Jasmine House in Cheltenham

No stars given for atmosphere cos it was a takeaway by Just Eat - would have left a review on there but can't find where to do it. Deliveroo is easier to do this. But my goodness!! Best chinese we have ever had and that includes from when we lived in New York😃!! Chicken in satay with a proper peanut sauce!! Duck in a plum sauce that I couldn't make better myself and a sweet and sour pork in a sauce that wasn't just an orange gloop but proper sweet and sour with peppers carrot and crispy pork. Amazing!!!

The food is very tasteful and fresh. I enjoyed it so much. Thanks

Pretty tasty food though you should definitely list allergens on your menu, and absolutely include what meat or fish a product includes as a minimum.

By far the best Chinese takeaway all cooked lovely and I am like a food critic very fussy and have tried nearly all Chinese takeaways. I go here twice a week

Waited nearly 2 hours for food and had no answer when I tried to call for an update. Wouldn’t recommend ordering directly from their website.

Good food. A bit expensive, but tasty. I highly recommend the salt and pepper squid!!!

Great food terrible customer service can never seem to be able to pick up the phone. No one wants to wait 15 minutes for an order sometimes people would want it ordered for collection via phone needs improvement. Still no answering the phone disgusting service

Noodles were overloaded with ginger never had such a bad taste in my mouth get Chinese all the time tried this out for the first time and had to throw it away tried calling for a refund and no answer 👎

Have used this " Chinese " for many yrs, seen various owners come and go, if you want to change your order slightly, no problem, only one small drawback, delivery time a bit slapdash, but well worth it. Up date 2023, prices have gone up a lot, its the same everywhere. One small point, it may help to have more counter staff at the weekends.

Its takeaway and the best in Cheltenham love it always order from them .best beef curry in my opinion .food is great

Honestly the best Chinese in Cheltenham always hot and full of flavor with good size portions

It does do chicken balls which most other chinese take aways don't do. Disappointingly they advertise that if you spend more than £15 and live within 3.5 miles they deliver for free. Southam is within this distance and I always spend over £15 but I am always refused free delivery, so the claim is not accurate.

Food is good but times are way out if you order... expect to wait an extra 20 mins more than the time they tell you to arrive to collect

This take away food is delicious.

For years i've been looking for a good Chinese / Cantonese takeaway or restaurant. I've often been disappointed. I found this place on Deliveroo and now its my favourite! The food is always bang on. The spare ribs are perfect. It reminds me a lot of the Chinese takeaways i used to have when i was a child. Great job. Not actually been to the takeaway, but the delivery through Deliveroo and JustEat are great.

Food is good service is ridiculous, its always been bad they never answer the phone so i order online but the last time i ordered a delivery the online order system said 50mins 1h and 30mins later after no 1 answering the phone i drive there my order is ready the woman said we're busy tonight and gives me a bottle of coke for the £3 delivery charge 🤨 tonight i ordered online to pick up no 1 is monitoring the online orders so I've been charged £15 and they took so long my order automatically cancelled but I've still been charged. Never again

Always delicious delivery. Excellent service and food. (Ashlea Meadow, bishops cleeve.) 5 star take away

Good food at a reasonable price

Nice Chinese not my usual place. Good value and was tasty just not the best I've had

Ordered a delivery at 6.00 last night 12/3/22. Had an email to say it would be delivered in 80mins, that 7.20 app. No delivery at 7.40 so I started ringing them. Rang 8 times no answer. My food was eventually delivered at 8.40, I did not accept it and sent it back. Have had delivery from them before, no problem. Shame because the food is good but obviously not there customer service, what a way to treat a customer.

Ordered at 6.30 and still being fed lies at 9.45 about it being on its way. Terrible customer service.

This is still a really good Chinese takeaway. I live local so always collect myself and it always hot and fresh. Price is starting to creep up a bit but still worth it

Outrageous standards, 2 dead large fish floating on the top of their fish tank as soon as you walk in there, enough to put anyone off their food. Clearly cannot look after animals, would definitely not trust their hygiene in their kitchen. Absolutely disgraceful would not get your Chinese from here, walked straight out. Vile. 0 hygiene.

Food was very late but tasted great.

