Based on 1.045 opinions finded in 2 websites
Based on 1.045 opinions finded in 2 websites
Nº 423 in 599 in Solihull
Nº 62 of 85 Other cuisines in Solihull
Opinions
Fair cordato, lovely service. Just a good reliable Costa Not too reliable today 😔. Brown toast instead of the white we ordered.
John Nolan . 2024-11-26
MORE AT Google
Enjoyed the experience while waiting for my vehicle to be serviced. No pressure to leave and fast and courteous service. Free Wi-Fi as well
David Prosser . 2024-10-07
MORE AT Google
Bonita cafetería. Personal amable, pero el café es terrible. Parece haber caído desde que se fue mucho personal. El café blanco plano que pedí fue probablemente el peor café que había tomado en cualquier lugar. De ninguna manera era un blanco plano. Sabe a café instantáneo ordinario. 😝 otras cafeterías son mucho mejores
Vicki J . 2024-08-23
MORE AT TripAdvisor
I Just bought a cappuccino today,extra shot and extra hot and taste was not good at all same don't have coffee inside From thus shop the taste is very bad. I very ups.t too much pay £4.80 get coffee not good . I remember I near buy from this woman before maybe just come new for inside shop. Make same dog eating
Anjelee สาวน้อย London . 2024-08-10
MORE AT Google
I Just bought a cappuccino today,extra shot and extra hot and taste was not good at all same don't have coffee inside From thus shop the taste is very bad. I very ups.t too much pay £4.80 get coffee not good . I remember I near buy from this woman before maybe just come new for inside shop. Make same dog eating
Anjelee สาวน้อย London . 2024-08-10
MORE AT Google
Food and drinks are great can't beat a gold costa
Chad Green . 2024-07-30
MORE AT Google
Food and drinks are great can't beat a gold costa
Chad Green . 2024-07-30
MORE AT Google
Helpful staff . I bought a coffee and ask for the coffee ground . The staff is so helpful , she also put two more bag to prevent the bag broke
kay Yau . 2024-07-24
MORE AT Google
Como de costumbre, el servicio es pobre para la mayoría allí abajo. Impersonal antipático y carente de cualquier servicio al cliente real. Pedí usar mi recompensa gratuita y me encontré con actitud básicamente y por una mujer mayor que debería saber mejor. Claramente no pensé que debería estar usando mi bebida gratis en su tienda tan contento de tener una grande al final para hacerla enojar aún más. Volveré pero solo para usar mi recompensa gratis.
Kerry D . 2024-07-16
MORE AT TripAdvisor
You get the usual high standard of coffee, but the toasted sausage baps were very nice.
Kevin Dent . 2024-07-04
MORE AT Google
This Costa is clean and spacious and my coffee was hot and I had a delicious cheese and tomato toastie.
angela jarvis . 2024-06-30
MORE AT Google
¿Por qué los baños siempre están sucios. Nunca limpiado. El personal cierra uno para su uso. Ni siquiera puede lavarse las manos. Tome su propio desinfectante de manos
Lesley W . 2024-06-11
MORE AT TripAdvisor
Fuimos a tomar un café. Los pasteles parecían haber estado expuestos durante una semana, agrietados y secos, y la guinda blanca de algunos se había vuelto marrón. Todo el lugar no tenía ambiente y parecía desagradable. No hay sillas cómodas, mesas y sillas estilo cafetería de transporte, suelo sucio y un aspecto generalmente deteriorado, sin cuidado. Dingy y aburrido. No puedo comentar sobre el café porque no nos quedamos.
ysggem . 2024-06-06
MORE AT TripAdvisor
Good drive through if you want a quick drink or food
J T MacGregor . 2024-05-20
MORE AT Google
Débil café horrible. Nunca en un millón de años fue un blanco plano. Tuve que retirarlo. Cálido y sabía a café instantáneo. ¡Maldita sea!
