Jollibee in Edinburgh, City of - Phone Number, Reservations, Reviews

Spicy chicken, I'm still suffering a day later. But it's worth it as absolutely lovely, and the bbq suce is outstanding

Excellent fried chicken with gravy, the peach mango pie is also quite decent. Some of the ordering machines don't work and can get crowded during meal time but it didn't take that long when we went there twice.

Cannot be compared to other fast food competitors. Jolibee operates in a league of their own in terms of decent and unique food offerings. You have to try the spaghetti.

Everything is great but please add burger stea in your menu. Also, Ate Riza is awesome!!!

Only came here in Edinburgh for Jollibee, ordered everything I missed. Jollibee did not disappoint, Rita’s service was the icing on the cake.

Riza was so accommodating and helpful to us during our visit.

I haven’t seen my food as soon as i sat on my spot. Who swiped it?! 🤣

Nice place, approachable crew and Great service..

Food and the staff superb. Nice place and very accommodating.

They removed fries as an option for delivery? How does a fast food place run out of fries

Tasty burgers, freshly made chips and hot too. Food is Halal One of my favourite burger place

As someone who has worked in the hospitality industry for over 10 years, I’ve had countless positive experiences at Jollibee locations across the UK. Being a Filipina, I’ve always felt a connection to this brand. So, during my holiday in Edinburgh Scotland, I was incredibly excited to visit the Jollibee there on Saturday 31st August 2024. Unfortunately, the service I received was the worst I have ever experienced. After a long journey, my family and I decided to treat ourselves to a Jollibee meal. We placed a substantial order worth £90. After 10 minutes, our number was called, and we were informed that our order was ready. However, we were then told that they could only provide chicken breast unless we wanted to wait an additional 6 minutes for the rest of our order. I politely said we were happy to wait. That’s when Blue, one of the staff members, turned to her colleagues and made a rude, sarcastic comment, all while I was standing right there. They laughed, and it was clear from their glances that they were talking about me and my mom. This behavior was shockingly unprofessional and disrespectful. We ended up waiting another 10-15 minutes, which was understandable since we chose to wait. When our order was finally ready, the manager took over and was very kind and professional, a stark contrast to Blue. While waiting for our five drinks, Blue handed me a tray without properly securing the paper underneath to prevent the drinks from sliding. Predictably, all the drinks toppled to the floor. The manager, once again, came to the rescue and helped clean up the mess, offering to replace the drinks. After this incident, I tried to get Blue’s attention to ask for plates since none were provided with our meal. She initially ignored my calls of “excuse me.” When I finally got her attention and politely asked for plates, she looked at me with raised eyebrows and asked, “How many do you need?” in a tone that felt more like an interrogation than a simple question. As a seasoned professional in hospitality, I understand the pressures of a busy environment. However, I have never, in my years of experience, treated a guest with such disrespect. This visit left a bad taste in my mouth, and it’s disheartening to say that a brand I once admired has let me down so badly. I hope this feedback is taken seriously, so no other customer has to endure what we did. My family and I will think twice before visiting Jollibee again.

Apart from e tasty food, Riza was super friendly keep it up👍🏻👍🏻👍🏻

It was OK, I honestly expected more from this place. We had to go with the spicy option as the original/ standard wasn't available on the menu at the time. The loaded fried was good.

Fast service Good food😋 Most importantly it's Halal

I ordered uber eats and even though they checked the receipt the chicken sandwich was missing. I could not call the restaurant as they gave no phone number. Shame on them!

Great filipino staff very accomodating

Jollibee is decent enough for fast food and it really has fast 💨 service. We tried the chicken burger and it was ok. Recommend it!

We had a great day!feels like pinas!

We have been wanting to try Jollibee for some time now and we're excited to discover one in Edinburgh during our sightseeing adventures. The chicken and fries were cooked to fried, crunchy perfection and different flavored sauces to have with the chicken.

