Itsu in Kingston upon Thames

I visit this itsu every other month. Brilliant restaurant! I love the chicken noodles and I eat the chocolate mochi religiously.

My favorite restaurant. I’m gluten-free, and there’s only one place in Kingston where I go for lunch. Thank you to the staff who work there.

Horrible place!! DO NOT RECOMMEND AT ALL!

Absolutely no care for delivery.I ordered 4 times before stopping any uber delivery from ITSU Kingston. I arrived to the conclusion that for delivery orders, they literally put the worst packages they find. However, they should have damaged maki in their store anyways, if you come to think about it.

Picked up a sushi itsu classic box and paid at self check out machines. Was in and out in less than a minute. Super quick. Also the sushi is too good.

Staff cleaning the bin area throwing bins on floor and chuck the trays to make as much noise as possible, it's always an unpleasant atmosphere the staff create, the food however is great, but suggestion to employ staff and not robots

Quick and efficient service, whether be it by machine or by staff. Staff are extremely kind and friendly. Atmosphere is also great, really comfortable to sit anywhere and just enjoy the food. Personally I love the Miso soup and the sushi, but apart from those I don't enjoy the other selection of food. They're quite bland - but very healthy! So to weigh in the perks versus the taste it's okay.

Don't waste your money on this. I'll definitely never buy from this chain again. I ordered the teriyaki chicken bowl that had the cheapest rice, drowned by this cheap sauce, topped with rubbery chicken.

We made use of the opportunity to have 50% discount, we paid by using the machines, hard to count Service.

The food was fine although expensive compared to other itsu restaurants I've been in, there was a bigger variety of food but it was extremely loud and crowded and there didn't seem to be much organisation with those serving the food. The person behind the counter was very dismissive and snappy when I asked for where my drink was (as I had never visited this one before, so I wasn't aware you had to get it yourself) the staff was also emptying bins and dragging them behind the counter and leaving it to sit there while seeing to customers which wasn't great to see.

Itsu is amazing and I will definitely come again. Very good food and very clean I love itsu!!!!!!! ❤️

Especially worthy at the last 30 min, when everything is 50%

The order never came. Ordered by Uber eat.

Good place for sushi and other japanese food. Top quality at reasonable prices. Love that they reduce everything half price for 30 minutes before closing.

Great food and above all great service Olga was very helpful and polite thank you

Olga was so helpful. I was struggling to choose from the many vegan options and she was so helpful and friendly. The food was very fresh and extremely tasty. The atmosphere was relaxed and friendly. Nice booths. Most of all the staff were very polite and customer focused.

I just had a delightful lunch at Itsu in Kingston - it’s a perfect spot for a quick bite. The setup is super efficient: grab what you like from the fridge, order hot dishes on the screen, pay, and you’re all set. It’s a popular place, so finding a seat can be a bit of a scramble around lunchtime, and you might end up sharing a table. But it’s worth it for their awesome sushi deals. Great for a speedy yet satisfying meal!

Decent place in general. Sushi is consistent, and I have always enjoyed the food when I've needed a quick snack

Really helpful staff. Thank you. See you soon.

Tasty Japanese inspired food in casual setting. Menu has evolved and has better options. Can be busy on weekends here. Food served was lukewarm but tasty.

Great food and friendly staff. Food is also half price after 830 and goes till store closes

Well the food is as usual but it is a very nice and friendly branch, nice place to sit even for an early dinner weekdays.

Clean and plenty of space to sit down and eat.

Went in for lunch time and was served by a extremely rude member of staff that was rushing my with my order and then muttering under her breath. Ended up leaving and going elsewhere where the staff have basic manners.

Quick, tasty and friendly helpful staff

Love the selection of food on offer. Quick, efficient and friendly service. Nice, clean and visually satisfying setting. Great for eating in or takeaway.

Itsu is my comfort food place, the interior is so beautiful and the food is really good. Reasonable prices too, I would recommend the chicken noodle soup and the chicken gyoza.

Expensive take away sushi - half price at closing

The layout and options on menu is as expected, however one visit to the WC destroyed my appetite. A staff just came out with a smile, then I found out both the stall and sink are flooded….

Fast, efficient & tasty. Always a good bet & didn't disappoint.

Itsu expensive. Decent food though.

Fantastic place for a quick bite or a longer sit down.. Really enjoyed it!

