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3.9

Based on 238 opinions finded in 5 websites

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Nº 4275 in 7028 in City of London, Westminster

Nº 563 of 925 British in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..sushibeautifulchickensaladsteak

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Great option for sushi, soups, or bowls (hot and cold), good seating, and a fair price. Friendly staff.

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Georg Busch . 2025-04-25

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Healthy, good value. Fast, but with friendly and personable service.

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Marco Cannavo . 2025-04-22

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I am pretty happy with the service of Sabbir, he is such a welcoming man and he always has a good suggestion regarding food taste. It seems he is quite talented and knows whatever he is doing.

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Sumaiya . 2025-04-13

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I am helped me find gluten free food. He was very patient

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nicola besley . 2025-04-10

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The service is great, sibbir and the team are very welcoming and friendly. I come here often and look forward to coming again

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Mokoy Izeidi . 2025-04-09

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Hitesh is super friendly and helpful! We always have a brilliant experience at this Itsu

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David . 2025-04-07

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We try the salmon poke bowl. The team was absolutely amazing. We are not from London but felt very welcomed. We would definitely come back.

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K.R. Johnson . 2025-04-07

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Hitesh and the staff were very helpful!

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sanika pherwani . 2025-04-06

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Delicious food, many vegetarian and healthy choices

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Mario V . 2025-04-05

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Sibbir is a legend - AMAZING service. Will defo be coming back here :)

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Ella Rees . 2025-04-03

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Very helpful Hitesh helped me out with using my voucher and app! Thanks! Love Itsu

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Tracy Bowring . 2025-03-28

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Hitesh was very kind and entertaining! Great service.

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Luna Komatsuda . 2025-03-28

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Hıtesh is so kindful person, He helped me for my choise, Thank You ! 😊

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MESUT GEÇ TV . 2025-03-28

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Sibbir is great! Very friendly and amazing service

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Apple Pie . 2025-03-23

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Great experience! The staff were so welcoming and sweet, especially Sibbir. 10/10 would recommend as a study spot with some yummy food.

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ruvanthika ganesh . 2025-03-23

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Such good service! Thanks so much Hitesh :)

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Sadie . 2025-03-21

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I appreciated the stellar customer service from Shabab and colleagues despite their busy Friday evening. They were efficient, attentive, good-natured and kind. Food was good value. Thank you.

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Maria Hafalla . 2025-03-21

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Healthy food, great service from Sibbir

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Leo Bull . 2025-03-19

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Shabab was super nice to us. He paid attention to all our needs!

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Leonel Mbaho . 2025-03-17

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Food prepared well, tasted good and eating areas and floors clean. Shabab was very attentive

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Ben Legge . 2025-03-15

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Had a great experience of dining at itsu Bishopsgate Plaza. The atmosphere was very soothing, and enjoyed great customer service by Hitesh. Would definitely recommend it.

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Vaibhav Gandhi . 2025-03-13

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Always the friendliest staff, especially Hitesh, and the most delicious food 😃

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Belinda Donn . 2025-03-13

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Hitesh was very friendly and helpful!

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Federica Notaristefano . 2025-03-13

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Sibbir is the man. Greets customers all the time and helps them with the menu. Amazing guy.

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Reed Willems . 2025-03-11

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Had the coconut soup with chicken and it had no veggies, small amount of chicken and just a ton of rice. Really disappointing compared to a different branch where I had the same thing. :(

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Sanettea . 2025-03-10

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it was an amazing experience .food was simply delicious .highly recommended . Amazing service and well behaviour ,Thank you Sajeeb.

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Tazzy . 2025-03-10

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Had an amazing experience there, and I want to give a special shout-out to Shojib. He was incredibly friendly and attentive, making sure that we had everything we needed throughout our meal. His recommendations were spot on🤩Thank you, Shojib, for making our visit so enjoyable! I look forward to coming back again soon.

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Syeda Bushrat Jahanbithi . 2025-03-09

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I had an amazing experience at Itsu.The food was absolutely delicious, and the service was excellent. Shojib took great care of us, serving with professionalism and politeness. His friendly attitude and attention to detail made the meal even more enjoyable. I truly appreciate the warm hospitality and will definitely be coming back again.

