KFC in County Durham

You don't expect too much from KFC, greasy but tasty. The St Helens branch seems to disappoint even with low expectations. The chicken is usually just about cooked, to a rubbery consistency, and the breadcrumbs are soft and chewy. Save yourself the grief and use the Widnes KFC; it is much better.

My gravy is as thin as water and both burgers are covered in mayo and lettuce which i specifically asked for plain this is really poor service and quality

Food was cold, missing items and delivery driver arrived but sat in his car for almost 10 minutes until I caught his attention. Bad experience and food anticipated receiving not received.

Missing popcorn chicken MISSING

Chicken dry burger was dry and cold never again. Far to expensive

Food missing from order phoned them no answer one off the burgers was cold

absolutely disgusted that you didn't send half of the order. no chicken or drink. disgrace

Delivered on time and a nice selection of chicken in the bargain bucket.

food contents had spilled everywhere and missing saladnon burger

The order has not been delivered

Second time ordering KFC and same error as first time no dips or drinks delivered with meal

Unfortunately our sides have not come with our meal. 1x gravy 1x rice this has disappointed us greatly.

Parts of order missing this isn’t the first time spent a lot of money no fries dips or pop

Every thing Ok apart from 1 can of pepsi missing. Still, thats pretty good for this place.

Shocking ordered zinger burger meal just chicken burger sandwich n a bun

Would have been better if i recieved all of my order

food was cold missing salad of burger and mayo missing hot wings side order aswell as my box meal

didn't get all my items and didn't get a refund absolute joke

Never even got the order and can’t speak to someone still trying with JustEat £54. Driver delivered someone else’s order so we handed it back and were told nothing he can do and drove off

My order didn’t turn up. Lost my £10 free voucher and no food!

awful! got the wrong burger, asked for a fillet burger and got a zinger burger, which is too hot to eat. forgot to extra orders. obviously quality checks don't exist and people can't read in this place!!! half it went in the bin!

We was very happy with the order and how quickl It turned up. It was very delicious. Thank you very much. I will definitely recommend that KFC in st helens to my friends.

I ordered the Zinger Burger deal. The kids didn't eat it. It was to come with 2 wings, but gravy was added instead. No explanation was given. They then requested the boneless banquet, which I got. 9.99 each, and they barely enjoyed it. Chips and sides were also left. The chicken wasn't very good. Didn't taste right. It's been a long time since I was here. I may try again some other time. On the other hand, the staff were quite efficient turning out orders.

Driver was super friendly and helpful

My food never arrived and when I tried to contact the restaurant nobody was answering the phone.

How hard is it to get ye order right if now 1 is waiting to be sieved in drive through this is getting worse day by day so my burger buns were like they was o.o.d chicken fillets were cold and missing 2lots of chips 2 lots of spicy chicken wings and drinks r flat as a door nail thought mc Donald's on link way was bad but this kfc is a joke and wen you ask for manager they laugh and say no manager is in to assist dnt no how many times av been and had problems

yet again missing half the order. would it be that difficult to call and offer the option to cancel?

Worst place to order food the bun was dry sort of stale they just toasted it and put 4 pieces of salads with a very small quantity of mayo with a cold piece of chicken this is for them a zinger burger. Four pieces of cold chicken strips no dips.

I ordered click and collect. Order was short and I only noticed this when I got home. Staff was very rude when I rang them to inform them

once again bbq sauce missing this let's you down

My ordered not arrived but saying delivered, how can this be when you have to give a code in.

Missing sauces and missing drink

The food turned up on time and hot, the only down side was it was a share bucket but with only drum sticks which was disappointing

Food was cold, wrap was just 1 piece of chicken with some bbq sauce, missing the salad and coleslaw, burgers had no salad and the tiniest drop of sauce on

If i would like to eat cold food i would order ice-cream

The food was cold and we ordered Pepsi max and tango was in the bag which our son can not drink as he is allergic

burger had far to much mayonnaise and tomato ketchup, so I re made the burger and scraped the excess off

food wasnt provided , want a refund

As I find a regular problem at KFC . if you don’t have the gravy available, they just don’t put it in whether you’ve paid for it or not or subsidise it with another item. It’s always the gravy.

chicken popcorn was missing from delivery

Chips came cold and soggy and half of my order was missing

last few orders haven't been right. Decided not to complain again because the order was almost right this time, beside the gravy only being 2 tenghts full. seriously, how can they get that wrong. I don't think they have a QC checking over orders or I'm unlucky and the past few times, they haven't quality assured my order. Almost right this time, so I suppose they're getting there. Delivery - this on time and faultless. Advice - don't get takeaway and go in and check order yourself.

It's got better over the past 6 months. We actually stopped coming here for over a year as the quality and availability had gone downhill consistently. Props to them though, our last 3 visits, the food has been good, no long waits like you get at the Maccies drive through and everything available. My only critique would be the chips go soggy quickly and the fizzy drinks are poor quality (similar to Burger King) It is starting to encroach on eating out costs though now, a bit more expensive than it should be, which does mean we use it far less than we would.

Arrived cold delivered to wrong adress

Never arrived, didnt recieve my order at all after being told it was delivered!!! Wont be using the service again, knew i should have gone and got it myself. Know for next time!

