Itsu in Cambridge

All OK, good amount of vegan options. Just all pricey

Itsu offers a fun twist on fast food, serving up sushi and chicken teriyaki rice bowls in a bright, self-service setting. While many rave about the fresh flavors and speedy service, I found the atmosphere a tad too chill—almost like a library with chopsticks! The food is decent, but it didn’t quite blow my socks off; the sushi was good but not mind-blowing. If you’re in a hurry for something healthy, Itsu is a solid choice, just don’t expect a culinary fireworks show!

Cold and tasteless food, awful service dirty table complete package

Its good for what it is cheap and cheerful food, better than a maccas worse than a nicer Asian place

Got the entire order wrong, rice was low quality and gloopy.

Nice to see, it’s all half price at 8:30

I like almost any Itsu cause it’s like a healthy version of McDonalds. Eat in or take away. Not crowded, clean, and you always know what you get. It’s also inexpensive.

We get missing items more often then not. I ordered one set and one single of the same sushi and made a note, but still one was missing. Dissapointing.

My order arrived damaged—soup spilled, sushi wet, and the bag broken. I had to throw it all away. This is unacceptable. I request a refund for the ruined food. Thanks,

Oof doors need a bit of WD 40 or something, very squeaky and quiet annoying as they open when someone on the street goes past

We went there to have an early dinner at 17:00, we selected one meal box from refrigerator (salmon nigiri and sushi )and one hot chicken soups with dumplings and noodles. The sushi rice are too tough which was not good for us. The chicken cup is ok, but not delicious. Better not to try things from refrigerator if you are from Asia (I mean Asian know how the sushi rice has to be) . The restaurant vibe is good.

I love this place for my sushi etc;

I ordered the Thai Stir-Fry Noodle dish with an added soft egg and it was delicious! The food had great flavor and added texture to it with a creamy sauce. The service was great and the atmosphere was chill. Lots of bar seating and ready to go options (mainly salmon or chicken based.)

Chain fast food restaurant, selling healthy food and drinks. Mainly is salmon or chicken dishes. Good place if you are looking for a quick lunch.

Ordered through deliveroo, #4932 today. 1 item not delivered, which may be a good thing, as the sushi was terrible. The avocado was discoloured and rice was falling apart. Probably stock from earlier in the day, will not be spending another penny at this establishment.

Delivery was insanely late. Thankfully it wasn’t hot food, but made late to our show as unable to cancel. The sushi was ok; a lot were unraveled and not packaged properly. Edamame beans some were not in date clearly

fabulous food! wish we lived in Cambridge! definitely recommend 100%

God sushi, litt kjedelig nuddelsupper. Skittent på bordene. Toalettet var i ustand, så de ansatte sa at man måtte finne et på en av de nærliggende restaurantene…

very good size bar for central cambridge with chilled out atmosphere. many bar seats but not that many normal or slouchy seats. standard itsu sushi and fare.

Nice food, but very difficult for strangers to understand the dishes. We are french and we took what seemed to be good. Hopefully we were lucky and had nice food. But after that I had a stomach ache while visiting Cambridge. Not nice for the visit.

One of my favourite places to eat, delicious and fresh sushi, would really recommend veggie dumplings with hoisin sauce! Good range of options :)

Lovely staff members at Itsu Cambridge provided nice and quick service, the food was tasty and fresh, the restaurant looks very clean. Will come back for my lunch.

I always come here for lunch. Lovely staff and great food! X

Amazing shop, lovely food, can’t wait to go back.

Francesco was very friendly and helped us with the food choices. We came here a few months ago and it was a disaster, this time it was clean, great food and friendly service. We will recommend to. Our friends and definitely return

I come here everyday after my lessons, the food is always placed wonderfully, shop is top notch clean and once I had a problem with my food and the manager Francesco sorted out for me professionally and it was super helpful. I always find their food super tasty and I can truly believe in its Cambridge and its staff. Thank your Francesco and see you soon

Very polite and efficient person at the till and good food

Tasty food at fair prices in the heart of the city

OMG! Amazing! If google has zero start on this page, I will definitely give them zero even minus. Noodles and dumplings used to be delicious but they have some special skills to make these two taste so bad. Gyoza should be fried dumplings but I got boiled, and noodles are made by transparent konjaku flour not undo! Do they really know what is Undo Noodles?! Did they really try real Undo Noodles before?! The names of foods and the corresponding pictures on the menu are totally different from what I got. I feel scammed. Super disappointed.

