Jamaica Blue in Telford and Wrekin

It was a very nice place and atmosphere, Nidhi!

The food and services is amazing 🤩 Ashwary was really good and excellent we really appreciate the hospitality

Very pleased with first visit. Will try again In on the 12th December. May have lost a little magic even though service and food good. Coffee maintained at a high quality level

Served me a raw egg and refused to refund me. Offered a replacement which I asked to be well done but came out runny / undercooked. Poor customer experience.

I love Nidhi and Nilesh.i am a regular customer for jamaica blue Ealing branch.the best cappuccino in Ealing. Definitely recommend.

When every I want to relax and spend time with my self and coffee!! It has to be Jamaica Blue. Amazing food and coffee My fav is Mocha and peri peri wrap. There service also makes you visit them again and again. Good luck guy.

Back in Jamaica Blue....really nice Shaksuka...10 out 10 for delicious spiciness. Loved Oat and Banana Smoothie. Only problem is queue for loos as one out of order!

Amazing coffee and service! Food is fabulous, delicious and served with a smile. Love it!!

I had to think before writing review here in order to be fully fair with all my experience as a regular customer. Floor staff is amazing! They really are, always nice, helpful, friendly - the issue is a manger who probably doesn’t have much of experience working in customer service. He is incredibly rude and in my opinion head office should send him for training as he clearly doesn’t know basic skills needed for the job his is doing. I am not being sarcastic, I truly mean that if you send him on training maybe something will change as at the moment he doesn’t really know much about customer service, etiquette and how to speak to customers. Even though I was a regular, (I only ordered coffees this time but I had ordered their food quite few times before) I won’t came again, but truly believe this place has a potential if management get training or if it is replaced with someone more competent. PS a bit my mistake not to look clearly for a prices, but on the other hand on the table menu I couldn’t see price for an espresso, the prices should be clear in the menu as well. I probably should avoid discussion but prices are higher than in central London boutique cafe's. So worth checking to see where is the limit in terms of coffee prices :)

I loved hot chocolate coffee……….thanks to nidhi 👍 best coffee ever and all the staff are very helpful and pleasant

I am a regular customer of Nidhi dhe is the best manager and I love the way she welcomes and attends the customer. Best customer service I have received by her. I definitely recommend.

Nidhi is amazing! Coffee is great and the food is already great

The best café in Ealing for relaxing with a cup of coffee! The atmosphere is cosy and inviting, perfect for unwinding. I love bringing my baby here—there are excellent facilities for families, and the staff are incredibly friendly, attentive, and accommodating!

The staff were absolutely amazing

The staff here at Jamaica blue were absolutely fabulous. We did a little get together for our friends birthday and they were super helpful.

They were so nice and let us give a cake and they sang happy birthday and added candles and even gave a present afterwards.

Food is always amazing, sterling customer service everytime. Love my breakfasts here recommend the big breakkie and the Eggs Benny. Great chill out spot for those working on their laptops and those out with a loved one or a friend.

Recently came Jamaica blue in Ealing to do some uni work with friends, atmosphere is nice and customer service is very welcoming. Coffee is also very tasty. Thank you

It looks very nice on the outside, and the cappuccino was excellent. However, the Korean BBQ burger which they are promoting, almost cost me my life. I got terrible adverse allergic reaction, skin allergy rashes, and never in my life did I have any allergies. I am from Europe, and am well-traveled. I have been to most of Europe, East and Southeast Asia, Middle East and North America, and it never happened to me before. I am not sure whether it's because of the poor hygiene, rubbery low-quality chicken full of hormones, or because they use some spices foreign to the European continent. Also, if you notice, their replies to all the 1-star reviews are negative and not indicative of someone who knows how to work in customer service. Please respect the people who pay your salary and learn from your reviews, instead of attacking people for expressing their feedback. I am happy I did not get salmonella here. Kindly adhere to the hygiene standards in your area, as other people's lives depends on that. Thank you.

