Jollibee Newcastle in Newcastle upon Tyne

I didnt receive my order and it shows delivered

food was not placed properly in the bag causing the gravy to spill everywhere

My server was Reece and he was very understanding and helpful. Large recommend.

I recently just ordered and they messed up my order and aren’t even answering the phone when there not busy.So Is it possible if you could provide the food that you guys confused with another order

Love Jollibee so much! The ginger guy is the best staff he very nice and cool! The chicken is delicious, I love the gravy and what other fast food place serves rice? No one! Unbeatable ❤️

Came for the chicken tenders with gravy—my all-time favourite meal! It wasn’t crowded, service was quick, and everything was spot on. No complaints!

I didn’t receive the order. I was not at home and I didn’t meet the order at my door

The online order is very small in size, I know the size of it when I do come in shop to order, why very small

Ordered original chicken bucket but I got the spicy ones when I went home. Ordered original chicken bucket for my kids but now they cannot eat chicken anymore because of how traumatised they are!

I wanted it to be delivered at 17:20 not 17:56 And the dessert we had ordered was missed but there was an extra fries instead

Food was great and service too!

Food was amazing and staff were fantastic, brilliant service

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The food came very quickly which was a pleasant surprise, but the food was so dry and bland. It was as if the food was sat there; not even under a heater for an hour plus. The staff were nice and the seating was good though.

I ordered the chicken sandwich combo and yet only the sandwhich and fries turned up. I paid for a whole meal and was missing half my order. My drink was also wrong as well. Disappointing.

Cold food and no drinks within our order!

Tried this for the first time today and can say i thoroughly enjoyed it, i had the spicy chicken which certainly had a kick to it, and my wife couldn't finish hers as she was full so i got to finish hers too 😋😋😂

my food didn't arrive but said it was delivered

I ordered rice!!! but it was missing!?!?

great place, fast service and unreal food.

Food was freezing, time continued to change for delivery and items were also missing

The food I got was really really good. Unfortunately I was missing some of the order which meant we were a little short on food.

Literally I found a hair and I went to complain about it and the staff was claiming that none of his colleagues has a black hair which they were loads of them that do have a black hair and plus he seems to be careless and he seems to be twisting the whole story as if I'm playing games. Honestly I won't be coming back again. Thanks for the bad service!

I ordered 12 spicy chicken and I indicated I want 6 drumsticks as my chicken loves it and that’s why I use to order from jollie bee. But they don’t take to description at all . This is the third time. Am so sad right now. Always read descriptions!!!

I usually avoid leaving bad reviews because, hey, everyone has off days, but this? This is the gravy-breaking point. I’ve ordered from this specific Jollibee more times than I can count, and *every single time*, they forget my gravy. Every. Time. It’s like they’re playing a cruel game of “Will They Remember the Gravy?” and the answer is always a resounding *NO*. This time, I thought I’d outsmart them. I left a note. A *note*. “PLEASE dont forget my gravy,” And what do I find when I open my order? No gravy. Surprise! It’s like they saw my note and said, “Challenge accepted.” I get it, packing orders can be chaotic. But forgetting the gravy *every single time*? That’s not a mistake—that’s a *pattern*. A pattern of gravy neglect. And let’s be real, the gravy is the MVP of the meal. It’s the Beyoncé of condiments. Without it, the chicken feels lonely, the fries feel abandoned, and I feel betrayed. Now my food is cold because I had to stop everything to write this review, and honestly, I’m not even mad anymore—I’m just disappointed. Jollibee, you’re better than this. Or at least, I thought you were. Please, for the love of all that is crispy and delicious, *remember the gravy* or take it off the offer so I can just order my own one! Sincerely, A Gravy-Loving, Deeply Frustrated Customer

Visited here today for the first time in ages and I ordered the spicy chicken burger meal. Unfortunately when my order was given to me, none of the correct items were there, despite having the correct order number both on my receipt and in the bag. Thankfully, the staff were very understanding and apologised for the mixup as there were nee staff working at the time. In the end, I got my full correct order, and even a drink I didn't pay for as a result. That's a win in my eyes!