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sultanmd shawon . 2025-03-09

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Sibbir provided some great service. The food was amazing as usual at Itsu. Even got offered some free soup. Amazing!

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Motunrayo Arojojoye . 2025-03-08

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Hitesh was very friendly and helpful.

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Monika Akter . 2025-03-07

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Was served by Hitesh . Very friendly and helpful. Will definitely recommend.

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Md Rahat khan . 2025-03-07

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Excellent Service and Friendly Staff! Had such a great experience at Itsu! Sibbir is super friendly, welcoming, and really helpful when I had questions about the menu. The team were quick, efficient, and made the whole visit really enjoyable. The food was fresh and delicious, and the service just made it even better. Big thanks to Sibbir —can’t wait to come back!

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Jia Mao . 2025-03-07

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Sabbir was excellent today was delighted with his service

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Neil Touss . 2025-03-06

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Came in for a quick meal and Sibbir was fantastic at helping me pick out what to get, really recommend and super friendly service!

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Samuel Salazar . 2025-03-05

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Always make visit on a Tuesday for lunch. Food is always consistently good. Great value too. Customer service from Sibbir 5*. Would highly recommend!

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Nina Shadi . 2025-03-04

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Had a great experience loved the food there plus the hospitality Hitesh was really polite and helpful

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Abdul Khan . 2025-03-04

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Nice food and great service, thank you to Sibbir who helped me with the digital screen! :) The food came super quickly as well.

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Auriane Cirasuolo . 2025-03-04

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Subbinr was very nice and the atmosphere is welcoming

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Richard A . 2025-03-03

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Shibbir is very friendly and great!

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simran aggarwal . 2025-03-03

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Clean, efficient and top customer service by Sibbir who kindly greeted me on entry to the establishment. Not only is the food refreshing but it’s was also refreshing to experience genuine interaction and wonderful customer service

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Baris Yazar . 2025-03-03

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Shabab offered me great customer service and took time to assist me with the self service scanner even as the store was busy, I know it might not sound like much but it's the little things that can change the trajectory of your day. Thank you

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Rumiel Malchezidek . 2025-03-02

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Shabab went above and beyond with his customer service, I felt seen and well accommodated. As soon as I stepped on he familiarized me with the menu and made my much waited meal, that much more enjoyable! Thank you Shabab!

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Trè Moore . 2025-03-02

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Friendly greeting from Sibbir as I entered, post order Sibbir served me my food. Great food, great service, friendly staff. I’m more than happy to come again, not often you get satisfaction for a reasonable price nowadays. Thanks Sibbir and staff.

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Ronan Cronin . 2025-03-02

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Shabady was really helpful and nice on helping me try itsu for the first time!

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Sammy Junior Laouici . 2025-03-01

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Had a lovely visit food was really nice Hitesh was really helpful

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Fariba Hezani . 2025-03-01

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Hitesh is a very kind person he helps me to properly order my lunch

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Silvia Pagliuca . 2025-03-01

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Hitesh is so nice! And sibbir as well!

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Angela Pinto . 2025-03-01

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Hitesh was great very good service :)

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Theo Thompson . 2025-03-01

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Hitesh was amazing! Very yum sushi too

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Ilena Shadbolt . 2025-03-01

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Everything is perfect ! Really Great experience, Thank you Hitesh , for your kindness !

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Amandine Hamadi . 2025-03-01

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Hitesh helped me with the kiosk when I was stuck. Great food too.

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Jen Jan . 2025-03-01

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shabab had great customer service, helped me with my order.

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elene giorgadze . 2025-02-28

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The staff here are super-friendly and helpful, Shabab and the whole crew are a credit to the company. Food is nice too.

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Andrew Cannon . 2025-02-28

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Had a great experience Hitesh was good Thank you it’s

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wendy wong . 2025-02-28

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Nice place good vibe. Shabad was very helpful

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ankit jain . 2025-02-28

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We were trying itsu for the first time and Hitesh's mitsu soup is soo delicious 😋 it was soo fun eating there with my friends, the hospitality was soo good. You must try it. ❤️✨️

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Ezhil Aananthi . 2025-02-28

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Hitesh helped us out so much when struggling with what food to pick and then he made the rest of the stay very enjoyable

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Adriana Dincu . 2025-02-28

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I had a great time tonight, Hitesh helped us with a quick service and a friendly smile. Will definitely be back!