Extra, extra, read all about it! Halfway through my important meeting my call has dropped. I'm thinking it's me and my device so I reset it - having raised it with one of the staff members (rather apologetic and a kind chap) who mentions that its a known issue within the cafe, so i decide to share my experience with the manager who is unwilling to listen and justifying that its not their problem. ****Reality check moment**** It is your problem as you are misleading customers by advertising WiFi as a selling point of your service - be honest and upfront that we offer the WiFi roulette where it really is pot luck but a high chance your meeting will be interrupted and our WiFi crash. I was a pretty regular customer here but I shall not be returning again due to the incompetence of the manager (Nidhi). The manager clearly lacks any empathy and continues to be defensive around issues which are within their control. The last couple of times - their WiFi has cut on me, whilst I could mistake it for a glitch the first time, unfortunately this time around it's confirmed that they're unwilling to do anything about it. Why have a cafe and claim to offer WiFi when you clearly aren't able to meet basic needs of the customer which is connectivity? Then defending it and blaming the local postcode and for me to complain to the council if I had an issue? Then not being willing to resolve the matter by stating 'if you're not happy then don't come back, this is my shop' all as a response to me gently raising a concern around my expectations not being met and as a result I simply went down the road to ARISE (black and yellow cafe) where I was able to get coverage without interruption. Worth having a read of the other reviews as something clearly is the common denominator here: you guessed it - it's the management. Recommendations: Remove the WiFi service advertisement as part of your premises and hire a new manager. Continue this way and you really have a bleak future. AVOID THIS PLACE! Please note: Their immature response to my complaint sums it all up. They're a clown's hat short of being a circus. I'll be sure to pass the word around as a local guide.

A beautiful and cosy place to enjoy a well deserved meal. Amazing food quality made fresh just for you.

It was my first time visiting and I had a lovely time here. The staff were very friendly and the food was delicious. Would recommend to anyone who is looking for a new brunch spot!

We went to JB today as they welcome dogs, the food was OK the price £15 for a burger & chips, atmosphere was good mix of people from all ages. The bathrooms were broken so had to go out and upstairs but hey these things happen. The floor staff were very nice and helpful 👏👏👏 well done guys. All together a good experience.

Best trendy cafe, nice selection of food and deserts Nidhi is my favourite.

First time in this restaurant. Had the smashed Avocado & tea. The service was fast & friendly food was delicious. A little pricey £15.70, but otherwise highly recommend.

Very good big brekkie with low gluten bread option. They also serve loose leaf tea in a pot.

We have had coffee here many times and spend a lot and service is nothing to rave about and coffee is ok. We came here today around 9.45am and the cafe is near empty. I sat down and decided to give my baby food so my coffee does not get cold. I was jumped on by a lady who asks me if i am changing my baby's nappy! I am holding cheese so was a bit confused. She tells me i need to order now or leave. Still shocked about the changing comment i said let me give her some cheese and I will order breakfast too. She says no thats not allowed. I said my coffee will get cold then her manager who has seen me many times says to me leave coz we are busy now. THE PLACE WAS EMPTY!!! The whole experience ruined my day and i just went home afterwards very upset. Their coffee is worse than costa and they are behaving like they are Michlin star establishment! Dont bother with this place coz they dont respect people with children. Their response to above comment is - i always come here and feed my baby and dont order anything! Shocking that you see all muslim women with hijab as the same. I have been coming there before i even had a baby. Its now obvious with your response thatyou have targeted me coz of my religion. Disgraceful racist establishment you are. I wont come and I will tell everyone I know about your treatment to muslims.

A lovely place with great coffee and professional staff.

Perfect food and lovely atmosphere, polite , friendly definitely coming again 🩷

excellent coffee highly recommend

Lovely lovely place, big with lots of seating. Staff super helpful, we had a mini birthday cake and they really made it special for us. Lovely place !

came in on Friday and I was so displeased with the service! the owners or managers was arguing at the till for so long, and flirting it felts so unprofessional. I was waiting for atleast 5 minutes to get my order, all whilst the pair was arguing all for mediocre coffee! Do not recommend

The atmosphere is what you make it, but I don't like snobby Karens and this place looked like it attracted those types of people. The food was presented portioned and seasoned well. You can ask for turkey bacon which is halal. A staff member in the headscarf greatly assisted me by informing me of which menu items are halal and which are not. You're not going to be spending peanuts because you're paying for quality. The picture I have posted in this review cost me roughly £48. There were two bottles of sparkling water which are not in the photo.

