KFC in County Durham

I got told 20 mins when ordered, 40+ mins later... it arrives, partially cold and soggy with an item missing.

Better drive-through service than burger king or maccies.

only 1 burger and 2 were ordered

Food quality was poor and chips were stone cold

ordered a bottle of coke to come with my order. I didn't receive it

Driver LOVELY 10 STARS, food lovely wish someone would invent something so fries would come fresh. Not stores fault as everything else was freshly cooked so 5 *. Also KFC NEED TO LOOF INTO PRICES CHARGED FOR FRIES NO MORE THAN 20 FRIES NOT GOOD FOR PRICE. BUT FOOD WAS REALLY SPOT ON TONIGHT THANK YOU

did not deliver all items that were ordered. missing two items from the order. only delivered 3. it's not hard to read the ticket. even the ticket on the bag stated what was on the order and they couldn't get it right!!

Wrong order paid more for tower box meal and got the same meal as a other oder

I’ll be honest it was very poopy lol

Vegan burger, coleslaw and sauces missing from order, wrong drink sent when tried to contact the restaurant was ignored and then hung up on

£20 quid for to large chicken pop corn over a hour late joke

Absolutely freezing,all went in the bin.Arrived on a pushbike,might as well have walked.

Not delivered at all but states delivered !!!

Didnt turn up at all TWICE today....orders state delivered and recieved NOTHING....disgustine service and want a FULL refund

Well where do I start, i placed an order at the machine as a take away order to pay cash at the till. As soon as I got to the till I thought then this wasn't going to be great as there was no smile or greeting and also my daughter placed a separate order. So we stood around waiting for the order and then an order was placed on the counter and a number was then shouted out which didn't correspond to my order so 5 mins went by and this girl came back to then shout my order number. I walk towards the counter expecting a bag to be passed to me as my order was a takeaway but I was been given the food on a tray which had been sat there for nearly 10 mins. I said to the girl that my order was a takeaway and that not to bag that up as it had been there, it will be cold, but she still tried to bag it which i told them that I wanted a fresh order with that the two girls behind the counter started to stare at myself and my daughter and was muttering about us which made us feel very uncomfortable. This is not the first time I've had bad experiences with this shop and I will definitely not be going back to it. I don't know how its still trading with that type of staff running the place so please be aware of this when ordering food here. One of the biggest problems in most food places now is delivery. It feels as though its more important than real life customers 😀

No free popcorn chicken as advertised

Didn’t follow instructions so my son couldn’t eat his food

Alas, this branch has gone down hill significantly since my last visit. KFC 11 herbs and spices was 90% flour with little taste, sauce was missing from the order and struggled to find a table that had been cleaned recently! Had to ask for a paper towel as none of the dispenser had any in as they were 'running short'. The rap music that was blaring was definitely for the staffs benefit rather than the customers - in the whole, a very expensive and underwhelming experience at best!

Also missed drinks off the order not the delivery driver's fault.

The time keeps changing so it’s hard to say if it’s on time or late. There were no fries in the order so all I have is a chicken burger to eat

Chips terrible, cold soggy and mushed. Couldn’t eat them. Gravy nearly half empty, chicken tasted ok but not very warm

Was served by a lady who was very well mannered and polite, food was quickly prepared and hot and tasty. Excellent service!

sent the wrong chicken bucket 🤦‍♀️

Service was good and food was piping hot ! Except, no mash and no gravy

Super unpalatable, the fried chicken has a strong smell

Item missing and 45 minutes late

The wrong order was delivered a meal for one instead of a meal for 3 ! almost 10 minutes late and my child and family were hungry and the driver said it was nothing to do with him and he couldn’t help . No resolve offered , left with a my young hungry child !

didn't get a side or dip with my box meal

Order was completely wrong!! Shocking service

I got beans instead of gravy but also we wanted and ordered coleslaw but never received.

spent just under £50, a 1.5 litre of pop and large popcorn chicken was missing from the order, still waiting on a part-refund.

this food didn't get delivered ro the right adress

No sauce or gracy with either meal!

Food was cold my dip didn’t come when I asked don’t think I’ll be ordering from here aff he again

They got my address wrong so I never got my delivery

Forgot bits of our order, didn't even bother to answer the phone when I rang to ask about the issue.

This KFC REALLY struggles with giving you what you pay for. You will regularly find that if you order and pay for extra's, you won't them. Sometime's you won't get reular parts of meals...for some reason. How hard is to follow and check a receipt?

as the delivery was carried out on a bicycle food was extremely cold so I heated up in the microwave

This will be the last time I purchase anything from KFC st Helen’s again. Every piece of chicken was overcooked and burnt, struggled to find any meat on anything and chips were freezing cold . Only thing I enjoyed was my can of pop . Never again . What a waste of £15

Significant amount of food was missing from the order

I got the wrong drink, but otherwise it's ok

gravy missing and chips from chicken ordered.

Don't order from here. Ordered gravy, not delivered. Ordered chips, cold. Requested 6 legs, no legs delivered. Order late.

Order not delivered please re credit my account

the food is lukewarm warm not hot we are disappointed

not brought the wrap meal with supercharger sauce

order came and hour late and it was completely the wrong order.

