Jurys Inn in Edinburgh, City of

Convieniently located close to Waverley Station. Quick and efficient check-in. Very clean and modern room which appears to have been recently updated. Light and airey room with digital thermostat and very large smart TV. Comfortable bed with modern furnishings. Can't think of anything negative.

Great location, nice room and good value for money compared to others in surrounding areas. My partner did accumulate a few small bites in the night from the bed (possibly bugs) and construction work outside was a nice wake up call but none the less the hotel was nice so I’d stay here again. On another day neither of the 2 negatives might occur.

The place is clean and the view of the room was very beautiful. Upon arrival we received a nice gift from the hotel. In general, the staff are friendly, helpful and very polite. Anything we ask for in the room is quickly met.

Well located hotel with access to the old and new city, very friendly staff, excellent beds, spacious room, water and coffee provided every day, plugs for all technology, highly recommended

Every thing was perfect best hotel location center of everything everyone was nice except one guy who insisted i paid for earlier check in When the room was already ready because i came at 2 but check in is 3 The lady in the breakfast was so nice and hospital love her

Nice, quiet rooms. Good beds. Friendly staff. A 10-minute walk from many attractions. After a long day, this was a nice hotel to relax in.

Overall acceptable hotel but needs to be renovated and cleaned. Strong smell of sewage coming from the bathroom especially in the evening hours, we reported the problem to the reception and they replied that they would send the maintenance man (we don't know what to do because it is an obvious sewerage problem), in fact nothing was resolved. Dirty shared bathrooms in the hall. Work in the building next door was very noisy and not reported at the time of booking. I won't go back

The best location, my second time staying here and I will be back here on my next trip Everything from arrival has been great.

Good service in general. Very good breakfast. As in all of Scotland, everyone is very friendly. How to constructive criticism improve the bedding, pillows included and replacement of items offered. One detail that stands out, they leave coffee and water every day.

Very friendly reception, quick check-in At night! Room 306 on the third floor was very well equipped. Including kettle, Nespresso with capsule, teas, instant coffee, biscuits. We had a 3 bed room because my daughter needed the larger bed because she tosses and turns in her sleep. I had the single bed. The double bed was a maximum of 140cm wide, not 160cm or 180cm like ours. So not a classic double bed. But very comfortable mattresses, very high like box spring beds. The bathroom was equipped with everything you need, clean and with accessories and hand/bath towels. Only the view from the window was THE difference compared to the upgrade to the better room. A view of a narrow alley on the opposite side of the hotel with huge scaffolding on the facade in front. But there was no construction noise to be heard. It wasn't that great, but we had the curtain down anyway and we were on a sightseeing tour almost all day. For us the room was functional. The room was cleaned every day, towels changed and the beds made. We were only there for 3 days. We booked without food. We only had breakfast on the day of departure. Very friendly receptionist in the breakfast room! She showed us the place Great buffet, everything there! Also pancakes and croissants and muffins. Hearty like sausages, vegetables, egg dishes and much more! Coffee to let yourself down. Different types of milk to choose from. Only the employee at the buffet was upset because I wanted a soft 5-minute egg. You could see it in the look on his face. He didn't know anything like that, because my egg came cooked, but was brought to the plate in pieces, almost crushed. With peppercorns on it, that really bothered me! The lobby was beautifully designed and the reception staff were very friendly and helpful! On the day of departure we were even allowed to have our pastries between camps in a separate room next to reception. We'll probably come back next year! Absolutely recommended for this price-performance ratio!

Service was amazing. Neat room, easy to access, and close to many attractions as well. James is very polite and professional. Thanks, guys, and see you soon.

As long as you get a room on any floor other than three, the entire floor's corridor and the bedroom we were given smelt musty and mouldy. They then gave us an alternative room which was great, and musty and mould free.

I recently booked a three-night stay at Leonardo Royal Hotel Edinburgh. Unfortunately, on the very first morning, due to ongoing construction work, the hotel's fire alarm was triggered by dust particles irritating the smoke detectors. This resulted in a full evacuation of the premises and the attendance of the fire department. Given the ongoing construction and the risk of similar incidents recurring, especially considering that we had elderly guests with respiratory conditions with us, we requested a refund for the remaining two nights. However, the hotel's response was extremely disappointing and unprofessional, as evidenced by the attached photos. Despite paying a total of £1025 for the two nights, we were only refunded a measly £60. This lack of understanding and empathy was truly disheartening. I cannot recommend this hotel to anyone. It is clear that their customer service and concern for guests' well-being are severely lacking, especially during times of crisis. The true character of a business is revealed not during smooth sailing, but when things go wrong.

