Jollibee Newcastle in Newcastle upon Tyne

Food was cold, drinks were with hot food, therefore the food was cold and not nice

Missing 1 x burger and I paid for 2 extra fillets and only got one in the burger I did receive.. but pointless when the order was to feed 2 people

the delivery had to come from newcastle Town to gateshead on a peddle electric bike, so by the time it came was cold unfortunately not the drivers fault maybe make the distance that the place covers shorter also the burger was strangely greesey and the cans of pop pretty warm probably won't order again.

Missing item. I only ordered two, so i suppose half of it was correct.

Order ontime and rider delivered it ontime

Nothing on the order was right was disgusting

Order arrived without some items and some items mixed up. Never again

Always missing various items from my orders. This time my chicken burger meal was missing...guess what...the chicken burger! Who woulda thought that I'd like a chicken burger meal that consists of fries and a drink only

Cold burger buns. Flavourless food. Inexplicably expensive. Will never return and wouldn’t recommend it. Nice table. Garbage.

I went for the first time today, the food was good And the service was fast and friendly, my server was megan who was bubbly and helpful !!

Awesome food and superb friendly delivery guy

The food tasted good, and the order arrived on time. However, one of the three meals I ordered is missing a chicken piece and gravy sauce.

Spicy chicken joy was soooo greasy and tasted incredibly off, not sure what thats about. even the Chicken burger was gristly in texture and a farcry of the quality it used to be. Though I will say fries were well seasoned and the peach and mango pie fantastic as always. But not sure I will return for the chicken.

Clean and spacious. The taste is quite good. The price also worth for the food and service. A bit crowded during lunchtime. The staff are lovely and kind.

Delicious and spicy fried chicken

Best fast food I’ve tried in the uk, it was absolutely stunning and delectable. The food was hot, fresh and flavourful. Every single dish was unique and delicious. The prices were great as well.

thank u for giving the leg and thigh piece. l have ordered sweet chilly sauce you gave me different one. Anyway all was good except the dip.

Best chicken I have eaten since I got to the UK

Ordering for 6 children with varied requirements. Staff were excellent meeting all their individual requirements

Lovely food but waited 20 minutes and it was cold, quality and taste was nice, I would visit again if the service was better and the food was warm.

I come to the opening also love the brand as had it in the Philippines so I come into the restaurant on Northumberland Street after work yesterday I Thoroughly exhausted and ordered to book it for me and my boyfriend spicy bucket And a few other items and they’ve got pretty much most of it all wrong I am hoping this is just a one off as love the store but the person that saved me Seems being such a rush she got my full order wrong I didn’t get our signature favourite spicy chicken. I got chicken tenders. So bucket of chicken tenders, not chicken pieces very disappointing

Absolutely horrific delivery the wrong burger was sent with spicy coating instead of the plain I ordered no fries included pie missing and all cold apart from perversely the coke cans that weren't warm they are hot!!! Disgusting in every way !!

Normally food is great but recent order missing fillet each burger and loaded fries just chips and chicken dash sauce and no spring onion,delivery was fine

No allergen advice and no way to order my burger, also my burger was cold and mediocre

Avishka was a nice guy very polite

Worst Jolly spaghetti I had. Watery and the pasta was overcooked.

Decent if you fancy something different

The food was cold. Price wise is bit expensive.

MISS MY GRAVY TWICE when i ordered this on ubereat. i dont know why it happened again even i note that on my order. I will not buy Jollibee again in my life.

Food is absolutely amazing, tastes delicious and very reasonably priced. Meal for £10.68 - chicken burger, regular fries, regular pop, mango pie, small vanilla ice cream sundae. Great value and even better than KFC. Their fried chicken is the best I've had. Lots of seating - toilets are up a flight of stairs so not disability friendly but due to layout of building probably can't be helped. No baby changing facilities, would like to see at least a baby change in the ladies. Staff friendly and helpful.

I know Jollibee from the Philippines where I like to visit. The burger tasted great, but was hastily put together and a lot of fat dripped off. the fries not special. The ketchup, which you have to specifically ask for, was not the Catsup that Jollibee is known for.

