Kaspas Desserts in Cheltenham

I had a groupon booking for 11.30am. Arrived and the girl was just opening up, but when we came in, she came rushing and said we're not open until 12. I showed her our booking and she just shrugged, as if to say ' I don't care', we open at 12. End of. Didn't feel like eating there after that customer " serivce" and I've had my voucher refunded.

Popped here for desserts amongst us. The waffles and icecream were good. Huge extensive menu but kept it simple in the end. Not sure if it’s the best dessert I’ve had though

We arrived got table within 5 minutes, choose the birthday extravaganza (had to choose 12 ice creams, 3 toppings and 3 sauces) and 4 more desserts and took less than 15 minutes for all of them. Was quiet but was that impressed will definitely go back. The birthday extravaganza was huge and will take 2 people or more to eat it all.

Called in here with a friend on an afternoon out drinking. It ticks the boxes if you fancy something sweet to eat - a dessert. Service a tad slow and a couple of Mars bars would achieve the same effect. I can't see myself returning.

We ordered strawberry indulgence waffle when it came we got a white choc indulgence waffle instead not sure where the white chocolate came from. Also ordered a strawberry and crème crepe with the waffle and both came over done and was really hard to eat.

My friend ordered a custom desert when it arrived it had the incorrect toppings we asked for it to be changed they instantly argued with us and told us she didn’t order what she wanted and she had to pay more to get what she wanted the first time. Horrible staff

Have been here 3 or 4 times. The menus seemed tattered on my first few visits. I’m not keen on the food here. It’s as if it’s too sweet and not creamy enough?! Big portions, though!

After shopping with my teenage daughter our last stop was for ice cream. As always the service and ice cream was fabulous!

I ordered via Deliveroo and my order was delivered quickly and was absolutely delicious! A little on the expensive side but well worth it when you have that sweet craving !

Nice atmosphere, good music in the background and nice deserts. I think they use the cheaper galeto instead of genuine dairy ice cream but still tasted very good.

I went here as a last resort to be honest because me and my boyfriend wanted bubble tea for valentine’s day. We came here 20 minutes before my boyfriends bus was meant to arrive because you know, we assumed it would taken over that amount of time to order 2 drinks. nope. my boyfriend missed his bus because of how long they took to literally make 2 drinks, and the drinks didn’t even taste good.

Very friendly prompt and safe visit. The choice of desserts makes choosing very difficult but I think I made the correct choice which was very good and I will definitely be back

Went for a treat , ordered a waffle and cookie dough the lady asked me what I would like on it , then when collected my order there wasn’t any cookie dough I am very disappointed with this , was looking forward to my cookie dough.... could be on lock down for months this could be my last one for a long time

Came in for a take away it was very quiet as a Sunday however the wait was horrible, all staff were messing around behind the tills and on their phones. They kept looking over and clearly new we were waiting

Ok food - obviously the kids loved it. Was feeling impressed with the service - it was ok. Value is ok too - nothing special, the kids enjoyed it tho 💕

We came for something sweet and we find The right place, it was great service and delicious desert. For sure I will come again.

I like going here every so often as a treat. The staff are always polite, the prices are reasonable, portion sizes good and the desserts great. I particularly like the waffles, sundaes and the cookie dough. A few months ago they often had loud R&B music playing with a lot of swearing, making it an unsuitable venue for children (which is a shame for a dessert restaurant!), but fortunately that seems to have stopped lately.

El salón de postres es increíble, las raciones son geniales, no son tacaños y se aseguran de que estés satisfecho. Veo algunas reseñas aquí que mencionan que el lugar necesita ser arreglado, eso es cierto, pero los postres son tan buenos que realmente no presto atención. He estado en Creams justo en el camino y el servicio al cliente y la forma en que hacen sus gofres y crepes son tan malos que a pesar de que el lugar está "arreglado", ya no voy allí. ¡KASPAS TEAM sigue haciendo lo que estás haciendo! Me estoy convirtiendo en un habitual

5 de nosotros aparecimos aquí durante una tarde preguntándonos por Cheltenham. Los postres fueron agradables y había una buena selección disponible, pero todo el lugar necesita atención. Con azulejos faltantes y asientos y mesas dañados. Tuve que vigilar de cerca a mis 19 meses. . .

