Jamaica Blue in Telford and Wrekin

Best coffee made by Nidhi🥰 I love to be here all the time. They all re good and caring staff as well. Kiran is excellent as well.

Amazing customer service by Nidhi❤️ new menu is so cool had tried bang bang chicken burger which is perfect. Thank you so much everyone.

went with kids during the Easter break and kids loved the Pancakes lovely Ambient and great place for lunch. Definitely recommend this place.

Tried the menue today and was really nice tried Huevos Rancheros and was delicious. definitely will be back

Horrible manger and customer service food was terrible didn’t enjoy at all if I could rate zero star I would. DON’T GO TO THIS PLACE!!

Jamaica Blue is the best café and spot to eat on Broadway. The customer service is top-notch, and the staff are always polite and friendly. The coffee is delicious, and everything else on the menu is just as good. A special thanks to the manager ,NIDHI ❤️for her amazing service and respectful attitude. I always enjoy my time at Jamaica Blue – highly recommended.☺️👍👍

Really nice breakfast and polite staff thank you

English breakfast is okay, but the Turkish menu that I ordered together is, ah, a taste that requires some getting used to. It opens at 8am, so you can eat breakfast here, or if you want to buy bread, GAIL'S bakery opens early, so it's a good idea to buy it there.

I really do love coming to this café. I recently gave the Chai Latte a shot and fell in love with it immediately. It has the PERFECT balance of sweetness and cinnamon and the presentation was lovely. The staff here is unfailingly friendly and the atmosphere is great for either a chat or to focus on some work with plenty of access to sockets across the café. HIGHLY recommend.

To be honest, there is only 1 reason I go here and that is because of Nidhi. She is an absolute asset and star of the show. She is always so welcoming and accommodating. Always smiling, always helpful and it is service like this that brings you back in when there are so many other coffee shops. Not too say the other staff aren't good, the total opposite, the place is great, relaxing and a wonderful place to see the world go by with a coffee and some amazing food. Highly recommended.

I go often there to grab coffee which is nice. I have just asked them to use the toilets because the mall ones were closed and they did not allow me saying they were under maintence issues which is false. I do not find it fair. I wouldn’t go again

What a nice cafe Staff are really friendly and helpful I will come again

The kind president played the guitar for me, and it ended up being quite a long session ^_^

The staff is always welcoming and kind, they make our day whenever we go there, coffee is good.

Staff are super nice and the coffee is good and reasonably priced (relatively speaking!) it’s become my regular spot before work, their pastries are also lovely. Highly recommend this place

Very expensive for a tiny portion of food

What stands out about Jamaica Blue is its staff. Nidhi always greets you with the brightest smile and the entire team is very attentive to your needs/preferences. I usually go for their Avo Mash or Eggs Your Way - both delicious. I have tried their hot chocolate multiple times but I personally find it to be too sweet.

I am a regular customer of Jamaica blue since they open the store been regularly coming and Nidhi her smile always meleš me happy nade my day. In this industry people only see some negativity first but common people try to understand and look at the happy n positive energy and environment here. I would definitely recconend thus place to my family n friends. Wish you a good luck Nidhi keep it up. We are here to stand by You always.

The overall experience was abysmal, something out of a horror movie. At first I thought this would be a good coffee place where I could come and drink, relax and enjoy my afternoon. This was far from the truth. As soon as I entered a lady (who I later found out was a manager) had a face of disgust almost like she did not want to serve me. She was rude, dismissive and judgemental. Very unprofessional I will not be visiting again.

I am very happy with the service and food furthermore,the staff and Management Nidhi is very caring and helpful. I come in every once a week. They know my order as soon as I come in. Thank you Nidhi and the great staff. Really appreciate your kindness and service. Sonia

The nicest most polite service. Always a friendly smile, and even remember your coffee order I only go in once or twice every couple of weeks and yet the staff make it feel homely. The coffee is good but the staff are what makes this place.

Nidhe was very rude and we didnt like service we use to come a lot here but not i dont think ill ever come back.

