Kaspa's in Chelmsford

Absolutely love it here and go all the time! However, it has gotten a little pricey recently and I can remember when the waffles were £5-£6 now they are £10+! It is delicious so is a nice treat once in a while but if you’re looking to go as a group or family it won’t be cheap! Delicious waffles, cookie dough and milkshakes though!

An hour late when it got here had gone cold and tasted horrible

Food was freezing cold when arrived.

Food was cold when it arrived and the ice cream had half melted on arrival. Took 2 hours from when ordered to receive.

Great choice but terrible service. There were 6 of us but our food came out randomly one thing at a time with a 10 minute wait in-between. The table next to us would get one thing, and another table, then one more cookie dough would appear at our table. It was so strange! The plan was obviously to eat together! Drinks would normally come out first but they were also one at a time after the food. It was really unorganised. Our sons food came out first and he had finished 25 minutes before mine even came out which was the last part of the order. Served coffee with no sugar or spoon and tea with no milk. Asked for milk twice, but ended up going up to the counter because no one came back. We had to chase everything and waited 55 minutes to get our total order which was disappointing. The toilets were disgusting and looked like they hadn’t been cleaned for days. People were walking straight back out of them, including myself. Such a shame as we looked forward to going, and the food was nice, but we definitely won’t go back.

Food was cold, ice cream was melted, milkshake melted. Received wrong ice cream with cookie dough.

this same delivery driver is very persistent in offering out free alcohol to take his number. I've made a complaint previously and do not want him delivering.

waffles can't get any better 💦... great customer service suggested their best flavor in bubble tea which was flavourful. Manager was really helpful sorted me another drink as a complimentary. Would highly recommend and would visit again

I placed an order at 6.30 an hour and a half we waited. And the food wasn’t even good! The strawberries weren’t ripe, the ice cream had melted, the waffles were burnt. And the milkshake didn’t even taste of milky bar just milk.

I Was disappointed with the ice cream they gave me a half scoop of ice cream when I ordered one scoop ..

My food took an hour for estimates time of 20-30 minutes and then I didn’t get the white chocolate sauce I paid extra for and the pancake was mushed up and inedible

Never recieved it so not sure what to give a review on

I ordered a waffel from kaspers at 19:09 and said he delivered at 19:25 but only received it at 20:10. I also ordered extra strawberry slices and banana slices and it arrived with only 10 pieces of strawberries on it and no bananas. The waffle is ice cold and the ice cream has melted.

I’ve been to Kaspas once but in Colchester.. that was a while back. My friend goes to that one quite regularly and highly rates it. We were meeting our other friend in Chelmsford, so thought we’d give this one a go. On arrival, we was greeted by a lovely lady who was smiley, gave us some menus and told us to sit where we wanted. That was a great start. Walking around the restaurant to find a seat was easy as it was empty. There was only one couple in there. It was quiet, there was no music and I realise it’s cold outside and it’s a dessert place, but it was cold in the restaurant. There was no atmosphere. We wasn’t sure if someone was coming over to take our orders, but after sitting for quite some time, we went up and ordered. One of our group had ordered something with strawberries, but they said they were out of strawberries? I’d understand if it was busy, or maybe they thought they wouldn’t have many people in that evening, but there were 3 or 4 people I could see behind the serving desk. I had the Reece’s waffle. It was nice, but very sickly after just one bite. That’s down to preferences and taste. The others enjoyed their waffles and crepes. After we’d finished, we piled the plates up and pushed them to the side of the table. We sat at the table for quite some time chatting away, and nobody came and cleared the table. Not sure what they were all too busy doing? The toilets weren’t what I expected. They’re disabled access which is very good. But they weren’t the cleanest or comfiest for a bathroom. The floor around the restaurant was damaged in several places, and covered with metal plates or bits of material which were creating more of a tripping hazard. The only bit of damaged flooring that actually had a sign by it was by the front serving desk. As we left the restaurant, I realised there was window cleaner or some kind of spray cleaner left on one of the tables. I noticed someone cleaning the window earlier, and it’s an easy mistake to make but if a child had walked passed and sprayed or picked it up, it could have been a hazard or risk. My whole outcome of this restaurant is it needs some refurbishing and redecorating, considering the state of the flooring, the rips on the chairs and the bathroom. It’s unsafe, and due to the lack of care or staff attention, I wouldn’t go back.

