KFC in Sheffield

Ate here yesterday. Place needs shutting down. Restaurant filthy staff stood around like not my job. Fillet tower was more like make your own here's the ingredients in a box. Worse thing is it was not even busy disgusting place do not go

Very rude staff deffo my last day going that place never will I go there again

Absolutely rude staff. So so rude. The black African lady that called out my number literally eyed me from top to bottom when I came to pick up my food. I sat in the store and observed her say "thank you" and "enjoy your meal" to other white customers but she didn't say it to me, and since I'm black and I noticed better treatment to white customers, I felt like she was being racist Please train your staff to be more welcoming to customers! I dined at 18:30 ish on 11/12/24

Had the misfortune to visit here for work purposes. Absolutely gobsmacked that the only vegetarian option was a veggie salad box. It was disgusting, as expected, made worse by the fact I do not like corn on the cob or sweetcorn. Some lettuce leaves, chopped tomatoes, sweetcorn, rice and 4 kidney beans made up the box! Literally thought I'd gone back to the 20th century. The other members of my party, who were meat eaters, were not particularly impressed with their offerings either and a comment was made stating it had really gone hill.

Clean and warm very good service

Used to have the nicest juiciest chicken before they refurbished. Now, the chicken is gross, the soda is watered down, gravy is gross. My dad had the two pieces meal, and the chicken was just mainly bones. Won't be back. It's proper filthy because of the romas, gangsters all throwing thier litter everywhere. Nice to know my taxes pay for you to sit in KFC having a good old knees up and being disrespectful to our city by throwing your rubbish everywhere. Don't feel safe in here or hygienic.

(they don’t do mayo no more so u got to pay for their other sauces) foods normal kfc the staff and service terrible just absolutely rude gives dirty looks also what’s with it with the toilets always being locked

Zinger burger was lovely, chips soggy. Portions atrocious for the price I paid. Chip portion I don't know how this is acceptable, I will not buy kfc until I know there has been an acceptable improvement. Stu

So badddddd When i go to sit the. The floor what full by Leftover food and some scrap money on the floor I hope you can take more care for KFS city center and thank you 🥱

Serves refried food most of the time chicken absorbed a lot of oil by refrying. I have tried other KFC around west yorkshire but while i was eating in here it wasn’t felt like am eating KFC.

SELLS GREASY CHICKEN BONES. DOES NOT SELL CHICKEN.

The whole restaurant was dirty, food all over the floor, half eaten chicken bones left on the floor round the tables. Tables weren’t clean at all. The staff were rude and not friendly in the slightest - was rudely questioned if I’d be picking up rubbish that wasn’t mine. Very disappointing.

Fried Chicken was so dry, fries were soggy, it was my first time trying buffalo sauce, probably the last time now. And the rice felt like as if somebody accidentally spilled some spice over them. And what was that gravy? KFC United Kingdom, sorry but I am truly disappointed

What's wrong with your staff members??!! It's like we are forcing them to work.

Staff was horrible!! Acted like they didn't want us there. Completely non cooperative and rude.

Menu VERY complicated and confusing. Just looked at the online menu five days later and I can't see anything costing the £10.49 I paid, or anything resembling what I had!

Food cold staff can't understand a word you say

Food was served quickly but the restaurant was quite dirty. More staff needed.

Not much seating, and it's all automated. Food is usual KFC standard, not bad.

Great food, lovely ladies serving.

The worse KFC ever i went in my life. Bad manager and poor service

Testy food, well behaved people. Clean environment. Kindness.

Delicious food, lovely people, kindness, clean environment, well behaved staff who have been there for me.

good food and good wait times a little bit small though

Staff are rude and it’s always very messy.

Food came without top of burger bun but quickly rectified. Toilets not usable- one blocked one with no lock

I love kfc so much! I love everything about the location and I love watching chickens dance here

Not clean, food all over the floor, one staff member just brushed the crumbs off the table with her hand, and didn't use a cloth or use cleaning spray. And went straight back behind the counter and started serving without washing her hands. I wouldn't recommend going there.

sorry to say that the food was very bad. The chips and chicken was cold and it was not served in a proper manner.

Poor customer service and long wait

Downhill😮‍💨😮‍💨😮‍💨 Past few times I've been to get a Zinger the burger has been inedible seasoning slid off and the burger was a congealed mish mash had to spit out anything as it tasted wrong has always been hit or miss but a great decline in quality past few months, wings also tasted 12 hours old dry and looked crusty but were somewhat edible, next time I'm off to Subway or Wendy's 💀💀💀

Bought a 3 piece meal and was very disappointed with it. Chicken pieces were incredible tiny (it can be easily mistaken for partridge), dry and cold. Chips soggy. Unfortunately I cannot recommend this place. BTW, I hate giving bad reviews

I did order maybe 20 mins ago for collection but the lady who was theire for receiving order ,her behaviour was very rough and talking very loudly like shouting dog ,really disappointed me 😡😡😡will never go theire next time !!

