Based on 396 opinions finded in 1 websites
Based on 396 opinions finded in 1 websites
Opinions
A meet up with friends before going to football and my first visit here. Good selection of Lagers and Ales, pleasant atmosphere and a very clean premises, the good thing about "Spoons" s you get genuine value for money!
Steven C . 2024-03-19
MORE AT TripAdvisor
Found seating upstairs and it wad very quiet. Ordered and didn't have to wait long the portion sizes (compared to other Wetherspoons, in London) were tiny. The food was burnt, we couldn't find staff to remake the food. Won't be coming back.
Ross S . 2024-03-16
MORE AT TripAdvisor
My friend and I were here on Tuesday 6th February. My friend chose to go to the bar when it was quiet so she could get served. I was sitting at a table a fair way facing the bar. My friend had an altercation with a man who suddenly appeared after her and whom she accused of pushing in. She poured his drinks over his legs after an argument. Next thing I know, he's approached the table where I was sitting and threw the rest of the contents over myself. Then come around the side of the table and as I was getting ready to leave hit me over the head . Then with my back turned on leaving dragged me to the floor. I had to go to hospital quickly as I'm on blood thinners. The staff did absolutely nothing. This is now a police matter for assault. The is not a cheap and cheerful bar. More like cheap and nasty with moronic staff. Full of toothless methers. Avoid at all costs.
Roy L . 2024-02-11
MORE AT TripAdvisor
Good Wetherspoons pub in Greenwhich. Spacious and inexpensive food and drink. If in the area shopping its a good stop off point, with charging area as well. I enjoyed this place.
AzitiZ . 2023-12-02
MORE AT TripAdvisor
We were staying in the area as we were going to see Madonna at the 02. As it's next to the tube, it was handy for our wait to be allowed in the hotel we booked. We had a few beers and then ordered dinner, two mixed grills that were edible, we also returned the next morning for breakfast that did the trick and was not extortionate in price they even poached my eggs. The establishment was clean, as were the toilets, which was only one staircase up. We would stay in the same area again if we come back.
GMNO1FAN . 2023-10-25
MORE AT TripAdvisor
This is a weird spoons where the staff are always grumpy and make you feel grateful for them serving you, the ale range is poor and usually not on. Food is average spoons fare. Prices continue to go up. Maybe the location being a tourist spot, just makes this a lazily run pub.
pimlico . 2023-10-16
MORE AT TripAdvisor
Came here for a nice night out with some friends, left having been forced pay for a drink we were given despite it being entirely the waitresses fault. We had ordered several pitchers of drinks. When they came we drank them, then after we’d finished drinking almost all of them, the waitress came back and demanded we pay for a drink that was meant for another table as if we were meant to know exactly what we were brought, for context, we had at least 10 pitchers on the table. My friend was made to pay the £12.50 fee. Absolutely livid.
Scenic11677694389 . 2023-10-10
MORE AT TripAdvisor
Not all Wetherspoons are equal. Not the most inspiring building but a handy location. People say the menu is the same at all Wetherspoons, but this is the only one I have seen Ramen noodles at, and they were very tasty with the additional extras of chicken and egg. If only the guy in charge of Wetherspoons wasn't such a strange bloke (to put it politely) I could ask why via social media...
Montyf1 . 2023-09-23
MORE AT TripAdvisor
Everywhere we go Wetherspoons is our port of call. This was our first time in Greenwich. My wife had fish and chips which was good. The fish was large and tasty. However I had the all day bruch. They had the oil too hot for my eggs. They were bubbled to a crisp. All black and dry. The yolks were solid. Also they were upside down. Why would they serve eggs this way?. It's all about presentation. Some poor chef is getting minimal wage and has lost the will. Though serving me a substandard meal is not the the answer. Sort yourselves out 'spoons.
Andy E . 2023-08-07
MORE AT TripAdvisor
Had a really nice cod and chips today. Great service from staff. Ordered the same the other day from a wetherspoon up north and had a bad experience.
Hollie L . 2023-08-02
MORE AT TripAdvisor
Came for breakfast before getting the train home and got exactly what you expect, cheap, cheerful and reasonable food. Staff were friendly and the food was hot! After an expensive weekend in restaurants that did not warrant their prices (or service charges!!) its nice to just enjoy something that is good value for money.