Lovely food but only a vague approximation of what I ordered.

Missing items from order and can't reach driver, Justeat or itsu.

Bao buns cost £2 each!!?? They are tiny and the bao which is supposed to be feather soft is hard around the edges. All the food is pre packaged and doesn't feel at all fresh. Flavour is lacking you need to douse the food in sauces afterwards to make it vaguely acceptable. It feels like a badly run school canteen. Staff were not friendly they seemed bored and tired. Toilet is the worst part. It is absolutely filthy. Vile. It is also shared, I can't imagine any woman being able to sit on the seat covered in various liquids and soggy toilet paper without being sick or getting some kind of disease. Really really disappointed will never be going to itsu again.

Food was ok though not that hot. It was overcrowded, noisy and the tables were not clean. The stools are not very comfortable. Basically it has a canteen feel to the place. I won't go again.

Missing egg and paid extra for it for my food!!

No soap in disabled toilet. This situation has lasted for months. I informed the manager a week ago, and he promised to sort it out. Yesterday there was still no soap. There is soap in the other toilet, and the dispensers are not broken. So it looks like someone constantly forgets to fill the one in the disabled toilet. Very disappointing to say the least. A disabled child has no possibility to follow elementary hygiene rules.

I didn't know what to expect when going I to itsu but I was very pleasantly surprised by both the layout and the food. They have a great selection of cold and hot foods to choose from that aren't expensive. The food was great, we all loved what we bought and could not fault any of the flavours or portion sizes. But what stood out most for me was the way they have laid out the restaurant, it's simply beautiful, it's a nice relaxing environment to eat your food in. I would highly reccomend going to itsu as I will be going back a few more times in the future.

Cannot fault the food, but I pre-ordered for this to arrive at 6.30pm, it didn't switch to preparing until 6.10pm and 6.30 got pushed back to 6.45 - eventually arrived at 7pm.

Food is good but they almost never get the order completely correct!

Great choices for lunch. Speedy service and decent prices for sushi.

In most cases, whether a fast food meal is a success or not starts with the dishes provided. What quality are the cardboard spoons and cups? Were they designed to be handy? I regret to answer the second question in particular with no. The liquid drips from the style and stains the surface of the table, which, if you think about it long enough, should be something to be happy about. You're less likely to "enjoy" the below-average soup at an above-average local price. However, the service is good, the establishment is clean and the conditions are friendly.

Itsu is a good little spot to grab some lunch, especially some of the cold foods on options in the fridges. The food here tasted good, and the cold teriyaki chicken rice box was very tasty with a side of hot vegetable gyoza. Was a bit on the pricey side however, especially when looking at what you’re paying for. Sitting in the restaurant is a pleasant experience, and was a nice touch to have dog leads under the table to keep them in place. Staff here are friendly, and the restaurant is clean. Recommended if you’re in Cambridge 😸

The food is mediocre, miso soup is ok, chicken curry is not for everyone, green beans definitely ruin everything))

The most rubbish sushi I've ever had. I ordered an Uber priority delivery that included 3 sets of sushi (2 for adults and 1 for a child) and received only two. 1 Item(for child) was missing and the helpline is not responding my messages. Also I was quite disappointed with the quality of the food, sushi was falling apart. Moreover I found that they put wasabi between rice and salmon which make them not suitable for children. Guys be careful if you order it for your kids! I still hope that the helpline will pay attention to my order and refund my money. Btw the delivery was fast and I have no questions to that. I can not recommend that restaurant.

I was surprised how good it was. I will be coming back.

Food was delivered 2 hours and a half after the order was placed when the initial waiting time was 20-40 Mon. I would like to request a refund.I had to feed the family with something else as the kids were starving. Thanks.

I really don't know what this new trend is supposed to be that they only cook the chicken to just about legally cooked dont get me wrong it is cooked through but just about as im someone is really stopping the cooking process when it leagally reached the temperature that it needs to hit. I experienced something similar at Wagamama and there the staff was even saying that they had a few customers commenting on it a real pity I really liked the Teriyaki chicken.

I came here yesterday with my dog, all was ok, today I came and I am told no dogs allowed. Can you please put a sticker on your doors that dogs are not welcome, so people will not be confused? Visitors with dogs are very common now and you need to clearly state your attitude about this issue. Also, the staff lady spoke to me in an unpleasant tone. I did not like my experience and I will avoid Itsu altogether for some period of time which I hope was not the initial intention of the owners.

