Jollys Of Bath in Bath and North East Somerset

A pity this delightful tea room has closed. It was a lovely place to take a break from shopping. Food and service were excellent

Nos topamos con este lugar. Nos apetece un almuerzo ligero y qué hallazgo increíble. Una de las partes es intolerante al gluten y el menú de Jolly fue genial. ! No encontrará muchos salones de té que atiendan sin gluten, así como aquí, y que sepan bien. Pero este lugar lo tenía todo. Tenían de todo, desde tés libres de gluten, pasteles, sándwiches, opciones de desayuno, ah, y los bollos donde estaba delicioso y el menú normal. El personal era amable y muy servicial y los precios eran muy razonables. Este será un lugar de visita obligada la próxima vez que estemos en Bath.

J’avais envie de scones et de triple cream, mon mari de sandwich donc l’afternoon tea for two était le bienvenu. Délicieux sandwich et scones. Petits gâteaux bien agréables. Lapsang souchong au top. Décalage du service entre thé et le plateau sandwichs scones arrivés 1/4 heure après le thé. Dommage. Il serait préférable d’attendre que le plateau soit prêt pour servir et apporter le thé. Pourtant il n’y avait pas grand monde.

Este es un gran lugar para ir a tomar un té relajante. La comida era deliciosa y abundante. Tienen una variedad de tés como el té de menta marroquí. Sirven bocadillos calientes, pasteles y papas fritas. Puedes visitar el café con tu familia o solo. El personal es agradable y extremadamente profesional. Recomiendo este lugar

Esto es básicamente una cafetería en una tienda por departamentos. Como comentarios anteriores, si estás tratando de encontrar la entrada a través de la tienda. . . ¡buena suerte! Mala señalización escaleras y entrada raídas. Entrar directamente desde la calle es mejor. Los asientos de banco están en mal estado, muy desgastados. Entramos para tomar un té, café y un poco de pastel. El servicio de mesa es lento, ya que solo 2 empleados al mediodía. Sin embargo, fueron amables y acogedores. Mi esposo no podía beber su café con leche ya que el café era demasiado fuerte y amargo, no había oferta para reemplazarlo o no me cobraron cuando lo levanté. Tarta de queso con fresas y pasteles de pistacho, ambos no tienen nada de especial y un té de menta. ¡Así que 2 pasteles, 2 bebidas (una no potable) un poco menos de 15! ! Sé que es Bath, pero vamos.

We wanted a quick coffee, after shopping g in this shop ,we were directed down a dirty neglected staircase to the coffee shop ,after waiting to be seated we were asked what we wanted reasonable quickly, that's where the word quick ended. We waited and waited if it had been busy ok but most people had their drinks just after we arrived, we went to use the grotty loo and after 30 minutes gave up our wait for our drinks . My daughter told the waiter we were giving up waiting and he just said OK. Not the service we used to get here they need an adult to run this place not students.

Lovely tea room, bright and well set out. Delicious cakes. Service is friendly but a bit slow but the cakes are worth the wait. Highly recommend if you’re not in a hurry.

Came across Jolly’s when in the department store that it’s situated in - well presented food, friendly staff and quirky decor with hanging cups in the windows. Not the best afternoon tea you’ll ever have, but decent choice to stop off for a break.

Service is helpful and efficient. drinks and food comes quickly, no fuss no bother but always with a smile and willingness to ensure you have everything you ordered. Ive always been there early so can only speak as an early bird - very enjoyable.

We had an early (and light) lunch at Jolly's. The food was very good - poached eggs cooked to perfection and served as soon as they were ready. Service was prompt and attentive, and the menu was sufficiently varied for all tastes. We didn't try the cakes, but there was an extensive selection on offer. Proper leaf tea too! The only drawback was that only a single toilet is available - short queues formed several times during our visit when the tea room was around 60% full, so this will be worse during peak times. All in all, a lovely experience and we will be back...

We visited this tea room as it looked so attractive as we walked past. Although the decor was good, the coffee was on the weak side (Americans) and the background music was awful. When using the one customer toilet, I was shocked at how shabby it was, with pealing wall paper and not even a mirror. Won’t bother to return.

