KFC in Manchester

really good service the staff at this branch are so friendly and polite

Had an amazing experience on Saturday, 15th February. Lucian was the person who served me, and OMG he has soooooo much life and energy for the job. I ordered a flaming wrap and a chocolate Krunch Shake and OMG ABSOLUTELY AMAZING...... I will definitely be returning soon for another round.

Our burgers this afternoon looked like they had been thrown into the box from ten feet away. Not much care involved.

If I could give 0 stars I would! The most disgusting kfc I’ve ever been to with shockingly dreadful customer service. I placed my order at the kiosk and was waiting for about 25 mins before I was told by a member of staff that it would take another 20 minutes for my order to be ready. Mind you this woman did not apologies for the inconvenience and was just plain rude. After waiting another 25 minutes, this same staff member then told me that there was no more chicken, yet again with lack of customer service I wasn’t even given an apology for my time being wasted. Honestly this particular gorton branch should be closed down. From the moment you step in everywhere is filthy and stinks!! As I was waiting the rude staff member just kept shouting over the food as they were being packed like I was at a market place. During my wait I also witnessed another member of staff who was serving the chips use his bare hands to scoop the chips into the paper bags and left them under the heated rack to be served. That is absolutely vile and unacceptable which already made me just want to walk out. I will never go back to this KFC! Please just go to another KFC location if possible. Whoever replied to this review I don’t care what improvement you claim you will do, I will never visit the Gorton branch ever again.

Lazy and incompetent staff, always miss things off the order!! Huge wait time through the drive through ! Very disappointing….

Went through DT and after waiting 2mins at the speaker, getting yelled at because asking for a meal would mean my drink would be cheaper (I did order a meal) I got parked up. Fries and drinks that I ordered were missing from the order. Went inside to get fries and collect burgers. Ordered burgers with no mayo (as noted on receipt) but had mayo on... Instead of 4 large fries we got given 8 cold medium ones... When inside the whole dining room smelt of toilet cleaning stuff

Happy with the staff and management

staff are sweet and food is good

Customer service is absolutely horrible placed a simple zinger burger meal on Uber eats was told it would arrive in 15-20 mins as I live 5 minutes away it’s now been 50 minutes and my food hasn’t arrived

Pretty quiet when I went I go here as soon as they open best way if you can do it food cooked fresh and there is no waiting

Cold chips couldn’t be arsed making my mum a brew chicken dry and only warm. Also told me in very broken English that they had no hot wings and only normal which I find hard to believe as our food was ready in about 20 seconds and I think they just didn’t want to make fresh ones.

great experience happy with the service staff was good

Very poor experience ordered online through the app and waited 40 minutes to get the food. Staff is really rude.

Food would be sooooooooo much better if it was HOT and NOT barely warm.

The team was great, food was delicious and hot 🔥 love the atmosphere

Did not receive my food no way of contacting store

Absolute garbage!! Missing 8 hot wings, large gravy and the rest of the food was cold an soggy! Waste of money.

They serve uncompleted order Very disappointed

Quite possibly the worst service I've ever encountered def worst KFC. Staff just shouting at each other like some sort of market place slowest service ended up walking out . Never go there again. Anyone else find the nearest other KFC if want it from them just don't go there. Loads of other reviews say the same looks like no one can be bothered to sort the place out ... Add on . Before the management just reply to this like all others with " sorry to hear this ill pass this on to our team" do singing about it. You really deserve to lose your franchise contract . Can't imagine the higher ups would like this one bit

Terrible service got over charged on a takeaway then they missed out a number of items. U didn't notice until I got home. Tried to ring but nobody answered

I requested drumsticks and thigh due to choking complications with breast meat - unfortunately they included breast meat which i couldn't eat. The other items were ok. Fries were cold.