Had 2 Waffles and ice cream delivered by deliveroo. Delivery was fast and waffles were still warm and ice cream cold. Food was delicious and well worth it. 2 waffles came to £23 but was well worth it! I had the Oreo waffle! Highly recommend!

I absolutely love this place. Dessert is the best part of dining out and after a bad experience elsewhere we decided to come to Kaspas for dessert to cut our losses. It is what it is.. you decide, you order and you get a great big yummy dessert! Keep it going Kaspas you’re my ultimate cheat day visit!

Fuimos atendidos por alguien que no entendía el idioma inglés, uno sentado. Descubrí que los baños no tenían papel higiénico, a pesar de que los papeles de limpieza se habían firmado unos 15 minutos antes.La razón por la que salimos fue que cuando les pregunté si tenían alguna torta, ya que no había ninguna en exhibición, me mostraron algunas rebanadas individuales aplastadas en un armario refrigerado con botellas de bebida.¡No estaba dispuesto a correr el riesgo!Muy decepcionante.

If desserts are your thing, this is the place, A wide variety to choose from and you can smell the sugar in the air, All desserts come with a portion of ice cream. The staff were friendly and provide a box to allow you to take home what you cant eat. unfortunately the delivery had been left outside the toilets and mixing a box of bleach with boxes of Oreos is not my idea of good practice.

Visited with a friend who has been before. I had a hot chocolate which was delicious and a waffle with brownies and ice cream it was really good. Staff were friendly and efficient and the place was clean and tidy, great place for a really indulgent dessert.

We came here late last night looking for a nice place for dessert. Went to the brewery quarter first but remembered this place from a youth social two years ago. We had a great sundue and a coffee for a pound. Very nice cheers.

We came here directly from the cinema. When I booked, staff were great, understanding that I didn't know for sure when the film would finish. When we got there we were put in a great semi private area, which was nice for the kids.

Found a hair in my deliveroo order, neither Kaspas or Deliveroo offered a refund. Lost my appetite after eating a third of an over-priced waffle. Won’t be ordering again.

Mình được một người bạn chung trường dẫn đi tiệm đồ ngọt với nhiều loại kem, bánh siêu bắt mắt, toàn bộ không gian được trang trí với tông đen và hồng. Lúc cả hai món vừa được bưng lên thiệt sự mình nhìn mà choáng vì nhiều lắm luôn mình chọn Strawberries & Cream Crepe (5,95 bảng ~ 178k) với bánh crepe tươi vừa mới ra lò, lớp bánh khá dày, độ ngọt hoàn hảo, còn phía trên có dâu cắt lát, dâu không hề chua tẹo nào nhưng mà mình lại không thích dâu lắm whipping cream béo ngậy, bông xốp, được xịt hẳn bốn viên to. Ngon nhất phải kể đến là cốc kem thơm vani vừa đầy ụ lại còn mát lạnh. Nhìn chung mới đầu ăn thì ngon chứ về sau thì ngấy lắm vì nhiều quá bạn mình dùng Strawberry Butterscotch Waffle (5,95 bảng) với nguyên liệu y chang khác mỗi loại bánh hoyy

Visited here tonight with my daughter who is a student. Staff refused to let us use the ‘Student Monday buy one get one free’ offer because I was paying instead of my daughter! What a jobs worth!! We will be going elsewhere next time I visit!

Haven’t received our order yet but a terrible experience so far. It’s far too hot in the restaurant; I supposed the aircon is broken, or, as it’s unusually warm today (22 degrees) it feels like the heating is on.

We went there for a dessert after a dinner. It is good if you would like to taste American desserts. I had an Oreo cheesecake. It was good. There are crepes and waffles as well. I can say that the price are quite fair but the place is not very clean even if the decorations are nice and recalls the 50’s

Went on a Sunday afternoon with family as a holiday treat. All had ice cream sundaes & drinks. Food & drink were fantastic, cannot fault it.

