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4.2

Based on 836 opinions finded in 3 websites

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Nº 282 in 673 in Reading

Nº 6 of 13 Japanese in Reading

CUSTOMERS TALK ABOUT DISHES WITH..ducknoodleschickensalmonsushiricesoupdumplingspay

comment_iconOpinions

Friendly staff, helpful. Nice food.

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Emilia . 2024-10-11

MORE AT Google

Had excellent customer service from staff member i think was Chloe purple haiir & glasses to match. Love that she was chatty & smiley who obviously enjoys her job. Keep up the good work. I don't have to say anything about sushi because they're fresh and delicious all the time!😍🤤

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Sibel Mehmedova . 2024-10-09

MORE AT Google

Amazing service, the food is always good, especially the veggie sushi and the thai chicken rice bowl!! I love how you can add toppings and very nice open atmosphere

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Alexia R . 2024-08-19

MORE AT TripAdvisor

I would like to express my gratitude to a member of staff whose customer service skills are exceptional. Her pleasantries and mannerisms in handling customers are outstanding. While waiting for my food, I observed how she interacted with each customer, bringing a smile to every single one. It’s the way she comes across that makes a difference. I want to highlight to the management that they have a valuable asset in her. Invest in her! Well done Odelia

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blinkerthinker . 2024-08-07

MORE AT TripAdvisor

Very helpful staff. Really nice healthy food with options for Vegan / Vegetarian. Nice tables etc.

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Boris Samaru . 2024-07-10

MORE AT Google

I love Itsu so much! They have great quality food for a great price!!

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Paul Thompson . 2024-07-09

MORE AT Google

Good for a quick stop or pick up of Japanese style prepackaged meals. The meals are a bit pricey, but quite tasty for the regular or occasional treat.

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Harry Murphy . 2024-06-30

MORE AT Google

Good and clean environment, nice sushi

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Vi W . 2024-04-12

MORE AT Google

lovely place and all that, but you can't provide wifi that actually works?

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Ian Charles . 2024-03-25

MORE AT Google

Nice food, can be a little pricey, though not their fault #corperate Quick non human service, but they do offer help

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Sean Burgess . 2024-02-14

MORE AT Google

A good place for a light meal, a soup or a snack. The orders are placed on big screens with no human contact until the order is ready for collection, although there was a young lady ready to help us with this modern way of ordering. We ordered soup. It came in a paper cup, and once we found where the spoons should be collected, we had a pleasant meal. If I were asked what to improve I would suggest larger, deeper spoons, and definitely put some chairs with backrests, as the stools were rather uncomfortable.

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T Hartberg . 2024-01-16

MORE AT Google

A good place for a light meal, a soup or a snack. The orders are placed on big screens with no human contact until the order is ready for collection, although there was a young lady ready to help us with this modern way of ordering. We ordered soup. It came in a paper cup, and once we found where the spoons should be collected, we had a pleasant meal. If I were asked what to improve I would suggest larger, deeper spoons, and definitely put some chairs with backrests, as the stools were rather uncomfortable.

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GlobetrottingViking . 2024-01-16

MORE AT TripAdvisor

The staff were nice when I needed help they were there to help right away the food a bit cold and depressing but overall okay

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QnrCode . 2023-12-02

MORE AT TripAdvisor

I love their Mocha with chocolate. However, the sushi is not the best one. The prices are high. I tried several branches in London and in Reading. Sometimes the store-cafes have self checkout sometimes you should wait for a long line

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Hripsime Mkrtchyan . 2023-11-30

MORE AT Google

Arati and mihai were sublime at this establishment. The kindest folks I’ve ever encountered. They served my chicken ramen as if it were a Michelin star meal. Thank you to these kind strangers.

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Daniel Monaghan . 2023-11-21

MORE AT Google

Soups were delivered on their sides. The liquid spilled out soaking the rest of the food ruining it

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Kiera . 2023-11-11

MORE AT Just Eat

Nice food and easy quick lunch options! Great seating with windows views too of the town centre!

