KFC in Surrey Heath

I visited here a year ago and gave it one of the worst reviews I have ever written. I’m back today as we are staying in the Travelodge above this restaurant. Only other eatery is a McDonald’s. It must have improved so let’s give it another go. How wrong was I! Trying to order at the counter was almost impossible as the server could not understand what I was saying. It took several attempts to get it correct. Long wait for food. Food never came together. Drinks and fries arrived minus the chicken. Exactly the same as a year ago. Wait of 15 minutes. By then fries were cold and drinks were flat. Just don’t get how bad it is here. Must survive from transient trade.

We popped in to KFC for lunch after visiting a local garage for car repairs. Our order was easy to process on the touchscreens & was ready after a short wait. We ate in the seated area & our food was hot and delicious. We have visited before & will definitely be back again soon.

Food overcooked and of poor quality and even the wrong food given at drive through. The place looked to be in complete chaos. Not good value for money

Worst KFC drive through I have ever had. 2 pieces of original recipe chicken were tasteless, overcooked on the outside and undercooked inside, they didn't put the fries in the order and the staff at the window were rude.

If I could give no stars u would. Very rude staff that don’t like being told they got your order wrong. Happily will argue with their customers rather than admit they made an error. Suggest they train staff better before making them public facing. Avoid!!

Incoherent and indistiguisable as speaking anything like English, as a result the order was so very wrong. Just kept saying OK, OK, OK, took my money then closed the window after asking clearly how much it was? Even after getting it wrong the food was well below average, corn was cooked into oblivion. Never ever, ever, ever again - please save yourself the time money and inconvenience. Just go somewhere else! It was beyond awful.

OMG, what a disgusting shocking rip-off from this franchise. Paid £17.99 for a 6 pieces family feast and the chicken portions were minute, and to add insult to injury served only legs and wings! The fried chicken was a different taste from the original KFC formula and I can only suggest the franchise is reducing ingredients to increase profits at the expense of their customers. The chips were soggy, strange flavoured and there was complete disinterest from the staff. This is the last time my family and I will eat from a KFC.

Oh my gosh I just can not believe how bad this the service was in this KFC. They took our order without telling us that they had run out of chicken. 35 minutes to arrive at our table. Customer service was non existent. Manager would not even come out to explain. When the food finally arrived the drinks were missing. Worst experience

Popped in for a quick lunch, don't normally frequent KFC, chips were limp, not crispy and slighlty cold. KFC chicken was good and well cooked.

Delivery drivers coming the wrong way through the driver through and giving us mouth and more when collecting are food felt threatened

Went to drive through yesterday at 12:20 to take lunch to my parent’s. Foreign lady couldn’t understand most of what I said, nor I, her! I asked for the bargain bucket containing 6 pieces of chicken and chips. Eventually gave up trying to explain and settled for food in my mind! 😂 At the window, I collected a paper bag containing a mere 3 pieces of chicken and 1 chips 🍟!! The chicken was cooked perfectly and not greasy.

I have just tried to call you on 01276 64197 the number on your website. As a birthday celebration we bought some food from you tonight and drove home. upon opening your packaging one of two gravy containers had leaked from the bottom it looks like.- not only do we not have any gravy but its leaked over the back seat of my car. We now cannot contact you and have had to write this review here.

We ordered on line from this store and the order was missing the large popcorn chicken which the kids was waiting for. The dips were also missing from the order. You pay a lot of money and you dont get what you pay for. There was no way to even contact the store. Only on the phone voice massage. Awful.

I ordered a mini fillet bucket, the chicken had clearly been cooked several hours before and was dry and inedible. They had also taken a standard fillet and cut them into strips to save costs.

Terrible. Completely cold and very dry burgers. The fillet pieces from the 4 orders of trilogy box meals were missing (only realised when we got home and not worth coming back) . Only sugar free drinks.

That was the worst KFC I have ever had. I ordered a zinger box meal, I got a tiny fillet burger, not a zinger and the most soggy piece of chicken. The gravy was also bad which I've never had before. It was like brown water. If you look through the drive through window, you can see the place is filthy. I think that will be my last KFC around here.

