JURYS INN in Gateshead

Rather disappointing experience the receptionist was as welcome as the wife when I've been out with the boys all day got to the room no shaver point in the bathroom and no toilet brush how do you avoid the skidmarks when you been on the bevy in Newcastle

My friend and I stayed one night and it was enough for me to say that I know I will be staying there every time I visit the area. It is very convenient for the City Centre and for evenings enjoying the ambience of the Riverside at night.

Hotel room ok it had nice view and was clean and no smells. Problem with single bed too high and moved too easily. Beds are designed for tall person. Winter weight duvets it was August 2022!! The food in the evenings left a lot to be desired, being cooked was one of them. One got the feeling that there was a staff shortage and a "chef" being one. The staff were attentive and helpful . Good quality coffee and tea in the room. Surrounding area a bit of a building site

Me and my partner booked a night away, paid £125 for one night. When we arrived we had to wait 2 and a half hours for our room along with a lot of other people. While we were waiting and everyone was complaining, what we guessed was the head house keeper came to the reception and was explaining to a member of staff how there was sick everywhere upstairs. While another member of staff had started her shift the young lady that was on the reception began to tell her how bad her shift was because of everyone complaining about how long the room wait was. She made it quite obvious which people she was talking about. We finally arrived in our room to a blocked sink of dirty water, the bed not made properly and what looked like drink had been up the wall. We reported the sink to reception and they sent the handy man on site to sort it. When he arrived we explained how dirty our bedroom was and he began to tell us they have had agency staff on that’s why!! He also said the wall which looked like it had drink up it was off the paint apparently they made a dodgy job of it. He explained if we weren’t happy in our bedroom to ask if we could move, so we did. The lady at reception said she’s move us into a supreme bedroom which was nice, had a lovely view but we did notice there was about 6 spiders in the bedroom and the floor was disgusting this bits of food. When we woke up the next day there was a spider in the bed, we both had been bitten to death! I’m absolutely disgusted as we’ve stayed here a few times and never ever had a problem but this has put us off, we will not be returning!!!

I stayed here for one night to go and see Ed sheeran. I was bitten numerous times all over my legs during the night. I felt like I’d slept on the floor. The floor was disgusting, bits of old burgers, bacon, hair bobbles, hair and the grout in the bathroom was pink. That room hadn’t been cleaned properly in years. £129 for a room covered in bugs and an extremely uncomfortable bed. Never again stay clear

Booked this hotel for my fathers 70th birthday! Staff went above and beyond to make this such a special occasion!! Card, balloon and wine in room, complimentary upgrade to a HUGE room with amazing views! Dined in restaurant, food was lovely and followed by a lovely breakfast!! Staff made this so special constantly asking if everything was ok and so attentive!! Thank you Team Jurys Gateshead xxx

I was looking for specific view direct to the River. Found them on booking.com says Riverview. I also called the hotel to make sure they have got a room with Riverview and they made me pay about 15% extra claiming it’s a premium room. When arrived, the staff was not friendly at all. But more importantly the room was looking on the carpark with a very tiny view from the corner where u can barely see the river. I went to the reception but the staff was really argumentative and not interested. Also, the inside of the hotel is old. The breakfast comes in a small paperback to the room has few cold stuff like small yogurt, Mosley, croissant. This was not made clear on website or when called. Was expecting a proper breakfast setting in a restaurant and can order hot food. I’d never go back. The Hilton is few meters away and 100% better services and facilities

We arrived after a long, arduous difficult 6 hour drive....tired, fed up and hungry! It could have gone very badly in that frame of mind but!!!! The staff at Jurys Inn Quayside are gems! They were smiley, positive and welcoming even though parking was challenging on a busy Friday evening....it was resolved and the friendliness of our Gateshead staff shone through! A special thankyou to Andrea and her colleagues on the bar who had the power to set our visit on the good or bad path! Andrea was lovely and her friend in the kitchen ensured we were fed and watered making us welcome and at ease. We were then set. Andrea probably does not even know the difference she made to us, but it coloured our entire stay with positivity! So a huge thankyou! Oh and just the cherry on the cake - our parking fee was made complementary after the minor hiccup at the beginning! Super Well Done Quayside thankyou!!!!