Absolutely fantastic! The staff was fantastic. I made a request for a flower bouquet in the room at check in to surprise my girlfriend. The staff was so friendly and everything was perfect. Fantastic location, great breakfast and nice staff

Very friendly and competent staff. Let's go back

I loved the stay here, I spent 3 nights at this amazing hotel with it perfect location, surrounded by all the tourists spots with 5 minutes walk. The housekeeping stuff were amazing, everyday they make up the room and provide a glass of water and a welcoming butter shortbread 🤩. the check in process wasn't okay, they were delay to handle me the room, i have arrived at 2:20 and checked in at 3:30. Overall 9/10 highly recommended 🤩

Rooms are a bit tight for three people. Windows cannot be opened, but the ventilation runs continuously and continuously. OK for 2 nights, but the price is due to the proximity to the "Royal Mile". The construction site right next to the hotel was at least quiet on the weekend. The service was extremely friendly and helpful.

The hotel is beautiful, beautiful, beautiful, and the insulation in the room is very excellent Room cleanliness, design, everything is 10 out of 10 The city is not suitable for cars, and there are parking lots very close to the hotel, and they give you a 20% hotel discount on it today, approximately 18 pounds after the discount. The hotel's location is close to everything, so you never need a car

Good place to stay. Good service and great breakfast.

Kym in Guest Relations is a rare gem of a person ... sparkling personality, great representative of the Leonardo!!!

They had people drilling and working right next to our room from early morning. The hotel didn't seem that busy so with a little forethought they could possibly have offered us another room. If not they could have at least warned us. Happy to take our money and fill a room but our experience obviously wasn't much of a priority.

Cosy hotel that is very near the main train station and all the famous tourist spots.

I recommend to Book with no hesitation as their Service and Rooms and view is great. The people are kind and helpful. Special Thanks to the Night Manager Mr Soufian and Mr Jhonnes for trying to provide all information and helped whole heartedly once we asked regarding any inquiry. Thanks for all the team there that made our experience great. Attached are some pictures for Leonardo Royal Hotel Edinburgh near Waverly station.

Fantastic location, for those who want to be close to the train and bus to the Royal mile, (2 min) and all tourist attractions. Have stayed there several times. Unfortunately, we did not receive any information at the time of booking that an expansion of the hotel was underway directly adjacent to our room. Had we known, we would have chosen something else.

Very nice hotel great location . Staff brilliant through out the hotel

Great location, right in the Old Town. The gym is great, the breakfast is ok, the staff is very nice, the bar is good

We very much liked this hotel. Stayed for two nights. Our rooms were very clean, modern, and quiet. Location is within easy walking distance of the Royal Mile and many restaurants. They have a full service restaurant and bar which was comfortable.

Nice hotel in a central location and with good cuisine. Nice staff and good service.

While the first room that was offered to us had a really nasty smell the hotel staff couldn't do enough to remedy it and we were given a better room and a bottle of wine for the inconvenience. Also on returning it was our wedding anniversary and the concierge had arranged a lovely card and another bottle of wine was waiting for us on arrival in our room. The rooms were very clean and look like they had recently been renovated. The staff were very pleasant and the buffet breakfast was delicious. A very convenient location

Good 4* hotel in a central location. Room big enough. Good breakfast can be booked additionally. There is a £3 discount per person if you book in advance at reception. Acceptable price for Edinburgh. Recommended.

Beautiful room. All the facilities you could ever need. 2 minutes walk from station and royal mile.

I had a terrible experience at this hotel. I would never recommend this place to anyone. Avoid at all costs!

The room was renovated, clean, and comfortable. The breakfast was delicious, especially the omelet and coffee. The staff were very friendly and helpful. The location of the hotel is perfect, with all the main attractions nearby.

The hotel service was the worst ever, I will never come back again.