I have waited 3 hours for my order. That’s beyond ridiculous. I tried to cancel it and there was no where to cancel. The ice cream was all melted. The milkshake tasted horrible. And the waffle and brownie was stone cold.

We usually go here for desserts which is decent. however, toilet is always out of order. one time, I went in without my phone and got trapped when the handle broke so had to scream to be heard so they can help me out. no sorry nothing but it’s ok.

Expensive. With so-so environment. quantity and taste has fallen in an year or so..even kids have started to feel this.

I pre ordered this for a set time to I expect it to arrive on time. This order was also cold I presume due to the late delivery.

the order was spilled in the bag, so I paid for the order to throw it in the trash because I can't give it to the children so spilled in the bag

it's not the amount of ice cream it should be, I put too little

We came in here to have dessert and were not disappointed. There was a l to choose from, all of which looked delicious. I would recommend this place!

Incorrect food delivered and was cold

Rip off! Avoid! Send you the wrong items then blame you brilliant service

Foods lovely and staff are nice however the toilets are discusting. Need to sort a regular cleaner. The lock was also broken.

Waited hours. By the time arrived, what was supposed to be warm was cold and the ice cream was melted.

Delivery driver was lovely, but i paid for extra sauces and you guys were so stingey with it. not impressed

I love the extensive menu here—there's something for everyone. But I was surprised they only offer smooth peanut butter milkshakes, not crunchy. I’d already set my heart on it, so I tried the smooth version anyway which was good. At £5.75 for a large, it's well-priced. Service was quick and decent, but the place itself feels a bit tired and could use a spruce-up. A good tidy or some TLC from 'head office' wouldn't hurt. That said, it won’t stop me from coming back—I’m eager to try more from the menu!

Really expensive for not a lot of ice cream other company give more for less

My dessert was nice but they really need to sort the toilets out. With shared cubicles with no working lock I’m glad I didn’t have my children with me. Such an easy thing to fix!

The woman serving me was surprised I was not happy with this, her colleagues also thought i was being unreasonable. I had ordered 4 single cones to go. I was not expecting this and requested a refund. Sorry but I have never had an ice cream like that lol. Strange they thought this was normal...

Driver was not very happy and didn’t take the code and left our delivery on the doorstep not impressed

original time expected was 7.10pm, that was then updated twice before settling on 7.40-7.50pm, didn't arrive until after 8pm, stone cold instead of warm. quality of food itself has been steadily getting worse each time I've ordered from this shop. won't be ordering from it again.

Went in for a birthday treat, ordered for the party all correct other than one order, sent it back, then had to chase the order as everyone had finished and we was still waiting on the incorrect order, finally arrived and it was wrong again (exactly the same as what had been sent back) so had to get a refund eventually as it was one person who hadn't eaten and they had enough of waiting. Disabled toilet was absolutely disgusting, it was flooded with no sight of any wet floor sign or sign of anyone attempting to clean and the emergency pull cable was tied out of reach

The food was amazing and had a great customer service🤩

First time visiting here, lovely location by the river, sat outside. Quick and friendly service. Hands down THE BEST waffle I've ever had!! And amazing portion/value for money.

Great experience, very hospitable staff, Ferrerro roacher milkshake was so good . A must visit place for icecream lovers ..

I went there with my kids and friends, the place is simply nice. My daughter has a nut allergy and been handled very well by the Team and staffs are really friendly and nice service.

I was appalled by the state and smell of the toilets. I note this has been reported before, with comments to the effect this will be sorted. Well it is not, if anything worse! I cannot trust this behaviour is not ending up with cleanliness in the food preparation area, so I will not trust you again, a shame, but these are simply the worst I can recall, and cannot dream of allowing children anywhere near them.

ordered 3 items on a deal, only got 2 🙄 that's not a deal

I’m trying to decide if I’d recommend this place… on the one hand, the deserts and milkshakes were really tasty, however they didn’t have the first 2 things I’d ordered so that was disappointing, the restaurant also appeared grubby and the staff seemed pretty clueless (asked me if I wanted cream on the shake, said no, yet when it came out it had cream on it and I’d been charged an extra pound for the cream I hadn’t ordered). It was also extremely expensive. However, I’d still return, and kids loved it so all good.

took an hour for the food even to be picked up from the restaurant. at least half of that time it said "the driver has arrived" on the app, he clearly hadn't. by the time it got to me it was cold. I would like just eat to refund me (none of this is the restaurants fault, it is your fault)

I don’t know why I don’t learn with Kaspa‘s. I only bother with them now when Cookies and Cones aren’t delivering & every time the ice cream is beyond disappointing. I paid over £10 for a mint once cream and got half a cup of chocolate ice cream, half a cup of CREAM, no mint ice cream and some mint sauce. Disgusting way to treat customers!

