Based on 793 opinions finded in 2 websites
Based on 793 opinions finded in 2 websites
Opinions
We love Kei's! Tasty, authentic food of high quality. Would recommend the all you can eat menu (£30.95 pp) instead of the a la carte menu, only because you get more variety of dishes and better value for money.
Helin Salman . 2024-09-15
MORE AT Google
Another wonderful meal at Kei’s. Been coming here for years and it has been consistently good. Amazing food and attentive service. Good choice of wine. Reasonably priced for exceptional quality of food.
Fiona C . 2024-07-13
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Visiting the area and so stopped by after seeing the previous reviews and glad we did. Food was lovely and full of flavour (and spice), staff were very friendly and service and food was quick. Portion sizes were very generous and even for 2 hungry people, everything was more than enough to share. Highly recommend
Ben Threlkeld . 2024-07-13
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Lovely food best Chinese I've eaten in years
Julie Woods . 2024-07-12
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Lovely food, we enjoy coming here very much, service Is amazing
shelley Brewer . 2024-07-03
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Overpriced ,flat coke Made to feel rushed and price bumped up with a 10%service charge. Food was good but not worth the price.
Shell M . 2024-06-26
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The food was exceptional - there were 6 of us and we chose various combinations of set menus. The standouts (for me at least) were probably the ribs, prawns, squid, duck pancakes, seabass and lemon chicken. The pork dishes were just ok, and the crispy chilli beef was perhaps a little heavy on the batter. The service was polite and timely. One thing did stand out as a little odd was that when we asked for boxes to take home leftovers, we were informed that "only 3 would be provided, extra would be charged for". This seemed rather strange, since we had just spent almost 400 pounds between us (food and plenty of drinks). I am not going to dock any stars for this, but perhaps this policy needs to be reconsidered in future, or at least not even mention it and just add it to the bill.
Stuart Cross . 2024-06-14
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Was disappointed we went on a Sunday evening the food was bland, and portions small when you asked for more it was as if you was insulting them. It all felt very rushed as if they just wanted the table which was strange as the restaurant was nearly empty. Very poor value for many...massively over priced
Mark . 2024-06-04
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Extremely bland food without any flavours. Prawns in batter had so much batter - the batter was mushy and undercooked inside. Too much batter coat used on seafood to bulk up. This was my first time and definitely my last time here. The only saviour was probably the egg fried rice which was not bad.
Sujeet Kumar . 2024-06-01
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The food was absolutely amazing, best Chinese food I’ve had in years. Service was also brilliant, all the staff quick, efficient, polite and friendly.
Kath L . 2024-05-28
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Friendly staff with good service. Good Chinese food, particularly the ribs, lettuce wraps, calamari for starters. Good duck pancakes too.
Clara Millward . 2024-05-20
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Friendly staff with good service. Good Chinese food, particularly the ribs, lettuce wraps, calamari for starters. Good duck pancakes too.
cmillward . 2024-05-20
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My family love coming here. Any birthday or cause for celebration and it’s straight to Kei’s. Run by the nicest people. Food, especially the starters, always delicious.
Haydn123 . 2024-05-16
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Very warm welcome, and attentive service, but generic and uninspired food
Tom Williamson . 2024-04-27
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We ate from the "All you can eat" menu. Food was lovely, plenty of refills of Chinese tea and service attentive. Worth every penny and will definitely return!
Susan Alexander . 2024-04-03
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Had a very nice family meal here, enjoyed the food and the service was good
Matt Dunckley . 2024-03-13
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What a great evening of food and drink aided by the attentiveness of the management and staff. This was a meal for the family to celebrate 2 generations of Mothers Day. Food was first class and we were all treated like special guests, including the 16 month old! Will definitely be revisiting in the near future.