Was my first time eat at itsu. Very nice food and most of all very professional staff. The way they handle customers is incredible. I recommend.

I was served with Jessica in Kingston branch. She was very friendly and helpful. I really enjoyed the food but more than that i loved the way she treated me. She clearly cares about her job and her customers. I will definitely go back there again.

Reasonable price and delicious 😋

I don’t visit as often as I used to, but I think the gyoza is the most delicious.

Hadn’t been to these parts for a while, and found this to be a great addition to Kingston high street. Can’t argue with the food, and I enjoyed the duck steam buns especially. Service was slow and confused, and queue I was in was building up, needs improvement.

We were served by a beautiful young lady called Bethany. She was very kind and fast. Lots of eye contact. Very friendly. A real asset to any company. Thank you Bethany !

Sushi is okay, but this mango cheesecake mochi is the best 💗

Lovely staff and fresh food! The staff is always really nice and gives good recommendations. Nice setting and good service

Just one hour before they close, everything is 50% off!! Amazing!

teriyaki chicken bowl was small and disgusting. all the sauce and vegetables were mixed up with the rice. I expected it to be separately stacked like the picture on the menu.

The food at Itsu is always excellent well prepared The staff are polite and friendly and are keen to give you that first class experience.

Una pasada de comida muy rica y saludable

Went for a lunch whilst shopping - busy, but well managed store, with helpful staff. Food was freshly prepared and very good. A limited range of choices, but we all found what we wanted and enjoyed it.

Great takeaway/delivery/dine in option. Kingston has many great dining options, Itsu is one of them. I loved their Chicken Gyoza very much with lovely sauce.. will try other items soon

The chicken kastus alright, but not great.

Itsu is the most popular Sushi shop where you can have cheap Sushi and delicious sushi. They have sushi for vegetarians too. Awsome!!!

Didn't really have a good time there because i had bugs in my food? This was vile and disappointing. Expecting better from you.

Great food. Great service. Perfect for a quick delicious lunch

I ordered the food from Kingston Itus by deliveroo. But they miss 4 dishes (3 no meat Monday, 1 combo set). Deliveroo or Itus did not refund me. It was horrible. So be careful if you want to order from here by deliveroo.

Good food for the prices and have usb ports for charging and etc too

Great experience good prices and great staff too

Food was bland, no taste or flavour

Love this place lots of options of sushi boxes. My kid loves the avocado makes here. Much better then waitrose packs.

Love Itsu! This one is great, staff are really friendly and attentive!

Well positioned Itsu. They're convenient, fast and well priced for sushi.

Nothing but love and appreciation for this place❤️

Great social atmosphere, with good choice of sushi. A healthy option when one can avoid fast food chains. A great place to hang out friends and for a quick bite to eat. Also family friendly.

Fresh sushi to take away or eat in

Great food and friendly, helpful staff. It gets busy fast so I recommend you get there around 12 if you want lunch. Inexpensive, quite filling and very tasty

Tasty food, but far too much salt added.

Good meal ,sitting stools bit small.

Very helpful young man in the shoe department, helping me choose walking shoes for first time. Although I didn't buy excellent customer service

Very fresh Sushi 🍣 compares with some other shops and the prices are reasonable

So nice to see businesses open again. Itsu is in the centre of Kingston. There is a good selection of Sushi and various other foods. Self service, plenty of seating and some seating outside. I am glad that l have come across this place as l don't always want a heavy meal. I imagine it can get busy, but l enjoyed my experience of eating here.

Itsu isn't high end sushi. But it is really good for a quick bite to eat. Fresh enough to hit the spot

For high street sushi, I've never found a better option. Always very consistent and fresh, I've never had a bad experience in years of eating there!

A nice experience as always. Grateful for the air conditioning on a roasting hot day.

It's alright. The quality of chicken could be improved.

It's ok but bit into bone more than once in my chicken noodles

Love their food. Seems really fresh.

The menu and service were beyond my expectations. I surely loved the vibes of this place. Superb place to take my family out for lunch.

Tasty food, with a mixture of vegetables, rice and salmon. There are a variety of drinks, such as soups and teas. The staff are very helpful and the seating areas are kept clean.

The shusi was not fresh it was overpriced

This restaurant was a decent place to dine and the interior of the place was simple but stylish. The food itself was delectable however the vegetable sushi contained a strange pink vegetable that I thought was beetroot which I didn't enjoy at all. Overall this place is adequate and I recommend you to go there.

