Istanbul BBQ Kitchen in Rushcliffe

Well cooked fish and chips with friendly service.

We were sat next to an air conditioner that was blowing out freezing cold air. We asked if this could be turned off as it was so cold & the waitress rudely said no as it would get too hot and that she would bring a rug to put over it. Suffice to say that never appeared so had to put my coat over my legs & put 2 cocktail menus over the top of the air conditioner. There is limited choice on the menu unless you like chips and anything with sweet chilli or creamy sauces. I had an open sandwich with fillet steak pieces in Gorgonzola sauce. The sauce was so overpowering it was sickly. I like Gorgonzola but this was awful. One of our party did not get their food & we had to ask where it was. Apparently there was a mix up in the kitchen & he had to wait about 15 mins for it to be served but did get a free drink as a goodwill gesture. The food is overpriced for what you get and the service was extremely slow. We were there for 3 hours for just 2 courses. We definitely will not be returning to any of their establishments in the group. There were many other things like the very greasy onion rings & the really chewy halloumi sticks and that the yakatori sticks are mostly made up of onion.

To the Management Team, Commendation for Outstanding Service and Quality. I am writing to express my heartfelt gratitude for the exceptional experience I had at your West Bridgford branch on Sunday evening. From start to finish, my visit was marked by outstanding service, attention to detail, and a clear commitment to maintaining high standards. The ambience of the establishment was warm and inviting, with impeccable cleanliness throughout the premises, from the floors and countertops to the kitchen area. The staff on duty, despite it being a Sunday evening—a time when many young people might prefer to be elsewhere—demonstrated professionalism, friendliness, and an impressive work ethic. The young lady who served me was cheerful, efficient, and extremely helpful, providing options and processing my order seamlessly. The food itself was excellent: fresh, well-cooked, and presented with care. The eco-friendly packaging and the availability of utensils and condiments for customer use further enhanced the experience. I would like to commend your team for the improvements made since my last visit. On that occasion, I had a positive experience overall but noted a few marginal differences that I felt could be improved upon. I shared my feedback with management, and I was pleased with how thoughtfully it was received. It is clear that your team took the comments on board, as my most recent visit exceeded all my expectations. This growth from an already good experience to an exceptional one is a testament to your commitment to continuous improvement and excellence. I would like to request that you take a moment to recognize the staff who were on duty that evening. Specifically, I urge you to send a letter of commendation to them, acknowledging their exceptional performance. Such recognition would not only motivate them to maintain these high standards but also inspire them to excel in their future endeavors. Furthermore, a written commendation could serve as a valuable asset in their professional growth. In a competitive job market, a letter of praise from a satisfied customer, endorsed by management, carries significant weight. It might one day make the difference in their career progression, opening doors to future opportunities. Previous review. Pleasant frontages with good parking at the time I went. Thoroughly clean and staff very polite and business like. However I'm not sure if my experience was an aberration but it was not very appetizing. The chips were obviously stale and over cooked and dry. I suspect they had been reheated. The fish batter was dry and probably for the same reason. I used to run a chip shop and I know that when it's quiet, (which it's was) it's difficult keeping food available for extended periods before making a decision to dispose of products that have reasonably expired. However that decision has to be taken to protect your reputation. It's more valuable than attempting to sell a below standard product. However I'm confident that this was the exception and not the rule. I usually avoid a quiet chip shop for this reason. Hence my seemingly"negative review" is intended in context. The business excelled in every other measure and we'll done for that. Hoping my next visit will see this weakness corrected. All the best. JJ. Update. Thanks for the professional response. I will certainly return. Business is a dynamic experience and the one way to deminish the possibility of a negative experience is to constantly strive to get it right every time and if something slips through the net then focus on why and cheerfully focus on it. It's a good feeling to see a customer smile when you first see them. It's a better feeling when you see them return. Again thanks and have a great day.

We went for lunch - fully recommend the Sunday roast - excellent - we were a table of 7. Everyone was happy - fantastic friendly service and very tasty food. Good value for money. Totally recommend and will return.