Kfc in Doncaster

Excellent food. The order is served super fast. Staff and the customer service is lovely. The menu is in the budget compared to other fast food retail chains.

Shocking member of staff, spoke like I was the one in the wrong, they 'lost' my order!! Over £50 worth of food and he treated me like I was trying to get a free gravy or something

The package of Rs 99 is very good. But it includes one cold drink which does not suit people with throat problem. This may please be replaced with the option of hot tea.

The food was cold,im sure the fillet chicken gad been there for hours,it was dry and chewy,and very small,the bread roll overshadowed the piece of chicken.gravy pot was only half full.so disappointed.

What an atrocious experience. We ordered and whilst my partner was stood at the counter waiting he watched a staff member putting her fingers into food on the pass to check if it was hot. She did this to several items! When my partner asked if this was normal behaviour the young girl serving him said it shouldn’t be but was here. He demanded a refund and said he was eating anything that has been treated that way. He asked for the manager and guess what, it was the manager who was the one putting her fingers in all the food. Terrible hygiene, needs reporting to the EHO!!

Too bad product, very very bad , I don't know why people eat this KFC Don't eat all people, it's very delicious,

Gave the wrong wrap, didn’t put ketchup in when we asked, totally forgot our order and we had to tell them, not going again

Nice place to eat, and restaurants clean and hot and tasty food , area wise very good along with shopping mall and near to lake side

visited the store on the 21st of April will not be going again.. asked a girl who worked here for her name and had to ask if she was okay due to management seeming to talk down to staff a lot and treat them poorly!

Horrible management needs sorting out, heard the manager shouting at his staff members I believe his name is Muhammad .

Amazing food, piping hot as well, very friendly staff, had an amazing experience thank you guys Xox

I am not a frequent visitor to KFC’s generally, but I have always felt the quality of the food and service to be consistent across the brand and as such very acceptable to me. Unfortunately this KFC (White Rose Way Lakeside Factory Outlet Doncaster) takes the prize for being the worst ever and as such has completely demolished my trust in the entire KFC brand! Our group of three had a truly abysmal restaurant experience. The ordering process was okay and the food was served within a relatively short time. Where we chose to sit however proved to be directly under the heater ceiling vent and the downdraft became progressively colder. Finding an alternative table that was clean proved to be a challenge, so we opted for the least contaminated with food debris and litter. We were treated to very terrible noisy music delivered via the cheapest sounding speaker you could imagine. As for the food our chicken pieces and chips were barely warm and the chips soon lost the little heat they possessed and we didn’t eat them. The standard of cleanliness in the male and female toilets was disgraceful; the brown stained toilet bowls looked like they had been that way for years! I was in no mood for making a complaint as we were under time pressure to complete our journey and given the state of the place I doubted that anyone would care anyway! On the basis of this experience I will not being going into this or any KFC again.

Honestly this place blows my mind. The staff are unbelievably slow, every single order takes around 3 weeks to make then when it comes it's freezing. DONT DO IT

me and my sister came to the kfc drive through and waited at the order point for five minutes before being acknowledged by a worker, bare in mind it's lunchtime on Monday and we were the only ones in the queue + minimum people sit in. we go to use blue light card and told they don't do it anymore however on google it says it's still accepted. We were given our drinks first then waited ten minutes for the rest of our order, the servers were slow and did not seem to care that we were waiting. They did not apologise for the wait at all and did not provide us with napkins, straws or sauces (that were included in our meals). The chips are soggy and bleak and the food was served in a box too big for the meal making it look small and disappointing.

