Jellyhill Bistro in Glasgow City

Great spot and friendly customer service

DO NOT VISIT!!! was absolutely appalled by the staff member yesterday who could not have been anymore rude. The boy with the longer blonde hair has no customer service skills whatsoever! Took my kids here for a coffee and cake and the attitude from him was disgusting! Clearly he was either just rude or having a bad day.. either way it was not acceptable! We got up and left as I will not pay money to anywhere that has people like this who are so rude and have the most sour looking face working for them. :)

Now this is how a cafe should be run by making your customers feel welcome. The two girls serving couldn't have been more friendly and welcoming. I will be back...

Fantastic coffee, loved the wee piece of tablet with it! Lovely meals with good portions and the wood furniture makes for a lovely atmosphere inside. Can't wait for the better weather so we can sit outside too!

Nice stop off for tea and a scone when out for a walk with the dog!

Cosy place with, good atmosphere and feelings.

Raspberry filled roll and coffee hit the spot served by a very pleasant lady at the bar

Arrived at 4.15 pm on Wednesday 8th November for a coffee and cake. Before we could enter, the owner told us he was closing due to low numbers. We said "we are here"and he then announced the coffee machine had been shut off and was being cleaned. Finally he said come back another day. This business is advertised to stay open until 6pm. A very poor show and the owner's attitude to regular customers, which we are, left much to be desired

Favourite cafe in my local area. Staff are consistently pleasant and professional, even during busy times. Lovely interiors and a great outdoor seating area complete with flowers. I love their coffee and, although I haven't tried much of their food, what I have had was high quality. It's expensive but, to me, worth it for the positive experience.

Fantastic service, great food and coffee. Well worth a visit. 👌

Lovely place to stop and have coffee. Dog friendly inside and out.

This is the best cafe in Glasgow to go to. From savoury to sweet, there is a lot to choose from. The staff are very welcoming and always in a good mood. Come here if you are in Glasgow. Top tip, try the chocolate waffles.

Wonderful staff excellent latte lovely venue

Nice place, good food. Charged £3 for tap water though...

On the up !! Staff amazing food delicious .. good for a wee dram or hot drinks.. just turn up !! Sit inside or out .. smaller style venue !! Love the vibe !!

2023 Update - staff are still friendly and helpful ☺️ Original 2016 review - Friendly banter and repartee from the staff, a cosy welcoming atmosphere - decent background music! - and to top it off the food and tea was grand too.

Lovely coffee and scone outside.

Great location, nice food, lovely staff.

Please could the owners sort this cafe/bar !! Used to be a great wee place. Everything looks tired including the staff .. need an overhaul. Such a fantastic location with so much potential. We just go for latte and a T.. don’t even bother with food … make it shine as it used to be such a fun place to drink eat and meet. Now it’s so sad 🥲

We have been visiting this cafe for 9 years since moving to Glasgow . We keep returning because it has a lovely vibe and staff are friendly and welcoming . Sadly our last visit (hopefully a one off ) with family was very disappointing . The outside seating area was empty so we moved one chair to make a table for four . Your waiter came out and without saying hi or welcoming us told us off for moving the furniture . His explanation was that you are redesigning your outside space which made no sense at all . We were made to feel like naughty children which did not make for a pleasant visit . This is so disappointing after being such loyal customers.I do wish to point out that every other visit has been a good experience . Staff training required perhaps .

A wonderful neighbourhood find, great staff lovely small menu and superb service. Dog friendly to boot.

Great venue for lunch with some interesting options Good service.

It's a nice atmosphere inside and you get a wee piece of tablet with the coffees. The menu has a good selection but I think this cafe is especially suited to brunches!

Amazing food! The decor of the cafe is really nice.We will be definitely be back

I was looking for somewhere to have a coffee with my friend and I had my baby with my in the pram, my baby was desperately due a feed and there wasn’t much else in the area so I thought I’d give this cafe a go. As soon as I came in the door with my pram the man gave a look of disgust, almost like “you can’t bring that baby in here!” Now I do understand it is a small shop, but I have been in smaller cafes with my baby and the owners have been more than accommodating especially as my baby needs fed. I felt unwelcome, so I turned around and headed for the nearest Starbucks, were I could enjoy a coffee and feed my baby without judgement. Sorry if my baby killed the “vibes” off your coffee shop, but I’d much rather be in the company of 100 babies than ever be in an environment like this again. God bless Starbucks!