So many greasy, noisy cafes in Bath now - this is a exception. Lovely peaceful, elegant place and spotlessly clean with friendly attentive staff. I had avo on toast with two poached eggs (perfectly cooked) and an addition of smoked salmon, it was yummy and served in no time. I will be returning!!!!! Might think about changing the music???

Very busy Saturday. Firstly have to say the staff were lovely. Mistakes were made with our food and drinks, but these things happen. Genuine apologies were made with smiles and unprompted. Food was delicious and we left happy.

Whilst visiting Bath, we called into the department store Jolly’s. It was then we decided to have afternoon tea. Down stairs is Jolly’s tea room, a very well decorated tea room for that special occasion. The cream teas were delightful and scrumptious with pot of English tea. There are other cakes that look pretty good too. This is a special tea room for cream tea.

Despite no queue and the requirement to wait to be seated it took a while to be seated. When seated we got fed up of waiting to be served and so walked to the counter where we were told a waitress would be with us soon and a waitress followed us back to the table to take our order .. with attitude! The coffee took another 20 minutes plus but was delivered by a young girl who was delightful. Just as well the place wasn’t busy !!!! With so many delightful coffee shops in bath I recommend they up their game !

We popped in here for a quick bite to eat as they had a great lunch time sandwich deal. It was very busy but the service was so efficient, the food arrived quickly and we decided to stay for some delicious cheesecake and homemade scones! Thank you to your staff, they were so friendly to everyone, even though they were clearly very busy!

Had a lovely afternoon tea here, the scones were delicious and the staff were very attentive and friendly

We stumbled upon this lovely little tea room while shopping in Bath. The staff were so lovely and the cream tea was delicious.

We saw the signs in Milson Street and decided to visit the tea room. A case of easy to find if you know where it is ! We started there for coffee one morning. Coffee was OK. Decor very interesting. My husband had a scone that was clearly not baked the same day. There is room for improvement !

My husband and I visited these tea rooms Monday 16 Sept. Lunch time, it wasn't overly busy, one male and two females on duty, my husband had soup and I chose gateau, I asked about the gateau but no staff appeared to know what fruit was decorating the top, after three visits by waitress to the table I said I would have it whatever! My husband's soup arrived but no gateau for me ! I waited and waited in the end my husband had to go to the desk and ask when I would be getting it.We are both disabled and don't appreciate having to run after staff!! The man who appeared to be in charge and the two waitresses obviously need much more training!! I would have thought better of a Jollys tea room. I would also mention that the toilet attached to this restaurant required a good cleaning the waste bin was more than overflowing..

It's easy to miss this place of you don't know it's here - but it's worth checking out. Staff were attentive, cheerful and helpful, the service was good and the food was excellent. Definitely would visit again.

We went for afternoon tea with my girlfriend. We both work in catering industry so we wanted to try a new place. Our friends recommended Jolly's tea room. Sandwiches were fresh and delicious the cakes too. We really enjoyed our time there. We had a lovely chat with the region manager lady before we left.

Used to be excellent. Greeted by a smiley waitress, said we could sit anywhere. Another waitress said to sit at another table, she led us to the small table with tub chairs. We asked to sit on the padded bench under the window. She said let me check, took a plastic bottle from it and said o.k. did not wipe the table although it looked clean.

I'm not quite sure where to start this review as the whole experience was appalling. Maybe I should start with the initial 5 telephone calls to book a table; we waited until after 10, when the tea room opened yet not one of the 5 phone calls were answered. Undeterred, we walked to Jolly's to book a table for afternoon tea and asked for an explanation regarding the lack of telephone communication. The gentleman taking the booking shrugged his shoulders and gave no reply. That was probably a good indication of how the rest of the afternoon would unfold.

