Keiths Coffee Shop in Cotswold

Such a pleasure to be at Keith's, invigorating coffee, luscious hot chocolate, beautiful fresh cakes, a good range of savouries, and well-chosen treats to buy, let alone their traditional hand-made chocolates. A Cirencester institution. One-off, comfy as itself, and special.

What an absolute gem of a place, we stopped here after visiting the Christmas market nearby, the warmth and comforting smell of coffee was so nice. The staff although very very busy were all very attentive, had a lovely chat with the manager Abbie who is very engaging and informative. There is a really well stocked shop side to Keith’s too which we picked up some nice bits for Christmas presents. Well worth a visit!.

Was in the area needing a lunch in Cirencester and visited due to the previous reviews and we we're not disappointed. A very nice lunch of sandwiches which were freshly made and homemade cake. The staff were friendly and helpful. We will certainly return when next in the area.

On a very wet day walking from the Corinium Museum the warmth and busyness of Keith's was attracting quite a few people. Quick and efficient service of coffee and cake/scone, and a lot more tables available than you can see from the street. Very wide selection of speciality teas and coffees on offer, together with attractive containers.

Older female member of staff (auburn type hair) was extremely rude to my mum just for asking ME where she should order from. The reason she had to ask is she was left stood at the counter and the 2 members of staff didn't once acknowledge her standing there. The lady butted in with "I will serve you when I'm ready!" In a really aggressive and rude manner. We left without ordering and won't be returning. You just don't speak to people like that, you never know what people are going through, being kind and courteous costs nothing and it was embarrassing.

I ordered an iced latte but they give me iced Americano. I don’t mind the counter made mistakes because everyone does. The problem is, when I told them they give me the wrong order, the waitress just said: “no, you ordered iced Americano”. Next time, “I am sorry to give you the wrong coffee” maybe the better answer.

Lovely little cafe down Black Jack Street with great coffee and cakes and good food; we always find the staff friendly and welcoming - I would highly recommend.

We came for cream tea and didn’t realize they were closing soon, but they let us finish our meal without any pressure to rush. The tea was good and the pot was quite big, but we ran out before we finished our scones. I asked for a top-up of hot water, and it wasn’t a problem at all.

Fabulous for weekend breakfast and staff were exceptionally helpful

Lovely coffee and cake! Really friendly and helpful staff, they helped us choose some nice coffee beans to take home which we appreciated.

We used to love Keith’s and hadn’t been in a while so decided to go in. The woman on the till was very rude with a sharp tone of voice. After asking about the cakes and my mum went to select one and I was left with the woman. Unfortunately for her I saw her lip curl up and her expression on her face. Shame she couldn’t be friendlier. Maybe she was having a bad day but you shouldn’t inflict that on patrons. The atmosphere was lacking to be honest. Don’t be fooled, it’s no longer Keith’s. The only redeeming part was a young girl who brought out our order. She was very polite and kind.

Very expensive, poor quality coffee and stale cake. Staff seem uninterested and unfriendly. Lots of tables hadn’t been cleaned properly. This place used to be great and characterful. Not anymore. Staff are curt and not that friendly. Can’t recommend and won’t be returning.

Unbelievably rude and unprofessional! The staff and in particular the woman behind the counter should not be in the customer service business, that or they should attend remedial training in how to welcome customers. I am appalled at the way that we were treated for merely trying to patronize their business. I will never step foot in this place again and I will gladly discourage others from giving their business to such a discourteous establishment.

It was ok bit overpriced. Toilet not brilliant

Coffee shop itself is nice but spoilt by one or two extremely unfriendly and curt members of staff. Whilst the coffee is usually good, it is the most expensive in the area! Would benefit from some changes of faces behind the counter. A smile and a welcome goes a long way. The older staff could learn from the younger ones in this regard.

the food looked lovely, if a little overpriced. when asked if i had a table number i said no but before i could explain that i would order to take away if possible, the woman serving offered me a lecture on how “important” it is to have a table number since it was starting to get busy. no thanks, lady. work on your condescending tone (i can see from other reviews you’ve done it before) because it’s not what you said, it’s how you said it. took my business elsewhere.

A landmark coffee & tea & delicious goodies spot conveniently located between the Corinium Museum and the church. A friendly staff takes your order and then finds your table to deliver your order. An old time ambience surrounds the patrons throughout. My pastry was fresh and warm.

