Jacksons Wharf in Hartlepool

Very good quality food and service, one of the better establishments within the area. Certainly, well worth further visits. Keep up the good work, and don't let the standard slip as others have.

First visit. Lovely place. Happy staff :) Yummy food ( we had Scampi, 12 pieces for those who count!)

Warm and cozy on the inside huge variety of drinks to choose from and I love that it’s dog friendly

There was my mam and I. We both had separate meals. My mam had the small scampi & chips and I had the regular mixed grill. My mam was missing peas on her meal and the egg on my meal was very runny and Could have done with an extra minute. The staff were very friendly and helpful.

Always enjoy my visits, with a good selection of bar food, plenty of zero alcohol drinks options, and friendly staff what's not to like? Lovely setting at the side of the Marina with views of the Trincomalee, and easy free parking.

My family and I enjoyed a nice meal today. I am a bit of a fussy eater; after speaking with Claire, who was warm and very accommodating and even allowed me to go off menu to cater to my awkwardness. The service was very good and food prepared as requested. We can't fault anything and we'll definitely be going back again.

Food was great and very affordable, I had an Ultimate southern fried Chicken burger and it was Banging! The staff were great and very helpful. It was lovely and warm with a friendly atmosphere.

The menu was basic and expensive. I won't be going back.

It's so nice here, comfortable and warm with lovely views. Caring staff cheerfully make at the adjustments we need for dietary preferences and allergies. Sensible prices too

The tables were set lovely and we were looked after by all your staff .The food was lovely and we all enjoyed ourselves .It's the first time we all decided to eat out on Christmas day as everyone usually comes to my house but due to my mum dying a couple of months ago we didn't think it would be a good idea to have dinner at home .I was bit bit worried what it would be like but when we all arrived it felt right .you made us feel welcome and everyone had a lovely time .Thank you very much for getting us through what could of been a very hard day .Compliments to the your chef and we would like to wish you all a Happy New Year !

Xmas Dinner was a no frills xmas lunch. My dinner was cold and disappointing for a xmas lunch. No pigs in blankets no cranberry sauce. Just a very basic sunday lunch which you wouldn't expect on a xmas dinner. All turkey dinner was only just warm to eat. This is not what you would expect at all for the cost they charge gor xmas lunch. I had to ask for gravy several times and twice for our deserts which took over half an hour to come out. Only got asked for drinks once on arrival and this was supposed to be table service meal. A very tastless and basic lunch to say the least. For a small group we were definitely forgotten about in all aspects during our meal. Unlucky i guess. I doubt ill ever visit again. Waiting on staff could look a bit more appropriately dressed than seeing the young girls backsides when they bend over. Skirts just covering there rear. So inappropriate and inexperienced staff staff no happy xmas atmosphere at all. To top it off and what a put off was to be asked inside a xmascard to tip the staff as they are giving up there xmas to serve us. What a cheeck. Wouldn't mind if the service was good and the food could of been far nicer experience eating out on xmas day. Very dissapointing for us on this occasion.

I live at the marina so it’s a short walk for me. I’ve been with family for Christmas but came out for some fresh air and decided to pop in for a drink. For a single person it’s a relaxing place to come to without feeling out of place, and through the day you have a view over the marina. The young man called Clayton who served me twice was very pleasant. 🥳

As admin for Hartlepool Armed Forces and Veterans Breakfast Club, Jacksons Wharf have hosted us for the last two years. It’s a great venue, with fantastic staff. They go out of their way to help us make our club as good as it can be with great food and drinks. Their support is amazing! I’d recommend anyone to check it out for a great place to relax with friends and receive a warm welcome.

Pleasant staff. Nice surroundings. Food reasonable. Very quiet this Wednesday

Great bar with a great atmosphere and live music.

Food was amazing couldn’t fault it staff are really friendly best Christmas dinner I have had in a pub

Have never seen so much food on a plate in one go. I didn't know whether to eat or climb. The best value for money ( even though it defeated me ) I have ever known. If you're looking for a Xmas menu then this is definitely the place to book you won't be disappointed

Great pub by the marina. We were lucky enough to see the swans the day we visited. Even though the weather was awful outside it was lovely and cosy inside the food was great and the staff were lovely and helpful. We'll definitely be back with the dog.