We arrived looking for a quick bite, coffee and sit down before dashing off to do a walking tour due to start in 45 min. When we arrived the girl seating us couldn’t understand what “where is the ladies? The bathroom?” Meant and just looked blankly at us till another family member went “THE LOO???”. After taking our order we then waited 30 minutes to not only only receive just 3 out of the 4 drinks orders, no cutlery and only one of our table received food. When we complained the two gentlemen behind the bar did try to do their upmost to resolve the situation but from what i gathered - the waitress had given the other three meals (toasted sandwiches) to a different table. Unfortunately at this point we should have said cancel redoing the order and leave it as although they redid the order for us, its now been 40 minutes waiting on some basic ham and cheese/tomato and cheese toasties (nothing special) that we didn’t even have time to eat fully as we had to dine and dash off to race to our prebooked tour. Who’d have thought it would be so difficult so whip up a few toasties and a few coffees for a group of 4 in a fairly empty tearoom. The two gentlemen behind he bar apologised profusely and acknowledged it wasn’t up to the required level of service but the female waitress that was to blame was nowhere to be seen and clearly couldn’t give a stuff that she had fudged up the entire order.

Staff we very attentive to our needs of having a 7 month old, lovely food and great service would defiantly go back if we go back to Bath.

We arrived early for lunch, always a good move in the height of the tourist season. We were attended promptly and had the choice of light and more substantial options and a beautiful array of cakes, as if we needed cake. Great range of teas too. We will return!

The place is just ok, the scones aren't very nice. Tea, anything special as well. Quite pricey. Won't return.

Two men serving who looked like they would rather not be there. Past is sell by date strawberry cheesecake served. Awful.

Almuerzos ligeros y tés en crema.

Hemos visitado este salón de té en varias ocasiones.

Maybe it’s going downhill. First time I loved it. This time... long wait in a half full tea room. When my lunch did arrive, it was so awful I actually sent it back, something I’ve never really done before! If I was the chef I would have been embarrassed with what was served. I had a salad, with over-ripe to the point of furry/slimy avocado, 1 cold small over cooked sliced potato that fell apart on touching, no dressing that I could determine, and a few chickpeas straight out of a tin thrown across the plate! I think it was priced around £8.50 too, what a joke. Paid up (not the salad) and left. Won’t be going back in a hurry. Oh also didn’t even have any of the cordials listed on the menu, ended up with weak black currant squash! The cup of tea was nice and is reflected with the 2 stars.

A tired looking cafe in Bath. Food portions are very small indeed. This makes the prices very high in proportion. Also, teas are expensive. Better places in the area for tea and sandwiches. Service was okay - order taken, order delivered, bill given, money taken!!!

After making our way through the construction debris outside, we got inside and got to our table. I noticed several of the empty tables had chairs with cracked leather type material. The room is a bit tired and perhaps resting on past glory. The tea was nice as were the cakes. I would not rush back nor either tell you go or stay away. It's one of those places that I if you see it and want to try it, go ahead

Mi pareja y yo ambos comemos té de crema aquí. Es un salón de té encantador y cómodo, limpio, buena comida y un personal atento.

Similar to the House of Fraser Tea Room in Oxford Street, London, this is just a class act.

This was my second visit to Jolly's Tea Room and I enjoyed it as much as the first time. The food is excellent and the tea room is very bright and comfortable. Very friendly staff.

During a day in Bath my friend and I decided to go to Jolly's cafe for a drink, that was very nice but unfortunately the cafe was let down by a rather dirty toilet, therefore only 2 stars

If you are looking for the perfect little place for a quiet lunch with good food and excellent service ,go to Jollys .Everything was great ,the food and the service from Izabel and Haitem very friendly ,thankyou both .

Being frequent visitors to Bath we always make time to pop into Jolly’s Tea Room as the service and quality of food is consistently high. However on this occasion we were forced to leave after witnessing a member of staff, who was preparing tea and coffee, sneeze twice into her hands and then without washing them continue with the beverage preparation handling cups and other items which would pass on germs etc. Fortunately we hadn’t ordered at the time so promptly left.

This tearoom is in a great location with a good menu and all the ambience to make it a 5/5, but the staff and maintenance really let it down.

Jolly’s definitely lived up to there name, our visit an absolute delight. Thought that the first time we went was because of a terrible lunch experience. But subsequent visits have had the same high standard have had afternoon tea, lunch and breakfast. The service is quick and efficient as well as extremely friendly.The food is tasty and well presented. Would highly recommend

Spent an hour or so in this lovely tea room, Pleasant welcome, prompt service, excellent meal and wine, no complaints at all.

