Jacks in Cotswold

We visited jacks 2 days ago actually, impressed when they gave me a separate Free From menu (I’m lactose tolerant). Food came quickly, staff friendly. Really enjoyed it. Went back today and had a completely different experience sadly. We ordered similar meals but one was from the Free From menu minus hollandaise sauce. Guess what? Both came WITH hollandaise sauce. Foreign waitress clearly didn’t understand. Plate eventually removed and had to wait another 10 minutes while hubby started his food. Not impressed as he specifically said one from Dairy Free menu! They were clearly having a bad day as one couple left without having their coffees and they got another food order wrong.

Excellent cafe, linked with the Corinium Museum. We had lovely food, sat outside in the sun. Top value for money and very friendly, helpful staff. Made a perfect day out.

Had previously been to Jack’s for brunch/lunches etc many times over the years and would have recommended it to others heading to Cirencester but will not be in a hurry to return as Jack’s has gone downhill. I ordered the pancakes with compote and was immensely disappointed - I instead found flavourless food being served to the point where I couldn’t eat more than a couple of mouthfuls. Sticking some bland fruit sauce on pancakes and charging money for this is ridiculous. The server came along to remove plates and cups and did not seem concerned to find 90% of my dish still on the plate. This is again reflective of poor customer service as this should have been a sign of awful food. Real shame for Cirencester.

Great food. Friendly prompt service. Dog friendly. Toilets. Easy access to Cirencester Park.

Popped into Jacks for a late lunch and was impressed with the menu and my order choice of a Southern Fried Bowl. Served a huge bowl of fried chicken gougons, hash browns, eggs, mushrooms, tomato and toast. Really tasty and filling! Coffee was just how I like it too - definitely be back!

Beautiful cake and coffee. Very popular place. Attentive staff. Well worth a visit.

Lovely small cafe, out of the way but serves amazing food! Portions were so good, and the locale was very rustic and artsy. Definitely recommend for a simply tea and cake, or even a full lunch or dinner.

Lovely, dog-friendly café just off the main square. Serve hot food as well as the usual café staples. We went shortly after lunchtime and it was very busy (it was also a bank holiday), and the waiter told us there would be a 25 minute wait for food. We really appreciated this honesty, so left and came back 30 mins or so later and got a table and served straight away. Good job 👍🏻

I’ve been coming to jacks for several years now and the food is exceptional every time we visit. The staff are always friendly and the food is so delicious!

Flat whites were watery and lacked any flavour. Tasted as if the same beans were used for several cups. Wouldn’t have again.

This really was terrible The service was well below what should be expected. Our food arrived 35 mins after we sat down. I asked the waitress who replied we are terribly busy so as you can expect there’s a delay - I felt very rude and the least she could have done is checked on our order. Same waitress bought food and did not ask if we wanted condiments. She didn’t bring us any cutlery either. My bacon bap was swimming in fat and for £6.50 was just two pieces of horribly fatty bacon in a butty - no butter, no sides. Previously Jacks was great. I cannot return. Really upsets me when cafes take your cash and fail to deliver anything good on all counts.

Charming breakfast/brunch place with decent food and good service.

Excellent food in a lovely town. The toilet situation could be improved as there is only one for the whole place and it was quite untidy/messy with no toilet paper.

Very very busy Monday which was cold and wet so every one wanted a coffee n sit somewhere dry. Good service. Delicious coffee & Bakewell cake. High chairs available. Baby change facilities were good. All clean & tidy. Thank you.

Great little cafe, good food and drink selection. Great portion sizes.

Stopped in for some lunch and really enjoyed it. Food was good, atmosphere is great. The guy serving was so kind - even helped us get the bus times on his phone because we had no signal.

I visited today after the museum. Food was delicious and service quick. I had a brunch bowl with southern fried chicken. The whole dish was delicious, so delicious I’d already eaten lots before I took a photo of it. My son had a salted caramel and butterscotch cake and really liked it. The servers were friendly and helpful. We’ll definitely visit it again next time we’re in Cirencester.

Food was really good, the cake portions were humongous! The pot of coffee was delicious, I bought some beans too ! maybe a small layout change might benefit the circulation of people trying to reach their table or leaving the premises. Highly recommend!