I enjoyed big breaking and cappuccino. Would love to go again

I really enjoyed my Turkish eggs and flat white. I would love to come again next week.

Really loved the ambiance, needed a quick coffee break and I absolutely loved the cappuccino here. Definitely gonna visit again to try everything on the menu!

Friendly atmosphere and great ambiance. The coffee flavour was on point and food is flavourful. Service was quick and the staff was very polite

I went there the other day to have some bacon pancakes. While I was enjoying my meal. While I was enjoying my meal a waiter brought me some coffee. I did not order coffee. But I thought it was a nice gesture. Or a part of the meal. About 2 minutes later. The waiter comes again the way the coffee that I was just drinking. Even though I was halfway through it. He took it away. I thought was quite strange granted I did not order it but still. You give me something and then take it away while I'm consuming it. That's not very good customer services.😕

We met a lovely waitress! I believe her name was ' Annaka' . She was extremely polite and attentive.

Jamaica blue Richmond has been a real treat for me! A place where I can work be welcome and be around people instead of being home alone! This coffee shop is one of my well being routines which has supported me to move my life forward! Thank you team for making me feel welcome 🤗! See you tomorrow and Sunday! 🥰

Food was good, seemed like a good price. Got our food, quickly. The Big Brekkie was well worth it. Only issue was the restaurant is not in the location Google Maps shows. It is in the mall, but it is down the corridor and around the corner from location shown on the map.

the service was really good and the workers were so sweet!! the food was also really good, quite big though but makes sense considering the prices.

Soul-less place that offers ridiculously expensive beverages and low quality food served by apathetic staff. I’m sorry to write this review but man do they need it. The girl that took my order at the till looked like she was doing me a favor to order me food - a smile really wouldn’t hurt you know, it makes people feel welcome. I would have ignored that if at least I got the eggs I ordered for my child: fried. They managed to bring them scrambled, after which we were so hungry we just ate what we got. My child’s breakfast was SAD: the rash of bacon he got was the most minuscule portion of pale bacon I have seen in my life. The sausage was very low quality, they kind you usually get in very cheap “builders cafes”. My veggie roll had mostly rucola and pickled onions rather than avocado or eggs and the halloumi was barely cooked. 1 kids breakfast 1 veggie sandwich 1 cappuccino =£24 If you think that’s the right price you don’t deserve the money you earn.

The food was delicious. Me and my friend enjoyed the atmosphere. The staff was friendly.

Great location, lovely coffee and staff are very friendly and helpful.

I had great time in the cafe. The food was nice. The place is aesthetic and refreshing. Staff is polite.

It was such a wonderful experience and will love to visit again

Great coffee and friendly service at Jamaican Blue! The food is fresh and tasty, and the cozy atmosphere makes it a perfect spot to relax. Highly recommend for coffee lovers!

Wow what coffee men I was flabbergasted only.

Lonely chilled atmosphere and amazing staff also exceptional coffee ,breakfast was delicious

Lovely coffee and great service by Kiran definitely recommend this place great food options too.

Best customer service by Nidhi. Best coffee in Ealing. My fav is English breakfast very delicious.

Very rude manager, triggered my anxiety and almost made me cry. I’ve never ever experienced something like this in any establishment I’ve been to. I’ve never left a bad review before either because I like to forgive and forget, but I want to save other people from the same pain and humiliation we went through. Me and my friends were having a reunion brunch here. However, it all went downhill as there was some miscommunication between my friend and the person at the till, so the wrong order was put through. When the wrong food was brought my friend said she didn’t order that, a big fuss was kicked up. The manager refused to give her the food and said she would have to pay another £9 for the other dish, when she had already paid £9! She wouldn’t even let her pay the difference. So my friend paid and didn’t get any food. When asking the manager about this she started saying that it’s her restaurant and she won’t just replace someone’s food if there’s a mistake, and that she doesn’t care if we left a bad review. She was so rude and my friend didn’t have anything to eat and I felt so anxious I was shaking. My friend was so teary eyed I wanted to cry too :( It’s still making me anxious and has affected my mental health. What was meant to be a wholesome happy weekend turned into a nightmare because of this experience.

