Kfc in Mid Sussex

Visited this lunchtime Unresponsive male attendant No responses at all No condiments offered Female assistant was much better Place looked dirty We won’t be returning

I would have been quicker to go out kill a chicken and cook it myself so much for fast food. The till boy was on another planet probably Lookimg for chicken's

When did KFC cost £43 to feed to adults and two children. Portions were so small we all left hungry and dissatisfied. Won’t be having a KFC again. Just a rip off

Couldn't even put together a zinger tower meal correctly, burger in wrong box..not in box meal box, ketchup instead of zinger sauce, cheapo cheese slices making for a horrid taste halfway through the mouthful, overall piss poor and getting worse.

Shocking experience from rude staff with a horrible attitude. Young lad in there serving me clearly had a problem with me (and all the other customers in there) and spoke to me like I was a massive inconvenience, I’ll make sure I don’t go back and give them my custom again since having people in there clearly annoyed the lad working there so much.

When you turn up for an eat in meal at 8.20pm and told you cannot eat in as they are cleaning ready to close for 10pm .. the place was empty , 2 guys working clearly didn’t want to do anything and made excuse after excuse . Turning away business and with a couldn’t give a monkies attitude .. shocking ..

We entered KFC Burgess Hill at 20:00 to eat in ... It clearly states on the door and website open until 22:00 !! We got told sorry we are closing no eat in allowed. Unbelievable Bad Service and I do hope HEAD OFFICE HEARS ABOUT THIS...

Absolute disgrace, refused to serve people waiting, queued for 30 minutes and they only served 2 people when there was altleast 20+ waitingAll staff was interested in was serving the continous line of deliver driverNo point opening for people wanting to collect or eat in

Qued for over 40 mins because not that it was so busy anyway but because of the Deliveroo/Just Eat we’re taking up all the orders first leaving customers like me having to wait!!if they’re going to offer delivery service then they need to sort this out as it obviously clashes with in shop ordering so suckers like us take the back seat having to wait even longer!!!Nice chicken but won’t be a mug queuing again as waste of my precious time thank you !!!!

Collected a 6 piece bucket from kfc burgess hill very disappointed! Chicken was dry and tasteless either been standing around under heat or cooked twice to reheat! What’s happened to kfc used to be lovely tasty and succulent. Will think twice before trying again. Would certainly NOT recommend burgess hill had better from Hayward’s Heath I note 22% reviews are bad so it’s not just me or a one off suggest avoid I will!

Placed an order and half the food was delivered. Then the store hung up on my when I asked for my food. Just rude.

Ordered from Uber eats - a really simple order - box Zinger burger meal with 1 piece of chicken, fries, corn on the cob and water. Order arrived with a tower burger. I called up and was told it had to go through Uber despite it being the branch error. Placed the order again, this time as just a zinger burger meal with fries and water, once again it arrived as a tower burger! Terrible, won’t be going there again!

Chicken was extremely greasy and not crispy. Asked for and paid for gravy for takeout but when we got home, found they had not given us gravy.

Standing in the que for 19 minutes waiting to place my order, when I finally got close the staff told me to take off my open face motorcycle helmet, what do they think I was going to do wearing a motorcycle helmet?.10 minutes wasting my time waiting in KFC, no reason to not wear a motorcycle helmet where you can see my face clearly, may be they thought I was a confused bank robber in the wrong shop??.

Tbh this place hasn’t been great but I’ve noticed recently that it has been getting better and some of the English lads that work their you can tell really want to please the customers would totally recommend

I ordered and paid for a 3 piece variety meal. When I looked on the till screen it said 2 piece variety meal. I questioned this and was told that it was a 3 piece meal. The receipt also clearly said that I had ordered a 2 piece meal. The food arrived after a considerable wait and was indeed a 3 piece meal. Confused. On countless visits I have had to wait far too long for food. Slow, rude staff with a don’t care attitude. Several times my order has been wrong and the attitude was very much, “oh well”. No apologies and acted as if this was perfectly normal. Visited store last week to be greeted with a closed sign and no explanation.