Great service, we used the drive through and it was nice and quick as we were so hungry. The manager Neville was extremely helpful and accommodating when my student ID wasn’t registering on the machine. The food was hot and fresh and will definitely visit...

Dont go there went through drive through got a quick meal to go boneless banquet only to find hairs in it tried to phone to complain guess what phone no non existing lime I've dialed a wrong number definitely not going back

This has to be, without doubt, the worst KFC I have ever had the misfortune to order from. The drive thru is hit and miss, with a 50% chance that your order will be wrong or missing items, and using Just Eat is no better....

Horrible, truly horrible, and had a night feeling ill and on the toilet 5 times. Chips all crammed into the bag, soggy as hell. KFC well that should be changed to barely fried, some pieces were barely fried at all. Greasy beyond belief. I had...

Hi I did not visit KFC Camberley but placed a order through Deliveroo. I ordered 3 different meals but only received 2 and there was a item missing from a second the corn on the cob was mouldy the food was just warm even though...

It's got worse since my last review This KFC HAS TO BE THE WORST IN THE UK. I had a voucher,so had to go in and order.Unbelivable but they completely screwed this order up.To be given a blank look by staff who cant speak English,and...

Terrible terrible terrible. What more can we say? Any way, terrible is staff attitude. Food delivered was ok

Slow service and can’t even be bothered to give us napkins or salt. Completely missed out an order, that was a boneless banquet. I expected more to be honest. This isn’t the first time I’ve been here and they have shown bad service and even...

Worst KFC in the country. The chicken in my burger was not KFC it was like a frozen Tesco chicken fillet which had been out in the rain. The fries were old and cold. Never have I ever had a KFC like this.

Where to start, rude, slow refuse the KFC card because they can't be bothered.... Mess up the order as standard.... Couldn't care less if you if you complain Fast food ? what a joke, slow and uninterested in customers. Do you cook your own food...

Staff are uninterested in any thing you say have zero customer service skills the place is disgusting there are around 6 people here yet every table is covered in bits of food or empty food packaging there’s rubbish all over floor told staff and got...

Rude staff They have no idea how to talk to customer and how to deal customers needs poor girl makila I think her name is the only one who has an idea what is happening . I will no longer go there anymore.

I went here yesterday and will not be back. I waited 17 minutes for my food which came out wrong. When I spoke to an older Asian lady she just stared at me until someone stepped in. The manager who dealt with me took my...

I went to buy a "Wicked Variety Bucket with 6pcs chicken, 4 mini fillets, 8 hot wings (my favourite part, and 2 chips. They completely missed out the 8 hot wings.....immediately ruined for me! Now on to the rest of it. The food from KFC...

We aren’t from the area but staying at the travel lodge next door and wanted some food late, stopped in to this KFC, the carpark was rammed cars parked everywhere on double yellows etc, when we went in the reason Deliveroo and Uber eats etc...

Their fries are the worst of all fast food outlets, Soggy and tasteless. Head office really needs to address this problem. McDonalds produce consistently good fries.... I am sure it is not rocket science.... Get this problem sorted.

As this branch has become a trek through the drive thru,with a new system introduced a while back,I tend to stay away.Personally I thought cash and food by the same server to cross contamination may be wrong?.Anyway,after a long day out and this or maccy d as a choice of fast food,we noticed the queue was one car,so KFC it was.Ah!! Person in front is ordering the shop,so after their order we drove up to the all knowing speaker and waited.And waited.And waited 5mins plus to be asked what we want.Not what would you like to order.what we want. So a small order of zinger meal,and 3chicken meal was greeted with a price of nearly £20. Er,no.dont think so( server dishing up food and using cash) I know what happened as I saw it.The car In front didn't pay,got the food and buggered off.So after showing said server the recept,she decided that we were going to pay not only the previous cars bill and ours.Cut a long story short,we eventually got the correct price and the correct food only to find out it was stone cold,and what the hell has happened to the fries????If I could give a minus mark for this I would.Advise to KFC camberley.1;get people who actually understand English.Not I know a bit.2; customer care.3;learn to cook.4;sort out your drive thru,back to how it used to be.

We used this once and never again, the food was cold and looked like it was yesterdays cooked chicken. We use another in Yateley which is always fresh & hot. Very poor from this branch which is a lot closer to us which is a shame