Kfc in Glasgow City

courier customer service fantastic

The food had mayonnaise on which again didn’t say it has on a bbq tower burger so disappointed with kfc again as that’s 2 different restaurants that have done that one in London and now Scotland (if it comes with mayonnaise it should state it does on menu) so meal spoilt as I don’t like mayonnaise

all good, delivery early, very happy, thanks.

Delivery guy was very polite and gentle person. He delivered the order on time. 5 stars 🌟 for him.

pathetic move by delivery man . didn't deliver and marked delivered.

Order was missing 10 pieces of hot wings that

2 hours late freezing cold and no way on this app to cancel

The wings I ordered yesterday were not fresh, they were pre-cooked and dry and burnt. I did not enjoy them at all and they were cooked in oil for the second time and soaked up oil. I want my money back.

Mate im so annoyed coz ive been kfc so many times to ask for a krushem, and only to be told the machine isnt working each time . Like either fix your damn machine or take it off the menu . Its absolutely ridiculous you cant even fix a machine thats been broken for god knows how long!!

Over the years, I’ve seen the tragic decline of this branch. Friday was the very last time I will come to eat at this KFC. Very rude abrupt lady on the drive thru window with no manners on how to speak. Only 9 chips given and 5 wings when I ordered a 6 hot wing meal! Wings were black and coating had crumbled off them. Clearly been cooked hours before and sat being reheated. There’s a reason why Popeyes are appearing all over the UK. A far superior establishment! Avoid this Pollockshields branch at all costs!!!

I’m unhappy because delivery man got lost and I had to go out to get my delivery

Chips were cold. Used to love a kfc. Not the same. Cold. No taste small bits of chicken. Got very expensive

Not delivered to the right address

The courier was very courteous.

Ordered the double down meal deal don’t understand why there is no bun 🤷‍♂️🤷‍♂️🫣

very poor half mi other missing

Had a take out and when I got home I found the battery of my chicken was FALLING OFF like all I got was chicken that was still a bit raw in the middle. Overpriced food never coming here again oh yeah and the chips were horrendous

food did not arrive. code was not given so how did the driver confirm delivery

Original chicken was old and stale. It’d been made hours ago and it’s been sitting under the heater for an eon. Blatantly obvious as it’s not the same colour as the rest of the chicken, it’s rock solid, and the skin was cracking off. Spiced bricks

Food was fine, everyone got what they asked for and it was hot. Service was really quick, the kids commenting that it's the fastest fast food they have ever had. But the place was dead so it would have been a surprise if it was anything else. The kids wanted a booth but all the tables were dirty. It was also quite cold and drafty.

VERY BAD SERVICE today, I am a regular customer of this Halal Food KFC and never had such a bad experience. Today, I ordered at drive thru window. I was asked to wait at a designated place to get my order for 4 - 5 minutes. After a waiting almost 25 minutes, I had to go in the restaurant and met the manager Ms. Shannon. I wanted to register my complaint for such a long wait. The lady was so RUDE to me and didn't let me talk even she was not giving me a chance to speak and register my complaint. I requested minimum 5-6 times to let me speak but she rudely said that she is not accepting any complaint. When I requested her that if this is the case then I going back in my car, please deliver my order there. She came with the order later and gave me my parcel. I asked her that this is not complete because she didn't give me Pepsi bottle. She said that she is not even listening to me and went back. I had to go back in the restaurant again and got my Pepsi bottle from some other member of the team. When we opened the parcel at home, fires were also missing from the order. I am very annoyed and want the management of KFC Uk to look into this so, the service level can be improved at this outlet.

Used to be one of the best kfc’s in Glasgow, but service has gone downhill, always missing items when ordering via drive thru, also when you order on the app and redeem any rewards they decide to not give you it,

Such racist workers they wouldn’t service us food because we were too many people

Very poor service . Dirty table .dirty toilet. Poor customer service

things out of my order are missing

The food was delivered to my neighbours flat when I gave simple instructions what to do, but was not met, very disappointed

We felt that the chicken was reheats as they were quite dark and as they were early delivered they did not look freshly cooked.