I recently visited Jacksons Wharf in Hartlepool for a Sunday lunch date, and I can’t recommend it enough! I ordered the Roast Beef, which came with a homemade Yorkshire pudding, stuffing, and horseradish sauce. It was absolutely delicious – the beef was tender, the potatoes were fluffy and crispy, and the seasonal vegetables were cooked to perfection. The gravy tied everything together beautifully. What really made the experience stand out was the fantastic service from Tim and Claire. They were so attentive and made sure we had everything we needed, which made the meal even more enjoyable. If you’re looking for a welcoming place with amazing food and top-notch service, Jacksons Wharf is the place to go. I’ll definitely be back!

We've been only a couple of times and taken family too when visiting. It's a nice pub with a good choice of food which is tasty and good value for money. My only fear is that it never seems busy so worry it'll be closed before soon which would be a terrible shame as uts a lovely pub. Hopefully the opening of the new leisure centre will help it. I'd give it 5 stars if they had my favourite cocktail 'Old Fashioned ' on the menu...

Great pub on the wharf. Lovely food, drink and really good, friendly team

Very nice place for the family or just a couple

I went with my daughter as a midweek treat. We both had the steak . It was cooked exactly as we asked. The deserts were a delight. The young lady that served us was a lovely lass. I will definitely go again. 2 years ago I gave a bad review for this place but now it's an absolute pleasure

Went to watch The 58 Jazz Collective play, which was fantastic. The pub is spacious, clean and bright, with attentive, helpful staff. I'll certainly be visiting again, not least of all to see the next gig on the 8th December!

Very nice views, this place stands right after Hartlepool museum and it's sunny here in the morning and afternoon. I've ordered pint Moretti, surf turf steak and tomato soup. The soup was great! served with bread and butter. When the mains come, I didn't really enjoyed the fillet. It was too dry and not good. But I really got excited from chips and onion rings. They are perfectly crispy and cooked nice! I recommend this place as a nice pub, the atmosphere is really good.

Had a great night Saturday! Live music fantastic food and a lovely warm welcome from the hard working staff.

lovely place come here all the time staff are always so helpful and very polite. Amazibg restyrant realky reccomend.

Very friendly staff fab service and the food was unreal we were a family of 12 people and not 1 complaint everyone enjoyed their meals we celebrated a birthday we will definitely be back

Had a Sunday dinner not happy as veg was too soft, beef was tough, stuffing was rock hard Yorkshire pudding soft and strongarm was not up to scratch

Local pub which allows dogs, so my dogs favourite place.

Jacksons is a great pub, with a friendly atmosphere, the staff are always pleasant and ready to help, we love this pub, the food was served, quickly and came up trumps, at a reasonable price, with the added bonus of a generous 30% off the bill which was great because we are pensioners 👍🏻👍🏻 thank you.

Food is good for what it is and is really reasonably priced when discounts on. My only suggestion would be more choice when it comes to healthier options.

Had a lovely experience in the jacksons warf! Had a meal of the specials menu - it was great! Staff were polite and friendly!

lovely atmosphere staff were amazing and so kind. food was delicious and a lovely view of the marina for a nice day would definitely recommend

The place is so nice on the inside, the food is amazing and the staff is lovely, would definitely recommend for anyone who wants a nice relaxing meal

The food and the staff is absolutely amazing

Lovely place for a meal and a few drinks, service was amazing and the food was perfect, will definitely be coming again with friends

Came in yesterday with my Mum to celebrate her birthday as it’s our favourite place got food and atmosphere and once again the Jackson’s team did not disappoint they had just put up all their decorations for Halloween and the place looks great their team are an asset and should all be really proud of what they’re doing. Keep it up will definitely be back.

Fish and chip was very nice and the staff were extremely welcoming and kind.

Staff have exceptional customer service skills, lovely and welcoming and the food was lovely, will be back!

Popped in on the off chance while in the area and was pleasantly impressed, food was lovely and the staff were very friendly and welcoming. We will be back next time we are in the area

such a cosy atmosphere all the staff are amazing highly recommend for a few drinks and some nice food. the jam sponge was so good

Had a lovely meal and few drinks with my wife while in the area staff were lovely as was the food and decent pint what more do you need would definitely go again

Popped here for meal and was lovely! The staff were friendly and the food was good value!! Will call again when in area

Great visit last weekend, staff were all really friendly and the food was served quickly and came just as we ordered. Will definitely be back to such a lovely setting.

