Kfc in North Dorset

You never get what you order, there is always a difference or shortage, and the food is not fresh, it has been reheated to the point of being hard.

Hi we had a very enjoyable tasty meal catching up with an old mate I hadn't seen for ages on Wed.16 oct it was dark and tipping down outside so it was good to be in the warm and we took our time as it wasn't busy . BUT now I have received a parking ticket for staying to long !!! KFC please address this problem not very customer friendly

Would give it 5 stars, but the floor was like an ice rink, mop up crew, not just stick signs up

Delicious, fresh food, I recommend it!

Food- no complaints, every time I've been my food has always been hot and most other KFC's I've been too are really bad with that usually results in cold food. They're good with getting your order right, without missing items or a completely different order. Service- I had no problems, I go through the drive thru, staff are kind, service with a smile. Atmosphere- Like I've said I go through the drive thru but the times I have sat in I've had no problems at all.

This KFC, much cleaning, more space, and in this restaurant in Dorchester. I always have the APP, always has deals, and definitely save money. IE get the mini fillet snack box £3.99, then offers an option to add a drink for 0.99p. You get chips, mini fillet burgers, and small pop corn for £5. If you use the APP scan, you code and spend over £3, it goes on KFC PINBALL chance to win something FREE. Today, we won 2 pieces of chicken and 1 mini fillet of chicken. Also had 4 piece chicken meal for £7.99, well worth using or getting APP. KFC best fast food place, fresh,hot, and jucy chicken. Was piping hot and cooked to order. Staff was friendly and nice.

3rd visit in a row where certain staff have pretended not to see me... only one fella there that has his head screwed on, rest of them need sacking but are probably related to the owner...

Not bad atmosphere the food was ok but the carpark was very small and problematic being where it was . Lots of litter everywhere

Took a while for food to show up, cashier just sorting of staring at us.

No complaints, nice place, clean and good service.

Don't know why fast food places all have to look like a hospital but the chicken was good.

After reading all the negative reviews on here we went to this KFC with very low expectations and mainly due to a lack of choice. We arrived late at 9:30 and although they had no gravy they gave us lots of replacement items to compensate. Food was delicious and everything fresh and crispy. The young guys working here are doing a great job! Friendly service too.

Absolutely filthy!! Had popped in here to eat on a long journey and wish we'd gone to Lidl round the corner and eaten in the van!! The toilets were disgusting, my shoes stuck to the floor like I was in a 90's rave at midnight. Womens was also out of order so has to use the disabled toilet. Despite there being only a handful customers and plenty of staff the restaurant looked like a bomb hit it, Bins overflowing, NO clean tables, most had rubbish on and around them, all the chairs and tables were so greasy they were slicker than a bald tyre on a wet road. There were flies around the left out rubbish and to top it off when I received my salad box with cold chicken there were even grease marks on the lid!! Too much!! Avoid this place like you avoid that ex who stole your favourite cd collection (that's an old reference gen Z, ask your parents)

Absolutely filthy!! Had popped in here to eat on a long journey and wish we'd gone to Lidl round the corner and eaten in the van!! The toilets were disgusting, my shoes stuck to the floor like I was in a 90's rave at midnight. Womens was also out of order so has to use the disabled toilet. Despite there being only a handful customers and plenty of staff the restaurant looked like a bomb hit it, Bins overflowing, NO clean tables, most had rubbish on and around them, all the chairs and tables were so greasy they were slicker than a bald tyre on a wet road. There were flies around the left out rubbish and to top it off when I received my salad box with cold chicken there were even grease marks on the lid!! Too much!! Avoid this place like you avoid that ex who stole your favourite cd collection (that's an old reference gen Z, ask your parents)

Restaurant wasn't very busy, food was quick. Presentation of food nowhere near anything you see on promotions, to be expected but still slightly disappointed. Limited offering on crisp flavours for meal deal which was also disappointing. Certainly room for improvement

Quick drive through. Great customer care.

