Kaspa's Yate in South Gloucestershire

The first time I went some while ago, I had a lovely time. I'm not sure if the staff changed hands since or something, but I never had that experience again. Over the course of a year before this recent closure I would intermittently visit this Kaspas if the urge struck (at least 5 visits, all at different times of day and days of the week) and no matter when I went it was the same - bored, disinterested and frankly rude staff who would ignore you no matter how long you stood and gave you curt, snappy phrases if you tried to speak to them. Amusingly they apparently never once had the ingredients for a brownie sundae - y'know, brownies, vanilla ice cream, whip... the basics - for an entire year, regardless of the day of the week or time of day (why even keep it on the menu, then-?). It was always cringeworthily quiet, and no wonder if the staff is going to glare at you, what an uncomfortable environment. I'm not surprised this place didn't last very well. A real shame.

Lovely, friendly staff. The waffles were amazing. I can't wait to go back soon .

Great customer service , staff are accommodating and very helpful . Especially Josh , wonderful for quality and quick service , always service with a smile . Would definitely recommend

Eatery aimed at youths and family, USA vibe but wonderful waffle with fresh strawberries plus a strawberry syrup (not overly sweet) and fresh cream. Good coffee, good service.

Very disappointed. Website states 10pm closure. We left a restaurant to go for dessert for my son’s birthday. We arrived at 9:25pm to be told that it was take away only. Why was this not stated on the website? Having explained this to the Manager, Nicki we were turned away at 9:30pm. No consideration shown at all and lost business as a result Very poor

Parking is ok, and it’s reasonably big inside. Service was ok, but it was quiet and almost felt like it was closing time despite being a few hours from it. Food was nice, but not worth the money in my opinion.

First time here, walked straight in and got a table straight away. Staff members were not very attentive and didn’t smile at all, almost walked around grumpy. Food is always very tasty and good here. Just a customer service smile wouldn’t go far.

Food: [10/10] • I Love Kaspa’s, There Food Is Incredible!! • Both Me & My Mom Got The Strawberry Shortcake Waffle [A dessert Waffle Topped With white chocolate sauce, Crushed Digestives & Strawberries] It’s My Favourite Thing On The Menu And The Best Dessert I’ve Ever Tried!! Service [10/10] • The Staff Where Welcoming & Polite. • I Had An Incident Where I Accidentally Left My Back Pack And One Of The Amazing Staff Members Ran Out To Give It Back To Us. Thankfully We Hadn’t Gone Far, But We Appreciated The Effort She Made To Give It Back To Us! Very Thankful to Here. • The 2 Female Workers Who Were There When I Was There Were Also Very Organised And Friendly!! Atmosphere [10/10] • Very clean & Very Organised, Each table had multiple Menus. • Atmosphere Was Just Very Relaxing!! Overall: 10/10 I Loved My Trip To Yate Today. This Made My Trip Even Better. I’ll Definitely Be Revisiting & I Definitely Recommend Visiting!!

I wish I could seat outside on hot days but unfortunately the employees are always smoking and keeping the tables unavailable for customers. The owner knows how to not manage a store well.

There was a sign saying wait her to be seated and waited 5 minutes and no one came so we walked up to the counter and was waiting for another 20 minutes there was no other customers in store and there was 2 people working and both seen us all and walked away then they was rude when we was being served then when they brought the food to us the woman was very very rude and ignorant she made it very obvious that she didn’t want them to be there and then made us wait for another 5 minutes to wait for some more forks.

Popped into Kaspas to grab some takeaway desserts. We stood at the tills for 5 minutes before I had to say "excuse me" to get served. We were the only ones in Kaspas at the time so in my opinion there was no excuse to be so ignorant to the only customers available to them at the time. When I finally caught the attention of one staff member, the lady came across very rude and abrupt. Very little service available from Kaspas staff on this occasion and very disappointed at the lack of "get up and go" when you have paying customers in front of you ready to order. The desserts and shakes themselves were lovely but ridiculous and poor lack of service.

Great place for a delicious waffle. The team was great, with quick service and affordable prices. Thank you 😊

Great place to meet up with friends and family

Always quick in here, I find the staff lovely and enjoy my chats with them! See ya again soon 👌

So lush and nice place to go for

Love the dessert choices, lady who took order appeared bored and slightly abrupt. Reasonably priced desserts thought drinks slightly pricey

Don’t bother wasting your money as they don’t even get your order correct.