I go here often because I love the food . However the service is awful. They normally only have one person serving and the queue is massive , sometimes out the door . And even then they don’t get another person on the till. The Krushems machine is broken every time I go in then (often just to get a krushems ) and this has been going on for years now . Since they changed the fries they are horrible and dry and stick to your mouth they are unpalatable . The wait time even when the queue is 2 people long normally exceeds at least 30 mins which my mum is having to wait in the car for me to finally get my food which is normally cold by then. Some of the staff can be quite rude as they have very thick foreign accents / don’t speak much English so you don’t understand them and ask again what they said and they say it again rudely . I have complained to customer service before and never got any sort of compensation (e.g I got an order, took it home and realised I didn’t get the mega box I ordered , and the email back I got was “We are sorry about this and will contact our team about making sure there is always everything in the order “ etc etc . They recently changed the store so there is some sort of system like McDonald’s, However it makes the wait times even longer because now they only serve with one till, and the ticket thing isn’t used . The food is normally cold and greasy and pricey but it is nice . Won’t be keen on coming until they fix the service

This is truly the last time I use this take away. Last 3 visits the food has either been cold, wrong items or missing items. This time got home food was cold, missing a main item and wrong items given. The shop was dead so no excuse. I went back to complain and got fobbed off. Couldn't be bothered arguing just won't return

I have been to this restaurant before and the food has been fine although it was a few years ago, however on this occasion the chicken was very greasy as if it had been re-fried and the coating was dark brown saturated with fat.The chips were again very dark and overcooked never seen that before as the chips have always been nice.Overall very disappointed its not like it used to be back in the day maybe it is a chef issue in the way or length of time its cooked.I would hope this wasn't food that had been left to go cold and reheated instead of throwing away for fresh after the regular 10 minute rule especially it being chicken.Colonel Sanders would be horrified!Oh! and the toilet facilities were disgusting!

Visited on a Saturday afternoon. Only 2 members of staff - one serving, one preparing the food. This left no-one to clear the tables. I only went in cos I wanted a Milky Bar Krushem (yes I know it's not the greatest food choice!). After 15 minutes I reached the front of the queue only to be told that the Krushem machine hadn't been working for months. That tells you a lot about the owners, that they can't be bothered to get equipment repaired for months. Decided to settle for chips as I had heard that KFC chips are good. Unfortunately they were about as cold as my Krushem would have been if I'd been able to order one! I felt very sorry for the girls working. They were very patient and polite despite the awful conditions they were working under. Won't be returning though as the lace was a mess.

I ate in the shop and the food was cold.on ordering food to take home I asked if it was possible to have hot food what I got for over £25 is a selection of hot sweet corn with cold fries cold chicken and thankgod a chilled drink for the additional payment of fifty pence due to sugar tax.Avoid if you can but I don’t believe it to be the staffs fault just there procedures the food is now in the bin look forward to any new ads on tv.

Service unenthusiastic. Food not really edible. Not sure they should be serving lukewarm chicken and chips. Won’t be returning.

You would expect fried chicken to be a bit greasy however the bottom of the bag was filled with grease. Act put me off eating it and the chips were cold. Won’t be going to this branch again.

They are the worst fast food establishment in burgess hill. They only take maximum of 4 orders at one time, which’s causes such a slow service. The staff never seem to be happy and they also never seem interested in making a good work service. This is only for the burgess hill store, every other KFC I’ve been too hasn’t been too bad.

9.30pm 20/09/18 gas leak at kfc all staff stood outside smoking saying we are closed due to gas leak, will never use this place again, last time i visted this shop some of the chicken was red on the inside.

As far as KFC goes the food here is actually alright, it’s a lot less greasy than most of its other restaurants but the service is absolutely appalling. Every time I go in there it’s a new member of staff with the same “couldn’t give a crap” attitude. Unfortunately it does tend to be foreign workers (I don’t have a problem with this at all) but why would you put a member of staff with VERY minimal skills in English on the tills? I had difficulty understanding her and when I asked her to please repeat herself she became rude and very hostile! When my food was ready my tray of fried chicken was then slammed onto the counter in front of me followed by nothing but a discourteous stare. Absolutely shocking, the music in the restaurant was also unbearably loud and the music they were playing was rather inappropriate for an eating establishment. I would give only 1 star but like I said the food was ok as far as KFC standards go.