I ordered the deal it was properly cooked ,hot and fresh I loved it and your worker Anus is too much hardworking he work in your main branch in the night he is such a nice guy 5 stars to him🌟

It's getting worse every time I go down, completely mess you order like how hard is 1 + 1 When you try to tell them is wrong they act like you stupid, and you stand in queue to order your muss d item compleatyly ignore you and try to serve someone else. I am not to complain but train up those children

Normally really enjoy a KFC, but picture the restaurant experience from hell & you're close. It's as if this particular venue has a checklist to annoy their customers... Noisy, distorted loud music check, extremely bright lighting check, tables not cleaned check, staff uninterested check, toilets disgusting check, wait ages for order... check. To be charged £1.50 for tap water!! To have to point out this is illegal then wait as the staff member Googles it! Then get order & have to queue again because no forks we're given only to have two staff members at the counter completely ignore you then dismissively say to you 'there's seven staff back there doing nothing!' as if moaning about lack of service is something to jest about!!! No napkins whatsover. Finally try food - it's lukewarm at best! £30 quid later cannot wait for relief from leaving the premises... steer well clear. Very disappointing!

Awful experience last Thursday lunchtime . The music was ridiculously loud and distorted through the speakers, headache and earache screeching noise 😊. My husband told a server but nothing was done The wait time for sit-in was ridiculous and when my bucket for one arrived it was missing fries . Staff appeared not interested as if they really did not want to be there .

It shouldn’t take 45 minutes to go through a drive thru, the service is painfully slow! Once you join the queue there is no escape - I don’t know how the place is still open as the service is terribly poor. I dread to think how bad it is on a weekend if it’s this poor midweek.

Once again ordered a meal from KFC Lakeside. Although in this occasion the order was correct, the bucket contained mainly drumsticks, chips dry and sad and the famous gravy was infamous, tasteless and bot the original recipe!! The food was very poor the price was rich!!

Decided to pick up takeaway before concert to eat in car as queues for other places too long. Long wait for food, but was to be expected as staff were working as fast as they could. Food hot and order correct. What more is there...

Honestly appalled at the sheer lack of customer service. Staff walking around like their zombies, taking 30+ mins to take orders. One staff member shouting at a customer was diabolical. I will never visit this kfc again. One piece of advice, sack all the staff...

The chicken burger meal disappointingly awful and the portion of chips wasn’t sufficient. Sort it out. Not worth the money or the wait.

I’ve never really been impressed with this kfc, usually the service is terrible in the branch, in the drive thru it’s hit and Miss if your going to be sat there for 40 mins or get items missing from your meal when you finally get...

Me and my brother went to this kfc for something to eat and they at least took over 30 minutes of waiting to get our food and once our food arrived they didn’t have us the full meal that we asked for so I had...

Despite the sign on the door clearly stating "MONDAY TO SUNDAY 11:00am-10:00pm" (Photo supplied), I was told I couldn't order after 09:00pm. I asked the supervisor, the only colleague not wearing a name tag and who refused to give me her name, for an email...

Terrible service. Waited just over an hour to get order taken and have it prepared. Priority given to lazy just eat clients instead of walk ins. Last ever KFC for me

Please change biriyani rice rowl to normal rice bowl the taste was not soo good and people dont like that

Worst experience ever, almost an hour in the drive through. Could have had a faster 3 course pub meal

I visited today and ordered the Triple BKT to take home. I then drive home excitable like the fat kid I am to be disgusting what I saw in the bag . NO GRAVY Everyone knows that Gravy is a part of a Yorkshire persons...

My son and l visited this on our way to the dome. The service was appalling waited ages to order. Then ages to get our food. There were a few items not available. No coffees. They were concentrating on the drive through . There was...

A simple drive through lunchtime (14:00 hrs) meal was all we needed. Standard food, nothing fancy which is what we got. The produce itself was fine however the drive through took 40 minutes (nearly three quarters of an hour!!) from starting to queue to eventually...

Where to start ?.... 1st On entry the touch order machine both out of order. 2nd LIke many venues at the moment courier drivers are flooding the fronts of the restaurants waiting for online orders. 3rd Waiting in a small que for 20minutes due to...

Me and my son visited this establishment at 5:20pm and the service was diabolical, there was no milk for coffee, the menus were broken, the bins were full to the top and the food, the chips were cold, gravy was lumpy, chicken wasn’t the greatest...