They never have ice cream, poor service when they have it

If you have a very sweet tooth,This is the place YOU WILL LOVE. They have every desert you can imagine,to waffles,crepes AND HEAVENLY DOUGHNUTS Although you might save some budget cause it is quite expensive—for a very reasonable price.And to those people that values cleanliness i ought to tell you that if your gonna buy in kaspas take it out or have it delivered,Because im not very happy about the sanitation of how they maintain the place.But staffs are still very friendly tho :). So if you want a cafe or a fast food with just all sweets I HIGHLY recommend to try or Go to Kaspas

Very disappointed as no ice cream for sale, was treating my kids and was let down :-(

*Disclaimer: The freezer had broken and they didn't have Gelato* Apart from the, somewhat citywide systemic issue with getting their freezers fixed... There is still a lot of choice, from waffle, to crepe, to cookie dough, served with soft "whippy" ice cream instead, lavished with chocolate sauces and a topping of your choice... However this is where I was disappointed and am somewhat skeptical as to whether you are actually getting what is being advertised... I've included pictures of the advertised "Oreo" cookie dough. Clearly in the photo you can see presence of Oreo biscuits broken up, in large chunks, scattered across the dessert. I've then included the photo of the "Oreo" waffle. I have to admit, this is *after* I had already asked for some Oreo as all could be seen was white chocolate sauce with some dusty black biscuit underneath. Clearly there aren't chunks of Oreo biscuit and the only biscuit they have is already broken up in a cup with zero signs of the white Oreo centre. Very disappointing experience all round with the Gelatos unavailable (meaning most milkshakes unavailable also)

No icecream for weeks due to freezer still broken down. Poor employees had to keep repeating themselves on this matter to not only my party of 3 but every customer that came through the doors. They looked so embarrassed everytime. Same goes for your Longwell Green diner. My party went there first and was disappointed with the lack of icecream availability. So instead we went to Yate and they have the exact same problem. Not a good look disappointing your customers and embarrassing your staff in two diners not far from eachother.

Called in twice over the last few weeks, sat down. went to order and was told no ice cream!! Staff always sat outside smoking,not very professional.

This establishment has so much potential but they are failing in multiple areas. Staff seem to have their own table outside that they smoke at, and then come inside to serve you, this does not feel welcoming. Upstairs is ALWAYS unavailable to use. They seem to always have plenty of staff working but very slow service with a lack of leadership or anyone that is in charge.

Great food experience with kaspas, always amazing deserts however this time I ordered the food was cold but other than that every other time I've ordered or eaten there it's been great wouldn't want a desert out of any other place

Really yummy food. Really nice staff worked on our order quickly. Just rather expensive but a nice treat.

Just perfect, service was amazing food very tasty I recommend

Came for desserts today. Service was very quick and efficient. Best waffles in town. Very friendly and helpful staff. Definitely worth a visit

The restaurant was quiet but very clean. The only staff there was professional and friendly. The food was made fresh and it looked and tasted amazing. Been here a couple of times and Niki is always very kind to me and the other customers. The customer service is always perfect!

Came in twenty minutes before close, (might I add other people were still in the shop) and a staff member shouted as we walked in “I just want to go home!” In an aggressive manner. Also staff were mopping floor with evidently stale dirty water in which the smell was awful enough for other people to comment on it.

Brilliant and Beautiful, friendly and professional staff members working tonight, thanx for a nice and fun evening 😀

Avoid at all costs! As I entered the shop, a member of staff was outside smoking which was blown in. She then came in, checked her phone, didn’t wash her hands, didn’t put gloves on, itched her head and proceeded to make my drink. I was stood waiting for the other half of my order whilst the food was getting cold, and they asked why I was still stood there. I gave them my receipt and said I haven’t got the rest of it, which they started making. Really bad organisation and management. Some of the staff can barely understand what you’re asking for. Really difficult to deal with and definitely won’t be returning. Extremely unhygienic.

Quite busy and only two young ladies serving. Both were very polite despite being rushed off of their feet. Food yummy as always but I do feel it's very expensive.

The puddings, as usual, were absolutely delicious and always so well presented! Service was great too. Just disappointed we couldn't go upstairs and could only use the disabled people's toilet. But that's all.

Can never go wrong with Kaspa's, been there a few times with my bloke, never any issues, delicious food.

Tasty treats, we love the crepes! Initially my drink was too sweet but they offered to remake one and second time around it was much better! Have been here many times and staff are always helpful.

Deserts were quick and very nice. We shared 2 waffles with 5 people and 2 Sundays and it was more than enough. Service was good and it all tasted amazing. I would definitely go there again!

Great desserts, very delicious however quite often they take a long time to come out, staff always happy to help and free parking nearby which is great.

Every time we go it's either closed when it should be open or so slow there is no point.

Awful place. Filthy inside and out. No crepes (sign looked older than the building itself saying this) no ice cream and no sundaes. 3 staff on their phones. No hello or please and thank you. Avoid at all costs. Spend your hard earned money with someone who actually cares.