Bad bad bad. Please of you want to enjoy your trip don't book this hotel! The staff were disrespectful and unhelpful. We went out for 5 hours and came back and they haven't cleaned the room Very bad experince

A Night to Forget I recently stayed and it was the worst hotel experience I've ever had. The room was a complete dump. There were stains on the carpet, the sheets were dirty, and the bathroom was disgusting. The shower had mold, the toilet didn't flush properly, and there was hair everywhere. The bed was so uncomfortable that I hardly slept at all. The mattress was lumpy, the pillows were flat, and the sheets were scratchy. I woke up with a sore back and neck every morning. To top it off, the air conditioning didn't work. The room was unbearably hot, and the windows couldn't be opened because of the noise from the street. I tried to sleep with a fan, but it was useless. The staff was rude and unhelpful. When I complained about the room, they just shrugged their shoulders and said there was nothing they could do. I asked for a different room, but they told me they were all booked. I would never stay at this hotel again and I would not recommend it to anyone. It was a complete waste of money and I'm still recovering from the awful experience.

Worst service I’ve ever encountered never staying with them again

Disgusting hotel avoid at all cost😤 . Literally chose anything else

Worst hotel ever! The staff very rude and uncooperative and the rooms were not worth it Wouldn't recommend it to any one.

This is a very good hotel! It's not too expensive and it's very close to the city centre. The only slight downside is that their morning buffet is very sparse, and the bathroom was a little dusty. However, their lunch and dinner was excellent. I especially loved the free juice and water. The staff was also very kind.

Excellent location, great staff. I highly recommend it.

Based on other reviews, we reserved 3 nights at this hotel. We paid nearly $400(US) per night. The room was tiny. Other than a bed & a single chair, there was no place to sit. The bathroom could not comfortably accommodate two people at once. Other folks reviewing this hotel mention how convenient the location is..this is true, but they fail to mention that in order to get to the Royal Mile, you must navigate an alleyway that is populated by homeless people. The “view” from our room was of scaffolding. We were awakened early in the morning by workmen & we had to keep our curtains closed when we were in the room due to the construction & not necessarily wanting folks looking in. Overall, this facility was extremely overpriced for the experience. I would not stay here again & I would not recommend it to others

Very noisy work even on Sunday on building

We had an incredible experience at the hotel. It is perfectly located near the city's main attractions. Our room was spacious, with a beautiful, modern, and cozy interior design. We were given a room facing Carlton Hill, which offered a peaceful and calming view, especially in the evenings. During our four-day stay, the room was cleaned daily to a high standard. The breakfast was also very good, adding to the overall pleasant experience. The breakfast hostess, Kym, was exceptional—she was warm, friendly, and provided memorable hospitality. My 7-year-old son thoroughly enjoyed our stay.

Great location, my friends were very happy with the services and location

The hotel reside on Jeffrey street, right in front of Waverley railway station. Easy access to the Royal Mile and all tourists attraction. The hotel room is equipped with all travelers need ie bathroom essentials, hair dryer, ironing, coffee/tea and hot water. The tv area has no light and it feels a bit dark. The carpet is rather dusty. Other than that, the hotel is lovely with Scottish pillow design. We requested for a simple anniversary deco and the hotel team prepared card and Scottish chocolate for us. It was a beautiful gesture. I would like to also thank Kim from the breakfast restaurant for her warm welcome every morning. I would recommend the hotel for a traveler who wants a good and comfortable stay in Edinburgh

Leonardo is probably the best 4 star chain in the UK

Brekfast was very good.Staff is very friendly and ready to help you . For old Town is best location

Kym the hostess for breakfast truly gave us the best customer service we’ve ever had. She was absolutely lovely. A male member of staff on reception however was very short with myself on one occasion. Construction noises started up at 8 am, but I’m not sure if it’s connected with the hotel or not.

Nice location, clean, quiet and excellent reception

It is very well located and its employees are very friendly, but the rooms are old and poorly distributed, with a moldy smell.

Great stay. Clean room and nice serving

Very small room, dated furnishings, view of an internal courtyard affected by a construction site. Bathroom too small, comfortable shower. Dated interior with poor ventilation.

Excellent location and service. Breakfast with plenty of options and super attentive staff. The rooms are large, comfortable.

