Subway in Surrey Heath

Do not order from them. First they sent me the entirely wrong order… then when they send me the second order the sub melt is WRONG. They don’t have the panini grill to make them in so you’ll receive a soggy sub.. and they admitted it to me after TWO incorrect orders. Why are you selling sub melts if you don’t have the right equipment??? So you’re LYING in order to sell more items. Absolutely useless. Only go to Bagshot Subway if you want your order to be correct.

The toilets were disgusting I hope your kitchen is a lot cleaner. Put me off eating there so went elsewhere

I AM VERY MAD WITH THE AMOUNT OF TIME MY FOOD TOOK. I ALSO WENT TO THE BATHROOM CAUSE I NEEDED A POO AND THEN I WENT IN THE CUBICAL AND THERE WAS A MASSIVE POO SLIPPING DOWN THE WALL THEN LANDED ON MY HEAD!!!! >:(((. I AM EXTREMELY DISSAPOINTED TO THINK THAT NO ONE BOTHERED TO CLEAN IT!!! YOU SHOULD HAVE GOTTEN IT ON YOUR HEAD WITH YOUR ABSERLOUTLEY DISGUSTING BEHAVOUR!!! ITS JUST DISGUSTING RUDE AND UNACCEPTABLE OKAY??!!! YOU SHOULD BE EMBARASSED!!! NEVER GO HERE EVER!!!!!! THE SERVICE SUCKED! THE LADY WHO SERVED ME GAVE ME THE FOOD AND LEFT ONE RIGHT NEXT TO ME THAT COMPLETELY REAKED!!!! THE FOOD TASTED LIKE MY GRANDADS EXPLOSIVE DIARROEAH AND MY DADS SMELLY FARTS AND POOP. THE ATMOSPHERE WAS TOXIC AND RECKLESS!! PEOPLE CAME UP TO ME SHOWING SUCH DISRESPECT. THEY STARTED BARKING AND WINKING AT ME WHICH I DIDNT FIND APPROPIATE AND FUNNY. I FOUND THIS UNCOMFORTING AND I WONT BE COMING BACK UNLESS YOU GIVE ME A SPLENDID OFFER/VOUCHER.

gets my order wrong most of the time, it's great, deliveroo refund for a cheap lunch.

It's one of those where only Subway has the answer. Fancied something different and quick. Did the job.

Never again! Rude, unhelpful won't do the offer!!

My go to place for a quick sandwich. Freshly prepared at a very good price. Nice and filling

Good option for sandwich. Well maintained.

Very friendly staff with quick service and good subway food. Only complaint. This location doesn't have a toilet. Otherwise 5 star subway.

Nice clean and friendly. Fast service. Thank you.

it's happening daily, I'm going to collect deliveries on this subway, and it always takes 15 minutes or more, lack of respect for the customer!!!

Nachos where soggy and stale the sub was alright

It's a subway does exactly what it says on the tin.

They make the best sandwiches I've ever had from Subway anywhere.

placed an order through Just Eat the worst subway ever by all means. They use their own delivery "drivers" probably driver, food arrived cold and soggy after almost 2 hours!!! Also they checked the order as delivered after 1hour 20 minutes and wasted my time checking and calling just eat until the driver showed up 30 minutes later telling me that the system marks the order delivered automatically!! Not even a sorry! Never again

Charged me more than any other subway I been to for the same thing I always get?... Returned years later, camberley never failing to disappoint, cold in the middle chicken sub. Watched her take it out the toasting machine early. Ruined my lunch. Hot on sides. Cold as milk in the middle. Last time.

Friendly staff, on-street parking nearby & you can usually get a space. Easy access for wheelchairs, good for families, some space for sit down eating at tables (though don't know about that as of Thursday 4th November 2020). We go quite often.

First time I have used this store and the first time I have ordered a delivery and the last time. Wow what a difference there is from going into a store and getting it delivered. I have used about 5 different subways over all and this one has to be the worst. There wasnt that much filling in the foot long and I asked for extra cheese on top. I also ordered 12 cookies. Now the meal came with a cookie so I should of got 13 cookies, I didn't all I got was 12. Yes I know its only 1 cookie missing, but that's not the point. If you place an order and pay for it then you should get it. Very disappointed, won't be using this subway again.

Inspiring Customer Service with Quality food 👍

Freindly and helpful. Good selection of fresh salad to go in the subs.

Ordered a footlong, 2 bags of crisps, and a drink. I also paid extra for the bacon and hash browns to be added. When the food arrived, no hash browns or bacon, and despite ordering cheese, no cheese. Both bags of crisps were also wrong. I rang the store multiple times over a 40 minute period, before heading into the store. They replaced the sandwich, and nicely gave me another drink, and another box of hashbrowns. However, upon getting home, the sandwich was wet and cold, and did not include the cheese, the tuna itself tasting a bit off. I then found a brown hair in my food, a lot longer than my own hair, and a different colour from my partners. After eating the sandwich, I became ill, with suspected food poisoning. A formal complaint has been made with Just Eat, as the store does not ever answer their phone.

Very dangerous food hygiene conditions food being stored all day at 20 degrees via non working display servery fridges x 2 Food being left open in back area for flys to enter AVOID THIS STORE ORDER ELSE WHERE

Missing itens on the first order, missing the same items on the second order. Lack of customer service from the manager on duty. Unlucky? Maybe, but after almost 2 hours, 2 orders we have no lunch and we lost our money. £20 for nothing.