Got food poisoning Sunday and been out of commission all week to this day. Always heard bad things about shaftesbury kfc but disgusted to be falling victim to it personally as I always gave it a chance despite. As soon as I'm well enough to move I'll be getting proof from the Dr's. Vomiting. Shaking. Joint pain. Fatigue. Migraine. Fever. I've only put 1 star because in order to post I have to put at least 1. If I can find the receipt I'll be getting a damn refund.

The service was great!the food is what you expect from a fast food establishment; it was hot, tasty & the cookies are divine!

Maybe teach staff to use both hands when counting out pieces of chicken for a bargain bucket....ordered a 6 piece, only 5 in there!!!!

Took a long time to get food at drive thru. Chicken wings went the best , gravy was a bit runny.

Quick stop ..in eat out no hassle

Had to walk to kiosk to get order on drive though ordered at 8.20 pm got at 8.34 pm to discover yhey have not gone large and no popcorn chicken NOT HAPPY we went large and didn't get large either have attached photo

Disappointed all in all. Will never go there or send anyone there ever again.

Stopped on a long journey for quick food. Don't know KFC well, but this was not enjoyable or good value

Overall great experience fast service and great food and lovely staff ! Would definitely recommend !

Great for a KFC takeaway. We don't sit in

SORT OUT YOUR F**ing parking ! Absolute joke you can only be here for 75 mins and we all know when you guys are busy you take ages to fulfill food orders. Give people a bloody chance.

Great KFC. This outlet has really changed since my last visit a couple of years ago. Called in today and was met by very attentive staff with a smile. Put my order in and was served within a few minutes. Excellent.Will definitely use again when in area. Highly recommended. 5*****

Who doesn't love fried chicken. The snack menu at KFC is great for those of us with hungry kids and a budget.

Standard Kfc food. Nothing to do with this restaurant but why has the zinger tower meal been removed from the menu???

Cannot go wrong, it it what it is.

Don't try the rice dish... why do they put mayo on it without asking??!??

The food here is as you would expect from a KFC, toasty, tender and freshly cooked. Yummy 😋

Have enough parking & good taste as well.

We were served fast and the staff were friendly, we had a wrap of the day it wasn't made very well but its kfc so basically it it what it is.

Food is always cooked well. what more do you want

We ordered in 40 min wait so chased up the order and they had deleted it off the system by mistake. So another 10 minutes wait while they sorted out the order. Food was good when we got it . But the car park only gives you 75 mins to get and eat your food before they throw a £100 parking ticket your way. You are better off with the drive throw.

Background music not to my taste

Quick and fresh food, clean tables

Stopped on way to holiday down south and needed somewhere to get let the dog out. No outside seating which seemed mad really. Order took ages to be made and was ultimately wrong but didn’t realise until we had driven to the local park to eat as there were no outside seating areas. The wrap I had was gross clearly old dead salad used. Felt like it was a massive waste of nearly £20!

Went thru drive thru ,asked to park up. After waiting 30 mins , for a small order , and seeing other cars coming and going with bigger orders, I had to go in , where there were plenty of staff, no organisation what so ever .

Excellent food, excellent service

Fast service, clean and presentable.

As good as it could be for overpriced fast food.

Become a tradition to come here on the way to Weymouth, always great staff and great food

Nice food but every time we come the tables are always really dirty covered in food and food wrappers

Lovely little half way stop from Weymouth. Polite staff ,clean premises , great food....

Not good I'm afraid. Soggy chips - greasy chicken. And worse, poor service. My take away bag was screwed up and left on the counter for a while before being unceramoisously passed over. Normally happy to go to this place for a quick meal. Will be a while before I retunr - hopefully will pick up next time?

Ordered via app, told to wait in the car park and after 25 minutes waiting in the sweltering heat we went in to find out what was happening and they had missed off our order. And all they offered as compensation was a lousy free drink. Not the first time we have used this KFC but service was bad then when we ate in.

Probably the cleanest KFC I've visited. Visited mid afternoon and had the place to myself. Nice spot for a sit down.