Vicki J . 2024-05-20
MORE AT TripAdvisor
Looks a bit off-putting from outside.But is Gr8 inside.
Christopher Frances . 2024-05-15
MORE AT Google
Coffee was good, tables clean staff friendly.
David Elsmore . 2024-05-15
MORE AT Google
When I got my order I asked for table to be cleared that previous customer had left. Waited for ages for someone to clean table...meanwhile drink got cold. Had to go back again waited in queue and then asked again for table to be cleaned. Then member of staff came cleared table but did not clean the table was dirty with lots of crumbs left there.
Shahnaz Begum . 2024-04-14
MORE AT Google
Bubble mango frappe - not one single bubble - only ordered 2 drinks as well and nobody else around so not rushed and pressured situation - an expensive disappointment
hippyhaste . 2024-04-13
MORE AT TripAdvisor
Another good Costa, odd entrance to car park but didn’t distract from a really nice clean place.
Adrian Dent . 2024-03-27
MORE AT Google
Popped in for a quick coffee & sandwich whilst in the area. Clean & tidy, friendly staff & good coffee.
Robert Williams . 2024-03-13
MORE AT Google
I visited today with my wife around 11am and was extremely disappointed to receive the service that e did. Trina is the reason why I am disappoited with the service we received. She was very dis-respectful towards us. When it was my turn she started serving us then left us is the middle and went to do something else more than once and there was no mention of the "sorry" to keep you. Instead she she pretended as if nothing has happened. She asked for £1.50 to be paid as a balance but when I asked how much she changed to £1.15. I heard her complaining to her colleague about me right in my face. Needless to say she had very unpleasant expressions on here face. Whe I was leaving I asked another staff about her name as she was busy serving someone else. Then she followed me to the car park as if I have stollen something. All in all this was a very unpleasant experience one which I was not expecting as I was there to relax with my wife. I hope treating us like this is nothing to do with how we look. I will be writing to Costa customer service about my experience too as I think this is very important for them to know as well.
Ubaid Syed . 2024-03-04
MORE AT Google
Very poor cleanliness..ie dirty floors tables and stained chairs. The young lady that served me was very miserable and kept calling me "mate". Very unprofessional in my mind. The place was cold with everyone sitting around in their coats. Just a very un-welcoming place to be.
Haydn C . 2024-02-27
MORE AT TripAdvisor
Funny layout but staff hard working and food was great
joseph o'brien . 2024-02-04
MORE AT Google
It's a Costa, same as the next one.
Rich Hawkeye . 2024-01-29
MORE AT Google
Timings were wrong on Google, I'm blaming Costa
Anders B . 2024-01-14
MORE AT Google
Closes at 7PM on weekdays, despite showing 8PM on Google.
Matt Chan . 2023-12-06
MORE AT Google
As a barista who works at Costa herself, I drive through this Costa quite often but today the lady at the drive thru was extremely rude. I came around 6/6:15ish today evening and while taking the order she was completely rude but my partner and I brushed it off. 2 drinks were ordered, a large latte a small cappuccino and 2 desserts. As we reached the window there was no acknowledgement of us, we payed and the large latte was made well but she handed me a small cappuccino which I knew there was something wrong as it was so heavy. She was quick to dismiss us and said bye but she forgot our desserts, so we reminded her and she went to get it. While she left to get it I took the lid off and my small cappuccino instead was the wettest latte ever filled to the brim dropped all over me and my partner. If I wasn't someone who worked at Costa I would've probably thought that was a cappuccino and drank it. Absolutely terrible service from this lady, and also the desserts were so dry, they need to be thrown away when they pass their day dots, not kept and served to customers rock hard. Absolutely appalling.