Will never be ordering from here again always over an hours wait for our food and tonight the app said food was delivered but nothing had come what a waste of time and money

Aurel and Rabbani have been amazing tonight for my daughter birthday here at Kaspa’s. Excellent customer service. Polite, smiley and very friendly. Friendly. Professional customer service.

Tasty dessert, but the restaurant was untidy. Uneven floor around the cashier. Felt like a clattering and unhygienic place as tables around us were uncleaned. 2 out of 4 items I ordered weren't available! Disappointed visit sadly.

it was amazing the food was great and the servicd was incredible ! we had a great time and thoroughly enjoyed our visit. thank you

Took my money and cancelled my order without any information.

Poor service today. Orders 2 bubblegum sundaes. No bubblegum sauce in either and both half empty. Spoke to Dennis who said because it's just eat there is nothing he can do.

We had a good experience at Kaspas. Excellent service and excellent food. The doger donut 🍩 is just amazing.

Yummy food good cream sometimes no cream

Food and staff are great BUT the toilets are less than sanitary hence only 3 stars

Food was OK place was dirty and half the floor was coming up

Love this place, I want free ice cream

Lovely afternoon, Rabbanie was fabulous host

Staff were lovely and friendly food was nice but the toilets were gross and was pee on the toilet but all and all it was nice

Rabbani & Vinesh were amazing hosts! Very good service

Half empty and driver was round the corner for 10 minutes not moving

I read the reviews after I ordered and was abit worried, but the order did turn up on time ,I didn't enjoy the cheesecake but if you don't try you don't no

Thank you for the wallfies they taste really good I enjoyed with my family and they had a blast the people are so kind

Such amazing customer service from Rabbani at Kaspa’s in chelmsford. He was extremely friendly, helpful and efficient! Such a lovely way to end half term! I will definitely recommend Kaspa’s to family and friends 🙌

Love the experience and lovely staffs with yummy flavours. Have to mention about rabanni one of the sweetest staff

I’ve been to this place 3 times at least and I really loved itttt * chefs kiss *, rabanni was really sweet

Excellent customer service and tasty desserts!

Rabbani served us well and I really like the store and food

I don't want to hammer the business down with a poor review but I would like to share my experience this time. Kaspa's is one of the best places to treat yourself, so I went with my daughter today, it was quite busy but the order came shortly after. I have order a Bubblelicious Sundae which was great and a Strawberry Indulgence Waffle. It barely had any chocolate sauce but it was still good. What I saw next it left me speechless. One of the staff members was sitting next to the till and picking his nose in front of everyone like it was nobody business, tall guy with glasses. Shortly after it went to the ice cream section to serve a customer. I think the staff needs more training in health and safety. Overall good experience. Thank you.

Nice ice cream and super friendly staff especially Yusef. In the words of my daughter: Best birthday ice cream!

Taiwan was a very helpful and courtious person, will come again. Thank you.

Restaurant Staff were brilliant after issue with delivery occurred

Loved the customer service. Especially by arbbani's and yossef.

I like the crepes from here... specially the fresh fruits. Also good customer service xxx

Really good deserts top quality

Quick and fantastic service and really tasty desserts, especially the mango mania!

Food was over an hour late the customer service from the resteraunt was dreadful and the just eat driver was rude when requesting a refund back from just eat like the rude staff at the resteraunt told me to do I still have not received it over a week later

Place was clean-ish, there was melted chocolate ice cream on the floor that was completely dry. Got two chocolate bar made milkshakes which tastes bland, and just like vanilla not kinder bueno or diam bar. Don’t get me wrong the texture was there but I took one sip and that was wasted, extremely disappointed. My friend got a strawberry, banana and white chocolate crepe and the crepe itself was like rubber texture, awful to chew and tasted like rubber, extremely hard to cut too, was not hot either. Waffles are a tad dry however the ice cream is up to standard and the only thing I’d recommend is the cookie dough, only thing that’s nice at Kaspa’s. But you can’t really go wrong with cookie dough. Outcome is, money wasted, unsatisfied, disappointed, and will not be returning or recommending.