Everything was spot on, lovely service here. Food was tasty as well (filled me right up.) Come visit!

Interesting clientele. Strong aroma of marijuana. Overtones of Deliverance

Possibly the worst KFC I have ever been to ..dirty, customer service is non existent..waited 25 mins after abandoning the drive thru which we waited for 10 mins for no one to take the order ..the problem is it wasn’t even over busy …food was just warm soggy chis we only ordered a 6 pcs bargain bucket so nothing complex !…..if I was KFC HQ I would be shutting this place down sacking the staff before your brand name is destroyed by this branch or if it is a franchise take it away fast!

We went through the drive-thru and even though it was very busy, the staff were still very friendly and the food was great.

Great little KFC Has a drive through which is helpful

Great food, great service, much better then other KFCs

Sadly the service could be better, the wait time once ordered takes ages, last visit saw staff not doing anything yet still had to wait.

Missing items on order but what we had was lovely.

Very tasty. Nice and hot straight from the fryer.

Good service time on the food and the food wasn't too greasy and it was hot

Got home with my takeaway order and they had missed my chips from my order

What a weird place does not sell coffee

The chips were cold and limp. The chicken was greasy and the coating over cooked and brittle and so much ice in the Pepsi there was very little Pepsi. The fast element of fast food was missing as well. The time it took to serve our order implied it was cooked fresh, it was not! KFC is simple food so there is no excuse for doing it badly. At least the girl at the window was pleasant. Avoid at all costs!

Kfc seriously need to sort this branch out. No cards at till,only at kiosks which would be ok,except only one working again...causing a stupid queue,most staff appeared to be eating and drinking behind the kitchen rather than actually working...then half my order was missing. Utterly crap,I would avoid

The place where people go in and never come out as the waiting times are RIDICULOUS!!! It’s the same every time. I wouldn’t ever go there but my son was so hungry after a days biking.

I went in the drive though, waited in a long line to then be told they are not doing crushems at the moment. I was really disappointed as it’s my favourite drink but not everything goes right. But then I see a employee walk out of the back, with a bag and walk away from the takeaway with a crushem. I know he was an employee because when I was waiting in line he was moping the floor. I don’t appreciate being lied to and I’m very dissatisfied with the situation!!

Had to repeat order through drive through as staff member said "Sorry wasnt listening"...got home to find one of the two buckets we had ordered was missing so had to drive miles back again to sort..ruined an evening with my family..just shocking..wont be going back again...

Paid 18 pounds for a bucket which is already expensive and it was missing 8 hot wings. Missing one thing is acceptable but this is ridiculous. I have been to this kfc a few times and it’s a normality that the order is incorrect. I won’t be returning here again and if anyone reads this please check what you get before you drive home. Or even better, don’t waste your hard earned money.

Worst kfc I’ve ever had old dry chicken could have been from last week Sat in queue half hour terrible

You call tell by the crew of eastern European staff smoking outside the kitchen as you pull up that this is not going to be a good experience. I was in the drive-through queue so risked it. Big mistake! The food was covered in grease and had two days of food poisoning afterwards, avoid like the plague!

stopped for a quick takeaway - 10 piece bucket - 6 thighs & 4 drumsticks, nothing else - a rip off. No wings, no breast.

Had been debating for two hours on a Friday night to go get food from there, turn up at 9 and the drive thru is shut but website says drive thru is open til midnight. Was in my pyjamas so couldn’t go in. Annoying! Update your website

Popped in for a chicken and fries treat. Service was very quick and efficient inside considering it was a Friday night and rush hour around 6pm. Note - Defence Discount is accepted here. Chicken was great, hot and nicely cooked as always, fries were also hot and tasty. Nice meal here and efficient staff.