Horrible service! I ordered siracha loaded fries and I was delivered with someone else's order. I never hot my order and tried to contact the store, nobody was picking my call. Nobody was there to help.

Visited today Food: spaghetti was delicious as always, fries very average Chicken was poor, the coating was fine but the chicken was rubbery, didn’t taste fresh and not good quality, at all which was disappointing It wasn’t very busy yet every table had left over food on it while staff stood around chatting, I had to request a table be cleaned overall the restaurant looked dirty The biggest issue is the price, it’s far too expensive for what u get, there was only 3 of us and we spent £70 to get a decent meal I was stunned when I paid Probably wouldn’t go back

I love jollibee but there's none of my favourites. Staff are lovely, the atmosphere is ok. I still love jollibee chicken joy although it's not as nice as the one in the Philippines but still I like it.

Nice staff, great food and a chill atmosphere. However, smaller bag sizes would be preferable. I also think that the ordering screens were buggy.

Sayanka was very helpful and quick with our order :)

Thank you sayanka for the friendly service.

We must know the meaning of halal, which is not only that the food is free of alcohol and pork derivatives, but also that the phrase “In the name of God” is said before slaughtering the animal.also useing knife only at slaughtering it

wrong sauces again, driver was great though professional and fast

Two portions of dirty fries were provided lukewarm. The gravy for one portion was also lukewarm. My Joillburger Deluxe was, at best, room temperature. I returned to the counter and very politely advised a team member of this. I was told that the reason the burger was cold was because I'd eaten my fries first. It had taken me around three minutes to eat my fries. The burger hadn't been opened and was still wrapped in the paper, yet was at room temperature with unmelted cheese. Having managed businesses for thirty years, I've always welcomed the opportunity to admit to a customer when I and my team have got it wrong. It helps us learn and progress, and it makes for a better customer because they've had an opportunity to see at first hand how you put things right so that they have total confidence in the future. Please don't condescendingly tell someone that the reason their food was objectively bad was because of the time it took them to eat it. One of my faults is that I eat quickly. I let the lukewarm fries slide because I was hungry and didn't want to inconvenience anyone, including my partner. The burger, small in size and looking very sorry for itself (for £5.49 on its own), was made worse by being served at room temperature, and I wanted to get it put right. Much to my own disappointment, I found myself insisting upon a refund. Had the problem simply been resolved without being told it was my fault the food had gone cold, when it clearly wasn't, then I'd be happy to return and recommend. My partner and I have visited Jollibee Newcastle on a couple of occasions previously, and because the food's a little different, we've overlooked the dirty floor, sticky tables, and yes - previously not exactly piping hot food, but this was one time too many, topped off by someone attempting to patronise me when I offered an opportunity to make something wrong, better. There's a problem with this branch. Whether it's a technical problem with the preparation equipment or a lack of values, attitude, and talent required to promote the brand to the required standard is a matter for upper management. All said and done, it's a fast food outlet, but in a competitive business such as that, the amount of choice nearby reduces the need to visit somewhere as lacklustre and low quality as this.

I didn’t get what I ordered instead of burger I got only chicken pieces

First time popping in, order a chicken burger, burger was OK, on par with KFC, my son said it was better, fries better I must say, nice and crisp and all uniform, not limp or soggy like McDonald's, just another KFC with better fries imo. Just fine.

A good little place with nice food options. Staff were friendly

I know it's not Yorkshire but we needed to head north for a few hours and we were hungry!! Stopped here for a quick bite to eat, cheap and cheerful, friendly and quick service and delicious chicken! The gravy tasted amazing too!

I get this delivered today. I was so excited for it but sadly I have to say that It doesn’t taste fresh it’s taste like it been on a side for days …

Every single time you mess up the order and it is a shame it takes such a long time for a messed up order for collection. 25 minutes for a take away is a real shame. 😳

The gravy tastes different and wierd

Food arrived extremely cold and stale. 1 fries were also missing

We did not received our refund until now. It was marked as delivered but have not receive our order.

Love this place. Food is lovely

I ordered a normal chicken sandwich and they sent me a spicy one. Apart from that, food was hot and delivery was quick.