2 for 2 last two orders missing items then when calling refusing to do anything about it ask you to request a refund but then according to the women on the phone their higher ups just reject it their for you just get ripped off plenty of other places round about don’t waste you’re money here especially if you expect to get what you ordered incompetence runs in this restaurant clearly

The little delivery guy had eaten half before it got here. Doctors and lawyers huh

as soon as I got there, I ordered a £15 meal and I had a £20 bill I got out of counter wait for a couple of Minutes they called me out said that my £20 bill was fake. I said that is not possible. They go to the bank. I go to the bank the guys from the bank tell me that’s not fake never visiting again.🤦‍♂️

It said the order was still being made. Called kfc.and it was handed to the driver at 5.50pm. Driver said at 6.25pm he was still at the restaurant which wasn't true. Food just delivered there and freezing so unedible

Food really fresh and hot … would defo order again …

Cookie was badly burnt. You can't report that, just cold.

Terribly long wait at the drive thru but good food ngl

I recently visited KFC pollokshaws and unfortunately, the chicken was not fresh and had a bad smell. It was really disappointing and felt like a waste of money.

Everything I got was wrong poor

Very bad restaurant, never buy anything from this Very rude manager I went to get deal which was zinger zinger deal but staff said none left then few mins later my sister went just 5 mins after me they did give her it and I got wraps and hot wings which was not cooked. I called in and the manager was very rude and disrespectful. He was urging back with me instead of apologising. Very bad restaurant never buying anything from this

This is the only halal KFC in the area, and the experience we had here was absolutely disgraceful. We arrived at 9:15 p.m., well before the closing time of 11 p.m., after driving 35 minutes, only to be treated like we didn’t matter. We were a group of 11, including a disabled person and 3 kids (one just 18 months old), but the manager clearly couldn’t care less. Half the seating area was closed, and when we politely asked for it to be opened, she rudely refused and forced us to sit at high tables with stools—completely inappropriate for a group like ours. The manager’s attitude was disgusting, dismissive, and downright racist. She made us feel unwelcome and treated us as though we were a burden. I’ve lived in Glasgow for 11 years and have never been treated this horribly. It’s shocking that someone with such a nasty, unprofessional attitude is in charge. She should be ashamed of herself. This is unacceptable, especially for the only halal KFC in the area. Absolutely appalling experience, and I will never return!

absolutely horrible customer service, the way the workers treated me and my family was disgusting, workers have no respect whatsoever. We tried communicating with the workers just for them to be hostile and rude.

Very bad management and very poor customer service. Definitely wouldn’t recommend or come back . The lady manager should be looking for a new job cause her customer service skill sucks . Very bad mannered ruining the KFC reputation .

“Terrible experience at KFC. The manager’s behavior was blatantly racist, and it made me feel extremely uncomfortable. This is unacceptable, and I hope KFC addresses this issue immediately. Won’t be returning until changes are made.”

The food was not good today but ate as my daughter was hungry, delivery was spot on

This kfc service is really bad when I ordered for this kfc always items missing

Delivery driver literally did not deliver it and still said it had been "delivered".

Food was frozen, same as every big branded restaurant on just eat, food always frozen.

Both chicken and chips where cold

was disappointed with rice box. hardly any zinger mayo. and very little bean salsa. chicken dry. having said that my partner loved his zinger tower meal .

Such quick delivery and everything was spot on

The attitude of the worker are just not the best

Meal was correct, hot & there was a little extra on it how kind if it was ment on NYE! Thank you so much! :) xx

Didn’t even have one thing correct on the order

Food was not to standard. Chicken had no skin on it.

the only thing is missing popcorn chicken

the best KFC, every freshly cooked

Very very rude staff.. don’t know how to talk with customers.. give us cold fries, i ask to change and they said those are touched🤣🤣 how we can feel which touch. The chicken pieces are undercooked and i asked for 2 legs and 4 thai, they gave me breast and some thai. When i asked to change then again silly reason they are touched..🤣🤣🤣. Very very bad experience at this kfc. Don’t suggest

my food has not been delivered

food was late, and on the cold side

I am extremely disappointed with my recent KFC experience. My order was not only late but also incomplete. I was missing several items, including 2 corn on the cob, 2 large gravies, chicken popcorn, and the supercharger sauce. It’s incredibly frustrating when you’re looking forward to a meal, and not only is it delayed, but key items are just forgotten. I expect better service from a well-known brand like KFC. This was a huge letdown.