Terrible service, poor tea, tasteless cake and disgusting toilets, that have obviously not been properly cleaned in months. Had a speaker literally at ear level next to the table, so conversation was painful! One to avoid for a afternoon pit stop.

We went for breakfast. Portions were a little small. We sat at the back, it was spacious but the ambiance was not as nice as the front. Service was a little slow. The locals sitting next to us were looking at us and complaining about the tourists, even though they were aware that we knew English. They were very rude. Expectations should not be too high.

Ordered food. Food order was lost although received drinks. Had to wait almost almost and hour for food to finally arrive. Chased once and was told going to check. Then nothing, had to chase same person again and was then asked what we had ordered so likely would have just had to sit there again and they obviously hadn’t checked anything. Told it would be with us in 10 mins, it wasn’t, had to chase again. Food eventually arrived and was of decent quality. No apology offered. Seemed very disorganised! Had to insist on refund which they struggled to process and had to get cash. Disappointed as went with a group who all had to wait for our food to finally arrive meaning we saw less of the town. Also had to top up parking.

Service great! Only popped in for coffee as walked past after eating elsewhere lol Food looked appetising 😋 Display of cakes were tempting… especially having just made a first attempt at a Hummingbird cake myself! Popular and quite busy. We’ll be coming to Cirencester again and this is on our radar now.

Nice spot, staff seem a bit lost/ slow and perhaps could do with a manger making them feel a bit more confident via some training. Food was fresh, but some of it was missing. ordered the salmon bowl and it came with no avocado or hash browns, it also came with fried eggs when I'd asked for poached. I had to take away last minute which was accommodated, but it meant I only saw it was missing items/wrong once I'd left the cafe.

We had a wonderful experience visiting Jack’s for the first time. Henry was very friendly and helpful making us feel welcome even though we arrived after the kitchen closed. Thank you Henry 🙏🏼

Great food good service fair price we had the full Engish Breakfast excellent

My husband and I popped in Jacks today, it was our first visit and we were made to feel very welcome. We weren’t hungry as we had already eaten. My husband had coffee which he said was REALLY good and I had a pot of tea and a MASSIVE slice of carrot cake which was DELICIOUS. The service and value were both excellent, highly recommended.

Great food, a little wait for it but it is cooked to order. Amazing cakes so try and leave some room for a slice. Or better still just have cake 😀

Largest slice of cake ever and super tasty, loads of seating outside and some in. Friendly staff and table service for everything.

Great coffee & cake. Really dog friendly

We had lunch at Jacks this Sunday, an incredibly busy day but the service was as excellent and the staff although rushed off their feet were attentive and friendly. There was a waitress there on a trial day and she was excellent- unfortunately didn’t catch her name. The burger I had was one of the best I’ve had and I wish I’d had room to try their delicious cakes on display. Will definitely be going back.

Lovely visit! We came for Easter Monday for a chilled coffee and they were absolutely packed but an amazing South African guy (think he was a manager - we didn’t catch his name unfortunately) served us and took the time to look after us despite him always being on the go. Definitely would recommend - especially if he is working!! Also the Hummingbird cake is a must buy

Had Jacks 'Infamous' breakfast buttie and a coffee. It was really tasty.

Fantastic food, lovely atmosphere, great service as always.

Great spot - staff were very friendly, food was excellent and very filling. Recommend the Jacks Bowl.

I would like to send huge thanks to your shop, especially Polly and Ellie who came to our rescue when one of our tourist party fell and fractured her ankle at the junction to the park. Thank you for lending the chair, the swift application of frozen peas, the delicious hot chocolate and thr chocolate cake to go. I personally hope to visit again very soon. From a member of Angela Holidays.

A big thank you to Polly and Ellie who helped as one of the coach passengers hurt their ankle and . Polly went to a get a chair and Ellie got some frozen peas to wrap around the lady’s ankle. So a massive thank you for your service and help. It’s a very nice place. And lovely coffee shop and hot chocolate and cake . i would definitely recommend it if I was here again . On holiday. 👍🤩😀

Was in Cirencester on business, so we popped out for lunch, was recommended here. Great food and fantastic area covered outside. Had a greet brunch breakfast, amazing sausages well worth a visit

Food was delicious as was coffee. Service quick and friendly

only came for a coffee so can't review the food, but the coffee was delicious and the atmosphere was lovely. will definitely have to come back for some food!