First time here liked the appeal of the inside so went in for a lunch..menu was interesting prices were reasonable but most of all the food was amazing..great taste generous portions friendly staff. We ordered Turkish eggs with sourdough naan and I loved it I ordered veg sausages as extra and they were tasty we also ordered the shakshuka that also had a great fresh taste too.For dessert I had the carrot and pistachio cake and it tasted very nice not to sweet..then had to have a latte with a rich fluffy texture and strong taste..loved the meal will definitely go again...

A great place to grabe coffee before stapping into shopping centre.The staff is well organised and friendly.i really loved the coffee and will be coming back soon. Thank you so much Nidhi 👍

My favourite place to have coffee and chill. The service is always great and Nidhi always knows my order without saying a word.

World best coffee jamaicablue all staff members are very good behaviour.

Nidhi is the best as a manager I have even seen. Keep it up all the members. We would love to have coffee only from her. The best lattes ever she served with whole her love. Other members are so helpful and kind as well. Definitely recommend this to everyone.

100% recommended. Best coffees in Ealing Broadway.

It was such good food extremely quick and the service was outstanding recommended 100 percent

I’ve reported this restaurant to the head office of the company for the worst experience in my life. I’ve never done anything like this in my life. As soon as you post a 1 star review the manager Nidhi said she doesn’t care because she brings the rating back up - which implies she makes fake accounts to keep her ratings up.

I love the food and the service, i’ll definitely go there again

Lovely atmosphere, perfect hangout spot for friends, family etc. Food and drink quality is excellent, will be coming back:)

AVOID LIKE THE PLAGUE. Absolutely unacceptable experience. I recently visited this restaurant with a friend and was seated near the till where I overheard an appalling interaction between a customer and the manager. The customer politely explained that her order was incorrect and had already been paid for, but the manager showed complete indifference. What shocked me the most was that, rather than resolving the issue, the manager flatly denied her the food she had rightfully paid for. I was absolutely baffled and horrified by this blatant disregard for basic customer service. It’s one thing for a mistake to happen, but it’s entirely another for management to respond with such rudeness and dismissiveness. If this is how they treat customers who have already paid, I am deeply concerned about how they might treat anyone else in a similar situation. The lack of professionalism and basic decency here is staggering. I strongly urge others to avoid this restaurant—there are plenty of better brunch spots in Ealing that prioritise customer service and foster a more welcoming, respectful atmosphere.

STAY CLEAR OF THIS PLACE. The manager and staff were incredibly, incredibly rude.

Had a great experience here will definitely come back! Food was fresh and served fast and atmosphere was lovely and calming.

Everything is perfect, 100% recommended

Appalling customer service and rude staff. Avoid this place. The manager Nidhi, is especially rude, patronising, and totally unprofessional—she should not be in a customer-facing role. She clearly has no idea how to speak to or treat paying customers, and her staff aren’t any better. I was shouted at in front of other customers and treated with zero respect. I’ve worked in customer service for years and would never dream of shouting at a customer over a simple mistake. I’ve NEVER been treated this badly in public. While mistakes can happen, such as my order being mixed up, the way it was handled was unacceptable. The waitress must have misheard me, entered the wrong order, and proceeded to serve it. When I pointed out that I hadn’t ordered the dish, she responded in a condescending manner, insisting that I ‘100% must have ordered that dish,’ which I most certainly had not. After speaking with the manager, the waitress told me that I couldn’t change my order and would have to eat what was served. She then offered me the option of paying the price difference to receive the dish I originally ordered, to which I agreed. However, when I went to the counter to pay, the rude manager told me I could not order another dish, claiming I had ‘admitted to the misunderstanding,’ which apparently meant I couldn’t change my order or pay the difference. I was left without food, and the manager showed no concern whatsoever. I left hungry, humiliated and deeply upset. Nidhi’s behaviour, along with that of her staff, is shockingly unprofessional. One of the waitresses even mentioned that they regularly receive complaints about the manager, so be warned. Even her own staff don't want to work there. No customer should ever be made to feel this way. I strongly advise against coming here as there are plenty of other lovely cafés in Ealing that offer far better service. This is not the first time I have witnessed such behaviour. I’ve seen other customers being shouted at by the manager on previous occasions, which was equally shocking. I was never given the option to receive a refund.

