Kaspa's in Chelmsford

Never recieved it so not sure what to give a review on

I ordered a waffel from kaspers at 19:09 and said he delivered at 19:25 but only received it at 20:10. I also ordered extra strawberry slices and banana slices and it arrived with only 10 pieces of strawberries on it and no bananas. The waffle is ice cold and the ice cream has melted.

I have waited 3 hours for my order. That’s beyond ridiculous. I tried to cancel it and there was no where to cancel. The ice cream was all melted. The milkshake tasted horrible. And the waffle and brownie was stone cold.

We usually go here for desserts which is decent. however, toilet is always out of order. one time, I went in without my phone and got trapped when the handle broke so had to scream to be heard so they can help me out. no sorry nothing but it’s ok.

Expensive. With so-so environment. quantity and taste has fallen in an year or so..even kids have started to feel this.

I pre ordered this for a set time to I expect it to arrive on time. This order was also cold I presume due to the late delivery.

the order was spilled in the bag, so I paid for the order to throw it in the trash because I can't give it to the children so spilled in the bag

it's not the amount of ice cream it should be, I put too little

We came in here to have dessert and were not disappointed. There was a l to choose from, all of which looked delicious. I would recommend this place!

Foods lovely and staff are nice however the toilets are discusting. Need to sort a regular cleaner. The lock was also broken.

Rip off! Avoid! Send you the wrong items then blame you brilliant service

Incorrect food delivered and was cold

Waited hours. By the time arrived, what was supposed to be warm was cold and the ice cream was melted.

Delivery driver was lovely, but i paid for extra sauces and you guys were so stingey with it. not impressed

I love the extensive menu here—there's something for everyone. But I was surprised they only offer smooth peanut butter milkshakes, not crunchy. I’d already set my heart on it, so I tried the smooth version anyway which was good. At £5.75 for a large, it's well-priced. Service was quick and decent, but the place itself feels a bit tired and could use a spruce-up. A good tidy or some TLC from 'head office' wouldn't hurt. That said, it won’t stop me from coming back—I’m eager to try more from the menu!

Really expensive for not a lot of ice cream other company give more for less

My dessert was nice but they really need to sort the toilets out. With shared cubicles with no working lock I’m glad I didn’t have my children with me. Such an easy thing to fix!

The woman serving me was surprised I was not happy with this, her colleagues also thought i was being unreasonable. I had ordered 4 single cones to go. I was not expecting this and requested a refund. Sorry but I have never had an ice cream like that lol. Strange they thought this was normal...

Driver was not very happy and didn’t take the code and left our delivery on the doorstep not impressed

original time expected was 7.10pm, that was then updated twice before settling on 7.40-7.50pm, didn't arrive until after 8pm, stone cold instead of warm. quality of food itself has been steadily getting worse each time I've ordered from this shop. won't be ordering from it again.

Went in for a birthday treat, ordered for the party all correct other than one order, sent it back, then had to chase the order as everyone had finished and we was still waiting on the incorrect order, finally arrived and it was wrong again (exactly the same as what had been sent back) so had to get a refund eventually as it was one person who hadn't eaten and they had enough of waiting. Disabled toilet was absolutely disgusting, it was flooded with no sight of any wet floor sign or sign of anyone attempting to clean and the emergency pull cable was tied out of reach

The food was amazing and had a great customer service🤩

First time visiting here, lovely location by the river, sat outside. Quick and friendly service. Hands down THE BEST waffle I've ever had!! And amazing portion/value for money.

Great experience, very hospitable staff, Ferrerro roacher milkshake was so good . A must visit place for icecream lovers ..

I went there with my kids and friends, the place is simply nice. My daughter has a nut allergy and been handled very well by the Team and staffs are really friendly and nice service.

I was appalled by the state and smell of the toilets. I note this has been reported before, with comments to the effect this will be sorted. Well it is not, if anything worse! I cannot trust this behaviour is not ending up with cleanliness in the food preparation area, so I will not trust you again, a shame, but these are simply the worst I can recall, and cannot dream of allowing children anywhere near them.

ordered 3 items on a deal, only got 2 🙄 that's not a deal

I’m trying to decide if I’d recommend this place… on the one hand, the deserts and milkshakes were really tasty, however they didn’t have the first 2 things I’d ordered so that was disappointing, the restaurant also appeared grubby and the staff seemed pretty clueless (asked me if I wanted cream on the shake, said no, yet when it came out it had cream on it and I’d been charged an extra pound for the cream I hadn’t ordered). It was also extremely expensive. However, I’d still return, and kids loved it so all good.

took an hour for the food even to be picked up from the restaurant. at least half of that time it said "the driver has arrived" on the app, he clearly hadn't. by the time it got to me it was cold. I would like just eat to refund me (none of this is the restaurants fault, it is your fault)

I don’t know why I don’t learn with Kaspa‘s. I only bother with them now when Cookies and Cones aren’t delivering & every time the ice cream is beyond disappointing. I paid over £10 for a mint once cream and got half a cup of chocolate ice cream, half a cup of CREAM, no mint ice cream and some mint sauce. Disgusting way to treat customers!