Awful - never ever have I ever waited for food in a “fast” food restaurant for sooooo long. I’ve written my own obituary sitting here because I think I’m going to die of old age!!!! Seriously I’m not joking. Chased after a 40 minute wait...

Slow and poor service. Took over 30 minutes for food to get food. Ordered table service but had to collect. Stopped one if the workers to say we had been waiting 30 minutes. She said they were waiting for chicken. I said even so, its...

So there is a steady stream of Uber Eats drivers that take precedence over customers in the restaurant . I queued and was ignored for 45 minutes. I gave up and left. This needs sorting KFC

staff are horrible and rude, never have gravy in and was also told they have no food? do not go to this kfc

Ordered at 18:12 received order at 18:43. Why do delivery drivers take precedence over customers in the shop? 4 delivery drivers arrived after I have ordered, 1 after I had been waiting 20 minutes, everyone of them were served before me. Customers in front of...

Service here is terrible . Drive thru was closed for some reason so went inside . Only one machine to order was working . Really long queues . No one knew what they were doing . Can’t handle customers coming in so hand loads of...

Visited this food outlet today & the service I received with a gentleman with disabilities was disgraceful 28 mins waiting for order to be made as a senior member of staff sat watching eating her food, I complained to supervisor as I am the support...

Went to KFC this evening, we were informed they had run out of all sides other than mash, chips and coleslaw. Not greatly happy but we placed our order including the sauce included with our meal and continued. We paid £15 to then be told...

This KFC is the worst one I have ever been in. It is extremely badly managed. The staff have no direction and don't know what is going on or who ordered what. The fries were soggy and greasy. There is a feeling that you are...

Id definitely avoid this kfc. We were waiting well over 50 minutes for food. It came to a point where all the tables were full and not one had any food on it. There was plenty of chicken because the drive through was flowing. Still...

We always visit this branch of KFC after swimming at Doncaster Dome. The food is always great. On this particular visit my young son knocked his drink over causing a rather large mess. The staff were excellent and went above and beyond to help us...

There are good and bad KFC outlets but this is a good one. Quick service and tasty food. As a travelling engineer it is good to know where to get food anytime of day. Recommended.

Dined in and all the food orders unfortunately came out wrong. Not sure if understaffed but there was along wait for food, the chips were dry and tasted stale as if pre cooked and reheated. The chicken in everyone's meal was very dry and we...

Arrived at the drive-thru at approx. 21:30 on 30/08/20 and ordered a 12 piece boneless feast. I was informed that there wasn't enough chicken and would the 8 piece be ok? I said that's fine and also ordered a 6 piece bargain bucket. The order...

I waited 1/2 an hour after being told they needed to cook more chicken so it would be 10 mins? Absolutely terrible!

Had to wait at drive through with no apology, then had to wait for someone to actually come to the window, again no apology. Paid cash, then it became apparent that the till was very short of change, had to wait over 5 minutes until...

45 mins to get through drive in to be told no Gravy ready... park up ... refused and hey gravy found. Moronic staff with no service skills. Never Ever Again.....

Lots of empty tables but very few clean ones. Bins full, floor covered in debris. Worst KFC weve been in!

They’ve always got the order wrong at this kfc and then i have to drive back down to get the missing items, last time the chicken was pink inside which has put me off having another kfc again

I went here for lunch today. I ordered from the self-service machine and had to wait 20 minutes for my food. After 15 minutes my order number disappeared from the collection screen and when I asked a staff member why she was unsure what had happened and had to find my order to prepare it. Numerous people were stood waiting for their orders but not many orders seemed to be being given out.

Visited drive through and once again very slow - fast service NOT! Will not visit again!! Not even busy and still very slow - what happened to good service?

I’ve visited this kfc approximately 12 times and every time the service is ridiculously slow. It matters not what time we visit it’s always slow. Come on kfc sort it out!

