Jollibee Newcastle in Newcastle upon Tyne

Vine hoy aquí en Jollibee Newcastle para llevar. Pedí 6 piezas de pollo frito cubo original (no picante), 1 papas fritas medianas, 2 espaguetis alegres, 2 pastel de mango durazno. Pagué 32 libras. 94 . Cuando llegué a casa vi solo 5 piezas de pollo frito que 3 de ellos era con sabor picante, muy decepcionante ya que ninguno de nosotros puede comer picante👎 👎👎

Tables are filthy , chips all over the floor, I can’t see any cleaner

Very disappointing!!! I ordered takeaway 6 pcs bucket fried chicken original flavor ( non spicy), unluckily when I reached home I saw only 5pcs fried chicken 3 of which are very spicy, unable to eat those as none in my family could take spicy flavor 👎👎👎

First time at jolibees and it most certainly disappointed. For what i payed i expected the chicken to not be rubbery and the gravy to not taste burnt

One of the worst experiences ever. We ordered the double spicy chicken burger meal and chicken strips. They took two hour plus to deliver the order and once delivered the food was all spilled. Further, they missed more than half of the order. On trying to complain, Uber clearly replies with the message “they can’t get refunds from Jollibee” we received no help and Jollibee didn’t pick the calls. Overall worst experience with no help. The bill was £27, luckily due to Uber one subscription the bill was £16. If you order online, it’s pointless if they mess up even if you have pictures.

I absolutely love Jolibee, it’s the best fried chicken chain wise in the country you can get. It’s always fresh and never greasy or stale. I have one huge problem, whenever I order on uber eats, I never get my gravy. Or any of my add ons. The last 3 times I’ve ordered loaded tender gravy fries and gotten no gravy. I’ve also ordered the two piece chicken joy which comes with gravy and I get no gravy. If I add anything on via the options, I never recieve it. Which adds a real sour taste when ordering. Please if possible train/teach staff to add the add ons requested. It ruins a meal when you order gravy loaded fries as extra and they come as mozerella and cut up chicken tenders on fries.

Always happy with their food service and staff .

This was honestly one of the worst experiences I’ve had at a Jollibee. I ordered a spicy chicken burger, and when I bit into it, the chicken was still raw—clear as day. I went up to the staff to let them know, but all they said was, “There’s nothing I can do.” I was honestly fuming but kept calm and tried explaining it again, even showing them the uncooked meat. They finally swapped it for a new burger, but with a look on their face like I was the problem. I used to love coming to Jollibee in Newcastle, but after this, I’ll be giving this place a miss. Shocking food and even worse attitude!

The food was very bad. Burger was cold, the mayonnaise bowl wasn't even half full. There was hardly anything in it when I asked, the lady at the counter said it was normal. And overall the store doesn't seem clean. And the burger overall wasn't prepared well. That was the first and last time at Jollibee, which I didn't know before.

Been here a few times, in my opinion the best Fast Food Chicken in the area. Have a real soft spot for the Jolly Spaghetti too! It's a tad expensive, but you do get quality.

good service with good team members working there especially the manager there called Thanya, she went above and beyond to help me to decide what I want to order, too many options and she helped me what I wanted. The place was clean and tidy, it was spotless, the staff kept up with the cleanliness.

Went there for a meal was unbelievable the service off kim was amazing, she helped me with my order and was so joyful a credit to your company and asked for the chef darylz I spoke to him as the food was so lovely, will be back definitely

The employees were so friendly and the food was lush! 🤤

I was served chicken that was pink and raw but couldn’t complain as I’d got home by this point

beautiful food, it gets better every visit 😋

Chicken was bloody put me off. Dirty restaurant. Lynn the lady who served me was fantastic wonderful customer service 5* for her alonr

Lots of batter but more chicken on a wing, tasteless gravy

Food was served very quickly. Many students don't understand queuing so I recommend paying at the counter rather than using the machines. Plenty of seating (but none upstairs). The peach and mango pastries are out of this world delicious, especially with the ice cream and washed down with pineapple juice. I had a chicken burger and loaded sriracha fries. The latter were the real star of the show and would have done as a meal on their own.

First time visiting, chicken burgers were nice 6.5/10, hot dog & cheeseburger 1/10. Peach pie 7/10. Staff African female staff on duty at 13/10/24 2pm has a chip on her shoulder, no manners and is not the right person for a customer facing role. Caucasian female staff with black hair, was on point with her service and looked like she was running the front on her own. Management should reward her for her effort before she is poached by another company. Indian male staff was a proper grafter as well. Management should watch the front for 20 mins, move any non suitable customer facing staff into other roles instead. It’s not hard to be genuine and polite!