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Reeviews . 2023-10-24

MORE AT Google

I’m confused it says delivered but I haven’t received it

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Mesh . 2023-10-21

MORE AT Just Eat

I’m there weekly and never had an issue. The food is amazing, all of it! I used to go there occasionally but there’s a good gluten free offering so it’s easy to find something good value and tasty (and is a quick GF option). I love the 20% discount for students and the loyalty offering. I highly recommend the Sushi Festival, Sushi Avo Rolls, Thai Rice and Coconut Chicken Rice (it’s a smaller Thai rice). The staff are really lovely and friendly and I always look forward to going in there. They’ve got GF soy sauce ready for the dishes. People complain about the value, but you need to know how to itsu. Itsu Reading is also very close to the Station so I can run in there for some lunch take away and it’s perfect for the train. I look forward to going there again (on Thursday) .

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Elliott T . 2023-09-25

MORE AT TripAdvisor

Arrived over an hour after ordering. Bag was ripped and leaking, food was also lukewarm at best.

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Shannon . 2023-09-22

MORE AT Just Eat

The food was great! Our first time in, the lady who helped us was wonderful.

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Christy Reed . 2023-09-13

MORE AT Google

Excellent eating and delivery experience

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Kirsty . 2023-09-05

MORE AT Just Eat

Every time I order off Itsu, they always forget something. Sometimes a whole tray of sushi, others ginger or soy sauce. So as nice as the food was and the driver was lovely too, it’s a shame that I always expect something to be missing.

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Saranya . 2023-08-15

MORE AT Just Eat

OK if you like sushi but the hot food isn't up to much. Noodle bowls are just soup. I don't think 3 gyoza floating in it makes it value for money. Also, tables were really sticky & needed wiping.

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Citizen Smith . 2023-07-28

MORE AT Google

Love sushi and love this location with loads of seating inside, upstairs and downstairs. The loos are upstairs and the till receipt gives you the code for the loo door. They offer loads of sauces on the table and with the napkins. They also offer seeds to top your food as well as forks, chopsticks and soup spoons, all wooden. They have plastic cups and a drinking water tap too! The tables all have high seats with bag straps under the tables. There are usb charging points on each side too! The staff are so happy and helpful every time I go along. There is an Itsu app, if you scan when you purchase you collect butterflies, once you have 7 or 8 you get a free meal! The metal water bottles are great, the perfect size for taking shopping with you and reusable too and come ready filled so much cheaper than buying a reusable metal bottle elsewhere. I would happily go here every time I shop in Reading!

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Sylvie Sewell . 2023-07-25

MORE AT Google

Healthy yet fab tasting Asian cuisine! Miso soup and ramens are great.

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Dean . 2023-07-21

MORE AT Google

We had a nice and unique experience in itsu. We had two rice bowls including vegitarian meatballs bowl. They serve in a plastic bowl with sweet sauces. We went there at friday noon. Had nice experience there

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Chandima Kumarihami . 2023-07-17

MORE AT Google

One of the best places to buy and eat your sushi🍣

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Elena Panagiotidou . 2023-07-13

MORE AT Google

Best sushi and miso soup I have ever had !

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Jasonmax leon . 2023-06-25

MORE AT Google

Very satisfied with everything

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Ewa . 2023-06-11

MORE AT Just Eat

Sushi I love it. But the hot foods are mostly very.. not to my taste? Katsu is my go to safe meal but the one from here was so bad I don’t think they gave me the right order? No katsu pieces no katsu sauce so.. I don’t know what they gave me so 3 bits and I threw in the bin.. Last order from here now - I just wanted a katsu curry… 🙁

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Prabin Chhetri . 2023-05-27

MORE AT Google

Very unfriendly staff, tasty sushi but it seems the chef is using a chain saw to cut them, as they are always broken.

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Edgar . 2023-05-27

MORE AT Google

Great sushi with reasonable price.

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Ignatius Roland . 2023-05-10

MORE AT Google

Absolutely delicious fresh food, served hot and prepared in store. Upstairs and ground floor seating and lots of space for pushchairs. Order at a kiosk and they do a student discount!

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skye2219 . 2023-04-28

MORE AT TripAdvisor

It's a nice place for a stop, especially if you're in a rush. The food is good and served quickly. I feel it's slightly overpriced for the amount of food and the fact that you don't get it in a plate and there's no table service. The staff at the counter is friendly. There are some useful usb plugs at the tables.

