GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
4.0

Based on 197 opinions finded in 1 websites

site_photo3

Nº 331 in 682 in Sunderland

Nº 7 of 18 American in Sunderland

CUSTOMERS TALK ABOUT DISHES WITH..chocolatefishsteakcheeseribscookedchicken
Score
OpinionsNoteTripAdvisor1974.0

comment_iconOpinions

We enjoyed a family meal here on a busy Friday evening. The service was fast and efficient and more importantly ,extremely friendly. A special mention to Claire who was particularly helpful, a real credit to the team. Thanks to all

site_logo

Bryan w . 2024-09-22

MORE AT TripAdvisor

This is our second visit here and we can guarantee it won’t be the last. Our server was Claire (she actually served us on our first visit too!) she is so helpful and friendly, an absolute credit to the team. We arrived with minutes to spare before the restaurant closed and this was no issue whatsoever!The food is amazing and hot ( a big deal for my fussy hubby!) very good value too! Highly recommend. Thank you Claire for fantastic service!

site_logo

mrseldub . 2024-09-20

MORE AT TripAdvisor

Great food and fantastic service. Claire and Jonny were amazing, so helpful and lovely. They helped us with recommendations and nothing was too much trouble. Both are a credit to the restaurant and hotel.

site_logo

Steven W . 2024-07-11

MORE AT TripAdvisor

We had breakfast here as hotel guests. While the restaurant itself looks nice, breakfast was VERY basic, even for a Garden Inn.

site_logo

TheShis . 2024-05-20

MORE AT TripAdvisor

Decided to have a meal stay in the Hilton for a treat. So I booked a table for 6PM on Friday 10th May only to be told that the restaurant was closed. Decided to have a bar meal instead which was ok but not the dining experience or choice of menu that was expected within the restaurant. To add insult to injury I got a reservation reminder for the closed restaurant while I was having a drink in the bar. Come on Hilton raise your standards and definitely don’t take bookings if your restaurant is closed. If my room could have been refunded I would have drove back home.

site_logo

iant1 . 2024-05-12

MORE AT TripAdvisor

Visited today before the match. Service was amazing and staff were really friendly. Now to the food. We had fish and chips, fish was frozen from a box and grey inside. Chips and mushy peas were lovely. 95.00 for 1 starter, 3 mains, 1 dessert and 3 drinks. We will return but will just order starters and sides. Can't fault staff.

site_logo

safcol63 . 2024-01-27

MORE AT TripAdvisor

When I visited the Karbon grill it was a relaxing, comfortable and chilled area. It has a great atmosphere with very kind staff. One staff in particular stood out to us. It was Claire Tweddle. We are here for a swimming gala and she showed a really big interest in swimming and she has a great memory. She really made our dinner memorable

site_logo

caitlyn M . 2024-01-20

MORE AT TripAdvisor

Arrived 10 mins early for our booking were shown to table. Staff took quite a while to take starter order- I think this was due to the main course was a carvery and they assumed we didn’t want starters. The fire alarm went off 5 time within 15 mins. We were assured it was a fault and staff apologised. Starter took 45 mins to arrive however the staff explained it was due the fire alarm and the gas in the kitchen cuts off as a safety feature. The chef even came out and apologised. Main meal was nice, beef a bit tough but pork, turkey and ham all reported by other family members to be nice. We had a dessert also. The crumble could easily have served 2! The bill arrived and the starters and mains had been taken off the bill due to the wait and the fire alarm! A lovely gesture and it worked as would definitely return!

site_logo

ClaireMarie87 . 2023-10-30

MORE AT TripAdvisor

Fantastic restaurant, from breakfast through to dinner everything was perfect. The chefs and staff here should be proud as their service really makes a stay at the Hilton that much better.

site_logo

OnAir68451431839 . 2023-08-29

MORE AT TripAdvisor

We were staying at the Hilton Garden Inn. The restaurant is in the lobby of the hotel, which makes it super convenient if you are staying at the hotel. My husband had the fish and chips w/minty mushy peas and I had the chicken schnitzel. Both were good (although we weren't a fan of the mint in the peas - but that was personal preference, nothing to do with the dish itself).

site_logo

VaAlleyCat . 2023-08-01

MORE AT TripAdvisor

Great in house dining option. Extensive menu - opted for sticky sausage bites to begin- delicious. Followed up with fish and chips and a club salad. Both were generous helpings and very tasty. Service was prompt and attentive and we were offered a choice of seats which was a nice touch. Great to have a good quality restaurant on site.