Booked a superior room through booking.com with early check in and late check out. Arrived at 4pm for our early check in from 3 and they had to check if the room was ready, it just was. Got upstairs and hadn't been in the room 15mins when someone comes barging in and dumps water and biscuits, obviously forgotten when getting the room ready. Room was freezing!tried to put the heating on but the wall panel was not working. There was a small blow heater-which was not pat saftey tested. This barely took the edge off. There was a severe draft coming in through the window and the curtains didn't reach the wall to try and block it out. Called down to reception to try and get an extra duvet or blanket and the person I spoke to was rude and huffy. They did bring an extra duvet in the end. Beds were comfy and breakfast was really good. Although we went to use our Costa vouchers recieved when we checked in to find the machine broken. When packing up before our 2pm late check out about 1130 another housekeeper comes once again barging into the room, sees us and leaves without saying anything-even when there was a do not disturbsign on the door. When checking out advised the receptionist about this and was told they would have a word with the receptionist who I spoke to the night before but the housekeeping was outsourced so not alot could be done. Feel entirely let down when paying for a superior room to not even be able to get a basic warm private room!

Nice hotel, very nice staff apart from the horrible security guard. Me and my friends couldn’t even have a conversation in the bar without him telling us off. Apart from that, nice hotel

Decided to spend the night in the city after a special meal. Got an exceptional price on a room. Extremely comfortable ,clean room on the quiet side of the Quayside. Easy access to Newcastle City Centre. Next to the Baltic and the Sage. Got parking onsite although spaces are limited. Had a decent breakfast. My only criticism was that drinks in the bar are expensive. Staff were very friendly and helpful. Would stay again rather than taxi home.

arrived tired from the journey to find very nice reception and staff. got to room paid extra for, check out picture. nice view. I'm on business so I'll complain when i check out. OMG only bbc 1 works on tv and bathroom fittings look like my 13 yr old fitted them. complained and happily moved me, very nice reception staff. went for walk, had a drink and did not eat out as menu looked good, got back at 19.30, bar menu only, so if I'd ordered the £25 meal deal that would have been a waste. had a pizza, frozen special anyone, check picture. total rubbish i can do better with a basic kitchen £24 with a pint 😫😫😫😫, jury's inn sort it out

Arrived to discover that I could not park at the hotel as they have very little parking and what they do have was full. I asked at reception and I was advised in a very robotic none caring way that parking was available at the following car parks at a cost, this explanation was given by the young lady marking on a map and placing it on the counter. Given that I am not familiar with the area this tiny map had me totally confused which got my stay off to a irritating start Found the car park up the road then carried my luggage back down the road to then wait in a queue of people checking in. I had booked a superior package room on a low floor ( room was certainly not superior). Friends that booked “any room” for less cost after me were on a lower floor with a much bigger room???? My room was clean and basic Bathroom again clean basic and TINY. After a evening out I arrived back and found the room cold ( turning the thermostat up made no difference) All night I could hear a humming noise which came from a cupboard next to my room which was none stop coupled with being able to hear guests in the corridor early hours of the morning made me wish for the daylight so I could have a shower in the ridiculously small shower cubicle and Go Home. On the plus side Bed was comfortable Tea/ coffee and kettle were available in the room as well as a bottle of water I would not stay again unless it was a last resort.

Great views over the Tyne and no fog. Room ok nice bar area always a few people about. Very central.

I needed a nice strong cappuccino, and I tried this place and it made my day... I experienced a service from Scott that can only be described as going above and beyond.. I am ever so grateful of the help I received from this lovely man!

Checking in here was quite nice experience but over-all it was not the best hotel experience. Food and drinks are overpriced and service is really patchy. Good location for Quayside

Laura & neil in the bar was a fantastic host on our stay. Rooms where comfortable and in a grate location friendly staff well able to accommodate for sporting events .