Food was nice but several items missing

bag wasn't sealed food looked half eaten and like it had been rummaged through took photos and just went to bed extremely disappointed and annoyed

Food was cold, burgers were thrown together with mayo all over the place. Items missing out of the meals and pop corn chicken missing. It really isn’t hard to put an order together, just read the screen, pick and pack.

No dips with the dipping boneless feast

Still not being delivered. Courier not ringing. This is a terrible service. Please refund again

1× Large Popcorn Chicken was not delivered and it yet a second time this happened to me I am so so disappointed

Never arrived, delivered to another address and marked as delivered to ours, over £40 order and I am wondering how they are able to put in the code specific to me, appauling service from KFC as they wont answer their phone either

Food came cold and swimming in grease Wouldn’t feed it to my dog

Cold food not delivered in a hot bag, poor quality, tiny chicken pieces… £40+ didn’t leave 2 pensioners & teenager feeling filled!

food was meant to come at 21.05 or 21.20 but it did not come untill 21.40. the food was cold when it got here.

You don't expect too much from KFC, greasy but tasty. The St Helens branch seems to disappoint even with low expectations. The chicken is usually just about cooked, to a rubbery consistency, and the breadcrumbs are soft and chewy. Save yourself the grief and use the Widnes KFC; it is much better.

Had someone else’s order, Jamie H. Wrong order, details, everything. Spent over £40 and have heard nothing since I reported yesterday evening. I’ll be posting all over their socials in the morning

Always missing items when order from KFC

Never ordering from here again give me all the wrong stuff

Never arrived despite saying delivered

my daughters full meal was missing and it happened a couple of nights ago from maccies too

Not to bad i suppose. All my order arrived apart from the free popcorn chicken you get when you spend a certain amount. A few times that has happened now.

Cold food, missing items, an hour and a half wait. Never again

almost one and half hour to wait for our delivery ,then when the courier got here we was asked if we had cancelled

missing items.. tried ring loads but no one will answer!

Perfect timing. Still nice and warm.

Missing popcorn chicken MISSING

Food was cold, missing items and delivery driver arrived but sat in his car for almost 10 minutes until I caught his attention. Bad experience and food anticipated receiving not received.

My gravy is as thin as water and both burgers are covered in mayo and lettuce which i specifically asked for plain this is really poor service and quality

Chicken dry burger was dry and cold never again. Far to expensive

Food missing from order phoned them no answer one off the burgers was cold

absolutely disgusted that you didn't send half of the order. no chicken or drink. disgrace

food contents had spilled everywhere and missing saladnon burger

Delivered on time and a nice selection of chicken in the bargain bucket.

The order has not been delivered

Parts of order missing this isn’t the first time spent a lot of money no fries dips or pop

Unfortunately our sides have not come with our meal. 1x gravy 1x rice this has disappointed us greatly.

Second time ordering KFC and same error as first time no dips or drinks delivered with meal

Every thing Ok apart from 1 can of pepsi missing. Still, thats pretty good for this place.

Shocking ordered zinger burger meal just chicken burger sandwich n a bun

Would have been better if i recieved all of my order

food was cold missing salad of burger and mayo missing hot wings side order aswell as my box meal

didn't get all my items and didn't get a refund absolute joke

We was very happy with the order and how quickl It turned up. It was very delicious. Thank you very much. I will definitely recommend that KFC in st helens to my friends.

awful! got the wrong burger, asked for a fillet burger and got a zinger burger, which is too hot to eat. forgot to extra orders. obviously quality checks don't exist and people can't read in this place!!! half it went in the bin!

Never even got the order and can’t speak to someone still trying with JustEat £54. Driver delivered someone else’s order so we handed it back and were told nothing he can do and drove off

My order didn’t turn up. Lost my £10 free voucher and no food!

I ordered the Zinger Burger deal. The kids didn't eat it. It was to come with 2 wings, but gravy was added instead. No explanation was given. They then requested the boneless banquet, which I got. 9.99 each, and they barely enjoyed it. Chips and sides were also left. The chicken wasn't very good. Didn't taste right. It's been a long time since I was here. I may try again some other time. On the other hand, the staff were quite efficient turning out orders.

Driver was super friendly and helpful

My food never arrived and when I tried to contact the restaurant nobody was answering the phone.

How hard is it to get ye order right if now 1 is waiting to be sieved in drive through this is getting worse day by day so my burger buns were like they was o.o.d chicken fillets were cold and missing 2lots of chips 2 lots of spicy chicken wings and drinks r flat as a door nail thought mc Donald's on link way was bad but this kfc is a joke and wen you ask for manager they laugh and say no manager is in to assist dnt no how many times av been and had problems

yet again missing half the order. would it be that difficult to call and offer the option to cancel?

Worst place to order food the bun was dry sort of stale they just toasted it and put 4 pieces of salads with a very small quantity of mayo with a cold piece of chicken this is for them a zinger burger. Four pieces of cold chicken strips no dips.

once again bbq sauce missing this let's you down

I ordered click and collect. Order was short and I only noticed this when I got home. Staff was very rude when I rang them to inform them

My ordered not arrived but saying delivered, how can this be when you have to give a code in.

Missing sauces and missing drink

The food turned up on time and hot, the only down side was it was a share bucket but with only drum sticks which was disappointing