3 stars just because of that rude manager/supervisor. Disrespectful and bad communication. If someone has a bad day or can't work in busy area please leave your position. Somebody is waiting for it!!

I love this venue very much. It has a friendly feeling. The meals are superb. the service is efficient and the stuff is polite. The cost is reasonable. deeply recommend.

I just love their food. I always get good service there. The place is well organised and the cashiers are always welcoming. Will come back again.

Very well kept and welcoming restaurant. They provide big meals and for economical prices. I liked the food a lot and the staff were super attentive and explanatory. Recommended.

Very clean and accessible restaurant. They offer large portions and for fair rates. We loved the menu a lot and the staff members were very friendly and explanatory. Recommended.

lovely atmosphere, great service, beautiful place with nice people. would definitely recommend visiting, I would undoubtedly go again.

This restaurant is definitely one of the best place in the area. Always when I visit this place I am greatly happy. They always keep their high level service and the highest level of meals they serve. You are always happy with this place. Warmly recommended.

This spot is excellent! Convenient pricing, considerable dishes and the staff members are regularly very nice.

Today I had a terrible costumer service experience with the rude and disrespectful staff. I paid for my meal- the server did not ask if I’d like to eat in or out so i assumed i was paying to eat in- and went and sat to eat my meal. My friend then bought hers from a different sever and that server was very rude and impatient with her. Once sat down the server came over immediately and told us to leave because we didn’t pay to eat in even though we were not given an option to. We were not given an option to pay the extra 50p and were kicked out into the rain. It was a really unpleasant experience and ruined my day and my perception of itsu. Really unhappy.

Thank you for freen lunch and soup 👌👍✌🙏

Really nice sushi, but the udon is not udon, it is just flat noodles. Also, you can get a nicer one elsewhere while saving money

Very good food. Great miso soup. Good options for vegan. Had a lovely dish with tofu, rice and many vegetables inc edamame.

I celebrated my graduation this evening in this delicious restaurant. Well we had a sensational evening and the venue was surely the reason for this outstanding evening. The crew participated in a graceful manner, the meals were tasty and my friends were so delighted. We shall definitely return for more events. Thank you very much.

Usual good food, staff pretty rude.

Vegan food very nice but not many vegan options.

Had a few warm dishes. The staff are friendly and the place was very clean.

I have such a bad moment today In the afternoon in this restaurant. They serve me the chicken curry soup completely dray. I asked for more sauce and the person who attended me was rude and unhelpful. In the end, she asks the cook in the back to add more sauce but I ended up eating a weir risotto instead of soup. Definitely a non-go place.

Today's experience was poor - be warned! My family and I stopped in for lunch. We selected our food and queued to pay. The restaurant was busy. We spotted an empty table and I told my two children to sit at it while I paid. The cashier asked if I wanted to take away or eat in. I replied, "eat in" at which point she asked if I had a table. I pointed to my children and said that we had just sat there. She said, "good" and charged me for the food, reminding me that I should also scan the QR code at the table for NHS tracing purposes. As I made my way to the table I was met by my kids who told me they had been asked to leave the table by another member of staff so a different family could sit there. I queried this and was told I should have reserved the table before paying. We then had to stand in the middle of the restaurant waiting for another table to come free, while our food got cold. I know we all have to make an effort during this pandemic, but this was very disappointing. Sushi was also a bit dry.

Good to eat sushi as fast food. You can choose from the fridges the menu and enjoy it in the same place, where you have a big area to sit and eat or you just can take away.

Great place to eat sushi and hang out with friends. Food is nice and the atmosphere is cool. The service is wonderful, full of nice staff with welcoming faces. Everything is half price half an hour before closing! (Mango mocchi is amazing so make sure to get it!)

Love the food. If you want to go for a healthy meal, they are a good choice to go for. Polite staff, clean and a decent menu to pick from.

I like this spot! They offer superb food, they have a rich menu, The chief cook in that restaurant is well trained, I like a lot trying all their dishes. The food is consistently good, the service towards the customers is friendly. I often go to this restaurant and I was never unsatisfied. I recommend it with no hesitation.

This spot is excellent! Reasonable pricing, big dishes and the employees are constantly kind.

Tasty Oriental food 😋, but not cheap. Very good organising now in term of social distancing.