Starting out I have no complaints about the rooms, I had a good size 3 person room with a double and single bed and it was clean and perfectly serviceable. Standard business travel faire.The catering however is a different matter. The main restaurant (which is not large to begin with) was closed for private dining and we were directed to the bar which was not large, nor did it have many particularly suitable tables for eating. I elected to have dinner in my room to which I was told there was a £5 charge. In my experience this is excessive to start with, and especially unreasonable when they have failed to provide a decent place to eat, a reasonable alternative when the restaurant is closed would be to waive this fee. The food was ordered and on 2 occasions during the wait I was contacted to tell me that they didn't have any of the dessert left, and nor did they have any of the second order they took. So by this time I'm onto my 3rd choice of dessert, eating in my room because there's nowhere decent to sit and eat like a civilised person, being charged £5 extra for the privilege, and when the dinner arrives (fish and chips) the picture speaks for itself. Small, extremely overcooked, and largely cold (probably due to them messing the dessert order up twice) with grease on the plate. The sum total for this abomination was £33. From where I was I could have driven to the coast, had a slap up fish and chips, and driven back for less money. For the rest of the trip I walked up to the Hilton further down the same road. There I received 3 courses for £22 and of a significantly higher quality in all areas. If you find yourself in this hotel I suggest you do the same.Breakfasts were slightly better, being a buffet at least the portion sizes were not an issue and it wasn't terrible though the eggs weren't always cooked thoroughly. The biggest issue at breakfast is that the staff don't clear tables fast enough for how small the room is, leading to people not knowing which tables are vacated but dirty and which are still in use but the customer is at the buffet. All in all this ends up being a bit of a shambles until someone generously invites you to join their table. By all means the rooms here are decent enough, but nothing special to suggest you should come here knowing you are going to have to make alternative arrangements for dinner.

Really nice when travelling for business to be offered a lower calorie menu as well as the usual delights

We stayed here just after New Year. It was fairly quiet, so we were given a room with a river view, which was lovely. There is limited free parking onsite, which is very handy. There's a restaurant, were we ate one night. Breakfast was good. Its right beside the Baltic Centre and the Millennium Bridge. A brisk 10 minute walk will take you into the centre of Newcastle. The bar staff were great, lending me a charger for my phone - polite and attentive.

Get what you pay for I suppose. Some people (most) let down the excellent reception welcome from Mathew. Bar prices are high. Walk across the Millennium Bridge to Pitcher and Piano for a warm friendly welcome and save loads on food costs. Breakfast, abrupt, left to find table, cooked food was mediocre. Dining chairs ripped worn to shreds. Book somewhere else

initially booked for 6 nights but due to family commitments reduced it to 4.we called to amend our booking they were very accommodating.nothing was too much trouble to them we were met by the duty manager Marina on our arrival.and presented with a food and beverage voucher as a complimentary gift we found the staff very pleasant and helpful especially wee Naithan also the bar manager Neil.on check out the check out receptionist i think her name was sally? was also very nice in taking an interest that we had enjoyed our trip, it all made a very pleasant journey which we will be returning again.breakfast was fresh lots of choice at the buffet with plenty of staff happy to assist you .the car park was full on arrival but no hassle as there was plenty room around the back of the hotel.no fridge but not a big deal very handy for the city centre ( a short walk over the swing bridge) we would be happy to return and recommend this hotel

The start was a bit weird, first checkinn was at 13.30 according to the guy at the reception later on it was round 15 hr and he acted as that was wat he said before, not so friendly. But other staff were friendly, a young guy serving diner made us feel welcome! Further stay was ok, clean room and very nice breakfast. Bathroom bit small and hardly any water pressure to shower comfartable. Very good wifi.

I think they dropped the ball when they put two hotels on either side of the river and called them similar names. A nightmare for the non-local.

Jury's is in a very location just on the Gateshead side of the of Newcastle. This is right on the river with a small bar on the quayside. The hotel has parking which is a bonus. My time was limited in this hotel so did not see too much but great views.

This is a very well placed hotel, handy for all the local amenities in the rejuvenated Quayside area.

