Mcdonald's Restaurants in Surrey Heath

It’s not the first time they’ve got my food wrong I’ve even had undercooked food mentioned it to them and a manager has then had an attitude about it with me this time I decided to leave it as was going through the drive through and I mentioned having a breakfast wrap with ketchup so many times made sure to keep saying the ketchup one as brown sauce makes me throw up I’ve got home not paid attention opened it and seen brown sauce as I say they’ve messed up orders a lot it’s not such a big deal but would be nice to get what you paid for especially since prices are going up on everything I would’ve understood if I didn’t keep saying bout the ketchup but I did so…

"As a delivery partner for Uber Eats, I often encounter issues with McDonald's drink packaging. The lack of secure packaging for drinks, especially in single-item orders, frequently results in spills and broken glasses during transit. This not only affects the customer's experience but also impacts my rating as a delivery partner. I would appreciate it if McDonald's could consider improving their packaging to prevent such incidents in the future.”

Fast efficient convenient and good location friendly staff

Consistent quality and speed every visit. Expectations met.

my chips fell out of my happy meal, they broke the happy meal box wasn’t sealed properly, causing half of it to fall out

WARNING!!! Please be very aware and stay cautious! I would NEVER visit this McDonald's restaurant again ever!...I was sold RAW UNCOOKED CHICKEN in the McSpicy that I paid over the top for anyways as McDonald's prices have really gone up from what made them stand out and appreciated in the past which was the fact that their meals were a lot cheaper than their competitors but now that is definitely no longer the case as they are now even more expensive when compared to their popular competitors- Anyway, before I digress too much - My main reason for writing this review is because I was sold an expensive McSpicy which had RAW (Uncooked) chicken in it and it made me really ill! I have just recently started to feel better and that was over 2 weeks ago or more, I was bed ridden and could not get out of bed for at least 2 weeks because of the poisoning I got from the chicken in this mcspicy. The worst part is that I've reported this back to McDonalds but absolutely nothing has been done about it. I am now left with no choice but to contact the Local Council's Food Safety Team and I will also be contacting the Food Standards Agency (FSA) about this as this restaurant and McDonald's can no longer be trusted after seeing the way they are treating this very serious matter. I would advise anybody using that particular restaurant on London Road, Camberley to be very careful and make sure that they check the food they are served before eating or just boycott that restaurant altogether. This restaurant will get somebody seriously hurt or maybe even killed by the standard of care in the food they are serving the general public.

Cold again!!! Coke spilt and half full. Waste of money!

Food was cold paid 14.50 for 2 meals and try don't go back

This place always used for be great, but recently there have been issues every time. Missing food mostly, although quality has been poor too.

Nice McDonalds with a drive through

Pancakes for Breakfast ordered food was cold.

Food delivered on time and hot

Same as every macdonalds in the uk wait wait because we have to get the deliveries out !! Crap

The food was cold but a nice delivery driver.

I thought it was strange my order delivery time changing so much was strange. However despite seeing on the app my food has been delivered it hasn’t

ice cream was melted 1 burger missing and other squash

I wonder when this actually left the restaurant stone cold had to reheat. Tracker changed to delivery then showed up the door two mins later

Driver was great Goodness poor. Luke warm at best.

I ordered bacon and egg and got sausage and egg McMuffin

Had to wait over 2 hours for my order, a double cheeseburger meal and a hot apple pie! Everything freezing cold and milkshake watery! Absolutely disgraceful!

Food was warm . Makes a nice change

When he gave me the bag he asked for the code first knowing that the drink was spilling and walked away straight after. I told him that the drink was spilling but he just kept walking away and ignored me!

Chips were soggy, my burger was flattened and cold. Also waited extra 30 mins over the time specified wasn’t satisfied

Ordered at 18.04 and showed up at 19.42. Ordered as a treat for my daughter’s birthday. Had to cook them a pizza! Missing the free nuggets and everything was cold. Delivery driver was polite and commented this is happening a lot with McDonald’s orders. Please don’t say 35 minutes when it’s going to be 100!!

Offered meal specifically for movie toy and that was as missing. McDonald's Camberley constantly missing things, sauces etc.

Delivery driver was polite and friendly. Food was hot and very enjoyable

Ask for no cheese or tartar sauce in eatable !!!!!!

Order said delivered I went out to wait for it saw my delivery driver in his car and asked if he was my delivery driver he then proceeded to speed of with our delivery on his front seat

Ordered without my burger, not for the first time. No wonder McDonald’s staff are in poor wages. People in real jobs can’t constantly make the same mistakes. It’s not a difficult job

Was missing the free Big Mac but what we did receive was great

was told it would arrive at 2:25pm however it was here at 2:55

Ordered and delivered within 20 mins , very good

Jaimon the manager is great bring the smile in the place! Gave to mi child’s ballon and the restaurant was clean and good food ! I am loving it

didn't get half my food and when calling there was answer several times I called

No problem with delivery. But the order was incomplete. There were neither straws nor ketchup in the package. One of my drinks is missing from my orders.

Won’t be ordering for delivery again… there is ALWAYS items missing 🫣

Didn’t forget sauces like a lot of them

It was freezing when it arrived

food was freezing cold, all drinks and mcflurry spilt, missing items. with the money I spent and what I got, I'm not happy with it.

Didn’t deliver half the order!!

Most of the food ordered was missing

Ordered family for 4 and no fries arrived. This keeps happening and when I try calling the store no one picks up!!!!! So frustrating! I want a refund!