Just popped in for a quick early lunch on the go was very quite. Food was nice but not anything special tbh. Will try eating in next time.

Chicken teriyaki was stone cold. Not sure why we have to pay 10% service charge when the delivery driver stops off at other places as my food is clearly getting colder and colder.

Das ekeligste Essen das ich je vorgesetzt bekommen habe. Zerkochter Reis mit TK Gemüse, das auch noch tiefgefroren war und labberiges Hühnchen.

Definitely have no idea how they dare to open a store.. staff are nice, but the food is neither cheap nor tasty, worse than simply any instant noodle you can buy in an Asian market, cost is like less than £1 yet they sell at £7.99, and the only strength they have is that they serve fast. I wouldn’t recommend if you’ve ever in your life tried something decent. Sorry.

awful “asian” food. spicy chicken teriyaki served with (indian?) basmati rice, weird sauce that tastes of kimchi? and full of peas. strangest chicken teriyaki i’ve had in a while. i doubt anyone can even locate japan on the map.

Marcelino is always kind !! Great service! 😊

Amazing it's a must visit bao buns we're fresh and divine

The soup don’t have taste , sushi are old and cold , never again .. worst place you can go for ridiculous price too …

bit disappointing tbh, i am sure you can find better place for a meal around the area .

Looking at the place from outside it seemed a nice restaurant to sit; people watch; and eat. Sadly it wasn’t. Staff didn’t know what the menu items actually consisted of. A lot of the food was pre-made in some plastic boxes a little further away from the counter and the actual noodles I ordered were a big disappointment as well. It was very different from the photo on the menu board 🤣 It consisted of a few noodles with half the cup full of green beans. The cup wasn’t nicely filled either at all, it’s a very small amount of food for having dinner. The staff also kind of just shoved our food on our table and ran off. This is an ok place for takeaway and small portions I guess?

Not supporting cash payments is the end of your business.

First time trying Itsu... And I think I might actually like it more than Wasabi!? The veggie sushi box tasted very fresh, there were a lot of flavours there. I also liked there were sauces on the tables - Teriyaki and a spicy sauce (can't remember what that one was called) as well as soy sauce on tap and seeds. I added some seeds to my sushi (perhaps odd to some people) but it actually added a nice crunch. There was mint in some of the sushi which also gave a fresh taste, I also liked the crunch of the green beans. I wanted to try all the different sauces, seeds etc with my meal, however I think it would have had plenty of flavour without and I did regret putting quite a bit of Teriyaki on at one point! The staff were friendly and didn't misgender me. The place was really clean and not too busy. It looked like there weren't tables accessable via wheelchair but I may be wrong as I didn't look around the whole shop. I need to go back and see what other veggie/vegan dishes they do! I also bought a spork! 🍴

Rubbish food Have your employees ever eaten rice? Can they eat it?

Not receive my order , Please refund

Super worse front desk order, cannot understand the request properly

Ordered the food at 12:30 when the estimated arrival time was 12:50 - 13:00, and the estimated time kept getting delayed as there was no courier available to be assigned to the order. The food arrived at 1:50.

This is a UK trading business that does not accept UK currency. This practice is hostile to tourists, who may not have an electronic card that can transact in pounds. It is also discriminatory against people with disabilities and/or any less-fortunate member of our society who may struggle to access or to use electronic-only banking. UK businesses must accept UK currency. Don't patronize establishments like this that refuse to. Edit: Reply to the reply: None of what you said contradicts my points. Further, other businesses remain demonstrably able to transact using UK currency. This is proof enough that it is feasible and achievable. I posit that your primary reason to refuse currency is a cost-cutting measure, and the other "justifications" you have stated publicly are nothing more than a post-hoc justification. I reiterate: Nothing you have said addresses my core concerns. Rather, it deflects. You have made a speech, but not an argument.

Odd experience where sushi is pre-made rather than behind counter, not as good as the screen order experience and staff didn’t make clear. Received wrong dish

Delivery driver very fast, despite poor instructions from me. Very friendly. Food very good!

Food is 5 star in the category of fast suhsi houses. Place cleanliness is poor. Tables not cleaned although they charge extra for eating in. Worst Itsu restaurant I have been to.

Very nice itsu, good quality sushi for being preprepared. Staff were friendly and helpful. Bathrooms had a strong urine oder despite looking clean rest of restaurant was very clean and tidy with nice decor.

Excellent freshly made sushi and noodle dishes all at reasonable prices with helpful staff.