Rabia Mirza . 2023-11-29
MORE AT Google
Popped in for a little breakfast. The staff were very friendly and the service was very good. Lots of different groups of people using the coffee shop
Mark Bonson . 2023-11-28
MORE AT Google
The service and products are just terrible. I'm literally just standing there waiting for food and its clear they have forgotten about me. The Toasted Sandwiches is terrible just overcooked and the prices is just overpriced for what its worth.. They just leave it in the oven so its just becomes rock hard. There needs to be a better system in place for busy times for lunch as I'd rather not go back there now.
manrupr . 2023-10-27
MORE AT TripAdvisor
Would love to know which lady made my tropical mango frappe. She answered my small requests and made it perfectly.
A E . 2023-10-24
MORE AT Google
We went on Sunday morning at it was very busy!
Vivien RedHands . 2023-10-01
MORE AT Google
The way this so called manager Jamie treated his staff and talked to them ( young girls) is disgusting the way he acted towards consumers is a despicable he should not be in charge COSTA COFFEE SHOULD BE ASHAMED
Ian D . 2023-09-08
MORE AT TripAdvisor
Always closed when I arrive. Says it’s open until 9pm online. The sign at the shop says it’s open until 8pm, arrive at 7:30pm and it is closed.
Daaise21 . 2023-09-01
MORE AT Google
It's a Costa, it does that it says on the tin.
Kevin McFeeley . 2023-08-29
MORE AT Google
great store great staff will definitely come again and such lovely staff and always happy to help with customers no matter what jobs they are trying to do.
Venture18378559014 . 2023-08-21
MORE AT TripAdvisor
Totally had it with Costa coffee,every branch the same,Knowle,Dorridge,balsall common Shirley Coffee always lukewarm,toasted sandwiches overcooked,cakes and pastries always seem to be stale and overpriced,disinterested staff Will find a small independent in future
maiden10 . 2023-07-17
MORE AT TripAdvisor
Sunday morning and Costa in Shirley has loads of doggies outside. Brill stuff
Judi Davies . 2023-06-26
MORE AT Google
Normal costa service and coffee!
Simon Delves . 2023-06-25
MORE AT Google
Quick service. Fresh drinks Lovely staff
Danielle Cooper . 2023-06-24
MORE AT Google
Very friendly staff, plenty of room to park and sit. Good choice of snacks and cakes
Heather Humphries . 2023-06-06
MORE AT Google
Nice and friendly staff. Jamie and the team offers good customer service. Good place to enjoy the morning on a sunny day
Samih Hassan . 2023-05-21
MORE AT Google
Nice large store, tables nice and clean and plugs around to connect my laptop perfect to sit in and do some work to get out of the house
User17263729 . 2023-05-16
MORE AT TripAdvisor
Plenty of spaces, very quiet, good selection of food. 3 hours free parking.
Anas Al-Sadi . 2023-05-14
MORE AT Google
Nice Costa with nice staff. Made my puppy a Puppuccino :)
krissy0171 . 2023-05-11
MORE AT Google
Generic cafe. These chains are losing their appeal.when there are so many decent independents out there. Chains have overpriced products, especially where they have drive through outlets on main roads sewn up Nice coffee though.
AKN . 2023-05-11
MORE AT Google
Called into to Costa coffee in Shirley I took advantage of their Friday deal 25% off cake and a free coffee collecting the points lovely coffee and cake good service well worth a visit
Keith C . 2023-05-05
MORE AT TripAdvisor
Hard to go wrong with coffee 🤙🏽
Shameer Ahmed . 2023-04-09
MORE AT Google
Good coffee and friendly staff.
David Howell . 2023-04-09
MORE AT Google
Great place. Good for working and good just to relax and have a coffee. WiFi is good there too. Needs to sort the air conditioning out there though...
Nore Gabbidon . 2023-04-06
MORE AT Google
Costa I find this is expensive for what you get
Neil Chambers . 2023-03-30
MORE AT Google
I came for a visit early on this week for the first time I went inside instead of the drive thru and the one member of staff was just not friendly when serving me and then when speaking to staff. There was a new girl who was clearly being trained by another women and the women on till was shouting orders at her, shaking her head when the girl replied ( I haven’t been shown them drinks yet) I feel bad for the poor girl. Lastly the drink was was too strong and bitter Costa coffee in Birmingham city centre is the one to go taste so much better!