site_logo

SRQScottie . 2023-07-25

MORE AT TripAdvisor

Excellent food, calm environment and fantastic service, staff polite and professional. Great service from Jonny, Lauren and Niamh.

site_logo

F8763EDsamm . 2023-07-22

MORE AT TripAdvisor

Popped in on the off chance after attending an event at the Stadium next to it and I'm glad we did. Never been here before but the menu is beautiful looking. I had the Sticky Chilli Sausages to start followed by the BBQ Braised Pork Belly. Would highly recommend this restaurant as both food and service were amazing. Will be back every time I can during the football season.

site_logo

DedicatedDiner90 . 2023-07-21

MORE AT TripAdvisor

I met up with a friend who was staying at the Hilton so we dined at the Karbon Grill. The waiting staff were all very attentive and made myself and my friend feel very welcome and at ease (Johnny, Niamh and Lauren). They are a credit to the restaurant and I will look forward to coming back just for their attentive service. I had the Hawaiian pizza which was 10/10. My grind has a chicken dish and said it was really tasty too. Johnny made is an amaretto coffee which was also delicious. The restaurant was very modern and obviously well looked after.

site_logo

Mistymoo1207 . 2023-07-21

MORE AT TripAdvisor

Researched the menu online prior to going only to find when we got there the menu had been withdrawn a year or so prior. Disappointed as husband and I had identified some tasty meals, but ended up with old faithful... the burger... Whilst it was pleasant enough it was disappointing to have done the research and boy get what we had planned for.

site_logo

shelbeeb2022 . 2023-06-29

MORE AT TripAdvisor

Only really visit on a match day, but considering the numbers of people they are serving I think it's fantastic quality.

site_logo

TomM2011 . 2023-05-09

MORE AT TripAdvisor

Very very expensive lovely setting food was just average service was good the negative was the cost for the food .setting was spotless

site_logo

barrywL7508FI . 2023-04-15

MORE AT TripAdvisor

Many thanks to the staff for their excellent service and food on Good Friday afternoon, I had a great day and enjoyed by birthday surprise with friends and family, with special thanks to Harry.

site_logo

JWE07 . 2023-04-09

MORE AT TripAdvisor

Horrific! We went on a Wednesday night , the wait times were terrible and the restaurant was no where near full! We went to order Duck Gyoza... not in stock which was fine . We ordered the flat breads for main... they arrived raw! The dough was raw and when we sent them back we were told well we'd have to wait a long time for another dish... like it was our fault? Then when we went to pay the bill we were informed the flatbreads were removed and charged for the replacement meals... they made a very big deal like this was a favour to us? Very strange. Service was terrible and honestly it was embarrassing to take our business clients here.

site_logo

AmieWorc . 2023-02-04

MORE AT TripAdvisor

Poor food, I couldn't eat it. The burger was dry and cold. The chips tasted stale, and the coleslaw wasn't homemade or fresh. Very disappointing considering the price.

site_logo

GoPlaces07986975070 . 2022-11-21

MORE AT TripAdvisor

Attentive and dedicated team that goes the extra mile to ensure that your dining experience (Breakfast and Dinner) is a most pleasurable one. Chef is a super star. The omelette is as you like it. Chef is only happy if you are happy. Love it.

site_logo

David_Mintah . 2022-11-19

MORE AT TripAdvisor

Great food, I must have landed between menu changes (if there are any) but I did enjoy all of the dishes... attentiveness to people once seated could be quicker... I don't need MORE than 3 minutes to decide what I want to drink. Martin and Andrea in the breakfast service are gems.

site_logo

b0ut0np . 2022-11-02

MORE AT TripAdvisor

My friends and I go into the bar after every Sunderland football game. We have noticed the standard of service to their football support customers over the last year has deteriorated but yesterday broke the camels back. I asked for a glass of Sauvignon blanc...

site_logo

wishfulthinker30 . 2022-10-16

MORE AT TripAdvisor

Sehr schöne Atmosphäre, wirklich leckeres Essen, tolle Getränkeauswahl und absolut aufmerksamer, sehr sehr netter Service! Vielen lieben Dank Judy! Bis...

site_logo

Nomad12282234351 . 2022-07-31

MORE AT TripAdvisor

Wunderbare Atmosphäre! Sehr gutes Essen und eine sehr aufmerksame und freundliche Bedienung. Danke, Judy! Bis zum nächsten Mal!

