KFC Addlestone - Station Road in Runnymede

Didn’t receive my chips with my meal

Food horrible, the chips were black, probably the oil was changed a century ago! Yeah, Pepsi was good, the one star is for Pepsi

Second time in the same week that items have been missing -

The staff and atmosphere is good , but no menus on screen ! I’m not a regular so didn’t know prices etc so was extremely disappointed At least have paper menus to fall back on

My order was not delivered, the driver called me and said he couldn't find the address and then rejected the call. When I called him about 10 times, in the Just Eat application he said that he had delivered the order, which was not true.

All team very helpful and friendly

Quick service and real friendly staff…

Delish as always, but could have been hotter

The quality was not good and I got feathers with chicken piece.Very bad ..Literally I threw away after seeing the fried feathers in it.

Didn't receive my order from this useless shop driver brought me someone else's order on just eat and said he's delivered it when I told him to return someone else's order another ripoff awaiting refund .as usual.

driver tried giving me someone else's order and didn't have my order please refund my money with interest then said he's delivered it on the app when I told him to take it back I will sue you if you don't refund my money dealing with idiots

Nice service and awesome customer service by the team ,love this place .

Chicken breast over cooked today, normally much soft and juicy

Cold food. Not boneless as requested. No gravy as requested. For £48 was a complete waste of money

Very tasty, good value meal. (2x burger & chips meal for £10).

Sorry, my apologies, I forgot to give the driver his tip, as it was in my dressing gown pocket, as he had to give me my delivery piece by piece. 😕

Very poor service, staff rude and do what they want. Best avoided! I know go to Brooklands which opened recently, provide fresher food and a much better happier / positive service.

Once again, fantastic service and great food 👍.

Fantastic staff also food was amazing we well come back for sure

The service is good and the food is cooked well

Good service ,good staff and very polite all staff recommended

I never received my order. I’m very disappointed!!!

The food was not delivered. Don’t know how my delivery address changed, didn’t notice that before delivery. The delivery boy called me and asked for the code, gave him that and gave him the actual address. He reassured me that it would be delivered to the right address but unfortunately he didn’t.

The chicken burger was inedible and the food was not even warm

Delivery man was very helpful when I couldn’t find the 4 digit code

Wasn’t my order!! No refund yet either!! So ordered again and turned up with the gravy split over everything. Not a good start to the new year so I’ll try another delivery service in future I think.

Delivered early despite it being New Year’s Eve but sadly a lot of the food was cold therefore not enjoyable.

Not at all, went to restaurant 2 hours later and paid for another order didn’t exist

Just had the fattest munch from here and absolutely loved it! The establishment itself though is really small and uncomfortable, but the staff are good and the food was fast.

The original chicken smelt funny and was still really pink inside

My food arrived and the mash had been half eaten. I tried to contact someone and they never replied. Very disappointed

Delivery driver delivered the wrong order. How I don’t know. It has a code which someone else must have had to say in order to receive the food. Still waiting for a refund and the restaurant doesn’t answer the telephone. Won’t order from here again.

The delivery took over an hour and wouldn’t let me cancel after a specific amount of time, there was no way of contacting anyone to cancel it. Rubbish service, no help at all. Just had to wait it out. Fuckinf rubbish I want some money back

Easy ordering burger was delicious chicken potions were a good size

loverly staff and food was great as pur recommed highly

Ordered a bucket meal and turned up without the drink?

I did not receive my order and want all my money back immediately

I placed my order just after 21:00. it is now 22:45 and I still haven't received my food. you never answer your phone. you are a joke.

got 6 drumsticks , no thighs, the rest very good

You never deliver this order when I contacted the number they saidSorry, your message failed to send. If you have an issue with your order and you would like to speak to customer care, please visit the Just Eat help page. I made sure they knew where

I did not receive my order. It states it was delivered.

great the chicken was tasty and still piping hot 10/10.

Orders the 20 hot wings for £12 deal Only got 13 wings ..... Almost half the order missing ....

Keep that driver seems he followed my directions and I actually received my food hot and drink cold rather than other way round because the ignore my directions!!

Fantastic service, and lovely polite delivery driver 👍.

never again!! late, cold and horrible. poor delivery guy could only apologise for the useless service!

perfect exactly what I needed thank you .

