Itsu in Reading

Friendly staff, helpful. Nice food.

Had excellent customer service from staff member i think was Chloe purple haiir & glasses to match. Love that she was chatty & smiley who obviously enjoys her job. Keep up the good work. I don't have to say anything about sushi because they're fresh and delicious all the time!😍🤤

Amazing service, the food is always good, especially the veggie sushi and the thai chicken rice bowl!! I love how you can add toppings and very nice open atmosphere

I would like to express my gratitude to a member of staff whose customer service skills are exceptional. Her pleasantries and mannerisms in handling customers are outstanding. While waiting for my food, I observed how she interacted with each customer, bringing a smile to every single one. It’s the way she comes across that makes a difference. I want to highlight to the management that they have a valuable asset in her. Invest in her! Well done Odelia

Very helpful staff. Really nice healthy food with options for Vegan / Vegetarian. Nice tables etc.

I love Itsu so much! They have great quality food for a great price!!

Good for a quick stop or pick up of Japanese style prepackaged meals. The meals are a bit pricey, but quite tasty for the regular or occasional treat.

Good and clean environment, nice sushi

lovely place and all that, but you can't provide wifi that actually works?

Nice food, can be a little pricey, though not their fault #corperate Quick non human service, but they do offer help

A good place for a light meal, a soup or a snack. The orders are placed on big screens with no human contact until the order is ready for collection, although there was a young lady ready to help us with this modern way of ordering. We ordered soup. It came in a paper cup, and once we found where the spoons should be collected, we had a pleasant meal. If I were asked what to improve I would suggest larger, deeper spoons, and definitely put some chairs with backrests, as the stools were rather uncomfortable.

A good place for a light meal, a soup or a snack. The orders are placed on big screens with no human contact until the order is ready for collection, although there was a young lady ready to help us with this modern way of ordering. We ordered soup. It came in a paper cup, and once we found where the spoons should be collected, we had a pleasant meal. If I were asked what to improve I would suggest larger, deeper spoons, and definitely put some chairs with backrests, as the stools were rather uncomfortable.

The staff were nice when I needed help they were there to help right away the food a bit cold and depressing but overall okay

I love their Mocha with chocolate. However, the sushi is not the best one. The prices are high. I tried several branches in London and in Reading. Sometimes the store-cafes have self checkout sometimes you should wait for a long line

Arati and mihai were sublime at this establishment. The kindest folks I’ve ever encountered. They served my chicken ramen as if it were a Michelin star meal. Thank you to these kind strangers.

Soups were delivered on their sides. The liquid spilled out soaking the rest of the food ruining it

Nice food and easy quick lunch options! Great seating with windows views too of the town centre!

I’m confused it says delivered but I haven’t received it

I’m there weekly and never had an issue. The food is amazing, all of it! I used to go there occasionally but there’s a good gluten free offering so it’s easy to find something good value and tasty (and is a quick GF option). I love the 20% discount for students and the loyalty offering. I highly recommend the Sushi Festival, Sushi Avo Rolls, Thai Rice and Coconut Chicken Rice (it’s a smaller Thai rice). The staff are really lovely and friendly and I always look forward to going in there. They’ve got GF soy sauce ready for the dishes. People complain about the value, but you need to know how to itsu. Itsu Reading is also very close to the Station so I can run in there for some lunch take away and it’s perfect for the train. I look forward to going there again (on Thursday) .

Arrived over an hour after ordering. Bag was ripped and leaking, food was also lukewarm at best.

The food was great! Our first time in, the lady who helped us was wonderful.

Excellent eating and delivery experience

Every time I order off Itsu, they always forget something. Sometimes a whole tray of sushi, others ginger or soy sauce. So as nice as the food was and the driver was lovely too, it’s a shame that I always expect something to be missing.

OK if you like sushi but the hot food isn't up to much. Noodle bowls are just soup. I don't think 3 gyoza floating in it makes it value for money. Also, tables were really sticky & needed wiping.

Love sushi and love this location with loads of seating inside, upstairs and downstairs. The loos are upstairs and the till receipt gives you the code for the loo door. They offer loads of sauces on the table and with the napkins. They also offer seeds to top your food as well as forks, chopsticks and soup spoons, all wooden. They have plastic cups and a drinking water tap too! The tables all have high seats with bag straps under the tables. There are usb charging points on each side too! The staff are so happy and helpful every time I go along. There is an Itsu app, if you scan when you purchase you collect butterflies, once you have 7 or 8 you get a free meal! The metal water bottles are great, the perfect size for taking shopping with you and reusable too and come ready filled so much cheaper than buying a reusable metal bottle elsewhere. I would happily go here every time I shop in Reading!