I had been building up to "fun, special" desserts. ignored when walked in and not noticed when walked out after 25 minutes of sitting waiting for someone to serve me. Maybe this is not typical (to be fair) perhaps service normally good but no one even acknowledged me asked if i wanted to order, or even explained "you have to order at counter". disappointed experience didn't match what you wouls expect

I recently needed to PURCHASE a kaspas for a work event. This was promised to many co-workers and I was not able to fulfil their needs therefore not filling their stomachs. I tried to order on the night of the work gala and the order BOUNCED BACK. I tried to reorder several times however kaspas had removed themselves offline I felt personally attached by the action. I tried to call to sort a order out and they hung up. I’m truly ashamed and sad that I let my work DOWN. Please can This be sorted IMMEDIATELY. Thankyou, just kidding no Thankyou.

We visited Kaspas dessert parlour in the hope to get some delicious dessert and ice cream after a meal in Cheltenham with friends. Unfortunately the ice cream was poor quality and not real gelato, the cookie dough dessert was very tasteless and processed. That said the Oreo milkshake was nice. On the whole an okayish dessert parlour.

Ordered through Just Eat as was a late evening. Was pleasantly surprised when the order turned up 40 minutes earlier than we were told it would. However, the order wasn’t correct, we called up Kaspas and were told that they were to busy to deal with us so we would have to call back another time. We waited and called back 40 minutes later explaining that we weren’t happy that our order was wrong or that we had been spoken to rudely. The guy on the end of the phone was blunt with us and said sorry but nothing he could do.

Oh dear..! My family had so been looking forward to eating here all of our friends have been so we were super ready to see what all the hype was about. No no no, we walked through the door to a line of about 4 parties waiting to be seated 4 people plodding alone looking miserable behind the counter not one person greeted us or even looked up or smiled the staff looked miserable, we spoke with the other parties waiting who informed us that they had been there 15 minutes already waiting for a table which there were many free but when we asked they said we had to wait to be shown to a table, holding my baby I wasn’t too impressed! After 10minutes we and two other couples left the restaurant just as a young lady started shouting at the manager. Such a shame still not been back but heard good things about Gloucester so it’s on our list!!

Really enjoyed this special treat place! Just need to combine a trendy cafe experience for a "regular" to make it one of a kind..... no ignore that keep doing what you are doing! EXCELLENT!

the local is quite good. the staff doesnt seem very happy even it wasnt so busy. our drinks & desserts were nice. the music seems a little to loud. overall its good

As Kaspas is in town, it is very easy to get to and parking is also easy and reasonable. I had a fabulous dessert which was served reasonably quickly. The decor inside is new so no problems there. We were able to talk and enjoy our desserts without too much noise. I really enjoyed the dessert and the whole experience. The ingredients were all superb. Everthing was excellent.

Visited with my two 6 year old girls today on a Saturday lunchtime for a birthday treat. Background music was urban rap with swearing and the f word, which both girls picked up on. Appalled that an ice cream parlour catering to young kids would deem this appropriate. No manager on site to complain to, won’t be taking any children there again.

Took the mrs out for a treat and decided to come here. It’s not been there long but it’s a bit of a state. Toilets are shabby and smelly, there was no music or atmosphere and even though there were only two couples in the place they still got the orders incorrect and bought over the wrong ice cream.

I visited here having been wowed by the Kaspas in Gloucester and was immediately disgusted when I walked in. The place not only looks run down but it wasn't helped by the fact there were loads of empty tables which hadn't been cleared. We had to go up to the bar to remind them to take our order despite there only being three tables full and then they got our orders wrong and all brought out at different times. Definitely not recommended.

The manager was rude and unfriendly. We waited 15 mins to be seated and then 45 for our food. People who ordered way after us were getting their food but we waited for ages. We watched as the manager helped himself to drinks, talked on his phone and chatted behind the counter whilst everyone was waiting. Our table wasn't cleaned and my friend's tap water wasn't even given till our food finally arrived and she asked for it. Won't be going here again.

What a waste of time. Arrived and given a table with menu. Went to order and was then told that the ice cream machine was not working which meant that they weren't able to do many of the items on the menu. Then decided to order some ice cream from the counter. It then arrived and was completely incorrect. Sent back, correct items as per our receipts given to us 20 mins later! When asked to see a manger, I was told that she couldn't give me a refund as we'd paid already and needed another type of manger to do this. When I asked for the complain procedure I was told it was to put something on Facebook!!!!!! This was challenged but I was told she didn't know any other way. Disgraceful service with useless management. I asked if they had considered putting a note on the door before people came in to say that the machine was out of order, but they couldn't see the benefit of such a thing.

