Jollibee Newcastle in Newcastle upon Tyne

Came here for a special occasion and it exceeded all expectations. Kalpesh provided exceptional service, the food was exquisite, and the place was stunning.”

We always eat spicy chicken brosted...its so delicious and crispy ...we love eating this One suggestion i would like to mention is .....please dont provide more leg pieces....last time when we ordered 6 pieces ...we got 4 leg pieces.....hope you will consider the suggestion. Thank you

I was eating in it now and it is very wonderful and my daughter's favorite restaurant as well and there has been a problem now I forgot my bag on the chair in light blue and I will not be able to return to the length of distance and try to contact the restaurant, but no one responds to hope when I see my message from a worker to keep it until tomorrow I will come to take it and be very thankful.............. I have already gone to the restaurant today and found the staff to have kept the bag for me. Thank you very much for your honesty.

always love their chicken tenders.

Sayanka brought a personal touch to our dining experience. Her genuine care and friendliness made our visit unforgettable. Kudos!

Sayanka’s service was flawless—friendly, attentive, and fast. She made our day better with her positive energy. Thank you, Jollibee!

Sayanka greeted us with such a positive vibe! Her attention and care throughout our meal made our Jollibee experience extra special.

Thanks to Sayanka, our visit to Jollibee felt more like visiting a friend’s home. So kind, so efficient—just amazing!

Sayanka was the best part of our Jollibee stop! Super polite, quick with our order, and always smiling. Great job!

We were so impressed by Sayanka’s professionalism and warmth. She made sure everything was just right. Truly excellent service at Jollibee!

I visited your restaurant on Thursday night (10th of April) was absolutely thrilled with the customer service overall 😊 especially one gentlemen called Ceejay that helped me out a lot deciding on what to order for the first time, he was very polite and professional! Would recommend and visit again!

Everything was fine specially Frankie one of staff members gave a good service to me.

Sayanka made our Jollibee visit extra special! Her cheerful attitude and attentive service really stood out. Amazing experience overall!

Excellent good and custom service specially by Reece

Kalpesh is a star! Super polite and helpful. The food was divine and the setting was just lovely. Will definitely be back.

Sayanka was fantastic during our visit to Jollibee! Her service was warm, attentive, and made us feel so welcome. The tenders were the golden standard—crispy, juicy, and full of flavor. Great food and even better service!

Had a great time at Jollibee thanks to Sayanka! Her friendly attitude and excellent service truly stood out. She made the visit feel extra special.

Jollibee is always a great choice when I'm craving something quick and tasty. The spicy chicken is a classic for a reason – it's crispy, juicy, and always hits the spot. The service was also great, Frankie was super friendly and made sure everything was perfect!

I recently visited Jollibee First time and had the pleasure of being served by Frankie. From the moment I walked in, Frankie greeted me with a warm smile and exceptional customer service. They were attentive to my needs, making sure I had everything I wanted and even offering suggestions from the menu. The Chickenjoy was crispy and juicy I truly appreciate the effort and dedication that Frankie puts into his work. It’s always nice to see someone who genuinely cares about the customers. I’ll definitely be back, and I hope to see Frankie again. Thank you for a wonderful experience! 👍

The ambience was energetic, the food was delicious, and Kalpesh made sure everything was spot-on.

Got served by an employer named Sayanka Basu, she was very kind, patient and overall thorough with the order. It was my first time trying Jollibee and she suggested me what exactly to order after hearing my preferences and allergen information

Kalpesh made our evening! He was so welcoming and attentive. The ambience was relaxing, and the food was just delicious.”

Sayanka gave us amazing service at Jollibee! She was super friendly and made sure we had everything we needed. The food was great, but her kindness made the visit even better.

Nice food, superb ambience and friendly staff

"I had a fantastic dining experience at Jollibee, thanks to the exceptional service provided by Sayanka! The food was delicious, and Sayanka's friendly and attentive service made our meal even more enjoyable. Highly recommend!"

It's my first time at Jollibee's. Frankie who served us, was really friendly and helpful. I had a good experience overall and will come back again.

Huge thanks to Sayanka at Jollibee for her excellent service! She was friendly, fast, and made us feel right at home. We’ll be back for sure!

The staffs are very approachable, accommodating, well-behaved and good at what they do. They also go extra mile to assist me and make me satisfied.

We were impressed from start to finish. Excellent flavors, a beautiful space to dine, and Kalpesh was professional and friendly throughout.”

Kalpesh was super friendly and efficient, the atmosphere was charming, and the food was top-quality. What more could you want?”

Big thanks to Sayanka at Jollibee for her outstanding service! She was warm, helpful, and made our visit really enjoyable. Great food and even better hospitality!

Great experience at Jollibee, all thanks to Sayanka! She was incredibly helpful and welcoming from start to finish. Her service definitely made a difference!

Shoutout to Sayanka at Jollibee for her fantastic service! She was so welcoming and attentive—made the whole experience even better. Can’t wait to come back!