We ate here over the weekend and though it was fab! Staff were lovely and helpful - service was very quick and food was delicious - I had a cheese and ham toastie and my husband the breakfast bowl, not over priced either what more could you ask for? Would definitely go again :)

Had a lovely lunch we both had the soup (roasted cauliflower) with sourdough toast which was beautiful 😍. Service was excellent very pleasant staff. All in all brilliant thanks.

Normally our go to place in Cirencester for breakfast as previously had very good brunch bowl. Now its just a tarted up greasy fry up with cheap ingredients. Standards and quality have slipped and staff would rather chat with each over than interact with you. Very cold inside heated by a very small heater. Shame they have changed what was a good menu and quality food.

The girl who served us today with red hair was absolutely lovely and couldn’t do enough for us, wonderful staff who are a credit to you. The breakfast was absolutely amazing and great playlist too! Great sizes of cake servings too❤️

Having ordered a plain croissant and an Americano, are my expectations too high that I hope they’ll arrive more or less at the same time? We have finished our americanos so I have just been back to the counter to ask whether the croissants have been forgotten? Apparently they were ‘on their way’ but really no good to us, 20 minutes too late. I don’t like to leave a poor review, and very rarely do, but it’s a poor experience and easily remedied.

If you want cake, this is the coffee shop to come to. Delicious, fresh and moreish. Situated at the bottom of Black Jack Street, next to the museum

Really love this place. The atrium area has such a nice vibe. The addition of the outside area is great as well. Love the new furniture. Service was fantastic as always and food, especially cakes, is delicious. One negative from my perspective is that the pricing of the kids menu is in line with the adults. I think smaller portions and lower prices would be ideal, especially for younger children.

the cake selection is something else, and delicious too. We'll be back for the breakfast. A whole, and comprehensive, free from menu is a nice touch too

Popped in to get out of the rain, what a day! To be met by a lovely atmosphere and welcoming staff! Clean, bright and warm just what was needed on such a dreary day. Had a lovely slice of berry cake, which I shared and a latte. Great place to stop for food or just a snack will be going back again!!!

We came to Jack's after our visit to the excellent Corinium Museum two doors down. This coffee shop serves excellent lunch and is accessible to someone with a walker (I'm not sure about someone with a wheelchair). My marinated chicken was really fantastic and my wife loved her meal (I don't remember what she had). My wife also ordered a cake desert (once again, can't remember what it was...), and she said it was excellent. And it's a very nice environment, too.

Great fresh bean coffee and nutty berry flapjack

I previously left Jacks a 4 star rating, but that was back in 2021. Since then we've been back quite a few times and it was so popular you would have to book a table but those days are long gone. We popped in on Sunday morning for breakfast and were surprised how quiet it was but soon found out why. The menu offers very little choice, gone the waffles, just a breakfast bowl (basically full English) or a small selection of rolls. We ordered a bacon roll and sausage roll - first thing we noticed was the previously high quality sausage and bacon had been replaced by cheaper alternatives. Coffee wasn't as good either. Whilst the quality has gone down the prices haven't. This used to be a real little gem but sadly we won't be going back when there are other and better value options available in the town.

Stopped here for an early lunch at about 11:45. Several tables were available as we arrived, but it soon started filling up. Seems to be very popular with mums and their young children. Those serving were very friendly, polite and helpful - and our food arrived promptly. The "Jacks Bowl", basically a cooked breakfast, was tasty and filling, and I enjoyed it. Included are two sausages and two rounds of toast - and the fried egg was good and runny. I felt that the sausages could have had a little more texture to them. There is just a single toilet, with baby-changing facilities, for all patrons. I'd go back again.

Lost its shine-soggy half cooked/nearly burned waffles and undercooked bacon. Chilly inside. Friendly staff as ever.

Staff member put scalding hot soup in front of a baby. Not only should more care have been taken but the soup shouldn’t have been served anywhere near as hot as it was

A 40 minute wait for a small slice of cheese on toast. (Rarebit). Nice guy at the counter, but I wouldn’t rush back, but explore other options first.

