John Lewis & Partners in Cheltenham

I was thoroughly impressed with the Cheltenham store. Every member of staff who served us or helped us was brilliant; they found shoes that were the right size and offered to store items behind the till so we didn’t have to carry them whilst browsing. The place to eat cafe was brilliant, especially for babies. They had a great selection of food and the cafe itself, from tables to floor was spotless. Again, the staff were outstanding; nothing seemed too much of a problem.There was a good selection of food for babies as well as high chairs with toys to keep them entertained. The toilets were clean and there was a really well thought out changing room/feeding room for parents. It is the best shop/cafe we have been to with our baby which made the experience so much easier. I would highly recommend your store to everyone and we will be back!

I was served by Ros who was extremely helpful and stayed with me end to end to my final purchase! A very positive experience indeed!! Thank you very much Ros!!

Travelled from Hereford to purchase items from Charlotte tilbury nobody manning counter came back 45 minutes later still nobody there lady from another supplier trying to help numerous customers but couldn’t answe questions , understandably My £128 then spent on Clinique instead lots help from the lovely assistant there Do better

Just waiting at the till to be served and the member of staff just walked away ignoring me and then continued to put out stock. Very poor service.

I’m honestly annoyed because my day has been ruined, I spent time waiting to exchange my money just to learn the bureau of exchange only exchanges pounds from british currency to foreign currency and doesn’t allow you to change your money back which is terrible for someone like me who has social anxiety especially when they get British money given to them everyday yet refuse to allow it to be changed back

Visited the store today and went to the first floor. While looking at the mobile phones not one member of staff approached and asked if I needed any help. I was there for quite some time looking and trying out a certain model of phone. I wanted more info than was on the display screen. As nobody approached me I decided to take my custom elsewhere. I don’t think I will ever go into this store and look again neither to purchase anything. Thanks to all the helpful staff and customer service.

What’s the point in having the website say stock is available only for it not to be? Drove from over an hour away to buy something only to find it’s not actually in stock (even though the website states it is). Probably one of the many reasons you’re under financial pressure.

Click and collect times not accurate, expect to wait days longer

Cafe staff were rude, young guy at the till gave the impression it was a nuisance to serve you. The person from the kitchen stood by the sandwich counter with a face like a wet fish. I nearly walked out as this was very off putting. The only person doing any work was a young lady at the coffee machine and another older guy clearing tables. This was about 2:15 and place was fairly quiet I won’t return and won’t recommend to anyone else

Sam in Tech Services, Cheltenham store - what a top guy!! Immensely knowledgeable and super helpful, conscientious and for me - was the best example of Top Customer Service I have ever experienced. My issue was with a new laptop - Outlook email set up in Windows 11. He's their expert if you're ever in need of one.

Visited John Lewis no less than 7 times from just before Christmas until a couple of days ago trying to speak with someone about the electric milk frother they sold us less than a year ago and which has been really disappointing. We just wanted to try and buy one that actually works properly. Not once did we find anyone assisting in that department and the one person we did speak with "didnt know enough about frothers to be of any help". They couldn't find anyone to help us either. Will buy on line from another company that actually wants our business. Very disappointed.

I visited here for a personal stylist appointment, and although I can’t remember the stylist’s name, she was absolutely lovely and made me feel very comfortable. She listened carefully to my needs and preferences, and I ended up leaving with outfits that I was really happy with. There was no pressure to buy anything, which I appreciated—it was more about getting great pairing ideas and styling tips. Overall, a fantastic experience for a free personal stylist appointment! Plus, I was treated to a free bottle of orange juice on a super hot day, which was a lovely touch.

Was so excited to visit and use my voucher I had been gifted .Arrived early so not too many people about over to the shoes and boots . Asked assistant for another size which she seemed reluctant to get . Gave up in the end and tried a dress on instead. Beautiful phase eight dress . The ladies changing rooms were filthy . Dust hairs all over the floors . Yes I know it's the Xmas run up but very off putting when retail is struggling because of online shopping maybe a little more attention to detail is needed . Customer service seems lost ...