Will never be ordering from here again always over an hours wait for our food and tonight the app said food was delivered but nothing had come what a waste of time and money

Aurel and Rabbani have been amazing tonight for my daughter birthday here at Kaspa’s. Excellent customer service. Polite, smiley and very friendly. Friendly. Professional customer service.

it was amazing the food was great and the servicd was incredible ! we had a great time and thoroughly enjoyed our visit. thank you

Tasty dessert, but the restaurant was untidy. Uneven floor around the cashier. Felt like a clattering and unhygienic place as tables around us were uncleaned. 2 out of 4 items I ordered weren't available! Disappointed visit sadly.

Took my money and cancelled my order without any information.

Poor service today. Orders 2 bubblegum sundaes. No bubblegum sauce in either and both half empty. Spoke to Dennis who said because it's just eat there is nothing he can do.

We had a good experience at Kaspas. Excellent service and excellent food. The doger donut 🍩 is just amazing.

Yummy food good cream sometimes no cream

Food and staff are great BUT the toilets are less than sanitary hence only 3 stars

Food was OK place was dirty and half the floor was coming up

Lovely afternoon, Rabbanie was fabulous host

Love this place, I want free ice cream

Staff were lovely and friendly food was nice but the toilets were gross and was pee on the toilet but all and all it was nice

Rabbani & Vinesh were amazing hosts! Very good service

Half empty and driver was round the corner for 10 minutes not moving

I read the reviews after I ordered and was abit worried, but the order did turn up on time ,I didn't enjoy the cheesecake but if you don't try you don't no

Thank you for the wallfies they taste really good I enjoyed with my family and they had a blast the people are so kind

Such amazing customer service from Rabbani at Kaspa’s in chelmsford. He was extremely friendly, helpful and efficient! Such a lovely way to end half term! I will definitely recommend Kaspa’s to family and friends 🙌

Excellent customer service and tasty desserts!

Love the experience and lovely staffs with yummy flavours. Have to mention about rabanni one of the sweetest staff

I’ve been to this place 3 times at least and I really loved itttt * chefs kiss *, rabanni was really sweet

Rabbani served us well and I really like the store and food

I don't want to hammer the business down with a poor review but I would like to share my experience this time. Kaspa's is one of the best places to treat yourself, so I went with my daughter today, it was quite busy but the order came shortly after. I have order a Bubblelicious Sundae which was great and a Strawberry Indulgence Waffle. It barely had any chocolate sauce but it was still good. What I saw next it left me speechless. One of the staff members was sitting next to the till and picking his nose in front of everyone like it was nobody business, tall guy with glasses. Shortly after it went to the ice cream section to serve a customer. I think the staff needs more training in health and safety. Overall good experience. Thank you.

Nice ice cream and super friendly staff especially Yusef. In the words of my daughter: Best birthday ice cream!

Taiwan was a very helpful and courtious person, will come again. Thank you.

Restaurant Staff were brilliant after issue with delivery occurred

I like the crepes from here... specially the fresh fruits. Also good customer service xxx

Loved the customer service. Especially by arbbani's and yossef.

Really good deserts top quality

Quick and fantastic service and really tasty desserts, especially the mango mania!

Food was over an hour late the customer service from the resteraunt was dreadful and the just eat driver was rude when requesting a refund back from just eat like the rude staff at the resteraunt told me to do I still have not received it over a week later

Place was clean-ish, there was melted chocolate ice cream on the floor that was completely dry. Got two chocolate bar made milkshakes which tastes bland, and just like vanilla not kinder bueno or diam bar. Don’t get me wrong the texture was there but I took one sip and that was wasted, extremely disappointed. My friend got a strawberry, banana and white chocolate crepe and the crepe itself was like rubber texture, awful to chew and tasted like rubber, extremely hard to cut too, was not hot either. Waffles are a tad dry however the ice cream is up to standard and the only thing I’d recommend is the cookie dough, only thing that’s nice at Kaspa’s. But you can’t really go wrong with cookie dough. Outcome is, money wasted, unsatisfied, disappointed, and will not be returning or recommending.

Took 45 mins to come and turned up cold and ice cream melted. Lot of money for what we got unfortunately

Staff was super supportive and welcoming. Had my daughter’s 12th bday celebration! Everyone loved it! Perfect spot for kids party! Thank you

Food took long and was subpar and cold, especially the crêpes.. toilets were very dirty.

Turned up almost 2 hours late, my app told me the driver was there to collect before 8 (pre ordered at 7.15pm for 8pm delivery), I’ll called kaspas and they told me just east haven’t sent a driver! When the driver finally turned up with my cold order that had clearly been sitting on the side, he told me that he had been sent the job approx 20mins before he delivered it to me!!! I would like a full refund, not a part refund to my just eat account, a full refund to the debit card that paid for this order.

took an hour and 45 minutes to get delivered. the cheesecake was frozen when i received it.

took ages for the driver to accept the order which delayed my order massivly

Missing the ice cream and whipped cream. Tiny compared to the in restaurant size, very unhappy

Lovely afternoon celebrating cousins birthday, Food was amazing and service was good. Lovely staff brought the cake out and they were lovely and polite and positive (happy to help) 5 stars 🌟 Not many people there so the atmosphere was not great. Overall lovely experience Would recommend x😁

Amazing desserts and had a great experience, the staff is friendly, waffles and icecream recommended.