The whole team is fantastic- doing their best to make your stay comfortable. They are kind, efficient, fast and helpful. Rooms are neat and clean. Location is great- just opposite of train station and a few steps away from the Royal Mile. Buffet breakfast is delicious and comprehesive. What else one need?! Thank a ton, Nilufer

Our stay was fantastic! Especially Chef Stewart who not only makes delicious omelettes but went out of his way to make our occasion memorable!

The hotel location is amazing since it is very close to Endinburgh central station and close to the Royal mile area The rooms are clean but it is tiny I do recommend to stay in this hotel for sure

Some of the staff for room service are very bad!!!

A luxurious hotel with a great location, and all services are close to the hotel, including shopping, cafes, and restaurants.

bed not adequate, density little more than one and a half square.. I'm not saying a king size but there must be at least a queen size. There is no lack of space in the room.. a small armchair is also missing

Very convenient location - near train station, royal mile, old and new town. There were some friendly and helpful staff but there were some bad ones too. Breakfast was complete and good. The bed is firm but only 140cm wide - smaller than what I expected from a 4-star hotel. Our view (room 301) should have been the construction, but the windows were too dirty to see out of. Aside from a moment when a worker was standing 1 meter from me outside the window, we did not experience much trouble since they were not working in the weekend. The room is small (14 sq. meters instead of the advertized 20 sq. m). There was often a nasty sewage smell in the bathroom. After informing the staff, they solved the problem promptly with a strong almond fragrance. We kept the windows open so we could breathe fresh air. Replies to reviews are canned answers.

The room was big enough for us. Unfortunately, when we asked, we couldn't get two single duvets for the king-size bed. Breakfast was great. The path to the hotel was a bit bumpy due to the broken streets.

The location is good. After all it is the only advantage of this hotel… If you cannot bear the noise coming from the street and railways, DO NOT come. The soundproof of the window is terrible. The price and the room quality doesn’t match at all! The breakfast tastes not good and very simple.

The hotel was very good for the price. I stay at tripple room, it was spacious, has cookies, coffee machine. The interier was new and comfortable. The location was super convinient, it was both close to the train station and if you go to the back side up the stairs, you can get to Royal Mile in 5mins.

An excellent hotel! We went on vacation and loved our stay at the Leonardo Edinburgh. They were super attentive to us and the room is super spacious and modern. I highly recommend

What an amazing 3 days we had staff so friendly and helpful especially Steve he was amazing also Kym & Eloise were so helpful. . Rooms were spotless very comfortable beds . Everything u needed was there. Breakfast well what can i say but wow such a verity very high quality. Cant wait to come back next year. Bringing all my friends 😊

I highly recommend this hotel very good service friendly staff perfect location 👌 👍

Nice hotel just off the Royal Mile! Only downside is the train station and no parking for oversized vans. Breakfast and bar service was always nice and accommodating.

Pros: 5* Good location. Nice breakfast. Friendly staff. 4* because they couldn’t change my room to get away from construction works. Cons: 3* for construction going on at the back of the hotel which was pretty loud but if you are out exploring it wont affect you too much.

Location, service, price is all perfectly in balance

Superb location. Near the Royal Mile, Waverly Station and Car Rental Office. All walkable. Room with a view. Spacious.

This place was newly renovated and so nice! The beds are so comfy. Highly recommend their breakfast. Very convenient for walking the Royal Mile.

My experience was good the room as nice and clean as I expected from the price I paid for. The hotel is located right near the train station accessible for public transportation Breakfast was good English/Scottish breakfast Overall I enjoyed my stay in the city of Edinburgh 👍🏻

This hotel was good but seemed really pricy compared to the other 4 star hotels in my uk visit.

Close to Waverly, staff were super helpful, great food. WNTL

At the moment I am in this hotel with my wife. A room for 2 and for 2 days we paid 646 Sterling. 1. No service 2. No politeness 3. We are treated like dogs 4. They allowed smoking in the rooms even though we didn't smoke. 5. They came to disturb us in the rooms saying that we absolutely have to pay 100 francs. 6. We went down to pay. we could no longer enter the hotel because they had blocked our access cards. 7. Finally they asked us for 50 Sterling instead of 100 😂 Never again in this hotel. Not even for 5 Sterling. I STRONGLY RECOMMEND YOU NOT TO COME TO THIS HOTEL.

