Twynersh in Runnymede

Hand an amazing Christmas dinner served by milly and Josh they were so friendly and helpful couldn’t of asked for better service and food was amazing too

Food was incredible and excellent service. 100% recommend.

Really good food and drink for a good price

Food was excellent. Really good service would definitely come here again

worst pub i’ve ever been in. Bar staff took ages to serve and it wasn’t even busy, struggled to smile, only locals in there, really unfriendly, it was a Saturday night, I would be suprised if it’s still open next year. Food was dreadful

As usual the staff were very friendly, accommodating and helpful. The food was very well presented and came in a timely manor once ordered. We discovered this pub after a Thorp park visit and decided (as a family) that the value for money it represented, would qualify it for further patronage even though we do not live anywhere near there. (coming from Pinner). The staff, particularly management have always proven to be extremely friendly and very professional.

Food was warm at best. Portion sizes where small ordered 2 sizzler combo steak came out on frozen onions and peppers with a kids size chips and 4 onion rings. My Son said his chips were cold People swearing in the bar. Will not be returning and honestly wouldn’t recommend at all 😡 such a shame as we have had pleasant experiences in the past

Great place to eat and drink . Josh was amazing

Come here all the time, food always amazing and service as well josh and Milly was so kind and helpful today couldn't not ask for better service

Just had lunch here staff were friendly and helpful good range of food for the family even my Gluten free daughter look forward to coming back!

Wonderful time at the here food was amazing for the price and kids enjoyed spending my money on the toy machines inside, staff were helpful and friendly

Family of 7. Noone greeted us in. Noone visible at the bar, or around the pub/restaurant. 1 kids dinner came out wrong. Took a bit of time to rectify it. Then it came wrong size. The rest of the dinner came out when my child had finished his plate. Didn't give us cutlery - had to walk round pub finding it ourselves. Food was otherwise good. No checking in how food was, if we needed more drinks etc. Absolutely no service. Wouldn't visit again.

Amazing place to come with the family Josh the manager and Charlie was so friendly and hopeful couldn't recommend more!!

Great value, just down the road from Thorpe park if you wanna have a slighter cheaper meal deal. Great service. However drinks that are included in meals now are more limited.

Called in last minute for a meal with family, told it was booked up however they found a table to seat 7. Meals ordered and food was okay

What a fantastic atmosphere, a travellers family came in on Monday and I thought uh oh! Totally wrong and I admit it! The staff were overwhelmed, there was a wait on food and drinks but that happens at times, thoroughly enjoyed my food and the banter was awesome. The staff are always polite even when things are beyond their control. Keep it going guys and gals.

Amazing place had a great time here, staff all friendly and helpful with all my questions couldn't recommend more!

Since Elmand took over, this pub has improved emencely. New and old staff are all working well together are just amazing service food tastes just great for the prizes.

Roast dinner is very processed. Roast potatoes and stuffing like rocks and payed for extras but didn't get. Staff very illusive so couldn't complain.

Loved the place nice and cosey and food was perfect plus quantity for price was really good

Good place to go for family gatherings and hang outs with mates, lovley staff always happy to serve especially Josh management. Food is really good and the atmosphere is great.

Quiz is brilliant, staff are great and friendly, great value for money

Josh and Charlie. Great customer service, very friendly to customers. Food is amazing and quiz nights are alot of fun.

Served a meat dish when I asked for a vegan dish

Amazing restaurant. Lovely staff. Would go again!!!

Amazing staff so friendly and helpful. The young lad behind the bar was epspecially helpful helping me with the menu. Food was amazing keeps getting better as we come here.

Amazong place to go and have food after a fun day out at thorpe park! Got a small play area outside for the kids and food was cheap and amazing the lamb flatbread was amazing!

Had a great time, just what you want from a local pub. Staff were lovely, highly recommend!

Our bartender Ruby made our night, impeccable service and sunny personality. Great atmosphere!

Came to the twynersh. Excellent service by chloe. Welcoming atmosphere. Fast efficient service. Will be going back. Great for family

Very nice meal and great service

We came in for some late lunch and the bar lady named Maia, gave us the best service. She was very polite and brought out or food very quickly!

Came yesterday. Two girls at the bar looked swamped but were very friendly. food (fish and chips and new yorker) came out quick and good. Drinks good too.