site_logo

SKO74 . 2022-07-31

MORE AT TripAdvisor

1st time of staying at this hotel, tried the Kardon grill restaurant and will not eat here again. Ordered steak medium and triple cooked chips. Chips hard and unable to eat same, steak was rare. Staff not attentive, no one came to ask if meal...

site_logo

CraigJ352 . 2022-05-09

MORE AT TripAdvisor

Housed in the Hilton Garden Hotel Good selection of well presented food, nice open setting. Staff and service very good. Fantastic for steak lovers Not cheap but not expensive either.

site_logo

BluesBoy69 . 2021-09-21

MORE AT TripAdvisor

Took the family out for tea, food and service were amazing. Our waitress was Judy and she was very professional, polite and great with the kids. Can't wait to come back and get another mushtoom and halloumi burger and the thick cut chips were gorgeous....

site_logo

KellyBr91 . 2021-08-09

MORE AT TripAdvisor

Part of the Hilton Garden Inn but welcoming also to non residents. It is 'cool' looking, clean, neat tidy and serves good food at reasonable prices for a hotel of this standing. Staff are friendly and helpful, takes major cards.

site_logo

PJsTips . 2020-09-26

MORE AT TripAdvisor

This was our first attempt at having a family meal in a place other than our own home after the restrictions were lifted. Placed in the hotel the cleanliness as were the PPE standards of the staff were impeccable. I could not fault any of...

site_logo

joep735 . 2020-08-12

MORE AT TripAdvisor

Last week I and my wife had a wonderful time (19 07 20) Today I had the worst experience in a restaurant I was given a bottle of wine poured out in a plastic pint pot Then my meal came in a cardboard box like...

site_logo

alan r . 2020-07-26

MORE AT TripAdvisor

I have eaten at Karbon twice now. Somewhat unusually for me I’ve had a vegetarian option on both occasions. This time I had the falafel burger along with chips and some coleslaw and thought it was really excellent. The room is very pleasant, and the...

site_logo

PMQuestions . 2019-09-14

MORE AT TripAdvisor

I ate here twice and whilst the first meal was excellent, the next evening I had the Cajun Chicken Pasta, which was impossible to eat. I even made the waitress taste it and she agreed!

site_logo

Robert D . 2019-09-09

MORE AT TripAdvisor

Ate here several times whilst staying at the hotel. Good menu and reasonably priced. Really enjoyed the food.

site_logo

LindiSue . 2019-08-25

MORE AT TripAdvisor

We arrived at the restaurant about 5pm on Sunday, we had intended having the carvery but it had finished by the time we got there. We were seated by a lady who was quite pleasant and given our menus.we ordered drinks and they were served...

site_logo

alisonish . 2019-08-22

MORE AT TripAdvisor

Don't normally eat in hotel restaurants as they are usualy a) more expensive than and b) do not offer as good food as independent restaurants. Unforthunately there is no restaurant in the vicinity of this hotel in which one would wish to eat. Ate twice...

site_logo

DesdinovaUK . 2019-07-21

MORE AT TripAdvisor

we went as a family for our sons 18th birthday the wife had booked online and said it was for a birthday when we arrived there was birthday banners around table and a birthday card off the restaurant the food was excellent the service quick...

site_logo

barryw827 . 2019-06-24

MORE AT TripAdvisor

We arrived quiet late but that was not a problem at all. Staff were friendly. I decided on 2 starters. Camenbert and Bread with olive. I ate the lot. My husband chose the roast chicken, we were told it would take approx 45 mins. So he changed his mind to a burger which he demolished. We will be back.

site_logo

690gillianc . 2019-06-11

MORE AT TripAdvisor

I was staying at the attached Hilton Garden Inn, and after a long day on the road went here for an evening meal. I was very pleasantly surprised with just how good the 5 Bean Chilli was, along with a pint of decent beer. And I was a happy man.I interacted with three members of staff who were all very pleasant and I’m pleased to record that the piped music was not particularly loud! Would have no hesitation about using this again.

site_logo

PMQuestions . 2019-05-31

MORE AT TripAdvisor

I visited just after a football match. The Karbon Grill was rammed with other diners who'd had the same idea. Although busy, service was swift and smiley. The food was tasty and well presented, and portions large. A starter of bread, olives and houmous was easily big enough to share.The Karbon Grill majors on steak, and appears to do it well. My partner chose a rare sirloin steak, which was served bloodied and tender, as it should be. I went for one of the veggie options, a 5 bean chilli. The spicing was generous - if you dislike fiery chillis, you should choose something else (there are plenty of alternatives on the menu). I needed every scrap of the accompanying guacamole and sour cream to cool it down. There was no room for a pud afterwards, but I enjoyed a hot chocolate served in a tall glass mug. While we ate, footballers ordered drinks at the nearby bar, seeming unfazed and flattered when starstruck diners accosted them for autographs.All in all, it was a very pleasant experience in an upscale steakhouse, and I would definitely return.