The slowest service in history, the reason why the queues are so long is because the service is so slow, half the time they can’t get the orders rightveither

This is our closet KFC for me and my family to visit. We have been here so many times and each time has not been great a few here and there have been ok but the majority have been pretty dam awful. I went recently and my partner chewed on what looked like cartilage or a bone of some sort and I ate the pieces of chicken that came with the meal I had my own and my partners one, about 2 hours later I was on the loo almost all the rest of the evening and even in the early morning I know it was food poisoning from the chicken because no one else had it. weirdly enough 2 days later KFC announced they had run out of chicken due to a delivery/supplier issue. Seems rather odd? I emailed KFC saying as i'm sure you can appreciate I will not be returning to any KFC for a long time if ever, I was sent an apology and a £10 voucher to spend. Although I am gratefull I still am extremely scared to go back there any time soon. Also the service is awful every time I visit the burgess hill branch there is 2 workers there and neither can cope with the influx of people coming into their store. I personally would shut it down refurb even though it has recently had this and apply the same practices as the Brighton branch touch screens for self service. The machine never gets our order wrong it is always done plain the way we want it and we get it alot quicker as well.

Having recently been refurbished, it looks a lot nicer but unfortunately there could be improvements. After refurbishment, there is a glass barrier at start of counter stopping everyone from looking at the menu on monitors behind the serving area until they are virtually in front of the centre of serving counter. A very bad design meaning people cannot decide on choice of food till last minute. There are always queues sometimes to the door. This should be changed so people queue in other direction. Staffing levels always seem low, maybe it's a high turnaround of staff. Food is okay when you eventually get it but the speed of service definitely needs to improve. Fingers crossed the KFC shoplift team and management read this and implement changes to help everyone locally.

Have stopped using this place. Huge turnover of staff and not very helpful. Often gets food wrong, (or left out of bag). Even complained to their head office about quality and food that had been missed. Although compensated me, (not for all of it), they did not really seem to care. Will not use this one again.

I waited about 15mins to get served.I had to walk out as the service had reached stand still. I went to Uncle Sams instead.

Well where do we start, should have checked the food order, got all the way home it was missing a few items, called them up to explain and they didn't want to know, so the service on that occasion was appalling so much for the customer being right,i wont be going here again in a hurray !!!

Today after a long flight home feeling jet lagged, we stopped to grab some food. Eleanor over us talking and asked us whether she could assist us with anything else, which was very attentive of her. In addition my husband was coughing a lot and she offered to bring him a glass of water, which was very kind of her,

I was with my family at this restaurant last year in August and had a very bad experience with the staff. Now the management has changed and I said let's give another chance. My little one was very pleased and those golden wings.....its a must go. Staff very friendly and despite the fact we went at busy times serving was bang on. Love it !

The last time we used this Company , my son had a bad tummy for a few days, he had the boneless chicken, I had on the bone as was fine

Worst fast food restaurant in town. Service is appalling. Food always missing from meals and dirty and disgusting! If you do brave it the food you manage to get isn't actually that's bad but it's defo not worth the effort!!!

I usuallty to to mcD but not anymore!! KFC Burgess Hill serve food that is tasty, hot and very reasonably priced indeed. Service quick and professional, prices were very good. Hot and tasty chicken shall definitely return for seconds! :-)

Me encanta un poco de comida rápida ahora y después. Siempre pensé que KFC era una apuesta segura. Bien, este lugar me ha puesto justo al lado! !

Recientemente reconvertido en tan buen lugar para parar a almorzar o cenar. Personal amable, los pedidos son normalmente rápidas y correctas. Convenientemente ubicado en el centro comercial cerca del aparcamiento martlets en la ciudad.

it was a busy night but it was quick and very nice. As well it is very quick and as tasty as anything.

my daughter loves KFC always great value and goes there for. lunch reguarly with her friends .. never disappoints

The food quality is no different from any other KFC outlet I have tried. Quality control is at least consistent. That said, the entire ‘experience’ is so dispiriting that I’d sooner go hungry.Despite a physical makeover a while back, the ‘atmosphere’ there is my view like a waiting room for The Samaritans. At night, there is – among the customers – a palpable air of menace. I would not be comfortable for my wife to be there on her own after 9 pm.Rarely have I encountered such a bunch of miserable staff who are so enthusiastic in sharing their discontent with anyone and everyone it seems. They don't even have to open their mouths; their body language tells you all you need to know.Do KFC care? In this particular site it seems not. Either on-site management is inadequate, or simply not present. I suspect the latter. This is text book example of how not to do it.The strange part, and remains a mystery, is how this particular outlet is so very far below the standard of all the other KFC outlets I have visited over many years. KFC HQ, you need to send in mystery shoppers, and quickly too.