TheBurbs . 2023-07-30
MORE AT TripAdvisor
They fed my vegetarian boyfriend meat and never apologised. Really disgusted with the service today. My boyfriend and I ordered breakfast wraps. I eat meat and he is vegetarian so we ordered one meat, and one veggie breakfast wrap. When the waitress brought them over she said she had one veggie and one meat. We both said, he was the vegetarian and she put the food down in front of us and we started eating. Soon we realised that he had been given the meat wrap and he was immediately feeling unwell as he hasn’t consumed meat in over 10 years. We told the waitress what had happened and that we needed to leave immediately as he was about to be sick. I said we needed a refund. The staff were not keen to refund us even though their mistake made my boyfriend violently unwell for the rest of the day. NOT ONCE DID ANYONE APOLOGISE FOR THE MISTAKE. they were stone cold with us while processing the refund which was incredibly rude. We understand that mistakes can and do occasionally happen but we are both disgusted with this customer service and lack of empathy with such a serious incident.
jodiec2000 . 2023-07-24
MORE AT TripAdvisor
No cider on draught, frozen beer line, dirty tables ,service is slow. Not what it use to be, after spending a lot of money in this particular pub on a regular basis.
Kevin K . 2023-06-28
MORE AT TripAdvisor
My wife and I visited the Gate Clock after a pleasant walk around Greenwich Park. This was my second visit to this Wetherspoons pub, having previously had a mixed experience on a solo visit in 2017. It was a busy evening (sunny warm day) and we struggled to find a table, eventually finding one upstairs. We ordered on the App but had some challenges as my wife's preferred meal (fish) was unavailable. There were a few new menu items I hadn't tried so went with the Shawarma chicken wrap, which was tasty and quite spicy. Service was odd, in that on two separate occasions we were brought items that weren't for us...they were for the table next door but as each table is numbered I am not really sure why they kept getting it wrong. The choice of real ales was limited to just two, which was a disappointment. The food we had was nice and reasonably priced, but shame my wife's preferred meal was unavailable. Overall this wasn't deserving any higher than three stars...okay but nothing special.
David E . 2023-06-25
MORE AT TripAdvisor
Had an impromptu brunch at the Gate Clock. Service was slightly slower than expected, but the beer was cheap and the food good value.
JWJD1960 . 2023-06-24
MORE AT TripAdvisor
For starters, we tried to order fish and chips and it went through the Wetherspoons app but 20 minutes later we were told there was none in stock and then we tried to order a pizza but they told us they didn’t have any of...
Leah M . 2023-05-28
MORE AT TripAdvisor
We have visited this pub several times before and we always go in there when we arrive in Greenwich. It is a large pub with down stairs and upstairs seating, plus outside seating. It is busy but there were enough members of staff to serve...
Joanie H . 2023-05-27
MORE AT TripAdvisor
Usually don’t have a problem with this place but today the food wasn’t good. Had to take a steak back which was blue rather than medium cooked. Then one of the servers who seemed to have a chip on her shoulder brought out the desserts,...
pommieLondon . 2023-04-16
MORE AT TripAdvisor
I had some of the worst food I have ever been served in The Gate Clock. I ordered a burger which took about 40 minutes to arrive, and when it did it was overcooked and cold; chips also cold. It had obviously been sitting around...
GwynCP . 2023-02-25
MORE AT TripAdvisor
I just watched the manager of this place serve apple pie and melted ice cream ! He asked for a Spoon and apparently they don’t have any spoons . When he complained about the lack of spoons amongst other things she was very dismissive !...
samanthabT85UU . 2023-02-03
MORE AT TripAdvisor
Curry night in the gate clock 17.15 no curry’s only beef madras or mangalorean curry no chips bud light tastes like dish water no chicken wings worst Wetherspoon iv Eva been in work all over the country n this establishment is by far the worst
Crossland1976 . 2023-01-19
MORE AT TripAdvisor
This is located right next to the DLR for Scatty Stark. This is your standard weatherspooms pub. Prices and food were average. Very dated on the inside.
Samishlol . 2023-01-18
MORE AT TripAdvisor
My wife and I had lunch here last week and it was perfect. The food was hot and tasty, and the staff were great. It was a little busy but there were extra tables upstairs
David G . 2022-11-15
MORE AT TripAdvisor
On arrival had to clear a table ourselves as they appeared to be short staffed. Ordered food and drinks at the bar. When food arrived 2 of our 4 meals had no dressing and the salad was limp and unappetising. We were told they had...