Lovely cafe to sit in though its a bit cramped. Good food and drinks memu, though pricey. As Hyndland is. It was pretty hot inside and could of done with some better ventilation. Front door still very noisy due to warped wood, rubbing tiled floor. Ruined experience for me as the noise of door being pushed shut by staff was quite off putting and should be addressed.

Really cosy and a nice wee place for a coffee and pastry will go back for food.

Very expensive for a glass of wine at around £11.50p per glass. I know companies need to get back from lockdown and the present cost of living crisis. Although heavily overcharging for a basic Chilean white wine is not the way to do it????

Staff were absolutely fab, friendly, helpful & efficient. Food is very good & filling! They've obviously spent a fortune on the wooden cladding & furniture inside which forms a nice contrast to the original stonework - a connoisseurs dream in many respects!

Had a lovely gin, coffee & danish with dear friends. Thanks Amy & Jacob

Just went in for a simple, light lunch, so opted for the soup and bread. Not disappointed! Very large plate of the most amazing spicy tomato soup - should’ve asked for the recipe. And the bread was warmed and fresh. When cafe bars do the simple things SO well, you want to keep going back. And lovely staff.

Nice wee cafe come bar. Foods good, coffee really good. Service a little slow but it was busy and lunchtime. Been several times so that should tell you we like it!

A small, friendly cafe with a small menu of cafe fayre. The coffee is well made and the plates deliver on what they promise. Whilst there is nothing stellar or unique here, they do what they do well and with good service.

Found this place by chance and cannot praise it enough......or the French Martini they serve!!! Nice cosy atmosphere and friendly and efficient staff. Will def be back.

Cosy & friendly with nice coffee & good drinks menu. Popped in during a downpour and this bar was very inviting for us and welcomed our dog too.

So this is an unusual review. This is local go-to and a sun trap. There are a few members of staff who are lovely, but one very rude man, whom has prevented my partner sitting outside with our baby son. He claimed there wasn’t space for a pram; there was a whole empty section. Twice he has done this telling her ‘No, you can’t sit here with a pram…’ Firstly this is discrimination, and secondly he lets down what is otherwise a lovely place. On the way out, we overheard him tell a member of staff 'This isn't the clientele we want here...' We wont return whilst he works there, because clearly we aren’t welcome. Such a shame really.

Good to be sitting in the sunshine.

Lovely lil place for a coffee, a drink or a snack. The wooden interior is gorgeous and it was nice to see good non-alcoholic cocktails on the menu.

Nice place for lunch though it's usually very busy.

Arrived to have a couple of drinks on Friday evening at 6:30. There were serveral free tables outside. We went and asked for a table and we told that the second member of staff was taking a break and they weren’t allowing any new customers for 15 mins. Really weird approach - instead of saying it’s just me - do you want to take a seat and I’ll be over in 10 we were turned away… the manner of this was odd - not apologetic and seemed frustrated by new custom if anything. This is now the 3rd time I’ve had a bad service experience in this place - from reading other reviews I’m amazed no one from Jellyhill hasn’t read any of these and is doing something about it? I appreciate times are hard but just up the road there are delightful people more then happy to seat you with a glass of wine and take your money!

Service seems much poorer these days. To be met with an announcement about how many minutes we could stay before we had even taken a seat is just disgraceful. Rather overpriced too. Best avoid.

Well, what can we say? A rollercoaster of ups and downs here. Ups? Absolutely everything. Like everything - fantastic place, sharing platters a delight, super coffee and brilliant service. Downs? Just one but it was a biggie - my lunch companion got a bit of tablet with her tea, I got no such sweet delight with my coffee. As I said to Amy, our superbly attentive server, I don’t want to say it’s ruined my day but, well, you get the drift. Having come crashing down to earth with a bump, Amy sprang into action, apologising profusely on the way, and a small bag containing tablet appeared at the table. She had - just - redeemed herself, and the reputation of this establishment. Go, but look out for your tablet. PS In case it’s not abundantly clear, this review is somewhat tongue-in-cheek. Brilliant place and Amy is utterly fabulous - highly recommended :) PPS please make sure Amy stops apologising.

Nice place. High quality leaf tea and open till late on Sunday

Meeting a friend for early breakfast this morning- initially young man behind the bar friendly and engaging. Second staff member walked in - no greeting no smile- sullen and rude - when I approached bar for coffee was told abruptly to sit down he was coming - no eye contact or thank you from this staff member when bill was paid and leaving. Rude and obnoxious- won’t be back.