Super atmosphere, top notch staff,so kind and great at their jobs! Food and drink was excellent.This is a great place,we have been twice and will come again often. Recommended! Patrick.

I had lunch at the ealing branch and I really enjoyed the food than I came back for more, i had the American/English breakfast, (yummy)and the service was excellent, I was welcome at the entrance the first time by a very polite girl (Shelu)and the second time I was told at the till, veri apologetic that the food may take about 20 minutes because it was really busy, my food arrived with in 10 minutes, (great)and again my food was delicious, and (Shelu)who was working again that day and came to say hello, thank you all at Jamaica blue Ealing, great place great food and excellent service 😀 👍 😊 🙂 😄

Absolutely awesome sandwich!! Loved the richness of flavours, the chorizo and the melted mozzarella with all the red peppers just complimented each other. Liked the carrot cake, not too sweet, but not mad about the sunflower seeds on top, would’ve been nicer if it was walnuts or pecan nuts. Overall, really nice place to sit and enjoy some good food. Will definitely be back ☕️

Amazing brunch place, very relaxing and great service.

Good coffees 😍😍😍😍Their treatment good

Good coffee/ brunch place A lot of choice when it comes to food which is tasty and good coffee as well

Fabulous coffee.....with a cinnamon swirl. My server was really pleasant and smiley. Toilets were really clean...will visit next time shopping at the Centre.

I only had coffee but it was very nice, friendly staff and fairly quiet place to meet someone within busy shopping Center.

The staff were incredibly welcoming and helpful. And I personally like one staff the name is kamna she is really cute and sweet And the barista nihdi made me the best latte and cappuccino the food was delicious and I really enjoyed the atmosphere. I would definitely come back. …More

When Jamaica blue opened in Telford shopping centre it was fantastic brilliant atmosphere lovely professional nice staff food absolutely delicious and the Jamaica blue coffee exceptional my fave coffee of all time we looked forward to getting our lunch and relish coffee worth the money however visited today hardly any customers we sat down at a table which was absolutely filthy a previous customers coffee cups and half eaten food on plates still there ok maybe the staff were busy I thought I went to order 2 coffees a cake and a tuna melt ciabatta the lady serving me looked pissed off was not friendly at all was quite intimidating completed the order sat down a young man came over and brought the 2 coffees which tone fair we’re good thank god he then moved the dirty plates an cups off our table however did not clean an already filthy table see photos crumbs bits of leftover food from hours previous from other previous customers it was unhygienic and dirty then my tuna melt ciabatta was plonked down on the table with my wife’s lemon yogurt cake the tuna melt was not good obviously microwaved the cress was left at the side of the tuna melt looking like a green messy mulch disgusting it’s a shame this once lovely well run nice staffed café has gone down hill with obvious complacency very sad still loved the coffee though shame about the tepid microwaved tuna melt and dry lemon yoghurt cake the service the cleanliness and the pissed off member of staff was not worth the £17.80 cost hopefully the Jamaica blue management kick the staff up the back side toget back to a 5 star café and service

I recently visited Jamaica Blue in Ealing for the first time, and I was really impressed. I had a different idea of what to expect, but it turned out to be so much more than just a café. I loved the concept, they offer more than just great coffee. The dishes were made with fresh ingredients and beautifully presented. The service was amazing; the staff were friendly and joyful, making the experience even better. Overall, Jamaica Blue is much more than a typical café. I highly recommend it!