Service is always slow on the drive thru

where is my order, how can they just complete delivery with no one there to deliver

My order did not get delivered. No food has been delivered

Very bad KFC your food is uncooked and you didn’t give me refund

thankyou so much...I ordered a plain burger for my picky daughter...and it arrived plain 5 🌟

The food was very cold and missing food no chips and beans

My order did not arrive. App states delivered.

I ordered a meal but somehow the fries were missing. Please review the order before packing and dispatching.

KFC used to be my favourite at some point but now the taste has gone down while the prices have gone up

Handy KFC location, fast service & nice food. Only downvoted food by 1 star because the chicken quality seems like it has changed recently Now one star because they don't read the order , and put cheese (or any other allergens they'd sell) on anything no matter how intricately you order it .

Our order was sent to the wrong address. We were phoned by just eat and they were no help. £54 spent on food we didn’t receive

our food the got delivered was good but didn't get full order

the driver didn't know where he aas going and he was abrupt on the phone

This place has gone downhill, i ordered a box meal, the chips were soaked in oil So much i squeezed the chips and my fingers were covered in oil. I complained to the who someone that looked liked the manager, gave no apology or anything. The white staff are to busy standing around looking at the non white customers here and whispering in each others ear

Excellent customer service and great food - lovely little message on the bag too - lovely touch, thank you! :)

Order through uber eats three meal deals only received one complete meal deal. 2 cans n fries were missing.. idk if they were drunk while wrapping the order

the food had a weird taste and the wings where so crispy . the only thing that made me happy was the cold drink. my fries was cold and didn't have any season on it.

The app kept changing my delivery time and did let me when the driver had left. When my food arrived it was cold and I had to re-heat it. I am extremely disappointed in the service I received.

Everything was cold and put all to the bin

Juice was not put in the bag as part of my meal deal

Vegan burger was fine. Didn't like the rice much but I'd never ordered it before, so that's not the restaurant's fault.

Items were missing from my sons kids box. I understand it’s a fast paced environment but missing items in a kids box isn’t acceptable especially when there isn’t many items in the box.

Too much salt! I had to bin the chicken.

Didn’t receive proper item. Ordered 3 burger meals received 2, and paid full price!

The order was not delivered, however the branch did honour our order an allow collection from store.

on time. delivery man pleaseant . thank you

missing juice dips and a portion of chips jezzo it wasn’t a massive order

Delivery man was very polite, And order was on time, very happy with The service

Very poor zero stars due to the fact the delivery driver did not deliver my food to my address. He delivered it to someone else’s address.

Food was wrong and delivery time very late

Staff’s was wearing jewellery, no hair net on top so rude behaviour. lobby was dirty when it was not even busy and the guy with piercings on ear tried to charge me extra

Bad care and food The meat was very dry

I clearly said I’m ALLERGIC to Mayo. This is twice you’ve done this in a row. I’m fed up with this. You’re literally gonna get me unwell and in hospitalz

there is no popcorn chicken in tue order

Disappointed with the chicken tonight normally it’s a treat

driver was good but food was not great

Driver called us at wrong address told us he couldn't move and we had to find him. The food turned up without the drinks wasn't impressed was this delivery

Great service and the courier asked the order number this is how it should be done always ask for the order number

Since McDonald's have stopped taking orders on counter..it has become difficult for us in our 70s to grasp the modern technology..however we ordered here with the help of some young customers and counter staff were very helpful in changing the order as we wanted....the food came promptly and was nice and hot

Wrong order delivered with enough hair mixed in with the bag of food that it couldn't have either been accidental or went unnoticed.

This is not KFC style of food. Chips are soggy, and chicken is not fresh and with lots of oil in it. Not recommended 😕

Some things I ordered didn’t arrive. Tried to phone the restaurant and no answer, appalled. The items that didn’t show was juices and came to around £5