site_logo

Sassy_Lady_Eleanor . 2019-04-20

MORE AT TripAdvisor

My husband noticed the offer of afternoon tea at £10. We rang and booked for a hours time. We then rang to say friends would be joining us, this wasn't a problem at all. Staff were helpful and chatty. It did not take long before the afternoon tea arrived on a unusual stand. Fresh sandwiches, Warm scone and four small cakes. All was delicious except the scone, extremely dry. Unlimited tea and coffee. Nice touch was that there was a vegetarian trifle in a shot glass. Nothing was left to take home.

site_logo

690gillianc . 2019-04-06

MORE AT TripAdvisor

We visited the carbon grill not long after the Sunday lunches were launched and the first time we visited did not have the best experience. They very kindly asked us to return following our bad experience/feedback and have to say they certainly regained themselves. Thank you for giving us the opportunity to try it again. The carvery had a good selection of meat, the staff and the chef were very friendly and the restaurant manager couldn't do enough to ensure everything was put right. We had the 3 course meal and were not disappointed. Good choice of veg, hot and re-filled often. Parking is free and just across the road with easy level access, the restaurant is clean, modern and has nice décor - the image of what a restaurant should be when connected with the Hilton. For starters I had pate, which presentation was great, pate delicious and would recommend, mains we all had carvery and then for dessert the cheese cake again was very nice. There is nothing worse than having a bad experience but it's also nice when they give you the chance to correct the things that have gone wrong also. On this basis I would recommend and return. Nice food & Good service when it runs smoothly.

site_logo

Vixyc88 . 2019-03-21

MORE AT TripAdvisor

Visited Karbon Grill with my wife for a birthday meal. Place was fairly quiet so plenty of staff. Food was nice but had poor service from staff throughout. Had my drink spilt slightly by waiter but didn’t bother coming back to wipe it up so had to use my napkin. Was given desert menu but after waiting 20 minutes nobody bothered coming back to take order. Staff seemed more interested in setting tables for breakfast. Decided not to have desert having waited so long so asked for bill. Waited another 20 minutes without anybody coming to take payment so had to go to bar to pay in the end. My wife also overheard waiting staff complaining that there was a table of 9 due in - most places would be grateful for the business. Would have gone here again in future if it wasn’t for the poor service

site_logo

David R . 2019-03-20

MORE AT TripAdvisor

Ate whilst starting in the (decent) hotel. Food good quality, served quick and fresh. On the slightly costly side considering portions but nice restaurant interior. Considering a quiet Tues eve service a bit slow but at least food cake quickly.

site_logo

RLBAllen . 2019-03-05

MORE AT TripAdvisor

Came here last night for my partners birthday and it was amazing. We were so well looked after we couldn’t fault the staff and the service. Natalia and the team were fantastic. Service was great, and the little touches down to having a drink on them for the birthday boy and having some of the team actually sing happy birthday when dessert was brought out with happy birthday decorated on the plate! It was really appreciated :)

site_logo

772kristar . 2019-03-02

MORE AT TripAdvisor

we pre booked a table for Sunday lunch for 4 people. on arrival we were shown to our table. the menus were already on the table. you can have the main carvery or a choice of starters and sweets also.The food was lovely, the carvery meat was beef, turkey, pork or chicken. there was a good choice of vegetables, huge yorkshire puddings. lovely gravy. stuffing, and sauces to accompany the meat. staff very pleasant. nice restaurant, pleasantly decorated. plenty of parking opposite the hotel in the stadium car park. prices for food very reasonable.

site_logo

sandrac58 . 2019-02-25

MORE AT TripAdvisor

I'm Vegan and find it so hard to find nice Vegan food. The lady that served us on Saturday knew her stuff!! She told me what to omit from the Falafel burger to make it Vegan. She also told me, after I'd ordered, that the burger bun wasn't Vegan (which was very kind of her, as I would never have known). Great food, great choices for Vegans :)

site_logo

Claire O . 2019-02-06

MORE AT TripAdvisor

Ate there as staying in the hotel. Lovely menu. Friendly staff. A little cold on match day due to large volume of people in/ out automatic doors. Food was delicious. We both had fillet beef cooked perfectly

site_logo

KitDurham . 2019-02-03

MORE AT TripAdvisor

Very nice Sunday dinner. Choice of 3 meats all well cooked - I had beef & pork, tasted the turkey will was also good. Reasonable price £8.95 if you just want the one course. Will return

site_logo

Alist2502 . 2019-01-24

MORE AT TripAdvisor

We visited today and were early for the carvery but Chantelle and Barbara slotted us in so we could get back to the pool to coach at the swimming competition. We’ll be back. Thanks!

