Jasmine House Chinese Cuisine in Ashford

Food was ok, nothing to go crazy about. Small portions. Was quite dear for what we had. Waitress started taking plates over my shoulder prior to us finishing eating. As we were here for work purposes, we didn’t want to pay the service charge as we can’t claim it back. Asked politely, was met with reasonable questions was everything ok? And I said yes, then she walked away rudely in a huff and then the waiter and her were arguing about us taking the tip off. When we left, we said thanks and goodbye and were totally ignored as they were that annoyed. Quite disappointed really. For clarity I tip when I eat out the majority of times, but this service didn’t warrant it as well as being for work. They charged us £2 for a little dip too which niggled me.

I’d like to recommend this place as an excellent restaurant with delicious food and great service. They have lovely wine, served warm, and excellent non-alcoholic drinks.

We were in Kent as German tourists for the weekend and last Friday we ordered the vegetarian platter for two as a takeaway. Everything was excellent, the order went smoothly, the food was ready at the agreed time, and the quality was absolutely outstanding! A very well put-together set meal, and all the flavours were really very good. The best Chinese takeaway we've had in the UK so far, and we're often there! Regarding the point that many people make: yes, the food is not cheap, but it is absolutely worth the price!

Always get our take away when visiting family member. Not disappointed. Love tge food, tad expensive from where were from but always delicious.

We were invited to a meal out with family to Jasmine’s due to their original place being shut. First impression was that it looked a bit dated but that doesn’t matter if the food’s good. We all were given menus and the first thing we all said was how expensive it was. My wife and son ordered the sea food sharing dish, My wife initially was the only one to want it but for some reason it’s a minimum of two people to order it so now it’s £30. It arrived and to be honest it was enough for one and not worth the price for the amount you got. All the food was nice and everyone liked it but no one said it was good value for the price each thing costs. It’s not London but priced like it is.

Knew to the area and wanted a nice chinese meal to celebrate, found this restaurant on google and reviews were good so gave it a try , so glad we did , food amazing , staff happy and friendly quick service lovely ambiance, had a great evening and cocktails gorgeous! Definitely going back . Great find

Such a gorgeous restaurant, very atmospheric but it is expensive. It's not as exceptional as it was a few years ago, possibly due to a different chef and prices of produce now, however it's still a treat to visit. We have our favourite members of staff that have been amazing ever since our first visit but a number of new members have been introduced over the past year or so that don't quite have that "amazing jasmine house touch"

Avoid! Bad food extortionate prices poor service. Don’t recommend at all. We even got sick after eating here

Nice place but probably the most expensive restaurant outside (and even in) London! Good service but the car park could do with resurfacing

Wonderful food and very friendly staff, made to feel very welcome. Will definitely be going back again. Extensive menu to try.

Average, why do all Chinese restaurants rush their customers !

Best Chinese restaurant we’ve been to for YEARS!!

Absolutely gorgeous restaurant, took my 15 yo for birthday dinner as she loves Chinese food. The restaurant is beautifully decorated, the staff very polite and professional. Food was amazing, even my partner who visited Hong Kong said that this was the best food he ever tried. They surprised my daughter with birthday song and dessert 🍨 too and it was just an amazing relaxing place to have a family dinner. Thank you. Highly recommend.

Not the cheapest, but defiantly one of the best Chines restaurants/take away in the area.

We had a lovely meal here with friends for a Birthday celebration 🎉 the food was amazing, but what really spoilt it for us all was there a big party in for food with lots of children which obviously thought the restaurant was a play ground and was running around all the tables shouting,whilst the parents sat chatting...This is not acceptable especially when you're out for a special occasion and the cost of the night...so would probably think twice again ...

Delicious food and friendly staff. Edit: I came here again today and everything is as perfect as always, Thank you!

Not sure if they’ve changed hands at Jasmine house but service was very poor and prices seem to have risen significantly. Very disappointing

Excellent food. The best Chinese food we have had in England on all our visits, including top-end in London. The service is friendly and efficient. They are very flexible allowing you to take your time or move through. It has a very pleasing, elegant layout and decor. We visited 3 times in the week we were in Kent and enjoyed every one. We tried different things on each visit and we were very pleased with them all. Very fresh and tasty. We tried the chicken spring rolls, the duck pancakes, the pork dumplings, peking steak, sweet and sour pork (very crispy, as it should be), chicken with ginger and spring onions plus special fried rice. It is a popular place and we can see why. Recommend you book a table, it gets busy with family groups. Highly recommend.