Good coffee and delicious slices of cake. Service was friendly but a bit variable - one of the younger servers seemed to find his job a bit of a struggle. But we really liked the food and atmosphere here.

The breakfast here was really good and the sausages were exceptional. Our waitress was friendly enough but just did what she needed to do so there wasn't much atmosphere. I would come back for sure the only thing I'd say is it was a bit pricy for breakfast. 35 quid for 2 of us for breakfast with a coffee and tea and some orange juice. Little bit too much :)

Poor quality. Smashed avocado from Morrisons? surely not smashed by them!

After breakfast, it's a very limited menu. I think most of us ended up having the quiche, and a couple had soup. The food was actually quite nice, but it was somewhere between slightly, and quite over priced. This becomes more apparent when you take into account the lack of service. There is no table service and after we placed the order at the counter, the drinks took forever and the food even longer. Service was so so slow that finding a clear table when we walked in was difficult and had to ask for ours to be cleared because it was the only one left to seat 6.... this is a real shame because the serving staff were actually very pleasant. Overall I think with some minor changes and reduction in some prices, this would be a lovely place. As it stands, I think I would try and find somewhere else in future.

Bustling cafe with a nice atmosphere. Lovely brunch menu; a bit unusual which is nice to see. Service was quick despite it being so busy. Coffee was excellent and the food was good. I had the salmon brunch bowl. I still felt hungry after however (and it was £12.50). I think maybe offer hash browns and toast with the bowl ? Nice children’s menu. There was a constant queue for the 1 toilet which was a bit off putting.

Big slices of cake that are really tasty without being too sweet. Staff are very friendly and the brunches are great too!

Super cute, food was really nice and service was friendly. Nice one to add to your "to visit ' list

My new favourite place for our Etchr:CiC meetings - beautiful location, brilliant staff, lovely coffee and omg the chocolate brownies!

Stopped in for tea and scones. Both were delicious, staff were efficient and friendly. Great decor, we will definitely be back.

visited jacks the other day and absolutely loved it, the brunch bowl was great and they had a massive selection of cakes, will definitely be returning!

Had the best brunch earlier at jacks, the staff were all lovely and attentive, and went above and beyond to make sure we were happy. Would defo recommend the mushrooms on toast and the berry smoothie! Thank you!! Will be back

Nice little stop for a coffee and a treat. Good selection of food and drink. It was fairly busy and perhaps understaffed as lots of the tables needed clearing/cleaning but would go again.

Nice little establishment selling coffee and drinks in Cirencester

Good coffee shop. Fantastic selection of cakes and very friendly staff.

Dog friendly, amazing cakes and superb service. Best Teashop in the area by far.

Had read all the reviews so was looking forward to a pit stop here. Allergy information was very slow as staff had to go and look it up, thereby creating a queue which is always so embarrassing. Ended up not being able to have anything from the cake selection. Raspberry smoothie was good though and my sister's cinnamon roll looked (and tasted according to her) delicious.

Amazing experience last week for my first visit at jacks, all staff extremely attentive and welcoming. Will definitely be back to this lovely place

It met all of my expectations, so overall, a good choice...

Such a bad experience. Dirty tables, horrible service (the waitress spelt the espresso and just ran from the table and I had to call her back to replace it), the food was ok (good flavours) but overpriced- 12.95£ for a single poached egg with sourdough toast and halloumi cubes. Please start from cleaning the tables after people are leaving..not recommended

Popped into this busy tea room for a spot of lunch, as we took a break from the fabulous Corinium Museum next door. The staff were friendly and the establishment was clean, although vacated tables could perhaps have been cleared a bit more quickly. The covered walkway was nice to sit in, with a rustic feel. Free WiFi was available. Food and drink received were of good quality. Good range of cakes, light bites and drinks available, even a selection of treats for dogs!

This is a great find. It is worth waiting if there is not seating available. Friendly and honest staff, giving good advice, very customer and service minded. Amazong food and cakes. Thanks team.