Really lovely food , order totally correct, and the delivery man was super nice!

food was missing deserts and also there was no gravy on the loaded fries. burgers was really nice on their own.

Absolutely disgraceful food wasn’t even hot or even together the whole thing had fell apart in the bag looked like it was just thrown in there

Only one meal came and only one gravy came it’s ridiculous when you pay so much money for half a order

Came to this place for a early tea since I never been here before, I was shocked when the food tasted. It was absolutely delicious and the staff was nice as well! Will definitely be coming back!

Tasty food, fast service, friend staff, clean environment.

Chicken place yet stinks of curry

Overall, awful visit! Came with my wife and I’ve never seen such poor service!!! Service without a smile in this industry!!!! Bloody fuming will be eating next door from now on! managers spoke to me about the quality of my food told her my CHICKEN burger smelt fishy she refused to even give it a sniff. Terrible attitude. Came out the kitchen wearing no hairnet too?

Ordered a joy bucket for the family, but ended up with bucket with 4 pieces of wings and one piece they claimed it was breast. Asked the counter about it and their famous reply “ we can’t do anything about it we don’t work at the kitchen” asked to see the manager and an angry lady showed up before asking how can I help. The meat is dry and not juicy as you would expect from fried chicken. Not to mention they are over priced for the quality. Would not recommend.

This place is hands down one of the best friend chicken places I have ate at 🙌🏽 the chicken is very flavourful and the service was amazing they gave my food within 10 minutes and the tables were nice and clean !

I had such a lovely experience here! The food was absolutely delicious. The staff were incredibly friendly and attentive, which really added to the warm and welcoming atmosphere. It can get a bit busy at times, but honestly, that didn’t take away from the experience at all.

Best fast food in Newcastle! Service was excellent! Chicken was perfect! I spoke to a young lady called McKenzie who was very helpful and very pleasant. 10/10 will go back when I’m next in town, my son also really enjoyed his meal - picky eater but loves their chicken

Great food, always my go to when out and about in newcastle, special shout out to Katie and Mckenzie, both great members of staff and always friendly when I pop in with my wife, peach mango pie is fantastic to

The employees were so friendly and the food was lush! 🤤

Hit and miss. Sometimes a short wait. Sometimes a long wait. Sometimes the food is good. Sometimes the food is bad. Sometimes they get the order wrong. Sometimes they get it right. And you get it. But overall, Jollibee has great gravy and tenders plus fries!

We ordered 2 separate 2-pcs chicken meals, all 4 pieces were put in one box. That's supposed to be 2 meals, separately, for 2 people. When i asked the staff by the counter, she said that's how the kitchen gave it. I couldn't believe it! I have never seen anything like that, ever. Until now, I just can't get over it. Instead of separating it, she gave me plates. I told her again that next time, 2 separate orders mean separate. She again said the same excuse, that the kitchen gave it to her that way. That could have been handled in a better way. I wouldn't have mind just an apology, and separate the order. End of story.

One combo deal, missed an entire second part of the combo, No burger, pop,

As always there’s some mistakes of my order again.. very disappointed because this is always happening.

Coke is in the same bag of hot food which make the drink taste flat as its got warmed and the food get cold because it too. Come on, it’s use of common sense when packing food that cold and hot should not be on the same bag.

The food was delicious and would be recommended.

food was cold, driver had an attitude problem also

Wonderful restaurant , supper polite staffs especially SAYANKA, this lady is so amazing so polite from taking the order till serving me. And I have noticed Sayanka is helpful to every single customer and she really takes care of everyone.. Need a best food time #jollibeeisthebest

I ordered food at 4:48p.m. it is currently 7:08pm with an expected delivery time of 7:55 -8:15, the restaurant has said preparing food since the order and the time has been continually pushed back with no option to cancel. Terrible.

Very tasty food and juicy chicken

Bad service cold food not good at all. Even chicken is not fully cooked

2 tiny drumsticks that weren't cooked properly. Still red. Jollibee should mix drumsticks and breasts. Really poor quality.