Prasad was very helpful. Amazing service, very polite and helpful

Lovely food. Was nice and hot. Really enjoyed our meal

Staffs are very good with customers friendly and good customer service.

Great service every time, Prasad and his staff are very friendly and professional, always clean never had a problem

The food is great and the staff are very helpful

The food was sogey and cold they forgot my big bottle of drink that cost me almost £4 and when I asked for it the driver said it’s not my fault sorry nothing can do

Food was really good and the delivery even better! 👍🏼

Requested no sauce in the burger but wasn’t acknowledged

missing can of drink but can't phone kfcas they are not picking up

Portion size seemed a little lacking compared to usual and delivery driver ignored delivery instructions!

sent me wrong order. sent 4 mini fillets ordered 4 peice meal.

Good service, very friendly and quick good food, the guy who served me his name is prasad

Missing something out of each twister box’s

ordered 4 pieces of chicken meal and received 4 of the smallest pieces of boneless chicken strips, not impressed at all .

They were fantastic, Prasad was very helpful and kind assisting me with my order. And helping me correct my order. AAA+++

I thought for the price three small pieces of chicken was not worth it and my son's meal was no better either!!

The service at this store has always been shockingly poor. It always takes so long to get your food, and they somehow always and I mean always manage to forget something. Something needs to change quick.

Food was fresh and delivered hot

Staff seems very polite and delivery my food very quickly.

Delicious food and crispy chicken

Staff is friendly and delivery my food very quickly

Missing 1 piece of chicken. & beans

Stone cold. Driver driving around completely the wrong area in a van. Messaged back once and didn’t call. No reason for the food to be stone cold when the driver could have called, or just known what road they were on. Rediculous.

Ordered a 10 piece family feast from KFC Addlestone. It was missing 4 x hot wings and 4 x mini fillets. This is not the first time that KFC Addlestone have done this. Will not be using KFC Addlestone again. Abysmal !!

the bag fell apart as the driver gave it to us

Resturant was clean and neat . Nice staff ,welcomes me with a great smile . Always love to come this place .

So yummy and crisy chicken loves to visit the store again and again . I love u kfc

Nice staff and awesome service.

Nice piece's of chicken only let down was one portion of chips only received 2 portion

First time ordered and a lot better than I ever remember it. Also had something for all the family

Delivery person was wonderful thank you for the delivery and lovely food . Very much appreciated

I want a refund food came cold and chips were half eaten

They forgot the chocolate chip cookies we ordered. When I went to tell JustEats they told us they cannot offer a refund. I basically paid for something we didn’t receive. Great Job! 👍

Missing coleslaw from meal deal

Not happy with KFC as food was missing!!!

Order incomplete. only one pair of hot wings.

Dry, medium warm chicken in dry buns. Not usual standard.

I placed an order at KFC with gravy. I didn’t get gravy but a piece of sweetcorn instead. I am not complaining about what I spent because they sent a replacement but had I known they had no gravy I either wouldn’t have ordered from KFC or I would have changed what I order. They need to grey out what they don’t have on offer as for me the meal was ruined without the gravy.

delivery was on time but the food was cold and chips were very soggy and cold like they had been sitting around for ages , after spending a considerate amount of money I don't expect to heat it up in the oven/microwave

I think a lot of people are complaining about orders, went in last night and ordered myself and was lovely!! very nice worker named prasad was so nice and polite to me and my partner.

great and tasty food served freshly and customer service is so speed

Great food and great service ,I would highly recommend this kfc

tasted old and dry . delivery guy ignored instructions ..useless

Food was cold and was a few mins of being late.

Ordered a 10 piece bargain bucket and received 10 drumsticks

Got delivered upside down and to much white sauce made the chicken soggy

soggy chips that were cold no salt. also chicken piece was a joke more bone then meat. this place has gone down hill of late. really need to improve the quality of the product. not like they have to make anything from scratch just learn how to fry chicken properly and manage orders

Chips were not cooked properly and hot wings not fresh!

Food was not great. Greasy and not very hot! Threw most of it in the bin

Our order was never delivered even though it said it was. Won’t be using just eat again.

Third order from this kfc where items are missing and no way to get in touch with them!!!

The cans of fizzy drink were broken and leaking. Unable to aceept

I’m from weybridge ordered from KFC Addlestone, the staff were very friendly and helpful in amending my order. great staff and excellent customer service. Will definitely be back!