RY55 . 2024-03-12
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We are long-time happy diners at Kei. This time we took a new family member, who has a nut allergy. Not a single item on the enormous menu was suitable -he had to sit for 2 hours and watch us eat dinner. Why am I angry? We booked by phone. It would take 5 seconds for the call taker to ask "has any of your party an allergy?". The manager said "I can't instruct my staff to ask that". Why not?? It takes less than 5 seconds to ask. It shows you care! Instead you're so uncaring that you're happy for a party of 8 to show up and have their family gathering ruined. No "sorry", no free glass of wine, no "can we knock 10% off your £250 bill?". All manager says is "it warns on our website". But we don't use your website, we used a phone! And you don't care enough to ask a 4 second question to all telephone bookers. Disgraceful.
Duncan R . 2024-03-10
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We ordered some food. It was a bit disappointing. The rice wasn’t nice at all, no tasty and over cooked… the noodles were fine and we ordered some pork with mushrooms, however no much pork… we went as someone recommended to us, we live in Tilehurst, so it was a long journey, but we won’t do it again unfortunately, it’s not worthy.
Laura VR . 2024-03-09
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We ordered a chicken chowmein , prawn toast, prawns Hong Kong style and rice. The prawn toast was one piece of bread burnt with a dry tasteless topping. But worse to come when we opened the chow mein which smelt putrid and burnt. We dared not eat it and binned the whole meal When I called the restaurant to complain and request a refund they insisted I drive 25 minutes back with the food!! I said I wanted a full refund but accepted an offer of £20. However the manager said she could only give a credit. NO WAY DO I WANT TO EAT ANY MORE OF THEIR BURNT PRODUCTS. I was offended that they thought I was going to do a 60 minute round trip to get a refund So conclusion Food burnt. Manager expects food to be returned. Refunds not given. Credit to buy more of their bad food. Quality Assurance doesn’t exist. Customer service doesn’t exist. DO NOT EAT HERE. MANY BETTER PLACES TO GO TO GET BETTER FOOD AND BETTER VALUE.
Curious24988895698 . 2024-02-23
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Recently celebrated another special occasion here and had a fantastic meal as always. Staff are always friendly and they are more than happy to go out of their way to provide an excellent service. Plenty of dishes to choose from including vegetarian options.
Alison Grover . 2024-01-30
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Very friendly, great atmosphere and exceptional food and very generous portions.
Rui Manuel Freire da Silva . 2023-12-31
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Fancied a change, good vibe and food...recommend.
Gary Mac . 2023-12-02
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We enjoyed an excellent meal here as a family for a birthday celebration,and the service was excellent. Would definitely go again.
Andrea M . 2023-11-25
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First visit in over a year. The food last time was not very good and the service was awful. I am pleased to say on our visit on 16Nov the service was very good and the food was excellent, we will visit again soon
John P . 2023-11-20
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It was my first time visiting Kei's Peking and for this reason I'll not yet rate it as a 5 star. Soon will return and experience tells me that satisfaction either goes up or down. Food is good and tasty, not too spicy and fat. For a westerner it felt well prepared and presented. Highlights were the prawns and the vegetables cooked to perfection. I've enjoyed it. The personnel is helpful and friendly. Felt well cared. The place is confortável and quiet because it was middle of the week. Not sure how it will be on weekends. There is free parking which is a plus. See you next time.
Angelo Faria . 2023-10-28
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We had a reservation few months ago. I thought I leave a review as they are so good. Our orders was including a starter to share and two main courses and beer and soft drink plus a bottle of water to share £84 All was so delicious and the service was great and a bit waiting but it was fully booked. Staff are attentive and we would go back again.
Elli . 2023-09-18
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This place used to be amazing! I was never cheap but definitely worth it. The last 2 times we ordered Takaway the food has been a massive disappointment .The recipes of the dishes changed completely. Is this place under a new management ? Unfortunately, will not be ordering again.
Magda Philip . 2023-09-15
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good food and service, friendly staff.