Great tasty chicken and amazing service all round! Lovely clean restaurant and enjoyable atmosphere. I will be returning again soon !

hot food and everything there,thanks

missing sage and onion patty from stuffing stacker meal , very disappointed and food barely warm

The chicken is off! Cold chips as well. Threw it away

Terrible, half the food was missing and the other half was wrong.

very cold couldn’t really eat it

Poor service when u make a mistake there is no help

Absolute rubbish I have just tried to order kfc then they took money about 20£ out of my account then it said he delivery has been cancelled would not recommend ordering for delivery

Burgers missing again and didn’t get refunded last time they messed up, just eat lol what

The food was cold and the packaging was damaged. I’m disappointed

I place my order at 01.04pm and got it 02.01. That’s almost an hour. When I initiated the order it told me delivery will be within 01.20-01.45.

total farce, gravy instead of beans, Pepsi max instead of diet Pepsi. an driver knocking the door and ringing the door bell

I got no chips with my chicken wing meal

Nice mannerly young man delivered on time

Chicken bucket meal not worth the money small piece of chicken.. great delivery time and driver

Thank you to the driver, he went extra mile

the wings were alright would I buy again probably no

Food arrived stone cold only thing hot was the gravy

lots of items missing spent 35.00 on food and ended up with around 10.00. shocking

Order arrived cold and cookie looks like someone has a bite of it. It’s so disappointing experience. Will never order again from this restaurant or on just eats. It’s so unfair!!!

My previous order was missing a mini fillet & I was given gravy not beans. Very disappointed

Who would even pack just a tub of mash and a polly pocket sixed box of pop corn chicken in a kids box meal? Like it should of had a pineapple stick. Chips. And a drink. , and then my drinks didn’t come. Incompetent staff it’s just lazy. Im actually fuming as my kid was really looking forward to it.

We got 4 small gravys rather the 2 big ones we ordered

Came drive through to order and they ask me what you want no welcome then half the order told me wait a minute. So they can have a conversation with their friends and can here them messing about for about 3 to 4 then carry on taking my order unacceptable bad customer service. Plus keep on calling g my bro. I'm not your bro

Wonderful staff and service the manager with glasses didn’t catch his name was really helpful as I struggled to use the kiosks

Food was cold the bucket and the 2 piece meal .

too late, wrong drink and the popcorn chicken is missing

Hops were cold but chicken okay. Delivery driver refused to hand over for several minutes requesting a code??? Chips would have been hot otherwise.

I've had the vegan salad twice now (with sweet chilli chicken bites) and it is absolutely delicious! Love it!

Best kfc in manchester, would recommend this everyday

Believe me they have forget about their quality and taste ... Yesterday we were their all 30£ just wasted . Chicken was soggy .... Not enough ketchn or mayo..... That gravy is too expensive they are such thieves . Yeah ice cream was good only .... Chicken pieces wings all were soggy and tasteless

Typical k.f.c Manchester like any other

Spent 30 minutes queued in drive through. Only 4 cars ahead of me. Really slow service. Ordered a family feast bucket and was missing all the chips and the sides. Was not noticed till i got home 10 miles later. Just so bad a discredit to KFC

Great chicken pieces and fries.. great delivery time and driver

Went there with my student bean discount code downloaded the app. The discount code said active but the lady would not give the discount. Misleading as I went there because of the discount.

I regret visiting today! Wasted all my break time and couldn’t have lunch! It would have been better to have decided to stay hungry than visiting !

3 main items of our order missing, and what did arrive wasn’t good. Dry rubbery chicken

This was the second time I placed an order with yourselves. At first I thought It was a mistake and someone was in a hurry. Anyway I place another order as I was home from work tired and hungry. I had the same request.” Please may I have the rib of the chicken only. This was completely ignored , it even says it right there on the order receipt. I am not happy with this service and there was not even an apology of any kind. I ate the meal because as I said was extremely tired from work.

Delivery time kept changing. Food was freezing cold and fell out in bag. Driver drove to another area 1st when mine was closer. Makes absolutely no sense.

Freezing cold , soggy chips and I don’t know who makes the gravy but it’s the consistency of tap water , awful

It does what we expected. Nicely cooked food. Very helpful staff.