If I had to say one word it would be amazing. This is the fastest service I ever have have in my entire life. The food was spot on the best KFC food in my entire life. It is also right next to the hotel I stayed in. This is what we call fast food not slow food 😂😂😂

Our server Hannah was amazingly helpful and polite I’m a regular here and she always puts a smile on my face x.

Amazing service from Hannah . Enjoyed my experience and will be coming back

i ordered my food before my friend and she recieved hers first, we then approached the staff asking where my food was 20 mins later and they turned around and said they were closing. many people ordered after me and recieved their food i was appalled at this behaviour and they proceeded to just stare at me with a blank face. shocking behaviour would never return ever. apparently they ran out of chicken too. my friend also got extremely poorly from their chicken and hasn’t moved out of bed all day. disgraceful

Fresh food and delicious and also i like the new look

Don't like the new layout, there are less seats

Good and quick service I recommend to everyone

My son informs me the food was good. It's just smells like burnt oil to me tbh.

Make sure to check your order, they forgot my burger and I didn’t realise until I got home. Tried to call them and they didn’t pick up

Waited over half an hour for my food. When I asked about it, they had never called out my number although the order had been ready for collection for a while! They also owe me a drink as they failed to add it into the bag. I should have checked though! Very unhappy with the service. The staff were ignoring customers who were asking them where their orders were! Even a delivery driver was being ignored into the bargain! Shocking experience!😡.

Hilal KFC branch, ambience is Ok

Chicken and fries. Quiet time. Staff leaning and waiting.......

Kfc food quality lowest then ever. The place is unkempt at the moment.

My only issue is that the staff are kind of rude. They just hand you the food no smile or conversation. I understand it isn't the happiest of jobs (I've been there), but when I say 'Thank you' a quick smile or 'You're welcome' goes a long way instead of just blanking me.

This is the worst run down kfc imagine in this Covid season their toilets and water is never working how can they continue to trade without working toilets and running water in this Covid season. Is it because many blacks live in Sheffield is this why it’s allowed : how does a big establishment like kfc be open to the public without running water or working toilets

Very slow, careless staff, very crowed always sweaty and dirty tables etc. On in business because of its location....

Great location in the city centre

10 minutes for a wrap seems excessive

If i could give 0 stars i would and the teriyaki burger is so expensive and tiny i will never go kfc ever again and this is the worst place to go to ever and if you want to lose money come kfc

Disappoitment in the kfc chain. Staff is rude, service is slow and never get my order correct.

الخدمة سيئة الاكل كان كتير مالح المكان غير جيد

Loved the food and the service was fast.

Most rubbish KFC chicken with high salt content and horrendous customer service. Never go to this KFC branch avoid itb

Can't go wrong with KFC chicken. Decent food for a fast food restaurant.

It's not my favourite KFC location but I guess they are working with what they have. Not enough self checkouts. Food: 4 Service: 4 Atmosphere: 3

Took forever to prepare the order

Not the best KFC, service varied from sour faced to happy which was interesting. Food was fine.

I ordered 10 minute’s in advance to be sure I’d get it when i arrive, upon arrival I’m still waiting another 10 minutes.

Always great service, food served fast even in peak hours

Went for food at 11.28 today , she passed me 3 pieces of what can only be described as 3 extremely small budgie pieces, cold chips,,,, to top it all off the woman serving the food,came from behind counter cleaning with mop, wiping table's and just flicking food onto chairs whare the food was left for ppl to sit on, using brush ,tending to bins to only go back behind counter serving, NOT ONCE WASHING HER HANDS , surely this is wrong and needs sorting what a waste of 8.48 discussed at this ,THANKS BUT NO THANKS 🤑😡

Food ok not great portions. Looks dirty inside and unappealing.

Very poor customer service, asked the domestic staff for the toilet and she answered rudely, when staff fi ally responded I was asked to get toilet keys from the waitron 🙄. The toilet was dirty and had an obnoxious smell, i couldn't dare to use it. Very poor service, I would rate the meal a 6/10.

There is always water leaking from the roof at the counter towards the right hand side nearing the kitchen.

I just visit Sheffield for my first time .. is the second KFC .. where the staff was so unprofessional and without a passion for work .. rude .. don't even smile or trying do costumer service.. just like this .. what do you want .. is not the way we treat costumers .. where is the KFC area manager .. what he's doing ? Food is wasant that bad But I left without eating in .. just took my food out side . Clean But atmosphere is was bad .