Steve Olney . 2023-08-30
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On the spur of the moment we re-visited Kei's and were greatly impressed. Admittedly we went at 17:00, so not busy, but the service was friendly and impeccable. The Eat-as-much-as-you-want was ideal and very good value. The cooking was the best we've ever tasted there, each dish being cooked to perfection and tasty (especially the shredded ginger). Well done chef and Kei's Team. Only wish my appetite was larger!
Dimart2 . 2023-07-25
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Was staying at a friends whilst watching Springsteen... 3* is about right at best. They have for some curious rule in that they only have 2 sittings..5pm 7pm.. Not sure about that. Pricey if I were honest.,. Clean and the staff fine.White table cloths were a nice touch., Ribs were only warm when they were served . The rest was a very average meal.., Not many of these places in the area ,so it's easy why they can price the menu accordingly.. As I'm from the Manchester area this isn't a patch on Chinatown and way more pricey..,
Brian H . 2023-07-16
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Just popped in for a cheeky chicken chow mein and the lady I saw must be either the owner or the manager and she was lovely, we had a great conversation. Then I've just eaten the food and it was incredible, it was also ready very quickly the food was ready before we finished chatting! It was just what I wanted! Keep it up guys, you're doing really well!
Floor Shaker Music . 2023-07-12
MORE AT Google
Great meal out with my partner this w evening. We walked in with no reservation after a long day of travelling and it was no issue. We were seated promptly, drinks served and food order taken. Food came shortly after - it was hot and tasty. Can’t fault it.. we will be in the area regularly for business.. and I’ll definitely be back!
laurengailraexo . 2023-07-09
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Great food here, went for the “All you can eat” option. Unlike buffet restaurants, the food was high quality and fresh. Lovely, friendly staff and a cosy atmosphere.
Justin Bertwistle . 2023-06-27
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Just wanted to say yet again another fantastic meal out at Kei’s Service excellent, staff friendly and atmosphere perfect. Food was fresh and tasty. I would definitely recommend, has to be one of the best Chinese restaurants in Berkshire! Well it’s been there for 20+ years so they must be doing something right!! Went in 2002 first time and continuing to go ever since! Thank you
Rachel . 2023-06-27
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Average is a bit harsh but not very good, so I would rate this as Good. Food was delicious and service good. On the pricier end for what you get. Soft drinks were not great, flat and we assumed a cheap own brand as the coke didn’t taste like normal coke, did query but they just said well that we have as bottle opened recently. We had a vegetarian with us, the waitress explained they cook the food in the same oil, so may have traces of meat, not ideal when they advertise vegetarian platters, but at least they were honest and told us.
rab7772017 . 2023-06-24
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This place used to be amazing ,polite service great food and reasonable but have to say it’s very expensive and the customer service was not great my son was not eating as he would not eat the food but the waitress insisted on telling us if he eats anything we shall be charged and she stood glaring afar to see if he ate anything. for the money paid the food we got was far from what we paid the portion sizes were tiny,and the duck looked like it had been starved .Would not be returning unfortunately.
Andrea Rowland . 2023-06-21
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Family get together from around the world.All enjoyed the experience end the food was as good as the last time we were there about five years ago.Despite some negative reviews regarding portions etc we did not have a problem and chose a la carte which suited us okay.We will return
David H . 2023-05-29
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Always reliable. I have lost the count how many times we have dined at Kei's or ordered take away... Great ambience, delicious food, a range of food to choose from. I never get bored even if sometimes I end up ordering the same food... Can't help it it's my favourite. Good quantity too, definitely value for money. Will visit Kei's soon 😊😊😊
Neeta Keskar . 2023-05-15
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Decided to get a take away as been busy all day. Husband had The chicken Thai green curry was not hot at all, the sauce was so runny, not very much chicken and it had no flavour what so ever. I had the chicken in satay never had and thought I would try it, sauce had no flavour, it did have enough chicken but was chewy. The best bit of the takeaway was the crackers best I have had they were not greasy.