W3057PMjeans . 2022-11-13
MORE AT TripAdvisor
Terrible experience. Meal took 45 minutes to arrive then not the full order. Had to ask about the missing meal which finally arrived 15 minutes after the others. Also they "forgot" our drinks. The condiments table was completely empty. There was no soap in the...
964leei . 2022-09-25
MORE AT TripAdvisor
Its a Wetherspoons and you can't go to far wrong getting a breakfast here, good value and tasty food.
Anthony B . 2022-08-18
MORE AT TripAdvisor
Been there for few drinks , also burgers. What happened is , first time bring me a beef burgers burned like vinyl . Told to supervisor make us other one. Later on they bring same burned burger not just for us , evryone in the...
szabolcsj606 . 2022-08-17
MORE AT TripAdvisor
This place wants closing down, it's an absolute disgrace to the chain. Where to start, the staff, there weren't enough of them, and the two that were behind the bar were more interested in each other than the customers, and when they did finally serve...
kevinsN7858NV . 2022-07-25
MORE AT TripAdvisor
I'm a regular at Greenwich Spoons I have Quorn nugget Wrap and chips it is always delicious I normally have a coffee but as it was so hot today I had mineral water the staff are friendly the service is quick and the prices are...
marinapW5914WB . 2022-07-19
MORE AT TripAdvisor
I've ordered a beef burger and chips. The first burger that I received was extremely burnt( the burger was all black) . I sent that one back and the second burger that I received was also burnt. the staff were extremely dishonest. I asked for...
299hakimh . 2022-07-18
MORE AT TripAdvisor
We was first time at 12.june of 2022. Offered 2 steaks. The steak was made of poor quality meat. Very tendonous. About 15% of the steak was inedible. One serving was ordered as a lightly baked steak, but it was still overcooked. Not worth spending...
OskarsOS . 2022-06-28
MORE AT TripAdvisor
1/6/22 Five of us London guys cycled down to Greenwich for a riverside cycle to the Thames Barrier. We aimed for a brunch missing the Breakfast menu finishing at 11:30) at the Gate Clock. We sat on the outside on the 'terrace' to keep an...
MikeLondonSE . 2022-06-19
MORE AT TripAdvisor
Whilst visiting Greenwich, we popped in for a drink and a snack. Excellent value for money and a fab choice of drinks. If you want cheap and cheerful with good service look no further.
rachaelt684 . 2022-06-10
MORE AT TripAdvisor
I orderd a pepperoni pizza, and it was amazing. It was like a pizza in a commercial, I got it very fast and the workers was nice. Go there. PS: My mozzarella stretched like 20 centimeters. And it got very noisy before we left.=/ Anyways...
AerialAphid . 2022-04-19
MORE AT TripAdvisor
Visited early evening for drinks. Service was good and we got a seat ok in the window. No complaints its certainly not the best or worst Wetherspoons ive visited.
IAN B . 2022-04-07
MORE AT TripAdvisor
Had our breakfast here each morning and must say it is the cleanest spoones I have been in since the pandemic
Belle M . 2022-03-17
MORE AT TripAdvisor
We waited 30 minutes for our breakfasts. When the waitress served us our breakfast it was cold and burnt and looked dried up. Absolutely disgusting.
sharonwN466NB . 2022-03-13
MORE AT TripAdvisor
Went to Wetherspoons for a chilled time with my friend, went toilet and by the time I came back they cleared my drinks despite my friend being at the table. As a result , I went to the bar and asked why , only to...
miahw2022 . 2022-01-15
MORE AT TripAdvisor
I am annoyed on every visit as there is no proper management of what pump clips are displayed. There are clips showing when beers are not available and some clips are twisted round because they are not securely screwed to the pump handles. Please make...
RealAleVoyager . 2021-11-18
MORE AT TripAdvisor
Terrible service from the main woman at this bar. A group of 6 friends and I went to this pub. We sat down and tried to order our drinks no matter how many times we showed our ID, (proving we were all over 18). the...
niamhannad . 2021-11-17
MORE AT TripAdvisor
We went to there to have a drink. We ordered a bowl of chips and we waited for 30 minutes. We complained about that and they offered us one more portion of chips but unfortunately they never served it! Then we ordered one more bowl...