OUTRAGEOUS MANNERS & CUSTOMER SERVICES SKILLS OVER PRICED ,& THIEVES!!! We ordered a nice family meal. See picture below. Have used this take away for 15 + years . It is a treat once a month as we are not multi millionaires. The bill came to £63 which I thought was high but none the less went with it, delivery driver was well mannered and polite,. Seemed a rather lot of food as we were dishing out, and realised they had taken order as a chicken satay and extra chicken chow mien which put the price up by 12.90 Problem could of been easily resolved with a phone call, greeted them in Mandarin Chinese to explain the extra dishes . The lady owner was straight on the defensive and would not listen as there was fault on her part. After calmly saying the food was ok and could still be resolved the owner then started to get irate and reiterated the order to myself, to which I explained chicken satay would not have been ordered as no one in the house eats it and we stick to the same order every time. 🙂bit boring but that’s how we roll. The lady owner then got more irate and repeated the order back to me which is very well but where did chicken satay and extra chow mien com from . Would like to know if anyone else has been subjected to this thievery and disgusting customer service . We believe this is just a cash grab but are aware that orders can get muddled at times but not to this extreme. After going over the error again calmly and trying to appeal to her better nature she proceeded to get more irate and requested me to get off the phone as they are busy, proving they are out for the money and not giving a hoot about the customer. This could of been so easily solved . As it stands she was not willing to listen to me as soon as she realised it was a complaint and not an order, which just shows the lack of customer care on their part. She said I will have to go round to the shop very angrily, as they are busy, once again showing complete lack of empathy. By this time she was almost shouting at me and told me to go use another shop and with that I ended the call after saying I shall be reporting them. I have noticed over the years the rise in prices making this one of the dearest takeaways around town. They have stolen £12.90 we have two dishes we did not order, one we can eat the other will be wasted unfortunately. I personally find this a very big shame as this could of been resolved instantly. Is this an issue with anyone else, would love to know. CROOKS …….

Always delicious food. Love the thia green special curry. Lovely people too.always on time with there delivery.never had a problem with jasmine house.thank you jasmine house.❤

Lovely food and plentiful. Speedy delivery. What's not to like

Food is excellent been going to Jasmine House for years always great and people are really nice too spare ribs chilli no salt and crispy shredded chicken springrolls Jasmine House chow mein and Jasmine House fried rice

Ordered on the app nice and easy. The food turned up just a few minutes early and whats absolutely spot on Nice and hot too We will use again

Really nicely cooked dishes and if you choose healthy food it’s really clean tasting and non greasy - will definitely try it again

Used this place twice in the last few weeks and the food has been excellent, arrived hot to very good service.

I can swear they have the best chow mein and spicy shreeded chicken in town! Also, I saw that they are buying their ingredients from expensive supplier so they deserve only good reviews!

Always good food, and quick service as well.

Consistent quality of freshly cooked Chinese food. With a smile too.

Thankyou jasmine house so glad you are back, amazing food tonight..😍

Delicious. Consistently good food and service from here.

Food was tasty! Good delivery time

Consistent quality and taste. I enjoy everything I’ve ever ordered from them. Good portions too.

Was lovely! Don’t know why I didn’t give food 5 stars cos can’t complain about any of it! 🤣

Food was rank - all just swimming in grease and muck. Disgusting food. Not nice at all. Decided to bin it and order from somewhere else. Won’t order again.

Very nice food enjoyed it deffo go there again

One the best Chinese meals I’ve had! And those ribs.... wonderful Thank you

Gorgeous food and excellent customer service as always

Had Chinese from there twice now and both times have been amazing!! Will 100% order from there again!!

Accidentally sent my order to the wrong address and the driver was amazing brought it around the corner to me with no problems, big smile and very friendly was really refreshing and pleasant. Food was amazing as it always is, thank you.

Lovely tasting Chinese food . Tried a fair few in Cheltenham and this has to be one of the best so far

Always lovely food from here Thankyou very much.

The best Chinese takeaway I’ve had by miles! The food is so tasty and full of flavour. No MSG, and the quality of the ingredients is superb. Big, succulent prawns, quality meat, every dish was perfect. I asked for it to be delivered ASAP so the fact it arrived early was even better. I’d order again from them in a heartbeat, and I’d definitely recommend them.

Best food and service I've had in Cheltenham for Chinese, will be the only place I order with from now on

Lovely tasty food every single time!!! Thank you!!!

2nd time ive ordered and has been right on time and great food both times. Keep it up.

First time ordering from here as I’m new to the area, the prices are really good and enjoyed all I ordered. The prawn toast was thick and chunky, really delicious. Very speedy and friendly delivery too! Thank you.

Some of the chicken from the Crispy Chicken in Honey & Lemon Sauce was a little tough, but besides that still fine, my only complaint.

The food tasted great, arrived really hot etc. So can’t fault the food. But the delivery was late. Arrived 40-45 minutes later than expected. So from the time we ordered, we waited at least 2 hours for the food to be delivered. Which is far longer than anywhere else we have ordered from previously... we called to ask when it would arrive and had no apology for the late delivery, just told that it was on its way, with no timeframe on when it would arrive. Purely based on this, we will not being ordering from here again.

excellent thai style beef, hot sour soup and crispy chicken with pineapple sauce. 10/10

Not happy with chicken bones in curry so will not use again.

Was a very delicious meal. Really enjoyed

Ordered a delivery. Order was nearly an hour and a half. When rang to ask where it was, was told they are busy but if we'd gone into the shop we wouldn't have been waiting so long. When it finally arrived it was missing an item. When rang to ask to delver it was told can we come collect it! Completely defeats having a delivery! They did deliver in the end, after 20 mins. Will not use again.

