Joe & The Juice in Solihull

ok as we know unfriendly staff i can live with that but to be charged to sit in drinking out of a plastic or paper cup on a wooden bench freezing cold in the winter is a big insult the place is nearly empty most of the time dont the management want people in there take away only? could this be the final nail in the coffin for this joint, try upstairs in john lewis where you get good friendly service served in real cups for no extra charge.

Me and my fwends went to this shop my one friend didn’t order anything and they gave us a free drink not wanting him to miss out w service

Odd experience. 4 people stuffed behind the bar, but the few tables available are neglected and dirty. Huge dining tables in the middle go unused because there’s no chairs. Not very welcoming, the young staff look at you puzzled as if why would you ever choose to order something from there. It was the same when I visited 4 months ago, so nothing has changed.

The whole experience is abysmal, especially given the competition in Solihull. I was in a rush and wanted a take-away coffee. I presumed this place had something to do with John Lewis, as it’s outside their main entrance. I now presume it’s nothing to do with them as it’s the most underwhelming coffee bar experience I’ve had for at least 20 years. There are two youngish guys running this, who are quite obviously think they are too cool for school (and probably were when they were at school). I don’t like being called “mate” at the best of times, let alone when I am spending money. I do appreciate some politeness and eye contact, and got neither. I’d imagine the place is pretty much unmanaged. There was some quite inappropriate music being played. These chaps obviously play the music they want, rather than what’s suitable for a shopping mall coffee shop. That probably explains why their tables were empty. As for the coffee? I ordered a latte with an extra shot. There was definitely no extra shot, even though I was charged for it. Insipid, tasteless coffee. Do yourselves a favour and go somewhere else.

A prime position in the centre of Touchwood right outside John Lewis. The coffee is good and i like the selection of fresh juices. The sandwich was tasty - made with rye bread and freshly made, not prepackaged. The staff are all young guys, and whilst it is not the best service i have ever had, they were pleasant enough. Not sure I like the name calling to come and collect your order, but hardly a biggie. Would go back as i enjoyed the sandwich and fresh juice

Coffee is great and we used to go a lot. But this morning I stood looking at how dirty the tables are and the seats are the same. In view of the current Coronavirus Pandemic I had expected that things would be different today. I’m sorry but we will not go again.

I went to Solihull Joe & the Juice today after not going for quite some time. One of the reasons I stopped going ages ago was the attitude of the staff. This has not changed. Are they paid not to smile or give any customer service at all? The guy taking my order was ignorant and couldn’t even manage a fake smile. Juice was ok, it was warm! Where’s the ice? The sandwich was nice, shame I won’t be going back, I just can’t stand their attitude. Also the place is grubby. Went to sit and wait and the chair was filthy and ripped. Very disappointing.

If I had a choice I wouldn’t even give them 1. Stood at the counter for 3 minutes. The “lads” were so busy laughing and chatting amongst themselves they couldn’t even be bothered to acknowledge myself and my mother standing there. No greeting, no order inquiry there were no other customers. I stood there patiently waiting just to be ignored. It’s an absolute disgrace. Will never go again. Not worthy of my business

Looked nice walking past so thought I'd give it a try. Wish I hadn't bothered really. Dirty and untidy space with filthy chairs. Tables stacked with previous customers rubbish. 2 members of staff working but was ignored at the till for probably a couple of minutes. Really surprised to see disposable cups etc. Coffee was ok

I’ve been going to joe and the juice since it opened. The staff are always really friendly and pleasant. I’ve never experienced any rudeness or bad customer service. I’ve seen the staff carrying drinks to tables to help people who can’t leave babies and young children whilst they go up to the counter to collect food/drinks, and also elderly customers too (which they don’t have to do)The oat milk lattes are the best in Solihull and the sandwiches are really nice too.(My only negative is that the decor is looking a little tired)

I love the food and drink selection at Joe and the Juice but what really lets this place down is the service!! Walked up to the counter where there were 3 members of staff present and was completely ignored by all 3. They had all seen me but not one of them said i'll be with you in a moment or acknowledged that I was waiting. I actually started to think I was standing in the wrong place to be served, I felt incredibly uncomfortable as the wait was so silent and long. A member of staff eventually after 5 minutes asked me for my order- and then when my name was called the order was wrong so I don't think he was even listening! The 3 members of staff seemed to be chatting and laughing amongst themselves rather than actually communicating and serving customers. Not what I would expect from John Lewis or service in Solihull Touchwood.