Paula B . 2023-04-23
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Despite some negative reviews this year, we booked for Mother's Day lunch. The food was very tasty but the portion sizes were on the smaller size and service was very good. Plus we asked for another serving of crispy duck, as we enjoyed this dish, but it was also on the small size. We ordered an additional portion of Lemon Chicken which wasn't part of the set menu and was charged £10.50 (where was are used to pay £5.80).
bigjohn001 . 2023-03-19
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Went here with friends. Firstly the seating is cramped together. On a round table they like 2 people to sit side by side sqaushed together. As a table of 3, we moved around the table so we had more room and they seem to have issues with that despite only 2 people sitting on a larger table behind us. The management like to do things a certain way. If you ask for something additional like extra satay sauce this is at an additional cost. We had very small serving of about 3 teaspoons between 3 people and when we asked for more we were told we would have to order more ckicken skewers to get more satay sauce! I find that quite odd since they come round and ask you anyway if you want anymore of the same starters. The dishes we ordered weren't exactly overflowing with food so I can understand why other people on here have complained. I wouldn't risk having a take away from this place in case you are disapoointed with the portion sizes. With regards to how full the restaurant is, they weren't very busy for 7pm when we left. But I have been told by my friend that sometimes for the later sitting, it can get busy and you can't hear the person next to you talk because there are far too many people and the tables jammed together. The price is quite high for a buffet. I have been to other places where you pay less and get more food for your money. I don't think I would go back in a hurry!
kamali_kuri . 2023-03-17
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We are long time customers as have never found anywhere else that offers the same quality as Keis. We dined in last year and it was worryingly quiet. They changed the price of the all you can eat option and restricted the number of dishes you can order in one go to 5. I think people are confusing this as a maximum but you can order more as soon as they bring out the first lot. Its purely to deter people from over ordering and wasting food. Re: the price - I think it went up around £7-8pp in one go which made it more obvious. I think they left it too low for too long as at £21pp it was insane value for the amount you could eat. People complaining about the new price seem to think all chinese food should be dirt cheap. We recently had a couple of takeawaysfrom here and as always the quality was top notch. I would rather drive 15 mins to collect here than order elsewhere just because they might deliver. These guys are usually very quick even on a friday or saturday evening so I order on arrival rather than before leaving just to ensure its super hot and not been waiting for me. The prices have risen (as they have for all restaurants) and I will admit some dishes are strangely priced e.g. Sweet and Sour at £13.50 and crispy seaweed £5.50 (takeaway prices) so for that I drop one star. As for quantity I dont notice any real difference. I ordered 8 items for my wife and I and that was enough to feed us both for two nights and we were stuffed both times. I think if you are used to getting chicken balls in a bag from a chinese / chippy then you may expect more quantity and lower prices. But for me the quality is a different level to those types of takeaway and I would always pay more for quality over quantity. The only other chinese I know of a similar quality is Chef Peking in Finchampstead and their prices are pretty much the same and maybe even higher. My usual order is ribs (either in peking sauce or salt and pepper chilli), thai smoked chicken (I am not sure its thai and its not smoked but it tastes awesome) and crispy chill beef or sweet and sour pork hong kong style. All are awesome imho.
P1Fanatic . 2023-03-13
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I went tonight for a take away 12/3/23. I ordered the shredded chilli beef and egg friend rice which cost me just under £14. On collection I checked the beef as there seemed to be a really small amount of food in the container. I questioned this with the manager and I said there is a really small amount of shredded beef in here for £9. He assured me this was for one portion and “ that is it”. I retuned home and I was so cross at the lack of food quantity that I called to speak to the manager again. I expressed how disappointed I’am with the food and that for £9 I expect a lot more shredded beef. He said that “this is the portion size darling, and I must not of been here before” I said I’ve been many times and this isn’t an acceptable amount of food for the cost. He wasn’t willing to help in any way- I wanted acknowledgment that the amount I was given was piss poor for £9 ! The egg friend rice was bland, tasteless and unsatisfactory ! Sadly I won’t be going here again. The other Chinese’s take outs I go to in Maiden place would serve a container that size full of food! I’m cross I’ve spent £14 on tonight for a very unsatisfactory meal that didn’t fill me !
emilytB806DI . 2023-03-12
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Really enjoyed our evening Don’t understand the bad reviews. Absolutely nothing to complain about here. We will come back again.