I visited your establishment for dinner on Friday, August 16th, at 8:15 pm. I ordered two portions of spaghetti incorrectly and encountered difficulty when requesting to return one of the servings. The staff's response to my request for assistance was not as accommodating as I had hoped. Upon seeking help from the manager, I found their demeanour to be rather unhelpful and unenthusiastic, which left me with the impression of being inconvenienced. Despite the abovementioned issues, I must commend the food quality, which I thoroughly enjoyed. However, I was extremely disappointed by the state of the toilet facilities. The conditions within the toilet, including wet flooring and cleanliness, were highly unsatisfactory. As I left the premises, I informed the security personnel about the toilet conditions to avoid further interaction with the visibly unhappy staff and management. Regrettably, based on my experience, I am reconsidering future visits to your establishment. While the food was delightful, the overall ambience and cleanliness fell short of expectations. I hope the necessary measures are in place to ensure conformity with food hygiene standards and overall cleanliness.

Really enjoyed the food, busy but got served quickly and there were seats available downstairs

I was really excited to try Jollibee for the first time, but unfortunately it did not live up to my expectations :( We got the 2 Piece Chickenjoy with Gravy and Jollibee Chicken Sandwich. The chicken on the sandwich was well seasoned, but it was cold. The chicken pieces were juicy, but too greasy. I completely forgot to ask what kind of stock is in the gravy before ordering (I can’t have beef). Once we got it, I went up to the counter and asked what looked liked the manager the ingredients of the gravy. She replied “I think chicken stock”. As a manager I think you should know the ingredients, or at least get a list of ingredients when someone is asking for it. I think it’s very inconsiderate that she didn’t find out for me. The website does not specify ingredients either.

Great shop. Have many seatings downstairs. Highly recommend their fried chicken, chicken sandwich and gravy.

Good service by G Deeksha! I moved to Edinburgh from london and ordered my jollibee spicy chicken and sriracha loaded fries. As usual the taste! Fabulous! Was served by G Deeksha . She packed well and the food was still hot when received. Thankyou!!

The environment as well as the service is excellent. Quick delivery and a high standard of cleanliness. I enjoyed the food, especially the chicken burger, which had a great taste but could use a more flavorful sauce to enhance it. The spicy chicken meal was slightly on the dry side , and one piece was overcooked for my liking, The burgers were nice and juicy as well as flavourful. Additionally, there were no refills. Minor setback as overall it was an enjoyable fast food experience.

Food was amazing, crispy chicken. Chilli was actually chilli. Only down fall were the bathroom hygiene. Customers need to show more respect.

Quantity of the chips is very low , food is ok but service is very poor. in a 6 pc bucket it had 4 wings

How come a fast food place has run out of chips???? They take so long to serve and give the food even when it’s not that busy. This is unacceptable. They’re tables were dirty and broken which is so unsafe and unsanitary 🤮

Original JOLLIBEE taste nga! Fried Chicken, French fries, Burger, Spaghetti really taste like the original pinas! Well placed location viewing the Castle, staffs are kind, the ambiance is good, If you wanna enjoy the real Jollibee , got to.visit SCOTLAND 😍🤩

Chaimaa, and the whole staff here are very friendly and great service

Very friendly and efficient staff specially chaimaa

Fast service, quite busy and the entrance area is a little small to handle the traffic. Great view out the door of the castle. Food was good but not quite the same as Jolibee in PH

McDonalds x Burger king x KFC. Burgers like a big mac but 10x better. Chips better than original Burger king crunchy chips 10/10. Chicken better than KFC 10/10. JOLLIBEE has now gained me as a forever customer. thankyou for that!

All good and the staff are friendly.😁

As a filipino-I like Jollibee,but the chicken is not good as from the Philippines..Pricey for what it is.. it's better to go to McDonald's,than Jollibee. Apologies to all Filipino friends

Excellent, all round perfect! Keep it up guys 🙂

Food is good its like being back to my hone country philippines

It’s gone really downhill I understand the wait times but atleast don’t leave the food out in the cold for 10-20 minutes I remember being happy going there as it would be a nice treat but now I have to complain a lot because the food is cold or it’s not cooked properly, you need to fix your staff as some of them are just silent if you try to talk to them and ignore you for simple things

Items lacking we didn't received our sprite in can

Literally CANNOT wait to eat here again. Food was so good

some of the best chicken ive had! amazing gravy and spaghetti isnt crazy sweet just nice and savory

Taste of home in a foreign land😘

Great location and the taste of the chicken feels like home

Food is delicious. Also kuddos to Sir Bryce the employee of Jollibee for keeping everyone satisfied in the restaurant.