Please pass on my thanks to Matt in Technical support. I had cause to visit this morning after experiencing problems setting up one of our new iPads. He sorted it out in a matter of minutes. It was so appreciated and happy we can hand them to our grandsons Christmas Day. Thank you ☺️

Ordered something online with a code that worked, and applied free next day delivery. It’s going to take 7 days apparently. Clearly a tactic to sell and prevent you from going elsewhere. Rude.

I’ve never felt so invisible, I waited 40 minutes to be spoken to, while people who came after me were served again and again. I had lost my makeup on the way to Cheltenham and needed help getting ready for an event that night, I’d given up on my full glam, all I wanted was some concealer and mascara, I was happy to pay, nobody seemed to want to help, someone colour matched me, even though I had stated that I needed an express service or to pay for a service then told me they didn’t have concealer in my shade and couldn’t even sit me down at the 3 empty makeup stands I spotted, they even mentioned that we can stand off the side and for me to have a side to hold onto, I’m on crutches, I’d spent an hour standing by that point, walking around trying to get help. Bobby brown was the only of 5 stands I asked for “some concealer and mascara” and was quoted £55 and an hour wait. I left empty handed and very upset. I went to boots and I was seated in 3 minutes and even given tissue as I was crying as I arrived. They helped me, not John Lewis. Boots went above and beyond and gave me practically a full makeover. I bought every product they used. I know that Saturday was very busy, I didn’t expect to be so thoroughly ignored.

There's a man who wears a suit. Beard and bald. I think he's a manager, bur quite rude and lacks social skills. Bought an iPhone, asked what the warranty is. 4 members of staff, no one knew. In the end I was given a leaflet which was to take out insurance on the phone. Calamity. Weak. Poor. What's happened to john lewis? Train your staff and dont give senior roles to staff who have poor social abilities.

It feels like a miscellaneous place for a department store. If you take advantage of sales, you can have a good shopping experience.

Went in to buy a phone case, clearly they have no one doing stock management as there was barely anything available. Tried to ask a member of staff but they were busy chatting so didn’t bother. Wouldn’t go back.

John Lewis – the shopping wonderland where you can find everything from designer clothes to a couch that says, ‘Yes, I’m an adult now.’ It’s like someone took all your shopping needs, put them in one place, and then sprinkled a bit of magic on top. Whether you're hunting for the perfect perfume or pretending you're a child again in the toy department (no judgment), there’s something for everyone. And here’s the best part – they have a secret parking garage! It’s like a shopper’s Batcave, minus the crime-fighting but with all the retail therapy. Pro tip: go for the parking, stay for everything else!

A pleasant experience shopping here today. Staff are extremely helpful. The restaurant area smelt fabulous although we didn't eat there.

I am on my second facial with Sasha at the Elemis counter. Thank you Sasha for your attention to detail, professional care and expertise. You are a star!! I look forward to my next visit. Jennifer.

I received a fantastic service from Manager Charlie today, who went over and above. Peter also was fab, helping me to choose apple ear pods 👍👍

It's John Lewis. Don't really need to say any more. Quality assured.

Nice store to wander around in but goodness knows where the staff are! Nobody asked us if we needed any assistance when we were looking at tech. Unfortunately, this notion was felt by a gentleman who started to shout at members of staff after they hadn’t asked him if he needed assistance.

£190 for the coat 30p for half sized carrier bag to squeeze into Priceless

I came back to the store the same day to return some airpods i bought earlier in the day that after trying i disliked. Upon mentioning it to one staff member before i knew it 6 or 7 came over and started making various comments about the fact the seal was obviously broken or that i had quite a few headphones already on the bluetooth list on my phone. Its none of your business how many pairs of headphones ive owned in my lifetime. The whole atmosphere in this store is bizarre and uncomfortable & you should know better than to treat a customer asking for a refund as instantly suspicious, 7 members of staff & management giving me some sort of grilling & ridicule wasn't on tbh

The closest Cheltenham has to a proper nice posh department store as you'd expect to find in a larger city - can't be blasé about that

The delivery by Evri was absolutely hopeless. The parcel was just thrown over the gate. Please, please don't use Evri, any other carrier will be better.

Excellent service today from Khlorie when shopping for a new pram. Khlorie took time to talk us through the different brands and benefits of each travel system without rushing or pushing us. She’s given us a really good idea of what we will need and was able to answer all our questions. We’ll definitely be back!