We called in for a cup of coffee in the late afternoon. The staff were welcoming and friendly, even though they were getting ready to close. The coffee was freshly made and tasted very good. Even though we didn't have one, the cakes on display were delicious. As we had our dog with us, we sat in the covered courtyard area which was very pleasant.

Brilliant, healthy food and great smoothies and hot chocolate

Nice place. Going rate for tea and cake (Decent size £6.60)

Lovely place to stop and have a very nice brunch that's what I had, you can have tea and cake and more, the staff are friendly and helpful if you require something, we will definitely call in again when I return to cirencester,

We had breakfast there, the service was good and friendly, lovely cup of tea. We had the sausage Butties, the were on a dry toasted roll the sausage was also very dry and overcooked. A little butter on the roll or a bit of rocket or lettuce would of made it a lot less dry. I can't understand why bread is not buttered anymoor. For the price charged it is not a lot to expect.

A friendly tearoom in Blackjack street that's bigger than it looks so worth a try no matter how busy the town is. Sourdough toasties are recommended, as are the milkshakes and Rocky road. They do bigger meals at lunchtime as well. Staff are friendly and on the ball, clearing tables promptly which is always a good sign. Dog friendly too.

Exceptionally good : toasties and milkshakes were very tasty, staff were very friendly and considerate. Enough space for my mum's pusher and for our dog around our table. Our visit really made our day here. So nice they welcomed dogs of all sizes.

Lovely afternoon tea and snack enjoyed here. Poachers rarebit and chutney was very nice. Decent tea!

An excellent first time visit, the staff were friendly and the food was fantastic! We will definitely be visiting again!

Nice brunch received. Staff were friendly and the establishment was clean. Covered walk way was nice to sit in although may be very hot during high temperatures. Food was good quality although it be nice if the buns came with some side garnish. Would recommend here. The grilled halloumi bun was quite spicy. Only one toilet but was clean.

Went to have a birthday brunch had no idea where to be served no clarity on how to get a menu or even where to sit. Then the food was mostly mediocre. My food came with a poached egg that was just liquid egg whites. We then asked if it was possible to get a new one then they brought back the plate with runny egg whites and the poached egg water all over it making the rest of the food just soggy. Af this point we just wanted to leave and after telling the servers the experience we were having they were nothing but confrontational and rude. Ruined my birthday. And a waist of money don’t go here !!!!

Hidden gem in Cirencester. Lovely food and good selection of drinks and cakes. Cheerful and helpful staff.If you haven't been put it on the To do list. 🥰

We stopped in for Brunch today and had crushed avocado with poached eggs on sourdough with rocket. What we received was avocado puree with hard boiled egg on sourdough with rocket. It was disgusting! They need to change the description in the menu to what was dished up or change what was dished up.

Best breakfast in Cirencester!!!

Jacks is a really stylish cafe with comfortable seating, spacious and lovely decor. The staff were friendly and efficient, the food and drinks were amazing. My cappuccino was delicious and hot, and stylishly finished. We had brunch bowls, the sausage and bacon were absolutely delicious and we can’t wait to go back next time we are visiting our friends In Cirencester. Would recommend to everyone.

Had previously visited Jacks a number of years back and thought it was excellent, disappointed to see that is no longer the case. Service was really slow, food was served stone cold and the poached egg was basically hard boiled. Guest wifi saves a star, but overall would not recommend.

Poor experience today, Service was awfully slow, and the food could have been significantly better. Has made me feel rather unwell since eating there. Would not Recommend

Fabulous cakes and very good coffee in a lovely setting. Recommend the carrot cake and the caramel layer cake Staff were very friendly too.

Beautiful food 😋, very well presented, all the staff very welcome very friendly and very helpful, so I recommend 100%.

Enjoyed a Jack's brunch bowl. Food still as good as ever.

Both coffees luke warm. Husband just downed his which was a little disappointing given the price but on mentioning the temperature of mine to a member of staff, a further drink was brought out and almost chucked at me. No apology. Husband even commented to me about how rude the service was. Won’t be returning

Pretty much self service here. Staff just sat behind the service desk texting. Had to ask to have the table cleaned. Had to fetch our our cutlery. Good was good though. I don't think I'll be visiting again in a hurry.

Great place for brunch and coffee!

Enjoyed my food, not asked if I wanted water though