Nice coffee and cake but everything was given in disposable packaging despite dining in. Unacceptable in 2019...

Went into Joe and the Juice today with my partner for a sandwich and a drink. I have recently had a hip procedure which has temporarily left me unable to walk unaided. My partner went up to the counter and placed the order, explained to the 3 staff that he was popping into John Lewis and should the order arrive in his absence could somebody could bring it over to me at my table which was literally a few feet away. A couple of minutes later my order was called and I asked the server if he could please carry it across to me and was just completely ignored. At this point there were no other customers at the venue which was almost empty. I waited for my partner to return to collect the order, and when he challenged the staff (apparently the chef manager) as to why they had not bought the order across was told they had been too busy. What a disgrace.

Outside John Lewis look really nice good decoration good position but music too loud . No order to service they take your order and then scream your name to collect over very loud music. Drinks expensive but very refreshing food hit or miss . Service need looking at as it’s not cheap and you have to collect very disjointed . Not what you expect outside a John Lewis we should of walked another few minutes they found wine and food

Called in for a coffee, having had a nice lunch there 3 years ago. What a disappointment this time. Three members of staff seemed more interested in talking among themselves than serving, could hardly talk to us. They ask for a surname when ordering and just shout it out when the drink is ready e.g. "Smith", then you have to go up and collect. Wish I'd looked at the tables before ordering, as they were disgraceful with spilled drink or used cups/cartons on every empty table, so drank at bench instead. Fabric on seats was ripped and stained. Not busy, only a few customers, so don't know why tables hadn't been cleaned. Coffee tasted cheap and bitter.

Visited for an attempt at a juice and coffee. Out of some of the juices and no coffee. Server was friendly and apologetic

On the day of the visit they were unable to take card payments; staff member was obviously unhappy and was rather unhelpful too. Not what I'd expect and not helpful for me as I was lugging a thirsty four year old around with me.

So after waiting 10 minutes for 2 oat milk cappuccinos and a juice, I asked how much longer we would be waiting. The staff were quite rude, lacked customer service skills such as hellos and eye contact and I was completely ignored. I also watched them put oat milk in a jug that had just had cows milk in it!! The staff member also put chocolate on it without asking! Really not good enough and won’t be returning.

We arrived at Joe & the Juice in partnership with John Lewis in Touchwood at around 3.30pm today a Saturday. It was a busy day & whilst the seating area wasn’t busy there were 2 people in the que in front of me. Whilst in the que I noticed 2 people were given the wrong sized drink & another had been given a complete wrong drink. 3 lads without any corporate branding or aprons - there was a distinct lack of common courtesy and professionalism.

quality of the drinks is good but the staff seems very unprofessional, which kind of ruins the experience

We normally eat elsewhere when we're shopping in Solihull, but Joe and the juice caught our eye last weekend. The guys there were very friendly and the food made a pleasant change from your standard sandwiches and the muffins were beautiful. Although it is in the middle of the shopping mall the design gives you some nice privacy. We will definitely go again.

I expected better as it's called "Joe and the juice at John Lewis". I wrote to John Lewis to complain but didn't receive a reply. The whole establishment was dirty, the staff disinterested and the food poor. I will never use again.

Have lunch here very often when I am in Solihull...... the juices are freshly prepared and great. The toasted rye bread sandwiches are varied and absolutely wonderful. The staff are always friendly and helpful..... a real find. And healthy!!

The place is ok, locations good but it’s is just too loud to even try and think let alone sit down for a peaceful coffee

Apart from it being A little expensive, it was very tasty and the staff were friendly.