The lady that appears to be in charge there was very rude, condescending and seemed the least bit interested in serving her customers. What a horrible behavior from someone that runs a F&B service industry! Not a place to go to.

It's a Ripoff.We were charged extra for milk in our coffee.Never ever been charged extra for milk in tea or coffee anywhere else.And the staff were useless,got the coffee order wrong,and served the toast without a knife what a load of tossers.

Came here for breakfast and had a lovely warm welcome by the owner. Love the breakfast, probably the best sausages we've had over the week. The staff are efficient but seem a bit wooden and sullen. Fun decor, warm and plenty of good looking pastries and cakes on display.

Indifferent uninterested staff, an excellent sausage sandwich otherwise spoilt by a lack of serviette and smile…

Great coffee shop, much improved dog friendly lovely cakes & breakfast was good as well

Great busy little cafe with tasty cakes and hot coffee. It’s a great stop for a drink, and there are lots of tables, but it’s often very busy so getting a table is hit or miss. The cafe also stocks hundreds of gift ideas, almost too much stock for the shop and can be a bit overwhelming given the sheer number of biscuits, chocolates and gists on sale. But it’s a well run cafe and worth a visit.

Quality cafe with great atmosphere. Lots of display items of quirky teas,biscuits, chocolates and so on. I was very pleased that they sold nettle tea as loose leaf but a tad disappointed that I couldn't have a cup of nettle tea in the cafe. Had to opt for the usual herbal selection. Well Recommended

A lovely cute coffee shop, which sells local items, also loose tea & coffee. Great lattes. Food is lovely, a little pricey if your on a budget. Free WiFi.

Lovey place to have a great coffee and a delicious pastry.

Excellent ! A cozy place, delicious jacket potatoes and a very warm welcome. Located on a nice street and in the city center!

A great old fashioned coffee shop and tea room.

Had a great Mocka, my wife had a great hot chocolate.

What a Gem of a Coffee shop..... With Lovely Soup on a cold day.....!

Firstly, food was very nice, BLT and sausage sandwich very good, worth the money despite the high cost! Good coffee and good selection of soft drinks! Secondly, not sure if we caught the team on a bad day but the service was dull and lackluster and the lack of music/atmosphere wasn’t great either - probably wouldn’t go back for this reason :)

Perfect hot chocolate! The cafe was warm, had a lovely atmosphere and sells luxury items too.

We both had sourdough toast with toppings, bacon and brie was nice, falafel and hummus was ok, falafel could have been warmer and a little more hummus to help make it not so dry would be great. All in all good 👍

Tasty coffee, if not a little small. Nice trinkets around the cafe making it a lovely atmosphere. Caramel (millionaires) shortbread was a bit sweet for my taste.

Old fashioned coffee shop, wooden floors, tins of tea, canisters of coffee, great chocolates, and lovely staff. What more could you want in a coffee shop? A sublime bacon sandwich of course, with a fantastic latte. Good job they had them then! Loved everything, heartily recommend this place. Don't go when I want to, otherwise I might not get a table, and that wouldn't do!

Nice place to relax with a coffee or cuppa.

Seriously? 7 pounds for enough tea for 2 people! Every place we have been in England has charged 3.50 pounds for a large pot of tea that was enough for 2 cups each for my wife and I. So, I order a pot of tea here for 3.50 pounds and when it arrived at out table, it’s a small pot. Server asks if we only wanted one pot (tea for one) since my wife and I had both ordered a bite to eat. No, tea for 2 people I stated. Go to get more tea and I’m charged another 3.50 for a second small pot. Nowhere in England or Scotland did we pay 7 pounds for tea for 2. You must be kidding me!

Lovely cafe and shop x blt fabulous and the coffee was amazing

We came here as an ad hoc as we usually go to Cotes next door, but we were unable to get a table as had not pre booked & were a chef short, so we took a punt on Keith's. Sausage could have been browned more, was hot just had no colour. The Toast was disappointing, was not given a choice, we only like White, when I enquired while we were waiting for the breakfast, I was informed that it is Granary, said we would prefer white, told that we only do Granary which is a nice soft bread. When nut arrived, it had very little colour to it & was as hard as rock! At no point did anyone ask if our meals were OK, not even a goodbye when we left. Shall not be returning ever again. Cotes, we will be back to you again shortly for a properly cooked breakfast.

