Jade Palace in Fareham

Been using the place for years, a variety of owners but food quality stays the same. Says it all.

Blimey, where do I even start… this restaurant was not as I expected. I expected it to be a jolly nice chinese, it rather was a plonker dinlo…! however I found the girl serving quite nice! The food? Oh, don’t get me started. The spring rolls were as greasy as a mechanic’s overalls, and the chicken curry had the texture of cardboard soaked in some bizarrely sweet concoction. It was supposed to be ‘spicy’, but the only thing that had any heat was the temperature of the dish. The rice was a bland, glutinous mess that clumped together like it had been cooked days ago. And don’t even get me started on the decor. The place looked like it hadn’t had a lick of paint or a good scrub in decades. Floor was sticky, wonder what it was… looked a bit white to me 🫢

The worse Chinese I’ve ever had was so disappointed, Special chow mein well there wasn’t anything special about it the only thing I could eat was the noodles & they weren’t that great has left I awful taste in my mouth. Never seen pork like it chicken didn’t look much better so you guessed it I certainly won’t be going back, so annoyed as it was a treat for my friends. 😡😡😡

Poor food , lack of sauce in main neal , small portion , chicken balls over cooked , processed chicken in main meal , over charged , staff appearance needs looking at .

I ordered a takeaway at the counter and waited for collection . I was already out off by the appearance of the female taking the order as she had so many unsightly studs around her mouth and nose . When I got the food home I was so disappointed . Small main meal portion , processed chicken , very little sauce , rice was ok but nothing to rave about , my sweet and sour chicken balls were over fried and so dark brown batter , and the s and s sauce was week and watery. A takeaway for one costing £20 30p was far to expensive for what I got , and very poor quality . Won't be going there again , thankfully there are other Chinese take aways near me 😠 .

Okay mostly but spicy dishes weren't really very spicy

Absolutely disgusting tastes and cold tasted reheated no flavour and very small portions will never use again 🤢👎

Unsatisfied and Disappointed £47 pick up on Saturday evening overcharged! didn't receive full order! Wrong dishes ! And not for the first time will not be using again as when we called to explain they did not care or even want to put right! Terrible service !!!

Poor.... How hard is it to do spring rolls and a chicken chow mein.... Dry spring rolls with NO filling and the chow mein was also nasty with weird after taste. Its the only Chinese in Titchfield village, you would think they would want to keep customers. Dont waste your time or money.

Very disappointing and pricey for what it was. Strange after taste to the crispy duck which was very dry. Noodles also has strange synthetic, smokey flavour. Over salty. Just overall not good at all. Don’t like leaving poor reviews for these types of business but when I complained discreetly in person nothing was offered to compensate.

Very bland and boring chinese food, it was ok but nothing special, definitely wouldn’t return. Its a shame as it’s in the heart of the village.

Good local Chinese. Quick and delicious

Good selections and flavours. Something to be enjoyed.

The food is always good here so I ordered one to be delivered to my daughters flat in Fareham last night. The sweet n sour balls and prawn toast was well overcooked. So much so that they should have been thrown out and the chef start again. The rest of the meal was as good as it always is but as I paid over £30 for the two of us, I felt disappointed. I don't think my daughter would order from here again but will stick with her favourite, Canton Express. The order service and delivery were fine too, it just seems that anything deep fried was incinerated and no prawn crackers!

We have just ordered a takeaway and didn't actually get what we ordered - we were given an extra portion of a meal that we didn't want (only ordered one but given an extra one and paid for 2 it turns out) and we ordered 2 sweet and sour chicken and it definitely wasn't sweet and sour....very disappointed and ended up paying £5 more than we should have.... not a very happy customer here and food very bland.

Oily dirty Hong Kong style below par rice and curry AVOID order from canton express instead all day long

I ordered the house chow mein, lemon chicken and some chips. We asked for no onions or peppers in the chow mein. For what we paid, we had decent portion size and they did as we asked and left the onions and peppers out. What stood out the most and is the reason we would definitely eat here again is the quality of the food was simply done and yet tasted really fresh. Not oily or greasy like some takeaways. That was a highlight and we would highly recommend Jade Palace to others!