I decided to pop into Joe & The Juice for the first time recently as I fancied something healthier. The guy was friendly but the drinks were very expensive and I was concerned about the hygiene. The man threw a couple of whole apples into the blender (I thought you weren't supposed to blend whole apples because the pips can be toxic). The man was wearing gloves to prepare my drinks which was great but then kept them on when he handled my money. Unless the gloves are removed between customers, it seems quite pointless. Drink was alright but not in a rush to return. There were only a couple of other people in there which should have been a sign

Came here with my daughter for a quick bite. Excellent food and fresh juice- really good service. The staff are very friendly and I will come back for more

If you are really desperate to chuck away a tenner then pop in. 2 smoothies drinks -lukewarm, little taste and maximum disappointment! Topped off by rude ignorant staff that sporadically yell out names when there are only 2-3 customers waiting! Even attempted to short change me. Overall experience was poor & I struggle to think of any positives - sorry.

If you want lukewarm coffee made and served by the most miserable looking people in the world then this is the place for you. The guy who served us didn't talk he just grunted, and it was a major effort to do that. He and his co-worker spent every available second looking at their phones and gave the impression the customers were disturbing them.

This is a venue where the staff seem to judge the standard of service based on what they think the customer looks like. Coffee average served eventually in a paper cup. Don't try any small talk as it is wasted. The staff are only interested in talking amongst themselves.

Came here on Saturday with my daughters - amazing food and the juices are delicious. The staff are extremely polite and only too eager to please. Yes the drinks are expensive £17 for three drinks - however the quality is brilliant

We visit this coffee and juice bar nearly every day because the coffee is very good the staff although young are very friendly and always make us really welcome. The one minor issue is that the bar needs updating because the equipment breaks down often, also the seating could do with a clean but despite this we love the place.

We visited here for the first time yesterday and our experience was good, we both had the Joe's Club and really loved them, lovely thin crispy rye bread (not sure what is called but we liked it) chicken and advacado, coffee was good , nice and strong not horrid milky looking weak stuff, the staff don't get great reviews I can see , didn't really notice, gave my order and got my food, can't say they were particularly friendly so maybe they should smile a bit and engage more to give people a more positive experience, the juices look good so will try one next time, pretty expensive for a drink and a sandwich but it's good quality and I guess you get what you pay for.

This is the worst place I have ever bought food or drink from EVER!! The staff are surly, rude and unsmiling. The service is slow and the quality of products mediocre at best.

I have had juice from here many times. Even have a loyalty card to start with. The juices are ok. Taste different every time I buy it. Last week, Only a guy was there to serve. He had flu, rubbed back of his hand on his nose. He started to assemble the juicer machine, blender are kept on the dirty area, which wasn't wash before using it. He pulled his underpants up which was falling off and did not wash his hand and started putting carrot, celery and apple in the juicer without any gloves or cleaned hand. I was disgusted. Will definitely not go there again. Wanted to ring customer service to complain but no contact number.

Was trying to kill a little time prior to an Apple appointment so popped into Joe and the juice coffee but was quite surprised to be charged so much for a small cup of milk for my son. Costa and the like charge very little so was taken a back at £1.90!! Coffee is ok but service is rather blunt and unanimated.

Very good food and decent coffee, but the staff do not look like they are enjoying their jobs at all! Unfriendly and slow service

On the two occasions that i have visited Joe & The Juice I have left feeling humiliated, upset and angry. On the first occasion I ignored the poorly covered sniggers but when the same happened again the next time I realised it wasn't a mistake. Do you hire solely males for a specific reason? Or is it just so they can mock the women that the serve? The icing on top was the "sexy people tip jar" on the counter - an absolute joke!" I will NOT be visiting here again.

In an attempt to be hip hop & trendy this place forgets that prompt service is required ,the way they scribble your order on a scrap of paper and yell out your name when it's ready is poor .food ok but very limited.coffee poor juices ok but overpriced for what you get .not a great experience.with so much competition around I expect they will have to up there game .