We often use the Charlotte Street car park and this cafe is enroute to Milsom street and the main shopping areas. We had coffee and pastries all fine. They offer a loyalty scheme for customers.

We visited Jolly’s tea room when in Bath. We very much enjoyed the rarebit muffins topped with poached eggs. A delicious meal with excellent service.

Find this place and enjoy! Light and airy, attentive - but not obtrusive - staff, good menu which is reasonably priced and with comfortable seating as well (although some chair backs remind me of loo seats!). This place is really rather good IMHO.

Took us some time to find this tea room as it is hidden away in a back street or through the well-loved department store. Obviously a very popular meeting place for the locals. Good choice of food, tea & cake. Good staff and reasonably priced. Every effort made to make you feel comfortable. Well worth the visit or two.

This tea room is hidden at the back of Jollys and is a pleasant find. It is light and airy, unlike many of the tiny tea rooms in Bath. We enjoyed coffe and cake as well as cold drinks. The menu looked good.

He estado varias veces en este (conveniente) salón de té, con rendimientos decrecientes cada vez. Hoy comí un brunch de bollos con queso cheddar y tocino, y un café: media taza de Americano con leche caliente.

Hemos estado aquí muchas veces antes para el almuerzo y con la excepción de una vez, siempre es muy buena comida cocinada. Estaba sola esta vez, ya que estaba haciendo un poco de compras de Navidad, solo tomé un café con un bollo de té y sé que no se puede decir mucho al respecto, pero todo fue muy bonito y limpio. El personal fue muy amable, sin duda volveremos en el año nuevo. . . . . si todavía está abierto? Gracias a todos.

En la entrada hay un letrero: "Por favor, espere para sentarse". Esperamos hasta que un camarero pasa rápidamente, murmura algo y señala una mesa. En realidad, él era tan brusco y por casualidad que me preguntaba si nos estaba hablando o no. Más tarde, vi a algunos clientes más recibir el mismo trato. Con sensatez, se dieron la vuelta y salieron.

I have visited a couple of times previously and always enjoyed it here. Seems to have gone very downhill recently. Couldn’t get over how rude and unhelpful the staff were, scones were also undercooked and doughy. Wouldn’t bother again.

Don’t be fooled this is a very dirty tea room with rude staff that are not helpful and very expensive for bought in frozen cakes and old dry scones, forget the service with a smile and a please and thank you because you won’t get it, I ordered a lemon meringue to go with my hot drink and when I got the drink it was warm the lemon meringue was all soggy as it had been defrosted and was not home made or fresh and when I asked for a cake fork the young waiter proceeded to get it out the pot wipe it on his dirty shirt and bring it over to me and it was filthy and there was no way I was going to use it after he had done that. We even had to ask if we could have some milk to go with our tea, this place is overrated and very expensive you can find better else where and at other places you will find a hello thank you and goddbye but not here and the toilet was disgusting it was that bad we did not use it if you go here you will pay a lot and be very disappointed will not recommend or ever go here again

Afternoon tea - Miserly sandwiches, egg mayo and cucumber with cream cheese on white bread just 6 small fingers. Heavy scones were OK but tiny pot of jam and cream. Cake selection on top were best part. Service poor - afternoon tea arrived with no tea, no plates and glasses of water...plates arrived and then wait wait wait for plates. Tea finally arrives with teaspoons. Not to be padantic but didnt expect to spend £25 and get what I ordered in installments over 30 mins

La tea room è molto carina e accogliente con un design moderno ma romantico. È un posto perfetto per pranzare o per sorseggiare il fatidico tè delle cinque. Il servizio è stato ottimo tutti i camerieri sono stati sempre gentili e disponibili e ci hanno servite sempre con un grande sorriso e con tanta voglia di fare. Rapporto qualità prezzo eccellente: il tè è ottimo ma i dolcetti e i pasticcini lo sono altrettanto serviti nella classica e affascinante "impalcatura" inglese.

Beautiful setting, perfected with friendly and attentive staff. Great tea selection and lovely cakes.