Love the food here and the owners really are amazing cooks, learnt how to say thankyou in Cantonese, I think they appreciated it! “Doh jeh”

Beautifully cooked chicken! Not slimey at all All very very cooked well. Our favourite chinese

Been there a few times now,very good food,the service is both on phone and in shop lovely,defo 1 to re-visit.

No sure if thJade Palace has changed ownership recently. The food was still lovely but the portions had shrunk.

Awesome food great little takeaway awesome Curry's .

Great food as always our favourite for over 8yrs Counter service fantastic as always, we have seen many comings and goings Only criticism, take into account vegetable dishes should be kept separate from meat portions, as many vegetarians have food contaminated this way.. the platter with seaweed, vegetable rolls, ribs, prawns etc are all in together.. One hungry family member due to that situation

Had many take aways from Jade's and never been let down . I would definately recommend it, we love it. Great chicken okay prices and just a good take away.

A 45 minute wait for my telephone order (after calling twice to make the order & them cutting me off). Told them of allergy (pineapple)to food & checked not present in dish I ordered . Only to collect & get home to find large chunks of pineapple in my meal. Phoned them straight away & they argued that I didn’t mention it & to bring back if I wasnt happy! I took back & was very disappointed with response! Telling me new person took my order blar, blar blar….. I explained how dangerous allergies can be & how important they must realise . It was like talking to the wall. I eventually got a sorry & my rubbish meal was replaced with another rubbish meal without the pineapple! Absolute awful response , service & food. A local takeaway with a very negative attitude- don’t bother visiting it - especially if you suffer from any allergies or have reactions to certain ingredients!!!!!!!

This takeaway has no concept of the meaning of allergies. I phoned to order and asked if my order had pineapple because I am allergic to pineapple and they confirmed no pineapple yet my dish came with pineapple no apology when I called to inform them and a sarcastic apology when took back no refund just pineapple removed not acceptable.

Food was nice, very busy and the poor lady on the desk was run off her feet. Commend her for doing this whilst smiling all the time.

First time I have ordered from here tonight and was a little concerned about reviews however the food was fantastic, I can honestly say that this was a 5* meal, one thing the young lady on the phone said the meal was £24.80 but when the receipt came I had been charged £28.40, I imagine a silly mistake, a little annoyed however the food was as I say fantastic, Thank you.

Nice food good size portions just a tad bit more expensive but ok

Ordered the meal for 2 with Prawn chop suey. This was absolutely tasteless, comprising 90% beansprouts 10% prawns. No other vegetables at all. I have never had such a bad chop suey which usually contain water chestnuts, bamboo shoots, onion etc. It was the sam with the spring rolls, 95% beansprouts & tasteless. Dont eat here, too dissappointing & poor quality.

Amazing Chinese food, shame not delivering on Fridays and Saturdays have been going here for over 15 years

By far the worst take away every had and I asked for them to call me so I could explain they didn't bother to call me back..., !!

Rung to see how long for a collection was told the normal rubbish of 45 mins asked it that correct as waited 2 hours last time and the snotty nosed little child who answered the phone hung up don't touch this place with a barge pole

Easily the worst Chinese takeaway in the Fareham area. Extraordinarily slow service, even on fairly quiet evenings, and rather bland, indifferent food when at long last it’s ready. Try elsewhere.

Absolutely rubbish service was told it would be ready at a certain time then ready nearly an hour late absolute dreadful

Lovely king prawn and mushroom. Been so long since I had chinese food.

Got told 45 minutes to an hour for food .Still waiting an hour and forty five minutes later and get told we didn't realise we would be this busy. Definitely will not be using this place again!!!!

Very good abit late delivery the Chinese could be alot better and its always cold food when you get it

After struggling to find a place to eat, I came across with this Chinese offering a very large menu. The food was for prepared pretty quick but in terms of size was a bit small. The taste and flavours were not bad but could’ve been better.