I went and an old lady made me a coffee and she was so rude and the coffee was horrible.

LOVE THISS PLACE SO MUCH I CANNOT RECOMMEND IT ENOUGH. This place is literally my go to place for breakfast. They have the best pancakes ever which are freshly made and taste amazing. They also do really nice stuffed croissant eggs with halloumi leaves and some other stuff inside too which is rlly yummy as well, they also do really nice Turkish eggs. The staff are so friendly and kind and the place is halal. Its a lovely place to sit get breakfast and study for a couple of hours. Its laptop friendly with loads of sockets dotted throughout the cafe and they have wifi. Defo recommend this place to students or people who want a nice breakfast/brunch place especially since its halal as well.

To me this has been one of the best and friendliest cafe for moms in the area. The staff are very friendly, the food is lovely and the space is great for gatherings of bigger groups. I've been grateful to have this locally. Though if I'm honest I did notice a change in the more recent months where for example one of the members of staff told me off for standing with my baby in front of the wall of artificial flowers, which I tried not to take personally as I figured they might worry that if every baby pulls on them they'll be left with none... But seeing some of the aggressive replies from the business to negative reviews I felt a bit disheartened and felt like I have to mention this too to nuance my review and avoid others being disappointed by a less than perfect experience

Had the hot honey dish and fell in love. Gorgeous experimentation with ingredients in all the dishes, making for rich vegetarian options. Coffee is great, atmosphere is wonderful. Wi-fi is unreliable. Love this place <3

The staff are so friendly and helpful, extremely speedy service with a smile. Would come back for the muffins anytime :)

Nice coffee and super nice staff!!

Friendly atmosphere, very homey yet restauranty... Kids absolutely love their croissants and hot chocolate with whipped cream and marshmallows... Will definitely come back!

I had the pesto chicken on sourdough - it was so good! The flavours were perfectly balanced, and the sourdough added the perfect crunch. The service was great and the food came quick even during the lunch hour rush. Definitely recommend!

This is a little gem of a place in Ealing Broadway shopping centre ! High quality food, service and ambience.. the team have pulled it off !!

Lovely food, very helpful staff, great atmosphere. Great range of dishes for veggie, GF and all tastes. Highly recommended.

Been here a few times now and always had great food and service

This is a fantastic place to go to eat and chill, the atmosphere is very relaxing. Whether your on your own, or with family or just meeting up with friends. The food is absolutely delicious. Nidhi and all the staff are so caring and very polite alway ready to help and definitely take care of their regular customers I have been coming here since it opened Love to them all 🙏❤️

We stopped at here just for coffee after shopping, but the staff are friendly and helpful and the coffee taste very good. The venue is so clean and has plenty of tables. Their food menu sounds very nice, we would like to try some foods next time.

Coffee and service very good. Very good place

Such a very good place. Good behaviour all staff. Great food and coffee as well.

Great service, friendly staff and dog friendly (staff gave my dog a little tub of water). Not cramped seating, plenty of room and the pistachio croissant was delicious!

This was our second visit to the BLUE Cafe. Ambience reasonable. We were extremely disappointed that their toilets have been out of action for a, few weeks. This us unacceptable a coffee place serving food and hot beverages must provide a toilet facility, but we suspect they don't want their customers to use the toilet as the, staff don't want to clean. This us disgraceful and totally unacceptable, they cannot tell their customers to use toilet in the

Well today, Saturday February 22 2025, from 12.30 we waited 35 minutes, but NEVER got served. It WAS very very busy, but this was a great disappointment (especially as we were pretty hungry). We'd been looking forward to trying Jamaica Blue but won't bother again. I mean, we aren't invisible. We're not Jamaican but we are Caribbean.

Excellent service with vibrant atmosphere! Good food 👍

Very friendly place, staff is amazing. The food is served to your table and freshly prepared- delicious. Highly recommended. Thank you

Such lovely staff with great food and service

Great coffee and great choice of food lovely atmosphere definitely recommend

The food was decent and nothing to complain about, but the coffee was terrible and overpriced. I highly recommend avoiding this place. You’re better off going to McDonald’s.