Great ambience and customer service, especially by Sayanka, one of their exceptionally talented crew members who has helped me with delicious recommendations many times!

Amazing service from Sayanka at Jollibee! She greeted us with a smile and made sure everything was perfect. Couldn’t have asked for better!

Fantastic experience. The food was bursting with flavor, the setting was serene, and Kalpesh treated us like special

Great service at jollibee! Sayanka was attentive, friendly, and made sure everything was perfect. Truly a wonderful dining experience. Will definitely be back!

Good food, great service. Sayanka took care that we were served well. Definitely going back.

Sayanka was the highlight of my visit to Jollibee! From the moment we walked in, her warm welcome and attentive service made the experience truly special. She was friendly, patient, and went out of her way to ensure everything was perfect for us. Of course, the food didn’t disappoint—crispy Chickenjoy, flavorful spaghetti, and that classic Peach Mango Pie hit the spot. But it was Sayanka’s exceptional service that made this visit stand out. Jollibee is lucky to have someone like her on the team. I’ll definitely be back—thanks again, Sayanka!

Sayanka customer service is exceptional! 😊 don’t worry be happy

Amazing service by Sayanka she was lovely .

Had an amazing experience at Jollibee! Special thanks to Sayanka for the excellent service and friendly attitude. Truly made my visit enjoyable. Highly Recommend.

Delicious spicy chickenjoy with the perfect crunch! I was guided by Ms. Sayanka at the till for my order and she is absolutely knowledgeable and reliable. Service was quick as well.

Hygienic and delicious Burger. I really impressed by customer service of Sayanka Basu. Thank you .

Fantastic service at Jollibee! Sayanka was incredibly welcoming and efficient. The meal was served quickly and everything was perfect. Highly appreciate the great experience.

The food, as always, hit the spot—crispy Chickenjoy, sweet spaghetti, and that signature gravy. But it was Sayanka’s warm attitude that made the visit extra memorable. Thank you for making our day better!

simply the best like i’m back in the philippines again.

Comforting food when you missed home. Your staff Lynne is very accommodating and friendly.

I really enjoyed this jollibees so polite and the food was delicious !😊

I didnt receive my order and it shows delivered

food was not placed properly in the bag causing the gravy to spill everywhere

Love Jollibee so much! The ginger guy is the best staff he very nice and cool! The chicken is delicious, I love the gravy and what other fast food place serves rice? No one! Unbeatable ❤️

My server was Reece and he was very understanding and helpful. Large recommend.

I recently just ordered and they messed up my order and aren’t even answering the phone when there not busy.So Is it possible if you could provide the food that you guys confused with another order

Came for the chicken tenders with gravy—my all-time favourite meal! It wasn’t crowded, service was quick, and everything was spot on. No complaints!

I didn’t receive the order. I was not at home and I didn’t meet the order at my door

The online order is very small in size, I know the size of it when I do come in shop to order, why very small

Ordered original chicken bucket but I got the spicy ones when I went home. Ordered original chicken bucket for my kids but now they cannot eat chicken anymore because of how traumatised they are!

I wanted it to be delivered at 17:20 not 17:56 And the dessert we had ordered was missed but there was an extra fries instead

Food was great and service too!

Food was amazing and staff were fantastic, brilliant service

objednávka bola doručená veľmi rýchlo ďakujem kurierovi

The food came very quickly which was a pleasant surprise, but the food was so dry and bland. It was as if the food was sat there; not even under a heater for an hour plus. The staff were nice and the seating was good though.

I ordered the chicken sandwich combo and yet only the sandwhich and fries turned up. I paid for a whole meal and was missing half my order. My drink was also wrong as well. Disappointing.

Cold food and no drinks within our order!

Tried this for the first time today and can say i thoroughly enjoyed it, i had the spicy chicken which certainly had a kick to it, and my wife couldn't finish hers as she was full so i got to finish hers too 😋😋😂

my food didn't arrive but said it was delivered

I ordered rice!!! but it was missing!?!?

great place, fast service and unreal food.

The food I got was really really good. Unfortunately I was missing some of the order which meant we were a little short on food.

Food was freezing, time continued to change for delivery and items were also missing

Literally I found a hair and I went to complain about it and the staff was claiming that none of his colleagues has a black hair which they were loads of them that do have a black hair and plus he seems to be careless and he seems to be twisting the whole story as if I'm playing games. Honestly I won't be coming back again. Thanks for the bad service!

I ordered 12 spicy chicken and I indicated I want 6 drumsticks as my chicken loves it and that’s why I use to order from jollie bee. But they don’t take to description at all . This is the third time. Am so sad right now. Always read descriptions!!!