Pleasant staff, comfortable room and good location. Disappointed in the car park fees - booked through hotels.com who said the charge was £6 when in fact it is £8.50. Breakfast was poor though. Would probably be ok if it were fresh but it was stone cold. Had to ask for fresh eggs as they were inedible

Stayed here one night as part of a murder mystery evening so it was really good value as part of a package. The evening was thoroughly entertaining and hilarious.

Service, rooms and hotel is good. Clean quiet hotel and staff are helpful and friendly. Drinks in bar are poor and over priced but still nice service. Breakfast is a good and provides a good choice

V hotelu jsme pobývaly cca 5 týdnů a to pracovně.Kvalita ubytování ušla,avšak když napadl sníh,byly jsme bez tepla a teplé vody.Snídaně odpovídali typicky angl.stravě.Kousek od centra.Jinak vcelku spokojenost

Standard Jury's Inn fare all round, which on a good day is pretty good. This was a good day. The receptionist in particular was great, very accommodating for me and my bicycle. In fact she made a great fuss of us both! It was though quite busy and the bar staff, though very pleasant and efficient, needed one other to speed things up a bit.

Great location, handy for getting into the city. It's literally a 5 minute walk from the railway station and the same from the city centre and the quayside. Staff were fantastic. The room service food wasn't great though.

Was only there a short time.Tesco in Gateshead is open 24hrs except Sundays. Big branch,great staff.

Comfortable room, especially the bed with nice linens, although our booking of a river view didn't go ahead as the only river view room available was adjacent to a plant room so had to be rejected on account of the noise. Breakfast was bedlam, no tables available and when we did get one, it was a case of clear it yourself as waiting would have been too long for this to happen, Great selection of breakfast foods once seated, lots of alternatives to switch to rather than wait for top ups, we did share a knife too. Room lacked finishing touch of lamp, therefore lighting was either bedside or full on, and second bed in room was a nuisance, until we realised how easy it was to push aside to regain floor space. The staff were great, always happy to help with a smile, and to be honest they deserve medals for this as demands on them outweighed what should be expected, especially at breakfast. Despite the issues this was a great stay, all down to the people and the calming influence of leaving and returning always involved a short stroll beside the wonderful Tyne and a crossing of the Millennium Bridge.

Lovely atmosphere, relaxing environment, clean rooms and communal areas. Would stay again, and highly recommend.

Frozen food from a standard menu decent staff with a nice river view. Wouldn’t hurry back. That’s it!

The hotel was easy to find and ideal for our night out in Newcastle, overall impression was with helpful reception staff, our room was as expected, quite big, clean and tidy with all necessary items in the room, river view was great. All was good until breakfast time, no staff to accept us into the restaurant and help us find and clear a table, we had to locate a table ourselves and clear the table, people were having to wait (too long) for buffet food to make up a full English breakfast, it appeared there was a very small staff team, we had to ask for milk for our drinks which eventually arrived when the drinks were cold.

Great location within walking distance to newcastle city centre via “the blinking bridge”. Nice bar area with reasonable prices. Excellent reception staff and nice spacious rooms particularly the corner ones

Mi marido y yo nos alojamos aquí para el primer fin de semana de Pascua tiempo este año. Nos ocurrió un problema con extractor en nuestro ruido de este nos mantuvo despiertos toda la noche. Al día siguiente nos preguntaron lo era y lo mencioné enseguida nos recibió el gerente Ian Richardson y él ha sido fantástico ni una piedrecita un crédito para la compañía jurys inn. Él no podía hacer lo suficiente para nosotros que nos dejó otro día cama y el desayuno, que fue ayer nos dio una habitación ejecutiva con todos sus extras gratis. La habitación estaba limpia y hermosa vista sobre el río hermoso y moderno. El desayuno era muy agradable y todo el personal del hotel era muy agradable y servicial. Hemos tenido una fantástica estancia que fue rematado por mi esposo ya que fuimos a ver el juego de Newcastle que ganaron y nuestro ahora en la premier league, ja ja ja. Gracias de nuevo volveré para una estancia de 2 noches con mi hermana en leyes en julio no puedo esperar.