Very welcoming, clean and centrally located hotel!

The hotel is situated in a good location, walking distance from the station and close to all the major attractions.

Currently, huge construction next-door. Noisey, room looks out at scaffolding. Only 1 working elevator.

Hotel rooms are nice and very clean with lovely Scottish decor. Employees are all very friendly and accommodating. Location is convenient to all attractions and meeting points for daily tours. Breakfast is good with nice range of options. Would definitely stay here again and would recommend to friends.

Pros: Decent location for tourists. Close to train station. The breakfast was good. Room was clean. Cons: The back side faces a construction site. The elevators are slow and for half of our stay one was out of order. There is no on-site parking. The price was insane for what you get. On our last day, the smoke alarms went off at 6 am for no apparent reason.

Awful - major building work all day from 8am including weekend. Room overlooked skips which were used by bar all day and night (throwing bottles in so, again very noisy) and generators on constantly directly under windows. Only 1 lift working which was also used by hotel operations which meant long waits (8 minutes longest). Used stairs when luggage wasn't involved but stair carpet filthy.

My experience at the Leonardo Royal Hotel in Edinburgh was truly exceptional. First of all, the geographical location of the hotel is simply perfect: located in the heart of the old city, it allowed me to easily reach all the main tourist attractions on foot. The lively and authentic atmosphere of the area made my stay even more enjoyable. The breakfast provided by the hotel was impeccable, with a wide selection of fresh and delicious foods that catered for all tastes. The variety of options available really impressed me and made my mornings even more enjoyable. The rooms were extremely clean and comfortable, giving me a cozy place to relax after long days of exploring. The modern decor and relaxing atmosphere of the rooms made my stay truly special. The only negative aspect I encountered during my stay was the strong and annoying smell in the public areas of the hotel. This issue, if resolved, could significantly improve the overall experience for guests. In conclusion, I highly recommend the Leonardo Royal Hotel in Edinburgh for anyone planning a trip to the beautiful Scottish city. With its ideal geographical location, delicious breakfast and clean and comfortable rooms, it is certainly an excellent choice for an unforgettable stay. The impeccable service provided by the hotel staff helped make my stay even more enjoyable. The courtesy and availability shown at all times made the experience truly special. Additionally, the high-speed Wi-Fi available throughout the hotel allowed me to stay connected and work comfortably during my stay. Despite the small inconvenience of the smell in the public areas, the property overall provided a high quality stay experience which I would highly recommend to anyone visiting Edinburgh.

Nice hotel. Rooms somewhat small for 3 people. Service perfect and special compliment to Kim, a friendly and warm lady at breakfast. She was willing to help everyone and was very cheerful. Location is perfect, station and buses a 4 minute walk. Room at the front with a nice view. Back to the Royal Mile within 2 minutes. In short, definitely worth repeating.

Nice clean hotel. Nice employees. Very good service

A very nice hotel, location, rooms and service. It is worth staying in again I came from London by train and the station was close to the hotel, only 3 minutes walk And close to everything The service is very great and everything is available in the room The beds are very comfortable and everything is clean It was great experience, will be back again

Good location 1 minute from the royal mile. Super good breakfast. The staff very friendly and sweet. Nice to be able to use the gym. Reception also pleasant. The room nice and clean. We had forgotten a teddy bear which the staff were kind enough to find for us, thank you for that. The room is a bit small and with a view to the backyard which is currently (May 2024) a building site. It was noisy, but not at the weekend. Some sound had been generated.

During our stay the hotel was in the process of a refurb which caused only mild inconveniences. Everything else was great, helpful and friendly staff, very clean room and facilities. Overall a very good stay.

All is good with the hotel, location etc. but you need to park your car in a public car park, which is a bit costly but still cheaper with the hotel discount. The issue is that you do not have easy access to the car.