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Cristian Jones . 2025-02-28

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Very bad service, got ordered/shouted randomly by the employee

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Emily Lo . 2025-02-24

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Hitesh was so kind to us with great customer service :)

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Soraya O . 2025-02-23

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First time trying, very nice excellent service! Would recommend

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D . 2025-02-23

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great experience ,very helpfull specially the staff hitesh thankyou somuch for the help

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kishore kothaari . 2025-02-23

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Nice, clean & welcoming store! Great food, wonderful service. Hitesh was very helpful!!

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Bobby Butler . 2025-02-23

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Great food great service!! And I'm so full😂

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Yiso Chen . 2025-02-22

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Sibbir was incredibly helpful when I was ordering my food at Itsu. He was friendly, patient, and made the process so much easier. Great customer service!

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Dema Alhamech . 2025-02-17

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Hit3sh is good+ I like the service+ I am regularly come hero because I like some of food like miso, plus comfortable

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Ivan Better . 2025-02-16

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had a grwat experience here loved the food

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As Ahmed . 2025-02-15

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Incredibly nice and friendly staff

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Natascha . 2025-02-15

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Top service. The manager is fantastic! Checked in on me when he could tell I was a bit confused - and went out of his way to help! Itsu is lucky to have him

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Arisha Arif . 2025-02-15

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Superb location of a chain of restaurants. Clean, easy access and tasty food. Helpful and friendly staff

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karolina . 2025-02-13

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Food it's good as always but there's a guy who followed me and my partner all time, we even couldn't take sauces without feeling followed or watch while there was other people around, personally it's the first time that I feel that way in London and my partner couldn't enjoy their food so I would personally suggest to eat in.

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Hector D B . 2025-02-12

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Great experience - Hitesh was super helpful with his suggestions

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Vasudev Kapoor . 2025-02-11

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The place has a great variety of Japanese food to choose from. The food itself was alright, nothing special, but it was served really quickly, which was nice. The atmosphere was pretty good too, making it a decent spot overall.

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Poonam Saini . 2025-02-09

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Great food and great service! The quality and freshness of the meals is superb! The service is quick and efficient and the staff is very friendly and helpful. I would like to thank Hitesh for his wonderful service!

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Paola Quartulli . 2025-02-09

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I had an outstanding experience with Itsu. From start to finish, the service was exceptional—professional, friendly, and efficient. Hitesh went above and beyond to ensure everything was perfect. It’s rare to find a business that combines such high-quality service with genuine care for their customers. I highly recommend⭐️⭐️⭐️

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H Lucewicz . 2025-02-09

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Great food must try…..their colleague Hitesh is very helpful kind and gives good suggestions.

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Yashika Chhabra . 2025-02-09

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The food was great, we were served by Hitesh. He welcomed us as soon as we entered, he guided on what food to have! Once we ordered he got our order ready very quickly. Definitely recommend!

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Riya Ghelani . 2025-02-09

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Hitesh is an amazing and highly valuable member of staff at the Bishopsgate Itsu branch! I feel very welcome whenever I come here as he never fails to deliver on all fronts. This branch is also perfectly situated near my favourite café so it serves as the ideal lunch spot.

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Raihan Ahmed . 2025-02-09

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itsu - Bishopsgate Plaza, London itsu - Bishopsgate Plaza is a fantastic choice for fresh, healthy, and quick meals. Conveniently located near Liverpool Street Station, it’s perfect for busy professionals, commuters, or anyone looking for a satisfying bite in the area. The menu offers a great selection of Asian-inspired dishes, from sushi to soups and salads, with plenty of vegetarian and vegan options. The food is fresh, well-prepared, and flavorful—ideal for a light yet fulfilling meal. What truly stands out here is the exceptional service. The staff are incredibly friendly, attentive, and go out of their way to ensure you have a great experience. This level of service adds a personal touch to the otherwise fast-paced atmosphere.