I've been here a few times and each visit worse than the previous one so will not be going back. Considering how many staff they have and how few customers have been there when I have been in the service is ridiculously slow. This time 3 other tables had customers. One was finishing up, one seemed to he getting their orders in drips - ie items coming one at a time. Could not see the other table as was behind me. 6 staff faffing around. During my last visit I was stood at the counter, menu in hand for ages. A second customer then also stood waiting. Finally a member of staff came up (I was distracted by my Grandson who came to see what was taking so long) and she went straight to the bloke. Didn't ask who's first, and he was just as ignorant and didn't says I was there first/check if I needed serving. He said he thought I'd been served when I pointed out I was there before him. Don't know why he thought that when I was still holding a menu and waiting at the counter! Then the girl didn't understand what I'd ordered. One scoop of ice-cream in a cone and 2 scoops, 1 vanilla, 1 cookies and cream in a cup. She came and asked if that was 1 scoop of each in 2 separate cups! Crepes still not available and the table nearest the door seems to have been broken for months. Upstairs section always closed when I have been in. Worst customer service I have ever seen.

Food is good but the service is unacceptably slow. We ordered take away ice cream, single scoops and it took over 30mins after ordering to receive them. There is clear lack of management behind the counter

asked for extra sauce and it came with milk chocolate sauce when it was supposed to be white chocolate?! there was barely any extra sauce and the waffle is tiny for its price ! cremes is better don’t waste ur money 🫶🏼

Crepe place that hasn’t sold crepes in months.

Waffle could have been done a fraction more for my tastes but otherwise good service and food. Will be coming back

The food itself is phenomenal but Charley and Nicky are more phenomenal, they helped me a lot by making this amazing waffle and sundae and now I'm not in debt anymore. 10/10 recommend

Was very good and nice staff were excellent food was amazing

Awful service! Staff looked miserable and barely even talked, never mind a hello or thank you. One of the staff just chucked my glass of water on the table and nearly tipped it over me. Only thing going for it is the food.

Nice selection of deserts with lots of options kids heaven! nice treat for the kids. quality of the ice cream and waffles is good. not much more you can ask for!

The service is slow and although you have to wait at the door for a staff member to seat you, there is no acknowledgement of your arrival. It feels like they need more staff. Once sat and ordered though, the food is as expected.

Beautifully made, happy polite staff, clean too!

Amazing waffles and ice cream as always, and decent hot coffee and tea in large cups unlike most places these days.

Went there today for the 1st time..... wow. Very clean, bright and pretty. Helpfully staff and very approachable. The menu is massive. And the desertsnaremtondie for. I would highly recommend.

Great options, too much to choose

Service was awful and very slow! Desserts all came at different times meaning some had finished well before the others had even arrived. Based on todays service I don’t think we will be returning.

We visited today at 12.00 we were seated within about 5 minutes and placed our order and paid. It then took over an hour for our food to arrive this was also the case for the family behind us who had only ordered ice cream. When food arrived the waffles were cold then 1 order tool another 10 minutes to arrive. Its a shame as we took the kids there and they understandably got very restless

There is one lady that is really rude and her customer service was horrible, no smile no thank you or anything and she messed up our order and blamed us for not giving her the right order when I pointed to it and said it out loud I used to go there a lot but since hiring that girl I don’t want to go in there anymore

Not to busy. Wait for food wasn't to bad. Just a shame some of the staff lacked a smile and enthusiasm.

Waffles were good, relatively clean but don't go for the atmosphere.

A very nice experience staff friendly and helpful and fast

A great place if you have a sweet tooth, moderate prices but they have so much variety.

The worst customer service. Made comments about other customers whilst there.

Service was slow took at least 20 mins from order and all 4 desserts came at different times.in fact 1st person had eaten by time the last dessert arrived. I had the Crêpes which was tasteless and the texture of rubber. but everyone else liked there's there are alot of options and a fun place to treat the family.

Like being back in the US.... Milkshakes, waffles... Crêpes... all taste incredible!!! Had a Coke Float for the first time in years!!!

Desserts are ok, expensive though and cakes aren't great, a bit on the stale side. Stick with the ice-cream.

Popped in for 2 lattes and a single scoop ice cream, we were going to the cinema so got there about an hour before the film was due to start, its always a bit busy so we thought an hour would be ample time. Our coffees arrived just over 45 mins later and we did have to remind them about the ice cream........... Managed to get in to see the movie but it had started, if you are going to Cineworld, then go to Kaspa`s after

Food was ok but expensive for what it was! The toilets were filthy and after glancing in the kitchen I really wish I hadn’t already eaten 🤮

I wait it tonight half an hour for an order,girl's from there just leave me to wait and to wait..:( ..very unprofessional staff,im sorry to say that,i will not come there anymore,just when i will read good reviews about this place...