Liz R . 2023-03-05
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We were regular visitors but restaurant has changed hands and prices have risen to an extortionate price limited menu and small portions sadly we will not be visiting again
hayleymU3504XN . 2023-03-01
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We have been loyal costumers for years, visiting on many special occasions. Recently they changed hands. The portions are now much smaller and prices extortionate . When we asked if we could have a fortune cookie they wanted to charge us extra money. Although the food still tastes good, but not incredible like on previous visits, we won’t be returning for a while. We were almost rushed out of the door last time we were there even though we spent plenty of money and were happy to spend more. They even asked if we wanted the bill before we even enquired about it, I found the whole experience rushed and disappointing. I would not recommend this restaurant.
StefaniaC1219 . 2023-02-05
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Booked Keis when we arrived we were not greeted with a warm welcome. As we had come back after a few years the menu (which was eat as much as you like) was totally halved in size and was so over priced £29.50pp!! When the food arrived the portions were so small but we still went on to eat as we order more. The food without sounding very rude was so bland and tasteless. It seemed like the food had been cooked before hand and just heated up. We tried the next course and taste was not there! We decided to leave after paying the bill very dissatisfied ! We would not recommend !
167anjalis . 2022-12-01
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I regularly get a takeaway from this place. My family love the food. This is the only Chinese restaurant I like for miles. Food is aways great and quality consistent.
Terry Williams . 2022-11-11
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We used to go here often both dine in and takeaway but have not been for around 3 years and heard it had changed hands so hoped the food was still great. We went on a Weds night and it was very quiet (only table there after 8.30) which was good for us but not for them. The all you can eat has changed to a tick menu option with a limit of 5 dishes per order to stop people ordering loads and leaving food. 2 of our party of 5 were vegetarian which messes that up a little but spoke to the waiter and no issues. Food was a great as I remember. Portions were decent and no issues ordering more and were offered more starters and duck. Cost is almost £30pp which is a big jump from what I remember but in all honesty it was way too low for what you get and all restaurants have upped prices. I can understand if you are not a big eater it may not seem value for money but you can order a set menu or individual dishes so should be no issues. Overall we loved it and I just hope the lack of diners doesn't mean we might lose this gem.
P1Fanatic . 2022-11-03
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Food is excellent, service a little slow and the restaurant a little dated. But the food is well worth it. Good value for money
4 Seasons Outdoor UK . 2022-10-24
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Tried to book on line and by calling could not get through and as we have visited on a wednesday before and its half empty we turned up at 19.00 there was one table being used with four people on that table.The manager then informs...
markb20 . 2022-10-13
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Love this place hot quality food lots of choice for all you can eat option.
paul mclachlan . 2022-10-09
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Went for an early supper. Food is usually good and this was no exception. Not cheap and nor exceptional but good. Usually don't feel that welcome when I am on my own (despite spending £45 which is more than most spend on set meals per head) but this time service was good and friendly. Would recommend as a rule given the dearth of good Chinese restaurants locally.
Gordon S . 2022-09-09
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Nice staff , food portion very tight can ask for more but very slow and reluctant to give you more . Not away to get return custom.
Barry Glanville . 2022-09-04
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Best place to park is round the back next to the seven roses pub. Food is superb, clearly high quality ingredients and skilled chefs. Staff really helpful and chatty. Prices are good. Well worth a visit!