Once again the service and queue time is painfully slow as the staff run around like headless chickens chatting and not getting a lot done . A little bit of leadership and maybe a trip to a another store to see how they operate is in order . That being said the chicken is good and always hot .

It really annoys me that I love KFC but I can't go to my local one because it is so AWFUL. The staff are so rude!!! The manager guy got my drink wrong and when I told him he threw took the lid off threw it down the drain and slammed the cup in the bin before giving me a new drink without an apology. There is ALWAYS a queue about a mile long because they take so long to process the orders. The staff don't let you use the rewards card unless you tell them before you order. The place is filthy, nobody cleans the tables or empties the bins they are always flooding and sometimes there is visible food and dirt on the kitchen floor which is disgusting.

I stopped off today at KFC at 11.30 to find a sign saying "Due to unforeseen circumstances closed until 14.00 today" I went to Subway instead. On the way back I saw to blokes in suits sitting with a laptop, After reading other reviews of this branch it looks like the "Manager" should pull his socks up.

No queuing system. Staff hiding behind the ovens while one member of the team asked two young people to leave because they weren't liked. Any absolutely joke. I will never come back here. No manager on shift. No one knew what they were doing.

Staff were really bad, bad attitude, no personality , rude, wouldn't even swap over a dish for me. He said no can't do that with no reason why or a option to do it. Food was not as good as before , cold no taste defiantly won't be going back

Floor was dirty bins over flowing food cold staff /manger more interested playing outside with his mates then doing his job very very poor show

Newly refurbished ,chicken cooked OK chips where not cooked properly .got a family bucket will check in future. before leaving .!

I am a regular customer, and to be onest KFC ia my no.1 fast - food :)!!! Everything is yummi...my favorite is the take five box because has all you need in just a little box. As for desert I am in love with the krushems .. I highly recommend KFC

Service great with a smile food hot and what you expect from a fast food eatery, this and Worthing get my thumbs up

really love KFC, hate their second rate chips, never, ever get a good portion. Come on KFC, they are only chips, surely you can cook them

ok, I enter KFC Haywards Heath, no one else at the counter, I order a 6 piece bucket. The server then in a flash chicken went flying into the bucket. I could not quite understand what the rush was as I was the only one at the counter, all become clear when I got home. The rush is so you cannot see the worst and smallest piece of chicken, (mostly wings) she could find, barely covering the bottom of the bucket let alone filling it some way. My advise if you are getting take away, check your bucket before you leave its unlikely it will look like the picture on the menu board.Legs and wings from more like a sparrow and soggy cold chips, very disappointed.

this used to be my favourite but the last couple of visits the fries have been cold and the chicken soggy, what happened to the crispy covering

Never had a problem here and the food and ever changing menu are always good. Service can be slow at times and the décor is very out dated but its the food that counts and it is all finger licking good!

Large seating area. Food always ok. Only negative is I always find it messy and tables need wiping down more regularly. Service area needs sorting out as the queuing system is messy.

Top service with a bucket of fresh chicken that tasted great! Just what it said on the tin and then some.

The food was awful, the service was no better. The burgers fell apart and the pulled chicken was missing from the pulled chicken burger?!???? The chips were shrivelled and clearly had been cooked for a while and to make it even more appetising it was 'literally' thrown on the tray. The staff looked messy and dirty and one member was even having 'a quick ciggie' out the front by the door. The restaurant itself is just dated and unclean and the whole experience has put us off ever going to KFC again. I would be surprised if they woukd still be serving food should the food standards agency decide to pop it. AVOID THIS RESTAURANT AT ALL COSTS unless you want disgusting food and poor service from messy looking staff

Clean and tidy restaurant. Friendly, happy staff. 20% off next visit if you complete the review on their website. Only downside is that there tends to be long queues sometimes, but, hey it's worth waiting for!