I love coming to this place all the staff members are very kind and helpful, i love the food as well. I wish they keep this service and food same

A Hidden Gem for Coffee and Food Lovers!” This coffee shop is an absolute delight! The atmosphere is cozy and inviting, But what truly sets this place apart is the food—fresh, delicious, and beautifully presented. Whether you’re in the mood for a light snack or a hearty meal, their menu has something for everyone. The staff is friendly and attentive, adding to the overall great experience. Highly recommend for anyone looking for quality coffee and amazing food!

Team is amazing very polite. Food was hot and fresh tea was immaculate .Very happy with the service provided.A hidden gem in the heart of Ealing !

I am writing to express my disappointment with the service my partner and our nearly 2-year-old daughter received at your Ealing branch recently. On 5th Feb, my partner took our daughter to your restaurant, and unfortunately, she began to cry while sitting at the table. We understand that young children can sometimes become upset, but we were extremely disheartened by the way your staff handled the situation. A member of your team approached my partner and, rather than offering any support or understanding, rudely informed them that there had been a complaint about our daughter crying. This response was not only unhelpful but also quite distressing, causing my partner to feel uncomfortable and ultimately leave the premises with our daughter in tears. What is even more concerning is that, despite my attempts to resolve this issue, I have called several times and sent emails, but have yet to receive any form of response or acknowledgment from your team. This lack of communication is extremely disappointing and further reflects poorly on the customer service at your establishment. As a parent of a young child, it is vital to feel welcome and supported when dining out. Unfortunately, this experience has left us feeling upset and frustrated. I would not recommend your restaurant, especially to families with young children, given the way my partner was treated and the lack of follow-up since the incident. I kindly ask that you look into this matter and provide a response to address my concerns.

I come to this place twice and twice I had it very bad expierence.We order Cesar salad and there was so much souse in it that you can’t feel the salad !It is joke !!!!I asked them to talk to manager and they said I tryed and they will not taking back !Very expensive for nothing !Waste of money for trushy food and ice cream milksheik was just disgusting !!!Avoid avoid avoid !!!!! This place looks ok but prices and food Trushy!

went in today and a short and bald man who i think was one of the managers had horrible customer service. wouldn’t hurt to smile at customers but i was really put off by his attitude and the way he treats people and even his own staff as i could hear him yelling at someone washing dishes in the back. gross and I do not recommend.

Customer service is good The stuff also is good and coffee really good I love the places

AVOID - Like many have said in previous posts, please read and avoid this place, for fear they will cheat you out of your right to want not only a refund for inedible food, but have the audacity to only offer you a replacement if you pay them even more money. Cake was inedible, both myself and my son could not even swallow it. Stoggy, undercooked orange sponge extremely bitter, that we had to spit out. Fit only for the bin Like many other reviews when we kindly asked for a simple swap to another cake, the staff member refused rudly to do that. This was inconceivable as she knew we were new customers looking to find a regular place in ealing to drink and eat. I then kindly asked for a refund or a swap, which she said was not allowed. I knew my customer statutory rights that allow me legally to do that. She refused to give me my money back. Perhaps she needed more training on the legal rights of her customers. She was however the manager, which was a shock as she should know the legal rights of her customers. All of this could have been avoided and i would have given the place a rave review if she had simply swapped my cake and taken on our feedback. Hopefully this place will be replaced with a much better outlet, servicing our comunity with a smile and great cake. If you would like to learn more about the legal rights your customers have please read the paragraph below. In the UK, the Consumer Rights Act 2015 gives consumers the right to a refund for food that is poor quality, mislabeled, or not fit for purpose. I will be pursuing this at head office as i am sure they would like to know about my experience.

Best customer service by liveky staff of Jamaica blue ealihg. Best coffee and delicious food. We lowv you Nidhi. Great customer service by Nilesh.

