Mcdonald's Restaurants in Surrey Heath

Nice clean restaurant and food was delivered to our table quick.

Food was cold chips were inedible

Good food and clean but very slow service

syrup was forgotten every time food was delivered

Delivery driver was brilliant Coke leaked all over and no McFlurry in the order even opened it in front of the driver and my ring door bell and it’s missing

Ordered two hot chocolates and one spilled everywhere because the staff didn’t put the lid on properly. Also none of the sauces that we ordered with the chicken selects arrived. Driver was also speaking very loudly on his phone which was disturbing for the neighbours at that time of night.

Both drinks had spilled all over the food and soaked our breakfast, drink cups nearly empty and breakfast soggy. Driver was incredibly nonplussed and just said take some photos and apply for a refund. Really shoddy service

Rubbish didn’t he one of the burgers told me they would refund but nothing received wasn’t even a difficult order!!!

Items were missing and I need my refund

Food never arrived. I had a call from the driver around the time it was supposed to be delivered. He didn’t speak very good English but he just told me to give him the delivery code so I did and then he didn’t turn up. Not happy. Would like a full refund.

Items were missing and I need my refund

order placed at 20.08 and arrived at 21.45. The burgers were barely warm and the fries stone cold. Both the milkshake and the mcflurry were liquid. McDonald's food doesn't lend itself to being reheated so it was all thrown away.

The delivery driver arrived and was checking his tyres outside my house before delivering the food, i.e food was going cold and wasnt even in a container to keep it warm...

U forgot to give me the large chips I paid for, yet again another mistake!

No surprise. Cold food and missing drink. I only re-order in the hope I might get the right order in the future 😂 come on Macdonalds camberley! You can do it 💪🍔 it’s really not that hard

I’m very appalled with my food order that was delivered. We ordered ice cream and it was everywhere we had ketchup in it. And the burgers were wet with ice cream. I have an autistic child and his milkshake never turned up and he was in a right state. The chocolate brownie was covered in ice cream. To. I think it’s so bad that you can’t get the delivery right when you pay out for good service. This is the 4th time now so not sure if I will be ordering again as it’s not worth the heartache

Items were missing and I need my red

delivery time kept changing. food arrived stone cold so had to reheat before we could eat it

10-sep - well done mcD’s! Excellent start for the morning!

5-sep - breakfast meal here we come!

3-sep - a great breakfast meal to start the day!

my order was messed up, after careful check on my receipt realized that was in the store nothing to do with the courier. nothing to panic about. at least I had dinner.

Food was cold and the drink was half empty and spilled in the bag. Disappointed as last time they were great

Completely the wrong order delivered, was binned as don't eat these items. Total shambles!!

Completely cold food, both burgers, chips and apple pie cold. Disappointing ☹️

Food arrived on time but took over an hour for 2 happy meals to be delivered. Feels excessive.

ordered at 7.09, due for 7.40 arrived cold at 21.19

ended up having to go and collect, total time it took for the order to be collected ended up being over 2 hours, in store they had no idea why it had not been delivered

Food was cold on delivery. First time ordering and very disappointed

Food was cold.i had to microwave all the food. Was waiting ages for delivery. I dont understand why my food was being cooked when the delivery driver wasn't there.so my food got cold.

The food delivered was the complete wrong order and had a lot less food then ordered

First time ordering, and although food could have been hotter, fast service

Good,what can I say, it's McDonald's

Missing items, extra items we didn't order/want and all of it cold.

Great. Always on time and order always correct and packed well. Friendly driver too

Food could have been delivered a little sooner. The time keeped changing for delivery. Food could have been warmer.

Ordered double espresso but single delivered and was cold, the latte also cold and only half filled!

The drinks where spilled everywhere !!!! Terrible!!!

food cold milk shake should of been strawberry but mixed with chocolate

What food has been delivered is cold and half the order is missing

Fabulous hot good great delivery recommended ⭐️⭐️⭐️⭐️⭐️

What is the point of putting a delivery time request when the order turns up 30 mins after the requested time is cold and only £4.29 credit when £15.00 was spent. Shocking I don't think I will use Just Eat again unless I receive a FULL REFUND

An hour and a half late! Was cold when it got here! Not acceptable! What will you do about it??

This has not been delivered I want a refund waited 2hour with no response!

NOT DELIVERED! Order says delivered but the food did not arrive.

Food was preparing for 30 minutes before driver got there. The driver was at the restaurant for a good 20 minutes before delivery. Food is really cold and had to microwave the chips and burger. Happy to take my money. Service is rubbish.

Ordered at 1pm. Showed up at 2.30pm. Chips were cold and soggy. Burgers were squashed and barely warm. McDonald's used to be fast food. Now it's over priced, cold, flavourless garbage.