We visited the Jasmine House after reading the reviews on Trip Advisor. I can't believe the poor reviews on there because we found this restaurant to be excellent in every way. We visit lots of restaurants and this one ranks among the best we've found. Delicious mixed hors d'ouvres (the ran toasts were exceptional the sping rolls were so light and crisp), were followed by an aromatic crispy duck that was perfect/ We then sampled sweet and sour chicken, crispy chilli beef, chicken and cashew nuts and a sizzling chicken and spring onion. All were lovely and very tasty. We finished with ice cream, banana fritters and apple fritters. Portion sizes were large, the service was superb and the food arrived quickly and piping hot. There waa also no problems when we wanted to take a pause between each course. Yop marks Jasmin House!

Jasmine is really good. Travel Lodge Ashford is the pits. Honestly, if you do decide to waste your money, bring anti bite cream... that is just for the managers... its awful.

Restaurant well presented, excellent food, service and staff attentive. We look forward to going again

Visited the restaurant today, probably won’t revisit, thought food very expensive compared to other restaurants, portions sizes small, drinks very expensive, restaurant itself well laid out and presentable, car parking good , however value for money poor in my opinion

We ordered the seafood platter which was really nice you can tell they cook everything fresh. However the noodles I was disappointed as they were similar to local takeaways. And the items are definitely overpriced compared to the portions and was expecting more in terms of taste. Customer service could’ve been better since we were faced with comments like “you tell me what you want”and “just wait it’s coming.” It was nice try the place out and the food was good but based on price and service I won’t be visiting again unfortunately.

Great quality food and good service

Just WOW! Superb food and service. A bit pricey but hey... it was worth it.

A very pretty restaurant, our food was served very nicely and it was very yummy!! We had an excellent time. We will definitely be visiting again :)

The food tasted fresh but it was a very long time coming out and then was served warm rather than hot. I can only assume it was waiting to be served to us at our table. We ordered the set menu, a large lemonade and one cider and the bill was £87 for two people. I think it was over priced for the overall experience. Although there was good variation of dishes I would have liked more rice. The service was good, however we didn’t need much attention. There are large tables for larger parties and someone had a birthday celebration where the restaurant played a very long birthday song. Based on my experience this time, I probably wouldn’t return.

Fantastic food, great staff, great atmosphere. Will definitely return.

Good food served promptly but totally impersonal service. On the expensive side especially the drinks. When the service charge was queried by my wife the waiter became aggresive and stated that you must pay by law which is clearly nonsense. He then continued to rant his opinions with a very bad attitude. We paid up and left. We are four people all working in a customer facing environment for many years. Needless to say we will not return.

My son and I visited Jasmine House Chinese for the first time this evening and it was fantastic! Food was amazing and the service was outstanding. I’d highly recommend.

Went Saturday 10th February 2024 for my birthday and was impressed with food and service very friendly staff,would recommend and will return for a evening Again.

Went to celebrate Chinese New Year and wasn’t disappointed at all! Ordered vegetarian meal and it was absolutely filling and delicious to say the least.

This was our second visit to the Jasmine House, the food quality, service and atmosphere are exemplary. We had the mixed hors d'oeuvres for a starter followed up with the quarter aromatic duck, chicken in satay sauce, and Kung po chicken. The food was all excellent and we will definitely return.

We were here for a celebratory dinner with friends who hadn't previously has the Jasmine House experience. The restaurant is immaculate and always has a lively and inviting atmosphere. As ever the food was beyond delicious. The courses were beautifully presented, by friendly, attentive and professional staff. the quality of the food was excellent, with generous portion sizes and fairly priced. We had a great evening, as clearly did the other guests. Thank you Jasmine House for another great evening.

We have not been since before Covid but thought we would give it a try. We had Hot & Sour Soup & prawn crackers - very good perhaps a bit vinegary Sizzling scallops with ginger & spring onion - SUPERB - scallops make a change Spicy Chilli Aubergine - very nice - different Boiled Rice Chinese Tea A very nice meal but it seemed a bit expensive at £72.60

I’m reviewing a takeaway but it didn’t give me that option. We have ordered takeouts from here for sometime, but our last one was our last one! Incredibly expensive now and the prices keep going up. The food is ok but really not worth the prices they are charging - shame!