Nidhi you re a star the best latte with oat milk n vanilla syrup always remember my order to the best customer rervice. Well trained staff. Excellent atmosphere here.

Nidhi best coffee and managerial service in ealing broadway. We would love to see you daily thanks

In the whole ealing broadway shopping centre at Jamaica Blue Nidhi Is our fv manager. Excellent atmosphere and great customer service ever we all the security team ever received from all.thank you and wish you a good luck guys

Horrible Cold to sit inside no heating very very uncomfortable to sit , Got up and walked out Ended up In Starbucks around the corner was nice and and cozy Won’t recommend JAMAICA BLUE EALING to anyone Tried this place today again Scrambled eggs and toast Dry and poorly prepared the toast was hard Scrambled eggs had bad smell AVOID THIS PLACE

It’s a nice and cozy place to have a breakfast/lunch. The place is spotless clean and the staff is amazing. I came across lady named ‘Nidhi’ who served our coffee was super friendly!! Will visit again for sure!!

Came to Jamaica blue for the 10th time and both times Nidhi was so helpful, my daughter is very picky and she was very patient when we were ordering and went above ad beyond to give her what she wanted, I will definitely be coming back again. The food and service was 10/10.

I had an extremely disappointing experience at this restaurant. I ordered well-done eggs, but what I received was completely inedible and overly dry—far from what I expected. The rest of the food was subpar and lacked any semblance of quality. After we finished eating, I decided to provide feedback to the manager about the food. Instead of addressing my concerns, she dismissively replied, “You already finished eating, though.” This response was both unprofessional and disheartening. To make matters worse, when I asked to speak to the manager, she revealed that she was the manager but offered no real resolution or apology, leaving me even more frustrated. I left the restaurant feeling unheard and dissatisfied. If you’re looking for a place that values customer feedback and delivers quality food, I’d recommend looking elsewhere. One start is too good!

The food was not great as the meat was hard. As well I was disappointed when I ordered a tea (loose leaf)and got a normal tea bag. When I mentioned it to the staff, the manager offered me new tea (loose leaf) but I didn't ask about it. After a few minutes a waitress came and said that they won't give me it 🤦🏼‍♀️ So unprofessiona and shocking behavior l!!!

I always go to this place to get some peace and quiet and time to myself whenever I get the chance. The coffee is great! I would love to see some more veggie options on the menu, as I’m not a regular meat eater. Nidhi, the manager and staff are always warm, welcoming and helpful. I feel like a VIP whenever I visit, even if it’s just for coffee. Keep up the good service!

A few days ago, I visited Jamaica Blue Ealing with my friends, and I absolutely loved the experience! The food and coffee were exceptional, and the atmosphere was warm and inviting. The menu had a great variety of options, and everything we tried was delicious. Highly recommend this place for anyone looking for great food, amazing coffee, and a cozy ambiance!

Had a terrible experience this morning with the barista, I asked for a vegan hot chocolate explaining that I myself was vegan and was given a hot chocolate that I realised had dairy milk inside and took it back asking about this, I received the rudest response saying that I did not specify which milk I wanted therefore she decided to put dairy and “how was she supposed to know” even though I explained that I had asked for the drink to be vegan, clearly any alternative milk instead of dairy was fine to be used, this is not okay as this kind of attitude could cause harm to anyone who may have an allergy or specific dietary purposes and being spiteful over something very minute was unnecessary. When someone tells you they are vegan/would like something vegan friendly the last thing you do is put in anything that contains animal products just because you decided that’s how you wanted to behave when there were three other alternative milks to use.

Busy but slow to clear tables and the foods not the best I have had in the town centre.. Coffees decent enough but hard to find brown sugar in any pots on tables. Staff need to keep an eye on the toilets as not clean at all.

Excellent staff, great food and coffee and genuine knowledge and advise on food.

Nice, cheaper than the usual big coffee places, but just as nice if not nicer. We had the gingerbread latte (Large) & it was less than a fiver.

It was a very nice place and atmosphere, Nidhi!