Downstairs in the Department Store. If you want a nice cream tea, with nice serving staff and reasonable prices, go there.

I’m hoping that this is the Tearoom in the basement of Jolly’s that has a separate entrance to the rest store.

Sweet and sticky buns are the specialty here, and a range of hot drinks. Not for a full meal but snacks can be good.

Looking for a breakfast/brunch on a recent visit and once we'd found this at the back of the store we were quickly seated by a waitress who greeted us blandly, without the flicker of smile.

We stumbled across Jolly's when we were looking for a place to have lunch during a long weekend in Bath an were pleased we did.

Voordat wij Bath gingen verkennen kwamen wij Jolly’s tearoom tegen. Met 4 volwassenen naar binnen. Gezellige ambiance in een oud pand. Wij bestelden 3 drankjes en 1 Latte Macchiato. Daarnaast nog 4 gebakjes. Het eten en drinken was goed. De bediening was aardig. Aan het eind toen wij gingen afrekenen schrokken wij wel van de prijs. In totaal moesten wij £ 23,95 afrekenen.

We ate here today for breakfast as we have only had drinks previously and really enjoy the atmosphere in the tea room.

Fantastic afternoon tea in August 2017, they catered for gluten free option as well as standard option, which was gr8t for me. Delicate sandwiches, pastries, mousse and fresh strawberries, washed down with earl grey tea.

Enjoyed a superb light lunch and pot of tea for two in this small tea room. prices very good for Bath and certainly not expensive. The service was excellent with old fashion attention to detail.

We popped in for Lunch as we have done many times before, again the Food and service were both top-notch, prices reasonable too, thanks see you again soon

Lovely little tea shop attached to Jolly’s department store. Nice atmosphere, calm and quiet. Fabulous scones and a nice Earl Grey tea. Not too expensive and an interesting mix of people for anthropological studies!!!!

Went here on a drizzly day around Bath was just what we needed. The Toblerone cake was delicious and the...

This quaint tea room is a fantastic place to eat and drink. There is a large selection of cakes which...

Disappointed that after telling the waitress that we wanted the last piece of lemon drizzle cake, it was served to...

We dropped in and fortunately found a table. On previous attempts we had failed! Accessing the premises from the road...

I was in Bath with 3 friends and we had lunch here (we were quite late but lunch was still...

Called in about 4pm mid week before heading back to our hotel. We just had a pot of tea but...

Forced into a corner today - and ended up in here for a coffee.

This is a lovely tea room in Jolly"s the department store in Bath. Our experience was a mixed one .We happily waited 10 mins for a seat but the one offered was in a corner which we accepted as we were hungry and wanted a nice light lunch. The other couple in the same corner asked to change due to the draught from the door continually being opened and they weren't happy with the response from the waitress and walked out!!!. We ordered soup , sandwiches and a pot of tea. I needed a gluten free meal and was told the soup would be ok for me and they had gluten free bread for the sandwich. The waitress seemed very preoccupied but took the order and the pot of tea duly arrived and the sandwiches arrived about 10 mins later but the soup NEVER arrived. Our position in the corner made it extremely difficult to get anyone's attention, so we decided to pay for the food we had and retreat. The waiter who took our bill was very apologetic that our soup never arrived and refunded the amount for the soups and gave us complimentary teas but the whole atmosphere in the tea room was uneasy as though the staff were extremely pressurised.

We popped in here for coffee before tackling the crowds! A bit disappointed that the delicious looking scones which I thought were cheese were actually caramel. (I didn't have one ). Hubby had fruit scone with jam and cream which he said was lovely, and we both had a cappuchino coffee which was also good. Service was efficient and friendly, cafe was clean and pleasant. Our bill came to about £9 which we thought wasn't bad for a place of such calibre.

Must be poor review as no hot chocolate available because no hot milk. Amazing. We left. Will not return as other places available.

I didn't get to eat hear, because of the very rude server. I don't advise people with young children to visit.

I see that reviews are somewhat mixed but my experience was generally a positive one.

My family went into Bath specifically to go to to Jolly’s because we had seen the menu while walking past and became aware of its reputation.