As someone who fairly regularly orders subway from your Aldershot branch and is accustomed to their quality, I was extremely disappointed with an order I placed a few days ago at your outlet while staying with my girlfriend in Camberely. We placed the order at 11am. Only to realise estimated delivery was 12:50. Which was no good because me and my girlfriend had to leave for work at 1pm, so we tried to cancel the order to reorder from somewhere else, only to be told we can’t because our food is already being prepared. Really? It takes nearly two hours to make two sandwiches? I realise 11am is your opening time however as a chef myself I find it hard to imagine you don’t prep ingredients BEFORE you open. We tried to ring to cancel, but nobody answered. We rang another 4-5times, before finally at 12:55 (5minutes past estimated delivery) they answered. We asked how long the food will be and were told it’ll be 10minute as they’re just leaving. Odd but ok. It arrived 15minutes later, wrapped like a 5 year old did it (half of mine wasn’t even covered) hers was missing her cheese and the extra sauce. Both were barely even luke warm. We rang up again to complain, only for the man on the phone to try and argue the cheese was there it’s just melted (because we don’t know what melted cheese looks like??) After a bit of back and fourth he finally decided to pass us to his manager but it was too late we had to leave for work. Never ordering from there again, and to anyone reading this if you can order from a branch further away, I suggest doing so.

It was good with clean environment. Good service

Friendly staff social distancing in place

Made a order and after waiting 1hour and 15 minutes for it to come my order was wrong I had a 12 pack of mix cookies missing 3 bags of crisps missing soni called to ask them to bring me the cookies and the crisps and my kids were really excited about having them as there treat for the day and they said no sorry we cant the man is back now and on a different delivery witch was a lie as he had just left my flat and had to walk back round to the security man at the door to get to his car and drive 10 minutes back to Camberley I think it is disgusting they lie and they don't give you the right food that you paid and ordered will never order from there again..!!

As usual Frimley High Street Subway does not open at 7 as stated, more like 8 if you expect everything ready. Do like Subway in general though so I go to the Camberley one on London road.

Great food and lovely staff. However on this occasion, the food was quite late and a few items were missing, but the nice chap Kaium offered to provide the cookies and drink next time we make an order :)

Not the most friendly subway I've visited and ran out of sauces.

It was just ok this time, sub was made well and was really tasty but the Italian herb and cheese bread had no cheese on it! They didn't even tell me, I noticed after he cut it. He put some extra cheese inside, but it wasn't the same and I would have chosen a different bread if I had known. He told me it's because the cheese didn't come in on the order in time to make the bread. But if that was the case they should have taken that type of bread off the menu!

Staff were friendly and helpful. Overall pleasant experience. Thank you.

Always a great place to go. Nice and comfy. Could use some toilets

Friendly service and healthy food choice.

Nice place only downside is less seat an unhappy staff

It was alright, but the shop didn't sell everything that was on the online menus, no panini's or blts!

Good food friendly staff all good

The best Subway customer service I've ever been to. The guys are always smiling and always very polite. Also they know what they're doing so very efficient service and generous portions. Nothing's problem for them.

Good customer service and the salad looks fresh unlike some places

Chicken teriyaki was delicious, however the sweet chilli sauce made the flat bread soggy. Very clean premises with friendly staff.

Best service and delicious sandwiches Highly remommended

Excellent place. Ordered a subway melt, beaut!

Everything is always clean and fresh here, the staff are very friendly and always trying to help & save you money by finding you the best possible deal to suit you.

Professional Staff and parking is very convenient :)

Love the quality of food. Thank You!

Very friendly and helpful staff, stopping for a second time in a week to get some Subway goodness

Never been in before this evening, I was on way home from work and really needed to eat! Located on a very busy road but I was so pleasantly surprised. The staff are extremely friendly, honestly can't do enough for you. It's clean and tidy, standards are kept high. The food was fresh and exactly as I asked for and very tasty. Thank you both, sorry I didn't catch your names but I'll definitely be back. 😀

Great sandwich from this place best one I have had in a long time

I often get my lunch from this branch of Subway. The staff are friendly and the food is good.

Great place easy to park,friendly people,good food

Lovely fresh salads and subs I'm a regular now

The man serving me questioned me about my personal details, flirting even though i told him multiple times i have a boyfriend and asked me to get in his car, i went out side to wait for my boyfriend, he followed me and asked me to get in his car again. STAY AWAY FROM THIS SUBWAY FOR YOUR OWN SAFETY!

Friendly staff but feel subway is loosing its touch...

Quiet little place with a few parking spaces and a friendly staff.

It says its open from 7am, but it never is. Sometimes is still shut at 8am.

Good subs and salads great staff allways freindly and fast

Small shop, but good quality food. Also clean.

Had a big order of 7 sandwiches at 12.30 today but the colleague was very quick and efficient at serving and the other customers, staying calm and friendly the whole time. All the food was correct and really good. Would highly recommend

great subway clean tidy and professional fresh food and fantastic Service as you would expect

Always appears to be fresh and has friendly staff.

Another nice little subway but with little to no parking.

Terrible service, poor food caught employee scraping out old not nice salad from pot with his hands and put on top of fresh salad and expected me to be ok with that

They know my order in here now, and start making it when I walk in the door before I have chance to say anything

Good staff and a decent branch of subways except for the parking. It's in an awful location.

Clean, quality food but difficult to park at sometimes.

Friendly and fast service. Not many seats and no toilets.

Small branch and low parking availability but good food

We got nice sarnies to go from here, yum

Always the best experience when we come in ! The staff are lovely and we've become quite friendly with them both. Salad is always fresh and they make a damn good sandwich!

Small, but friendly, clean, delicious and giving plenty of toppings. Thanks!

Best customer service and welcoming staff... store is very clean and hygenic food... highly recommended

Very friendly staff and place is well run