On arrival the venue is clearly very class and uber smart.

Due to the location of this place, I hadn't rushed to visit! We decided to pop in before a cinema visit and I have to say it was better than I thought it would be! We went in the school half term and it wasn't too busy, service was fast and our waffles and cookie were good! I will definitely go back for a treat every so often!

Fab desserts more than I could eat and the kids loved it. Five of us went and the waffles were huge oozing whipped cream. Font plan anything else to eat that day

Took the kids here as a bit of a holiday treat. I've been a few times for various celebrations and have always ended up spending a fortune. The shakes and ice cream have always been delicious and the kids have loved it but they're missing a trick with the service.

Myself and my wife used to be regulars of Kaspas. It seemed to us to have gone downhill as times gone on

Came here on a quiet Thursday night with less than 5 tables occupied. It took about 5 mins of us pointing at ice cream flavours and waiting at the "wait here" point before we were even served. No prices were on display. We ordered 3 to-go ice creams. Which we had to clarify with the guy on the till as he got it wrong twice when reading back to us- seeming to try and put through a cone for each order so as to charge an extra 50p a go.

I was really looking forward to our visit to KASPAS with the children since i love all that it has to offer. However the dining area was rather dirty. It looked as though there had been feeding time at the zoo prior to our arrival. Our orders took a while to arrive even though it was not busy and when it did turn up the order was wrong. In the end I was glad since the white chocolate sauce I was supposed to have (after trying my friend's) was very sickly. This place could do well with the right management in place.

Only called in for 2 takeaway ice creams. Ended up being served by 3 staff as not one had any clue and they couldn't have cared. Took over 10minutes for the order to be completed even though we were the only customers. We both ordered the same size and yet once outside we realised both in different sized tubs!! Not difficult to serve ice cream!!! Ice cream delicious but won't be returning

Came here for dessert a few months back. Had a delicious crepe with plenty of toppings! Milkshakes are lovely too!

We have been to their sister company in Kent (Creams), so we were very happy when this opened and we were not disappointed with this one. The waffles are massive (I always have to take half home), and there is a wide selection of toppings. I especially recommend the Nutella waffle with extra strawberries.

Hardly anyone in here - 6 people tops! We went to the counter and ordered our desserts. Hubby wanted the strawberries without the chocolate on. We were told that this wasn't possible! So we just ordered a sorbet instead. We ordered a vanilla ice cream with blue millions on top for our 6 year old. This arrived 20 minutes later with pink sprinkles on as the blue millions were only for display and out of date. Daughter was disappointed as we ordered a drink with juice balls in, the waiter came over 5 minutes after we paid to say there were no juice balls left and she could have jelly, so she agreed to this. This was the strangest jelly that we had ever tried it was chewy and had like an elastic cover over it, won't be ordering that again! All in all a 25 minute wait for 2 ice creams, 2 milk shakes and a waffle which all arrived at different times, with indifferent staff. Will be going elsewhere.

Took ages to place my order......the first thing I wanted was unavailable so had to change. I wanted to order one of the ice cream milkshakes but they didn't know what I was talking about! I kept pointing to it on the menu....it said they could make a milkshake using two flavours of ice cream so I said I'd like one made with the chocolate ice cream and the hazelnut and chocolate ice cream. They could not find this option on the till and still didn't know what I was talking about. In the end they put a ferrero rocher milk shake through so I just accepted that. I went to sit down and then was told my second option wasn't available so had to change my order again. Our milkshakes were taken to the wrong table by the person who had just served me. They eventually made it to our table. I asked the server which one was which to which he replied that they were both the same. I said that I'd ordered two different ones to which he said "that's them" so I again asked which was which and he again said that they were both the same. I again said we'd ordered two different ones but he didn't seem to understand so we just tried them. Lucky neither of us have a nut allergy! Our desserts came which were overpriced rubbish. Will never go back and will recommend that our friends and family don't either.