Great food tasty chicken gravy to die for and friendly welcoming staff happy to greet u

It has rice box so it's perfect for me. However, the place is just very hot, wondering whether they turn on the AC or not but there are many customers inside. The other day I came at 8 PM but the have cleaned all the floors so I wasn't allowed to eat inside as they're going to close in 1 hour. 1 hour is quiet long time to prepare the closing, they can tell me to dine in but no rubbish would be fine but this guy told me directly I can't dine in and I have to take away while I was starving.

Chicken was nice but a little over done.

Typical kfc food but its getting expensive. 3 strips the tiniest popcorn chicken youve ever seen 17 fries and a small tub of gravy with a small drink and say goodbye to £10..

Don't go at school kicking out time

Clean, tidy, fast food chicken joint. Only went in as a friend wanted KFC. For me, a soulless, dreary experience.

Ordered the wings here and got sick the next day! Unhygienic place and felt like there was cross contamination that caused me a otherwise a good weekend!

Best place to get fried chicken

The female staff member that served me was not good at her job told me did not do hot drinks even though there was a coffee machine behind her that was working

poor service, very slow, not enough staff i am waiting too much

Well done for what you lot do thanks

Quick service and neat atmosphere.

Thank you Hannah for your great help today! That's like KFC long time ago with an excellent service.

Food took ages and wasn’t even that good, took so long the food was cold. Waited 26 minutes for a simple meal that should’ve took 5 and paid extortionate prices. There was 1 woman working in the front by herself and about 10 people in the back meaning there was a queue out the door of people waiting to be served. Ridiculous

Friendly staff but service is quite slow

Not has good it used to be very slow service food tastes different no atmosphere

So rude steff and the food is cold without any susce.

Cashier was too good & kind , her name is Sonia , she help me to find out what kind food actually I wanted.

I have been here twice now. The food was ok, although I got an OK service, a few other customers weren't that lucky. Food is OK as well but it does get busy here.

Made an order through Deliveroo, order the 10 wicked bucket and only 6 chicken came and it was for my childrens lunch, imagine the explanation I had to give for incomplete chicken. You guy should do better and this is not the first time.

Had the misfortune to visit this back street chicken hut earlier. Lad swimming for British Universities title and in between fancied two breasts and a bottle of water. Got served 1 x over cooked breast with cold chips ??? No one mentioned chips !!!!! Snatched bag back then got a manager then then another Manager... Avoid this place at all costs....God help the Students if this is the tripe they get that I was served.... Im also posting this on other sites.....I frankly wouldnt serve what i got earlier to my Labrador and trust me, he would eat a tissue with smell of chicken on it..... I was absolutely furious and had to go back to Pool without a snack I looked forward to

The food quality and taste was below average

It's located in the city centre and easy to access there.The food is fine and the atmosphere is very rushed and busy.

Very bad food..not hot. Not crispy. seems like old.. last time not accepting card.. one lady staff approach was bad.. loss of money.. never like to go again.. since I lost money

Worst experience..... They uses worst oil to fry chicken & moreover they uses same oil over & over again.... Had 10pcs chicken wings..... Most pathetic wings i ever had. To oily, every bit have lots of oil. I thought i paid for oil not for chicken. Never going to visit any KCF in the UK.

What a joke. With cental heating switched off It's like 13 degrees inside.

Unclean, slow service, pretty low quality food as well. KFC has been on a slow decline for a few years now and this store epitomises that

The service staff are very rude and hate working here tbh they treat people with hatred.

This is probably one of the worst KFC’s i’ve been to. The heating wasn’t working, so it was freezing and as cold as outside (0°c) - the food got cold straightaway, as a result. Also, when I was sat down, I asked if there was a toilet. One lady working said ‘yes, it’s just around the corner’. So I went over there and waited for 5 minutes, assuming someone was inside. I realised it was just locked, so I went to the tills and asked if they could open it. The *SAME* lady said, ‘sorry, it’s out of order’. Like, she could have told me that in the first place??? (And save me the need to rush over to a random Ibis hotel to ask to use their toilet instead) The girl on the tills was lovely though and she upgraded my meal to a large when I requested it - so she’s the reason I didn’t give a one star.

Never got to eat anything as when I got to the counter they couldn't fullfil any orders as the machine was broken. Waited an eternity to get to the counter to be not greeted by a miserable server who said it was full price only. absolutely rubbish, don't go. You would think with all the negative comments they would try a bit harder. Clearly not.

I went to the kfc in the morning and met the staff who not only looked miserable but also rude. When u ask them about an enquire and they don't understand, they will give you dirty looks.

Worst KFC ever. Very poor customer experience. Same experience everytime.

Food always takes a while. Seems understaffed, interior is in poor condition always dirty with flickering lights. Staff are nice though and they try their best - just feels like a management issue.