Itsu in Kensington and Chelsea

Best Itsu in London. Lovely management team and staff.

Ambience good, food way too expensive, most of it was rice. The big boxes were very small. Not worth it again.

I come practically every day which says it all! Delicious healthy light food, spotlessly clean & Grazyna & all her team couldn’t. be more helpful & pleasant. Spacious, full of orchids & a disabled toilet, which I need!

My favourite itsu for the helpfulness and friendliness of the staff plus of course the wide rang of healthy and delicious dishes

Great atmosphere stuff very helpful and friendly. Grarzyna helps here with her knowledge of food that was very pleasant visit

I visited Itsu on Wednesday and had a fantastic experience! I got free meals through Vitality and was impressed with the quality of the food. The staff were lovely, the place was spotless, and the location is perfect—right next to a busy park. The sushi is definitely my favourite! 🥰

Overall my experience was quite nice. The Thai rice bowl was awesome. Very good atmosphere in a great location. The service was very friendly, the girl with orange hair was very kind. I will come back definitely.

Really kind people especially Grazyna

The team at front of the house are awesome. Jayjay & his team. Always ready to help and attend to you in a friendly manner. The manager too is so nice and friendly. She will take order to your table sometimes. Keep it up guys

The best for having nice meal jerald is number 1

It’s always reach my expectations to this area. Jerald Ragot help me sometimes I will give him a 5 star for helping customers if we need help.👍 Thank You!

Everything is very delicious, I love the quality of food they give me and the place is very clean. grazyna

Perfect service. Grazyna is taking care about every person who walks in. Professional and warm atmosphere, Notting Hill class for Salmon and miso soup. Thank you

Great experience on each visit and this place is managed well by always smiling lady called Grazyna Food is great and the restaurant is very spacious

Food arrived cold and unpleasant. Not sure if I’d order from there again

really lovely staff - she showed me how to collect butterflies from the app (hint) you get two on mondays :)

Very nice service the team are very polite and friendly with nice smile. Grazyna is always happy to help to everyone. I will definitely back thank you make special

Amazing itsu, service is fast and polite every time I've visited. The blond lady short hair, was lovely and helpful when I forgot to request a receipt and changed my mind. Definitely my go to place to grab food for lunch. Perfect!!!

Food was great, place was clean. Would highly recommend

Good for a quick bite. The ordering screens are quite handy.

Paid extra for spicy sauce. Didn’t receive spicy sauce. Staff started an argument with me rather than just acknowledging a minor mistake. I was baffled by the rudeness of the chef and server, along with the refusal to do the absolute minimum. I will not return.

I'm regular customer ,very happy with customer service + its lovely food. Very good service by Grzyna Srefania.Thanks.

8£ for a "chicken teriyaki" which had 5 small pieces of chicken on top and just rice + rice + rice.. Sushi pieces tasted refrigerated and not fresh 4.39 (eat in) for a chocolate mousse smaller than a standard yoghurt. Tables were disgusting, very sticky and with hairs stuck in.. Service is bad, some items you have to pick up yourself from the shelves , other items we have to wait at the till.. All over the place, not clean and food quality is low Expensive considering other places around, quantities served and quality.. Won't return Blonde young lady was friendly

A big thank you to the delivery personnel who was waiting for me such a long time because the system was showing wrong tracking. He was very patient and polite even after this disturbance.

Really nice restaurante, the second floor is amazing, definitely I will be back

Grazyna you are the best restaurant manager in Town! Food is always great and fast and also your colleague at the till is super friendly and nice! Don't need to say I'll come back, as I already did. Just one thing, the music is not always great, for a place serving alternative food, the music should be always more alternative and less commercial...and I kindly suggest you to apply to the Secret DJ APP, it's very fun. Thank you so much for your kindness and patience. One Love, ninoMan Music

I visited a lovely place today where Grazyna Stefania provided exceptional hospitality.She served me delicious dumplings an water, and truly appreciated her kidness and warmth.

I LOVE THIS PLACE THE STUFF IS AMAIZING ENRIQUE speak Spanish and made everything easy. My son love this place he think is his second house

It’s always a pleasure to eat at the Notting Hill restaurant. Grazyna and her staff are always very welcoming and friendly.

Great food and excellent customer service .