2nd time ordering as the first one didn’t arrive due to a lack of delivery drivers. I only ordered again because I got a £5 voucher, but I don’t think I’ll be going back. The delivery was fine this time, on time and polite. The food however was awful; I got a 3piece meal and the chips were soggy and dry, the chicken overcooked and far too crunchy, it was also tasteless except for the massive amount of saltiness. I could literally taste the salt half an hour afterwards. Not great very expensive

First time they not forgot nothing was really nice thank u

Ordered a couple of items but ordered 2 fillet burger & 2 signature fries offer and only received the fillet burgers no fries.

Delivery lady was lovely, took the last 4 digits of my phone number as a code for delivery on the door .. The food was pretty good but unfortunately it was a bit cold or else would have given 5 stars.

Placed order at 18:53 and it was delivered at 21:51. I had basically given up on the order and cooked something else.

Decent food. I don't like the signage driving up to drive through

Walked into an empty restaurant to sort of greeted by two young girls cleaning. When I told them what I wanted they immediately asked me to use the drive through. After trying to speak to the machine and not understanding thing the girl was saying we got our cold food which had the wrong chicken pieces ordered.

The food was OK. Delivery person got lost again. Please can we have notes for delivery person back

far to much mayonnaise and tomato ketchup on the burger, scraped most of it off

Everything was stone cold & the smallest piece of chicken I've seen.

RATS ! Twice I’ve seen rats around the building in and around the driveway with trash and litter too. It feels very unhygienic and frankly I lost my appetite too. I love KFC but it’s shame the quality of cleanliness maintained.

Not everything was delivered. Missing two drinks and fries

They dont serve the vegetarian burger Edit 01-01-25, they now serve the vegetarian burger

chicken was cold and over cooked,chips were cold as well and no bottle of Pepsi with order just x1 can of Tango

the food is well and the delivery driver was nice thank you happy new year

not happy at all missing items didnt get burger so husband went without his tea not happy at all

One popcorn chicken missing and no dips sent

hot food, driver pleasant, great doing business

My food was cold and wrong I have complained and not heard anything back

Great and still hot. Thanks :)

food was cold and didn't arrive when said when selected kfc, wouldn't have ordered if I knew an hour wait

Food was cold. My partner had ordered the food but had to leave before delivery. We didn't have the code to show the delivery person. They wouldn't hand it over even though we knew exactly what was in the bad,

Fast service and hot food! Will return

Chicken over cooked and dry chips soggy and Luke warm gravy nice but could have been thicker

I won't be going back, this is not KFC.

This store should close, the worst KFC I’ve come across. Cold, overcooked looks like warm ups, missing items, unfriendly staff, overall crap, save your money

Did not get the 2 sauces I ordered

ordered a 10 piece wicked variety bucket, received a few cold chicken strips, wings and a couple of cold chips. awful

Total wrong order and you haven’t come back to me yet on my refund

Food was freezing cold, didn’t even seem cooked. Drink missing.

the bag was open when I received it

Not enough seasonings chips where soggy

Nice food, missing the promised free popcorn with an order over £21… Disappointing as we’d have ordered some for our son if we knew it wasn’t coming!

KFC is getting so expensive these days, it's insane. Still, it hit the spot.

Full refund we tried to refuse food and told we couldn’t do that

Food not fresh , bun to burger was rock solid chicken freezing and chips cold . Waste of money !&!!!!!!!!!

No popcorn chicken with my meal

Didn’t send drinks or sauces that was asked for

didn't get my drink with my meal

Completely wrong order delivered Have had to take the matter further with just eat. No answer on the phone from KFC

Did not receive passed no code to the driver

The vegan burger was pretty much inedible as it was cold and more than half of it was completely solid.

Diabolical service. I placed an order costing £44.92 and received a totally wrong order costing £26.67. I can only assume the staff at KFC have a very low IQ and find it hard to send out a correct order to the correct address .

received the completely wrong order. that me nor my daughter liked.

there was sides missing from the order the chips were soggy and cold the chicken was overcooked wont order from here again

Taking into account this is fast food and not fine dining, this KFC is shocking. Kids running in calling the staff names, the dining area was dirty, the toilets were disgusting and nobody seemed to care. The food came out quickly, that's why I put 2 stars for service. The chicken breast on my sons burger could have been used as a weapon in self defence, it must have been cooked house before being served. My burger was thrown into the box and looked as though it had been shook about for good measure. The chips with the special herb coating looked like they had only had a brief introduction to the herbs, no taste, disgusting. I approached the counter to ask the staff to resolve some of these issues and was just ignored. I would 100% never go to this KFC ever again, stay away!

Food still hot and tasty. Thanks :)

items missing as per usual with kfc,always the worst of the fast food chain

there was a 6.99 burger missing from my order

food was cold chicken was rubbery and the breading was soggy

Loved it, polite & friendly staff, Thankyou!

cold the chicken is hard the burger tastes nasty & I ordered a chilli sauce but didn't recieve it

Fries portion was tiny, and the Korean bites weren't very nice (didn't eat them as a result) but the chicken itself was nice and a hadn't gone cold en route.

Food took over an hour to arrive, chips cold, chicken barely warm. Incorrect items delivered. Rice filled less than a third of the pot, appalling.

after 3 and half hours it still hasn't delivered and yet it has been put down as delivered, restaurant wouldn't answer the phone so that I could get an update or cancel.