Took 45 mins to come and turned up cold and ice cream melted. Lot of money for what we got unfortunately

Staff was super supportive and welcoming. Had my daughter’s 12th bday celebration! Everyone loved it! Perfect spot for kids party! Thank you

Food took long and was subpar and cold, especially the crêpes.. toilets were very dirty.

Turned up almost 2 hours late, my app told me the driver was there to collect before 8 (pre ordered at 7.15pm for 8pm delivery), I’ll called kaspas and they told me just east haven’t sent a driver! When the driver finally turned up with my cold order that had clearly been sitting on the side, he told me that he had been sent the job approx 20mins before he delivered it to me!!! I would like a full refund, not a part refund to my just eat account, a full refund to the debit card that paid for this order.

took an hour and 45 minutes to get delivered. the cheesecake was frozen when i received it.

took ages for the driver to accept the order which delayed my order massivly

Missing the ice cream and whipped cream. Tiny compared to the in restaurant size, very unhappy

Lovely afternoon celebrating cousins birthday, Food was amazing and service was good. Lovely staff brought the cake out and they were lovely and polite and positive (happy to help) 5 stars 🌟 Not many people there so the atmosphere was not great. Overall lovely experience Would recommend x😁

Amazing desserts and had a great experience, the staff is friendly, waffles and icecream recommended.

Rubbish. Do not have provisions in place to accept check CASH which is STILL legal tender and have no explanation as to why. Hygiene standards of the staff really needs to be reviewed, very scruffy. AVOID AVOID AVOID. Better service in other branches - Romford, Loughton etc.

Two scoops of ice cream and a load of cream for over a tenner. Three strikes for me now! Will stick to Cookies and Cones who give a much bigger cup, more ice cream, for much less money. If they’re closed, I still won’t bother with Kaspa’s. What a rip off!

Amazing place with lots to offer!! Their ice cream tastes delicious (especially the fruity ones!) and their warm ooey gooey cookie dough is just heaven!!!!! The staff are very welcoming and everything is kept clean aswell as nice tables!

Taste is too good , especially waffle and brownie is amazing. Best in Town. They are providing big portion of deserts for the money we are spending. Its a great place for a Desert lovers ❤️

Filthy and dangerous. Toilets are disgusting, restaurant floor is a death trap and the staff need to learn about basic housekeeping. Brar, Rehman & Rehman, you’s three need to crack some heads and take some pride in your brand. Not acceptable.

Staffs are nice and I will Be come back again

It was an outstanding place to have some good time with friends and family. Specially services and food was outstanding.

Lovely bank holiday treats!!friendly staffs we definitely coming back again😋

The cookie dough was half the size it is normally! the money should be refunded back.

waited an hour for food it came and it was cold instead of warm

Ordered a hot apple crumble via Deliveroo and it was very cold. I don't even think it had left the freezer that long ago. Very disappointed.

Orderd a crepe that was meant to come with chocolate sauce and they served it with strawberry sauce made us the right one after we complained and orderd a sundae that was meant to be chocolate ice cream and caramel ice cream was served just chocolate when i asked where the caramel ice cream was i was told they didnt have any when i asked why they didnt tell me this when i order he jst shook his head and said i didnt take your order not good enough really if they had said when ordering i could of changed my mind rather than paying £10 for something i didnt really order allso waited half an hr for the orders to come out so not a great experience

Dirty and unclean and the floor is caved inwards

‘Hot’ apple crumble is stone cold, obviously was never even heated up in the first place. Rest of the food is cold too

We usually love Kaspas! Today’s visit was very disappointing. The restaurant appeared unclean. I’m not sure when last the floor was actually cleaned. The floor at the counter was collapsing and has hazard tape on parts of it. We queued for ages in the very empty restaurant. Whilst waiting we observed staff making crepes without gloves on and touching food and working on tills without washing their hands. The hygiene standards were enough for me to gather my disappointed children and leave the restaurant. What a shame.

Very expensive for what it is. Very nice and tasty but not worth the cost.

Food was tasty, shake was cold and cookie dough warm. Just a shame more than half of the menu was unavailable.