I often visit Itsu for my lunch andevery time I thoroughly impressed by the experience. Nestled in a convenient location, this unique shop stands out with its vibrant and modern decor that instantly feels inviting. The selection of healthy options is extensive, ranging from freshly prepared sushi to delicious salads and wholesome hot dishes. Each item is clearly labeled with nutritional information, making it easy for health-conscious customers to make informed choices. Their dedication to using fresh, high-quality ingredients is evident in every bite. What truly sets Itsu apart, however, is their exceptional staff, specially Grazyna their manager From the moment I walked in, I was greeted with warm smiles and genuine enthusiasm. The staff members are incredibly knowledgeable about the menu and eager to offer recommendations tailored to individual preferences. Their friendly and helpful attitude made the shopping experience not just efficient, but also enjoyable. In addition to their fantastic food and outstanding service, Itsu also maintains a clean and organized environment, which further enhances the overall experience. Whether you’re looking for a quick, healthy meal on the go or a place to sit and savor your food, Itsu Healthy Shop is a top choice. I highly recommend visiting Itsu for anyone seeking delicious, nutritious food served by a team that truly cares about their customers.

Whenever I work in Nottinghill, I always stop by for lunch. The food is delicious and you always can find something for yourself. It offers cold and hot meals in reasonable price. It has large sitting space upstairs that is not too busy. The stuff is very kind, they always greet you with a smile. Grażyna, the shop manager is really helpful, she explained me the itsu app, so useful to have it! I'm definitely going to come again. Thank you

Delicious everything. Nice place!!!!

I'm a recurrent customer my 7 years old boy love itsu He feel itsu like homemade food. When he was sick all week I was there buy the food for him is the only food He ate in all week. The stuff is amazing super friendly and super helpful. Always ready for help and support the customers. Amaizing atmosphere in the place.

Itsu just stole me!!!! Itsu needs better customer Service and hospitality personnel. I’ve just been charged for a lunch I did NOT have today; nobody knew how to refund; they tried and charged me again. Told the manager is only around on Monday. Front of house just said: I don’t know how to do it, next please! Would this not be theft? This is my question to you itsu! Young, inexperienced, people that don’t care to be the face of the company . I’ve been charged, left with NO FOOD TO EAT, stressed, wasted my time ( it took a gooooood time) and was charged again! Again!!!!!! I hope the company has some sort of compensation! 🙄

Always I have great Itsu experience but today nothing hill restaurant was supreme!!! Thank you so much to all the staff make it possible

I remember the excitement when Itsu first opened in Notting Hill Gate, friends were talking about this new sushi restaurant ... perhaps it was one of the first branches to open? There seems to be an Itsu in most busy parts of London now and it's less a restaurant (even though you can sit in, of course) than a healthier takeaway option. I love their sushi selections (plenty of choices for squeamish people like me) and have eaten my way through most salads. Notting Hill Gate doesn't have much excitement to offer but I am always happy to find a reason to stop over.

Tried the new warm salmon bowl with veggies and rice. It was pretty filling and tasty. Good deal for the price. (6.99)

The sevice was good, but the tables were sticky and dirty

Very nice. Takes the bad out of fast food. Very nice food. Friendly and helpful staff (first time there).

The chicken gyoza were delicious, but the soup also contained raw vegetables, which I wasn't crazy about. Be careful, the portions are quite large. The employees are very helpful and kind

FINALLY for the first time in about a year I've received hot food and it's delicious

The staff were rude, including the manager. Eat somewhere else, there’s plenty other choices. The food wasn't the best. I’ve had better at other branches

Very spacious place go to the first floor

Good service, great vegan choices and go upstairs for the alternative seating, great environment.

Le lieux est confortable, il y a même de quoi charger son téléphone sur les tables à côté de la caisse. Le sushi sont un peu froid mais c’est normal, j’ai pris un plat déjà préparé. Pour un arrêt rapide, c’est idéal

Fast foos uzal east doesn't get any better. The upper floor is very comfortable.

Excellent service, brilliant atmosphere and very quick and lots of help using the order screens.

Gvazyna has being super friendly and very helpful. She recommends the online savings and new menu , engages with the client. I go there daily

Useful fast food quality of some products seems stable across multiple shops but quantities differ eg famous chicken coconut soup is quite nice. At Notting Hill shop 3x more.chicken than on King's road

Manager was very helpful and took the time out to show me how the new screens work

Petit restaurant rapide sur la route vers Nothing hils. Le libre service est une bonne idée 👍 le lieu est cool, et soigneusement décoré. Repas classique sans plus, cependant trop de coriandre (si j'étais eux, je me passerai rapidement de cet aromate car très mal supporté par une majorité de personne, j'ai eu l'impression de manger du savon). Bien pour manger sur le pouce.