Have eaten lunch a few times with no complaints. However on last visit the two gentleman taking orders were inundated which meant the arrival of food was very delayed. Also noticed that the machine used for making juices and smoothies was not rinsed at all, not impressed with hygiene. The two men taking orders did not wash their hands at all. Won't be eating here again the cleanliness leaves much to be desired.

The guys were happy in their work and we didn't have to wait long for our order. Suspect their recruitment process isn't equal ops though as only ever seen males working. Our juice and sandwich was nice...but as we ordered club sandwich we were suprised how thin it was. The tables were clean (unlike many other reviews) and there was a good atmosphere. However I do not expect to get a coffee served in a doubled up paper cup. It was way too hot to hold and horrible to drink from. Will go back to upstairs in John Lewis in future and watch them prepare their juices from the balcony.

Went for a coffee whilst shopping in Solihull, couldn't be bothered to walk to one of the more popular branded coffee shops so after looking at the blackboard menu thought we would give this a try. This was a big mistake, ordered two iced latte coffee's the guy behind the counter was too interested in his own appearance to pay attention, during the transaction insisted in calling me mate five times even after I said I was not his mate. The coffee was disgusting with large lumps of ice not the frappe type I was expecting.

We had good service today at the Solihull store and the spicy Tuna sandwich was lovely, probably not great for children but would visit again .

Feeling parched on a shopping trip last week I popped in to grab a juice, whilst I stood to wait I could not believe what I was seeing.... The open prep area which is behind the counter and in full view of customers was a bomb site. Ground coffee had been spilt all over the counter by the machine, there were dirty cups all over the surface, a mountain of dirty juicer jugs stacked in the sink and on the back there was not littered with cut mozzarella and avocado but there was 8 bottles of milk that looked like they'd been sat out all day. Disgusting and definitely not adhering to simple health/ hygiene guidelines. It wasn't as if it was eve particularly busy to a point that they hadn't had time to tidy up after a rush. Furthermore when I went online to get a phone number or email address to contact someone about the state of the place there is not way to contact any form of customer service department. The juice itself was average and definitely not worth the sky high prices. Will not be going back.

Great selection of juices and really tasty but the service from the staff was extremely unprofessional. We were the only ones at the desk and had to ask to be served. They were filming each other larking about and probably a consequence was how long it took to make my juice. Also on exit could hear the staff swearing ... Not acceptable

The staff are not clued up at all, we ordered 2 sandwiches an2 juices, it was not until we went to collect our as sandwich we realised they had only taken for 1. When we pointed it out there was no apologies just a blank face.

15 minutes to wait for a black coffee, staff were busy making sure their mates were fed and watered before serving customers who had already paid. Drinks are nice but service doesn't reflect the above average price.

I hadn't been before (I was in a bit of a rush and parched) It didn't look busy so I very quickly choose a juice (from what I thought were the only options).

Very poor service, the guys in caps spent more time jiving to music than service. The music was high so when they did call out your order you couldn't hear them, so you ended up having to que again. We could hardly hear each other speak. never again will I order or stop at Joes. Kill the music guys or tone it down a bit. It's not a night club.

Either take a vacuum flask or go the the John Lewis cafe instead when going to the Touchwood shopping centre - but dont dont go here. This was a really terrible service experience. An inexcuseable wait for the coffee - too late to walk away as they take the money up front - three other couples around us moaning too about there wait. Ten to a fifteen minute wait for coffe only is quite unacceptable. When the drinks arrived they were hardly warm. Drank them up quickly and was pleased to get away. I cant recall a taste even. I complained to the manager who expressed a zero reaction to my comments. I suggested that the three of them should have a re-training session. I assume they go elsewhere for there coffee break.

The sandwiches that they serve here are not the normal type you get everywhere. Fillings are unusual and the crunchy rye style bread is a perfect accompaniment. Tasty food, great vibe, very fast service. Have also visited the newly opened branch at Grand Central in Birmingham, just as good. Worth a visit.

It's not cheap - the portion sizes are small. It seems to be staffed by twenty-something blokes who are more interested in chatting with each other (or the customers they find appealing) than serving whoever is in front of them. Hygiene? Well, let's just say that you don't want to watch them work.