Dos de nosotros asistimos a un evento patrocinado por Norwegian Cruise Lines, así que tomamos el té de la tarde. La comida era una merienda con bocadillos, bollos y pasteles y una selección de bebidas y cerveza y vino. Todo el personal del hotel era muy agradable y acogedor y el hotel es moderno y está situado al lado del centro de artes y conciertos báltico sage Hall y el centro de la ciudad de Newcastle está a 5 minutos a pie cruzando el puente del milenio. Impresionante

Mi marido y yo nos alojamos en la última noche del jurado, es un buen hotel en una gran ubicación. Nos quedamos agradablemente sorprendidos con la habitación moderna y encantadora, estábamos en la cuarta planta con vistas al río, que era genial. La habitación estaba...

Un hotel decente, pero si estás buscando un lugar tranquilo, yo aconsejaría pensando seriamente acerca de este, en especial los fines de semana. Era ruidoso, tranquilo, con grupos de solteros y también un gran número de irlandeses, algunos de los cuales eran peores el desgaste...

Preciosa habitación con vistas al muelle. Aparcamiento tiene que ser pagado. Personal amable. Cómoda habitación. Fácil acceso a pie a la ciudad.

We stayed in one of the refurbished rooms with a river view which was stunning, highly recommened. This hotel is in a great location and the staff are excellent and friendly. Libby Ford on reception was especially helpful. We will be visiting again soon.

Stayed here for one night with my boyfriend for a little one night break. Rooms were modern and very clean bathroom was bath tub with shower head over and was quite small. We had paid extra for view for the river Tyne and the bridges which is nice when lit up on a night time. The hotel is a 10 minute walk to Baltic centre and the Sage and about 20 min walk over the millennium bride into Newcastle.It's ok hotel modern and clean but doesn't have many puns or restaurants near, you would have to take a taxi into Gateshead town as its up a very steep hill or walk 20min over to Newcastle where there is a lot of bats and restaurants to choose from.

Booked into this place after a nightmare with my last accommodation. Extremely helpful staff and nice clean Hotel in an excellent location centre of Newcastle

Amazing hotel and amazing grub food and staff are amazing enjoyed staying here aswell as eating will be back again very very soon

Great location, comfortable rooms, huge beds, wonderful views from the room. There were no parking spaces in the hotel car park ( during my 3 nights stay) so parking on the yellow line on the streets was the only option. Good enough though!

Right on the river, 5 minutes walk from everything.Reception staff were great. I was with about 20 work colleagues. The rooms are massive, clean, and stylish. I slept like a baby.The breakfast was great! I could have eaten 2. I didn't eat dinner but some of the others said it was nice.Overall a great stay.

This restaurant has a good basic menu, the first evening I had the Rump steak (a small supplement on the standard charge - but worth it. The second night I had the Steak & Ale pie. Both meals were very good, served politely and promptly.

Nice location, overlooking the river, walking distance to Newcastle City Centre.Bedroom was nice but not much space for keeping general clothing.

Visiting the North East for an event at the Baltic but couldn't get accommodation at my usual hotel so tried the Jury's inn on the Gateshead side. Well all I can say is it was excellent value. Good size room, comfy bed and great views over the Tyne. It was about 100 metres from the baltic and about 200m from the Sage. I walked into Newcastle for dinner which was a very pleasant walk indeed.Staff were swift on check out and overall hotel very smart and well positioned. Will definitely stay gear again. Suggest you get there early for parking

Stayed overnight for christmas shopping in room 226 lovely massive bed and views of the river and bridges cannot fault it

Reasonable price,very clean room,friendly helpful staff ,excellent breakfast seved until 11am ...ideal if you want a lie in after a show or night out.

Stayed here with my sister and found the rooms very clean and comfortable. We booked last minute to be near one of the hospitals and got a good value deal. The staff were very helpful when we had to change our plans last minute. Food in the restaurant was OK - took a while to arrive but was tasty enough.