Played Ed Sheehan the entire time. Nice deserts and sweet drinks though

Incredible food but rather expensive, the store is chilled which is actually a very nice thing on a hot day Atmosphere is relaxed and music is a nice touch whilst not being too loud The food options and quality is well worth the price if you're looking for a treat

Ordered the tropical sundae and came out with 1 strawberry and two lumps of banana - disappointed to be honest.. especially at £7 … overpriced! it was missing the fresh fruit which should have been mango, coconut, peach, pineapple and kiwi fruit. Sorbet tasted strange and didn’t taste like banana and mango gelato wasn’t very nice at all, over powering strong taste and it wasn’t mango that I could taste. I had my 2 year old daughter with me and the music playing was full of swear words really loud and the two ladies there were not present the whole time to discuss the music choice. Will not be going back.

Overpriced frozen cakes, and very limited choice (had about 3-4 options to choose from), staff was in dirty clothes, which is unacceptable for a catering venue. Although he was very polite whilst we made our choices, the whole experience was ruined when later he sat down the table next to us (I was with my 2 young children) and started smoking a cigarette.

A bit pricey but lovely as always

Always nice food, although did click and collect and still had to wait quite a while once we got there as they hadn't started to food

Quality is great but either I haven't been in a long time or the waffles have got smaller.

Great food but very unhealthy 😂

Always seems understaffed the poor things, no wonder they're all miserable. Went a few times a while back, so expensive for what it is - won't be going again

Food was ok, very very expensive. Would be cheaper to buy my own waffle maker.

The Desserts where fantastic. how ever under the government covid secure This place was not save As did not have any self distancing measures And no opinions for hand sanitizer in place when walking In or out Also did not take any details for track and trace And dont think this place should be open Until is covid secure Just hope after my Visit today we dont catch the virus as wont be able to track needs sorting out asap have been reported

Went all the way to yate for kaspas since it says store is open! Only to find it is not!

Really good ice cream, and friendly service despite how busy it was! Went on a government funded 50% off offer & was unsurprisingly packed within minutes of opening the doors. Went with my 2 kids & the bill went from £25+ to just over £12. Wouldn't normally want to spend the 'real' amount on ice creams & drinks but the offer made it much more appealing! Had about a 35 minute wait for our order, which wasn't bad considering the number of customers, but a bit longer than the 15 minutes I was told. Either way, you could see they were rushing about & not stood twiddling their thumbs! Dedinitely go again, but not sure I'd want to spend £25 on the same order.

My daughter forced me to go in again..staff friendly and polite..and scrummy treats!

Popped in with wife and Daughters. Large portions and good value. Staff happy and welcoming, place looked nice and clean. First visit and great first impression

Speedy service. Didn't have the options we wanted but the other options were sufficient. I'll be returning.

We came here today for my grandsons birthday, 6 of us in total, had to wait for a table when it appears the upstairs was empty, unfortunately, the service was less than adequate, 5 waffles and one pancake ordered, 5 waffles finished eaten and I’m still waiting for my pancake, not good enough and no apology for the wait, would I go there again I don’t think so !!!

Quite a nice evening out with my family tonight to Kaspa's. I enjoyed my After Eight sundae. Will come again one day perhaps. However, these ice creams are really sticky and made my hands sticky. They receive a 10/10 rating.

Yummy. Great place for a sugar fix, not too often though!! A good place to treat the grandchildren. Clean counters and tables. Nice atmosphere. Will call in again.

Don't know I went to Frankie's!

Great service, reasonable food, not a lot of chooses, fav ice-cream always running out

Came here for a staff get together. The food was very nice, slightly overpriced. But staff were very polite... lovely place.

Excellent puddings and good service

Great when quiet but when busy staff can be a bit chaotic.

The food was good, I liked it and my boyfriend liked it. It wasn't undercooked or overcooked but The floor was disgusting it's had old popcorn , a dirty knife and old cream( it's stuck into the floor). Also my boyfriend ordered a hot chocolate and when one of the staff who came to give it to my boyfriend, he slammed it on the table. I was surprised that he didn't smash the glass,it had a handle there wasn't a reason to slam it down. And you could tell the plates were microwaved or something because as soon as you touch it it burns Also the staff member that was carrying my boyfriend's hot chocolate could of said sorry because he slammed it down because it was hot but no he just walked away. It's a little over priced, I would say. I would visit again because the food was perfect.

A little disappointing, a lack of flavour, looks amazing and promises a lot but not what I was expecting

Felt rushed, but overall a good dessert

Guys made crepes with the wrong toppings by accident but I could have that one and they also made me the right one very quickly. Staff was very nice and appologiesed

Great food and quick service, food is reasonably priced and you can also takeaway!

Friendly staff Icecream was amazing fresh fruit and definitely going to be back..

Just went in for a milkshake with my family. We were told to sit on the wait bench and then got ignored for 10 minutes. Whilst lots of staff keep walking past and tables were available. So we left. Great experience! Keep it up.

Lovely little treat. Just don't order too much