O897BPwendyb . 2023-03-16
MORE AT TripAdvisor
It maybe another Costa however this one excels by its location just off the main road, has adequate parking and sometimes busy drive though. The decor and the layout is well designed with comfy seating all around, was greeted by the lovely friendly Amy who is prepared to engage with her customers, there is various choice of coffees, of different styles, there is a abundance of snacks, some wearing the M & S label. The store is clean tidy and especially the toilets are fit for purpose
Rick Garrison (RickyRico) . 2023-03-13
MORE AT Google
Standard costa, Nice stop for a coffee.
Philip Holroyd . 2023-03-12
MORE AT Google
Great service from bobbly staff
Trevor Sealey . 2023-03-01
MORE AT Google
It's quite dark and gloomy in there, which is the first thing I noticed. I appreciate the effort to create a cozy environment, but it's just gloomy. Orders are completed quickly by the staff.
Danny Herbert . 2023-02-18
MORE AT Google
One of the only Costas that consistently get my order right
SgtBatfink Gaming . 2023-02-13
MORE AT Google
What a filthy dump tables full of cutlery trays cups saucers. Went up to staff asked her why tables are dirty she told me we ain’t got staff. WHAT. I wanted to walk out but my grandaughter said can we stay. We did spent £20 in there the first time I’ve ever been in a Costa and the last time
775maxinem . 2023-02-04
MORE AT TripAdvisor
Great spot with a great drive through. Parking is quite limited though.
Liz M . 2023-02-01
MORE AT Google
Always a great place to have a coffee and a bite to eat! Great service too!!
Shirley Hughes . 2023-01-30
MORE AT Google
Trina is a credit to the business. Always happy to engage in conversation and in a jovial mood. Makes the difference ! Most coffee shops you have a robot serving you. See you soon. 👍🏼
David Volante . 2023-01-28
MORE AT Google
Costa coffee taste is different style we will taste once again.Thank you Costa!!!
Geneviève Gagnon . 2023-01-06
MORE AT Google
Ordered two Tuna and Cheese Melts and two decaff Lattes. The drinks were lukewarm and the Tuna Melts were not hot. The table next to us sent theirs back to be reheated!!!! The queue was getting longer and I am sure the lady operating the oven was not heating the food up long enough!!! It cost me over £15 - how can Costa get it so wrong. Unfortunately we were not able to stay to complain as had to rush off. Lukewarm drinks and food not heated properly totally unacceptable. Jillian Smith
Jillians77 . 2022-12-29
MORE AT TripAdvisor
Busy Costa with good parking. The Costa is a little noisy.
michael york . 2022-12-28
MORE AT Google
It's a Costa coffee, and you get what you expect. Staff are very pleasant and happy to help
Gina Saunders . 2022-12-22
MORE AT Google
Can’t be arsed to update times on Google
Lee Tasker . 2022-11-20
MORE AT Google
I popped to the drive through on my way to work at a school. I asked to purchase several marshmallows, as I've recently become aware that they are now free of gelatine. Hannah served me and asked what they were for. She showed great interest and care when I mentioned a workshop I was doing and how the children were excited to try them. Hannah supplied individual cups for the children to have their experience of tasting them. This was so well received and the children were excited to take their little cups home with them afterwards. As Hannah so rightly said, even though it was a little treat, it meant something to the children.
jackO8743WF . 2022-11-17
MORE AT TripAdvisor
Crowd here not diverse enough. Atmosphere a little suffocating. Solihull still in the 80s.
Aqeel Marawat . 2022-10-29
MORE AT Google
Top service!! The whole team is 10/10 on every level.