Nice soup and sandwich, lovely patio seating and good service.

Food ok. Prices average but service and atmosphere really poor. Could be a great wee place - but isn’t.

Only got coffee and too expensive for me. The place is cozy and chill but not really my atmosphere to work on uni work.

Booked a table online for 2pm. When we arrived we were told there was a 20-30 minutes wait for food. We thought it was strange to have to wait that long for food since the cafe was half empty, but we thought we could wait since it was very windy and chilly outside so we said we would take the table bit the waitress reminded us that there was over 40 minutes wait for food so I reminded she said 20 minutes before but she insisted she had said 40 minutes. It felt like she was trying to get rid of us. Reading the reviews left by other people online now, I'm just glad we left. We found a lovely welcoming coffee shop nearby. Definitely will not going back.

Had lunch here with my daughter and a friend. Cafe was not very busy at the time (Thurs lunchtime). Service was very friendly and efficient, contrary to the impression you might get from some of the recent reviews! The food was lovely - sourdough bread toasties with a small side salad, chicken caesar salad, side of cajun fries and some lovely coffees. Carafe of water provided without having to ask for is. Very reasonably priced. We would happily return. Dog-friendly, too, with some outdoor seating for the better weather.

Big, awkward, heavy furniture like something out of the Flintstones..., one member of staff is great, the other seems to be on his gap year... and the door doesn't close properly.... Food was fine though and the wines are good.

Great coffee, great service, great furniture. Probably the best coffee shop in the West End. Go there!

What a lovely wee place. The food and service were great.

Staff great, food lovely, interior depressing!

Excellent service from friendly staff.

The rudeness theme amidst all these reviews is deserved. I won't get into the nonsense that occurred during my brief visit, but best avoided.

Gorgeous decor, very friendly wait staff, and great food.

Staff and ambience really nice but a bit pricey for what you got

I was persuaded to return, by a friend. Seriously, one of the owners of this place really needs to stop it with his behaviour. You are the rudest person I think I have ever met and I am unsure why your colleagues dont discuss this...

Have attempted to come to Jelly Hill twice in the past and gave up both times, based on the ‘sniffy’ (non)welcome and being made to wait for no real reason. This morning, my partner persuaded me to be a little more patient, but in essence,...

Ordered soup and a sandwich. Unfortunately the chef must have been having an off day- soup (carrot and coriander) was totally tasteless, basically hot liquid with oil poured over it. Greasy and weird. Chicken n bacon sarnie barely adequate small and little filling. We politely spoke to the waiter (transpired to be the manager) and asked if he could remove soup from bill as we had not eaten any of it. He declined to remove it from the bill and as we had no intention of paying for something we did not enjoy nor eat, we had to ask again and debate the issue before he reluctantly agreed. He provided a verbal of the bill instead of paper copy and short- changed me. We advised him we would not return due to his poor attitude and lack of service. A lovely wee spot( among many others) in Glasgows west end let down by poor customer service. We note several similar customer reviews. It would be prudent of the owner to consider some basic training of his manager.

Pleasant staff. Good coffee. Clean toilets. Now my regular coffee shop before my Wednesday tai chi class!

Went out for lunch 11th September at 3:30pm. Two male staff were incredibly rude to 5 different groups of customers including ourselves. They were dismissive to all customers, 2 different customers mentioned to us how they staff were rude and abrupt. A couple even walked...

I was soo disgusted by the appalling service and lack of manners by a foreign speaking guy that I emailed directly to this establishment and have had no reply after two weeks despite being told to expect a response within 24 hours. My advice, don't...

I frequently use Jelly Hill and have always enjoyed the food and ambience particularly. This week was probably the strangest experience I have had in a cafe bar and looking at the recent service reviews alongside, a pattern is clearly emerging. Scorching hot mid afternoon...

A nice little cafe but the service today was not very good as I had to ask the waitress when my food was coming. I had a warm croissant with brie and Parma but filling was a little sparse.....

Reluctant, surly, grumpy and inadequate service, made us wait for ages to be seated, then crammed us in next to another couple when the outside seating area was empty! Took ages to get our order, which was simple brunch food, food was Ok at best....

I’ve visited this establishment twice in a week and found sitting outside very pleasant . The menu also is quite good. Unfortunately though they need more staff - service is poor and what staff they do have are clearly overran. I certainly won’t be back...