I got food poisoning after eating, same with ally my friends the next day. DO NOT RISK EATING THERE!!!!!!!!!

food was freezing cold, chicken was chewy and the burger just looked sad.

gravy was cold chicken was cold fries were cold drink was warm and 5mins prior to receiving it was told delivery driver just left so obviously waited 45 mins for food that must have left cold considering place is a 5 min drive want a FULL REFUND!

I recently decided to indulge in a treat at Jollibee, opting for their 3-piece spicy chicken meal despite my usual avoidance of fried foods due to seed oils. I must admit, the experience was delightful. The chicken was perfectly cooked, offering a delicious crunch on the outside and a juicy, flavorful interior. Each bite was a burst of taste, making it hard to stop once I started. The gravy sauce that accompanied the meal was equally impressive, adding a rich and savory complement to the already flavorful chicken.

Reece is a legend, 5/5 Chicken is unreal. Burger is mint And ofc, Reece is a legend ❤️

Great food and service for a quick lunch break

Food nice Lynne s served me didn’t know what to order and she recommended me the chicken burger and chips, which is really nice she was quite quick, serving me with my meal

Lovely service and delicious ice cream, Reece was very friendly and a credit to the store

Staffs are all nice especially the manager today.. he gave us free pie..

The manager on the day that we ate , 22/05/2024 around 11am, was really approachable. Too bad we weren’t able to get his name. He has good customer relations ability and surely an asset to Jollibee Newcastle. And by the way, the coco pineapple pie was amazing! ☺️☺️

Food is amazing! Not only the food but the staff too, they are very nice! Will definitely come and dine in again!

They didn't put the fries in my 2 peice chcinen meal.

Jollibee Newcastle offers an incredible dining experience! Highly recommend for anyone looking to enjoy fantastic Filipino fast food!

Hello, Nice comfy restaurant in the middle of Northumberland street. Though busy restaurant, entire crew members maintianed the restaurant clean and tidy. Hats of to them. Coming to food, we ordered 2 tenders, 2 mini fries, some chicken joy and spicy, with spag and loaded fries. Food was served relatively quicker than expected, but was hot and nice!! Tenders were good, chicken was a bit spicy, but the skin on thighs was amazing. Spag sauce was bit thick, but cheese on top just won the game. Overall nice and good vibe we had in evening. Thank you

Excellent food and very friendly service from Rhys.

I ordered three times and i didn’t receive any gravy

Lovely driver and delicious food

Ordered didn't arrive so had to cancel my order after waiting for 1.5 hours.

The one place that gives KFC a run for its money

Some times the chicken joy is fully cooked and sometimes it’s not

Chicken is always lovely from here, crispy and fresh. Chips were cold and unseasoned. Ordered gravy, sweet chilly, ranch and garlic. Got garlic and gravy. Pop was shoved in with the food making the food cold and the pop warm. Not great. Ordered in advance at 17:30 for delivery at 20:00. Arrived at 20:37. Just eat and the restaurant need to get themselves organised. The driver was lovely and friendly bless him. The food was very late but it wasn't his fault.

Missing items from meal and everything came cold but the drinks

I got a spicy chicken breast in bun. The chicken was nice. Inside bun one warm lettuce leaf. My Drink was room temp. Fries were OK. Then loaded fries. Cold fries a big of sauce, spring onions and a soggy chicken strip cut up. Gross didn't enjoy at all. The staff were kind of rude to all miserable and blunt. ( fair enough ) Not enough tables there all different sizes and heights for some reason. Hard to get in with a pram. I wouldn't recommend

Jolibee has the best chicken. I love their spicy chicken and sriracha fries. It is far better than KFC.

Order came without gravy. Drink not cold

Burger used to be soft and juicy but totally changed for the worse. Same with burger sauce...some nasty burnt smokey mayo instead of the old recipe. Put cold can in with hot food so ended up with a lukewarm can of fanta and cold food...well done geniuses!!!

Good food. Friendly service. Clean. Halal.

Tilly gave a great customer service and made me feel welcomed and ready to more.