Went for a drive through ordered 12 piece boneless banquet and 3 flamin wraps we were only car in deive through and kept us sat 15 minutes at window without any explanation...so parked up walked inside and the woman said oh its ready now ...rmmmm no thanks we will have a refund as your customer service stinks ...a mild jestured sorry off a "supervisor " who was more interested in well its ready now ...my wife said if its half price for the poor service and attitude if not we will go elsewhere....she refused so we had a refund ...Vote with your feet last time ever here be warned!! No option for 0 stars which it deserves!!!

I went through the drivethrough, and when I got home, part of the order was missing. Frustrating, but after that the staff were excellent. Great customer service over the phone, and when I called in a few days later and quoted the number given to me, we got the same meals again for free, with smiles. And both times it was delicious!

Went yesterday spent nearly £10 on two small meals. Had a mega box asked for a breast piece had got a soggy thigh. The chicken was greasy and inedible. The second meal was a street wise box and that was average too. The restaurant was dirty and will never return, waste of money.

Tried the drive through at lunchtime only 1 car in front of me so that I thought was good!!! How wrong could I have been went to the window to pick up food and had to wait for nearly 10 minutes no explanation we ordered 2 meals and 2 drinks. There was only 1 girl sorting out the food orders 1 guy wandering around doing nothing. Untidy floor with food debris not 1 staff member was dressed in kitchen type uniform in fact the only one half decent dressed was the girl who took the money. My son checked the order as we were driving out as there was a queue behind us and lo and behold it was wrong. All in all £16 worth of rubbish and hassle

Whenever I’m down shopping at Lakeside,I always make a beeline for KFC after my list is completed. Always friendly staff and VERY consistent fayre.

Visited the drive thru on my lunch break and had to sit queuing for half an hour. When I was finally given my food not only was there no apology for the wait, the lady serving me was also rude to me. I was given no napkin, salt or hand wipes and my food was cold. If you’re going to visit a KFC in Doncaster you’re best off going to the one at Wheatley Hall Road instead, because this one is abysmal!!

I’d gone to the drive through and I wanted to do three separate orders as I was with friends, the women at the monitor was very rude and blunt, when I had gone to the window to pay for for the first of three orders I put my card on the contactless machine and straight away the woman slammed the windows shut on me so hard they bounced back open and she walked off before even seeing if my payment had gone through and before taking my other two order payments, I had no choice but to drive to the next window, when I got there they gave me my food and told me that I had to drive back round to pay for my other two orders in which I had already queued for 25 minutes after explaining that the woman had slammed shut the manager came and seemed apologetic and took my friends cards and took the payment. Won’t be returning to this particular kfc as I’ve never received the customer service they should be giving!

not good, queue forever, slow service no napkins given had to go back, tables dirty bins full. it was saturday so maybe quieter on another day

my meal was very bad it was disgusting the staff was bad innit there was a homeless man upstairs called harvey who was trying to talk to me he wanted my shoes but i said no he tried touching me but i ran and smacked him and i karate chopped him in the head

Tonight, my husband went to the KFC at Lakeside in Doncaster. He bought a 6 piece variety bucket and when he returned home, there were no chips in the bag. Now, you might think, it’s just chips. But firstly, that’s 4 bags of chips that were missing... half of the meal, secondly, how difficult is it to remember the component that is in 99% of the meals on the menu? Thirdly, the KFC in question are very unreliable and we have had lots of meals with missing items and had some awful customer service to go along with it. And their answer? Come back and we’ll give you some. Oh, so my chicken can go cold? No thanks, I’ll enjoy just a few chicken pieces for £15 instead.

Fwent through drive through food was cold and had large hair in chicken when staff informed not interested would not recommend

Big mistake .called into this so called restaurant on Tue evening about 8.30 ..only 4 people in there and by the state of the floor it was becoming clear why ..we ordered our food which came after about 5 minutes..sat down to a very dirty table .no option as they were all the same !!!! .didn't even get a bite out of the chicken fillet burgers ..stone cold and so were the chips ..so off I went to take the cold food back were I was greeted by the same member of staff that served us ..so she sent for the manager..when I explained why I brought the food back she tried to tell me that it's cold in the restaurant and she had been trying to get the heating going LOL ..I said it's a pitty the ovens and fryer wernt turned on either ..a quick glance over into the kitchen area revealed all ..staff and there were alot dancing and having a great time !!! .manager didn't even no how to a refund properly let alone keep her staff under control..keep away unless you want stone cold food in a very dirty environment..