Delicious food but incredibly slow service

My friend and I met for a rare brunch catch up date today. The food was poor, undercooked bacon, tasteless scrambled eggs and it didn’t look very appealing. The staff were friendly enough when you managed to get a hold of them. All in all...

In the botanical gardens and friendly staff supplying lots of various snacks and drinks. West end prices but that's the west end for you. My daughter had 4 large chicken nuggets and chips with a can of fanta which was £6. The nuggets were breast of chicken and she said were great and I had a chip and they were good as well. Not your average chicken nuggets that's for sure. Everything was clean and covid aware and a pretty slick operation from the girls/women in controle of things

Just been given the smallest latte I've ever had in my life for a vastly inflated price. The coffee was ok but it lasted about 2 mins as it was such an utterly tiny serving. I won't be back.

Only reason I gave this place two stars was the coffee was delish as well as the roll when I eventually got it. What really disappointed me was the 15 min wait for this and both of my items coming at separate times. There is a real lack of organisation and timing at Jelly Hill Cafe Bar. Ordering to take away, I'm given my coffee in around 5 mins which is fine but waited 10 further mins for the roll. I was finished the coffee by time I got my roll but to make things more frustrating, I was watching a brown bag sitting on the counter for the last 5 mins knowing it was mine but clearly no urgency to get the food out whilst it's hot as it just sat there. I decided to head in to find out what was happening with my roll only to be handed the brown bag I seen 5 mins earlier. I voiced my frustration but at no point received an apology but just a bunch of excuses with no real justification as to why I was not handed the roll 5 mins earlier and sent on my way. Poor service and staff need training around building rapport with your customers with a key focus on how to acknowledge poor experience, show empathy and finding a solution to the complaint.

Order a plain scone and got a fruit tea scone with I think was jam! Service was polite and attentive. Not at the top of my list for a stop in the West end.

I booked this for lunch for today Friday at 1:15 for four … never been before but drove passed frequently. Noted it had mixed reviews but we went with it! And what a lovely find indeed … from the friendly welcome through to leaving! Our...

Very slow service, adequate food but not great. Chicken Caeser salad had no croutons. Feta cheese, chicken and advacodo was very slimy. The dour dough bread was very hard, not a very good experience.

Surprisingly good food and coffee. Though the table are limited for walk-ins.

We had a booking at 7pm and whilst we were eating, at 7:52, we were asked ‘how much longer do we think we are going to stay’ we replied we were having another drink, but this didn’t satisfy the manager who told us ‘there are...

It is odd when you visit a cafe and the 'owners' are in it drunk. It has happened a few times...one male in particular. Very unprofessional....and just a bit weird.

What a lovely little cafe , food great and dog friendly too!

Lovely little cafe bar with good service and care taken over the food.

Changed owners and its not the same. Soya Coffee was horrible and no vegan food options. Menu was very old fashioned. It used to be my favourite cafe :(

I attempted to visit with my mother in law on Sunday morning. It was her birthday and the cafe had just opened. It was a beautiful day and at that time there was only 1 other couple outside. I had my small son with me and was told we couldn't have a seat as we have a pushchair.I asked the woman if I could leave pushchair to the other side of the barrier, to which she looked at me blankly. I then asked could we swap a chairfora highchair and was told no, that high chairs aren't possible due to social distancing..... bizarre.She told me we could sit inside despite there being even less room. We didn't want to sit inside anyway as it was a beautiful morning.As we left, the other couple there told us they were shocked at how rude she was to us.My mother in law was a regular- she isn't any more.Really disappointed that families aren't welcome here. Avoid if you have children.Emailed and got no reply which is why I I leaving this review. Maybe I'll get a defensive and blameful response to this post

Went for lunch today, unfortunately very poor service, only 2 orders to remember and got 1 wrong, when it arrive it was still wrong and it was off their menu?? was offered a drink while I waited for my meal while my partner ate, then was told they needed the table???? We had booked so had a 1hr45min window and we had only been there 50mins, then they tried to charge for the extra drink and for an extra salad, sorry but with kind of customer service I definitely won't be going back. The apology for their mistakes was so half hearted, poor show.

It's was amazing! Loved the Mungo's beer......if only the weather has been a bit better.....but in Glashu we can't ask for too much, allegedly.

I got a takeaway lunch of a toasty and baking from Jelly Hill. The flavour combinations of the toasty combined with Freedom bakery sourdough bread was excellent. The portion size was good and it was packaged well.