After arranging to meet a friend at this KFC l arrived in the car park surrounding the KFC. Within a few minutes my friend arrived and because the car park was empty she was able to park beside me. We hugged and greater in the usual way and chatted as we walked into the restaurant. With a few people in front of us we chose to share a meal a 6 piece bargain bucket and ordered. We waited as a large order was put together for a family in front of us , then our meal was served to eat in. We sat down and with a choice of clean tables to sit at. I have no complaints with the meal whatsoever it was hot and good. We slowly ate whilst chatting and enjoyed the meal and each others company. We chatted on slowly sharing the 1.5 L bottle of drink whilst the meal went down. There were plenty of tables available all the time we were there. We said our goodbyes and left in our different directions happy and satisfied. Now you can imagine my horror when a few days after l received a PNC parking fine demand for overstaying in the KFC car park. My friend didn't receive one so me arriving a few minutes before her pushed me into what l now know is a 75 minute parking limit . After revisiting to check l realise l must have been suffering from sign blindness and not expecting a stand alone out of town KFC car park to have a limit on it. I take full blame and have paid the £60 fine. I just wanted to warn others to beware as this makes for an very expensive meal.

I dropped in for lunch today at 12PM, service was fantastic from two ladies behind the counter, the chicken was hot, fresh and plentyful, the Fillet Burger same..one of the laides asked how my meal was I replied 'excellent'All washed down with a loveley cup of tea!Well done and thank you to all concerned for excellent service and food.

Awful, awful. I had friends from Bulgaria over here and thought I would give them the KFC experience. I tried and failed. Fries were soggy, limp and cold and the chicken looked like it had been kicked about on the floor.Total waste of money. Avoid.

Good carpark. However, entering the KFC the interior looked minimal and bare. There was only one lady taking orders. Halfway through taking my order she left me to deal with another customer's complaint.No-one else to deal with the problem so had to wait for 5 minutes. (I hate to be ignored in the middle of an order.)As for the food. No french fries but some cold, home-made, soggy, tasteless chips and a tiny portion at that. Had to ask for condiments, sauces, salt, sauces as all kept behind the counter apart from sugar! The serving lady had no charisma and was not customer-friendly.Went to the toilet and the whole of the floor inside and outside had just been washed and mopped and was very,very slippery and there were no warning cones or notices. The tap was loose from its setting on the basin.The chairs and tables seemed to be the cheapest possible and uncomfortable. We saw a table that was damaged and a stool with the top all ripped and peeling.It was an extremely poor eating encounter.This is not an experience I want to repeat at this or any other KFC. Have been in much better ones with friendlier staff and condiments readily available (and far more decent chips!)

Sadly feel quality of KFC has gone downhill, chips were on the warming area and very soggy when served, chicken greasy Will not be returning anytime soon

Visited on a Friday afternoon so it was quiet. Ordered a mighty box for one. Food was very hot and the new style of fries are great. Coffee better than McDonalds. The place was clean, the staff were pleasant and there was plenty of parking. Cannot really ask for more.

The KFC organisation is environmentally despicable. Plastic straws are still used and visitors are never reminded to dispose of their packaging in an environmental way so that the plastic rubbish around the cafe is appalling.

The last thing i said tothe bloke on the checkout was "is my drinks in the bag" and guess what i get home to find only 1 drink. This is the 2nd time this has happened now. Next time i will check before driving off.

Why do I bother coming to this dire franchise?!

Visited this outlet last night after watching a fireworks display locally.whilst ordering our meals another customer came in and fell over on the wet floor,all he got was alright mate and not one member of staff came out to clear the floor or mop up.

Stopped on our way home from holiday. Wished I’d walked out and gone across the road. Service desperately slow and incorrect. Chicken undercooked and taken back. “I hope this one is better” was the response from the clearly undertrained and completely unenthusiastic staff. Regular route and I’ll never be stopping there again.

Disgraceful a bucket of chicken!!! A bucket of bones more like. A real treat for my other half but he won't touch it!! £12 wasted!!! Will never go again!!!!