A favourite retail environment. Modern retail establishments can often be bland and soulless in their attempt to be ‘all about the brand’…. not in this case though! JLP’s designers have created a sophisticated, contemporary space that works brilliantly well to disguise the scale of premises, the creation of different discrete zones maintains interest as you progress through the store (just like it used to be in the days of large department stores but somehow with a modern twist.). The natural daylight in the centre of the retail area brightens the space. This store covers all your needs for ladies/gents/children’s clothing, homewares, luggage, electrical and white goods, decorative lifestyle, home furnishings, beauty products, stationery and two places to eat. Highly recommended.

Amazing sales staff in Bathroom cabinets dept. I felt a valued customer in all respects. Zach in customer service was standout and is a great ambassador for the Partnership - he is the future and should be encouraged to progress. Many thanks to the Leadership team for creating a culture of excellence

Got escorted out for sitting on the sofas

Good selection of homewares. Cavendish House went bust because they didn’t do what JL does so well - sell stuff people w at to buy. Helpful staff also and a great cafe.

The top floor is where you should visit Nice cafes and restaurant. A fantastic kitchen department.

Jasper From the Cheltenham store called me as I requested a call back. He introduced himself, provided reasons for the call, he had informed me that the products have been arranged. I had asked Jasper to add another product which he went and searched for in store given there was only 2 left. He promptly called back to confirm the order. He also reserved an item at another store for me to collect at my request. Such a great example of a fantastic customer service experience. Jasper really went over and beyond his duty to ensure 1000% satisfaction. Such amazing service! @John Lewis Cheltenham - Jasper should be recognised for his invaluable customer service and talent. Many thanks.

Jan in the baby section is the perfect example of customer service, thank you Jan you made our nursery experience great,

Two puddles of dog urine and a disgusting toilet spoilt our shopping experience.

Went for a coffee & cake at around 12:45. Cafe not busy at all but service for hot drinks was poor. The lady serving was slow & seemed inefficient although she was extremely polite. Goodness how she copes during busy periods as it took ages to make my coffee. After a long wait, she realised she'd made me a latte instead of a cappuccino! There was a male member of staff just hovering around the cakes doing nothing & another staff member (female) faffing around with saucers. Why either of these couldn't have stepped in to help is a mystery. I didn't have the feeling that any of them were on the ball. Heaven help customers during busy periods, they'll have a very long wait.

Good selection of high-quality kitchenware and helpful staff. However I once tried to buy a charging cable and due to the security lock it took 20 minutes for me to be able to get it!

We bought a TV on 24 Dec that was not properly installed. Getting this done involved 2 visits. It then turned out that there was pixilation and that it didn't synchronise sound and vision. We have had 2 further visits. Synchronisation is still not right. Attempts to get John Lewis to deal with it simply result in my being referred back to technical support which is the bit of the organisation that has failed so far. As recently as a few days ago I got yet another stock email again moving me from pillar to post. This told me that technical support wanted to ring. When I did of course they didn't even recognise the ref no and I was expected to start again from the beginning. How do I get some customer service.?

The place to eat Cafes are always difficult the place is a tip Dirty tables of the 12 tables around me 5 are still loaded with crockery It took me a long time to find a clean table The lady on the cakes was very stretched and so helpful despite being under pressure The offer 2 prices of cake and Prosecco no Prosecco out of stock the girl on the till was having to leave the till to fulfill requests to get napkins I spoke to the customers in front of me and I said do you think this is organised chaos as we were waiting to pay they agreed The lady on the drinks was lovely and working on her own of those that were working hard which was 3 I saw as many staff walking or fiddling about doing nothing This is store of the year what is the last store of the year like These people need some help please

Where are all the staff in the cafe?! It took ages to get served. By the time we sat down our coffee was cold and the majority of tables were dirty.

Sent me home with a damaged item of clothing. When I noticed I went back to the store and they refused to exchange or refund me insinuating I’d damaged the item. Conned me of £60.