We have visited this pub on several locations we only live 10 mins away but the hospitality and warm welcome you get is fab. We come as a couple and it's a lovely chilled out vibe on the terrace in the shadow of the Trimcomalee and overlooking the marina. Even better when the sun is shining. When we come with our daughter the staff are fab on one occasion they even provided non alcoholic shots for our daughter (to make her feel included) when we had one in celebration of our friends birthday. We love it and can only hope we come to the Halloween and Xmas parties we missed out on last year. Our favourite go to pub 😀

Amazing food and the manager was amazing he helped me choose a meal suitable for me

Food was as Good as Ever,Great Food Great Staff

Staff very friendly, food was lovely, would definitely recommend whether for a quick drink on your own or out for a meal with the family.

Had a lovely time with my partner and our 2 dogs, even have a doggy menu for the dogs for some food! the team are very welcoming and will be back very soon

My local. Me, my Son and Daughter come here regularly. Pool on Mondays, food throughout the week or weekend it’s always a decent time. A quieter pub with a canny menu and amazing staff!

Very friendly staff, warm and welcoming atmosphere, really a lovely cosy pub and restaurant, food is delicious, we will most definitely be visiting you again.

Okay place, tired and jaded especially outside area.

Lovely staff smiley and happy and great food definitely would come back

I come here quite regularly for drinks and food, today we both had the Sunday roast and it did not disappoint. Beautiful fresh vegetables and perfectly cooked beef. The staff here are amazing and nothing is ever too much trouble. Cannot recommend this place enough

Had a great experience at Jacksons Wharf! The staff were friendly and attentive, making sure everything ran smoothly during my visit. The atmosphere was welcoming, and the service exceeded expectations. It’s a fantastic spot to relax and enjoy some time out. Highly recommend for anyone looking for a good pub in the area.

Great scran and good customer service from the waitress and bar would recommend, will be coming back for free pool on Mondays 😃

A great place for food and drinks with a great view

Great place to sink a nice priced pint, very friendly atmosphere with a large outdoor area which is great for these warmer nights coming in. Clean and welcoming! 5*

Lovely and bright and great atmosphere.

Excellent vibes and really nice staff, must visit

We absolutely love it here. The staff are all friendly and always helpful. The gluten free options are fantastic and they take it very seriously. We love having this pub on our doorstep.

Lovley owner service second to none and all the staff Lovley would really recommend visiting

The food was lovely, a generous portion and the table service was spot on. Would definitely come back again.

We had a lovely lunch, it's dog friendly and that's always a bonus

Such a lovely atmosphere, Staff are great, super helpfull and friendly. We've eaten here several times and the food is always tasty, well presented and affordable, We especially love how pet friendly this pub is! Will definitely be back to try out the pool table very soon!

Great food and lovely service. Staff were wonderful. Highly recommend.Be back soon.

Too late for food. Lovely staff!

Best food and atmosphere and friendly staff

Claire and Tim, you are smashing it. Fabulous every time!

Food good but service very slow took over an hour to just get starters!

Excellent food and the staff are very friendly indeed. Great for dogs too!

Friendly staff; prompt service; nice meal and more importantly dog friendly

Love this place, fabulous customer service, really filling Food, dog friendly snacks and water, beautiful situation by the water, pool table and jukebox are lovely additions without being overwhelming.

Very tired looking now and dirty considering the pub had just opened. Not very happy staff when they did appear. Window sill rotten with cobwebs and dead flies. Expensive compared to restaurant next door that serves freshly cooked food daily.

Lovely venue, usually quiet, so the staff must be conditioned to only work at a leisurely pace. There must be other duties to be fulfilled as service at the bar doesn't seem to be the highest priority, having recently stood at the bar 5 minutes before seeking out staff and that was when the place was quiet. Unfortunately the staff can't Manage when an event draws in more than their regular low numbers. Having to queue behind a dozen people just to order a drink may be understandable once, until extra staff can be mustered behind the bar but watching staff restocking fridges and shelves as the queue continues to grow seemingly suggested it was our own fault for being there and was difficult to sympathise with. Good beer, when you eventually get your hands on it! Haven't tried the pub grub recently.

Good portions of tasty pub grub.

We came in for something to eat in the late afternoon. I wanted a sandwich or similar, but all those options were not served after 3pm. We ordered off the main menu, although I was put off by so many dishes being with chips according to the menu. Actually when I spoke to the server, alternatives were available. We wanted regular hand-pulled beer. There wasn't any. They'd run out. Bottled beer was available. I chose 2 pints of what I guessed would be expensive draught continental beer. I don't know how much it cost, but we had pie and mash, a chicken curry and 2 pints and it cost £34.48. It seemed expensive for a very average meal.