Central Location, wonderful staff, and a room with a view. A great choice for a stay in Edinburgh whether you are here for a night or a week. Our room overlooked Calton Hill and was a joy to come back to at the end of each day. We opted for the breakfast two of the mornings we stayed here, and were met with the definition of a fairy god mother, Kay! Always smiling and a pure delight to be met with before the day began. Will be back here when (not if) we return to Edinburgh. ---{ Room Comfort }--- ☐ Pure luxury! ☑️ Extremely comfortable ☐ Comfortable ☐ Okay, but nothing extraordinary ☐ Feels like sleeping on rocks ---{Experience}--- ☐ Unforgettable stay ☑️ Captivating ambiance ☐ Enjoyable ☐ Has its charm ☐ Forgettable ☐ Erase this from my memory ---{ Aesthetics }--- ☐ A visual delight ☑️ Instagram-ready ☐ Beautifully designed ☐ Pleasant ☐ Average ☐ Below par ---{ Booking Process }--- ☐ Requires foresight and strategy ☐ Simple to reserve, but complex options ☐ Moderate ☑️ Easy ☐ Walk-in ---{ Check-in Time }--- ☐ Time seems to stand still ☐ Lengthy ☐ Average ☑️ Swift ☐ Depends on arrival time ---{ Service }--- ☑️ Impeccable ☐ Practice your royal wave ☐ Inconsistent ☐ Severely lacking ☐ Is anyone on duty? ---{ Room Size }--- ☐ Fit for a king ☑️ Spacious ☐ Standard ☐ Compact ---{ Value for Money }--- ☑️ Worth every cent ☐ Especially worthwhile with promotions ☐ If you're feeling splurgey ☐ Not recommended ☐ You might as well light it on fire ---{ Suitable for }--- ☐ Couples ☐ Families ☑️ Everyone ---{ Overall Rating / 10 }--- ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☑️ 10

Great location right next to the train station. Breakfast was brilliant staff were all really friendly. 1 little criticism was the ongoing building work and noise in the room

Great location , easy access from Waverley station, quick access to royal mile old town, and new town alike, Staff service excellent, breakfast fantastic variety to suit all tastes. Would definitely go again and recommend to others .

Very good, just a short walk from the train station. Just drag your bag and walk. The room is nice and clean. Inside the hotel is very beautiful, looks very good. If I come to Edinburgh again, I will come back to stay again. Because it's very close to the station, it's convenient to travel.

Leonardo Royal Hotel Edinburgh is centrally located in Exciting Edinburgh with minutes walk to the Waverly train station and to the Royal Mile with all the souvenir shops and restaurants / cafe lining both sides. The hotel is modern, with clean and contemporary rooms. I love their beautifully scented The White Company toiletries and bright windows. Their complimentary bottle of sparking and still water each, are appreciated. The bed and pillow are comfortable, in a spacious room. Room decor and colour tones were earthy and pleasing aesthetically. My 4th Floor room in the front, afforded a nice view towards the train station. They offer a buffet breakfast with wide array of hot and cold dishes, as fuel for us to start the day. I even partook of Haggis again, which is breakfast for champions. Their restaurant is big with lots of seating and different newspaper. Try and request for a room which is not facing the noisy next door construction site. The hotel Receptionist is friendly, helpful and understanding. Helen

Great stay in this hotel...friendly staff! Nice room! Very clean ! Great breakfast!

We had an excellent experience at this hotel. Great customer service and helpful staff. We had requested a wheel chair that was delivered to the hotel, which they helped store as needed. Great access to the Royal Mile from the hotel and also to the Hop On/Hop Off buses and the train station. Special shout out to the food and beverage staff for their excellent breakfast and dinner service. Thanks Pratham and Jordan for going the extra mile taking care of us during dinner!!

Great hospitality, great experience. Special thanks to Steve..

Un très chouette hôtel. L'accueil était aux petits soins. Très bien placé, juste adjacent à la Royal Mile et proche de Princes Street. Possibilité de se sustenter gratuitement en eau citronnée ou jus de raisins glacé à l'accueil. Notre chambre était jolie, propre et confortable, le lit parfait. Tout petit bémol pour la douche qui pourrait être un peu plus grande

Got woken up at 7 by builders and car park cost £25 plus nearly half a mile away from hotel,and I'm 68 years old and glad was only there for one night would never stay there again

Booked 50+ rooms for a team event in Edinburgh. Great location just a short walk from Waverley Train Station. All the staff we interacted with went above and beyond. Rooms were modern and some had fantastic views of the city. Breakfast was better than most hotels, interesting variety. Wouldn't hesitate to book again.