Poor quality Cold food came late very disappointed

Food was cooked fresh and was piping hot staff very helpful the restaurant was clean toilet was unacceptable unless staff buzzed you in this is to avoid beggars entering overall a nice shop

Only one box meal came called up cant do nothing

Food never got delivered , had to go there myself and they basically said I have to ring just eat, the manager was rude and didn’t really care , second time this happened

Went in this kfc for a quick bite to eat on our way back from holiday. Went in the toilets first and were greeted by one toilet filled with vomit and the other had poo on the floor. Informed staff who told us the toilets had been checked that morning (went in at 5pm) and that they’d have a look. They were in and out in a couple of minutes and agreed they were a mess and would clean them later on. Completely put us off ordering food and we ended up just leaving.

Very clean and efficient KFC. Staff super friendly.

no bottle of Pepsi and no gravy only received half of my order

Forgot some order , my spicy chicken wings

Awful i didnt receive one item that i ordered.

poor quality children and low trained driver.

Got served by a younger lad with a hair net covering his beard, he needs to learn better customer service. When he gave my food he looked like he was someplace else, no eye contact nothing and i was polite to him.

Just pick a different KFC if youre craving it that much. The service here has always let me down. It's always missing items and the most recent time had my bucket with two wings instead of pieces. And I've been here a handful of times hoping it was just a bad day but I think it's just a stretch of bad practice.

Paid for cookie use didn’t send it but charged me for it I have 1 upset child thanks a lot !!

absolutely disgusting didnt got the order what i asked for shocking

order saying its been delivered yet nothings turned up, tried ringing driver and its like he's blocked my number. unacceptable!

Service is very very very poor, we asked for leg and thigh for our sharing bucket, that staff said he can only give us mixture, at the end we get all the breast meat, they purposely gave us what we don’t want. We are 3 person, only 2 paper plate given, been standing in front of the counter for ages, asking for extra paper plate, but that staff just ignore me, if he can’t hear me, he can actually ask me what would I like as I’m still standing there. He just chat with another customer, and whatever that customer asked for, he said ok, so sarcastic, when I asked he said no, but that customer change so many thing like cookies change to large gravy or drink 😡😡😡 too bad, don’t go!!!!!!

Me alegró mucho que encontraran, retuvieran y devolvieran el peine de mi hija cuando limpiaron nuestra mesa mientras estábamos en el baño. La comida estaba bien. El servicio fue rápido y amable.

I just love KFC, what more can I say?

Very nice restaurant, good food and friendly staff

We were given the wrong things in our order that we didn’t ask for . It seemed like certain things were out of stock and they were just compromising by giving us anything next time let us know that it is out of stock.. won’t be going back..

Order did not arrive- refund requested

Just eat was easy and straightforward to use the delivery driver did his job well my problem is with kfc who for the 2nd time running couldnt get my order correct...i dont want a refund but i cant order food anymore

Found a dead fly in my drink and always missing food

food arrived cold & burger hidden

My order was messed up by KFC not the delivery driver....There is no was he could have known it was wrong....I hope you know that

Ordered the Buffalo Tower burger but instead received the Buffalo dipped bites… This is not the first time I’ve received incorrect items… Wish they would read the order properly and check it before handing it over to the delivery driver…

They have not once gotten our order correct.

Received the wrong item plus Gravy was missing from my order

Missing items think they should check before sending out orders

A few items from my order were missing so I’ve paid £15 for nothing

Fast service just a shame about missing items…

went through the drive through last Saturday 6/7/24. small simple order and should have got £2.22 change but it was a quid short, streight away he said i owe you a pound i'll give it you in a minute then closed the window. 3 minutes later the window opened and the bag of food was past out, i asked about the pound and he said it was in the bag and like a compete idiot i believed him. it's the last time ill go there again, I HATE THIEVES.

Restaurant awful, gave me incorrect items.

SAID ITS BEEN DELIVERED BUT IVE NOT GOT THE FOOD

Real nice and polite delivery person thankyou..👍

completely wrong order was delivered to me!

fast delivery and more importantly the food was hot. very pleased.

The food was so yummy and nice.