BART ANDRZEJCZAK . 2022-10-19
MORE AT Google
I like this place but it doesn’t open until 9am on a Sunday- website states 8am
Propblast44 . 2022-10-16
MORE AT Google
Slow service at the drive through
Mark Cook . 2022-10-15
MORE AT Google
It said opened till 9 and when I went at 8:04 they said it's closed. Absolute shambles. Lying to me about the time and making me come all this way just to say that it's closed. I couldn't get to explain via the talking machine about their timetable - got cut off. Very disappointing.
Bilal Ali Chishti . 2022-10-06
MORE AT Google
Absolutely appalled at the service, went in and spent £20 with my girlfriend as a nice lunch before work. First of all my frapee was forgot about causing a 5 minute delay, which I did not mind. However after taking a seat outside on the benches some cream was spilt on the table from one of the drinks. After then moving inside due to it being cold, we was then approached by one of the members of staff with tissue roll and disinfectant spray and told to go outside and clean the cream off the table. After we questioned why we was asked to leave the shop and been told we were acting like children and was banned for appealing to oppose the member of staffs decision. Then after walking off my partner was not happy and proceeded to speak to the manager. The manager handled this well although there was no compensation towards the disrespect we felt due to us being apart of the younger generation. Overall not happy will not be returning
Will Savage . 2022-10-01
MORE AT Google
Excellent quick service as usual
Julie Williams . 2022-09-24
MORE AT Google
The first thing I noticed was it's very dark and dingy in there. I understand trying to create a cosy atmosphere but it's just dark. Staff are quick to compete orders.
H. R . 2022-09-17
MORE AT Google
The drive through service is too slow - about 5-10 minutes per customer/car.
E. . 2022-09-15
MORE AT Google
They have a lot of parking spaces.
Asad Niaz . 2022-09-13
MORE AT Google
Excellent customer service and products
Martin Bolton . 2022-08-04
MORE AT Google
Picture says it all I wasn’t about to even touch this to put it down to sit on. Front of house fine however.
F8271ZYcharlies . 2022-07-30
MORE AT TripAdvisor
Oh my god! I ordered a medium latte, it was barely warm. Took it back, in return I got a glass of froth. Seemed completely chaotic in there, staff running everywhere. Thought I'd go up market from my usual Gregg's breakfast, wish I'd saved the £3 and got better service. Won't be back.
R . 2022-07-14
MORE AT Google
Poor customer service, no staff, they close early always and rude responses
Sri Aravindhan L (Sri) . 2022-07-09
MORE AT Google
Delicious frappe, friendly staff
Phil Coleman . 2022-07-02
MORE AT Google
Slow in naking coffee. It was good but slower than expected.
Richard Rosser . 2022-06-25
MORE AT Google
Love this place. Good parking and spacious
Khalid Mohammed . 2022-06-19
MORE AT Google
It's a Costa. Neither good nor bad. Had a nice M&S prawn sandwich there!
John Wh . 2022-06-04
MORE AT Google
Clean cafe, quick service, good range of drinks and food options
Umar Hussain . 2022-05-31
MORE AT Google
Absolutely love having this costa so close to home and the drive thru is convenient too. The food is usually very well stocked. Shame medium cappuccinos are never filled to top of cup and are often not hot enough. Hope improvements can be made. M&S food collaboration is a great shout!
Kristal K . 2022-05-22
MORE AT Google
Service is always good. Staff are polite.
Martin Whittingham . 2022-05-06
MORE AT Google
My self friend decided to visit this lovey place as we Costa Coffee fans. Ordered nearly £40 of snacks and coffee happy sitting there enjoying our cakes and coffee and I noticed of the staff member going around tables with some sandwiches didn’t think much of it as she was at English couples table chatting away happily and they took some sandwiches of the tray same happened at few other tables happily giving away sandwiches. Then came our table and the staff member told us the sandwiches we be out of date in evening and we would like any but she had no smile on her face and didn’t chat and couldn’t wait to get away I choose a small fruit tub but had to literally get up to grab the fruit tub as unlike the English couples she chatted with us she did could wait to get away fast enough. This is what I call underhanded RACISM. Did not expect this from Costa Cofffee.