Healthy yet fab tasting Asian cuisine! Miso soup and ramens are great.

We had a nice and unique experience in itsu. We had two rice bowls including vegitarian meatballs bowl. They serve in a plastic bowl with sweet sauces. We went there at friday noon. Had nice experience there

One of the best places to buy and eat your sushi🍣

Best sushi and miso soup I have ever had !

Very satisfied with everything

Sushi I love it. But the hot foods are mostly very.. not to my taste? Katsu is my go to safe meal but the one from here was so bad I don’t think they gave me the right order? No katsu pieces no katsu sauce so.. I don’t know what they gave me so 3 bits and I threw in the bin.. Last order from here now - I just wanted a katsu curry… 🙁

Very unfriendly staff, tasty sushi but it seems the chef is using a chain saw to cut them, as they are always broken.

Great sushi with reasonable price.

Absolutely delicious fresh food, served hot and prepared in store. Upstairs and ground floor seating and lots of space for pushchairs. Order at a kiosk and they do a student discount!

It's a nice place for a stop, especially if you're in a rush. The food is good and served quickly. I feel it's slightly overpriced for the amount of food and the fact that you don't get it in a plate and there's no table service. The staff at the counter is friendly. There are some useful usb plugs at the tables.

Nothing to eat after 7p.m. Very sat :(

Today I've been into this store immediately after opening and had one "Health and happiness" to go. Once at home (like 20 minutes), it turns out that the salmon was sticky (that means NOT FRESH) and prawn tails were hidden because BLACK. £9 straight in the bin because the last thing that you want is good poisoning, isn't it? I was a loyal customer so far, but I won't risk anymore and you should do the same. (I brought sushi home from this store so many times and never had problems, that means I know how to transport cool food.)

I thought I would try this new restaurant to find to find that everything had to be done through the screens and I couldn't just order from the till. I then chose what they described as healthy citrus water and when I asked where the water came they wouldn't tell me and then I asked again and she said it's from the tap so I said you're selling tap water At 3 pound for the jug to which she then replied you are paying us to cut the lemon and the cumber to put in it but it but it is still tap water to which she replied yes not the healthy citrus water claimed I then proceed to order some food which quite frankly was awful Not to my taste however but many healthy claims were made it tasted abysmal I did give it a try be definitely not worth the money

Fancy healthy, affordable yet tasty meal? Look no further. Great selection of hot and cold dishes inspired by East Asian cuisine. Be it rice or noodle bowls, tasty soups or bao buns. Whole place is clean and tidy with always friendly staff and plenty of seating space. Walking distance from train station as well as central location to shopping mall is more than convenient.

Good value for money. Worth noting, everyday 30 minutes before closing all sushi plates available costs 50%.

Refreshing simple place with a fantastic selection of grub and drinks, plenty of seating upstairs but it is all high stools Which I found a little uncomfortable, but overall very good

Very good value for money. Tasty and cheap

女服務主動協助我到自動結脹機完成付款👍。因為食品包裝盒是沒有條碼的😅 菜很新鮮，壽司飯團不鬆不實，剛剛好，飯味濃郁。三紋魚有魚油香味，miso soup 夠大杯，十分多海帶。 已連續二天光顧。

Not today… I bought my fave Salmon Full House sushi (and desert )….Guys - it’s all falling apart ! Yes- I took it home carefully and supposed to enjoy my sushi after hard working day. But sushi was just was ruined straight after I’ve get it by my Japanese wooden sticks . I don’t know - or it’s rise , or new staff - but sushi was like loose rise ((((( Not good experience for £12 for one person. I don’t know - will I shop with you anymore !? Disappointed (( your regular customer

Discount on sushi after a certain time. Sushi quality is ok Vibe is 10/10 Staff are friendly

We ordered 3 different rice bowls to see which one we preferred, we still can't decide! They were all delicious. Will order again. And again.

The argos of the sushi, but far beyond cause there's no human interaction: you order at the machine, pay at the machine, pick yourself the food and empty the tray your self. The future.

The food was delicious. Fresh. Hot. Well presented and packed. Loved it!

Plentiful, fresh, spicy First time. Would do it again

It is always a great pleasure to visit and enjoy the food

Super quick service and the food doesn’t suffer…

Very impressed with the healthy outlook and the food standard is quite much better than many others i have been to. The teriyaki and dumplings are the best here !!!

Nothing bad to say about this place I loveee itsu!!!

Food is fresh and there is plenty to choice from including raw sushi, not raw sushi and also hot food as well as a good selection of authentic drinks.

Love the bao buns, tables are always clean

I love this place! Always great food, plenty place to sit, I can recharge my phone.:D Also before closing there's a half price sale which is great to save a bit too. I recommend Itsu!