Rubbish. Do not have provisions in place to accept check CASH which is STILL legal tender and have no explanation as to why. Hygiene standards of the staff really needs to be reviewed, very scruffy. AVOID AVOID AVOID. Better service in other branches - Romford, Loughton etc.

Two scoops of ice cream and a load of cream for over a tenner. Three strikes for me now! Will stick to Cookies and Cones who give a much bigger cup, more ice cream, for much less money. If they’re closed, I still won’t bother with Kaspa’s. What a rip off!

Amazing place with lots to offer!! Their ice cream tastes delicious (especially the fruity ones!) and their warm ooey gooey cookie dough is just heaven!!!!! The staff are very welcoming and everything is kept clean aswell as nice tables!

Filthy and dangerous. Toilets are disgusting, restaurant floor is a death trap and the staff need to learn about basic housekeeping. Brar, Rehman & Rehman, you’s three need to crack some heads and take some pride in your brand. Not acceptable.

Staffs are nice and I will Be come back again

Lovely bank holiday treats!!friendly staffs we definitely coming back again😋

Taste is too good , especially waffle and brownie is amazing. Best in Town. They are providing big portion of deserts for the money we are spending. Its a great place for a Desert lovers ❤️

It was an outstanding place to have some good time with friends and family. Specially services and food was outstanding.

The cookie dough was half the size it is normally! the money should be refunded back.

waited an hour for food it came and it was cold instead of warm

Ordered a hot apple crumble via Deliveroo and it was very cold. I don't even think it had left the freezer that long ago. Very disappointed.

Orderd a crepe that was meant to come with chocolate sauce and they served it with strawberry sauce made us the right one after we complained and orderd a sundae that was meant to be chocolate ice cream and caramel ice cream was served just chocolate when i asked where the caramel ice cream was i was told they didnt have any when i asked why they didnt tell me this when i order he jst shook his head and said i didnt take your order not good enough really if they had said when ordering i could of changed my mind rather than paying £10 for something i didnt really order allso waited half an hr for the orders to come out so not a great experience

Dirty and unclean and the floor is caved inwards

We usually love Kaspas! Today’s visit was very disappointing. The restaurant appeared unclean. I’m not sure when last the floor was actually cleaned. The floor at the counter was collapsing and has hazard tape on parts of it. We queued for ages in the very empty restaurant. Whilst waiting we observed staff making crepes without gloves on and touching food and working on tills without washing their hands. The hygiene standards were enough for me to gather my disappointed children and leave the restaurant. What a shame.

‘Hot’ apple crumble is stone cold, obviously was never even heated up in the first place. Rest of the food is cold too

Very expensive for what it is. Very nice and tasty but not worth the cost.

Food was tasty, shake was cold and cookie dough warm. Just a shame more than half of the menu was unavailable.

the waffle was already cold, the ice cream melted simply because it took too long to come and the delivery time kept changing. Had really high hopes for this since it was the first time I was ordering

The parlour was virtually empty all the time we sat in. The same songs were on repeat for most of our visit which didn't help the overall atmosphere. The service was good and the staff very nice. It was a real shame the dessert we came in for - Donut with Strawberries, White Chocolate and soft Ice Cream - wasn't available (they had no donuts!) This was at 3.15pm in the afternoon, very disappointing, especially when they are open until 10.00pm!

To much waiting and one lady was road for me

Not only did it take 2 hours from order it then arrived cold. It is not cheap Kaspas so i do not expect that. Very disappointing and one of my son’s had to leave for work it took so long. Really disappointing x

Food 10/10 as always. Shame about the service (which every time I've been has been shocking) Given a disgusting highchair to use which clearly hadn't been cleaned after asking 3 times and looked at like he had no idea what I was talking about. Hadn't even taken my bag off the chair or finished clearing up after myself and a waitress was trying to rush me out to give my table away in an otherwise dead restaurant. Disappointing. I won't be back in a hurry.

Nice desserts but I did notice that the extractor vents just above where they prepare the crepes are caked in dust.

i’m disgusted by the way my food turned up. it was all mushed up and around the boxes. the delivery driver came into my house without asking and was shouting “hello” around like a beast. i am not impressed whatsoever!!!!

Pointless visit, they didn't have over half of the menu. Staff ended up coming over twice to say something had run out on what we had ordered, just had drinks in the end and left. Also very dirty tables and floor doesn't look to have been cleaned in some time,

Ice cream melted, waffle stone cold, over 2 hours to get here and food packaging smells of smoke. Disappointing

food was average and took forever I believe it was around 2 hrs to receive it

The items left kaspas to be delivered on time. I watched the moped on the map go all over, past the bottom of my road, drove 2 miles away, come back, and went in another direction and then again, another direction. Were they doing several drop offs before me? Or couldn't find me? Either way, the product was cold, and the ice cream melted. Terrible. I am very disappointed, not pleasant. £42!!!

Extremely fast service for great food! The price for two people was roughly £18