Such a lovely restaurant inside, food was perfect and the staff willing to help you. Would definitely recommend it.

Just excellent food,really good.Will use it again,thank you

Perfect food, service and nicely decorated restaurant. Bit of a hidden gem really. Highly recommend and will look forward to going back and trying some new dishes.

I used to come here years ago when it was the Happy Eater. Its a lovely big restaurant and warm in the winter with calming music in the background. We had the garlic broccoli, Hong Kong style chicken, king prawn curry and chicken chowmein. The food was excellent and the staff very friendly. Highly recommended!

Food was great. The menu is extensive. Staff polite & attentive. Definitely recommend 10/10

I held my mum and dads 25th anniversary party here. Everything was perfect. The staff, the food and atmosphere. Definitely recommend. Gerry the manager and his team made sure everything was 10/10. Bearing in mind there was 75 guests. Everyone commented on the amazing service and how amazing the food was.

An amazing place with great food and service. There's plenty of parking available which is accessed straight off the A20 and always loads of spaces available. The staff are really friendly and happy to help. The food is amazing and there's plenty to choose from, even on the all you can eat menu

Have never been to this restaurant before, but came yesterday evening to collect a take away. The staff were very friendly, and the food ordered was delicious. We shall definitely be using the take away service again, and also come to eat in the restaurant too!

Not welcoming of new customers. 'Regular' customers or those known to the staff got attentive service, while new customers were rarely checked on. Very expensive for the food that you receive. Food nice but not anything special. Would not recommend

Literally the best Chinese in Kent! The service from ALL the staff is so amazing, they make you feel like part of the family! Always greeting you as you come in by name, never rushing you, and just so so polite and genuine. We visit once every few months and Heeno and his team always ask after our family and check where we would like to sit. The food is out of this world! Always fresh, always piping hot and ALWAYS DELICIOUS!! You definitely get what you pay for - and you cannot put a price on the superb atmosphere, experience and quality of service at Jasmine House!

Great food and friendly service. We had the mixed seafood starter set which was delicious. The staff was attentive and really take care of you, service was quick too. They have ample parking space at the front of the restaurant. Overall, a lovely restaurant!

Very good Chinese restaurant. Very attentive, quick and friendly service. Reasonably priced.

Pleasant and comfortable inside but a little gloomy. The staff were very pleasant when their attention was called. The menu is comprehensive with a good choice for different tastes and the "taster" menus at set prices are good. There is a good drinks menu. The dishes we tried were very tasty and well presented but angled to the "English taste" rather than Cantonese food elsewhere. I noticed that regulars are treated very well and there was a great party for a birthday celebration. Also children were treated very well. They are clearly very popular for takeaway meals Good parking and access for the disabled.

We've been coming here for years. This time, there seemed to be a lot of new staff which we are quite concerned about as we have always enjoyed the maitre D (Hena??) who has been there every time we visited before, but this time was missing. The atmosphere didn't seem the same without him as he is brilliant. I would have given four stars as the food was still quite good (wonder how for much longer), but I am quite annoyed. As usual we ordered a lot so asked for a 'doggy bag'. We got 4 plastic dishes and a carrier bag. When the bill arrived it states £2.00 for the dishes and 50p for the flimsy carrier bag. First time ever charged. We had not been told! They also added a service charge which we would always pay BUT which I later kept kicking myself for not deducting the £2.50 from. This is a petty, greedy charge particularly as our bill came to nearly £140! Think again Jasmine staff. Treating customers as a cash cow might work for a short while, but it could be the first moves to people not returning.

Fantastic food, service and lovely people. Recommended

Service impeccable, food well presented, a little expensive, but where isn't it.

Really lovely restaurant great food good service atmosphere was great my mothers birthday family of 8 we had beers few bottles few cokes ! I have been hear before for my brothers b day eight people last time the bill was £240 This time is £455 pounds !!! That’s a weeks holiday for one ☝️ Meal one night. Expensive.

Couldn't fault the food all be it very overpriced, but waited 20 minutes for a drink , then my wine was topped up from the wrong bottle and didn't even offer to change the glass and was charged for a takeaway carton for food i had already payed for but couldn't finish then slapped with a service charge, when I challenged the charge waiter became very argumentative and confrontational. Definitely won't return 😕

Delicious food and plenty of it! Staff very helpful despite being very busy! Only slightly high drinks prices stopped me giving the full 5 stars, but would certainly visit again!