Very pleased with first visit. Will try again In on the 12th December. May have lost a little magic even though service and food good. Coffee maintained at a high quality level

The food and services is amazing 🤩 Ashwary was really good and excellent we really appreciate the hospitality

Served me a raw egg and refused to refund me. Offered a replacement which I asked to be well done but came out runny / undercooked. Poor customer experience.

I love Nidhi and Nilesh.i am a regular customer for jamaica blue Ealing branch.the best cappuccino in Ealing. Definitely recommend.

When every I want to relax and spend time with my self and coffee!! It has to be Jamaica Blue. Amazing food and coffee My fav is Mocha and peri peri wrap. There service also makes you visit them again and again. Good luck guy.

Back in Jamaica Blue....really nice Shaksuka...10 out 10 for delicious spiciness. Loved Oat and Banana Smoothie. Only problem is queue for loos as one out of order!

Amazing coffee and service! Food is fabulous, delicious and served with a smile. Love it!!

I had to think before writing review here in order to be fully fair with all my experience as a regular customer. Floor staff is amazing! They really are, always nice, helpful, friendly - the issue is a manger who probably doesn’t have much of experience working in customer service. He is incredibly rude and in my opinion head office should send him for training as he clearly doesn’t know basic skills needed for the job his is doing. I am not being sarcastic, I truly mean that if you send him on training maybe something will change as at the moment he doesn’t really know much about customer service, etiquette and how to speak to customers. Even though I was a regular, (I only ordered coffees this time but I had ordered their food quite few times before) I won’t came again, but truly believe this place has a potential if management get training or if it is replaced with someone more competent. PS a bit my mistake not to look clearly for a prices, but on the other hand on the table menu I couldn’t see price for an espresso, the prices should be clear in the menu as well. I probably should avoid discussion but prices are higher than in central London boutique cafe's. So worth checking to see where is the limit in terms of coffee prices :)

I loved hot chocolate coffee……….thanks to nidhi 👍 best coffee ever and all the staff are very helpful and pleasant

I've been here a few times and never had a bad cup of coffee or meal. Nicely situated in the shopping centre, it gives you a chance to catch your breath and people watch for a while. The coffee was hot and just what I needed, and the chicken souvlaki was presented quickly and was nice and tasty. The staff are friendly, the place is clean, what more could you want?

I am a regular customer of Nidhi dhe is the best manager and I love the way she welcomes and attends the customer. Best customer service I have received by her. I definitely recommend.

Nidhi is amazing! Coffee is great and the food is already great

The best café in Ealing for relaxing with a cup of coffee! The atmosphere is cosy and inviting, perfect for unwinding. I love bringing my baby here—there are excellent facilities for families, and the staff are incredibly friendly, attentive, and accommodating!

The staff were absolutely amazing

They were so nice and let us give a cake and they sang happy birthday and added candles and even gave a present afterwards.

The staff here at Jamaica blue were absolutely fabulous. We did a little get together for our friends birthday and they were super helpful.

Food is always amazing, sterling customer service everytime. Love my breakfasts here recommend the big breakkie and the Eggs Benny. Great chill out spot for those working on their laptops and those out with a loved one or a friend.

Recently came Jamaica blue in Ealing to do some uni work with friends, atmosphere is nice and customer service is very welcoming. Coffee is also very tasty. Thank you

A beautiful and cosy place to enjoy a well deserved meal. Amazing food quality made fresh just for you.

