Jacket Inn in Bassetlaw

I think the franchisee has decided to ignore this restaurant and never consult weekly checks on the business. It's lacking leadership and standards. All of the problems that were listed on this review thread for over a year is what I experienced. The place is also filthy. The toilets are disgusting. There was 1 customer sitting in the restaurant and 2 staff sitting outside yet the place is overflowing with rubbish and filth. The food also took over 20 minutes to arrive. The staff looked downbeat and unmotivated. Lack of leadership and ignorance of product leads to unmotivated staff and no repeat customers.

food did not show up at all and have no way to contact the stores because the number is unrecognised.

Good food but when you're inside ordering it gets hot fast

Breakfast cob and a drink £4.50 yet tried to charge me £5.90 cause j had bacon and sausage. Asked for customer service phone number only to be told there isn't one so you can't. Staff just miserable. Won't be back in a hurry.

Tonight my dumbass wife somehow managed to leave her phone in the toilets at the services. The phone is quite expensive and a legend of a teacher (forgot the school) handed it in to the staff at costa. They held the phone and only gave it back to my wife when she returned. Lots of honest people are involved in the review. Thanks to all