88tizianan . 2021-11-13
MORE AT TripAdvisor
Terrible experience. The staff were rude and don’t know how to say thank you. The food took forever to arrive there was barely any chips and we have to wait 20 mins from when the first plate was brought to when the Last plate arrived...
Antony66687 . 2021-10-29
MORE AT TripAdvisor
I haven't written a review in ages as I do not feel I'm adding anything to previous reviews. But in this case, where to start... Visited Wednesday 27th October about 18:30 to eat upstairs. I haven't been in Greenwich Wetherspoons in years, and won't be...
Honest777 . 2021-10-28
MORE AT TripAdvisor
Was ok for a weatherspoons but very noisy with alot of swearing middle aged men which I didn't need my kids hearing. Food was ok burgers abit dry though. Service was fairly quick via the app. Wont be going back though.
andy_jm2014 . 2021-10-24
MORE AT TripAdvisor
EW digusting. replusive. dutty. my egg was cold and slimy. steak was still mooing digestives were warm and sloppy. cheddar was mouldy and
cheddargeorge1 . 2021-08-17
MORE AT TripAdvisor
Popped into the Cutty Sark Wetherspoon for breakfast. As always, Wetherspoon is immaculately clean, including the toilets. Wetherspoon offers no surprises but there is a sense of security around their menu and cleanliness. Food arrived in good time, properly cooked and nicely presented. Friendly staff....
erichall30 . 2021-08-15
MORE AT TripAdvisor
Friendly staff. One chap was constantly walking round clearing and wiping down tables. My food order came quickly and was as expected. Nice and clean. Good location. Excellent prices. Would visit again
Teresa C . 2021-07-29
MORE AT TripAdvisor
We have been to this Spoons quite a few times for breakfast when we stay in Greenwich and it’s a good Spoons. Very good service and cheaper than the Spoons in the city. It’s located very close to the Cutty Sark but doesn’t get too...
RObbo60_11 . 2021-07-06
MORE AT TripAdvisor
22/5/21 We three middle aged locals had seen a free lunchtime Trinity Laban concert in St Alfege Church and were peckish so went direct to this modern, (mostly) student oriented pub. As usual it was busy at 14:10 but we found a table on a...
MikeLondonSE . 2021-06-09
MORE AT TripAdvisor
My friend an I have been going to this pub for years,we have always found the staff polite an helpful.
Cheekydme . 2021-06-06
MORE AT TripAdvisor
We were waiting for 45 mins for each drink! We understand that it was quite busy but it wasn’t ridiculously busy to justify 45 mins! We then asked a young member of staff politely where our drinks/how long they’d be as we weren’t sure if...
Evie P . 2021-05-29
MORE AT TripAdvisor
What a poor experience. Unable to get virtually any cooked food. Even when we asked if we could get some chocolate fudge cake they had to ask. Terrible visit and won’t be going back.
Roger C . 2021-05-28
MORE AT TripAdvisor
I waited 30 mins and it was not even that busy. No apologies. No Ice for my G n T. They should have a notice to let people know how long the wait will be. The toilets were disgusting.
LeahH663 . 2021-05-18
MORE AT TripAdvisor
I have been here before and I know its not that great for a spoons, but you know what you are getting, so you can base it on cheap food and drink and use of the toilet, which is always up or down stairs. The...
steve w . 2020-10-30
MORE AT TripAdvisor
Went here yesterday the tables are filthy not even wiped over during this pandemic I had to clean my own table Ordered 2 burgers they was burnt and so dry could not even eat it The waitrer said they will refund to my account never...
lornat641 . 2020-10-25
MORE AT TripAdvisor
Don’t come here. Table service was appalling. Had two pints and for each one I waited 45 minutes. One barman. Really bad. Won’t be back until there is bar service.
rp12346 . 2020-10-08
MORE AT TripAdvisor
I am a great fan of Weatherspoons and I am always saying you always get good Value. I have been too this place on numerous occasions being that my Son lives in Greenwich. I have to say had the Sunday Brunch ( Steak and eggs,)...
glennie49 . 2020-09-21
MORE AT TripAdvisor
After a confusing dispute about whether my drinks had already been delivered to our table or not. The manager swiftly sorted out the problem for me, but with great professionalism and being very understanding of the situation. He handled the situation great. I've had trouble...