site_logo

RossBradley13 . 2019-01-20

MORE AT TripAdvisor

I have been often and always had a good Sirloin But NYE was the best I have ever had The seasoning and juiciness was something I have never encountered before

site_logo

alan r . 2019-01-02

MORE AT TripAdvisor

We both really enjoyed our Sunday Carvery ,although at the time of our booking the restaurant was quiet, we will definitely go again,

site_logo

NA N . 2018-11-29

MORE AT TripAdvisor

Used couple times whilst staying at hotel. Very limited menu if you don't want burger or steak then eat elsewhere as limited offerings. Staff welcoming and friendly just needs a bigger menu with more variety

site_logo

rel_ntless82 . 2018-11-16

MORE AT TripAdvisor

I’m on a diet and awkward to feed. The staff did superbly to satisfy my simple off menu needs. Nothing was too much trouble.

site_logo

Essemmell . 2018-10-21

MORE AT TripAdvisor

We ate in the early evening, the restaurant was fairly quiet. The waiters and waitresses were efficient and saw to our drinks and food orders without problem. We all chose different dishes. I had the chicken burger, my husband the beef burger and brother in law, fish and chips. We all selected the hand cut chips, and a portion of the most marvellous onion rings. We all totally enjoyed our food and did not have room for more. Recommended.

site_logo

LondonHelenb . 2018-09-24

MORE AT TripAdvisor

It was ok. It was nothing special. I had the Thai chicken for starters which was nice enough. Very small portion for the price. For mains I had a steak. The choice was very limited tho as they didn’t have a lot of the cuts available that were stated on the menu. I asked for the steak to be cooked medium and this was cooked well. It was just a cheap cut so this meant it was quite tough. It took quite a long time for the dinner to arrive. For a business dinner by myself, where you just want to be in and out, I was there for about an hour and a half! Wouldn’t visit again for a personal visit although business may not have a choice!

site_logo

756charlotter . 2018-09-15

MORE AT TripAdvisor

Ate here twice and it was ok, prices were ok for a hotel food wise personally found the beer prices a bit steep , if you are staying in hotel and don't want to go out looking for alternatives you will be able to fill a gap eating here but defo wouldn't go solely to go to restaurant

site_logo

cuttycrew . 2018-09-14

MORE AT TripAdvisor

Visited the Karbon Grill at the Hilton Hotel for a pre match meal. The food looked very good when served and fairly generous portions. I had a Beef Karbon (burger) with fries and coleslaw which were very nice, however I found the burger was 'over charred' and tasted burnt but very tasty inside. The cost was £13.95 which is not inexpensive. Could be a very nice but expensive evening out.

site_logo

JTW202 . 2018-09-05

MORE AT TripAdvisor

Came for an evening meal on Sunday 19th Aug for a 40th birthday celebration. Food was ok but the service from staff was appalling- they seemed under staffed - very slow service!! our order was missing items, had to ask twice for plates to be cleaned away after sitting waiting ages - asked staff prior to bring out a birthday cake after main courses however this didn’t happen so had to ask again 3 times before it eventually came out which spoilt the birthday surprise! Staff made more effort with a large coach trip of OAPs who appeared to have a self serve carvery included in there stay - which made it feel more like a canteen than a restaurant. Rang to complain to restaurant manager after as I didn’t want to upset the birthday girl anymore on the night - they promised me a call back however still awaiting this - I doubt I’ll hear back from them! Finally they then tried to bill me for the missing items despite me telling to ensure they weren’t put on the bill after not coming out... will defo never come back here again for a meal - disappointing for a Hilton hotel

site_logo

sheken2018 . 2018-08-21

MORE AT TripAdvisor

Good selection on the menu, I had the gammon which came with egg and pineapple, really tasty. Breakfast the following morning was also nice with hot and cold options available.