First visit ever..... Caitlin at the counter kept us right and went above and beyond....even brought our order to our table.....the batter is different.....tasty drumsticks....loaded fries......try yourself..... Caitlin is the best and she should be recognised for her service and attitude.

The kind of places I can’t understand how they get 4 stars… not even know how make fries :(

Bad service. Always get deliveries wrong. Food arrives incorrect, drinks arrive warm, always in damaged bag. Don’t recommend ordering.

Food was cold, drinks were with hot food, therefore the food was cold and not nice

Missing 1 x burger and I paid for 2 extra fillets and only got one in the burger I did receive.. but pointless when the order was to feed 2 people

Missing item. I only ordered two, so i suppose half of it was correct.

Order ontime and rider delivered it ontime

the delivery had to come from newcastle Town to gateshead on a peddle electric bike, so by the time it came was cold unfortunately not the drivers fault maybe make the distance that the place covers shorter also the burger was strangely greesey and the cans of pop pretty warm probably won't order again.

The chicken is small and all bones, no worth for the price

Nothing on the order was right was disgusting

I love the food here! Only thing is that they don't seem to refill the soap, by the main food counter.

The Burger bun was too stale & hard as children couldn't bite the burger, I went to the till and they were laughing when talking between them as seems they knew there is something wrong with the bun! I asked to talk with the boss she came and said this is our standard and nothing wrong with it! I told her this is not standard and never been like this as I ate at Jollibee before! But she denied, I said I will put this in review she said go ahead and do whatever you want to say! She was totally careless and didn't give any attention to this problem! This gives bad reputation to your name! Be careful!

Lovely hotdog. The hotdog had a delicious sauce. Cute place. Excellent location. Clean. Staff was kind and friendly. I would definitely recommend trying these out.

Always missing various items from my orders. This time my chicken burger meal was missing...guess what...the chicken burger! Who woulda thought that I'd like a chicken burger meal that consists of fries and a drink only

Order arrived without some items and some items mixed up. Never again

As a Filipino myself, I can say that the food is getting better and BETTER each time I return to this Jollibee branch.❤️ Honestly, I'm really glad that the taste has improved a LOT compared to the very first time I tried Jollibee here in the UK. One HAPPY CUSTOMER here!😊 KUDOS to the wonderful customer service, too!👏🏻👏🏻👏🏻

Bollos de hamburguesa fríos. Comida sin sabor. Inexplicablemente caro. Nunca volverá y no lo recomendaría. Bonita mesa. Basura.

I went for the first time today, the food was good And the service was fast and friendly, my server was megan who was bubbly and helpful !!

Awesome food and superb friendly delivery guy

The food tasted good, and the order arrived on time. However, one of the three meals I ordered is missing a chicken piece and gravy sauce.

Spicy chicken joy was soooo greasy and tasted incredibly off, not sure what thats about. even the Chicken burger was gristly in texture and a farcry of the quality it used to be. Though I will say fries were well seasoned and the peach and mango pie fantastic as always. But not sure I will return for the chicken.

Clean and spacious. The taste is quite good. The price also worth for the food and service. A bit crowded during lunchtime. The staff are lovely and kind.

Delicious and spicy fried chicken

thank u for giving the leg and thigh piece. l have ordered sweet chilly sauce you gave me different one. Anyway all was good except the dip.

Best fast food I’ve tried in the uk, it was absolutely stunning and delectable. The food was hot, fresh and flavourful. Every single dish was unique and delicious. The prices were great as well.

Best chicken I have eaten since I got to the UK

Ordering for 6 children with varied requirements. Staff were excellent meeting all their individual requirements

Comida encantadora, pero esperé 20 minutos y estaba frío, la calidad y el sabor era agradable, volvería a visitar si el servicio era mejor y la comida estaba caliente.

I come to the opening also love the brand as had it in the Philippines so I come into the restaurant on Northumberland Street after work yesterday I Thoroughly exhausted and ordered to book it for me and my boyfriend spicy bucket And a few other items and they’ve got pretty much most of it all wrong I am hoping this is just a one off as love the store but the person that saved me Seems being such a rush she got my full order wrong I didn’t get our signature favourite spicy chicken. I got chicken tenders. So bucket of chicken tenders, not chicken pieces very disappointing

Normally food is great but recent order missing fillet each burger and loaded fries just chips and chicken dash sauce and no spring onion,delivery was fine

Absolutely horrific delivery the wrong burger was sent with spicy coating instead of the plain I ordered no fries included pie missing and all cold apart from perversely the coke cans that weren't warm they are hot!!! Disgusting in every way !!