DigitalGreaze . 2020-09-19
MORE AT TripAdvisor
Decided to treat my daughters to breakfast here..will never come back the food came 1st they messed up order then when the food came bacon egg beans sausage and chips all kinda cold... told them just to warm up in microwave as we were hungry...
stellaangry . 2020-09-06
MORE AT TripAdvisor
As per normal a pretty good breakfast for the price. It arrived in good time but my fried egg was not very good. I asked my young lady server if she could replace my egg which she politely agreed to do. Another member of staff...
stevieve . 2020-09-01
MORE AT TripAdvisor
Repulsive place. It is by far the dirtiest place I have ever had the misfortune to go to. The staff are extremely rude especially the man I can only assume was a 'type of' manager who actually could not have managed a tea hut. I...
ILoveFrogs . 2020-08-29
MORE AT TripAdvisor
I am head chef at a restaurant and the contempt and disgusting service shown to myself and friend are abysmal, I ordered surf and turf 10 oz Rump steak with scampi, medium rare. My friend large mix grill. Half an hour later my food arrives...
HungryHippppo . 2020-08-18
MORE AT TripAdvisor
Visited the pub for some dinner with my family on Tuesday evening and I must say, it was VERY busy however I cannot fault the staff in the slightest. We received our drinks and food promptly, there was sufficient social distancing considering just how busy...
Bryony S . 2020-08-14
MORE AT TripAdvisor
Había visto el establecimiento varias veces, pero nunca en realidad cuando estaba adentro para tomar algo y comer y cuando lo hice (a principios de esta semana) fue una experiencia maravillosa. He estado varias veces en los últimos días con mi familia, ya que es muy razonable y confiable, y el personal siempre es muy amable, incluso cuando está muy ocupado. Aun así, todavía están tomando buenas medidas con restricciones covid y el personal es realmente útil y hace que toda la experiencia sea mucho más fácil.Seguiré regresando porque siempre es un lugar encantador para visitar con amigos o familiares. Ojalá hubiera venido antes.
louisecann1 . 2020-08-14
MORE AT TripAdvisor
Everything was spot on at the Gate Clock. Well catered for protection due to Covid with plenty of disinfectant and hand gels. Good friendly service. Food good and excellent value as usual. Just brilliant for a quick bite. Massive selection of drinks
bunnySouthport . 2020-08-13
MORE AT TripAdvisor
We're on holiday in Greenwich. The Wetherspoons pubs almost always offer great value. However this bar seems to have a couldn't care less staff. We've been here for the last couple of nights and haven't seen a table wiped or glasses and plates collected.The staff...
255geraldd . 2020-08-11
MORE AT TripAdvisor
Went out for a couple of drinks after a long and busy shift at work. The whole place was completely cluttered with empty plates and glasses. Any availability table's were full and filthy. Absolutely no organisation or respect for the social distancing measures. Decided to...
wn215 . 2020-08-11
MORE AT TripAdvisor
Service was really bad. They encourage you to order on the App then you have to chase up your order for 2 pints on a midweek night and it took 45 mins and would certainly been longer if i hadn't asked them for a refund...
IAN B . 2020-07-30
MORE AT TripAdvisor
My son (aged 34) and I visited for a meal last night, he had cod chips and peas followed by Apple crumble and ice cream, washed down with a pint of cider, I had steak and jacket potato followed by chocolate fudge cake and ice...
RedW754 . 2020-03-15
MORE AT TripAdvisor
The Gate Clock is a Whetherspoon establishment and has some good deals! It's a very casual place which is ideal for food and drink. The food is okay and they do have a wide range of dishes to choose from! I wouldn't recommend going here for a fancy dinner as it is very basic. However, it is great for a group of friends that just want a quick, cheap bite to eat as you order at the bar (or via the app) so people can pay separately. It's great for cheap drinks in the evening and does get very busy. It is hard to find a table on Friday and Saturday nights after about 20:00. They also do breakfast, lunch and dinner deals and lots include a drink within the price. I would recommend for a cheap meal with friends or a place to drink before going out clubbing. The service is very basic and the bar can get extremely busy, there is an upstairs however which is open most of the time as well.