We bought some coffees and a cake from John Lewis' cafe called The Place to Eat☕️ It was our first time ordering from here and we thought the atmosphere was so lovely and wholesome. Our coffees were a bit bitter and the cups were quite small but everyone has different preferences, so we didn't mind :) However the pumpkin spice cake was absolutely delish! Also the staff were very nice, the service was quick too. Overall we had a great experience❤️

Ate at their Cafe "A Place to Eat". Chips were nice and hot. Peas were tasty, however the fish was over heated and a bit hard. The toastie was nice, so was the quiche.

I don't like the way JL is going. Hiving off the flooring section to a franchise is one thing. Getting a phone call from them to chivvy us up on a purchase is quite another.

Hi yes it’s very nice and the staff are very friendly and helpful. Thanks

Beautiful store, easy to get around, helpful staff, great service

Try to return unwanted gifts from John Lewis. They were branded John Lewis products.I did not have a recipt of proof of purchase as it was a gift. The products were sealed and unopened. I was told they were not able to even give a credit note. It was a computer said no moment! Not great customer service for a company which prides itself on its service. No understanding or flexibility.

Every time we go there, the staff are lovely, approachable and helpful. ☺️

I went Christmas shopping and one of the things I wanted to get was perfume for my wife. So I went into John Lewis in Cheltenham. All I wanted was “just” perfume with the EXPECTATION of potentially buying the perfume, pay and go like other shops. Not this time. I came across Julianna. For something which is normally a mundane transaction turned into a buying EXPERIENCE. To use the tired worn out phrase “BEYOND EXPECTATIONS” would not be fair to Julianna. This was TRULY beyond expectations. She was very friendly, approachable while maintaining full professionalism. She packed the perfume in a Dior bag and made it look fantastic and presentable rather than just drop it in. I asked her where the men’s fragrances are so I can tell my wife what I want to get and without asking, she gave me some free samples to try out. Customer service like this is rare in todays retail industry and I certainly commend her. What an asset Julianna is to your company!

The John Lewis in Cheltenham was great to attend. It’s a shame that the Birmingham City centre branch at the Central had to closed. Hence why I travelled to Cheltenham to do some of my Christmas shopping. The staff were professional and friendly. Good traditional service, without being pushy. Keep up the good work.

Excellent store, one of the best John Lewis branches I’ve been in to. Great selection of items to see, friendly and helpful staff and a live DJ at the front to get people into the Christmas spirit.

Went for Coffee on Sunday at JL Cheltenham. Store closes at 4.30 and advertised closing time of Coffee shops was 4.00pm. Went to both Coffee shops in the store at 3.10 to be told they were now closed. Customers sat in the coffee shops still at 4.10 when I passed again. Shocking service. I called the store number to let them management team know that this was not really the kind of service JL were known for. However you can only get through to an automated service that then takes you to a call centre in South Africa who can not put you through and only offer a call back after they have contacted the store. Really! This shows now concern for genuine feed back and is so inefficient . JL you have lost the plot and a loyal customer.

The lady in Charlotte tilbury with the dark hair and nose studs was absolutely amazing. Perfect customer services alongside with extensive product knowledge which absolutely wowed me Definitely should not go unnoticed she needs a pat on the back

Chaotic layout makes finding anything virtually impossible. No prices on or anywhere near many of the items, some with misleading labels that are for a different product. Limited staff who mainly seemed to have to go and ask someone else before they could answer my query. I had to go to 3 different areas of the store, before I found the Christmas gift tags, bizarrely they were nowhere near the Christmas shop. Solihull store has always been better run than Cheltenham, I won’t be going back to the Cheltenham store.

Lovely visit to John Lewis today. A big thank you to Karen showing me the bags at Coach she was so helpful and knowledgeable about the bags and interested to know my style. If you are thinking about treating yourself for Xmas I would definitely take the time to see her.

Very small cups. Most branches of John Lewis cafe offer you a mug as a regular size cup of coffee. For some reason Cheltenham offer a small tea cup and charge the same price

I came into John Lewis today for a return and was met with quite rude abrupt service from staff member Sian, on an item which was bought recently and I had opened the plastic wrapper so was unable to receive a refund. She was not empathetic to the issue I had. My recent experience with John Lewis customer service left me not wanting to come back into the shop. :(

We’ve been planning a family for a long time and would always have a look at the baby gear at John Lewis in particular the buggies. Well it finally happened and we’re expecting twins! Tried to phone the store to see if they had the double buggy we needed, the lady on the phone was not familiar with the brand and we were not able to talk to anybody on the shop floor, we were told that no they did not have this buggy. Fast forward a few weeks later and we found ourselves in John Lewis looking at baby things and there it was, the very same brand and model of buggy we had previously phoned about (we were told it had always been there), at this point, we had already placed an order for the buggy With mamas and papas. It amazes me how bad the customer service has got at Jhon Lewis, this would have been an easy couple of grand for them. We don’t bother with them anymore as there’s no difference between them and other local shops. I really hope they can sort themselves out.