Called in for a coffee, tea, and slice of cake. After being brought to the table, I had to take the tea cup as this was not clean. The milk jug also left a lot to be desired, not one we would call again at.

We literally stumbled across this coffee shop whilst looking for something to eat. We had a lovely welcome and found a seat in the window. It was amazing inside, bright and airy, plenty of room. There was an amazing array of loose leaf teas and coffee beans. The menu was excellant, breakfasts lunches, sandwiches, baked potatoes and more. We decided on the ham sandwich, we were glad we did, it was packed with ham( my friend had cheese in hers) on beautifully fresh seeded bread . It came with coleslaw and a dressed salad. My friend had Earl Grey tea and said it ranked as one if the best. I had a weak oat milk cappucino. There was also an array of treats to buy from biscuits and chocolate to preserves and dog treats. Our dog was given a bowl of water and a fuss. We thoroughly enjoyed our meal and time here, the atmosphere was perfect as were all the staff. We only wish we lived closer.

After looking at the cakes in the window, I went in to have one, and a tea. It was a very nice cake....and tea. As others have said, tables weren't cleared very quickly. This was a pity as people were coming in every few minutes and many left as there was nowhere for them to sit.

The manageress was extremely rude, I got sprayed with table cleaner, asking where the toilet was and asking for hot water and skimmed milk made her really cross. I’m moving into Cirencester with my family. We will not be recommending or coming to “Keith’s “ again. Dreadful service.

A disappointing visit here. I had capuchino cake which tasted a bit powerdy, the fruit cake was very dry at the edges and no gluten free option at all for cakes despite there being quite a variety of cakes on show. Expensive for the quality and plenty of other lovely cafes to chose from in Cirencester.

At atmospheric, old fashioned coffee shop/cafe with interesting fittings and welcoming, friendly staff. Our lunches were well presented and the portion size was more than ample. My wife's Greek salad was just too much for her. Apart from serving good food (which was good value for money) there were also some interesting-looking sweets and candies (very tempting, indeed). An added bonus is that it is dog friendly. Only slight drawback was that the toilets were on the first floor.

I chose this place randomly as there are many choices in Cirencester. Very good choice as it turned out. The hot chocolate is made from actually melting chocolate and not from powder so one of the nicest I've had in a long time. Had toasted tea cakes which came with little pats of real butter. Very tasty. Prices good and the menu looked appealing if I had wanted lunch. The staff all very friendly and made time for conversation, not just 'what do you want' that you get from some places The toilets are like a blast from the sixties, very odd, but clean so cant complain. If I visit Cirencester again I would go here without hesitation

Nice coffee but I came out with stained jacket elbows from leaning on the table. Obviously not cleaned properly. Not visibly dirty but ingrained dirt. Noticed it felt a bit sticky. Luckily not an expensive jacket!!

Nice coffee house ... shortbread lovely coffee tasty. Good chocolate selection. Helpful pleasant staff

Popped in for lunch on a busy, wet Saturday lunchtime. Found a table easily enough. Was welcomed by a lovely gentleman. Staff friendly. Table a bit sticky and needed a wipe over. We had Brie, bacon and cranberry on sourdough and the bacon was thick and of good quality. Drinks on the pricey side. We would return. 😊👍🏼

lovely little place friendly and knowledgeable owner the cakes were especially good

We had a lovely breakfast. Friendly staff.

Really lovely coffee shop in the heart of ciren with a courtyard garden to enjoy the sun. We had a lovely lunch - nice to see a few vegans options 🌱 I ordered the falafel, hummus and red pepper sandwich (which was lovely, lots of filling!), but one of the salads looked suspiciously non-vegan. When I asked, the salad indeed wasn't vegan friendly so I'd recommend double-checking or making it clear if you don't consume animal products. It was probably just a small slip up though but always good to check. Would recommend the falafel sandwich 🥪 Apparently the bacon and brie toasted ciabatta was delish 🤌🏼 Also, great that they're dog friendly 🐕

Glad we came across this little gam. Came here for two coffees, and also bought the vanilla, tiramisu and java coffee beans to take home with us. Thank you!

