George's Tradition - West Bridgford in Rushcliffe

To the Management Team, Commendation for Outstanding Service and Quality. I am writing to express my heartfelt gratitude for the exceptional experience I had at your West Bridgford branch on Sunday evening. From start to finish, my visit was marked by outstanding service, attention to detail, and a clear commitment to maintaining high standards. The ambience of the establishment was warm and inviting, with impeccable cleanliness throughout the premises, from the floors and countertops to the kitchen area. The staff on duty, despite it being a Sunday evening—a time when many young people might prefer to be elsewhere—demonstrated professionalism, friendliness, and an impressive work ethic. The young lady who served me was cheerful, efficient, and extremely helpful, providing options and processing my order seamlessly. The food itself was excellent: fresh, well-cooked, and presented with care. The eco-friendly packaging and the availability of utensils and condiments for customer use further enhanced the experience. I would like to commend your team for the improvements made since my last visit. On that occasion, I had a positive experience overall but noted a few marginal differences that I felt could be improved upon. I shared my feedback with management, and I was pleased with how thoughtfully it was received. It is clear that your team took the comments on board, as my most recent visit exceeded all my expectations. This growth from an already good experience to an exceptional one is a testament to your commitment to continuous improvement and excellence. I would like to request that you take a moment to recognize the staff who were on duty that evening. Specifically, I urge you to send a letter of commendation to them, acknowledging their exceptional performance. Such recognition would not only motivate them to maintain these high standards but also inspire them to excel in their future endeavors. Furthermore, a written commendation could serve as a valuable asset in their professional growth. In a competitive job market, a letter of praise from a satisfied customer, endorsed by management, carries significant weight. It might one day make the difference in their career progression, opening doors to future opportunities. Previous review. Pleasant frontages with good parking at the time I went. Thoroughly clean and staff very polite and business like. However I'm not sure if my experience was an aberration but it was not very appetizing. The chips were obviously stale and over cooked and dry. I suspect they had been reheated. The fish batter was dry and probably for the same reason. I used to run a chip shop and I know that when it's quiet, (which it's was) it's difficult keeping food available for extended periods before making a decision to dispose of products that have reasonably expired. However that decision has to be taken to protect your reputation. It's more valuable than attempting to sell a below standard product. However I'm confident that this was the exception and not the rule. I usually avoid a quiet chip shop for this reason. Hence my seemingly"negative review" is intended in context. The business excelled in every other measure and we'll done for that. Hoping my next visit will see this weakness corrected. All the best. JJ. Update. Thanks for the professional response. I will certainly return. Business is a dynamic experience and the one way to deminish the possibility of a negative experience is to constantly strive to get it right every time and if something slips through the net then focus on why and cheerfully focus on it. It's a good feeling to see a customer smile when you first see them. It's a better feeling when you see them return. Again thanks and have a great day.

Back in Nottingham so only one place to go for fish and chips! Stopped off for a quick takeaway lunch which as always was above and beyond expectations. Service as always is great, staff are polite and friendly

Excellent chippy chips and mushy peas!

I wanted to give this business the opportunity to reply before posting a negative review, but if you can't be bothered to respond - then I have no other choice! Just because this chip shop is in an affluent area doesn't mean it will survive if the standard of the food is this poor. A small overcooked fish (which I had asked to be done when I entered and wasn't' what i actually received) hard chips & 3 tablespoons of peas. Poor. Disappointing & in the bin. I won't be returning. Avoid!!!

Great fish and chips place, best enjoyed immediately (we sit outside on one of the benches in front of the shop). The service is fast and efficient, good prices, and we especially like the haddock and chips.

Really lovely good, all there and all delicious!

One of the better chip shops around.

The fried fish is delicious and the portion size is reasonable. But it was just French fries that I ate at home, which made me feel a little dry. The overall service is also in place, nothing special. An ordinary little shop.

Great fish and chips. Enormous portions of chips

Again the GF batter was not cooked enough. It had a thick layer of uncooked paste between the fish and the outer batter. Not good at all. Won't be trying a 3rd time

Always good service & excellent Fish & Chips

So disappointed! Used to get f&c here several years ago and loved the lemon wedge touch and quality cod. Recent visit was terrible, fish was absolutely tiny, dry, chewy. Just terrible. The staff team seemed great, well organised but the product left A LOT to be desired.

Chips amazing. Sausage amazing. Haddock good. Gravy terrible very watery, lacked flavour and overpriced;, customer service lacked eye contact and common courtesy. (It was late and the cricket was on, so can imagine it was a long shift for the staff). Doesn't excuse, the terrible watery almost £3 gravy.