I ordered food from Kaspars through Deliveroo. 3 hours later and 11pm it arrives. The bag was soaked and the driver dropped the milkshake. 15 minutes of cleaning and 10minutes on phone. They offered me credit to my account. Why would I want to use deliveroo again.Persuaded to give me money back for just the milkshake. Whole meal ruined

Such a shame. We entered into a half filled restaurant thinking it wouldn't take to long as they were busy. Confusion as what to do. The door said closed, then you were greeted by a sign saying wait here to be seated..... no one came. We found a table and sat down. Surrounded my screaming children and messy tables from previous customers. Staff were very quick to get rid of me at the till and not very polite. Had to wait over 10mins for the food to arrived which was not what I had hoped for. Not the greatest of quality and very over priced. Toilets were unclean and the baby changer had much to be desired. My daughter did enjoy herself though and enjoyed the sparkly wall but unfortunately we will not be returning.

The inside of this place is very cheap and badly designed. The service isn't partially great whatsoever, slow and careless staff, lacking charm. The desserts are rather pricey and are very basic. My dessert was very carelessly just chucked in the glass, very basic and overpriced, although it was tasty but it was ice-cream. Our table hadn't been wiped down after the previous people so was therefore sticky and unpleasant. There is also a disgustingly sickly sweet smell seeping round which is very off-putting. I would only recommend this place to people with children. It is most certainly not an adult place.

Went to kaspas with my friends me and my friend had some ice cream the time it came to us was all melted the woman who served us was so rude didn't speak hardly just pointed us to are table they only had 2 people behind making food this place hasn't even been open a year it's a joke no wonder it was quiet and the smell is there makes u sick . The toilets in there are a joke one toilet in there god help them if it busy. was really loooking forward to kaspas after this service and my food was shocking won't be going again !

Questa sera siamo passati in questo locale a prendere un dessert, ma chiudeva alle 22.00 e sono stati unnpo' sgarbati i dipendenti (non do 5 stelle per questo motivo).

As a family, we love going here - the choice is endless and the service is good. I love the ice cream sundaes and the kids love the waffles - it's a good place for a treat but not too often as highly calorific 👍

I went to Kaspas for my birthday with some of my friends. It is usually very good, but this time we were a bit disappointed. We ordered some sundaes and they didn't have the ice cream, so we ordered cookie dough instead. Later on we saw a member of staff eating the ice cream we asked for. When our cookie dough came only 2/4 came with ice cream which we had ordered so we had to ask again for some. When we went to the toilet, we were chatting and a member of staff came to us and said she could see us on the cameras and asked us to shut up when we weren't being any louder than anyone else there. We were a bit disappointed this time, however when the food did come it was good.

Decor is ok but the tables aren't properly cleaned between guests so they're a big sticky. It takes quite a while for your order to arrive, and we saw two other tables go up and complain as they had young children. Nasty sickly sweet smell which isn't great even if it is a desert place. Sundaes were ok but not amazing and after such a long wait not somewhere I'd comeback to.

A frequent visitor. Maybe once a month. I love the Crepes, the other half likes the waffles.

Good food, service and atmosphere. Staff very pleasant and make you feel welcome. Restaurant clean and spacious. Maybe a bit of music to enhance the atmosphere.

came here with my sister. i waited at least 40 mins before they even acknowledged my existence. once we were seated at a disgustingly dirty table, i order the ferero rocher cheesecake. dont get me wrong, i love ferrero but eating this reminded me of the texture and taste of loo roll soaked in urine. i came here looking for something sweet, and left with a BITTER taste in my mouth. would NEVER EVER return.

A very American looking ice cream parlour serving a wide range of delicious waffles, crepes, ice creams and sorbets. Efficient friendly staff. Nice and clean

Visited here with a friend and children. The place wasn't particularly busy but still had to wait to be seated, and were told there was only one menu for the 5 of us to share. We weren't then told the Mr Whippy was out of order, so various options were not available, and judging by other reviews, they aren't in a hurry to fix this. We chose, and ordered. Food took an eternity to come, which was fine for us, as we weren't pushed for time, but in reality it was an unreasonable wait. Puddings were nice. Decor very American with diner style benches which aren't even bolted to the floor.

I'm really struggling to understand how this place is still going. I have now visited twice, and both times I have left disappointed. Firstly, this place looks terrible, don't get me wrong, I understand this is supposed to be "American", but all it is is cheap work done to open quickly and looks very unprofessional. Secondly, do you even have a system in there? Honestly, myself and my sister along with my nephew wanted to grab a scoop of ice cream each after bowling. We came in to find the place was very quiet and plenty of staff. We waited at least 10 minutes (if not more) to get 3 scoops of ice cream!!!!! I felt very sorry for the waiter, who for some reason had to serve and stand behind the till, despite there being so many other members of staff... To finish this all off, the ice cream isn't even good, it's very average and to be honest I think I might prefer super market ice cream. It's a shame because I think this place had a potential...