I got there a couple minutes early am my food was already ready! (I even got free prawn crackers 😜) The girl working there was very friendly And the food was lovely. I will definitely be going there again

Ordered food from here as our usual Chinese takeaway was shut - big mistake! We ordered food at 5pm for 6:45pm delivery, phoned at 7:15pm as no sign of food - they said it was out for delivery and shouldn’t be long. Finally delivered at 7:25pm - no apology! All the food was cold so much so that the noodles had congealed into one lump. They didn’t have any flavour and only a few pieces of meat. Don’t order from here!

Discovered them when looking for a chinese that was open during lockdown as our usual place was closed, have used Jade Palace twice now and both times the food has been absolutely delicious! Have found our new go to chinese takeaway! Highly recommend!

Always had amazing food from Jade Palace. We never go anywhere else!!

Very disappointed. First time we used them arrived a day early. Second time the food arrived 20 minutes late which was ok as it is lockdown, but the food was cold and the order was incomplete. We were missing 2 x chips, which they did sort out , but the chips were under cooked when they arrived. A lot of money for a disappointing treat.

We ordered a take away to be delivered and I do understand with the circumstances that’s going on at the moment , the girl was lovely on the phone did say at least a 2 to 2.5 hour wait , phoned my order at 7.25 pm she did say at the moment she would take me order but wouldn’t be put through to the kitchen , the meal arrived at 10.45 pm after trying 101 times to call them back , the chips was reheated the pork was full of fat and the curry sauce and sweet sour sauce was like water had no flavour at all , we throw the meal in the bin , have ordered from there before and have picked up a meal quite a few times , will never order from there again

The food is slightly over priced however it is the only take away for miles - proably why The wait!!! they always take way longer than suggested pick up time - proablyly the worse ever been to for delay They as always incredibly busy

My daughter has been a vegetarian all her life almost 20 years. We asked for a vegetarian spring roll. On our way home in the car my daughter started eating the spring roll, she said it did not taste right. When we got home we opened it up and it had prawns in it and meat/ fish(not sure what it was) I phoned up and told them they said sorry and gave me a refund. I asked to speak to the manager to get his name and first of all he put the phone down on me. I called back and eventually got his name Koon Chung, he could not even speak a word of English. I will never go in there again. Next time it could be far worse and someone could be allergic to it, so be careful.

Dreadful! Ordered at 8.15pm beef with green pepper and sweet & sour chicken. Told it would take an hour. Came back in an hour. Told it would be another 20 minutes. Other customers all laughed and said it’s chaos and they had been told the same. Some had been waiting over 2hours!! (And also many others had returned because the order was incorrect) Came back another hour later. Nobody to talk to. Eventually emerged from the kitchen and when checking order was told they had run out of beef will chicken do!! Over 2 hours after order they still hadn’t cooked it and didn’t have the ingredients. Cancelled order, went hungry, got refund and will never return again (as I guess many of other ‘customers‘ won’t). Wish I could give it a zero score. Awful, awful service! PS have had a couple of meals from here previously and food isn’t that great but it is the only takeaway (of any sort) in village so used for convenience. Proved to be far from that as well and I will travel further afield in future. At least we will get some food!

I would even give this place a 1 anymore! Very Poor, it’s such as shame this place has gone so far done hill, very over priced! Told collection would be 30 mins arrived to collect and had to wait a further 30 mins! I live in the village and looks like I’ll be driving out of the village to get a better one.

Well over priced Expensive bland cold waited over 25 min when told 15 min. Won't be returning in a hurry.

well we orderd from them my dads chicken was to dry to eat he was supposed to get peas with it witch he did but very little and was hidden in the sauce. we phoned them offered us a free meal next time we order. so basically we wasted money and my dad went hungry we wern't happy my mum phoned them again about either getting more food re delivered or money back. They said no and actually laughed down the phone at my mum and were very rude we will not be eating there again dont suggest it.