David Miller . 2022-08-22
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Thursday Evening, did not want to cook. Kei's food is always well cooked, (sizzling) hot, fresh. Service is always good. The buffet is very good value, tonight was no exception. Kicked off with five different starters, including a soup. Could have had more starters, but moved onto the pancake duck. Followed up with five dishes, followed by four more for the mains. Wobbled out of there to the car.
Russell Lewis . 2022-08-12
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Very disappointing food , the quality very poor, dumplings were obviously frozen, chilli shredded beef was terrible, also from frozen , chicken chow main tasteless, very disappointing, very poor value for money
dean copperthwaite . 2022-08-12
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Had the eat as you like portions were small so had keep as for more . Had to fill in a form don't understand why we can't tell waiter what u wanted . Clean down while stay there . Head waitress was a little rude
Katie Glanville . 2022-08-08
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Exceptional food. Exceptional service. Best Chinese in Reading by far. Always warmly greeted. Advice on menu from the staff is superb. Good so delicious. Every mouthful is incredible. Great ambiance and also great parking available. Highly recommend.
Linda0001 . 2022-07-29
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Excellent restaurant. Great food, great service, great all round and also very convenient parking. This place is a hidden gem in Reading and a must to visit.
Crissy D . 2022-07-22
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Spent £56 on a takeaway, the prawns were slimy and inedible; the spring rolls weren’t cooked properly and tasted like gooey dough; the Thai red curry had PINEAPPLES in and tasted like a flavoured runny water and it was probably the most disappointing meal. We...
Ninanuna89 . 2022-06-25
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Worst food, overpriced and terrible customer service!! Will never go back, stay away!
Diksha Chakrarti . 2022-06-25
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Food OK but overpriced. One of our dishes was very dry. Duck was tiny & only a small amount of cucumber
fayzeeeeek . 2022-06-21
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The restaurant was really busy and I can understand why. The food, atmosphere and service was all excellent. I'm not an expert in Chinese cuisine, but this felt completely genuine to me. My only regret is that I haven't eaten here sooner 🙂👌
John Davies . 2022-06-20
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I used to come to keis for many years and after a few years Of not going and and hearing a few bad rumours about the serve rumours about the service and new policies.... I decided to have a look I called ahead and asked...
Daniel C . 2022-06-12
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Always a pleasant time with good food. Staff friendly and helpful.
Ian Pond . 2022-05-19
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Excellent food and great service! We opted for the set menu between 4 adults. There was an ‘all you can eat’ option, but the options on this were slightly more limited. The set menu was tasty and came in generous portions. It also allowed us...
tubstars . 2022-05-17
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The outline states that this restaurant had vegetarian and vegan options. However, I was informed that all fried food including vegetables, and meat would be fried in the same oil. Under the vegetable section of the menu, there was no information on what was actually...
sdavis2018 . 2022-04-28
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Thanks to Keis for making Mother's Day truly special. The food was absolutely outstanding, I haven't had such a nice Chinese meal in a very long time, if ever. It was a delicious meal, with friendly and attentive staff serving. There was plenty of it...
788lianar . 2022-03-29
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Treated appallingly by the staff. Firstly we were very rudely told we could not come into the restaurant unless we put face masks on to walk 5 feet to the table ( this has not been a law for 2 months now) then when we were seated they asked my Little girl (9 years old) to follow them into another room to be measured as if she was over a certain height she must pay adult price of £25! she only nibbles at Chinese food and definitely doesn’t justify an adult portion! Then I requested a high chair for the infant child in our party and was told they don’t do them that they would simply “stack two chairs on top of each other to make it taller” completely unsafe! We were then told we could only choose 5 items from each course of the menu (even though it’s advertised as all you can eat!) honestly have never been treated so appallingly by a restaurant! We only came to the restaurant as we used to visit the runfold branch before it closed and always had such a lovely time. Food was also nothing special at all. I definitely would not visit again
Lisa Wood . 2022-03-20
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This place used to be one of my favourite but since new management this place has gone downhill. Normal staffs are not allowed to take orders for food or drinks. It has to go through the main lady (Manager). It says eat much as you want (£25per person) but you only get to order food in a limited portions or limited dish. I understand they are trying avoid food wastage but group of more than 6 people would defo eat more than 2 portions of salt and pepper squid. THEY CHARGE YOU FOR CHILLI OIL.