Had an amazing time at the pub the assistant manger josh was so helpful with our allergies and what deals were on couldn't recommend more

Workers are nice expecially maya and Charlie but the food is awful, I had a burger that was pink on the inside, like fully pink.

Food was delivered quick and of a decent standard. The bar staff were very slow and took ages to take our order even though they had seen us waiting. There was no one else at the bar at the time and they were all in the back chatting. Some of the tables hadnt been cleaned even though the pub was basically empty I.e. had foood and drink remains on the table. Not a bad experience in the end but wouldnt be my first option to go back to for a local pub.

So glad we were too late for a McDonalds Breakfast this morning. All day breakfast was so tasty, had the additional option of toast which was a welcome addition. All cooked perfectly, rounded off with a decent brew of Yorkshire Tea! Sat outside in the sun, lovely outsode area, the perfect way to start a long journey home after a weekend in London

I cannot fault the price or the service we received. There are a lot of negative reviews and those seem to be when it's really busy. So my only advice is to go when it's not really busy.

Excellent service . Great ambience. Shout out to Charlie and Sean.

My family and I visited last night. We had great service from Maya, Charlie and Sean at the bar. The food was very tasty and very affordable! The kids loved the climbing frame in the garden as we enjoyed some of the lovely cocktails.

Staff are friendly enough but was given a dirty beer glass and when requested a clean one was given another dirty one. Disgusting!! Food was tasteless and ordered tea and had to make it myself. Definitely won’t be visiting there again! Disgrace

Great place to visit with Family , Yaiza was the best!

Great experience… lovely staf …special shout out to charlie, and Sean

Great staff special shoutout to ruby charlie and Sean

Lovely food and great service by Sean & Charlie

I visited this "pub" with my family for the day and had an awful experience. We had to send 2 burger dishes back to the kitchen as they were burnt to a crisp and looked like cancer-causing hockey pucks! The servers and bar staff were incredibly rude, especially the man with the blonde curly hair at the bar. I will not be returning here as I value my health and appreciate being talked to with respect. Avoid.

We had a lovely family lunch today at The Hungry Horse in Chertsey. We sat outside in a nice shaded area out of the sun and my son had lots of fun playing on the climbing frame whilst we waited for our food. The food arrived within great time and was hot. We really enjoyed our meals. The waitress and bar staff were very friendly and attentive. We will definitely go back again.

Very good!!!, everything great!!!, and Yaiza's attention is a 10!!!. To repeat without a doubt.

Food is really nice had to wait an hour and a half for the food to arrive the other half of my table had thiers first when the other half had to wait longer if you are in a rush don't bother coming here.

Quaint pub ....nice beer garden

Just popped in for quick drink as passing...lots of parking available....quiet in there but lots of outside tables needed clearing.

Lovely Hungry Horse to go to if you are coming from Thorpe Park and wanting a bit to eat for dinner. One of my favourite Hungry Horse pubs around! The deals they do are quite good and it can sometimes save you quite a bit of money so I would definitely recommend!!

Visited on Sunday evening (18th) and had booked a table for the 5 of us. There was clearly a staffing issue, as it took an absolute age to get served, as the poor lass working on the bar was alone, and no one came to her aide to serve myself and other waiting customers. To further compound our visit it took the best part of 45 minutes to receive our starters, and almost an hour for our main courses. We did not order deserts in fear of still being sat waiting late at night. Clearly resourcing of staff needs to be looked at, as this left us (3 adults and 2 children) very disappointed

We went on a Monday evening. Extremely understaffed. Tables weren't cleaned, not enough people serving, no air conditioning and the food took approx 40 mins to serve. The staff did what they could and were extremely polite but it is telling by management if they put their staff under pressure during peak periods. They got my order wrong but offered courtesy drinks which was extremely nice. The food was mediocre but I would not go back. Well done for the Monday night staff.

Friendly and knowledgeable staff. Food arrived promtly. Portions were a good size and presented nicely. Large choice of food on the menu. Clean and tidy.

Food was fine, but seriously understaffed. No one to welcome you. Have to queue with the beer buyers to ask for our pre-booked table. Then queue again to place our order. Then 50 minutes for the food to arrive. Then had to go and get condiments ourselves from near front door. This is not operating like a restaurant.