Visited here on a Quiet Sunday Afternoon , We were greeted at the door and told that the ice cream machine was out of order so milkshakes and Sundaes were unavailable . On ordering at the counter , the staff seemed unsure of what they had available , and as they were so busy chatting to each other it seemed to take forever to place the order . The waffles arrived and were disappointing , dry and bland with the smallest portion of ice cream I have ever seen . Again service was terrible , members of staff clearly not working as a team . In short, terrible service , terrible food that all came at a very high price

Visited today on a very quiet Monday. Despite there only being about 6 other people in the place, we were ignored on arrival. Helped ourselves to menus and sat ourselves down. No-one came to the table so ordered at the counter. Waited 25minutes for two milkshakes and a crepe, which were nice enough, but not anything special. Staff looked fed up and generally the place was very disorganised. Will not be visiting again.

Shame that I have to give a terrible review, but I've see that's all that this place has been receiving lately. Think it's time for the franchise to look into it or they'll have to shut the place down soon!

We were a party of 5. We were shown to a table straight away by a server who appeared to have had a charm bypass. She threw the menus on the table then disappeared without a word having been exchanged since we arrived. We ordered at the counter then waited 20 minutes for our ice creams to arrive. After 15 minutes my daughter was informed the coffee machine had broken but she could have tea instead which she accepted. Our order duly arrived except for my granddaughter's pancakes. After waiting another 10 minutes we asked where they were only to discover that they had forgotten to cook them.. They arrived eventually but we may as well not have bothered as they were almost inedible, Our ice-creams were OK but nothing special.

Waited ten minutes to be seated by a pleasant enough chap who clearly was meant to be making desserts and not greeting customers

After being told to wait for a table because it was busy, a party of 4 who were behind us in the queue were shown to a table before us which would have been fine, however, we were then seated 10 minutes later on an identical table. Despite the restaurant being busy it was the disorganisation of the staff that made the situation worse as although it was busy it wasn't full. The staff members were getting confused with orders and it took us 30 minutes just to get a waffle. Overall, although the food was ok, it was definitely not worth the wait and we will not be returning due to the bad service.

Saturday afternoon mayhem. Ordered cappuccino. Got milky coffee. Sent it back and got black americano. Stuck with that as not sure if 3rd time would be lucky. Waffles taking 45minutes. Not a fun experience. Not one I'll be repeating ever!!!

Me and partners discovered Kaspas whilst on a weekend break to Swansea! We have been hooked since! Our closest is Cheltenham and still amazing we would spend every weekend here if we could! The deserts are incredible cooked or plated to perfection. There is a great variety of different deserts to try and could discover something new every time! Service is quick and the food is always delightful

I really like Kaspar's, the ice-creams & desserts are lovely, however it's not always service with a smile & there's usually a long waiting period! At least 20 minutes, & often 40, & even longer when they mess up your order!!! There are often children running about, & being rather restless but you can't really blame them when they're waiting for so long; however, this is probably not the best place to take a date.

Having seen the mixed reviews, I went today for a youth group social with trepidation, it wasn't to busy for a Mon evening, I enjoyed my chocolate fudge waffle and lovely ice cream, the youth enjoyed their Sundaes and waffles too. I didn't give this a higher rating due to prices and non swift table cleaning. Will come here again.

Do you like ice cream. This is the place to go in Cheltenham. A vast menu of delicious ice creams and galatos, waffles and crepes. Young staff very efficient and welcoming. Explained what was what as it was our first visit. What a treat.

Surprised by some of the reviews I've read after our visit as we really enjoyed our icecreams. Lovely staff were welcoming and showed us to our table. Large selection of tempting treats and we opted for icecream sundaes. Both lush. Had a good laugh and joke with the lady serving at the till. You have to come here hungry for a waffle I reckon looking at the size of them!

Food: if you're having a birthday party, this is a good place for desserts. Everything has yummy and sweet toppings. I love their waffles and it's a great place to get your sugar fix.