A regular here over the last 12 months. Fabulous tasting chai lattes, in a huge cup, Nidhi the barrister never forgets a face and your order! Its a nice warm and friendly cafe in the middle of the Mall. Nice choice of pastries/cakes in the front window along with open sandwiches which can be grilled to enjoy dining in. WIFI and a clean environment are other reasons to enjoy a visit.

This is my go-to coffee shop in Ealing. The food is absolutely to die for, you can tell the ingredients are high quality, always fresh, and the chef takes pride in their work. The lady who makes my coffee Nidhi, is an artist when it comes to coffee making and I always get a lovely little picture in the foam. The staff are attentive and there are nevere any lack of eyes constantly waiting for a sligh glance for them to rush over and be at your service. The place is kept clean and tidy at all times and the manager/owner is very friendly and is always ready to be hands on, he is not shy of doing odd jobs around the restaurant, you can tell he is passionate about the service! I recommend to anyone popping in and having a try.

Lovely place to come and grab a coffee while working!

Sad to see the response, love what your doing for the coffee brand. But at least one carribean dish when you have a Turkish and Korean dish H. However your establishment is called jamaica blue would make the experience better.

Nice atmosphere. Muffin and orange caje very tasty. But oat milk was an extra 70p! Coffee was very nice, but pricey.

This place is great ! Shame WIFI is no good which makes it difficult to work from there

We visited this morning Me my husband and my daughter had breakfast The service is not good the waitress only gave us two sets of cutlery which three of us , Very pricey food too. The man who's making the coffee keeps scratching his head and ears it is not what I expected to see in the restaurant very unhygienic.

Nidhi was amazing, very friendly and welcoming. Great place to start my mornings, would recommend to everyone

Excellent customer service and friendly staff. I recommend everyone to have coffee and foods here. I believe they are one of the best in London

Superb service and food , staff friendly and polite . American breakfast was yummy. Would recommend a visit while in Telford shopping centre.

Friendly atmosphere with great service. Coffee is exceptional and food is well priced. The lady Nidhi and gentlemen that serve us regularly are friendly and welcoming. Jamaica Blue serves best coffees in Ealing Broadway. My wife is Gluten free so the staff are accommodating to her wishes.

Probably THE worst experience ever. Saving grace the coffee was good. The service was appalling I paid £24 for two coffees, one lemonade, a salmon bagel and two croissants with cheese etc. I requested a small jug of hot water which didn't arrive. When ordering I was asked if the food should be heated and I said no because we were rushed for time. The food took an age to come to table even after server came to question hot or cold Cold was a massive mistake. They were rock hard so I asked for them to be heated Err that's heated not cremated..not only all this but we only got one croissant. I questioned only one and was told they didn't hear the order was for two. The guy on the orders also mistakenly had to enter my card twice for some reason. I will not be back here a place to avoid. Terrible terrible swrvice

Amazing service from Halima! 10/10

The food and drinks were great, a nice spot to grab a coffee or get some brunch. Your employee Halima was very kind and catered to all of my needs. She made this experience a 10/10 for me and I will definitely be coming again!

ti’s rare to find such a combination of excellent service and top-notch coffee, and this shop certainly stands out. If you're ever in the area, I highly recommend stopping by. It’s a fantastic spot that made our holiday from Australia even more memorable. Cheers to the wonderful team especially Nidhi for making our visit so special!

The staff are friendly and helpful would highly recommend :-)

Telford shopping centre turned out to be much larger than we anticipated so we needed somewhere to stop for a coffee. It was quite an attractive coffee shop that seemed to be very popular. We had green tea and a flat white, the coffee was good quality and the prices were reasonable.

Good services and very good behavior of all staff

Good service for nilesh, nidhi and Kiran. They are very good persons. And the coffee very good.

Nice atmosphere and good services and especially nilesh manager and manger nidhi have very good behaviour and waitress Kiran is very hardworking girl and with nice behaviour.

Excellent services by staff Nilesh and nidi , Kiran deep Kaur. World best coffee in the Jamaica blue Ealing Broadway.