Jacey's Bistro in Swale

We have eaten here twice and both times we have enjoyed the food and service. Mark the head waiter is a superb host and he is very attentive, nothing is too much for him. The team at the bistro are very friendly and accommodating, always a great feeling when you walk through the door. Thank you all for a wonderful experience. Tony and Karen.

Had a lovely Sunday lunch we had the option of garden or inside we decided inside was good for us Mark and his team were great food was good and the vanilla cheesecake was the best. Thanks

Great food and service. Always have good time when I visit. Vegan menu as well, always a winner for me.

Popped in with my daughter for some dinner. We had a great experience 😊 She had fish and chips and I had the sea bass, both looked and tasted lovely. All staff were really friendly and helpful. We’ll definitely be back.

At first glance and the first few days it was great with a lovely waitress. Then three days ago my grandmother ordered chicken, an unfriendly waitress served it to her and forgot the sauce and salad, when we asked her she replied that in this dish there was neither sauce nor salad (although it's written on the menu and we ordered it the day before). From the first bite my grandmother choked! After 10 minutes I urgently asked the waitress for a phone to call the firefighters. She tells me “no with your phone”. Not only does it not provide help to an elderly person in danger, it is also more unpleasant. After insisting heavily, she gives me a phone but tells me not to call because they will take more than 45 minutes to arrive (they took 3 minutes). After all that our dishes were cold and they did not want to reheat our dishes and before we could even take a cold bite they asked us to pay full price for dishes not eaten. I strongly advise against!!

We were recommended this place and were not disappointed. It is a nicely fitted out place that lends itself to a informal atmosphere. The service was very friendly and unhurried. Nice menu and very niceky presented.

We had a great meal and drinks here. Service nice and attentive, Small minus, the air conditioning could be a bit softer.

Lovely meal while staying at the Queen Phillipa, highly recommended. Beautiful prawn starter and seabass main course. My friend had the pork chop and said its the best he's ever had 🙂

Staff were friendly and attentive and the food was lovely! Nice relaxed atmosphere, will definitely be back!

We have dined here a few times due to a previous pleasant experience hence thought we’d eat here again but, on this occasion, the service and hospitality was extremely disappointing. Our dining experience wasn’t the same perhaps due to new management - Jacey’s used to be called The Queen Phillippa. When we arrived, first of all, the restaurant was empty. We ordered food after which another couple arrived. The waitress, upon observation, was extremely attentive towards the couple sat next to us having cleared their plates from the table as soon as they had finished their starter and main courses. She completely bypassed us, nor did she clear our plates until we asked for the bill. Two additional members of staff, furthermore, checked in on the same table, asking if they were ok and, once again, completely ignored us. A group of males also arrived, were seated and checked on regularly. Why not treat every table the same? Isn’t that true customer service? I’m not one to use the race card but if you’re a person of colour beware of this place now that it’s under new management #justsaying #callingyouout

Another great brunch provided by Jaceys Bistro for one of our wreath making workshops. This is the 3rd one we've held here and it never dissapoints. Great front of house service for drinks and a lovely 2 course brunch afterwards. All the attendees commented on the quality of the food. Thank you Jake and the team x