Food come late that it was expected food was cold when I opened the package

Lovely driver. Delivery on time. Hot food with no missing items! Dips included too 🙌🏼

Very busy this sunny March Saturday. Haven’t been for years, special treat for hubby. Burger was actually tasty, much better than last time I had one. Chips could have been hotter. Good service and very quick considering the size of the drive-through queue. Blessed with a rare parking space. Crying toddler spoiled the atmosphere but that’s to be expected on a Saturday lunchtime to be honest. Friendly happy staff.

Driver had x2 drop offs, rude attitude when delivering specifying you can complain if you want. Bad customer service from driver

Never again 2 happy meals came over 2 hours late absolutely joke

we ordered it for 6.30 and it didn't come till after 7.30 and the delivery lady was so rude xx

Order had clearly been dropped as drinks all spilled in bag and half empty and burger boxes battered

Polite and friendly rider, food all good

Shocking greasy and cold could not eat it and chucked it away. Not normally like this so very disappointing as for refund no joy.

Not happy at all. Order took 2 hours to be delivered !!! which is unacceptable, could of cooked a roast dinner in the time it took. Food wasn’t very warm but we were so hungry we ate it !!!! Tried calling to cancel order but no answer.

Not too busy like some with deliveries in and out. Food hot and quick service.

Restaurabt kept changing expected delivery time. Was unable to cancel order as it was already 'being prepped'.

Very unprofessional staffs. Keeps missing the right orders on delivery. Hardly picks up the phone and they cannot resolve the issue. So much hassle to report that there is one of orders missing in my delivery. And just lost my time and money. Disgusting

The food was good but we were short of our 4 dips!!!

Alas the "hot" food was quite cool when it arrived. The drink was a little warm, but OK and wasn't spilt in any way.

Food was cold and chips were hard, no straws, no napkins, no sauces which were paid for.

Didn’t get what I ordered and food was cold

4th time I have not received bbq dip from this restaurant and also burgers I have ordered do not have the extra onion I asked for,

driver was quick and perlite. Food was fresh

It look over an hour for my order

Bag came ripped, drinks came empty and spilled

Ordered at 18:52 and it was delivered at 20:44. I had ordered something for my daughter for dinner but it was far too late for her to have by the time the delivery arrived. No communication for the late delivery!

Wrong order entirely, turned up with 5 double sausage and egg McMuffins and no drinks, I ordered 2 muffins 2 hot chocolates, 2 cokes and a jam muffin.

my pineapple stick was not there i am fuming

Very good service driver very polite will be ordering again

driver dropped the drinks on his way to the door! ice and drinks emptied out. food bag was fine.

food is always stone cold and the driver spilt one of the main drinks, it was awful.

Brilliant service amazing food

Chips were cold again, service okay, but i did do.most of it myself, I ordered o. The app, and I collected it. The atmosphere was quiet, not seen mc ds busy for a long time, prices have gone up 50% in the last 4 years. It's cheaper to go weatherspoons.

Bits were missed from our order

Both burgers were thrown together everything was falling out and there were no straws for the drinks

It’s not the first time items was missing

I asked for a toy with my granddaughters happy meal. However, a book was given instead. I asked for a large Banana milkshake and when my order arrived it was not on my receipt.

Good arrived quickly and all items delivered. Sadly all very cold.

Lovely, helpful staff. Very courteous when I asked them to clean a table for me. I messed up my order and they graciously corrected it for me. It's definitely the staff that make this branch fantastic 👏

Extremely good delivery service.

Called up and said where is food they said we had to pick it up then said they don’t have it and then said they can’t offer a refund even when we gave them all the details terrible customer service

I waited 1 hour and 25 minutes to receive my food from when it was ordered this is horrendous

Completely wrong order delivered

It’s really annoying how many times the dips are missing especially when you have chicken nuggets. Seems to be a regular occurrence

McDonald’s always seems to miss of sauces and straws or something. Never consistent at the London road store

McDonald’s keep foot out the milk in the bag for the tea. I

The food is always, always delivered cold.

The food was cold and there were no dips, which were selected with the meals

also missing a portion of chips

Friendly driver and very polite

McDonalds hire simpletons. How hard is it to put a dip that I requested into a bag. This is the calibre of bell ends working there.

Was watching him on the tracker drove past my road and about 5 minutes in the other direction then back again didn’t say anything about another order first either

2nd time no delivery, I want my money back

never turned up.... ordered again I want my money back please

Driver couldn’t find where I live, even though I added delivery instructions. Might be an idea to update your maps, as other drivers find it fine. Food was cold and I had to walk down a long drive stand on a main road and guide the driver to where I was, in the freezing cold. Not much of a service if I have to do all the work!

Hot food is always lukewarm or cold

wrong items again seems to be wrong every time I order

honking horn being aggressive with me because he had to wait for me to collect

App quoted 10-25 minutes when I placed the order it eventually turned up 55 minutes later. People ordering this time of day usually have places to be! Work/college etc. Don’t quote a time if you can’t honour it!!!

Our food arrived cold, we was missing 2 items, no dips like we requested or straws. And going by the map of the driver he obviously stopped at other houses on the way!!!

Have to wait for more than half an hour. They were prioritising deliveroo orders before any collection orders for the customers waiting instore.

The delivery driver was perfectly fine but I ordered my food over an hour ago around 7:00 and it arrived at 8:20 over an hour later and on the app it says delivers from 15-30 minutes, that ain’t true at all, delivery driver was great, when they actually made my food around an hour later he delivered is extremely fast great man he is