Jeff The Chef in Lambeth

Fantastic food, great service, highly recommended

El Rum Lounge es la joya escondida del sureste de Londres. . . Este sencillo y acogedor restaurante ofrece una excelente comida caribeña. . . Un entorno maravilloso con el viejo Skool y la música soul entre imágenes icónicas de músicos bien. . . . Nos encantó y volveremos pronto. . . Muchas gracias ! !

A hidden restaurant under a railway bridge. You can't tell at first glance that the restaurant's food is delicious. It wasn't cheap, but it was definitely worth it, very tasty. Eating with your own “tools” was also an experience, as was the courteous staff. Only recommended!

I have traveled quite a distance on multiple occasions to enjoy the patties from this establishment. Unfortunately, during my most recent visit (Today), I encountered poor customer service that left me disappointed. The individual assisting me today was rather rude. Despite my placing a substantial order and seeking clarification on a few items, I was met with impatience as I was told it's getting busy and there is a queue behind me forming... so what doses this dude want me to do, cancel my order or walk out to lose the business money? . Such lack of professionalism and respect for customers is truly disheartening. Furthermore, there seems to be an ongoing issue with accuracy in order fulfillment. On a previous visit, I purchased six patties but only received four upon returning home. This repeated error is concerning, especially when one expects to receive what was paid for. Additionally, today I emphasized my dietary preferences for rice and peas, yet I was given white rice instead. The staff member in question did not handle the situation well, insisting that I had requested white rice despite my clear preference for rice and peas, and she failed to offer a replacement or solution. She was the same one who mucked up my patty order on my previous visit. The consistent lapses in service and attention to detail are worrisome. As a loyal customer who goes out of my way to support this establishment, I am truly disheartened by the overall lack of professionalism exhibited by certain staff members. In other establishments within my community, such mistakes are rectified with gestures of goodwill like a complimentary meal on the next visit. Unfortunately, I have yet to see such efforts here. Ultimately, the importance of delivering exceptional customer service cannot be overstated. It is essential for the reputation and success of any business. Regrettably, my recent experiences have left me questioning whether I will return. I sincerely hope that the management addresses these issues promptly to preserve the reputation of the establishment and restore confidence among patrons. It's such a shame as I often will use good establishments for business opportunities but with this kind of bad customer service and unprofessionalism I will not consider it which is a shame.

Asistí con mi cónyuge después de leer sobre este restaurante. Sin embargo, aunque la decoración es genial la comida que pedimos por el precio simplemente no era lo suficientemente bueno. Comemos fuera todo el tiempo. Pedí la cabra curry. Esto era soso, acuoso y carecía de especias. El Roti podría haber sido una paratha congelada y no auténtica. Mi esposa pensó que su salmón estaba bien. Lamentablemente no volveré.