Good coffee and cakes plus more... a little haven at the back of the department store. Only one loo unfortunately - so expect to queue.

Just popped in to an empty Jamie’s restaurant. Asked for a table for 1 and was told to wait at the bar for ten mins. I did and within a couple of minutes realised it was just unacceptable to ask a customer to wait 10 Mins when the restaurant is empty. I came to Carluccios instead. So did 3 young ladies who entered Jamie’s after me. I want to give 0 stars but sadly wont let me. Shame on Jamie’s. Honestly!!!

Good tea (leaf, with strainer), good cake. Perfect for stepping out of the rain. Slightly jarring decoration but mirrors used well.

I walked into the tea room hoping for tea & cake, all the staff were just walking round, serving other people and totally ignoring me. Pompous and rude, i gave them eye contact and tried to ask a question but they totally ignored me.

Lovely place to have afternoon tea without breaking the bank! Staff really friendly. Everything look fresh and lovely.

We visited Jolly's as I was told the cream tea would be traditional and unfortunately we could not get a table where I had wanted to go. Unfortunately I was not offered a choice of scone and the currant one I was given was very dry. Still while you are away you make the best of things and we'd had a lovely day despite the rain. However I don't think I would go back and since I have found lots of places that do lovely cream teas.

We actually found the "Tea Room" by accident while shopping in the main Jolly's store.How nice it was to be able to sit at a clean table with china cups, be served by friendly and attentive staff, have something "fresh" to eat and enjoy a quiet, but warm atmosphere. How much better than the dreadful formulaic "coffee bars" that provide dreadful coffee in chipped "buckets" served by staff who wish they were somewhere else.We will be returning to Bath in December and will be sure to visit Jolly's Tea Room again.

Based in the historic Jolly's Department Store, this is an example of English culture uncovered. The back door entrance is more romantic as it serves directly into the tearooms. Quaint in style but practical in so far as the quality of the teas on offer are served. The mixture of cakes and fancies on offer complete the quintessential 'English Tea' experience which overseas visitors love to enjoy.We shared some macaroons which were as good as any we tasted in Paris.

Beautifully clean, light and tastefully decorated Tea Room with a delicious choice of light lunches and cakes. Good service and reasonably priced.

L'endroit est clame et dans l'ambiance d'un salon de thé mi-moderne mi-cosy mais c’est à peu près tout. Bien sûr les gâteaux sont bons mais j'ai mangé des scones bien meilleurs ailleurs!

Jolly's is an large department store which has been taken over by the House of Fraser. Originally opened in 1831 the store was, I believe, the first department store in the UK. Finding the tea room when in the store is not easy, in fact when we asked they told us the easiest was to go back out to the street and come into the tea room door directly. However we managed to find our way to it without going outside. The tea room is delightful, quite stylish and pretty as a tea room should be. We had a snack lunch there. One thing to note is that tea comes in a pot and is loose tea so you have to pour it out through a strainer. Also £2.90 for tea is quite expensive. We both had the soup and sandwich deal which is rather limited since you can only choose a toasted sandwich and there are, I believe, only 4 options. We both had brie and cranberry which was nice but I've had better. I felt that the place was so busy that the staff were struggling to cope. It is a delightful place and, having enjoyed it, we went back for afternoon tea there and had a coffee for £1.50 which you get when presenting your lunch receipt.

On a midweek rainy day, we popped into the tea room whilst waiting for the fashion museum to open.We were its sole customers at 10am!Its nicely furnished and decorated, the cakes looked delicious but we resisted temptation and had coffees only served by a young lady who was new to the role.Again the recurring theme it will be busier once students are back. I must admit i think it needs better signage to get more passing tourist trade seeing its at the very back of Jollys but for us the quiet was ideal.

Tea rooms looked lovely which is why we went in. Lovely china tea service etc in window display. The actual place quite opulent looking. Afternoon tea unfortunately didn't live up to how you expect it to be in the surroundings. Plain white teapot and cups and milk jug etc. Was hoping for beautiful design china service set like in the window, would have been a better touch and in keeping with place. Scone was not warmed, but ok. General jam and cream in pots. Presentation could be so much better. All in all nothing special.