Been coming here regularly and Store Manager Anya never fails to light up the room with her warm welcome and service. Very friendly and helpful staff too. A pity Itsu has made so many changes to the food menu over the past 2-3 years - they’ve removed my favourite chilli chicken udon and significantly reduced the amount of protein and fibre in each dish, substituting with more carbs and low value items. I understand higher cost of supply chain but it doesn’t seem reasonable to increase cost to consumers AND decrease quality of food at the same time. For example, removing the chicken off the chicken udon and replacing with gyoza is not a 1 for 1 replacement. It does not make sense why it should cost close to £9 per pot with 5 pieces of spinach leaves. I hope itsu can look into reasonable portion sizes and nutritional value per pot - it’s really declined tremendously in recent years that it’s making it hard for me as a loyal customer to want to return to itsu frequently

Чудовий ресторан! Швидке замовлення та оплата, якщо щось не зрозуміло є працівники що можуть допомогти. Готові страви можно подивитися та вибрати в холодильнику. Я замовляла гарячі страви, все дуже смачно! Гарна атмосфера, все чисто! Вразили орхідеї!

Exactly service and food the manager is very helpful and police always smile ,,My favorite shop and customer service I wish everyone will be like her the world will be much better

Delicious food as with all the itsu stores. But this one really stood out because of the blonde lady’s amazing customer service and attention to you.

Service is fast and staff are very friendly in this particular location. We love Itsu food <3

Good healthy food, not too big but enough. Make sure your soup is not too spicy;)

Amazing service from Grazyna, super kind and friendly and she always helps you with everything. Very nice place to eat.

Got food, nice driver bleed him😊 very polite thanks mate

Hi. Nice, clean, food tasty, staff helpful and friendly! Just visit and enjoy! 😉

Great food, friendly and helpful staff. Was served by Grazyna and she went out of her way to help me and feel welcome.

Good food! Place is clean and tidy!

Great experience at this restaurant. Especial mention to Kike Who helped us and really made us feel special

Great courier professional and kind

The quality of the food here is not very good. Avocado was not ripe, sushi was sub par (for itsu standards). Will not be ordering again :(

I appreciate the organization in this branch. Staff is friendly and well briefed.

My favourite place to eat! Service is absolutely great and I am in love with the food! I recommend the sushi festival! The prices are amazing and the staff is so kind! Strongly recommend.

Delicious, fresh, healthy and nourishing food. Clean, spacious, relaxing environment with friendly staff. Highly recommend.

The rice with chicken tastes like dog food with wayyyy too much salt I know the food is not prepared on site so it’s not their fault but there are limits to how disgusting fast food can be . It is clearly not fresh. until now I came every day but I think this is defo gonna change . The team changed and so has the taste of the food.

Best lunch ever! Nice service from Grazyna , professional and kind Thank you

Excellent restaurant avec plats japonais, possibilités de venir avant la fermeture pour récupérer moitié prix les invendus (tout le monde est gagnant !). Deux visites que j’ai adoré et j’y retournerai sans hésiter !

Japanische Restaurantkette mit vielen Standorten in London. Sehr gute Auswahl. Alle angebotenen Gerichte sind sehr lecker und für Londoner Verhältnisse preislich ok. Das Restaurant war sehr sauber und das Personal freundlich.

Nice place for eating and enjoying friendly , nice sttaf good sensei and good security guy I like it this place I advice any one come here Greetings M

Great place Nice services Friendly staff One of staff the name Grazyna she is nice 👍 amazing she help me use the itsu app. and good communication with us

This Itsu is my favourite for a number of reasons. 1) Its clean, fresh and fast service 2) the manager Grazyna is such a credit to the the company. She goes above and beyond and nothing is too much trouble . Infact she helped me to best use my app. A prime example of a leader who rolls up her sleeves and gets stuck in. 3) Its super reasonable in cost and has the best rewards platform. I leave feeling full and happy, thank you Notting Hill Gate itsu <3

It's an Itsu, so all as you'd expect, but a really nice upstairs seating area that overlooks the road. Good vibe.