site_logo

AdrianL66 . 2018-08-07

MORE AT TripAdvisor

I visited here today for my Mam’s 50th birthday, using the itison voucher that gave afternoon tea for two for £11 instead of £25. We arrived today for our booked time and were seated in a quiet corner. We were offered a hot drink and I was allowed to have a hot chocolate as I didn’t drink tea or coffee. These were just average machine drinks in tea cups and didn’t even come with cream for the hot chocolate (it was free refills though). I’d made sure I had ordered a halal afternoon tea when I booked and I double checked this when I arrived. When it arrived I noticed that it had ham sandwiches. I asked a member of staff as it didn’t look halal and I was sure it was ham. He confirmed that it was halal. Not convinced, I asked another member of staff who then said it was ham and went to get it changed. We did receive apologies from her and another member of staff but we weren’t too happy about the confusion. When we got ours in the end, the sandwich options were cheese and pickle, egg, and chicken mayonnaise. They were all thickly spread with margarine (which was not nice), you couldn’t even see the egg as it was that thin in the sandwich, and all the bread was dry. The scone was sugarless and dry, and you had to share the single pots of jam and clotted cream. The cakes were nice and these included a custard pot with berry compote, a chocolate brownie, and a small slice of raspberry and lemon cake. Overall, an average afternoon tea which although ok for the offer price, is not worth full price. I’ve had a lot better in cafes.

site_logo

TouranP . 2018-05-18

MORE AT TripAdvisor

Stayed Sunday night in the hotel. Took dinner in this place.

site_logo

J80tdb . 2018-05-07

MORE AT TripAdvisor

Booked afternoon tea for 4. It was of a poor standard (even compared to a local café) Very disappointed with the lack of customer service skills from the staff, seemed very inflexible to suit the needs of my teenager daughter and her friend. The teenagers were given less sandwiches than the adults - even though they had paid the same amount and staff would not rectify - stated I would have to buy a full plate of sandwiches costing £7 nearly (only wanted 2 small triangles - plain ham). Will not be returning. Very disappointing experience.

site_logo

SANDSEASUN_10 . 2018-04-08

MORE AT TripAdvisor

We ate hear following the football on Easter Monday, and despite the hotel and adjacent bar being full of fellow supporters, they do a great job of protecting the restaurant from the frantic nature next door!!

site_logo

SuntanMan10 . 2018-04-03

MORE AT TripAdvisor

Went here for a significant birthday with family to try somewhere different to where we usually go en masse. Food was okay, staff attention was okay. Pricing, for what it was, for me did not reflect what we received. Probably would not go back.

site_logo

Buggeritwillthisdo . 2018-03-03

MORE AT TripAdvisor

We needed to park outside the entrance as one of our party is a wheelchair user but the hotel does not appear to have such designated parking which should be addressed. We were told that we could stay there for the duration of our meal. At the restaurant, we waited a while to be greeted, then seated, then further delays ensued. Not a good start. Menu was limited but adequate. Food arrived after a short wait. The burgers did not look as appetising as in the photos. Half the dry bun was covered by a lettuce leaf and one slice of tomato. Come on Chef,this is really poor presentation. I liked my veggie burger overall but felt the hummus/avocado base should have been a bigger portion. The 2 members of staff that attended to us were friendly; however, the food let the Hilton name down. On paying, I gave an average verdict to the staff member and doubt that the Karbon Grill will receive my custom again.

site_logo

KathTextiles . 2018-02-21

MORE AT TripAdvisor

4 of us went for afternoon tea, restaurant itself was nice and the staff were all lovely and very helpful so certainly couldn't fault that bit.

site_logo

Jenny0586 . 2018-02-18

MORE AT TripAdvisor

We were booked in for afternoon tea with prosecco. On arrival we were shown to our table. The staff are very courteous, polite and helpful.

site_logo

sandrac58 . 2018-02-07

MORE AT TripAdvisor

Staying at Hilton Garden Inn, this was a convenient choice. Opted for fixed price menu, £15 for two courses. Excellent service, food met expectations.

site_logo

JonathanW480 . 2018-02-04

MORE AT TripAdvisor

Have eaten here a few times and we have never been disappointed. The menu isn’t huge but there’s a good variety of meals on there and the portions are also generous. I will definitely come again!

site_logo

carleyemma91 . 2018-01-18

MORE AT TripAdvisor

We had afternoon tea for two with a glass of Prosecco each. We had booked in advance and were seated immediately. The afternoon tea consisted of sandwiches, scones with butter, cream and jam and a selection of small cakes. We had a pot of tea for two and were given hot water on request. We could have had extra tea if we had wanted. The glass of Prosecco was an added bonus. The restaurant is contemporary and warm and the staff are friendly and welcoming. We were wished a Merry Christmas on leaving. We will certainly go back.