Delicious. The fact that people have long waiting times just shows its popular. We have been using it for years and always come back as it's great food.

Jade palace Chinese takeaway has been in the heart of Titchfield Village for some considerable years longer than I can remember it is very popular & visited from far and wide the meals you ask for are well prepared & a delight to eat, they are open from 5pm Tuesday to Sunday open on Bank Holiday Monday’s they do have delivery service & always very busy it pays to phone if you don’t want to wait a while they do their best to Beas quick as possible well worth the waiting time and visit

Found Jade place as it was the only one open on a Tuesday. Food was lovely. Lots on the menu to choose from. Definately will return. This was our first visit. See you soon

We brought some food tonight which my dad ordered the roast chicken chips and peas we dished out the food and noticed there was hardly any chips with the chicken and we were missing the peas and we had an extra sauce that came with it which we did not order which will be in the photos I stirred the sauce wondering what is was and noticed that the peas were inside the sauce we all sat down to eat my dad took one look at the chicken and said it was very dry and it looks as if the chicken has been fried not roasted the chips were cold and looked like they were reheated we then phoned to ask for a replacement which they replied that we can have free chicken chips and peas on our next order my mum then said to them that my dad is hungry and what is he supposed to eat which he then said I don't know my mum then phoned up half hour later to speak to the manager which he started speaking to my mum and handed the phone back over to the first man which laughed down the phone at my mum, my mum then asked for a refund again and he then said all our delivery drivers leave at 10pm so no one Is here to come out my mum then got fed up and said good bye and hung up the phone

Always lovely and today was busy being 1st of January and still the food was excellent 5*

Hot, fresh, large portions and prompt delivery... Continually great

Clearly states that deliver but they don't.

Best Chinese takeaway near Whiteley. Always Order in advance and collect. Great service. Friendly staff

First time trying food from this take away. Definitely not authentic food, chow mein was dry and the prices definitely don't reflect the quality of food. Got some roast chicken for the little one, never seen anything so dry. Definitely never going back there, I'll do a better job myself

Weekly treat and also cooked to perfection. I always book in advance and the food is always piping hot and ready when I collect.

Food took ages to be delivered. Ordered a few different dishes, one ‘hot’ but all samey ie same sauce and none spicey. Won’t be trying again- v disappointed

I have never waited so long for food in a Chinese - ever........ phone in a takeaway order, 20 minutes turns into an hour or more.

Like many others you phone an order told 20 mins , arrive and wait far too long for your food often wrong or undercooked . Not good . Food hygenie rating not good

This takeaway is ok, but just that. The service is friendly and helpful but the quality of food itself is pretty average. Price is very reasonable.

The food is great when you finally get it - they continually take hours to produce the meals, it doesn’t seem to matter what time you order there is still a long wait! For example tonight we ordered at 5.45 for delivery and we were told that it would be delivered by around 7, by 7.30 my husband phoned up and told them to cancel the order as it apparently still hadn’t left the building!

This was our first takeaway from here tonight and it will definitely be our last. Everything tasted the same and the chicken still looked pink inside, so microwaved everything to be on the safe side. Having waited for an hour for it to be ready, was expecting everything to be perfect, but was so disappointed. Can’t believe people actually rave about this place!

Told food would take 40 minutes. Arrived to collect it we were waiting an hour and 20 minutes! There was no apology for the wait. Our payment was taken on arrival, otherwise we would have left! Got home and the order was wrong. Absoloutly appalling service and the food wasn’t worth the wait or the money.

Excellent food and friendly service and I give a 5 🌟 approval fantastic

Piping hot and typical Chinese food you would recognise from any good Chinese takeaway. Consistent quality, portion size. Their chips are lovely and fluffy inside too!

Very nice if a little slow take away. Did not have my fav dishes

Always later than the time given, food ok

Rubbery chow mein. Runny dishes. My other half ordered Kung po chicken and I ordered Szechuan chicken. They both looked the same. Insipid vegetables in a soup of flavourless watery brown sauce. Chicken was flavourless white rubbery boiled chicken. What a load of sh@t. I wish I'd had a pot noodle. Will never ever come back.