First time I had been to Jellyhill. I enjoyed my lunch, the service was very good. I would go there again

NOT. as in not happening. I needed to kill some time for my haircut appointment next door at Ellen Conlin which by the way did a great job and got five stars from me but sadly Jelly's did not live up to such a high bar. Wanted to sit outside. ( you know the covid thing) but was told not happening as in the table had not yet been cleared and to go inside. (I should mention there was only one other customer in the place so I'm not being a prima donna here.) No offer to clear the table and waitress went off to do whatever one's does when things are slow. So I meekly plopped myself inside at a table for a minute before I came to my senses and said screw this. B.T.W, the free coffee at Ellen Conlin Hair was not bad.

Always wanted to give this little place some business during the Covid period. Had takeaway cappuccinos previously and they have been great. Decided to sit in and have lunch and the service was really not good. Great for takeaway, not worth the money to sit...

Exceptional breakfast al fresco of the terrace amidst the pandemic. Yummy sourdough with scrambled + bacon and superb waffle with bacon and maple. Nice service too. And the capuccinos, with the touch of butterscotch toffee caramels, delish.

Amazing cup of coffee. Friendly staff.

Pre lockdown I often enjoyed a wonderful coffee served by friendly and welcoming staff. However after months of waiting for restrictions to be lifted, I ventured out with a friend. There where no seats available but I saw a stack of chairs outside on the pavement,I proceeded to lift a couple down but to my dismay a man came running out of the shop screaming that I wasn't to touch the chairs. I understand fully the restrictions which have been placed on the hospitality sector but his attitude was all wrong, his customer service was none existent. Why where the chairs outside anyway? I feel the freindliness of many has disappeared since we now have to cover our lovely welcoming smiles. A total contrast to what they used to be like and yes sadly things may never return back to normal but a little courteousness goes a long way. So I suggest that the man brushes up on his customer service instead of thinking that everyone that comes to the cafe has the virus!!! I do hope things change but right now I feel I wouldn't go back. Nice coffee shame about the one member of staff.