My second time here but the team members are lovely, the place is very aesthetically pleasing and clean :) Food is lovely the only thing that could improve for me is the list of ingredients of the products. One sushi roll with only a few things instead has so many ingredients it would truly take me a minute to read them all, and unfortunately I see sugar and preservatives a lot

Be careful ! Staff here is cheating the clients. They told me that I need to buy extra soy sauce, ginger and wasabi because they don’t go with sushi although all the boxes have everything you need. Besides, in each table you can find enough soy sauce as well! It was such a disappointing experience that I do not recommend this cafe to anyone.

Always tasty food. Clean and well kept place.

Their ramen noodles, grab and go sushi, grab and go geyoza, grab and go. They are really good. The miso soup tastes delicious. Highly recommend it

Pysznie, profesjonalnie i bardzo czysto. Z przyjemnoscia mozna usiasc i smacznie zjesc. Polecam

Love the veg box. Even better when finish late at work to grab a box for half price :)

Reliably delicious healthy food!

Came here for a work lunch (at the reading one - but the new one by the select car leasing stadium). It’s really convenient for a quick lunch as the food is served really fast. I wouldn’t say it’s the most authentic food, but it’s better than it’s rivals. It’s also very filling (I did order two mains) but was filled for the rest of the day.

Excellent and very quick delivery

I'm not a fan of the till experience - new poo-screens have replaced staff.

Very quick delivery and delicious food 👍👍👍👍

Incredibly quick delivery and very kind deliverer, absolutely ordering again in the future!

Very quick delivery and delicious

Very quick delivery and delicious food 👍👍👍

We visited one of the franchise restaurants with my wife and our two kids. We are Asian food lovers and this experience was the worst we had so far. No one finished the food .The quality was poor and the taste disgusting. The worst fast food restaurants..we had so far

Excellent and very quick delivery

Excellent and very quick delivery well done 👍

Excellent and very quick delivery

Excellent and very quick delivery 👍👍👍👍

Very much in line with the Itsu standard. Friendly stuff, fresh food, clean services. I find the raised top on their tables ideal for working on the road.

Spicy tuna rolls really good and their wooden chopsticks really easy to manage. However; the food and drink is falsely advertised on their menu's as the green tea they show is just a generic green tea compared to the picture and food eaten in is shown to served on dishes not take away tubs.

Excellent food and very quick delivery 👍👍👍👍

Decent, fresh and always clean. As my gran would say “if they keep eating all the fish eventually they will have to farm them and farmed or caged anything is never as nice. Why do you think your grandad is so grumpy”

The restaurant forgot to put chopsticks in

More of a take away. Nothing like the Itsu in London that I used to go to. Not much variety - only salmon and one with tuna. Better sushi from Sainsbury or Asda. Was excited when I heard they were opening here. Will definitely not be coming again.

Well what can i say,First impressions from the outside looks nice, Then we walk in and we got asked to order our food from the machine. Not very personal at all. We ordered and within 2 minutes the food was ready. If i had known that it was going to be basic microwave food i wouldnt have blown £26. It wasent hot it tasted horrid and im absolutely disappointed. Itsu should be shitsu. I will never go back to a place that thinks its ok to serve microwave food.

Sushi at affordable prices and not just sushi.

Excellent and very quick delivery 👍👍👍

Good & yummy Japanese sushi & noodle. Toilet at 2nd floor is very clean.

Tasty food in clean and spacious surroundings at a reasonable price. We sat upstairs and enjoyed the view over the town too.

Odelia was fantastic, suggested some great food but also adjusted my meal according to my pallet. One of my favourite choices for tasty noodles in Reading.. highly recommended

Excellent and very quick delivery 👍👍👍

Excellent and very quick delivery 👍👍👍

Passing through area so decided to investigate Great food - healthy and big range of options after ordering at door and paying, food delivered from despatch point very quickly no complaints whatsoever - clean and COVID compliant plenty seating and parking

Excellent and very quick delivery 👍👍👍

Speedy service, wide choice of meals, recommended

Excellent and very quick delivery 👍👍👍

Great place, enjoyed a hot teriyaki chicken bowl that was very delicious and suprisingly hot, would definately reccomend

Excellent and very quick service 👍👍👍

Excellent and very quick service 👍👍👍

very nice staff, delicious food

Tasty japanese food, if a bit pricey, although the 30-minute window of half-off prices before closing really helps with that. Great as a take-away option as well as for dine-in, the 2-story establishment is well equipped for it. Friendly and efficient staff.

Half price at 7:30. Card only. Annoying as we only had cash.

Absolutely love the sushi, it's fresh, soft, super tasty, would love to see more diversity tho. The mochi is so tasty and soft, definitely worth the money