This is just the worst service ever. We waited for 15 minutes for our first drinks then when someone else joined us, we waited a further 20 minutes for one coffee. Avoid.

The drinks are extremely expensive and service painfully slow due to not having just two staff.

Went there for coffee and back for lunch. Coffee was good, plenty of taste without being harsh. Had healthy juices and rye bread sandwiches with avocado, tomato and cheese filing for lunch, both lovely, have never had such nice rye bread (lightly grilled).

Impressive offering and great drinks. Worth a try if you usually visit a Costa or Nero. Only slight blight is the slightly slow service.

The juices here are always tasty but very, very overpriced for what they are. I would go more often if the price was brought down - you really can't charge more than £4 for a small juice! That being said, I've always found the staff here to be friendly and although you do have to wait a few minutes for your juice to be made, that's to be expected when it's all fresh. The one thing I do wonder is why I've never seen a female member of staff working there?!

Slow service, overpriced, arrogant/unbothered staff. Sat down with flimsy paper cup which are dangerous and not sufficient for a hot drink and noticed then how filthy the place is. Discarded sugar packets, dirty napkins, spilt drinks. If the staff see details more time cleaning and less parading around like peacocks it might actually be a nice place to go. As it's not, it's not getting a second visit from me. Avoid!

Visited again today for a sandwich to take away. They taste amazing and are so healthy too which makes a nice change from all the sandwiches covered in Mayo and rubbish from everywhere else. I'm a personal trainer and nutritionist and so would recommend them for a tasty but healthy treat!! :)

Lovely juice bar however, had to wait ages while the staff seemed to just lesiurely make drinks. I wouldn't even mind but they were not busy! Shame as juice was lovely! When asked where my juice was after 10 minutes they said they said they have missed mine? Poor service!

They have a wide choice of juices/smoothies, all of which have an unique combination and tasts amazing! They are healthy too.

I love their juices and their sandwiches with rye bread. sooooo yummy. I like that funky music and cool good looking staff. What I hate is how dirty that place is. I went there in january and tables were just covered in dirt, grease, crumbs, stains, a bin was leaking brown liquid on to the floor and so on. Then I went there again today and I was disgusted with the amount of dust on the floor. It takes a long time to form that amount so clearly that place has not been cleaned properly for weeks. Tables and chairs were never wiped so naturally every piece of furniture was sticky and dirty. Bins were full. It is so easy to sort it out. Tell your staff to wipe the tables after every customer and just keep it tidy. It is so insulting to see how little you care about your customers. If your kitchen area is as dirty as rest of the place I would recommend people to avoid it all cost! If it would be clean I would happily give this place 5 out of 5 for lovely snacks and drinks. But sadly.....If next time I do not see an improvement I will never go there again and I will recommend everyone to stay away.

Popped in on the off-chance and was pleasantly surprised. Ordered a tea (which they don't appear to list on the drinks board) and a Joe's Club Sandwich which was the most expensive at £3.95. The sandwich was really nice, and good value, in my opinion. Chicken avocado and tomato. Very fresh and tasty. But almost the best bit was the bread! Apparently a roasted rye bread. Thin, slightly crispy but not hard. Delicious. The tea was fine, but disappointingly in a paper cup. For coffee lovers, you buy by paper cup size, from teeny to huge. Much better than having to pay for more than you can drink? And whether you have one or two shots of coffee, there is no extra charge. The store location is in the middle of the shopping centre, so a little busy and noisy, but I'll definitely be going back for more of those sandwiches and wish there was one nearer to me!

I lunch in Solihull every day during the week and so visit here occasionally.

We had two juices, orange & apple, & a coffee. The service was good & the drinks were lovely. However, I feel it was a tad expensive as it cost £9.50

It's pretty obvious that this store loves itself. Or, more over, the staff love themselves.

This is a trendy looking bar directly outside of John Lewis inside the Touchwood Shopping Centre in Solihull. They appear to attract & employ only young, good looking and/or quirky members of staff (all seem to be male) whom I'm sure are encouraged to flirt with the customers!