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Isabella . 2023-04-16

MORE AT Google

Nothing to eat after 7p.m. Very sat :(

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Marcin Pasinski . 2023-04-13

MORE AT Google

Today I've been into this store immediately after opening and had one "Health and happiness" to go. Once at home (like 20 minutes), it turns out that the salmon was sticky (that means NOT FRESH) and prawn tails were hidden because BLACK. £9 straight in the bin because the last thing that you want is good poisoning, isn't it? I was a loyal customer so far, but I won't risk anymore and you should do the same. (I brought sushi home from this store so many times and never had problems, that means I know how to transport cool food.)

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Mauro De . 2023-03-24

MORE AT Google

I thought I would try this new restaurant to find to find that everything had to be done through the screens and I couldn't just order from the till. I then chose what they described as healthy citrus water and when I asked where the water came they wouldn't tell me and then I asked again and she said it's from the tap so I said you're selling tap water At 3 pound for the jug to which she then replied you are paying us to cut the lemon and the cumber to put in it but it but it is still tap water to which she replied yes not the healthy citrus water claimed I then proceed to order some food which quite frankly was awful Not to my taste however but many healthy claims were made it tasted abysmal I did give it a try be definitely not worth the money

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498marcelc . 2023-03-07

MORE AT TripAdvisor

Fancy healthy, affordable yet tasty meal? Look no further. Great selection of hot and cold dishes inspired by East Asian cuisine. Be it rice or noodle bowls, tasty soups or bao buns. Whole place is clean and tidy with always friendly staff and plenty of seating space. Walking distance from train station as well as central location to shopping mall is more than convenient.

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Dominik Kuthan . 2023-02-06

MORE AT Google

Good value for money. Worth noting, everyday 30 minutes before closing all sushi plates available costs 50%.

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Letícia Ventura . 2023-01-27

MORE AT Google

Refreshing simple place with a fantastic selection of grub and drinks, plenty of seating upstairs but it is all high stools Which I found a little uncomfortable, but overall very good

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Nicolas Povall . 2022-12-18

MORE AT Google

Very good value for money. Tasty and cheap

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Anna . 2022-12-14

MORE AT Just Eat

女服務主動協助我到自動結脹機完成付款👍。因為食品包裝盒是沒有條碼的😅 菜很新鮮,壽司飯團不鬆不實,剛剛好,飯味濃郁。三紋魚有魚油香味,miso soup 夠大杯,十分多海帶。 已連續二天光顧。

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Kc Lai . 2022-10-22

MORE AT Google

Not today… I bought my fave Salmon Full House sushi (and desert )….Guys - it’s all falling apart ! Yes- I took it home carefully and supposed to enjoy my sushi after hard working day. But sushi was just was ruined straight after I’ve get it by my Japanese wooden sticks . I don’t know - or it’s rise , or new staff - but sushi was like loose rise ((((( Not good experience for £12 for one person. I don’t know - will I shop with you anymore !? Disappointed (( your regular customer

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Lana Kleinig . 2022-10-08

MORE AT Google

Discount on sushi after a certain time. Sushi quality is ok Vibe is 10/10 Staff are friendly

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Kayn Nidalee . 2022-08-25

MORE AT Google

We ordered 3 different rice bowls to see which one we preferred, we still can't decide! They were all delicious. Will order again. And again.

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Clare . 2022-08-12

MORE AT Just Eat

The argos of the sushi, but far beyond cause there's no human interaction: you order at the machine, pay at the machine, pick yourself the food and empty the tray your self. The future.

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Raul Suarez . 2022-07-19

MORE AT Google

The food was delicious. Fresh. Hot. Well presented and packed. Loved it!

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Suzanne . 2022-06-22

MORE AT Just Eat

Plentiful, fresh, spicy First time. Would do it again

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Sue Voigtlander . 2022-06-12

MORE AT Google

It is always a great pleasure to visit and enjoy the food

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Shaikh Sultan . 2022-05-27

MORE AT Google

Super quick service and the food doesn’t suffer…

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Steve 247 . 2022-05-23

MORE AT Google

Very impressed with the healthy outlook and the food standard is quite much better than many others i have been to. The teriyaki and dumplings are the best here !!!