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Service without a smile (..or even a hello) A happy customer walks and says Hello and yoing girl behind the counter saps the joy out of you by looking glum and fed up. Not just the counter staff though, seems there's an attitude problem with most members of staff like customers are some sort of unwelcome burden. Food is OK, though pricey. Keep doing what you are doing just like Wilko and Woolworths did, I guess.

Bit pricey but really good fish n chips. Lovely crunchy batter.

First ever Just Eat order....food and service were great....fab food--the mushy peas were the best I've ever had...speedy prep and fast delivery...would definitely recommend.

Great tasting food...piping hot with speedy prep and fast delivery.

although i ordered one with peas and one with curry both came with curry so one portion will be wasted

They have the potential to be great. But the last two times have been so average. The chips have bene too dry. I had to thew away half of them. I suggest they focus on their chips.

Had to change this review unfortunately. Has gone downhill since changing management. £9.50 for small fish, small curry and small peas? Extortionate! Now purchase at The Rectory Fish Bar just round the corner ... lovely food at much more affordable prices.

Fantastic fish, peas good but let down by the quality of the chips, very bitty, half were left as they were inedible. Shame because the service and everything else was spot on

George's is the best place I'm westbridgford and surrounding areas to get chips

Stale, chewy chips. Watery curry sauce that I ended up putting straight in the bin. Rectory road fish bar is much better!

Ordered large fish and chips, mushy peas. They have a habit of not showing you what they are serving you, the set up is run by kids. Chips were mainly hard and cold scraps, peas could have been used to mend the pot holes in the parking bay outside. Fish was ok but very expensive. Many reviewers have said it’s gone down hill since the change of hands, I totally agree, there are much better/fresher offerings in the area. Guys sort yourselves out.

Cold dry stale chips, mostly scraps. Fish was ok, nothing special. Overall vastly overpriced and very poor quality, such a shame just had a weeks holiday abroad and was looking forward to good old British fish and chips.

Proper gone down hill last few times chips have been like eating rocks had to ask for money back sad

I used to go to Georges regular, and it used to be top quality years ago. The last 2 years it's really gone down hill. I used to go every Friday and get a different combination of things. Chips started going down hill on a regular basis and pies were hard. When I told them about the pies they said we can't do anything unless you tell us on the day, even though I used to go in every single Friday. The biggest issue with this type of quality and customer service is that Georges has plenty of competition in West Bridgford, Lady Bay and Ruddington. So they lost my regular business.

Lovely food great price on the go for lunch

Food is good but sometimes fish a bit dry due to standing getting to be a bit expensive now

The easiest 5star rating I have ever given anything, the best Gluten free fish chips and peas I have ever eaten, they where still nice and warm when I got home, 25 drive. The first time I have been to this chippy, I will certainly be back. Highly recommended.

Food was cold, fish tasted like it had been left for hours, very stale and not much fish.

Used to be an Amazing chip shop about 5 years ago. I Working in the area so called in to see that it has gone downhill. We had 2 large haddock and it was tiny not sure what a small is like if that was a large 😳 soggy batter and tiny fish £19 for 2 large cod and peas

Good food and really quick service (though we were the only ones in)

I asked for cheese chips and mayo and I received a half full box of hard chips and the smallest tub of cheese with no mayo I think this is disgusting. Do better I want a refund

The foods amazing here, service is 100%🎖️great team of people 😊 Uber Driver

Updated this review Dec 2023 as improvements seem to have been made. Went massively down hill for a year or two, but to their credit the food has been spot on the last couple of times I went. Fingers crossed it stays this way.

Excellent food. The sharing platter is great value

Only fish and chip shop in the area open on a Sunday, very big positions. Friendly staff and food was gorgeous. All in all 5 stars for everything would definitely recommend ✨️

Not what it used to be. I remember George's when it first opened and loved that it stood out from the rest of the fish & chip shops by having a healthy option of grilled fish and veg/salads on the menu. I went tonight for the first time in years and was so disappointed they don't do this at all anymore, it's basically just a regular fish and chip menu now. I decided to order anyway. There was two young blonde girls working who didn't seem to have any customer service skills, and seeing as there was only 2 customers (me and another) I was surprised no one addressed me or asked what I would like for a long time, when I finally got their attention, I asked for Large Fish and chips meal, I was told it would take at least 5 mins to cook.... wait time could have been avoided if the staff had been more obliging of asking as soon as I walked in...instead of looking like they'd rather be anywhere else. Anyway I actually ended up with a small fish and chips with curry sauce, so obviously the girl wasn't even listening to me. However the fish and chips were quite nice, although a very small portion for over £8. And I was rather disappointed with the curry sauce as it was lacking flavour and seemed to be too thin and watery.