Disappointed got there 2:45 for Afternoon teas advertised at the front door, sat down waited,for service to be told they had run out of cakes!

The tea was a house blend and excellent. Whilst the lemon tart was tasty and fresh. The tables were kept clean. All said a good experience.

Went in today and was given our pick of tables by a very nice waitress as they were not particularly busy. Sadly that's where the good service ended as no staff spoke to us again during our visit. We decided on our order within a couple of minutes but nobody came back to take our order. Customers who came into the shop after us were asked for their order and received their food in the time that we were there. This happened on three separate occasions. We were totally ignored/overlooked despite the customers only two tables away who arrived 10 minutes after us, giving their order and receiving their food. We gave up and left after 25 minutes. and went to Patisserie Valerie instead where we received excellent service from very attentive staff despite their shop being packed.First and last visit to Jollyx Tea Room I'm afraid.

Very nice interior and overall ambiance in the sub terranes section of the House of Fraser store. The staff were pleasant and efficient but................. however for afternoon tea the invitation to choose from one of our "specialist" (or somesuch word) scones was seriously misleading as only a fruit scone was on offer!! Not even a Plain scone as an alternative let alone Cherry, Cinnamon, Treacle, Cheese......you get the picture! And as for the offer to choose from a wide range of specialist teas, well the two "black" teas on offer were English Breakfast or Earl Grey !! Whatever happened to Assam, Darjeeling, Oolong, and Lapsang Souchong? If you want a real specialist tea experience then head along to Comins Teahouse which is not too far away.Sad to say I think this afternoon tea spot is somewhat trading on its perceived image as a sophisticated "fine dining" spot for afternoon tea but it fails to deliver on quality and content.

E' una sala da the frequentata soprattutto dagli abitanti del posto, molto British nel menu e nel servizio, accogliente, pulito, con comode sedie e divanetti. I prezzi son accessibili: un the per due con scones e dolcetti sulle 10 sterline. Se non c'è folla, ci si può stare più di una ora, non insistono che ordini altro. Bagni puliti e curati. Il personale è tutto femminile, dai modi cortesi e attenti. Servono sandwich tradizionali e pranzi con frittelle e patatine.

Tea for two and a Pimms please. We're out of Pimms. The snap back was like rifle shot, with not a hint of softness nor apology. Our waitresses (for there were two) proceeded to muddle up our order royally, and again, without hint of apology. The tea was fine, as was the scone (with raisins, although not requested as such), but the service was anything but genteel as befits a good tea room.

Me and my partner went to spend a few days in Bath and stumbled across this lovely little tea room that looked right up my street! So after a little bit of shopping we came to treat ourselves to a cream tea each! Once we walked in there was a sign saying "please wait here to be seated" which we were happy to do. A lady at the till area just looked up and called over "just sit where you like I'll bring over a menu" which first off makes you feel like an unappreciated customer in such a lovely place. We sat down and waited for our menus... for a while... after quite a few minutes we watched quite a few other couples and groups be told to take a seat and their menus brought over... we were still waiting.Once a lady looked over and saw we were waiting and she brought some menus over I chose to have a scone jam and cream with a tea and my other half the same but with a luxury hot chocolate. I was disappointed when the menu said a choice of scones, there was only fruit. When paying a good amount and the menu stating so, I would of expected a choice (as I like plain but my other half likes fruit!)When our food and drinks came over my other half had no cream but butter? Which one of the waitresses that looked like she was running the place while the other didn't really care sorted very quickly and apologised. My other halves hot chocolate that said would have marshmallows did not have any and also tasted very watery. My parter is a drinks barista and knows a good hot chocolates when he sees one, and this was not. Whilst we sat still enjoying out delicious scones, there was a certain waitress (the same that gave us inadequate service) huff and puff after speaking to customers she did not try to hide her unenthusiasm.I am a manager in a retailers that prides themselves on customer service, and this the service we received really let down the gorgeous interior of the place and the lovely food. Some (not all) of your staff really need to be taught about the importance of customer service!The young girl that was running around working very hard must be very disheartened by the other waitress just huffing and puffing. I really hope the service improves as the area food and interior of this place is gorgeous.