Amazing visit at the Twynersh again! Service was great by Chloe too!

Quoted 45 minutes at the till when ordering, was told if we ordered starters we would have to wait 45 minutes then another 45 minutes on top for the mains. We opted not to get the starter but have currently waited over 1 hour and 15 minutes for the main course to be served. Will not be returning again, staff appear disorganised. The food was mediocre and nothing to write home about.

Great service by Maya Charlie and Ruby

Great food and atmosphere.. amazing staff Charlie Ruby and Maya

Great service by Charlie Ruby and Maya.. amazing

Great food and service Charlie,Maya & Ruby

Amazing service, specially from Charlie, Maya, Ruby

Awesome experience at Twynersh. Charlie and Maya you rock. You have been fantastic serving us always with a smile. Highly recommend. Cannot forget Ruby, she specifically took care of our custom order even though it was last minute.

Lovely food and good service. Been a few times and I would recommend to all my friends and family

Thanks to Yaiza for her service!! 👍🏻🫶🏻 Thank you Yaiza for your great service!

Yaisa make our experience incredible 👏🏼👏🏼👏🏼

The place is nice with potential but little used. Last year it seemed like they wanted to renovate the playground but instead they just added colored panels to the existing structure instead of enlarging it given the space. The burgers are usually good, but this time we decided to try the Saturday Special, as we had never done so. You could see that whoever cooked the lamb dishes had no idea how to cook them, they were inedible. You are an English pub, cook things that are traditional to you please! Ice cream for kids just a ball for £2 to add to the kids menú. I'm sorry because we went often.

I visit this place every Thursday and have never had such a bad experience before. The waitress was rude, and I had to wait 1 hour and 20 minutes because they forgot about my order. There was no apology or attempt to make things right. Very disappointed.

Went with a colleague after work, great atmosphere, food was great and reasonably priced. Really quick service

Noticed that you pay for extra of everything, which is £2 and they give you a bigger plate with an extra roast potato and Yorkshire. Hardly any gravy. Overall, 5 out of 10. Waitress was rude after asking how long food would be. All tables were taken or reserved, so had to wait. Nice to see it has changed for the better. Good food and good people.⁹

Wait time diabolical, no warning either. Well over an hour on the mains

Great atmosphere and great staff , food was very nice and they have really good deals. The garden is a lifesaver when visiting with the kids

We had a really great experience visiting with family, we will definitely be back the staff were very friendly

Great place to go lovely experience great prices

Great pub to visit after a day at thorpe park. Great selection of food for all tastes. Staff were very friendly. Will definitely visit again next time I'm in the area

Really good atmosphere for quiz night, great food and drink options, we will definitely come back

The food was good apart from the half roast chicken, which was a bit dry, and the bbq sauce was quite spicy but nice. The grandchildren loved the tomato pasta.

Nice big pub, big garden and play area. Food was well priced , but the curry portion size reflected the cheap price. Not enough staff on a hot Saturday afternoon, a few members of family got their food served much later than I , despite ordering at around the same time using the app. Children were hungry , waited too long.

Had to come back on this beautiful Saturday so glad I did the food was amazing and quick staff were so friendly management found time to talk to us about our time at Thorpe park so thank you to twynersh for another amazing meal!

Good deals, food and service was really good, the garden is great

Not a very good experience at all. This place used to be amazing but has gone down the pan. On arrival, who I believe to be management told us there is a 45 minute wait for food. She delieverd in such a tone that it was almost like she couldn't be bothered. Anyway we decided to order, as she was taking our orders she was too busy bouncing around acting like she needed a pee. She clearly found it amusing but everyone else was telling her to take a break as it was pretty annoying. She took our orders and completely missed my own order as she was too busy clowning around and distracted. When the food came, mine was missing and I was told it was now to late to order. The same person said that I clearly didn't order it (when I did)and said she read me back the order at the time (which she didn't). She offered no resolution and was really acting out in front of other punters that seemed to find it funny. The food that arrived was of terrible quality. The sizzling plate lacked the vegetables and was not sizzling, the salmon wasn't in anyway hot. The other food was lacklustre and a cheese burger was missing the cheese and tasteless. There was no cutlery and when it arrived it was dirty. The ice cream that we also order took over an hour to arrive. Alot of people where fed up and asked for their food/ dessert to be takeaway. To add to all of this, people were smoking weed in the playground which showed a complete disregard for us and the 6 kids we had with us. I am not sure how the staff did not pick up on this, you could smell it as soon as you walked out into the garden from the pub. I understand that it was slightly busy but the level of service was horrendous. The food quality was lacking and so was the care of the staff. I will never been returning here. I will be formally reporting to the head office of the Hungry Horse chain.