Lovely evening with family. Very nice food. Staff friendly.

Best chinese food I have ever had.

This restaurant is beautifully decorated, perfect comfortable temperature and very welcoming. The staff are friendly and attentive and take the time to chat to you. Food is delivered quickly and served hot. Although slightly expensive, it was very nice. Its just a shame that some of the 'locals' are not family friendly and went out of their way to ensure we felt uncomfortable as we left. However staff were very appreciative of our service

We have been eating at Jasmine House for a some years and there is always a warm welcome. The food is absolutely superb – I cannot adequately describe how perfect it is. The staff are wonderful and make time to converse with diners which is delightful. We always leave feeling that we want to return soon and we are always confident that we will again experience the same high standards. We do not live locally and we highly recommend Jasmine House as it is worth travelling to.

The food was good as always but price increases and service has made the experience too much for a midweek night out. A mixed starter, one main, noodles and rice plus modest drinks came to a few pence under £70 for 2. It will still be an option for us to return but price will be a consideration.

It’s more so Chinese for “the Brits”, which if this is your game, then I am sure you’ll enjoy this. But you’d find this food from any other Chinese takeaway, and if you’d be looking for authentic Chinese dishes, then this might not be your place. Good facilities for baby change however.

Wow ! An amazing meal this evening Our first visit having moved recently to just 5 miles down the road , needless to say we will be back often ! We had set menu B , so much food and all so wonderfully cooked and tasty The staff are friendly and attentive Can honestly say I don’t remember ever having a better chinese meal Thank you!

Really nice staff and good quality

Great welcome, pleasant staff and good food at a price. Amazed that, although finger bowls were provided, the napkins were only flimsy paper. My only other criticism was that the prices actually charged were higher than those shown on the online menu and the total bill was higher than similar restaurants to start with. A 10% service charge was incuded on the bill, which was more than fair, as the service was very good indeed. A single serving of rice is enough for at least two people.

Loved the vist. Saw the restaurant when driving by.glad we did stop.Of course we be back. Unfortunately not near home. Great staff and fantastic food. Keep it up.

The meal was well below standards expected and could not believe it was cold on delivery - but simply sitting in a bag in the back of a car that was no surpise

Booked a party of 27 for a Birthday celebration and was perfect! Amazing Chinese restaurant, must be the best in Kent! Big portions, very clean, excellent presentation and very tasty! Impeccable service!

Great food great people just could have done a little more for Valentines.

Amazing delicious food. Best chinese ever tasted. Dishes presented really nicely. Staff were brilliant and friendly. Would highly recommend to everyone. Will definitely be going back very soon. Thank you for a lovely evening.

Food ok but way over priced for the quality. Sad to say I won’t be returning. Spent £66 for this!!! Shocking. EDIT: our fault for not checking out the menu first…

Great food and staff. Exceeded all expectations.

Best Chinese in the area and nice friendly staff

Food was lovely... Staff so helpful, polite and friendly.. just found bit pricey but so everything at moment

Always amazing food, atmosphere and fantastic staff 😀

Cannot even explain how much I love this place! The best in Kent, if not the UK! Fed a family of 6 for £100 and we were all full. We were given the option to wait or get our food. It was all hot. Staff were very kind despite our crying babies. JUST AMAZING It was so delicious and was worth every penny. Far better than a posh Chinese in China town (London) in respects of the quality and staff. 110% would recommend!!!! 😇

Great takeaway, really tasty food.

First time at this restaurant. Was 10 mile drive from home but worth every mile. Good first impression, nice surroundings! Staff friendly and professional there when you want them but not annoying you all the time. Food was DELICIOUS!! Very good quality products and tasty. Good size portions. Made our mind up after the starter that we would go back to eat there again.

The best Chinese in Kent! We had the most delicious meal last night everything was perfect - highly recommend well everything. We’ll definitely be back.

Twelve of us visited this restaurant for my birthday. We shared the mixed starters and duck and then ordered some mains to share along with noodles. The food was delicious and the staff were so friendly and attentive, nothing was too much for them. I also had happy birthday played for me and was given some ice cream with candles in. Thank you to the staff for making it such a memorable occasion!

Don't judge a book by it's cover - excellent food, good option set menus, excellent value for money given the quality of food on offer, but above all, friendly, welcoming and attentive services. Kicking ourselves we haven't been previously. We'll be back soon. Thank you to all staff last night - we had a great time.