I usually avoid leaving bad reviews because, hey, everyone has off days, but this? This is the gravy-breaking point. I’ve ordered from this specific Jollibee more times than I can count, and *every single time*, they forget my gravy. Every. Time. It’s like they’re playing a cruel game of “Will They Remember the Gravy?” and the answer is always a resounding *NO*. This time, I thought I’d outsmart them. I left a note. A *note*. “PLEASE dont forget my gravy,” And what do I find when I open my order? No gravy. Surprise! It’s like they saw my note and said, “Challenge accepted.” I get it, packing orders can be chaotic. But forgetting the gravy *every single time*? That’s not a mistake—that’s a *pattern*. A pattern of gravy neglect. And let’s be real, the gravy is the MVP of the meal. It’s the Beyoncé of condiments. Without it, the chicken feels lonely, the fries feel abandoned, and I feel betrayed. Now my food is cold because I had to stop everything to write this review, and honestly, I’m not even mad anymore—I’m just disappointed. Jollibee, you’re better than this. Or at least, I thought you were. Please, for the love of all that is crispy and delicious, *remember the gravy* or take it off the offer so I can just order my own one! Sincerely, A Gravy-Loving, Deeply Frustrated Customer

Visited here today for the first time in ages and I ordered the spicy chicken burger meal. Unfortunately when my order was given to me, none of the correct items were there, despite having the correct order number both on my receipt and in the bag. Thankfully, the staff were very understanding and apologised for the mixup as there were nee staff working at the time. In the end, I got my full correct order, and even a drink I didn't pay for as a result. That's a win in my eyes!

Really lovely food , order totally correct, and the delivery man was super nice!

food was missing deserts and also there was no gravy on the loaded fries. burgers was really nice on their own.

Absolutely disgraceful food wasn’t even hot or even together the whole thing had fell apart in the bag looked like it was just thrown in there

Only one meal came and only one gravy came it’s ridiculous when you pay so much money for half a order

Came to this place for a early tea since I never been here before, I was shocked when the food tasted. It was absolutely delicious and the staff was nice as well! Will definitely be coming back!

Tasty food, fast service, friend staff, clean environment.

Best fast food in Newcastle! Service was excellent! Chicken was perfect! I spoke to a young lady called McKenzie who was very helpful and very pleasant. 10/10 will go back when I’m next in town, my son also really enjoyed his meal - picky eater but loves their chicken

The employees were so friendly and the food was lush! 🤤

Ordered a joy bucket for the family, but ended up with bucket with 4 pieces of wings and one piece they claimed it was breast. Asked the counter about it and their famous reply “ we can’t do anything about it we don’t work at the kitchen” asked to see the manager and an angry lady showed up before asking how can I help. The meat is dry and not juicy as you would expect from fried chicken. Not to mention they are over priced for the quality. Would not recommend.

Great food, always my go to when out and about in newcastle, special shout out to Katie and Mckenzie, both great members of staff and always friendly when I pop in with my wife, peach mango pie is fantastic to

I had such a lovely experience here! The food was absolutely delicious. The staff were incredibly friendly and attentive, which really added to the warm and welcoming atmosphere. It can get a bit busy at times, but honestly, that didn’t take away from the experience at all.

Overall, awful visit! Came with my wife and I’ve never seen such poor service!!! Service without a smile in this industry!!!! Bloody fuming will be eating next door from now on! managers spoke to me about the quality of my food told her my CHICKEN burger smelt fishy she refused to even give it a sniff. Terrible attitude. Came out the kitchen wearing no hairnet too?

Chicken place yet stinks of curry

This place is hands down one of the best friend chicken places I have ate at 🙌🏽 the chicken is very flavourful and the service was amazing they gave my food within 10 minutes and the tables were nice and clean !

Hit and miss. Sometimes a short wait. Sometimes a long wait. Sometimes the food is good. Sometimes the food is bad. Sometimes they get the order wrong. Sometimes they get it right. And you get it. But overall, Jollibee has great gravy and tenders plus fries!

We ordered 2 separate 2-pcs chicken meals, all 4 pieces were put in one box. That's supposed to be 2 meals, separately, for 2 people. When i asked the staff by the counter, she said that's how the kitchen gave it. I couldn't believe it! I have never seen anything like that, ever. Until now, I just can't get over it. Instead of separating it, she gave me plates. I told her again that next time, 2 separate orders mean separate. She again said the same excuse, that the kitchen gave it to her that way. That could have been handled in a better way. I wouldn't have mind just an apology, and separate the order. End of story.

One combo deal, missed an entire second part of the combo, No burger, pop,

As always there’s some mistakes of my order again.. very disappointed because this is always happening.

Coke is in the same bag of hot food which make the drink taste flat as its got warmed and the food get cold because it too. Come on, it’s use of common sense when packing food that cold and hot should not be on the same bag.

The food was delicious and would be recommended.

food was cold, driver had an attitude problem also

Wonderful restaurant , supper polite staffs especially SAYANKA, this lady is so amazing so polite from taking the order till serving me. And I have noticed Sayanka is helpful to every single customer and she really takes care of everyone.. Need a best food time #jollibeeisthebest

Very tasty food and juicy chicken

I ordered food at 4:48p.m. it is currently 7:08pm with an expected delivery time of 7:55 -8:15, the restaurant has said preparing food since the order and the time has been continually pushed back with no option to cancel. Terrible.

Bad service cold food not good at all. Even chicken is not fully cooked