Keppel' Head Hotel Restaurant in Portsmouth

Having popped in for some birthday supper, I couldn't have been more pleased with how the evening went. The food was devine and the service angelic. A huge thank you for your kindness and for making my birthday that little bit special. I will definitely return!

It was quite when we went due to it being a Monday night. Restraunt staff were absolutely brilliant!

Truly shocking customer service. As frequent customers of Abarbistro/The ‘A’ Bar we were unbelievably let down by the awful display of customer service in this establishment. Tables so tightly packed together, people are on top of each other. We were refused our booked table for guests without a booking and had to wait 30 minutes to be seated at our own table as those guests had drinks (as did we) meaning we were perched by the door with a bottle of wine holding the cooler and the other drinks we ordered. When our mains arrived, a server came to take a Christmas booking from the table next to us and proceeded to perch her bottom on top of our table a matter of centimetres from one of our plates of food as we were dining. She didn’t move until we finished our plate of food which was imaginably repulsive and to try and eat next to. On alerting staff about this it took around 5 members of staff to alert a manager as we requested. Clear example of great communication and co-ordination skills amoung staff. Following this we wanted to swiftly remove ourselves from the venue and no longer wanted to continue dining or drinking there. No sever came round and offered us the bill after we refused desert and so went to the bar to request it. I politely asked if we could have the bill for our table and proceeded to have a hand in my face from the bartender of whom exclaimed ‘WAIT’. At this moment there were three members of staff on the bar of whom were not working but instead chatting. I would not interject if I thought they were busy serving other customers but this did not seem the case Even if the sever was busy at this moment something such as ‘I will be with you in a moment’ would have been more appropriate than an abrupt and certainly rude ‘WAIT’ with a hand in my face. I feel the display of customer service was truly appalling and will certify that this is a place I would never return to and finish recommending to family and friends. A real shame as it was somewhere i previously enjoyed and the food was nothing to complain of and enjoyable as it had previously been. Seems there is some serious brushing up to do on the treatment of customers.

This must be the best restaurant at Gunwharf Quays. I love eating there as a couple, with friends and every Christmas our group of friends have a pre-Christmas lunch there - it never disappoints. Always great food, superb service and a jolly atmosphere. Pre-ordering our choices makes the day stress-free - and, due to several of us being regulars, we were treated to complimentary fizz on arrival which was lovely. Thank you everyone - and we will be back!

Chicken and lamb Sheesh was the best I've had, wasn't expecting much, but was very surprised and pleased, if your about, check it out!