No allergen advice and no way to order my burger, also my burger was cold and mediocre

Avishka was a nice guy very polite

Worst Jolly spaghetti I had. Watery and the pasta was overcooked.

Decent if you fancy something different

The food was cold. Price wise is bit expensive.

MISS MY GRAVY TWICE when i ordered this on ubereat. i dont know why it happened again even i note that on my order. I will not buy Jollibee again in my life.

Food is absolutely amazing, tastes delicious and very reasonably priced. Meal for £10.68 - chicken burger, regular fries, regular pop, mango pie, small vanilla ice cream sundae. Great value and even better than KFC. Their fried chicken is the best I've had. Lots of seating - toilets are up a flight of stairs so not disability friendly but due to layout of building probably can't be helped. No baby changing facilities, would like to see at least a baby change in the ladies. Staff friendly and helpful.

I know Jollibee from the Philippines where I like to visit. The burger tasted great, but was hastily put together and a lot of fat dripped off. the fries not special. The ketchup, which you have to specifically ask for, was not the Catsup that Jollibee is known for.

Horrible service! I ordered siracha loaded fries and I was delivered with someone else's order. I never hot my order and tried to contact the store, nobody was picking my call. Nobody was there to help.

Visited today Food: spaghetti was delicious as always, fries very average Chicken was poor, the coating was fine but the chicken was rubbery, didn’t taste fresh and not good quality, at all which was disappointing It wasn’t very busy yet every table had left over food on it while staff stood around chatting, I had to request a table be cleaned overall the restaurant looked dirty The biggest issue is the price, it’s far too expensive for what u get, there was only 3 of us and we spent £70 to get a decent meal I was stunned when I paid Probably wouldn’t go back

I love jollibee but there's none of my favourites. Staff are lovely, the atmosphere is ok. I still love jollibee chicken joy although it's not as nice as the one in the Philippines but still I like it.

Nice staff, great food and a chill atmosphere. However, smaller bag sizes would be preferable. I also think that the ordering screens were buggy.

Sayanka was very helpful and quick with our order :)

Thank you sayanka for the friendly service.

We must know the meaning of halal, which is not only that the food is free of alcohol and pork derivatives, but also that the phrase “In the name of God” is said before slaughtering the animal.also useing knife only at slaughtering it

wrong sauces again, driver was great though professional and fast

Dos porciones de papas fritas sucias se proporcionaron tibias. La salsa para una porción también estaba tibia. Mi Joillburger Deluxe era, en el mejor de los casos, temperatura ambiente. Volví al mostrador y aconsejé muy amablemente a un miembro del equipo de esto. Me dijeron que la razón por la que la hamburguesa estaba fría era porque había comido mis papas fritas primero. Me había tomado alrededor de tres minutos comer mis papas fritas. La hamburguesa no se había abierto y todavía estaba envuelta en el papel, pero estaba a temperatura ambiente con queso sin derretir. Después de haber administrado negocios durante treinta años, siempre he acogido con beneplácito la oportunidad de admitir a un cliente cuando mi equipo y yo nos equivocamos. Nos ayuda a aprender y progresar, y hace que sea un mejor cliente porque han tenido la oportunidad de ver de primera mano cómo arreglas las cosas para que tengan total confianza en el futuro. Por favor, no le digas a alguien condescendientemente que la razón por la que su comida era objetivamente mala fue por el tiempo que les tomó comerla. Uno de mis defectos es que como rápido. Dejé que las papas fritas se deslizaran porque tenía hambre y no quería molestar a nadie, incluida mi pareja. La hamburguesa, de tamaño pequeño y con mucha pena por sí misma (por £ 5. 49 por su cuenta) , empeoró al ser servida a temperatura ambiente, y quería acertar. Para mi propia decepción, me encontré insistiendo en un reembolso. Si el problema simplemente se hubiera resuelto sin que me dijeran que era mi culpa que la comida se hubiera enfriado, cuando claramente no lo estaba, entonces estaría feliz de regresar y recomendar. Mi pareja y yo hemos visitado Jollibee Newcastle en un par de ocasiones anteriores, y debido a que la comida es un poco diferente, hemos pasado por alto el suelo sucio, mesas pegajosas, y sí - anteriormente no exactamente tubería de comida caliente, pero esto fue una vez demasiado, coronado por alguien tratando de clientela cuando ofrecí la oportunidad de hacer algo malo, mejor. Hay un problema con esta sucursal. Ya sea un problema técnico con el equipo de preparación o la falta de valores, actitud y talento requeridos para promover la marca al estándar requerido es una cuestión de alta dirección. Dicho y hecho, es un punto de venta de comida rápida, pero en un negocio competitivo como ese, la cantidad de opciones cercanas reduce la necesidad de visitar un lugar tan deslucido y de baja calidad como este.

