Kaiseki in Bristol, City of

Really disappointed with our visit. My wife is a big sushi fan, so I booked a table for lunch for her birthday. On arrival we were told a couple of things were off the menu, that’s fine, it happens. But when trying to place our order for sushi, we were told they aren’t doing sushi today as the chef hadn’t turned up for work… I asked when he might be in, and we’re told that he hadn’t responded to her text… this is appalling.

The service was poor, we were the only customers there. There was no pork, chicken or duck available, and this was the start of lunchtime. When our lunch arrived, we were not given plates or soy sauce for the sushi. The young staff were stood talking to each other and not really there to meet & greet or make customers feel valued. I went to the toilet, the corridor was pitch black and you couldn’t see what door led to the ladies’ toilets. I had to push the door open to see the sign on the door hoping it was the ladies’ toilets. There were 3 cubicles, one was out of order, one was available and one was dirty, with an overflowing bin and tissue all on the floor. The men’s toilets were out of order. We asked to take some food away and they didn’t have a box to put it in so it was wrapped in cling film. Very disappointed as our meal was quite expensive but the service and facilities were very poor. My recommendation is to stay away. My only regret was if we had read the reviews beforehand we wouldn’t have gone there.

Terrible food ! Over cooked chicken and portions are soo small that no even worth to eat. Service was unprofessional as well. All restaurant staff sitting by the bar , chatting. No attention to customers! Music very loud and unpleasant!

Whilst the waitress and barman did there best to welcome us this was ultimately a hugely disappointing visit and I would not recommend to anyone. The plates on the table were greasy, so much so that gunk accumulated on my napkin as I wiped the plate. We ordered miso soup which was cold, it looked like instant which they had then dumped fridge cold tofu into with no other prep. The wagu bao buns were shocking. Essentially a big mac. We ordered rare and got well done brown and dry all the way through. Limp lettuce. Grim … Squid was okay but one small plate was not enough to redeem and overall poor performance from the kitchen staff. The bill totalled £40 which felt like daylight robbery after such dissatisfaction. It honestly felt like no one cared what they put down in front of us.

Love japanese food and me and my boyfriend thought we would try it out. Unfortunately we were super disappointed. Walked inside and they had drill music playing, Aitch, because of this we decided to sit outside lol. For drinks I had a glass rose (they only had one on the menu) and it tasted like a cheap zinfandel and it was meant to be pinot grigio, super disappointed. 175ml was 6 pounds. My boyfriend had a cocktail "tokyo ice tea", was far too strong and we usually love strong drinks but this was a bit extreme. This was 12£ I had a donburi bowl, which i have had in other places and really enjoyed. However it arrived cold and lacked flavour. It was 12.50. My boyfriend had "wagyu" bao burger, definitely not worth 8 pound. I will say the crispy squid was nice but super over priced for the portion size when it's listed as a "sharer" on the menu. Overall we were super gutted and we were pained to pay the bill. Staff were lovely so it was such a shame. Would not go back in a million years.