Wide range of goods & we'll looked after by staff were very knowledgeable & freindly;^))

My nan and I have both recently purchased apple watches. We were helped out by Michael J who helped us to find what we were looking for, he provided excellent customer service and was extremely friendly :) we are both very happy with our watches and would come back again.

We visited yesterday and i can honestly say the pram department gave us the worst experience in customer service very rude and so unhelpful

Quality department store, the retail shopping experience was superior. Slightly unorganised in terms of finding your way around. Clothing and electronics sections all mixed. But overall solid shopping experience. Pleasant staff

Great store in the centre of Cheltenham. Very helpful and polite staff whatever department you chose. There's a large cafe upstairs at the back of the store with a great selection of food and drinks at reasonable prices.

Service with nespresso agent was excellent After sales was awful !! Call centre was awful!! Apparently there are no telephones in the store ( really ) Disgusting service after spending so much in there

I was very grateful to receive genuinely helpful advice when buying sunglasses. I feel happy that I have made the right buying decision and that was thanks to the service that I received.

Had a great experience using the personal styling service. My stylist (Rosie) had everything ready for me to try on, it was much less overwhelming than wandering about the store. She was so responsive to what I liked/didn't like and we found me an outfit very quickly. I really enjoyed trying a few things on that I wouldn’t usually have picked out. The changing room was large, clean and really comfortable. Just a great experience, I can’t wait to come back!

Nice store but I would *NOT RECOMMEND* using the car park. The ramps up and down levels are only just wide enough for a car making turning into them very difficult

John Lewis staff in Cheltenham are the most obnoxious people I’ve ever dealt with. The arrogance and snotty manner is astounding. Elliott the Security Officer escalated a conversation into a conflict with his Gangster attitude towards customers. Elliott will be hearing from my Solicitor first thing in the morning. Do not attempt to return anything to John Lewis Cheltenham especially if you’re not White.

Completely fed up with the service at JLP Cheltenham, mainly the baby department but also make-up. I’m 8 months pregnant & waited a good 15/20mins today with a question about car seats. There was 1 assistant listening to another lady this whole time, who was clearly just browsing and chatting with her mother. At no point did she acknowledge me or say she’d be there in a minute. I interrupted in the end to see if there was anyone else, because I couldn’t stand for much longer. She then said she’d get someone but still no one came so I had to drag the equipment off the top shelf to work it out myself. I was planning on spending the best part of £500 but was so physically uncomfortable I had to leave. Now at home I’m fairly sure I have a pulled stomach muscle from hauling stuff around. Mentioned to guy on main check out, wasn’t fussed. This is not the first time and even when you do get someone the level of knowledge is relatively poor in comparison to other stores (the guy in the High Wycombe store for example is fantastic but sadly we don’t live near anymore).

Thanks so much to the person that yesterday afternoon was collecting and leaving the table spotless for me in Place to eat ; so patience and friendly staff, best customer service ever. I love the coffe and cakes most and the salads are fresh and tasty as well, more than enough choices.

Great shop. A lot of stuff I like and brands I like and decent staff and great shopping experience and atmosphere. Always enjoyed going on here.

Disappointed to see Nesspresso had gone , wanted to buy capsules , and drop off recycling , your staff at till not happy to take my recycling !!!! And quite dismissive . Not received anything on my email from you to say they were going. Staff in perfumery were aroubd chatting when I needed assistance had to go find someone to serve ! Not good . Clarins staff very good but hadn’t got enough of the products I needed in stock . Used my afternoon tea voucher in hufkins restaurant, staff not brilliant . Not a great experience in Cheltenham over the weekend m sorry to say 😰

My favourite shop with so many choices in the men’s clothing department, very helpful staff. Also use the on line service and found that brilliant

Really good selection of products

Modern department store with helpful staff. Expensive.