I didn’t get what I ordered instead of burger I got only chicken pieces

A good little place with nice food options. Staff were friendly

La primera vez que vine, pedí una hamburguesa de pollo, la hamburguesa estaba bien, a la par con KFC, mi hijo dijo que era mejor, papas fritas mejor debo decir, agradable y crujiente y todo uniforme, no flácido o empapado como McDonald's, solo otro KFC con mejores papas imo. -Muy bien.

I know it's not Yorkshire but we needed to head north for a few hours and we were hungry!! Stopped here for a quick bite to eat, cheap and cheerful, friendly and quick service and delicious chicken! The gravy tasted amazing too!

I get this delivered today. I was so excited for it but sadly I have to say that It doesn’t taste fresh it’s taste like it been on a side for days …

Every single time you mess up the order and it is a shame it takes such a long time for a messed up order for collection. 25 minutes for a take away is a real shame. 😳

The gravy tastes different and wierd

Food arrived extremely cold and stale. 1 fries were also missing

We did not received our refund until now. It was marked as delivered but have not receive our order.

Love this place. Food is lovely

I ordered a normal chicken sandwich and they sent me a spicy one. Apart from that, food was hot and delivery was quick.

I got food poisoning after eating, same with ally my friends the next day. DO NOT RISK EATING THERE!!!!!!!!!

food was freezing cold, chicken was chewy and the burger just looked sad.

gravy was cold chicken was cold fries were cold drink was warm and 5mins prior to receiving it was told delivery driver just left so obviously waited 45 mins for food that must have left cold considering place is a 5 min drive want a FULL REFUND!

I recently decided to indulge in a treat at Jollibee, opting for their 3-piece spicy chicken meal despite my usual avoidance of fried foods due to seed oils. I must admit, the experience was delightful. The chicken was perfectly cooked, offering a delicious crunch on the outside and a juicy, flavorful interior. Each bite was a burst of taste, making it hard to stop once I started. The gravy sauce that accompanied the meal was equally impressive, adding a rich and savory complement to the already flavorful chicken.

Great food and service for a quick lunch break

Reece is a legend, 5/5 Chicken is unreal. Burger is mint And ofc, Reece is a legend ❤️

Food nice Lynne s served me didn’t know what to order and she recommended me the chicken burger and chips, which is really nice she was quite quick, serving me with my meal

Lovely service and delicious ice cream, Reece was very friendly and a credit to the store

The manager on the day that we ate , 22/05/2024 around 11am, was really approachable. Too bad we weren’t able to get his name. He has good customer relations ability and surely an asset to Jollibee Newcastle. And by the way, the coco pineapple pie was amazing! ☺️☺️

Staffs are all nice especially the manager today.. he gave us free pie..

Food is amazing! Not only the food but the staff too, they are very nice! Will definitely come and dine in again!

They didn't put the fries in my 2 peice chcinen meal.

Jollibee Newcastle offers an incredible dining experience! Highly recommend for anyone looking to enjoy fantastic Filipino fast food!

Hello, Nice comfy restaurant in the middle of Northumberland street. Though busy restaurant, entire crew members maintianed the restaurant clean and tidy. Hats of to them. Coming to food, we ordered 2 tenders, 2 mini fries, some chicken joy and spicy, with spag and loaded fries. Food was served relatively quicker than expected, but was hot and nice!! Tenders were good, chicken was a bit spicy, but the skin on thighs was amazing. Spag sauce was bit thick, but cheese on top just won the game. Overall nice and good vibe we had in evening. Thank you

Excellent food and very friendly service from Rhys.

I ordered three times and i didn’t receive any gravy

Lovely driver and delicious food

Ordered didn't arrive so had to cancel my order after waiting for 1.5 hours.

The one place that gives KFC a run for its money

Some times the chicken joy is fully cooked and sometimes it’s not

Chicken is always lovely from here, crispy and fresh. Chips were cold and unseasoned. Ordered gravy, sweet chilly, ranch and garlic. Got garlic and gravy. Pop was shoved in with the food making the food cold and the pop warm. Not great. Ordered in advance at 17:30 for delivery at 20:00. Arrived at 20:37. Just eat and the restaurant need to get themselves organised. The driver was lovely and friendly bless him. The food was very late but it wasn't his fault.

Missing items from meal and everything came cold but the drinks