Eventually arrived after at South Shore Road after an arduous five hour journey, to find there were no spaces available in the hotel car park and had to park out on the street and move the car before 08.00 the following morning.Notwithstanding that, the welcome was good at 20.00 and even though they were full, I was given a room with a spectacular river view on the fourth floor.The room was clean and tidy, though one of the wall sockets was loose, but the whole great room.Went to the restaurant for dinner and ordered a steak, which unfortunately was overcooked, but following a conversation with the waiter and the manager, I was provided with 50% off of the total bill. Pity that the groups standard for steak cooking is to chargrill the outside which makes the steak tough :-(Breakfast the following morning was good and set me up for the long day ahead. I would recommend this hotel to all.

Jurys is a nice hotel in a lovely location on the waterfront. The hotel itself is well appointed and well decorated. The staff at reception were friendly and helpful. The room was a decent size, had very comfy beds and was very clean. We ate at the hotel due to the late hour in getting there and I was pleasantly surprised at the quality of the food. Breakfast was really good. The only downside was having to park in the "pay to park" private car park next to the hotel as they have insufficient guest parking - that was exceptionally expensive for an overnight stay.

Excellent excellent ! Fantastic place to stay ,had four wonderful days there ,ideal for disabled guests and their families and friends ,the staff cannot help you enough , the food was excellent ,and very restful by the river

Normal food, normal service levels and all overpriced, typical for a hotel restaurant.Views are good if you get a window seat but across the quay are some great places to eat so don't stay in unless the weather is poor.

We opted to pay more for sea view room and it was a good choice. Room was average size, comfortable bed and clean bedding. Bathroom good size with basic toiletries provided. Plenty of tea and coffee in room. We asked for a room on higher floor and they duly obliged. Despite numerous stag and hen groups we had no disturbance and slept very well. Breakfast buffet was expensive but plentiful. Disappointed no fresh fruit juice only very diluted watery orange. Food was well cooked but only luke warm. It's a short walk across the Millenium bridge to the town centre. Staff were exceptionally warm and welcoming. Would stay again.

When we arrived there was not adequate parking and we had to park on yellow lines which was only ok because it was a bank holiday. The hotel and room itself was very nice and clean. Went out for the evening and came back after drinks in Newcastle. Although I was a little worse for wear, nothing would prepare me for the fact that there were doormen on the hotel doors, one of which was very rude and wouldn't let us in despite our names being on the list. I tried to find my key in my purse, and asked him if I could empty my cards on the table to look for it, he refused point blank despite seeing I had lots of receipts money etc to look through. When I was looking for it he snatched my money out of my hand to try and take it!!!!! My boyfriend saw what he was doing and thankfully got it back. I couldn't believe it when he told me the next day. Breakfast was nice but dining area is too small and was fully of rowdy still drunk stags, not that that's their fault tho.

After a gruelling 80 minutes playing against the Jury's Inn staff in a charity football match we retired to the hotel bar restaurant for a very tasty early bird buffet. We've since returned for alfresco drinks overlooking the River Tyne and the customary view of Newcastle and it’s legendary bridges.

I can't fault this hotel. This was our second visit and it was every bit as good as the first. Great views, comfy beds, clean bedroom and bathroom, friendly, helpful staff. Nice outside seating area right on the river. Will be back.

One comes to expect certain things from midrange business hotels. Comfy bed, minimalist rooms, luscious shower and an appalling restaurant. It is the norm, they get you in to stay with glossy brochures and flash celebrity TV adds, give you a goodnight guarantee and a stomach bug. Not here!I do not have the vocabulary to adequately describe my joyful surprise when the food arrived. Never mind the friendly and helpful waiters. Ignore the picturesque view over the river. The good! The glorious food. No it's not Michelin, not even rosette. But this is not fine dining it's a midrange business hotel. The food perfectly live up to the challenge of slightly spoil the guest after a hard day away from home. I choose the fixed price 3 course menu as to have less divisions to make. Did not expected much for 20 quid. First the pork terrine, expecting a miniature yelly-fied piece of braun, my first surprise of the evening was a gorgeous well executed terrine, perfectly balanced in taste, structure and presentation. I knew I was in for a treat. I was. Not going to carry on about the sea bass nor the eaton mess but want to say again. No it was not Michelin, but boy oh boy. It certainly wasn't midrange business hotel either. Well done Jury's Inn. I'll be back!!