site_logo

ronbrettell . 2017-12-22

MORE AT TripAdvisor

Great afternoon tea. Food was great as was the prosecco! Others meals looked very nice too So we wouldn't hesitate to come back for a meal. Staff were lovely too.

site_logo

ClairandChris77 . 2017-12-16

MORE AT TripAdvisor

Food cooked really well. Tasty and it's served quickly. We had a lovely bottle of wine that was half price. Service was spot on. It was nice and quiet which is just how I like it. Would certainly recommend.

site_logo

saladfingersuk . 2017-11-12

MORE AT TripAdvisor

Stayed overnight in Hilton and chose to eat in the Karbon Grill as it was the easy option! Very pleased with meal, good size portions, well presented and friendly attentive staff.

site_logo

welltravelledfamily . 2017-10-11

MORE AT TripAdvisor

Went to celebrate my daughter's birthday. Restaurant and bar had lovely atmosphere. Service was excellent, varied menu, food well presented and of excellent quality. Would recommend and will return.

site_logo

Alyson37 . 2017-10-11

MORE AT TripAdvisor

Enjoyed the food here and the venue is very classy and open. Staff were helpful and professional. Only slight downside was it was quite quiet for the size, perfect if you want somewhere a bit quieter though.

site_logo

aca43 . 2017-10-07

MORE AT TripAdvisor

First time visit and we will defo go again. Service friendly even though lots of new staff, mussels for starter very tasty and steak perfectly cooked. Like the decor and atmosphere.

site_logo

emagre . 2017-10-02

MORE AT TripAdvisor

Our daughter took us there for a recent celebration. Staff very attentive and friendly. Restaurant not too busy so staff had time for everyone. There was an a la carte menu and also a 2 courses for £10 which my daughter and I chose from. The waiter arrived with a bottle of water and tomato focaccia while we ordered - neither of which were charged for, which was a pleasant surprise. The wine, a merlot, was lovely and under £20. Linen napkins, huge wine glasses and tables not too close together - all in all, a lovely setting and a lovely evening. Will definitely return. Plenty of parking too.

site_logo

isobel b . 2017-09-17

MORE AT TripAdvisor

My husband and I visited tonight. Booked for 5pm. When we arrived the restaurant has just opened for evening service and no one was behind the bar, in fact there were no staff around. We only waited a few minutes (felt much longer) but we were warmly greeted and shown to our seat.

site_logo

Lorna B . 2017-08-05

MORE AT TripAdvisor

Excellent food but service was a bit erratic, we ordered drinks, a bottle of wine and some glasses of lemonade to make spritzers. The wine turn up quite promptly but we had to ask again for the lemonade.

site_logo

rays339 . 2017-08-04

MORE AT TripAdvisor

I am really not one for negative comments but this has really upset me.

site_logo

tracyhF1703TL . 2017-07-27

MORE AT TripAdvisor

Discreetly lit the Karbon Grill restaurant of the Hilton Garden Inn Hotel was most relaxing. Nicely set table and smartly dressed guests was rather a change from what seems the norm nowadays. We started to enjoy the holiday feel.

site_logo

Ana A . 2017-06-28

MORE AT TripAdvisor

Excellent breakfast, plenty of choice, buffet style though you can order to taste if you wish. Not vast amounts of piled up food put out at once as some buffets, small amounts regularly re-stocked so it look much better. Usual english and continental fare but better that usual quality. Dinner menu is fine, ample choice, quality much better than usual hotel fare and service and friendliness of staff was excellent.

site_logo

PJsTips . 2017-06-27

MORE AT TripAdvisor

Our family of four dined here recently and it was quite enjoyable. Three of us had burgers and the other had a (massive) hot dog. Portion sizes were good and the burgers mostly enjoyable, the only negative was the person with the plain cheeseburger said it was dry. The other 2 choices from the menu that came with many other items were pretty good.

site_logo

KB_the_truth . 2017-06-15

MORE AT TripAdvisor

We were staying in the hotel and had a quick meal in the bar before heading out. Really tasty burgers and massive portion of nachos which my daughter couldn't finish! Prices were really reasonable for a hotel meal. Would def use again if we were back.

site_logo

fionamacaskill . 2017-06-12

MORE AT TripAdvisor

Visited before going to an event at the SOL. We were there early so the restaurant was really quite which was nice. We were seated and brought water and a basket of breads. As it was before 7 we were given a choice of the normal menu and the early bird menu which was a lot cheaper than the normal menu.