Arrived yesterday feeling a little peckish so ordered a chicken sandwich, fries and peach mango pie. Oder was delicious, hot and fresh with very friendly polite staff. Will definitely visit again, highly recommended 👌

Staff are very friendly and all the foods are great

I stopped by Jollibee during lunchtime, and while it was a bit busy, the atmosphere was lively and welcoming. Due to the crowd, I had to wait a little longer than expected for my order, but it was well worth it once the food arrived. I ordered the freshly cooked Spicy Chickenjoy and the loaded fries, which was perfectly crispy on the outside and tender on the inside. Despite the wait, the food quality and taste really stood out. The spicy chicken is definitely a must-try for anyone who enjoys a bit of a kick with their meal. The service staff was also friendly and accommodating, even during the lunch rush. Overall, a very great experience. Will definitely comeback!

so many missing items! no dipping sauces delivered, missing drinks, missing mango pie, abysmal amount of fries, all room temperature!!

I was disappointed with the state of my food , gravy spelt all over the food and chips was all soggy. The paper bag was all reap and had noticed chips scattered from the gate to the front door. Last time I ordered a regular chicken but sent me a spicy one I didn’t bother to complain but this time it’s just very disappointing and annoying..

They sent the wrong items they sent something totally different but I could not complain as the restaurant closes at 10

I’ve received a complete a different order. I’ve called the shop more then 10times no response. I am extremely disappointed and wants my food excle what I’ve ordered or refused.

Food arrived late, the fries were stone cold and over half of the dip was missing. Best go elsewhere!

Love the peach mango pies, nice staff and oozes pinoy

Been in once, never crossing the threshold ever again. Service took ages, the place smelled awful and the staff couldn't have been more apathetic. Food was not worth the price or the wait.

The peach mango pie is so good!

Home away from home. Spaghetti is sometimes too sour! Peach mango pie is the best. chicken joy is great. Can you add on yumburger and burger steak in the menu please?????

great food, very good service from john, everyone was very friendly and helpful, will go again

Loved it! Got the loaded fries really recommend!

Food here is sometimes very good but mostly it's below average it always looks dirty and there's always rubbish everywhere most of the staff look like they aren't happy to be working there. It's a shame

Ordered spicy chicken but got normal chicken and cold and broken pieces

Good food with friendly staff and it is situated in the heart ❤️ of Newcastle.

restaurant took long time to prepare

was very lovely! was a bit pricey but was very delicious. delivery was pretty bang on time

Me and my partner made a order currently waiting still it’s been almost 3 hours there are drivers available this is ridiculous never ordering from this place again

Great tasting food fantastic service will return

Delicious 🤤 The best thing in Newcastle is halal and delicious

Vine hoy aquí en Jollibee Newcastle para llevar. Pedí 6 piezas de pollo frito cubo original (no picante), 1 papas fritas medianas, 2 espaguetis alegres, 2 pastel de mango durazno. Pagué 32 libras. 94 . Cuando llegué a casa vi solo 5 piezas de pollo frito que 3 de ellos era con sabor picante, muy decepcionante ya que ninguno de nosotros puede comer picante👎 👎👎

always cold as food comes on a peddle bike but it’s that tasty I don’t even mind. top scran.

Tables are filthy , chips all over the floor, I can’t see any cleaner

Very disappointing!!! I ordered takeaway 6 pcs bucket fried chicken original flavor ( non spicy), unluckily when I reached home I saw only 5pcs fried chicken 3 of which are very spicy, unable to eat those as none in my family could take spicy flavor 👎👎👎

First time at jolibees and it most certainly disappointed. For what i payed i expected the chicken to not be rubbery and the gravy to not taste burnt

One of the worst experiences ever. We ordered the double spicy chicken burger meal and chicken strips. They took two hour plus to deliver the order and once delivered the food was all spilled. Further, they missed more than half of the order. On trying to complain, Uber clearly replies with the message “they can’t get refunds from Jollibee” we received no help and Jollibee didn’t pick the calls. Overall worst experience with no help. The bill was £27, luckily due to Uber one subscription the bill was £16. If you order online, it’s pointless if they mess up even if you have pictures.

the delivery guy was fast and the food was good.