Managed to book as part of their anniversary offer. Value was probably the best I have ever had for a decent room and I travel a lot !It`s location is brilliant and has some safe parking for £6.50 a day.Room and staff were perfect but we didn`t eat there as we wanted to get around and try the local food etc.Would happily pay more and stay again!

We were staying at another hotel but wanted somewhere nearby for a meal for a Birthday treat. We were given a river view table and the service was excellent as was the food.

I have recently stayed at the hotel, this was my second stay-on both occasions all my needs was met with efficiency, everything runs smoothly, bedrooms comfy, food was great and staff very polite and friendly, as mentioned this was my second stay stay and above are the reasons why I will be staying again in the near future, many thanks to all!

Jurys is a popular Newcastle Hotel with a particularly vibrant bar. However beware on the weekend of a Sunderland home game because it is frequented by the Irish branch of their supporters club.

This hotel is run very badlyOn arrival we were told to park at the back of the hotel which turned out to be over 10 minutes away with all our bagsWe had a great day for our daughters graduation on our return to the hotel we could not put our drinks on the room bill but no problem I gave them my card later that evening we required room service ?? The menu was wrong also after we ordered the food arrived at a charge of £4.50 no problem we then had a room call demanding we come to reception and pay immediately I could not believe my ears I offered my details over phone no use I had to get dressed and go to reception to pay this is the poorest u have ever been treated in a hotel please avoid this jury's inn brand appalling service Later that evening we required

Stayed here august 2012 for 3 nights. Arrived on a Thursday, group of 4 females in our late 20s. We booked through late rooms and got a good deal that included breakfast. Check in was ok, we were asked if we waited to be put on the floor with all the hen and stags. One of our group was pregnant so we decided to go for a quiet floor! We were then informed that we had to pay a 100 pound security deposit per room! We were not informed of this before we arrived. We were assured it would refunded on check out providing room was ok. rooms are nice, we had a Tyne view. 2 double beds, tv. Breakfast is a buffet style, mixture of full English and continental which was good. We ate in the hotel bar a few times. Sandwiches were good value and saved a walk into town. We did walk to the quayside over the bridge and it took us about 10 minutes. Fine I you haven't got your heels on! The manager on duty was vey reluctant to call us a taxi so we felt we didn't have much choice! Take your room card with you when you go out late because you need it to get in sometimes. The security guard on the door is lovely though. Overall we had a great stay and the jury's inn was an ideal base. One thing to note is that the car park is quite small considering the number of guests. Because we arrived on a Thursday we had no trouble getting a space. However by the Friday afternoon it was packed. It's 5 pound a day an

had an overnight stay at Jurys inn ,. Rooms are comfortable and clean(though only had 1 bath towel for the 2 of us) . managed to get a parking space , but car park is small for the number of rooms .,though we were lucky . Enjoyable breakfast but this is an extra to be paid

Booked through Booking.com on a room only basis. Arrrived at the Hotel at around 3.45 p.m. on a Saturday afternoon thinking we wouldn't have a problem parking. The tiny Hotel car park was full. As was the Baltic next door. Spoke to a Gateshead Enforcement Parking Attendant who recommended that we leave the car elsewhere and return at 6 p.m. and leave the car on double yellows in the street outside Hotel as they don't return to duty until 6 a.m. Monday morning. So unable to have a glass of wine until after all the car shunting around was completed!!! Asked for a river view,however, none available which was a pity. Hotel really is an upmarket Travellodge.Room was clean but basic. Terrible lighting in the bathroom. The actual location of the Hotel is great - would be better to travel to it on foot!!!

We stayed here as a last minute booking for a family of 5. After failing to make a booking on the website I phoned the hotel who did everything to get me the best rate and accomodate my children. I got an overnight stay for £39 absolute bargain I would hav paid the full price. The staff were superb and friendly and were great with the kids especially my 1 year old. We ate in the restaurant which was reasonably priced with all of us having 3 courses with drinks and champagne for less than £100 and the food was exceptional.the room was spacious and they made sure we had everything we needed. All in all I cannot find a single fault with our stay and would highly recommend this hotel to anyone.