We keep coming back. We align with the ethos of good, honest, sustainable products and service. It just works rally well. Always helpful partners who give honest personal experience advice. One of the smaller jlp stores but more than enough choice. If not in stock then fast delivery to home. Tech support brilliant. A reasonable charge for setting up a mobile phone. Saves hours of messing about. Soup always good in the cafe. Well done.

John Lewis Curtains & Blinds Fitting service should be avoided, after 8 weeks still waiting, I email them, get a reply, we are looking into it, I reply is that it, then emails are replied with "out of office away on leave". 3 visits to the store, finally get an appointment to fit, cancelled with 48 hours' notice, I am told fitter is sick ?. Next appointment 2 weeks, if you speak with them on the telephone, there staff do not seem to understand you are annoyed and put the phone down, unless you calm down and be very nice, OVERALL BEST AVOIDED.

Great selection and lovely cafe. Also has great baby changing and feeding facilities (microwave available in the cafe).

Thank you to Jess for the wonderful service you provided us with in the Apple section of John Lewis in Cheltenham. Your assistance was truly helpful, and your warm and friendly demeanor made our experience that much better. We were really impressed with your knowledge of Apple products, and appreciated the time you took to answer all of our questions. Your attention to detail made our shopping experience at John Lewis a memorable one.

Dodgy and misleading discount signs all over the shop. Very poor experience. Dirty and broken fitting rooms. How far they have fallen as a retailer

I love shopping in John Lewis.I work in town so find it convenient now to park in John lewis car park.However, my first day parking was lovely.......until I returned at 6pm and didnt know where to get back into the car park as the store was closed.I looked around Albion St for the door and 2 members of John Lewis staff said you cant go in here its for staff I replied I know it is, I just want to find the stairs to the car park.They said you'll have to walk up the ramp....this was not helpful at all and extremely dangerous. So I waited and another member of staff came out and he was so kind and helpful and showed me the scanner for my phone qr code and the door to the stairs. Can I suggest you let your staff know about the access points for customers as other people may have the same predicament I had . Many thanks.

Great service and product choice would like to see #Hackett added

Food hall. Staff friendly. The food is not covered up, people walking by coughing, sneezing and all over the food. PLEASE COVER THE FRESH FOOD UP.

Always a great place to shop. Partners so willing to help.

My husband and I called into John Lewis, Cheltenham, this morning as we were having trouble with a sound bar we purchased from them in 2022. Martin from the Audio Department was excellent in explaining what the trouble was and said he would ‘phone us later to see if we had managed to correct it. True to his word Martin ‘phoned us and from his expert instructions we sorted the problem out. Thank you Martin for all your help.

Lovely Easter display, everything as usual except furniture dept which looked sort of thrown together, mismatched chairs and scratched background boards - not up to usual standard. Staff helpful and friendly

One Word, Ridicules, How come after accepted the order it says out of stock. Such a shame. I won't buy anything from this anymore neither any recommendation for family and friends.

Arya was amazing and made it so easy and simple to sort colour matching.

Fabulous department store with a great range and amazing staff

Absolute garbage purchase for which there was no meaningful apology. Purchased a roller blind which I was suspicious of when I went to use as one end had been sellotaped. Roller mechanisms missing. went back to store and obtained mechanisms only to then find the blind had been cut to a shorter width - totally 2nd hand. I used to respect the Lewis brand but not anymore. 1 star is the lowest possible !! Can whoever wrote to me from Lewis' please get in touch again as now found receipt🙄!!

Szép tiszta szinte minden kapható.

staff were unwelcoming yet not rude. The space in the shop had tons of free space making it feel quite empty. Prices were quite high but had nothing I would consider buying.

23 million pound for a leaky roof 🤣🤣🤣🤣🤣🤣

Fantastic store with great produce, the staff are helpful and it looks a happy place to work.

Nice bright modern store. Large John Lewis with everything that they sell.

Always have a welcoming member of staff at the door to say a polite "hello" and advise where things are. Plenty of choices at most price points.

Thanks to the staff member who was very helpful on NEFF ovens.