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Surakul . 2025-01-16

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Sabir was really helpful and provided great service. Very friendly atmosphere😊

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Eyanat Ahmed . 2025-01-06

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The food was very tasty, but the place is unfortunately very small. You had to hunt for a seat.

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Ádám Szőcs . 2024-12-29

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Fresh coriander, fresh greens...always good

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Heijo xxx . 2024-12-20

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Unfortunately this is a totally cashless business therefore I will not be eating here again.

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Jo Bloggs . 2024-11-27

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It’s ok, a bit busy as it faces the main thoroughfare of Liverpool Street Station. Not many seating areas and expect to share the same table with others. Better options elsewhere for Japanese food in the area.

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mimi . 2024-10-31

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I have been coming to this place since it opened. It is consistently good. Nice staff members too. It is always enjoyable to come here. There is a bug with the order screen where it would freeze on selection of extras. The occurrence is more likely to happen as the day goes on. That a software issue. Corporate folks if you see this get it sorted please.

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Evadne Wu . 2024-10-23

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It was a lovely experience this was my first time trying ITSU I was confused which box to opt for but the staff was really helpful intact hitesh helped me choose the best food for myself Thank you ITSU

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Suchitra Nayak . 2024-10-13

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I went there last week for lunch, picked a typical 9£+ sushi box. Due to their shrinkflation and inflation policy I rate Itsu with 0 stars; prices up by 20% from a year ago, for half the amount of food ! What a joke. All Sushis in the box are literally half the size they used to be so they disintegrate when picking them up and dipping them into sauces.

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sunray sunray . 2024-10-12

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Hitesh today provided exceptional service. His warm welcome and attentive assistance significantly enhanced my stay. He is a valuable asset to the team.

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Sabrina Di Costa . 2024-10-06

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Absolutely perfect service, the place is clean, new and it’s very good

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Thomas Lefevre . 2024-10-05

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The manager is super nice, the place is very clean and well maintained

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Natalia CHMIELEWSKA . 2024-10-05

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The restaurant concept is very Japanese, you pay for the food on a touchscreen and pick it up from a fridge/heater. No need to talk to anyone. But if you need to, the staff is very helpful and nice. They have very good 17-piece sushi for only 9£.

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Anonym Person . 2024-09-22

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A good place to eat something hot. Economical and with very good attention

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Borja Frechilla . 2024-09-12

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Order VG dumpling noodle soup, received chicken. I ate a dumpling before I realised. NOT happy as I am vegan. Please be more careful.

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Melissa Arthur . 2024-08-21

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Itsu, conveniently located near Liverpool Street station, is a spacious eatery, a welcome surprise amidst the busy area. Inside, it's surprisingly large with plenty of seating to relax and enjoy your meal. I opted for the Katsu Curry noodles and wasn't disappointed - the flavors were fantastic and portions generous. The service is quick and efficient, perfect for those on the go. But what sets Itsu apart is their fantastic loyalty scheme, accessible through their app. Highly recommend downloading it for exclusive offers and rewards.

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Max Arthey . 2024-08-02

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Great spot for lunch with lots of healthy options. Super quick service too!

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Nick Panayiotou . 2024-07-15

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Great food, good veggie options, easy to order and good price.

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Andy Joiner . 2024-07-11

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Wow. What great service and advice. Very helpful, great taste and lots of choice.

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Jeremy R . 2024-07-08

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I visited this Itsu in the last week of June and not been here before. I have used several Itsu restaurants in London and they are all good, the food is packaged nicely, calm atmosphere and not overly crowded when i visit. This one in Bishopsgate i found to be enjoyable and i was shown how to scan the items i bought and pay for them using the self service which was new to me ( last one i used it was cards only at the counter). There's toilets aswell if anyone is wondering about. The building is a lovely old one from the outside with two lions heads either side of the front door facing Bishopsgate. Everything was clean and tidy.

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A B . 2024-07-01

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Big thanks to Gabriela at Itsu for her exceptional service! The food was delicious too. A memorable dining experience, we'll definitely come back!

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Alexandru Virlan . 2024-05-12

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Good service ,staff demeanour and well prepared food . The manager Efram made us very welcome.

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Peter Almeida . 2024-05-09

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