Peach and mango pie was missing as was the chicken joy which I can't request a refund for as its part of the meal deal. The tiny pot of gravy spilt over the bag. Can of juice was put in the same bag as hot food right on the top squashing the food. the food i did receive however was warm and delicious and arrived quickly..maybe take an extra couple minutes not to rush orders

Great food, quick service and good ambiance

Chaimaa The food was Perfect and the service too Thank so much for this restaurant it’s amazing.

Chaimaa was very kind to us thanks to her. One of the best places in edinburgh for lunch and halal as well

Excellent food, cravings satisfied ❤️

Food was lovely, said Thankyou didn't get a word back. Little slow as they had multiple delivery drivers coming and going.

Delicious! Chicken and spaghetti taste the same in the Philippines. Everything tastes the same!

The chicken meals here are awesome.

For those who have tried their spaghetti before try the one here. It’s slightly different and really good, the chicken is great as you would expect 😀

Feels like home in the Philippines

Got a delivery through Uber eats and this place didn’t follow any instructions and ignored my note . As a result I got no refund , and the chicken I got I couldn’t eat so I’m left unhappy , wasting over £17 to not eat dinner apart from fries and very watery gravy . Terrible service. People need to PAY ATTENTION to customers orders . Very disappointing

the chicken was flavorful but not crispy and tasted funny near the bone. the service was quick but the seating downstairs was very stuffy and the poor ventilation made the place smell of food and the tables were not clean. the soap in the bathroom was so diluted it wouldn't lather so I couldn't wash my hands.

I understand that the restaurant cannot control collection and delivery time, but the staff can make sure that whats ordered are whats in the basket. Jollibee food is great when its cooked with care and love and also when the right items are in the bag. Gravy that arrived was clearly burnt and doesn’t complement the rice at all(only thing that was correct was the extra rice) Putting cold drinks in the food bag takes away the purpose of hot food and cold drink. Hopefully things get better as Jollibee used to produce amazing food and it can again.

I went here in April of 2024, This is by far my favourite jollibee in the UK because the place was clean, the staff were kind, the manager as well since I am a Filipino. The food is great. So far, 5/5.

Here is the food, Arabs, my Lord

This was my first time ever having Jollibee so I ordered their chicken and the Sriracha Chicken Loaded Fries. I didn’t have high expectations and the chicken proved to be a little salty and not evenly seasoned. It was when I dug into the loaded fries that I got an explosion of flavour. I cannot recommend this dish enough I wish they had it in Canada. It is the best loaded fries dish I have ever had, perfect combination of spicy, fatty and fresh with the green onions.

It was my first time to dine in at Jollibee Edinburgh, as I am a tourist here in Scotland. However, it was quite disappointing because this is actually one of my favorite fast food but during my visit in your branch I had tried the Jolly Spaghetti with Chickenjoy, the spaghetti was too salty and the chickenjoy was nowhere near Philippine taste plus the chicken breading was a bit taken off 😔 Please note that this is just a personal opinion and not a complain. It is only a heads up on improving the real jollibee taste 😊 Mabuhay po ang filipino dishes ❤️👍🫶

Dirty place with terrible food. Ordered a 3 piece chicken meal. Was told it would take 7 minutes. I was then offered their normal 3 piece chicken meal. Food arrived a little quicker. Sat in to eat and the tables were filthy with other people's left over food and trays. My food was cold, dry and just inedible. I told customer service who simply apologised and did not offer to replace meal. I also emailed their customer service who were equally as useless. Absolutely atrocious! I will be taking my business to Popeyes chicken nearby when it opens soon.

It was excellent! I loved the pie and the pinneapple and mango soda! They were divine! You must open this restaurant in Brazil!

Reminds me of Jollibee back home. Chickenjoy was so good .

First time at Jollibee princes street. The service was great. Place was very clean and tidy and all staff were very friendly which made for a lovely atmosphere. The coco and pineapple pie was my favourite! The fries were ok but a little cold and the chicken to me (in my opinion) was quite bland not much taste even dipping it into the sweet chilli sauce all i could taste was the sauce i couldnt really taste much from the chicken. I can see why some people would like it but it just wasnt for me.