Had a lovely cup of tea and some cake. Charming place

Has to be not only the worst tasting but the worst looking breakfast I have ever witnessed. Absolute disgrace to serve that for any price let alone the high price charged. Full English; 1 sausage (looked like it had been rolled around the floor) 1 fried egg (burnt yes burnt how can you burn a fried egg) 1 piece of what I assume was bacon, 4 rounds of toast! What was that all about! Probably to compensate the measly portions of meat. Sent both breakfasts back and the scrambled egg on toast that looked like the after effects of a bad night out. Received a refund for food straight away like it was a regular occurrence. Didn’t get a refund for the drinks but hey ho we did drink half before leaving in disgust.

Lovely lunch place with sandwiches on sourdough. Really nicely presented food. No table service hence no stars. But great place for lunch.

We were charged £25 for 2 breakfasts which never arrived. How can you take an order, charge someone and then just forget. No apology. I wouldn't go there again and I certainly wouldn't hand over money until I'd finished my food which most decent places wouldn't expect you to anyway. We were shaking with hunger and ended up with bacon rolls from the van in the square.

This rating is based purely on coffee beans that were purchased, and not a review of the coffee shop or service. I purchased two bags of coffee beans and both were very stale and one was over-roasted for the type of bean. I own professional equipment at home , and while small adjustments are usually needed for different coffees, an espresso that gushes through no matter what adjustments is a sure sign of stale coffee that has had far too long to out-gas. Te storage tins on the shelf might look nice, but are not ideal for keeping coffee unless turnover is very quick. After making the best I could, the taste confirmed very stale coffee. I haven't bought coffee from here for many years and so I wonder if it has changed hands in the intervening period. Given the cost of coffee, needless to say, I will not be buying again from Keiths.

Great coffee selection and lovely food.

A very poor experience. Initial thoughts from outside were good but areas other than the front are extremely tired and dirty, Stairs, toilets and a view of the kitchen area in particular were certainly not good. Food was slow, cold and of very poor quality when it finally arrived. Informed a member of staff when leaving but I’m not too sure any notice was taken. I would not revisit or recommend.

Not a good experience as very crowded. Staff were excellent but very busy. The trainee burnt the tea cakes 3 times so we gave up and had something else. These things happen so we were not worried. The girl who served us was amazingly efficient, friendly and helpful - a serious plus for any business.

Yummy food cant go wrong really lovely little cafe inside and other items available as well. Would definitely come back

A bit on the pricey side, however coffee was good.

Enticed in with the cakes 🍰 The other food was as good as the cakes looked Although I forgot to take photos of it Had bacon 🥓 bree 🧀 & cranberry Sandwich 🥪 Again friendly helpful staff as most places in the area.

Came across this place on a busy Friday. Staff attentive and friendly. Crushed avocado and feta on toasted sourdough a great light lunch. Service speedy and price ok. Will most definitely return.

I went in to buy 4 cheese scones, these scones cost me £11.80 yes £11.80!! When I got home I went eat one if these scones, urgh it was awful, it was so sweet, why would cheese scones be so sweet

Overly priced brunch for the quality of food. £1.50 extra for the worst quality sausage you could find, they have jesse smith butchers two doors down... Real shame. Place seems tired and no soap in bathrooms. Coffee was good tho.

Great flavoured coffee from here, would recommend.

Soggy Saturday afternoon and doubtless very busy all day prior to our arrival. However, the service felt disorganised and the state of the dilapidated accommodation was a distraction. Food was lovely when it came however and lots of lovely treats to buy and take away too. Would definately go again.

Nice coffee, didn’t appreciate being hollered at by the owner the shut the front door that another patron had left open. Rude

Have to say almost every aspect of this brunch experience was poor. High prices don’t match the quality. Uncleared tables full of dirty crockery throughout. I ordered a brunch dish with one of the main components missing and had it served with no acknowledgment of...

Lovely (not so) little, unpretentious coffee shop also selling an interesting range of goodies. Top notch food and service at reasonable prices. Will definitely make a beeline here next visit.

Disappointed by my first trip here. They wouldn't let us pull two tiny empty coffee tables together to seat a group of 5 forcing an elderly great grandmother with a walking stick to hike an incredibly steep staircase to a very dingy 1st floor room. They then let the next group move the two coffee tables that we weren't allowed to touch. Highly inconsistent. Menu limited. Toilets distinctly grubby. Overall felt tired and in need of work. We won't be back. On the plus side the waitress was nice and helpful.