Mi amigo y yo intentamos visitar Jelly Hill el viernes 31 de julio en la calle, y un miembro del equipo nos humilló públicamente. Todo fue muy vergonzoso. La persona en cuestión nos trató de una manera muy grosera y despreocupada. Lo hemos visto allí antes; Estoy seguro de que es el propietario o socio comercial allí, pero es justo decir que nunca es muy agradable cuando hemos estado allí de todos modos. Hoy no fue diferente.Llegamos alrededor de las 6. 30 p. metro. Fuimos con la esperanza de encontrar un asiento en el área exterior, pero desafortunadamente todos estaban ocupados, sin embargo, vimos una mesa vacía, una de las mesas altas y dos sillas vacías cerca de la puerta / ventana, todas las mesas del interior parecían estar vacías y esa mesa en particular estaba justo en el exterior en el área de la ventana, por lo que era perfecta. No había nadie más en la zona de asientos dentro del restaurante que pudiéramos ver, así que éramos los únicos allí.La persona en cuestión llamó desde detrás de la barra y nos pidió que esperáramos y estaría con nosotros en un minuto. No hay problema en absoluto con eso, asumiendo que tenía la intención de esperar, ya que estaría allí para darnos menús o tomar pedidos de bebidas, mi amigo usó el desinfectante de manos y vino a la mesa vacía donde yo estaba y estábamos a punto de sentarnos. en la mesa como pensamos que era apropiado hacerlo cuando este hombre detrás de la barra nos gritó y dijo en voz alta: "Te pedí que esperaras y te atenderé en un minuto, el letrero dice espera para ser sentado ". No podía creer su actitud; Me pregunté por qué estaba tan enojado.Me disculparé y diré que no vi el letrero o habría esperado hasta que nos sentara. No habría asumido que simplemente nos sentaríamos si se nos pidiera que no lo hiciéramos, pero no vimos el letrero. Obviamente, siendo las cosas muy diferentes estos días, simplemente no se me pasó por la cabeza que él quiso decir que no se siente. Siempre que visitamos Jelly Hill adentro o afuera, solo elegimos un asiento y eso es lo que estábamos haciendo. Aprecio que es diferente con todas las nuevas restricciones, simplemente no esperaba ese ataque contra nosotros. Nunca me habría sentado si él hubiera dicho que te sentaremos en un minuto, dijo que estaré contigo en un minuto, dos cosas muy diferentes y obviamente no entendemos lo que quería decir, así que todo lo que habría necesitado fue que él explíquenos eso y que nos disculpemos por el malentendido.Ambos nos habíamos lavado las manos con el desinfectante, ambos estábamos usando máscaras y tomando las precauciones que deberíamos haber tomado, así que todavía no estoy seguro de cuál era el problema, aparte de que él estaba a cargo y él decidiría dónde y cuándo íbamos a estar. sentado.Aprecio que este es un momento muy difícil para todos, especialmente para las empresas y estoy seguro de que todos los locales tienen reglas y regulaciones diferentes, si Jelly Hill dice que espere para sentarse, entonces eso es lo que habríamos hecho sin ningún problema, simplemente no vi la señal por la que me disculpo de nuevo. Sin embargo, no excusa la actitud, el tono y el comportamiento de esta persona que está detrás de la barra y nos habla o nos grita como lo hizo o se relaciona con nosotros de una manera tan hostil. Le respondí diciéndole "cálmate" ya que estaba enojado y molesto con nosotros sin ninguna razón o necesidad. Luego nos respondió de una manera muy despreocupada como si fuéramos niños diciendo "bien, no te servirán, solo vete" de una manera tan grosera y hostil que no lo podía creer. Fue un comportamiento terrible, vergonzoso y muy innecesario. Las personas sentadas afuera tomando sus bebidas obviamente estaban mirando y podían ver y escuchar lo que estaba pasando, simplemente estaba fuera de servicio. Nos echaron del restaurante porque no nos iban a servir. Simplemente nos fuimos y nos fuimos. Qué ridículo e innecesario era todo ese escenario.Todo el mundo está pasando por un momento terrible en este momento; todos estamos aprendiendo qué hacer y qué no hacer con Covid 19 y, al ayudarnos y ayudarnos unos a otros, todos podemos intentar trabajar juntos para superar esta situación en la que nos encontramos. Sin embargo, tratando a los clientes que pagan y a los clientes bastante habituales en eso, de esta manera no es la forma correcta de administrar un negocio o dar la bienvenida a los clientes. ¿Quizás tuvo un mal día o quizás simplemente no debería estar en un papel de cara al público porque ciertamente no tiene la manera, el temperamento o la capacidad adecuados para tratar con el público, especialmente en una situación de restaurante?He estado en el negocio y trato con el público durante muchos años. No estoy diciendo ni por un minuto que siempre sea fácil, puede ser un gran desafío tratar con la gente. Sin embargo, nunca he tenido una situación como esta con ningún cliente o miembro del público en todos mis años en el negocio.Desafortunadamente, he estado protegiendo desde marzo debido a Covid 19 y el viernes fue mi primer día desde entonces y estaba ansioso por salir por un tiempo, salí a caminar y decidí visitar Jelly Hill para tomar una copa, ya que es local. ¡Bueno, eso se arruinó muy rápidamente y terminó abruptamente mi primer día desde marzo! Así que salimos del restaurante y nos dirigimos a casa.Hemos sido clientes de Jelly Hill durante muchos años, mucho antes de que cambiara de propietario hace unos tres o cuatro años y continuamos visitando después del nuevo propietario. Jelly Hill es local para nosotros y lo visitamos junto con otros restaurantes y cafés cercanos, ya que es conveniente hacerlo. Nos reunimos con amigos y colegas de negocios en Jelly Hill para tomar un café, etc., es conveniente y ofrece un buen espacio para reuniones para tomar un café y es bastante fácil conseguir un lugar para estacionar y hasta ahora ha estado bien.El viernes terminamos nuestra relación con Jelly Hill, no volveremos, no aceptaremos ese comportamiento grosero de nadie, especialmente no cuando somos el cliente, las personas que están entrando y gastando nuestro dinero y más aún en estos muy inciertos. Tiempos en los que todo el mundo necesita y debería querer dar la bienvenida a los clientes de nuevo a los negocios, ¿por qué comportarse así, alejando el negocio para siempre? Hay muchos otros lugares para visitar en el West End y eso es lo que haremos, llevar nuestra costumbre a otra parte. Parece sensato que las empresas hagan todo lo posible por recibir y atraer clientes en lugar de rechazarlos. Estoy seguro de que no somos los primeros clientes en sentirnos de la forma en que lo hacemos de acuerdo con las reseñas de Trip Advisor y otros sitios de reseñas. Es una forma de asegurarse de que se mantendrá alejado de tratar a los clientes de esta manera, ciertamente no los atraerá.Qué triste que una situación tan tonta y un pequeño malentendido hayan terminado con un resultado tan malo y horrible.Le envié un correo electrónico a Jelly Hill pero no obtuve respuesta.