Great tasting Japanese style food, with a quick counter service & lots of inside seating.

Selling rock hard avocado in takeaway avo mini roll packs is unacceptable. Waste of my lunch money. Do better.

Food was passable but they refuse to accept cash payments so will never come back, I'll take my money somewhere they're happy to take it.

Lovely food even had a dripping water effect from the ceiling. Fantastic 😊

Had a very nice chicken katsu with noodles. However I was rather puzzled as to why I had to pay slightly extra for the meat version, or is this normal.

Its okay, i think, but at the same time I think that there also needs to be a bit of seperate tables, although that might be the theme of itsu, but the food is very good.

Great food, excellent prices. The only negative is their seats.

Came to Cambridge as a tourist and found most places to eat to be tourist traps, very expensive and/or greasy options. This place is an oasis in the middle of the best landmarks, very quiet and clean with lots of vegetarian and low fat healthy options

Good, quick tasty food. Good veggie options.

Excellent quality of sushi. Absolutely loved salmon teriyaki on a bed. Reasonable prices and good location as well. Highly recommend!

Lovely food, god fo a quick bite to eat.

Amazing taste and perfectly cooked. I’m gonna order it again for sure.

The rice is half cooked. The lady told me at the till the thats how the rice should be done and I told her I eat rice 3 times a day everyday as im asian. She didnt want to listen even though she tried it but its really bad the taste its like eating a raw rice. Very disappointed when she didnt acknowledge my side of view. She offered me a chicken noodles but I paid more than the noodle and she didnt even want to give me a refund straightaway when I asked. You should not sell food specially with rice as you dont know what your doing at all. I can report you guys to a health and safety due to proper food handling amd preparation of food.

Pretty good place. My Peepy likes the mochi.

Just got home after having chicken noodle soup and my stomach is aching so bad. I don’t think the chicken/noodle/soup was fresh …

Healthy, fresh, environmentally conscious, vegan and vegetarian options available

I don't like eating at lunchtime but I do like sushi. So Itsu is perfect for me - fast and healthy food. Also I don't eat meat, so having a tasty choice of fish and vegetarian is ideal. I often have their Miso soup, which is sufficient for a light snack. Can't comment on service as obviously it is self-service. But it is easy to access the shelves of food. And I've never had to queue for long to pay, even when busy. Staff are friendly.

Friendly and professional delivery

Itsu is a very fast and convenient place to get a warm and fairly healthy meal. The first thing I noticed was the bright pink and welcoming atmosphere, which made it exciting to eat at! There's also a variety of prepared foods stores in cooled containers right by the entrance, which makes it pretty convenient to grab and go. We ordered a noodle bowl with chicken and added a poached egg on top, which was a little under £10. This meal was good enough sized for 2 not super hungry, and overall it was very healthy. I especially liked the fast service and sauces bar!

Good option for quick Asian food. Self service and they do run some happy hours discount before closing

Best sushi and soup for a fast lunch or dinner, i love It!

We ordered 3 Thai odon noodles, 1 chicken odon and 1 rice bowl teriyaki. The chicken noodles were mostly liquid with the only chicken in it was the dumpling which tasted very floury. The rice bowl was very salty, the table was very dirty and the toilets were disgusting. It was only when we left that we noticed 2 other noodle bars very close that looked far superior. Not recommended.

Lovely range of meals and great value for money. First time I visited an Itsu and I my family and I went back three times in one week for more! 😋

Yummy and delicious Asian food. I loved their chicken gyozas and katsu curry noodle bowl. Staff are very polite and friendly. Overall great ambience

My Korean chicken from Yo was out of stock, so I ordered Itsu’s chicken teriyaki and gyoza bundle. Gyozas were ok for a fast food joint, but the teriyaki bowl wasn’t enjoyable. It was like something made by health nuts in a gym. Wouldn’t be ordering from Itsu anytime soon after this.

Everything was great except the restaurant forgot to include utensils.

My delivery was missing the hoisin duck bao buns.

The gyoza split so it was very watery…and the broth unfortunately had no taste. Dragon roll was great though! Shame!

Really poor experience here a while ago. The prices are confusing as certain offers you can only have for eat in or take out and the staff were really rude when I got confused about this at the till. The food itself is ok but nothing special. Can't say I could recommend.

I sometimes eat it Miso detox soup. After seasoning it with sauces that are on every table. it's very tasty.

Extremely slow service, food was delicious but trying to get it was painful.