Karens Kitchen in Sunderland

Got to be the worst fish and chips I've ever had anywhere and I've had a good few in my 85 years of life, will never use this place again.

Service shocking, over an hour and a half waiting for food. Missed items from our order rang to ask for missing items got told we would receive them within 10 minutes 30 minutes later still waiting our food order is now cold. I then received a phone call to say I never order the items which I know I did and then the call handler was rude and constantly inturputing me when i tried to speak when going through my order. SHOCKING !!!!!

Really rude staff, called about a problem with the delivery through the McDonald’s app as they gave my mam the wrong order, was told there was nothing they could do and had the phone put down on us mid conversation. Very very rude.

The app stated the food had been delivered which it had not. I called the restaurant whose mailbox was full. Waited and 10 minutes later the driver turns up with the food with no explanation as to why the food was marked as being delivered 15 minutes previously. The food was cold. Very disappointing. Will not order from here again.

It asks you to pick when i was there every night but doesn't give that option Drinks rubbish been telling them for months even asked the new manager to sort the drinks out nothing done then complained again about flat rotten drinks then barred me think she wants me to just give her money and say it's best pub I've ever been in she is sadly mistaken