We came because of all the great reviews but urgh, the food was gross. Nice spring rolls and dumplings but tempura is actually basic battered and saturated in oil we had to send it back. Tempura should be light and crispy not heavy and wet with oil. The curry sauce had split and was curdled so I felt robbed to be paying £15 for a dish that was inedible. All top prices but not good food. Maybe the chef was having a bad day…

The food was great but I did find the portions were a bit small, especially prawn toasts I had to start which were £7.50 for 4 bits of toast. The service was excellent, they really looked after myself and my friend. Really fast too. One thing I didn't like was getting interrupted twice by an over the top happy birthday song and dance nonsense with the loud music and flashing lights which is dangerous for epileptic people, including myself but fortunately I was alright. This is something you'd expect in Frankie and Benny's or some other place that does that sort of thing. In terms of the portions, in particular what you're paying, they could be a bit bigger. You can get a whole lot more in the takeaway menu and cheaper! So I think I will stick with takeaway in future for now. Other than that, I enjoyed myself.

Went due to TA and was not let down, staff were friendly and food was excellent. Had the set meal and portions were good. I would recommend to book as night we visited was full. Only thing I believe let it down was cost of drinks, over £8 for glass of wine and £4.40 for a coke seems excessive to me!!

We are a family of 10 and we have all enjoyed delicious food with very friendly and attentive staff this evening. We couldn't find fault with anything! The restaurant comes highly recommended even provided containers for our left overs to take home. Thank you very much Jasmine House

Great food and service as always. We travel from another town for this restaurant which was taken over a few years back. The owners are very kind and all staff are very welcoming. The food is always cooked fresh and full of taste when served....

By far, the best Chinese restaurant that my wife and I enjoy so much. Superb food, great staff and beautiful surrounding.

This was a birthday meal. We all arrived and sat down. Drink orders were taken and I, the birthday lady ordered a pina colada. I asked for a couple of ice cubes as I don’t like my drinks watered down. I looked at my glass...

It is pricey considering Chinese takeaway containers are usually full but not here (maybe because it’s a restaurant). But I won’t order again because I had burnt noodles, really, it would have taken the chef minutes to fry a new batch. It was uneatable as...

Our first visit but it will not be our last. We enjoyed our lunch here today. The food was very good and the service efficient and friendly. Recommended!

First time here. AMAZING food, everything is quite pricey but upon tasting it i can see why. Basic things like beef fried rice are out of this world, but at 10 quid a bowl then it should be. All our food was brilliant and this...

"Not recommendable!" - Our takeaway meals were mostly tasteless (like the small dish of "Hot & Sour Soup" for £4.80) and some of the standard plastic containers were only half-filled. However, prices were considerably higher compared to other Chinese takeaways. The entire experience left us...

Awful service, we had a guest eating and three waitresses come over a cleared the plates, when one off our party members said are you in a rush for the table the waitress said no and still cleared the table, and took food away whilst...

FYI vegetarian food is not cooked in separate area or utensils. I’m allergic to pork so spoke to staff who checked with manager and confirmed that vegetarian food was cooked in the same woks as other food. Food and service was great.

We called midweek, it was quieter than normal I suspect , however there was still a good atmosphere. the food was very tasty and well presented , portion sizes were ample, the menu was varied and interesting. We will definitely call again

Had a takeaway from this place and did not have a good experience with both the food and a member of staff. That's all I can say very poor

Wow, one of the most tasteless meals I have ever eaten. One might say I ordered a plain dish but everything was watery and tasteless. Partner had a dish with 2 chillis of heat which was also bland. Very disappointing and we won't bother again.

We were in the area celebrating and looked for the best Chinese in Ashford. Jasmine was no.1 and the reviews were very good. We were not disappointed the food was delicious, the ambience was excellent as too was the staff. We could both have pick...

First visit, won't be the last. Impeccable service, very attentive. Food was nothing less than superb, fresh, tasty and most importantly served at the pace we wanted. Absolutely would recommendand, and we will return soon. Thankyou for an excellent meal

Have been going to this restaurant for the last 6 years. The food is amazing and staff can not do enough for you. Great atmosphere as well. Always a fab evening 😊

Ordered a takeaway and it came very quickly - was even able to wait in the car and they can bring it to you! Great service, big portions and good quality food. Highly recommend!