GSANGdaii . 2022-03-06
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We have used Keis for many years and have always enjoyed the food. However, used them last week for take away and found portions much smaller and the price has rocketed. This is very sad. Think it’s time to go elsewhere
David Savage . 2022-02-14
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I was just about to order from the vegetarian menu when the waitress admitted that all the veggie food is cooked with the meat and fish 8n the same oil. As they were quiet they cooked me some (pretty tastless) food fried in sesame oil....
F6876BCkarenr . 2022-02-10
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Excellent Chinese food. The staff are very friendly and responsive. Theres a lot of choices on the menu (including Thai dishes) and the food is prepared fresh for each order. There’s a very good fresh cooked buffet service and the takeaways are good too.
Froody81 . 2022-01-28
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Over my lifetime I must have visited Kei's 100 times. It is a firm family favourite and I expect I'll be visiting 100 times more as the food and service is as good as ever. There have been only around 6/7 different restaurant managers across...
Haydn123 . 2022-01-23
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Fantastic food and great service. A great place to welcome in the New Year. Fantastic service from Johnny and Natalie and their staff
Peter Rees . 2022-01-20
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We were very pleased to have elected to bring in the New Year with a visit to Kei's. Since their arrival Jonny and Natalie have coped with the challenges of the pandemic and the associated policies while maintaining the very high standard of food expected...
RY55 . 2022-01-18
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A local favourite! Kei’s never lets you down! Whether dining in, or getting a takeaway, the food is always consistently delicious & fresh! My husband and I dined in last night as a treat for ourselves before going back to work on the 4th &...
WildS1D3R . 2022-01-03
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We have been coming to this restaurant for over 20 years! This restaurant Has gone downhill since the sung Brothers stopped running it. It was a restaurant of good quality food, good service and a great atmosphere. Sadly this is not the case now it...
TheJacksons1 . 2021-12-28
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We have been visiting this restaurant for over 20 years - there was know one that run this place like the Sung brothers! there was always good quality food and a great atmosphere. Sadly I’m afraid the whole place is lost! We have tried it...
GoPlaces37355539372 . 2021-12-28
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Priced gone sky high overt 20% increase in a month never again. Ordered thr nornal yhat wr usually have but that increase is ridiculous
lizziehammers . 2021-12-17
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Over priced.. main dishes were randomly brought out. A dish was brought out 30 minutes later when we had already finished. A service charge automatically added which is cheeky considering their prices are so high anyway. Food wasn't great, would never return!
Lucy Curtis . 2021-12-06
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Great food. Had the vegetarian tonight. It was delicious and very tasty.
Tracey Coppard . 2021-11-26
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way we were tested on arrival. We were told masks had to be worn or no entry. This was not told to us when booking by phone, and is the only restaurant we have experienced this with now that rules have changed. Worse they charge 30 pence per person to supply a mask that must have cost them almost nothing to buy - abysmal customer service. Even worse it was clear that any regulars are exempt as some (not all) groups arriving were not requested to wear masks. As the tables were uncomfortably tightly packed mask wearing in the 3 steps from door to table seemed an irrelevance. Bizarrely the only beer served in a supposedly Chinese restaurant was Japanese, even though the menu shows Chinese beer. Drinks service was slow and several reminders had to be given to get the drinks we had requested. The terrible service cost them any kind of additional tip, and we will never return, nor will the friends we have already shared our experience with. What about the food? That was actually very nice, but have overall dining experience had been tarnished irretrievably.