Abbiet1997 . 2020-02-26
MORE AT TripAdvisor
I used to like this place and Wetherspoons in general because of their ‘no music’ policy, and upstairs at The Clock Gate was a very pleasant place to drink, especially if you can get a window seat. Recently though, there’s been very a very loud...
aronl455 . 2020-02-25
MORE AT TripAdvisor
Been going to this place for years; with friends or with the family. Great atmosphere and great prices! Can’t get enough of it! It’s a second home to me.
AfroAydin . 2020-02-04
MORE AT TripAdvisor
I had a burger with onion rings and chips that was very filling. Nice and hot due to fast service. Had a soft drink too. Nice staff. Plenty of seating. Great value for money as always.
Lovejoy D . 2020-02-01
MORE AT TripAdvisor
Great place to have a few beers after visiting the markets. They also have really nice pizza and it’s right next to Cutty Sark.
Gurbinav . 2020-01-30
MORE AT TripAdvisor
Went here yesterday for a bit to eat lack of food due to the christmas .but what they did have was disgusting.orderd steak waited 30 minutes for good when it did arrive it was crematedsent back to be re.done only to be told they were the last 2 steaks when i asked was there a problem in the kitchen the reply i got was the chef was drunk.s we ended up going somewhere else .would i go in this place again big fat no is the answer the staff are rude and just dont care the management are just as bad i think the company needs to change the staff from the top to the bottom .this could be a really nice place
John D . 2020-01-02
MORE AT TripAdvisor
The pub is for people who want to die bored. I have to spent my time in the toilet because the atmosphere is so boring and grey so you would like to pretend you are somewhere else instead in the pub. The managers are extremely...
Didkanakova . 2019-12-31
MORE AT TripAdvisor
It’s a Weatherspoon’s so expectations should be low however this place sinks beyond that. 6:55pm Curry Night and once again can’t offer part of the deal. This time no Nan Bread! Batman disinterested said I can “have some chips” finally duty manager arrives and tells...
GlynA502 . 2019-12-13
MORE AT TripAdvisor
Poor food value will only drink here now. food quantities vary from person to person , but hot drinks and all other drinks exceptionally good value
lovefoodsurvival . 2019-12-11
MORE AT TripAdvisor
I have been to many Wetherspoons around the country and was extremely disappointed with this one on all levels. We visited on 3 separate occasions as we were staying locally for a family funeral. Each time, they were out of stock on something we requested,...
Sara-Jane L . 2019-12-09
MORE AT TripAdvisor
An OK bar, a short walk from the station. Good staff, friendly and efficient. Nice touch with the phone charging points. Great value for money
ARKAYESS . 2019-12-08
MORE AT TripAdvisor
Been going here quite a while, so feel qualified to make a sound judgement.
GoodFoodGuy1 . 2019-01-23
MORE AT TripAdvisor
Popular ‘Spoons pub in Greenwich, great value meals and deals. Super service from Alex, happy to swap breakfast items. The £1.30 bottomless coffee a big attraction. Mixed bag of customers, one tucking into a curry at 9.15am!
GoodFoodGuy1 . 2018-09-18
MORE AT TripAdvisor
I've visited this branch on numerous occasions at lunchtime.Being where it is can get remarkably busy. Tried and tested mass marketed food as you would expect from 'Spoons'. Service efficient and staff polite. Upstairs seating (lift on LHS) but it's dark and gloomy up there. 'Fish Fridays' are nothing special (fish unknown).
Barry 'Baz' B . 2016-10-11
MORE AT TripAdvisor
Nice place. Reasonable food and decent price. Nice place to go around Greenwich and more cost effective than some other places around there!
oxmale . 2014-03-08
MORE AT TripAdvisor
Similary restaurants in London
29 Opinions
I really like the idea of this, nice drinks and cakes while painting away. It is on the expensive side though, and a bit packed.
303 Opinions
Great setting, outstanding food, exceptional and friendly service. Sausage and mash 10/10- sausages cooked to perfection, cheese mash- tastiest I’ve ever had, definitely coming back and highly recommend.
2956 Opinions
I recently visited Wetherspoons Cutty Sark and placed an online order (Order #397216) to my table. However, the staff member at the till—a lady with glasses—insisted that I carry the items to my table myself. Despite explaining that the order included seven glasses and was too heavy, she still made me carry half of it. This behavior was not only unprofessional but also felt discriminatory, as I strongly believe she treated me this way because I am not British. Such treatment is unacceptable and goes against the customer service standards one expects. Extremely disappointed with this experience.