My drink came spilt which leaked everywhere. Was left with 1/3 of my drink. The food also was cold.

McD’s normally ok, but breakfast today was lukewarm. Very disappointing as only ate half.

Straight forward and easy ordering process.

A standard McDonald's experience. Liked the ordering screen upstairs, so you didn't have to go back down if you fancied some dessert.

chicken fillets couldn't be eaten obviously reheated and cola was half full left outside but no body knocked !•••

chips were cold half full got a small chips for the price of a large which is dreadful

no-one knocked on my door so it said delivered it was on my doorstep cold

Most of the order was cold. Probably because it was delivered in a bag for life rather than an insulated bag!!! Not happy !!!

Driver phoned to warn us but meant food was cold

You didn’t give a toy in the happy meal which has left my son quite upset!

Our food was like it had been dropped and we had our drinks all over our food. So it was a shambles to be honest

My food was cold and my drink was spilled in the bag

Always clean and tidy. Nice to stop for a cold drink in the heat

only 1 drink and wrong chicken order 2 very upset grandchildren

Not happy 😊 was just left outside it was cold had i not opend the door 🚪some one else could have taken it

I didn’t receive my order can you give me my food

Order was accepted at 19.10 order arrived 20.55 nearly 1hr 45 minutes later !! Food was dropped at the doorstep driver did not wait ( even tipped which I won’t do again . Food was cold aswell .

Haven't been for years and won't be going again. Why is this place so popular The food is disgusting.

Quick, hot fresh food. Great experience via deliveroo here.

all the food was great and arrived nice and hot. the drinks were just fizzy water with no concentrate in...

The delivery driver just left the order outside our back gate and drove off. Did not let us know it was there, didn’t call, didn’t even press the bell.

Missing items again. Not impressed - read the orders properly pls. 3 x 3 chicken select meals does not mean just 3 pieces of chicken. We had missing items last time too :-(

Missing 1 Mcflurry. Kids not happy

Delivered chocolate milkshake instead on vanila, which was not good. Delivery was perfect.

Ordered over an hour in advance, order wasn't even started until 10 mins before delivery time. Took a further half an hour until delivered.

Some items were missing and I need my refund

Took nearly an hour and was stone cold

I ordered a mcspicy meal and got a mc crispy 😠

Fries were cold , delivery was slow

All the food was cold all the food was out of the bag food was everywhere my child had to not have McDonald’s because his food didn’t come we spent £90 and I’m very unhappy with the bad service

Delivery times kept changing, the food took over an hour to be delivered after ordering.

Really quick and super fast service

Delivery driver was amazing and very welcoming.

Some items were missing and I need my refund

Chips were cold and uncooked. We also ordered large portions and only got half full portions. Also the McCrispy burger is cold and stale.

I have not recieved this order it's over 1.5 hrs late already

Your delivery driver was very friendly and polite thank you

Could’ve done with a sugar packet for the coffee

He cycled so my food was freezing and late taste like chips come out the fridge!

Everything is stone cold, barely any chips, literally a handful in the kids meal and the medium fries weren't even half full!! Very disappointed!

First order said 10.45 rhen changed the 11.15 to 1135. that's nearly 2 hours.

took an hour to arrive. order was wrong. no syrup or butter with my pancakes. coffee had been spilled in transit

pre-ordered at 4.15 for delivery at 5. wasn't delivered until 5.50. was delivered cold and soggy. v disappointed. bad service too. not cheap either. disgraceful.

He went for a little trek around Frimley road, he then travelled south to Frimley high street, Before finally travelling towards the delivery address over an hour after ordering. This service is not acceptable

Waiting 2 hours today for my order for my children was horrendous and the food was cold.

Have been waiting over 2 hours and hasnt even been cooked at the restaurant!!

watched the moped rider get lost on the live map. food was cold and moped rider turned up wearing a skateboard helmet lol you couldn't make it up. McDonalds need to sort it out and vet their delivery riders/drivers when it involves insurance policys/cover for deliverys

Items were missing and I need my refund

Another burger missed off delivery, 3rd time. Who checks on the finished orders 🤬🤬🤬🤬. 1st time phoned and blamed Uber but bags are sealed. Can’t people count these days what to put in bags 🤬🤬

food missing in Happy meals 2 very upset children

Food never arrived yet saying delivered

Makes a change everything being nice and hot

I want all my money back as when I received my food it was cold and so was the coffee. I told the driver to take it back and he said he couldn't. If this isn't sorted out I will take it to the papers and the t.v .all your driver do is sit in macdonalds with the orders chatting. It doesn't matter about your customer sitting at home waiting for their meal .I am not happy at