Jonathan Drakes . 2021-11-21
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Have been coming here on and off for years. Sometimes great, sometimes mediocre, but last night was awful, very small portion sizes staff seeming indifferent to you asking for more, duck portion overdone/burnt then waited 30 mins for very disappointing main course, battered chicken pieces...
Col B . 2021-11-21
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Have to give a one star rating because if the way we were tested on arrival. We were told masks had to be worn or no entry. This was not told to us when booking by phone, and is the only restaurant we have experienced...
Drakesy . 2021-11-20
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Poor service, miniscule portions. Myself and three friends visited Kei's and left hugely dissatisfied, we could only put this down to the change of ownership. The service was slow, 20-30 mins between each serving, the starters areived and we had one tiny plate between 4 men. We immediately requested a new selection but were told we had to eat all that was there before ordering more to prevent waste. Understandable but at the same time 4 men eating child portions is unnecessary to then have to wait so long for the next roynd to arrive. The staff seemed more intereted in moving us along to the next courses than ensuring we were satisfied. So far removed from the Keis of old which was a much loved and trusted restaurant. Will not be rsturning any time soon.
Charlie Clements . 2021-11-12
MORE AT Google
Nothing exceptional, have had better there before
T F . 2021-11-06
MORE AT Google
Very nice food ,good choice on the menu, very professional service.
Kevin Wilson . 2021-11-06
MORE AT Google
We had been to Kei's before but will not go again. Service was very poor, waited over 40 minutes for a menu, they had taken drinks order almost before we sat down. Food average at best, had to send back duck as it was cold,...
jim f . 2021-10-16
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Will not go back there again. Sat near the door and nearly froze to death, very uncomfortable. The staff did not understand English when we ordered the drinks, not even a jug of water! The food came and was not appetising to look at but...
SatisfiedHampshireUK . 2021-10-14
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12 years since I last visited Keis. Sadly the owner has died since but the standard of food and service is still very high yet competitively priced. All you can eat on Sunday evenings but orders limited to ensure you don't have more than you can manage (no doggy bags!)
Paul Coulson . 2021-09-26
MORE AT Google
Incredible food, great service and large selection to choose from in the buffet style cooked to order menu. Highy recommend the pork ribs to start and spring rolls. The Thai roasted pork and lemon chicken dishes were also amazing too in the mains. Their duck pancakes in the middle course were sublime. Will definitely be coming back!
Hannah . 2021-09-10
MORE AT Google
We have been to Kei's many times before and always really enjoyed it. This time was different. It feels like there are essentially two sittings on the Sunday evening buffet - 5.30 or 7.30 pm - we were in the 7.30 sitting but when we...
321GT . 2021-09-06
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To keep it short and sweet- - shouted at for not wearing a mask when entering (embarrassing) - staff were not welcoming and border line rude from the start - portion sizes were unacceptably small and only filled kid-sized bowls once shared out in group...
IheartfoodReading . 2021-09-06
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This restaurant used to be so lovely. Not the case any more. The food is fine at most, but the customer service is shocking and ruined the whole evening. The portions are tiny and when you order more you’re made to feel like a nuisance....
hannahnowell . 2021-09-06
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Went for the first time since they changed hands, and boy has it changed. Food is nowhere near the quality of old, we just laughed when we saw the crispy duck, it was finely chopped probably enough to feed my cat. They give you a...
Dancerdickinson . 2021-08-19
MORE AT TripAdvisor
Great place for good food 🙂 Lovely service from staff.
Kayleigh Thomas . 2021-08-17
MORE AT Google
We have used this restaurant for takeaways many times and have never been dissatisfied before.This time we went for lunch with my 10 year old daughter.Ordered some food from All you can eat menu.The food was not great:vegetables were completely raw,chicken was so dry that...
fortunal77 . 2021-08-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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