Ordered a Boneless Banquet for one and was rudely told there was no popcorn chicken so i asked what i could have instead and they said i could have an upgrade to large fries or another side. So i questioned if i could have a mini fillet instead as i don’t see an upgrade to large fries or another regular side a fair swap for my popcorn chicken. The lady was rude and gave me a firm no so i chose the beans as an extra side. When i pulled up to the next window the lady was rudely stood there slagging me off to her colleague and continued doing so even when i pulled up to pay. I was then told they had no beans so they’d put me a gravy in instead so i decided to refuse the meal and the lady with no apology said ‘ok’ and slammed the window shut. On top of this the krushem machine is “broken” as it always is late at night. Overall i am very disappointed and will not be returning.

One of the best KFCs part of the White Rose Yorkshire shopping Outlet. quick service and good food served hot

Have been in various KFC places but was disappointed with this one. Wasn’t as clean and staff wasn’t as helpful. Could have been because of school hols but that is not an excuse

Compared to the other KFC restruants in doncaster this one seems by far the slowest service. Maybe that this one has less customers i dont know but always expect a 10 min wait from order to service through the drive through and 5 mins at the counter

Very good service and value bucket between family worked out great value with some add ons. Highly recomended for quick food

The chicken was very greasy and the gravy was very watery not the best kfc I have been to recently so If I was you I would try the other kfc on Thorne road .Very disappointed

In and out as you do at KFC Service good and food good Easily parked Nice and clean inside and out the building

Great to pop in for a quick meal when I'm passing.I always sit in rather than takeout and I find the place to be well laid out and also very clean

Running on limited menu because having trouble with delivery again, not even a kids meal, no milk shakes, could not tower it up. Only 1 person seemed to be serving and 1 cooking.

So chicken is back on the menu but..............not all chicken............no cups other than coffee cups for drinks, no mayo unless on chicken. Need I go on?

Just been to the Kfc .... queued up for 30 minutes which is to be expected on a Friday night but to get served and to be told ... we've got no chicken .... I'm sorry what is the name of your place???!!! Thought it might be a joke but nope .... words fail me

The food wasn’t bad, but the service is absolute awful. The staff do not smile, the managers speak to the staff terribly. Not happy at all.

KFC is pretty much the same wherever you find them - but the herbs change slightly... had FKC from here several times on the road - passing through - etc and never been disappointed = always used the drive-thru. Fast and tasty

Service and food always great.Just one thing to moan about is that we had to clear our own table because someone before us could not be bothered to move their rubbish .Staff were very busy and when a member of staff realised they did apologise and came and cleaned the table.

A very nice clean and well run KFC restaurant.The staff are very polite and friendly.The food and service is always spot on.The best in Doncaster.

ok for a quick snack. Only thing i go weekly and they always get my order wrong . In the last 4 weeks only 1 order right. Either forget gravy or wings. grr annoying

I've been to this KFC a few times in the last few months. The food has always been fine and what you'd expect from a KFC, but the service at the drive through is truly shocking. Seriously. Everyone is friendly and courteous, and they apologise for your wait in a way that suggests they've just come to say it as standard, but the waiting at the drive through is just unacceptable. Even at quiet times, you can easily be in the queue for 20-30 mins. And once you're in the queue, you're in. No escape. Food it good, but if you're planning on having lunch, I'd set off at breakfast.

I waited in the drive through for over 25 minutes, when I finally got to the window to order I wasn't made aware of any issues. The order was put through and after another 10 minutes I asked what the delay was. The young girl abruptly said "no idea", no offer to find out!!