179rajig . 2022-05-03
MORE AT TripAdvisor
Outside area for drinks needs better monitoring and cleaning. Fine for drive through.
Jo H . 2022-04-23
MORE AT Google
Good Costa. Usual efficient staff. Usual Costa selection. Can get busy at times. The new range of M&S choices has extended the menu.
Daniel S. Fowler (DAN) . 2022-04-23
MORE AT Google
Ordered on the app, went to collect and got told there was no order. I was spoken to as if I was stupid and was asked "are you sure your at the right Costa" then all of a sudden they gave me my order. If they hadn't received it how did they know what I'd ordered. First time using the app, I won't use it again
Natalie Richards . 2022-04-12
MORE AT Google
too busy with drive through and online orders. takes an age to get served
marc carlin . 2022-04-12
MORE AT Google
A good place to have a nice coffee. A takeaway during the evening or night allows one to enjoy the nice lighting that is available now(November 2020). Also if you are into hot chocolate, try the Ruby hot chocolate. It was heavenly. Due to the current conditions, expect a delay at the drive through due to the car queuing up. They have brought out some cool coffees for Easter. Worth a try
Unnikrishnan KP . 2022-04-08
MORE AT Google
Nice little costa coffee clean nice staff and hot coffee
GIL BAGNALL . 2022-04-03
MORE AT Google
Walked in today, the staff was nice but the costa itself was messy. There were left over used dishes on many tables. Tables were dirty and needed wiping. no one bothered to picked them up or clean the tables, customes were in and out, we had to pick someone dishes up and move them ourselves to another table. To to covid I'm really cautions on what I touch. If you know its Saturday then hire more staff out to keep it clean.I took pictures of the tables.
Showbiz Media . 2022-04-02
MORE AT Google
Not great at all. Ordered a skinny latte and a decaf Americano with milk. We ended up a caramel latte and non decaf americano with no milk. They couldn't have got it more wrong if they tried. Coffee machines looked really dirty and cups were not being washed up. Really won't be back. Well serves me right I went back. Safe to say it didn't surprise me, the staff couldn't look more uninterested on the customer. Thought i would give them a second chance. They won't get another 1.
Steve Clark . 2022-03-29
MORE AT Google
My local Costa for my journey to work. They just need to order more oat milk in as they never seem to have it lol
AJP . 2022-03-27
MORE AT Google
It does get busy but we all need our caffeine fix; friendly and fast as possible ☕️☕️☕️
J K . 2022-03-20
MORE AT Google
Standard drive thru with generous parking. Polite staff and has toilet facilities which are usually clean
Yvette Squire . 2022-03-19
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Visit on 3/11/24 at approx 3.25pm we ordered hot food cakes & drinks to be told they were closing at 4pm so we couldn't have them on plates and were served them as a takeaway even though we was asked if we were eating in so presumably charged to sit in.. coffee's were also served in take out cups. From 3.45 onwards we were constantly hounded by staff saying we are closing at 4 so rushed our food as we felt they wanted us out on time. At 4pm I visited the toilet only to be met by a member of directly outside the toilet when I came out to tell me yet again we're closing. This service from the staff is not acceptable if your going to serve hot food & drink until close & you pay to eat in then that's the service you should receive if not then close off seating area & allow people to just take out. Considering that the website clearly states Sunday opening till 5pm if this is not the case then website needs updating. I use many Costa coffee regular this is the worst I ever visited made to feel unwelcome & rushed and continuously hounded by staff to leave by 4pm. Will not be visiting this branch again & will be putting a formal complaint in
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Very fast service! I managed to order at the bar, went for a coffee and when I got back to the table food just arrived 😌 Quite nice full english breakfast, not as good as at he city but as for the airport service it’s okay. Not a fan of the coffee though, barely tastes as coffee. The Staff was very nice and very quick.