Phoned for deliver and told 1 and half hour wait. We said we would collect and told it would be ready half an hour was 40 mins before i got there and then had to wait another 35 mins! Got home and some of the order was missing. Called them and was told it wasnt added to the order so i could order and collect again... I dont think so! Food when we eventually got it was okay but nothing special.

Unless you have a lot of time or a menu at home to call then in advance then don't bother with this place. Twice we have sat for almost an hour after being told it would be 20mins. It won't happen a third time, not worth the wait

Called on the way home from Spain with my wife. The spring rolls was fab. Chicken curry was lovely and also ordered the chicken in garlic and Blackbean sauce and egg fried rice. Lots of chicken in the dishes and all was £15.90, was plenty for 2 people. Really good value and left overs for a light Lunch for 2 people for the next day. Would say better value than our best local.

Food good always friendly staff

Friendly counter staff, and usually hot tasty food, had a couple of blips with burnt food which was refunded when returned to the shop and the chips were highly salted, I like salt but this was over the top and would rather add it myself as I couldn't share them with my daughter due to excess. Will try them again but not in a hurry.

Hoped it had improved in the five years since we visited. Some dishes were OK but crispy seaweed was chewy. Noodles tasteless, and ribs drenched in artificial tasting red sauce. We managed to eat enough then the rest went in the bin.

We use this Chinese frequently and never have any reason to complain, always piping hot, even when delivered and tasty. Great friendly Chinese takeaway.

Big up Mr Chung and Rich but not Rhiannon🖕 crispy chili beef is peng and so are the chicken balls but watch out for a salt overdose on your chips

Great food and excellent customer service. Definitely recommend.

Reasonable quality,bit more expensive than some

Excellent food, always hot and the flavours are wonderful. Sometimes the wait is excessive, but the staff are very friendly and always let you know how long it'll be when you order.

the place is the best they have great staff and great food and amazing flavour would recommend to everyone I know

We had heard good things for this Chinese so we decided to give it ago , lovely polite staff and delivery driver , had high hopes but as I was eating through my noodles I saw a greeny black thing which I just thought was a squashed burnt pea , I picked it out and my worst fear came true , it was a dead fly , we all agreed the chicken was not fully cooked and currently this is the next morning and I'm not feeling too well , maybe it's just the thought that's making me feel ill , we did call to tell them and as friendly and as they was they didn't know how to deal with the situation ! Shame really as food was piping hot and looked good , shame we couldn't eat it !

Excellent takeaway as usual. Tasty. Fresh. Love their chicken and chips with gravy! Sometimes there is a 30 min wait but it is worth it!

I have been using this Take-away for over 20 years now, never had any issues with the food or the staff. They do half dishes if required and are happy to help with queries on the ingredients etc.

Had a wonderful takeaway from this Chinese. The food was reasonably priced, cooked on time, and tasted exceptional. Although slightly more expensive than competitors in the area, the taste and quality is unrivalled.

Good menu, had plenty of good meals from here.

Hopeless staff who get orders wrong, long waits for even simple dishes (typically 30 minutes to one hour). The prices are quite reasonable for the area, and they are open on a Sunday evening. The quality of the food is nothing special, one could be in ANY 'Chinese' takeaway in England, the usual Chow Mein, special fried rice, curry, chips and other western notions of Chinese food at around £5 a pot. They do accept card payments for orders over £5 which is handy.

I've been eating at the Jade Palace for 14 years...Ive tried many of the other chinese takeaways in the area and they're okay no doubt...but i'll always come back to the Jade Palace, friendly service, and everything you require in a Chinese (Singapore vermicelli is my favourite!!), 10/10 recommend

Slightly more expensive than your average but great food and service.

The meal was absolutely tasteless. The worst meal I have ever had. Each course tasted of nothing. This is the first time ever I have felt compelled to complain. One star is one star too many.