This place is awful, as they all are. But, unfortunately for the general public, they’re always busy. Why would the franchise owner give two hoots if the food/ service/ cleanliness was poor if they’re raking in hundreds of thousands of pounds every year. The only way to make a difference is to stop using KFC’s altogether. Not just this one but all of them.

Possibly the worst KFC i have visited. Poor service and dry chicken. The chicken coating didnt taste like Kfc very odd taste. I dont know if it was an off day or always like this, probably wouldnt go back again to find out.

used 3 weeks ago for about the sixth time ,waiting at the drive thru 3 vehicles in front,after35 minutes I went inside to enquire how long it take to serve 3 vehicles 5 occupants,they thought there was nothing wrong,i got served 40 minutes after pulling up,ot of my 3 piece meal 2 pieces were dry,this was not a first,i was asked by locals again waiting have you not been here before,i said yes and it still has not improved.please come on the answer is in what you do,a fast food restaurant,selling flavoursome moist chicken,its easy try harder get it right

Extremely slow service here. The woman serving seemed to take away 10 minutes to serve one customer. The chicken wasn't too bad in all fairness but the chips were absolutely horrible. Cold, soggy and with a rather revolting taste. Avoid.

I only wanted a small order and oh boy was it small. I got to the counter where a member of staff was stood, saying something in what I believe to be Polish. Totally ignored me so another person served me. I ordered food then asked for a krushum, at this point the other person turned round, muttered something that the second person said we have none. Eventually got food after fries were cooked. Had it in a paper bag, normally it's in a box. Got home to open food and it was smaller portions than it should of been. I'm sorry I no the company are having difficulty with the supplier but I seriously think you need to reach evaluate the staffing you have there.......awful food, awful service.......

1st and last visit incomplete order food luke warm no wonder there was nobody in there kfc wake up and do something about it

Disgusting place, staff wearing dirty clothes/caps,stood facing away from the public,chatting with hands in pockets, then when serving,picking up food with bare hands, after handling till coins etc.Fries cold, forgot dips....will not be going back,awful, KFC need to sort this one out, big time,giving the brand a terrible reputation.

We stopped here because it was late and we were hungry but I really wish we hadn’t bothered. The kitchen looked filthy, it took ages to be served whilst staff stood around - I literally don’t know what half of them were doing. The food was pretty disgusting (I know it’s KFC and all that but even so it should be edible) and despite the numbers of staff stood around who weren’t serving or cooking, there were dirty tables everywhere. I threw away most of the food as I just wasn’t willing to eat it. On top of that the price for a few bits of chicken and soggy fries was exorbitant. I will definitely avoid in future.

we put a order in traveled 12 miles, got there & no chicken what a joke, we go regular, always give them the benefit of the doubt but .... come on fgs

Its tucked out of the way on a roundabout, very easy to miss, and its on the outskirts of Shaftesbury. The furniture doesn't match and the decor is dated. The eating area is very limited. It seems to do more trade via the "Drive through", and perhaps that's their aim. Put some of those self order terminals in to let the staff concentrate on delivering the food.

I agree with many of the reviews. Dismal place, bad service staff acting around at the back and counter mucky. I would say the staff are untrained in food hygiene standards. A customer got fed up waiting for his food it had been out on the counter for about 10 minutes and the young girl just put it in the place where the chips were being kept warm to serve it to him again when the rest of his order was ready. Bacteria must have been forming as it was not really being reheated properly. Definitely won't be returning and would not recommend it.

I entered the KFC, the door was kept open letting a freezing cold draft come through, and before I even got to the counter the floor was noticeably dirty. We got to the till, the person was absolutely useless. He looked hung over, no interest in what he’s doing or interest in the customers, and he took a while to get our order right.

Nice clean takeway - good polite service by staff. Massive size toilets. Seating may have been a little cramped, but...

This place is a joke, 20 mins wait, without being warned they had....ran out of chicken? Was not even busy....also...

Tables were dirty and uncleared. Staff seemed disorganised leading to long wait and unhappy customers. Someone even went across to the chip shop and bought food to eat in KFC.