We're missing 5 peach mango pies and they only want to refund 3 peach mango pies. Absolute money grabber

The food was cold when it arrived and the chicken was dry like it hadn't been cooked fresh. Very disappointed for a over £30 order. Won't be ordering again

Lovely woman Charisma behind the counter served me with exceptional customer service, Donna made my burger and it was absolutely tantalising and Jess made a decent pineapple juice. Would absolutely comeback again and bring a friend as though the staff are friendly I was still alone. ✌️😘🙈😜

Tilly gave an astonishing customer service

food was freezing.. dont see the point im a no dressing button as food was covered in dressing.. and dont see how diet coke and coke zero are full fat coke and ofcourse wouldnt be jollibee if we wernt missing food

Never come to this place at night,me and my family just wanted to have a good night at jolibee,when we got our food the burger was very cold,might as well just pull it out of the freezer give it to us to heat at home,we had to get a refund and return home disappointed.

One of the best chain fast food experiences going. Great food. Fast service. Clean tables. There’s LOADS of choice on the menu too. Plenty of new things to try!

Bit pricey but very good. Better than KFC!

Never again. Was allowed to order mayo on the screens but they ran out however they managed to put some on the burger i ordered. So I ended up with ketchup on my tenders. No ice in my diet coke even though i ordered full fat. Fries were still raw qnd unnseasoned. A small and i mean two spoon fulls of bland what should of been vanilla ice cream. Not too busy but dirty sticky tables and an overflowing bin where you empty your trays. For 15 quid i was robbed. The tenders were ok juicy and seasoned well. The burger was ok even though they ran out of mayo a lot of it ended up on the burger. the peach mmango pie was like a cheap runny jam and very bland taste . Never again.

I loved this place when it first opened, but it seemed to go downhill after a while. Can't complain now, as I gave it another go the other year and it slaps. I love getting rice bowls there and when I started trying the mango desserts I was in love. Plus I'm dating a Filipino guy so going here feels really cute now. The only thing I could say is that the rice dishes have been off a few times and that's pretty funny for a Filipino joint. Since KFC runs out of rice at the same time, it's probably a supply chain issue and British people don't have as much demand for rice unless we're getting takeaway. It's also great that there's a sink with paper towels right there in the floor, which is a pretty big leap of faith for Brits but I appreciate it every time. Outstanding.

Nice menu and tasty food. Great customer service, wasn’t too impressed with Tanya (manager)

Great food and the pieces are very reasonable. Only started coming here earlier this year and glad I finally have. Yummy!!!

My Kids love the chicken joy. Friendly staff.

Amazing staff and service food was on point and if there is anything not they replace it for you without any hassle or argument. Duty manager I believe his name is Reece what an amazing and professional guy witnessed him handling a confrontation with someone trying to scam the staff in getting a double meal but he remained calm and confronted the guy with absolute professional approach and diffused the situation. We need more people like him in hospitality

Lovely hotdog. The hotdog had a delicious sauce. Cute place. Excellent location. Clean. Staff was kind and friendly. I would definitely recommend trying these out.

I've had better jollibe elsewhere

Been coming here since it's the only Jollibee in Newcastle. Several times we get incorrect or missing order it's why I always check before I leave when ordering takeaway. On my last visit, ordered 8pcs, 2 medium fries and spaghetti. When I checked the bag, there were no fries which then I prompted staff and immediately got this however made a mistake not checking the chicken as it was in a bucket and was hard for me to do it one by one. Soon as I got home, only got 7pcs instead of 8 and nothing I can do about since I was home already. I never write negative reviews but this has made me write a review now as this was not the first time that I experienced missing orders.

Very good service one of the best restaurants in Newcastle city centre. 100% recommend it Jolibee never miss ❤️

Really nice food staff super friendly and management really nice when I had a query

Food is absolutely delicious! The Spicy. Chicken, is better than KFC and the Ciracha Chicken Loaded Fries! Yummy! Highly recommended.

Ordered a meal and was served by Jessica who was very friendly and a credit to your restaurant. Food was good and value gor money .Will be returning in the future.