Went to this place with 3 other people. We ordered our food and 10min later only 3 of them had came and we waited another 10min for the other dessert. We end up asking them about it to find out that they didn't realise it was 4 desserts. Anyway, later on when I was eating my waffle I saw some green stains on the bottom of it that looked grim, questioned them about and asked for a refund. Apparently I couldn't get a refund because I had eaten half of the waffle so I asked to see the manager and got told that no one was in charge. Disgraceful! PS: got offered a drink instead

I fancied a nice dessert before my cinema trip thinking 45 minutes would be enough time to order and eat...I was wrong.

We visited on a quiet Saturday afternoon. There were probably about 15 other customers in the place. We had to wait about five minutes to be seated, eventually having to ask to be seated. We were pointed reluctantly to a table which had no menu on it. After a few minutes I went to get one myself. The place was still fairly quiet, the staff were dashing around like headless chickens but didn't actually appear to be achieving anything! My coffee took 35 minutes to arrive at the table and the ice cream sundae another 5 minutes after that. Bearing in mind that at least three quarters of the tables were empty one of the staff then ran to lock the door because they were too busy!! The food was pretty good, the management of the place is terrible!

Some friends and I visited Kaspas on a week night for a quick coffee as outside they were advertising these at £1 for a limited time. The venue was empty but we were seated at a booth towards the back that was absolutely freezing so we moved to a different one to keep warm and my friend went to place our order. The coffees were charged at £1.90 each but we didn’t bother to quibble this.

The dessert we ordered were good and I really enjoyed them. Drinks were too sweet though. Perhaps they need to leave the sugar out and leave it to the customer. I cannot fault the service by the staff. Nice bunch of people.

Brightly themed, good selection of ice cream deserts but don't expect much if u order coffee - weak and unimpressive. Staff were friendly enough, no complaints there.

Sicuramente rispetto ai prezzi italiani è più costoso, ma continuerò a tornarci. Ho provato la crepe alla nutella e il frappè agli m&ms; e mi son piaciuti entrambi, fanno inoltre waffles, gelato ed altri dolci.

Although we enjoyed our desserts, they were sold out of some choices, they seemed understaffed as they were very busy which is great for them but not for the customer.

This is the best Kaspas I have been too.

Great service, such a humble atmosphere and the staff were very professional, great for families and that Sam guy was sound too

After taking over thirty minutes to receive 3 desserts in a half empty restaurant the order didn't even come out correctly.

Good place and very easy to get to with parking behind. They have loads of desserts to ranging from a cup of tea to ice cream. They also have a make it your own dessert which i think is a very good original idea and another good idea is that they have sharing puddings which are a bit more expensive but still ok pricing. Back to the pricing the make it yourself is about £5-£7 and the sharing puddings were about £10-£15. the only thing was that the locks on the toilets were a bit dodge but that was it and so I would highly recommend it.

weather for the desert like for ever end when the desert camed a portion whos missing and i hade to wait for 15 more minutes on top of what i hade to wait :( so yha not very happy.... i would avoid going hear in the weekend.

After coming in the first week because the kids begged us we returned this Sunday at about 5pm. There were only about 4 tables full but we had to wait 5 mins to be seated. Then we were told "you order at the bar now".... this is supposed to be a premium offering, table service was always offered before but the inside is already showing signs of being tatty. There was syrup or something up the wall by our table, food and rubbish all over the floor. 4 ice creams and a couple of drinks was over £30.....

First of all, Kaspa's sparkling and lively atmosphere is what drew us to them. We went around the middle of the day after class as it's right by campus. I got the bananaberry crepe and a chai latte, which were both so delicious. I typically don't like anything doused with so much stuff, but the crepe was tastefully (no pun intended) dressed and was so good. My girlfriend had the brownie waffle and she said it's the best thing she's eaten since we've been in the U.K. Overall, their menu is huge and I can't wait to go back and try something new. They have such a variety of options with such unique combinations. The staff were friendly enough, and while it took a while to get our desserts, it was worth it as they were all fresh and we could smell them cooking.

Wonderful selection of Ice creams, waffles, crepes and various drinks. Good decor. Not particular geared to young children. Didn't get offered a child's menu and didn't seem to have one so prices and size to large for smaller children 0-5. High chairs not that great - our 9 month could have fallen through if not watched carefully. Great venue for teenagers and students.