Fantastic place excellent service and great staff

We had Sunday lunch here after doing Race for Life, lovely sitting in the sun looking out over the marina wasn't busy, sprouts a bit hard and they didn't do cauliflower cheese :(

Food was amazing along with the great staff

What an absolute shame. This place used to be a lovely little pub with but over the years its just gone down hill. This review is sadly an accumulation of several visits over the past few months. From walking in the door, there is a distinct lack of atmosphere. Its been exceptionally quiet each time with only a hand full of people in the whole building and this doesn't help... but in general its doesnt feel like a welcome environment. Each time Ive stood at the bar and waited for quite some time while waiting to even be acknowledged. Service is slow and painfully lacking in personal interaction. The menu is enormously overpriced for average quality pub food and you can eat for the same price or cheaper in Portofinos Restaurant which is literally next door and over looks the Historic Quay. In my opinion this needs significant investment in staffing/staff training to create a more welcoming and engaging environment. The menu requires a deeper look at its price points based on the service and general atmosphere. With the right management and team it could be a fabulous little pub again in a lovely location.

Lovely pub worth a visit . My advice skip the old West Quay and visit here 100% better

Amazing food had the pizza was delicious couldn’t recommend more the staff were very welcoming and friendly and super helpful

Visited with my family food was perfect and the staff were very helpful reasonably priced highly recommend

We went for Sunday lunch my friend had beef and I had half roast chicken. There was a good range of vegetables, Yorkshire pudding, stuffing and plenty of gravy all tasted very nice but when it was served it was not very hot. So before you finished your meal it was cold so the enjoyment had gone. Told the waitress about it and she did apologise and said sorry about that. And I think we had the same problem last time we had the Sunday lunch but I don't think I mentioned it. Because we did enjoy it the same as last time.

Was workmen all over outside and was very noisy was hard to get served had to search for staff and food was alright

Absolutely lovely pub with a charming group of hard working, friendly staff that make every visit I've had a cosy experience. Food is great, classic pub plates with a lot of interesting and enjoyable side dishes available. Kebab served here too which is a real treat for anyone coming for food later in the evening :) Highly recommend!

fantastic bar staff and waitress everyone in our party felt welcomed xx

Popped in for pint was a cute place overlooking the harbour.

Lovely little pub right on the water front of the marina. Staff are very friendly and the food is delicious! We've never had to wait too long for our food and it's always arrived hot. Friendly atmosphere with music playing and a pool table available. This is our go to pub grub establishment

Great food, nice atmosphere, professional staff. We look forward to going back. We'll done ✔️

We travelled up from Hull to meet our children who are currently at Hartlepool University. It was a birthday celebration and we were not disappointed! The food was tasty and fresh! The staff were friendly and helpful. Would definitely return again!

I haven’t been to this pub for a lot of years on entering the pub I was welcomed with a smile and amazing service ! Claire the lady on the bar was amazing I came in with my son she came over to advised us the pool table was free this made us stay I’ll be back again very soon thanks very much team Jackson wharlf

I ordered a vegetarian stone bake pizza today and chips with garlic and I must say was the best stone baked pizza I have had in Hartlepool 10/10 Highly recommend

Best food in town friendly staff large selection of drinks, pool table so you have a game while waiting for food . Highly recommend 5/5

Just moved to the area, so thought we would try it. Really happy with everything, we had steak and ale pie and scampi, chocolate fudge cake to follow. All was excellent, service was prompt and staff attentive. Will definitely be back soon

Food took a really long time to arrive at table even though it wasnt busy. Ordered the 8oz aged sirlon steak with chips mushrooms half tomatoe and peas it arrived with no mushrooms. Also ordered the cowboy burger fries where stone cold burger was over done really not worth the money

Cheap but we found out why. My steak was overcooked, my wife's had a large piece of gristle in it. Onion rings well overcooked , rest of food was okay and reasonably sized portion. Wouldn't come back.

Excellent food and hospitality at good prices! Cook was on break, so the bartender took it upon herself to put our (delicious) steaks on the grill for us. That exceptional service alone earns 5 stars from me, but the food and drinks earned them, as well. Great weekday specials!