Encantado de poder tener comida una vez más. Pasé para el brunch. Tenía un croissant con tocino y queso. El personal hizo un esfuerzo adicional para conseguirme el croissant cuando el repartidor llegó entre el pedido inicial y la comida.Conseguí sacar 3 tazas de té de la tetera. Buen croissant sabroso.Vale la pena otra visita

Staff are always very lovely here, and coffee is great! Nice to sit outside in the summer.

Only ever had coffee here but it's always good. You get a free piece of tablet with it , don't make my mistake think its a sugar cube and spend 5 minutes stirring your coffee trying to get it to dissolve

I visited the cafe on 26.1.20 around 2pm with one other adult and my baby. As soon as we walked in the waiter told us there were no tables with no offer for us to wait, only a moment later for a table to become free right in front of us. I thought this strange considering the waiter surely had served this table their bill and therefore must have known the table was about to become free, but instead was willing to send us away? Once at our table, we ordered coffee and food, having to choose alternative options due to things not being available on the menu. 50 minutes later we were still waiting for our food when it finally arrived. This wait was very poor and quite surprising. Even if the kitchen had become busy, the cafe is not especially big and we ordered a sandwich and waffles which surely do not merit a wait of 50 minutes? No apology for the time we had to wait was offered by any of the staff. The sandwich ordered was chorizo, cheddar and caramelised onion. The sandwich had 3 small pieces of chorizo in the whole sandwich, a small sprinkle of cheese and 2 pieces of onion. The sandwich was barely filled and was mainly just bread, which was extremely disappointing.  We raised this with the same waiter serving us and explained we were not happy with this.  He just said 'ok' and took it away. We were not charged for it however there was no apology, considering we had waited 50 minutes for our food, and then received a very poor serving of food, it is quite unbelievable. I am extremely disappointed with the service received, not just with the poor quality of the meal but also with the inadequate level of service that the staff offer. Even when we were leaving, another one of the waiters brought back our change, and did not even look in our direction or say goodbye. This unfriendly attitude does not exactly make customers feel welcome. I should say too that I did try to email them about it all however the contact email they have listed isn't a genuine address, my email wouldn't send.

I've been here few times in last couple weeks. Came for breakfast and service well not great and food quality v average or below for breakfast roll. Coffee is amazing. In a nutshell I love the snugness of the place and the fact in good weather you can sit outside.... However I do not recommend for food. Coffee or drinks yes! It's a shame as all they need is simple little menu did well

Always a great place for a cup of Joe and a tasty wee cake.

Got the croissant, looked like the chef sat on it lol. Tasted good though, brie and ham.

I visited this cafe on 26.1.20 around 2pm with one other adult and my baby. As soon as we walked in the waiter told us there were no tables with no offer for us to wait, only a moment later for a table to become free right in front of us. I thought this strange considering the waiter surely had served this table their bill and therefore must have known the table was about to become free, but instead was willing to send us away? Once at our table, we ordered coffee and food, having to choose alternative options due to things not being available on the menu.50 minutes later we were still waiting for our food when it finally arrived. This wait was very poor and quite surprising. Even if the kitchen had become busy, your cafe is not especially big and we ordered a sandwich and waffles which surely do not merit a wait of 50 minutes? It is not acceptable. No apology for the time we had to wait was offered by any of the staff.The sandwich ordered was chorizo, cheddar and caramelised onion. The sandwich had 3 small pieces of chorizo in the whole sandwich, a small sprinkle of cheese and 2 pieces of onion. The sandwich was barely filled and was mainly just bread, which was extremely disappointing.  We raised this with the same waiter serving us and explained we were not happy with this.  He just said 'ok' and took it away. We were not charged for it however there was no apology, considering we had waited 50 minutes for our food, and then received a very poor serving of food, it is quite unbelievable.I am extremely disappointed with the service received today, not just with the poor quality of the meal but also with the inadequate level of service that your staff offer. Even when we were leaving, another one of your waiters brought back our change, and did not even look in our direction or say goodbye. This unfriendly attitude does not exactly make customers feel welcome.