Great food options ,very nice garden and attentive staff

Food was basic. I didn’t see one member of staff the whole time I was there apart from going up to the bar. Absolutely no atmosphere.

Lovely food and the staff are very helpful

Sunday lunch 16/06/2024. roast turkey, served cold, burnt & cold potatoes, drinking glasses very dirty dont bother, I'll try the golden grove round the corner next time

Food was tasty , ordered a steak cook how I asked. Really nice place to have a meal . Clean and cosy . Nice outside seating area . Would recommend the sticky toffee pudding . Was lovey

Nice place, attentive service and good food

On arrival the outside space looked well attended to with a few families enjoying a bit of sunshine. We wanted to order some drinks from the bar, so we waited at the bar, unaware that we were supposed to only order at a certain till point. We asked someone who was apparently not serving, who told us that the server would be with us when she was free. Eventually we gave up and order via the app (which is apparently is what the company is aiming for). We ordered chicken wings from the "sharing" section. These came in a basket with no plates and nowhere to put the empty bones. The only option was to put the bones that someone else had sucked next to the wings yet to be eaten 🤢🤮 We were told to collect knives, forks and sauces from the self service station. We were looking for bbq Sauce, but we were faced with 18 bottles with barely a drbble in each. There were no knives at the station. We asked 2 different members of staff, but knives did not arrive. Finally we asked what seemed to be the supervisor/manager and at some point the knives must have arrived at the station. Unfortunately we were unaware of their arrival and spent the majority of the main course with just forks. It was clear throughout that the only member of staff that was actually efficient was the supervisor, but she certainly wanted the whole pub to know it. On to the food. One dish was eaten by an 18 Yr old, so I can't really comment as he will literally eat anything that's put in front of him. My brothers chicken burger was below expectations and was left largely untouched. My seabass was OK and the veg was really good. The mash however, had been so overmicrowaved that the edges were Crispy. Overall, the experience was that the service has been stripped back to such a point that there is none. Given that hospitality is a service driven industry, we found the whole thing disappointing. Its not the fault of the staff, more of the company cutting costs. Having been several times in the past, I really think this visit was our last.

Went for Father's Day the food and the service was great 😊

Service was extremely slow and tables slow to be cleared Shame as my daughter had treated me for father's day.

Lovely place to go for a meal and cold drinks with plenty alcohol / non alcoho,l Highly recommended

We had a great time for fathers day, busier than usual but the staff were working hard to keep everyone happy, food was good and even the weather turned out alright, overall a great experience we will definitely be back

It was really nice to sit in the garden, great place to go for drinks with friend

The staff are always super friendly and the food is lovely

Much better than I expected after reading some of the reviews. Food good value and fast service, kids also liked the play area outside

Service could be a lot better. Last time we went, they got the order wrong twice. The coke was flat. Glasses were left on the bar, and the tables needed clearing. Obviously, not enough staff working. It's a shame as we've never had problems in the past.

Walked in, and was standing at the bar for 5 minutes until we had to search for someone. Said we made a res and was told to go look for a table with our name on. Never been here before so was new to us. Then got told " no just find any seat " No crayons for the kids unfortunately so they was board waiting. Got a table ( restaurant was pretty empty ) and went to order. Stood for what seemed to be at least 7-8 minutes till our order was taken. Half the menu was not available from food and drinks. Witnessed staff arguing about being sent home because they wasn't doing enough work. Then food came, pretty quick, tasted really nice ( kids meals and combo plater was fantastic) then at the end we saw another 2 staff arguing again. Table service was really nice, I think we just came on a bad day if I'm honest. So a very mixed but honest review.

Great service and I see a lot of changes from what it was before.

Decent food, quick and friendly service.