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Arvind Parab . 2022-05-13

MORE AT Google

Nothing bad to say about this place I loveee itsu!!!

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Caterina Farulla . 2022-05-10

MORE AT Google

Food is fresh and there is plenty to choice from including raw sushi, not raw sushi and also hot food as well as a good selection of authentic drinks.

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charlotte1sq . 2022-05-06

MORE AT TripAdvisor

Love the bao buns, tables are always clean

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Tyler Jones . 2022-04-24

MORE AT Google

I love this place! Always great food, plenty place to sit, I can recharge my phone.:D Also before closing there's a half price sale which is great to save a bit too. I recommend Itsu!

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Zuza Zaouche (Body Shaping Training) . 2022-04-07

MORE AT Google

My second time here but the team members are lovely, the place is very aesthetically pleasing and clean :) Food is lovely the only thing that could improve for me is the list of ingredients of the products. One sushi roll with only a few things instead has so many ingredients it would truly take me a minute to read them all, and unfortunately I see sugar and preservatives a lot

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Daria Sus . 2022-04-04

MORE AT Google

Be careful ! Staff here is cheating the clients. They told me that I need to buy extra soy sauce, ginger and wasabi because they don’t go with sushi although all the boxes have everything you need. Besides, in each table you can find enough soy sauce as well! It was such a disappointing experience that I do not recommend this cafe to anyone.

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LiNa (Китайская Метафизика) . 2022-04-01

MORE AT Google

Always tasty food. Clean and well kept place.

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Arthur Kyselov . 2022-03-31

MORE AT Google

Their ramen noodles, grab and go sushi, grab and go geyoza, grab and go. They are really good. The miso soup tastes delicious. Highly recommend it

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DN Ghamdi . 2022-03-30

MORE AT Google

Pysznie, profesjonalnie i bardzo czysto. Z przyjemnoscia mozna usiasc i smacznie zjesc. Polecam

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Anna Jasman . 2022-03-28

MORE AT Google

Love the veg box. Even better when finish late at work to grab a box for half price :)

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Vandana Awasthi . 2022-03-24

MORE AT Google

Reliably delicious healthy food!

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Miriam . 2022-03-23

MORE AT Just Eat

Came here for a work lunch (at the reading one - but the new one by the select car leasing stadium). It’s really convenient for a quick lunch as the food is served really fast. I wouldn’t say it’s the most authentic food, but it’s better than it’s rivals. It’s also very filling (I did order two mains) but was filled for the rest of the day.

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matthewnixon123 . 2022-02-23

MORE AT TripAdvisor

Excellent and very quick delivery

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Lukasz . 2022-02-19

MORE AT Just Eat

I'm not a fan of the till experience - new poo-screens have replaced staff.

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Nick Muir . 2022-02-01

MORE AT Google

Very quick delivery and delicious food 👍👍👍👍

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Lukasz . 2022-01-28

MORE AT Just Eat

Incredibly quick delivery and very kind deliverer, absolutely ordering again in the future!

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Lily . 2022-01-22

MORE AT Just Eat

Very quick delivery and delicious

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Lukasz . 2022-01-22

MORE AT Just Eat

Very quick delivery and delicious food 👍👍👍

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Lukasz . 2022-01-14

MORE AT Just Eat

We visited one of the franchise restaurants with my wife and our two kids. We are Asian food lovers and this experience was the worst we had so far. No one finished the food .The quality was poor and the taste disgusting. The worst fast food restaurants..we had so far

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Vasilis V . 2022-01-09

MORE AT TripAdvisor

Excellent and very quick delivery

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Lukasz . 2022-01-09

MORE AT Just Eat

Excellent and very quick delivery well done 👍

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Lukasz . 2022-01-07

MORE AT Just Eat

Excellent and very quick delivery

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Lukasz . 2022-01-01

MORE AT Just Eat

Excellent and very quick delivery 👍👍👍👍

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Lukasz . 2021-12-27

MORE AT Just Eat

Very much in line with the Itsu standard. Friendly stuff, fresh food, clean services. I find the raised top on their tables ideal for working on the road.