I absolutely love Jolibee, it’s the best fried chicken chain wise in the country you can get. It’s always fresh and never greasy or stale. I have one huge problem, whenever I order on uber eats, I never get my gravy. Or any of my add ons. The last 3 times I’ve ordered loaded tender gravy fries and gotten no gravy. I’ve also ordered the two piece chicken joy which comes with gravy and I get no gravy. If I add anything on via the options, I never recieve it. Which adds a real sour taste when ordering. Please if possible train/teach staff to add the add ons requested. It ruins a meal when you order gravy loaded fries as extra and they come as mozerella and cut up chicken tenders on fries.

Always happy with their food service and staff .

Delivery driver was great, food was not. Wrong burger was sent and the food was poor

This was honestly one of the worst experiences I’ve had at a Jollibee. I ordered a spicy chicken burger, and when I bit into it, the chicken was still raw—clear as day. I went up to the staff to let them know, but all they said was, “There’s nothing I can do.” I was honestly fuming but kept calm and tried explaining it again, even showing them the uncooked meat. They finally swapped it for a new burger, but with a look on their face like I was the problem. I used to love coming to Jollibee in Newcastle, but after this, I’ll be giving this place a miss. Shocking food and even worse attitude!

The food was very bad. Burger was cold, the mayonnaise bowl wasn't even half full. There was hardly anything in it when I asked, the lady at the counter said it was normal. And overall the store doesn't seem clean. And the burger overall wasn't prepared well. That was the first and last time at Jollibee, which I didn't know before.

Been here a few times, in my opinion the best Fast Food Chicken in the area. Have a real soft spot for the Jolly Spaghetti too! It's a tad expensive, but you do get quality.

Went there for a meal was unbelievable the service off kim was amazing, she helped me with my order and was so joyful a credit to your company and asked for the chef darylz I spoke to him as the food was so lovely, will be back definitely

good service with good team members working there especially the manager there called Thanya, she went above and beyond to help me to decide what I want to order, too many options and she helped me what I wanted. The place was clean and tidy, it was spotless, the staff kept up with the cleanliness.

beautiful food, it gets better every visit 😋

Chicken was bloody put me off. Dirty restaurant. Lynn the lady who served me was fantastic wonderful customer service 5* for her alonr

I was served chicken that was pink and raw but couldn’t complain as I’d got home by this point

Lots of batter but more chicken on a wing, tasteless gravy

Food was served very quickly. Many students don't understand queuing so I recommend paying at the counter rather than using the machines. Plenty of seating (but none upstairs). The peach and mango pastries are out of this world delicious, especially with the ice cream and washed down with pineapple juice. I had a chicken burger and loaded sriracha fries. The latter were the real star of the show and would have done as a meal on their own.

First time visiting, chicken burgers were nice 6.5/10, hot dog & cheeseburger 1/10. Peach pie 7/10. Staff African female staff on duty at 13/10/24 2pm has a chip on her shoulder, no manners and is not the right person for a customer facing role. Caucasian female staff with black hair, was on point with her service and looked like she was running the front on her own. Management should reward her for her effort before she is poached by another company. Indian male staff was a proper grafter as well. Management should watch the front for 20 mins, move any non suitable customer facing staff into other roles instead. It’s not hard to be genuine and polite!

First visit ever..... Caitlin at the counter kept us right and went above and beyond....even brought our order to our table.....the batter is different.....tasty drumsticks....loaded fries......try yourself..... Caitlin is the best and she should be recognised for her service and attitude.

The kind of places I can’t understand how they get 4 stars… not even know how make fries :(

Bad service. Always get deliveries wrong. Food arrives incorrect, drinks arrive warm, always in damaged bag. Don’t recommend ordering.

Missing 1 x burger and I paid for 2 extra fillets and only got one in the burger I did receive.. but pointless when the order was to feed 2 people

Food was cold, drinks were with hot food, therefore the food was cold and not nice