Similar to McDonald's and KFC but they have their own flavors and dishes. The first think i love is atmosphere and ambiance. They have lots of space and sitting. Their customer service is good & friendly, lovely staff. Love the sauces and flavors. Lots of options in menu. Try to take ground floor space if you planning to dine in. Perfect place for small gathering and party's.

Great food, employees are soooo nice and helpful. Halal food as well. 1000% would recommend!

Great flavors & service! 😁 my favorite branch in the UK

The food is so good. The spaghetti and chicken taste like in the Philippines. Great food and crew especially kuya Herbert ❤️

Very good quality. Feels like home. Highly recommended 👌

Fast and efficient service. Loved the spaghetti 🍝 Herbert was really kind and jolly!

Spaghetti was superb! Taste different from other Jollibee chain. It was fantastic. Herbert was aso very helpful.

Fast and good food! Great quality! The chicken is not dry and fresh made. The beef burger is ok but not more because the bun is cold in preparing. The fries are great. At my opinion it's better than orher chicken fast food restaurants.

Is it so good but a little bit difference thank the Philippines...service was good and fast..keep it up

I bought the spicy chicken sandwich but unfortunately the chicken was quite rubbery. The sriracha mayo tasted good so it made the sandwich manageable but otherwise would not recommend. I couldn’t even finish the burger.

First time at Jollibee, the seasoning of the chicken was great, had a zing on the lips for while afterwards. Gives KFC a good run for its money.

Just felt like at my home country, this is my first time having jollibee in uk and it tops off my expectations. Recommended and will come back again:))

Dirty place with terrible food. Ordered a 3 piece chicken meal. Was told it would take 7 minutes. I was then offered their normal 3 piece chicken meal. Food arrived a little quicker. Sat in too eat and the tables were filthy with other people's left over food and trays. My food was cold, dry and just inedible. I told customer service who simply apologised and did not offer to replace meal. I also emailed there customer service who were equally as useless. Absolutely atrocious! I will be taking my business to Popeyes chicken nearby when it opens soon.

This is so disheartening, I found not just a strand of hair but a bulk of hair in my chicken bucket. This really ruined my day!!!

Food is too good otherthan that Friendly staff and mainly managers making sure to get our food fast.

3 medium fries were missing and instead of 8pcs tender chicken we received 6pcs and order was not ready on given time really bad experience and no compensation at all

Food was quick, gravy was good the chicken was ok but the chicken burger was gooooooooood

Please bring more OG's in the menu. like, Burger steak, palabok and CHAMP burgers. so we can fully feel at home 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇭

Good were never received but it’s marked as arrived! Have to place another order and wait for one hour for it…

Just like our experience in Manila, the food was delicious and prepared quickly! Risa was incredibly friendly and ensured the quality of our experience. Mabuhay at ingat lagi!

Good food, great service nice ambient

I love their spicy chicken obviously. They have savory and crunchy chikin with lots of spices. I also often order mini sriracha loads and mango peach pie, it is awesome.

I visit this branch everytime I go to Edinburgh. The staff is courteous and the chickenjoy is very crispy and juicy compared to other UK Jollibee branches.

I went to this place because I saw a picture of the very appetizing looking double cheeseburger. It looked amazing so that's why I went there. When I got my order and opened the box nothing like the picture it was quite pathetic actually and the cheese was not even melted. Much smaller than I expected and not nearly as many fixings

Excellent service, delicious food.

I have Filipino family, so eating at Jollibee is compulsory whenever we visit a place that has one. Food at Jollibee is generally excellent, and UK branches are just as good as those back in the Philippines. The day we went to Edinburgh, though, they were out of stock on all beefburger products and most dessert options at four o'clock in the afternoon. June is tourist season, so you'd think they'd be prepared for high customer volumes, especially so close to the heart of the city centre.

HUGE W for Edinburgh Food: W Service: W Staff: W

Best spicy fried chicken, even the fries was amazing

unfortunately this time the order was late. the burger bun had also arrived a little burnt.

Food is better taste than I London branch

Herbert is awesome. Extremly nice guy and very accomodating to the guest.

Spaghetti tastes like the ones from the Ph

very good food and staff experience. Hats off to kuya Herbert!

Herbert is the best. Accomodating and friendly. Kuddos to you keep up :)