site_logo

Karl-ClareWeb . 2017-05-28

MORE AT TripAdvisor

Great food and service last night. Salmon was cooked to perfection, moist as tasty and looked as good as it tasted

site_logo

Ollie64 . 2017-05-20

MORE AT TripAdvisor

Food is very good and good value. Service was first class. Drinks reasonably priced in a comfortable surrounding.

site_logo

paul g . 2017-05-17

MORE AT TripAdvisor

Stayed overnight as we were working at Sunderland FC's final game. We do live green screen photography with social sharing at events.

site_logo

paulhQ8072AZ . 2017-05-13

MORE AT TripAdvisor

Had a very nice Sunday lunch here. Portion size was just enough. This was very reasonably priced for 2 courses around £25 for 2 people. Only thing missing was roasted root vegetables.

site_logo

Haff16 . 2017-05-02

MORE AT TripAdvisor

Are here recently when staying in the hotel. Very modern and friendly staff. The starter was very tasty and the fish fish of the day was pleasant although the veg were cold. British style and if you like steak or burger all the better. They do have lighter meals salads , pasta dishes etc as well

site_logo

Marmo_12 . 2017-04-28

MORE AT TripAdvisor

I guess this would have been so much better if the restaurant had been busier - but I guess that's just how things go sometimes

site_logo

GibbsBlackCat . 2017-04-27

MORE AT TripAdvisor

First time we've been for Sunday lunch.

site_logo

Princesskathmc . 2017-04-22

MORE AT TripAdvisor

Dinner - average. Lots of dishes were absent. Breakfast average but didn't stop some massive neighbours' plates and removal of stocks for later. No black pudding

site_logo

Geoff T . 2017-04-19

MORE AT TripAdvisor

Only had the one meal here but were not disappointed. Service was quick and polite, food was delicious and the atmosphere was great. Highly recommended.

site_logo

Phil W . 2017-04-17

MORE AT TripAdvisor

Nice food that was reasonably priced and ice cold Guinness. Service was quick and food hot very good would visit again

site_logo

Jane W . 2017-03-26

MORE AT TripAdvisor

Very nice bar, ideally located if you are going to the Stadium of Light. The staff are very professional (Ryan and Lee)

site_logo

gjon93 . 2017-03-19

MORE AT TripAdvisor

I had in my mind another dull hotel restaurant - but no, the food here is really very good. Have eaten here several times and never disappointed - it's top quality, varied, tasty and great value. Recommended.

site_logo

Jon E . 2017-03-09

MORE AT TripAdvisor

Eat here whilst staying in the hotel, the food was good and very reasonably priced. Where I'm from the bill would have easily been double the price and probably not as good quality. The staff were all friendly and attentive.

site_logo

854nickd . 2017-02-11

MORE AT TripAdvisor

Visually a very nice hotel restaurant, however there are many flaws:

site_logo

Northants_Nibbler . 2017-02-08

MORE AT TripAdvisor

Similary restaurants in North East

restaurant_img
4.1

838 Opinions

location-iconStone Cellar Road
American
outdoor_seating_203402takeaway_203402delivery_203402

We have been eating here for several weeks now whilst working in the area. Always Fantastic visit, food and service was exceptional.

restaurant_img
3.9

518 Opinions

location-icon6 Spout Lane
American
outdoor_seating_217685takeaway_217685delivery_217685

The charming little village is home to a delightful pub that offers both indoor and outdoor seating areas, providing a comfortable and inviting atmosphere. The staff at the establishment were exceptionally welcoming and friendly, ensuring that we felt at ease and well-catered for throughout our visit. The food presentation was impressive, and the taste was equally remarkable. The chips, in particular, stood out as exceptionally delicious. The availability of Staropramen on tap was an added bonus, enhancing the overall dining experience. We look forward to returning to this establishment in the future and sampling more of their delectable menu offerings.

restaurant_img
3.8

468 Opinions

location-icon16 Bonemill Lane
American
outdoor_seating_185227takeaway_185227delivery_185227

Terrible if staff don't like people why work in the Service Industry. Totally forgettable

restaurant_img
4.5

4372 Opinions

location-iconNewcastle Road
American
outdoor_seating_233039takeaway_233039delivery_233039

Would recommend everyone to visit this restaurant

restaurant_img
3.1

3920 Opinions

location-iconThe Galleries
American
outdoor_seating_185099takeaway_185099delivery_185099

Absolutely appalling. Marked as delivered, can confirm no delivery was made. Refusal to resend items.