Just finished eating and wow... beautiful food

Delicious Chinese takeaway that can be ordered online via Just Eat for easy collection or delivery. Great service also.

Very bad. Lots of MSG. Very harmful to health. Don't eat there because of the cheap price, because the materials are cheap. the boss 陳杰輝 is hostile to criticism & ignores to any improvement. I hate MSG & told the cook already but he still put MSG

too much MSG, nothing special , very normal Chinese food

Extremely poor service food was 2 hours late then forgot our drinks then had to wait another 20 minutes for the drinks would not recommend this place at all

Amazing place.. been using it since they opened and no place has done better yet

Ordered a takeaway. Food is average. Black bean sauce not spicy, tasted like uncle Ben's with a slightly medicinal taste. Had a strong thirst overnight and a headache, usually how I react to msg laden food. Certainly not the best chinese in Cheltenham. The food was hot on arrival, and the customer service was fine, but cannot recommend the food.

Our Chinese of choice, they do some great dishes and all the standard favourites too. The Tofu dishes are their best.

Absolutely gorgeous food from here. Large portions and cooked to perfection.If you have not tried here its a must. As is far superior to other chinese takeaways in Cheltenham.

Cracking food!!! Highly recommend!

Great Quality food, very tasty and arrived quicker than the delivery time would definitely recommend

food was average. staff were rude and unapologetic when food was 45 minutes late

Food was tasty, warm and before time. Even the can of cola was cold.

Great food quick delivery and very tasty.

Baby was asleep so asked driver not to ring bell. Very good and rang mobile respecting our request.

Ordered a take away from this place tonight. They forgot our rice. So we had 3 mains with no rice. Called back, were told rice is on its way. Waited for over 40 minutes, it never arrived!!! The driver called us and told he could not find our house (even though the food has already been delivered earlier that same evening) and they just gave up on trying to find us. By that point we were quite upset, however, when we did open our mains, the food was not good either!! My Thai green curry did not taste like Thai green curry at all, and it had mushrooms in it, even though mushrooms were separate and I was careful not to choose that option, as I don't like mushrooms! Chicken was very chewy. However, the worst thing is that no one offered us a refund for the rice we never got!!! They basically took our money for nothing. I cannot find an email address for this place anywhere, so if you are the owner/manager and reading this, I would like a refund for the whole meal please, as it's a disgrace!

perfect once again.food always excellent never had a problem dont matter if i pick up or get it delivered.delivery was outstanding .polite delivery man and food was very hot.well done jasmine team keep up the excellent work. very happy.

Food really nice turned up early defo order again

Friendly delivery guy, despite having issues finding my house. Really good food for a cheap price

The best ribs we have ever had from a take-away

Absolutely disgusting the order was incredibly late nearly a extra 20 mins and even worse I found multiple white hairs through out my food especially in the fried rice this is appalling

Good food, early delivery, order from them again.

great sized portion and very tasty .

disgusting service. the delivery driver was yelling at me down the phone because he couldn't find my address. won't be ordering from here again.

goergous food and piping hot. thank you

Food was delicious! They forgot 1 item but rang them and they re-delivered it quickly and hot.

I have ordered from here a few times before & it has always been ok but tonight meal was awful. We ordered the set meal for 1 consisting of chicken curry, chicken balls & rice. The chicken balls looked & tasted like they were cooked a week ago :( we also ordered the mixed starter consisting of ribs, chicken wings, prawn toast & spring rolls...the ribs had more fat than meat & the prawn toast & spring rolls were cooked within an inch of their lives!! we also ordered a side of chips that again looked & tasted like they were cooked a week ago. So overall a very poor meal & I won't be ordering from here again!!! Poor poor poor!!

food was so late wasn't happy at all. and there was no apology from the driver 😡

Great tasting food! My new favorite Chinese take away! From start to finish a treat. Love this place!

They sent it to the wrong house its was supposed to be here at 9:15 and still hasn't came yet and is 9:50

Spare Ribs with BBQ Sauce BEST EVER!

So far not good! It is already half an hour late after already waiting an hour! Phone constantly ringing off as busy so no way of getting in touch! NOT IMPRESSED! Will update once weve actually tried the food if it gets here!

wait time was an hour and then they were still half an hour late! number was contantly engaged so i couldnt get through to ask what was going on. food finally arrivedand the guy didnt apologise, just said "ordered a chinese?" i said yes to which he then practically threw it at me and walked off! the only saving grace is that the food was really good and hot.

Great food as usual cannot fault

Great food, great service, will definitely order again!

chicken balls a little over done but other than that lovely

So glad there are delivering again my favourite chinese food is always amazing never had a bad meal from here and delivery is always quick

Quick service and delicious food !

Great food every time. Set meal for 4 is very generous and good mix.

So glad they are delivering again - the only restaurant we order from. It didn't disappoint - can't wait to order again.

I order 2 of something and one wes delivered when I rung up they said it was only 1 .i know I changed it to 2 so wasn't very happy with that

Gorgeous food yet again, best Chinese around.