Extra, extra, read all about it! Halfway through my important meeting my call has dropped. I'm thinking it's me and my device so I reset it - having raised it with one of the staff members (rather apologetic and a kind chap) who mentions that its a known issue within the cafe, so i decide to share my experience with the manager who is unwilling to listen and justifying that its not their problem. ****Reality check moment**** It is your problem as you are misleading customers by advertising WiFi as a selling point of your service - be honest and upfront that we offer the WiFi roulette where it really is pot luck but a high chance your meeting will be interrupted and our WiFi crash. I was a pretty regular customer here but I shall not be returning again due to the incompetence of the manager (Nidhi). The manager clearly lacks any empathy and continues to be defensive around issues which are within their control. The last couple of times - their WiFi has cut on me, whilst I could mistake it for a glitch the first time, unfortunately this time around it's confirmed that they're unwilling to do anything about it. Why have a cafe and claim to offer WiFi when you clearly aren't able to meet basic needs of the customer which is connectivity? Then defending it and blaming the local postcode and for me to complain to the council if I had an issue? Then not being willing to resolve the matter by stating 'if you're not happy then don't come back, this is my shop' all as a response to me gently raising a concern around my expectations not being met and as a result I simply went down the road to ARISE (black and yellow cafe) where I was able to get coverage without interruption. Worth having a read of the other reviews as something clearly is the common denominator here: you guessed it - it's the management. Recommendations: Remove the WiFi service advertisement as part of your premises and hire a new manager. Continue this way and you really have a bleak future. AVOID THIS PLACE! Please note: Their immature response to my complaint sums it all up. They're a clown's hat short of being a circus. I'll be sure to pass the word around as a local guide.

It looks very nice on the outside, and the cappuccino was excellent. However, the Korean BBQ burger which they are promoting, almost cost me my life. I got terrible adverse allergic reaction, skin allergy rashes, and never in my life did I have any allergies. I am from Europe, and am well-traveled. I have been to most of Europe, East and Southeast Asia, Middle East and North America, and it never happened to me before. I am not sure whether it's because of the poor hygiene, rubbery low-quality chicken full of hormones, or because they use some spices foreign to the European continent. Also, if you notice, their replies to all the 1-star reviews are negative and not indicative of someone who knows how to work in customer service. Please respect the people who pay your salary and learn from your reviews, instead of attacking people for expressing their feedback. I am happy I did not get salmonella here. Kindly adhere to the hygiene standards in your area, as other people's lives depends on that. Thank you.

It was my first time visiting and I had a lovely time here. The staff were very friendly and the food was delicious. Would recommend to anyone who is looking for a new brunch spot!

We went to JB today as they welcome dogs, the food was OK the price £15 for a burger & chips, atmosphere was good mix of people from all ages. The bathrooms were broken so had to go out and upstairs but hey these things happen. The floor staff were very nice and helpful 👏👏👏 well done guys. All together a good experience.

Best trendy cafe, nice selection of food and deserts Nidhi is my favourite.

First time in this restaurant. Had the smashed Avocado & tea. The service was fast & friendly food was delicious. A little pricey £15.70, but otherwise highly recommend.

Very good big brekkie with low gluten bread option. They also serve loose leaf tea in a pot.

excellent coffee highly recommend

A lovely place with great coffee and professional staff.

We have had coffee here many times and spend a lot and service is nothing to rave about and coffee is ok. We came here today around 9.45am and the cafe is near empty. I sat down and decided to give my baby food so my coffee does not get cold. I was jumped on by a lady who asks me if i am changing my baby's nappy! I am holding cheese so was a bit confused. She tells me i need to order now or leave. Still shocked about the changing comment i said let me give her some cheese and I will order breakfast too. She says no thats not allowed. I said my coffee will get cold then her manager who has seen me many times says to me leave coz we are busy now. THE PLACE WAS EMPTY!!! The whole experience ruined my day and i just went home afterwards very upset. Their coffee is worse than costa and they are behaving like they are Michlin star establishment! Dont bother with this place coz they dont respect people with children. Their response to above comment is - i always come here and feed my baby and dont order anything! Shocking that you see all muslim women with hijab as the same. I have been coming there before i even had a baby. Its now obvious with your response thatyou have targeted me coz of my religion. Disgraceful racist establishment you are. I wont come and I will tell everyone I know about your treatment to muslims.

Perfect food and lovely atmosphere, polite , friendly definitely coming again 🩷

Lovely lovely place, big with lots of seating. Staff super helpful, we had a mini birthday cake and they really made it special for us. Lovely place !