Sábado almuerzo pero el personal ocupado en la cima de ambos mantienen los pedidos de comida y mesas de limpieza. La comida es lo que esperas de KFC, pero en general fue una buena experiencia.

Im afraid to say this was one of the most filthy restaurants we have been in, the restaurant wasnt that busy when we arrived at lunchtimethe tables were filthy and not wiped down, I had to clean ours, highchairs were dirty, some of the food was over cooked and burnt, ALL bins to put ones waste were not just full but overflowing its was disgusting. This establishment is surrounded by other restaurants and if they dont up their game they will lose custom..fast.

Mientras que en el que se acogió con beneplácito a través de un miembro del personal que era francamente desagradable. No había comunicación en el equipo y nos dieron el orden equivocado, no especialmente que quieran tratar con el personal nuevo que la izquierda no corregir la orden y en general decepcionados con nuestro viaje

decided on a takeaway meal and went for this place.we hod our usual bargain box thing with an extra sweetcorn each - very sweet and yummy. Not disappointed at all - fast service hot food served in a jiffy.

We called for a drive thorough lunchtime meal to be fair they were very busy But that is no excuse for meal My colleague had a 2 piece meat meal the drumsticks were just that wit more coating than meat I can only presume to make it look biggerMy tower burger zinger was not a tower and was only 5 inchs diameter I thought it was a childs portion Extreamly overpriced Very poor value for money Explaind this to customer services (they were very concerned) and said they would look into it Still waiting for their answer

I've usually not had problems but i got a bad day apparently. I'd been to a different KFC before hand however they had no gravy (1st world problems) so drove to this one in stead. It was about 8pm, so not usually a busy time but the queue inside was long so i chose the drive thru. I was sat here for 20minutes before getting served. I was at the intercom saying "Hello? Anyone there?" and even peeped the horn. No one said anything so drove round to the window thinking it may have been not working. The car behind me did the same. When i got to the window the young woman asked if i had ordered a 2 piece meal, i informed her that no one was talking on the intercom and that i had been sat there for 20minutes waiting. This seemed to confuse her as all i got in return was a blank expression and another member of staff asking what was wrong. She didn't apologies but did put my order through and 15minutes later i received my food. This restaurant had no gravy either?!

Called for food on a Saturday dinnertime at 11.45, took 33 mins to get food after queuing up twice inside as this is the new system...The manager is doing all the work and not delegating.I will not be returning.

Excellent food . Freshly served. Staff are friendly and polite. Quicker to go in sometimes than drive through.Well recommend.

with a early start at work and being very busy, needed something fast and filling as its going to be a long day, my son was near the doncaster outlet when a call from me son with (dad whats for dinner) after 3 choices K F C .IT IS ....and i must say bargain bucket was spot on we demolished it all gravy and all , all cooked perfectly and no chips like nails , it had been a long time since we had i kfc, will not leave it that long again ,happy

Haven't been to a KFC for a couple of years. Will bring our little grandsons next time, healthy nutritious and good value

Lovely and clean on entry. Staff polite and friendly. Order served within 2 minutes of ordering. Delicious food. Will return

Called here Friday 6pm to the drive thru only to have to wait approximately 25 minutes since refurbishment everything has gone down the pan service is poor always get order wrong and it's a joke to call it fast food if I could rank it 0 I would won't be back here anytime soon prices get bigger and the portions get smaller and if the gravy gets watered down anymore it would literally be water shocking kfc

Spent all that money refurbing building only to walk into the dirtiest kfc I have ever been in. What makes it worse is 4 staff behind counter doing nothing but chatting. They wander why other food chains are more popular.

If I could give it zero, I would! Every time I visit this store, I'm either waiting 40 minutes to be served or they've "sold out of chicken". At 13:30pm, I find this to be ridiculous! Rude staff who look like they really don't want to be there. And since the refurb last month, they all just seem to be more lazy, they care less and they just don't want to be there! Honestly, save your time, go elsewhere.