Great tea shop, good sandwiches and cakes.

Lovely cafe, great cake and friendly staff.

Lovely food , great atmosphere and some cracking Christmas gift ideas. Would definitely go back the next time we visit Cirencester.

Noisey when they grind the coffee beans

Eclectic coffee shop. Busy but a bit chaotic with tables needing clearing

Used to be great, now very poor, far better places to go in Cirencester now. Ok coffee not the best , and the outside are is terrible, berry’s all over the floor from a tree in the yard , table could have been cleaner, if...

What a lovely little find, great food, coffee and tea and friendly service. It's a bit pricey but the food was lovely

Fresh cakes and friendly quick service

We always visit Keith’s when we visit Cirencester and despite the changes over recent years it still serves the best mocha ever; however the decor needs some attention especially upstairs (food isn’t as good as it used to be either). When we visited last week...

My sister purchased 4 cheese scones to take hame with her to eat the same afternoon when she & her family got home after a day visit to Cirencester to see family. They all love cheese scones. She mentioned haw expensive they were and that...

We stumbled across this cafe as we were struggling to find somewhere with space for 8 people. Fortunately they have a sweet little garden at the back which we could sit in. (The upstairs area looked a bit drab and we didn't fancy sitting there). The food was simple but tasty and very quick service.

Stopped here to get out the rain and because the cakes in the window looked good. I wasn’t disappointed. The apple and cinnamon cake was absolutely amazing. Staff friendly. Good service. Would recommend

Came across this whilst shopping today and no queue. Dogs welcome and sat with owners at tables which will put some people off. (Dog owner and lover, but not at the table) Interesting place that sells loose leaf tea as well as a cafe over...

We came across this coffee shop while on a visit to cirencester on 10.8.22 It was busy but they found us a table fairly quickly. I ordered a cheese and ham sandwich and my wife had a scan and cream with a cup of tea....

Latte and caked were fine. Sticky table and many tables uncelared making it difficult to find a table...sticky though it was! Not uncomfortable really, but really noisey customers did spoil things further.

Stopped here because I have a son named Keith & we were hungry! Sat in the courtyard in the sunshine 🌞 we both had the pate platter which was homemade and came with a good amount of toast. It was delicious and we were glad...

This is an excellent place for coffee, on the picturesque Black Jack Lane in Cirencester. And the coffee itself is good there, as is the service.

Coffee was nice. Service reasonable. The cafe is dark and cluttered, while I get the old fashion decor and it works, the store and layout is cluttered. Couldn't see the cake counter or menus for lunch. Looking around the store items gets in the way...

We had cream teas and white hot chocolate which were all delicious. We sat in the window and people watched.

N'hésiter pas à pousser la porte... Il s'agit plus d'un salon de thé avec quelques plats. Les jacket potatoes sont...

Visited late Sunday morning. Very atmospheric coffee shop. Had coffee/tea and scones. All very good. Staff and owner pleasant and helpful.

Popped in for a morning coffee. Lattes were very good and the homemade sausage roll excellent. Efficient service with pleasant staff. Busy and pleasant atmosphere. Would definitely return again.

Came here last year and had a lovely meal, not too sure what’s happened in the meantime; this visit was hugely disappointing. Went to have food & drinks, menu underwhelming and lacking, we ordered drinks, latte was so bitter and no vanilla as asked for,...

We came across this bustling Coffee Shop / Cafe upon a passing through Cirencester. I opted to have a jacket potato with Cheese and Beans and my husband had Tuna Mayo jacket potato. Both came garnished with a small leaf salad and coleslaw. Very tasty...

Visited Keith’s at lunchtime. Told when we sat down that there was no soup, avocado or cream teas left. That ruled out pretty much half the menu so just ordered coffees. After 30 mins of waiting with no service and others who had arrived after...

We used to love Keiths - hidden away on Black Jack Street. Since our last visit it has been update with loads of tables but to the detriment of the food served and its quaint atmosphere. The food choice was so disappointing and very expensive...

We had the caramelized and cheese quiche and it was absolutely delicious. 100% recommended. Service was good and coffee had a mellow flavour Good choice for a brunch