Great atmosphere the service from Sensei Grazyna is amazing she help me to understand how to order and use the itsu app. Amazing place to relaxed in Nothing Hill.

It seemed like such a cute spot for lunch out with friends. There is a ton of nice seating inside and it isn’t too crowded. The service is timely as well and the food is decently priced. However, the food itself was completely flavorless, lacking all seasoning. Would definitely not recommend the 374 Veggie Gyoza Crystal Noodles. Overall, it seemed great, but in reality the food was quite bad.

It arrived nicely packaged and the food was delicious.

Wow, beautiful place for very affordable sushi. Everything nice !

Mala, sin sabor, sin ganas, sin nada. Industrial al máximo. Servicio? No hay Ambiente? Mesas sucias, pegoteadas y piso sucio.

Itsu ist eine Fastfoodkette für asiatische Noodlegerichte. Mehrere vegane Gerichte werden ebenfalls angeboten. Das Bestellprinzip ist von den großen Hamburgerketten abgeschaut: Mehrere Terminals zum Bestellen und Bezahlen. Einige Minuten später kann man sich das Essen vom Counter abholen. Entweder zum dort essen oder als Takeaway. Alles wie zu erwarten extrem durchstandardisiert. Das Essen ist insgesamt lecker. Allerdings gibt es nur eine Unisextoilette für das gesamte Restaurant, das wohl etwas weniger als 100 Gäste fassen kann. Für gelegentlich ist es in Ordnung.

You have only given me one sushi when I ordered two

Perfecto para comer comida Asiática.

I think it's great that you can get sushi half price 30 minutes before they close. And it's always yummy!

Es un lugar de comida rápida ,cómo burguer King pero de sushi ,nodels,gyoza. Dos personas gastamos 23£

After finishing my lunch in itsu, i was on my way back to work and started packing outside my belongings. And suddenly ununiformed guy started saying its for customers only. I said i am a customer i am finishing my eating. I checked history lanyard and it was security. Because i did not know who he was. He introduce himself as. Ahmed or Mahomet. Tall curly hair guy. He looked confused. I told him to speak with Spanish manager i spoke earlier if i was a customer. He recalled him but started threatening to call police, and ecict me. I decided to make a complaint. I went inside and told managers that they need to resolve this. But instead they said it was misunderstanding. While the security guy wsd still harassing me. I was in shock. I worked in security for 3 years and that's a conduct breach. When i tol that i am gonna ring head office about neither security stopping harassing me. Neither managers acknowledging that i was a customer and security harassed me for no reason. I hope owners read this. Because i am running a bussiness and this is just over the top damage to franchise. 1/5 so the owners speak with managers. The other manager girl tried to resolve but didn't have understanding of the situation too. Terrible experience.

Ok-tier food for the price, but small portions and not tasty

Food was hot and wrapped properly, exactly what I ordered and more! Thank you for the free seaweed snack my Son really appreciated it as it was his favourite 😊

My go-to place for healthy Japanese nosh. Eat in or on the go. Reasonably priced always fresh.

Wasn't that busy and food was tasty and quickly served. The table sauces were a fun addition to the taste but the base chili was fine. Loos are upstairs and the delightfully decorated and sofa rich area looked great. I wish we'd gone up there immediately.

Really convenient shop near Notting Hill Gate tube station.

Itsu è uno dei posti dove ci piace andare quando siamo a Londra, questa volta per cena e questa volta (per la prima volta) a quello di Notting Hill Gate. Innanzitutto, la posizione è davvero comodissima, vicinissimo alla metro ed in una bella zona. Il locale è grande, offre molta varietà e si può ordinare con monitor, il piano di sopra ha anche una saletta. Nel complesso la qualità del cibo è buono e pur essendo una catena merita davvero. Consigliatissimo.

Always good fresh healthy food 😋

Bardzo smaczne i świeże sushi. Do wyboru różne zestawy. Wnętrza przytulnie urządzone, przy każdym stoliku znajdują się wtyczki usb gdzie bezpłatnie można naładować telefon.

Eat in or takeout the food is good here. Very freshly prepared. The staff are amazing and kind!

Excelent service and lovely environment. Grazyna looked after us fabulously and all the staff is great..thank you.

I am impressed with the speed at which you were able to deliver my food and the politeness of the delivery driver.

Driver dropped my food on the ground, told me to contact ITSU myself & walked away