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Daniele Ria, He-Him . 2021-12-22

MORE AT Google

Spicy tuna rolls really good and their wooden chopsticks really easy to manage. However; the food and drink is falsely advertised on their menu's as the green tea they show is just a generic green tea compared to the picture and food eaten in is shown to served on dishes not take away tubs.

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Luke Jones . 2021-12-22

MORE AT Google

Excellent food and very quick delivery 👍👍👍👍

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Lukasz . 2021-12-17

MORE AT Just Eat

Decent, fresh and always clean. As my gran would say “if they keep eating all the fish eventually they will have to farm them and farmed or caged anything is never as nice. Why do you think your grandad is so grumpy”

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Review King . 2021-12-16

MORE AT Google

The restaurant forgot to put chopsticks in

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Katrisha . 2021-12-11

MORE AT Just Eat

More of a take away. Nothing like the Itsu in London that I used to go to. Not much variety - only salmon and one with tuna. Better sushi from Sainsbury or Asda. Was excited when I heard they were opening here. Will definitely not be coming again.

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bijouv85 . 2021-11-20

MORE AT TripAdvisor

Well what can i say,First impressions from the outside looks nice, Then we walk in and we got asked to order our food from the machine. Not very personal at all. We ordered and within 2 minutes the food was ready. If i had known that it was going to be basic microwave food i wouldnt have blown £26. It wasent hot it tasted horrid and im absolutely disappointed. Itsu should be shitsu. I will never go back to a place that thinks its ok to serve microwave food.

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carlahM5201VZ . 2021-11-12

MORE AT TripAdvisor

Sushi at affordable prices and not just sushi.

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Artur Dobrzanski . 2021-11-12

MORE AT Google

Excellent and very quick delivery 👍👍👍

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Lukasz . 2021-11-07

MORE AT Just Eat

Good & yummy Japanese sushi & noodle. Toilet at 2nd floor is very clean.

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louisa Sfchung . 2021-11-02

MORE AT Google

Tasty food in clean and spacious surroundings at a reasonable price. We sat upstairs and enjoyed the view over the town too.

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alisonsX5407TB . 2021-10-31

MORE AT TripAdvisor

Odelia was fantastic, suggested some great food but also adjusted my meal according to my pallet. One of my favourite choices for tasty noodles in Reading.. highly recommended

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Ridwan Abdin . 2021-10-29

MORE AT Google

Excellent and very quick delivery 👍👍👍

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Lukasz . 2021-10-21

MORE AT Just Eat

Excellent and very quick delivery 👍👍👍

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Lukasz . 2021-10-20

MORE AT Just Eat

Passing through area so decided to investigate Great food - healthy and big range of options after ordering at door and paying, food delivered from despatch point very quickly no complaints whatsoever - clean and COVID compliant plenty seating and parking

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andrew p . 2021-10-17

MORE AT TripAdvisor

Excellent and very quick delivery 👍👍👍

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Lukasz . 2021-10-17

MORE AT Just Eat

Speedy service, wide choice of meals, recommended

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Alex Cother . 2021-10-13

MORE AT Google

Excellent and very quick delivery 👍👍👍

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Lukasz . 2021-10-11

MORE AT Just Eat

Great place, enjoyed a hot teriyaki chicken bowl that was very delicious and suprisingly hot, would definately reccomend

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Jamie Shann . 2021-10-09

MORE AT Google

Excellent and very quick service 👍👍👍

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Lukasz . 2021-10-09

MORE AT Just Eat

Excellent and very quick service 👍👍👍

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Lukasz . 2021-10-07

MORE AT Just Eat

very nice staff, delicious food

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AFANASII YEVCHEV . 2021-10-04

MORE AT Google

Tasty japanese food, if a bit pricey, although the 30-minute window of half-off prices before closing really helps with that. Great as a take-away option as well as for dine-in, the 2-story establishment is well equipped for it. Friendly and efficient staff.

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Andrea Cocciarelli . 2021-09-27

MORE AT Google

Half price at 7:30. Card only. Annoying as we only had cash.

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Ben Jayston . 2021-09-26

MORE AT Google

Absolutely love the sushi, it's fresh, soft, super tasty, would love to see more diversity tho. The mochi is so tasty and soft, definitely worth the money

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Ric (Boner) . 2021-09-23

MORE AT Google

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