Used to be a great chip shop however have just had 2nd bad experience. Chicken nuggets completely missed off the order, scampi over cooked I nearly broke a tooth, chips mediocre and for the price would rather go and sit in a restaurant. Rang to complain and ask for nuggets to be sent and they refused. No refund offered just told to go back which as we were having chips for speed was not possible. In future we will use one of the other much better chippies in the area.

Used this chippy many times & one of the best around. Unfortunately not tonight. The chips looked & tasted like they had been triple cooked twice. Very disappointed. Not a lot of potato left after being over cooked.

Ordered takeaway here tonight. It’s probably the best battered sausage and chips I’ve had. definitely will be returning for another take out! Two pea fritters for just under £3. Giant and worth the money!!

Excellent standard of fish and chips. The pies are not the best thing they sell. Efficient service

This is the best chippy in West Bridgeford. Service is impeccable and the fish is just the best. Chips and mushy peas are very good. I can recommend this place for a great fish and chip dinner takeout.

Ordered 3 large chips late in the afternoon ,young girl said they would easily feed a family of 6 how wrong try 3 people, chips also hard what i waste of money.

When I first moved to Nottingham from the coast, I was skeptical about getting fish and chips here... but these are great!

Just brought sausage, curry and chips at 21.30 Chips soggy Curry sauce flavored water Thank God sausage was cooked Behind the counter was 3 young girls just going though the motions Worst George s I've ever had am I am local

Absolutely First class. Anybody anchoring for fish and chips should go there it's First class

We're staying nearby & order every week at the moment. We order online & are given a time to collect & have never had to wait. My only gripe is that we've both had the pies a number of times & as we're eating, the pastry gets harder and harder so that your cutlery literally just won't cut it, even with tons of gravy on! That's why I've only given 4 stars for food. Having said that, this still won't stop me from ordering a pie again. Great service & always busy, which is a good sign

I had the large haddock meal that was freshly cooked. It was a plentiful portion and was excellent. The service was very good. Not sure how you rate atmosphere in a chip shop. It was 20 minutes walk from the world famous City Ground and was well worth it. I will definately go again. COYR

Amazing fish and chips, as always and with meals that don't break the bank. Especially in this era they might well be the best value around not just one of best quality.

Been going to George’s for many years. Last few times, the food has been diabolical. Just had lots of food and the chips that have been clearly reheated, and they must think we are stupid not to realise. Ruddington Fish Bar is much better, and also The Wolds Fish Bar and Rectory Rd. I’m done with George’s. Disappointing. Avoid

Ask to see the “large” chips before they pack them. If they pack them with their back to you be especially concerned.

George’s used to be the best chip shop in West Bridgford. Unfortunately over the last 6 months it’s seen a massive decline in the quality of food. This evening my chips were so under cooked I actually took them back and asked for a refund!! If I’m paying £10.90 for fish and chips I at least want them to be edible.

Although on the pricy side the food and quality is fantastic!

The fish and chips were tasty, the mushy peas were good too, they even offered mint sauce.. I must say though, we were very VERY disappointed in the size of the 'large' fish... It clearly wasn't large by any standards. It was the size of a mini fish. For the expensive prices they charged, getting a small fish was mean.

One of my colleagues recommends George’s to us and she said it is one of the best local fish and chip shops in Nottingham... ✨ 🐠We ordered 1 large and 1 small ocean wild cod 🐠 and we got to choose between beans, peas or gravy ...!! ⭐️ The fish was still hot and crispy🔥 when we arrived home !! Excellent taste of the cod,, and the chips was not oily.. Onion Gravy was smooth and not too thick!! Overall...⭐️⭐️⭐️⭐️⭐️ I was so full and enjoyed my meal very much 😋 Recommend this shop if you visit West Bridgford...!!

This used to be a great fish & chip shop but it has declined over the past 3 or 4 years which is very disappointing. The food is disappointing- both in terms of quality and quantity but it is also quite expensive, which is no longer justifiable when the quality is lacking. It used to have some great staff who were very attentive but that has also changed, now employing people who appear to just go through the motions in a pedestrian fashion.

Used to be fantastic. Not anymore. Chips cold and greasy. Not fresh. George’s… What happened?

Wow! Don’t know where to start. Large chips, was not very large and very greasy, the box was drenched, ordered small fish, which they referred to as “mini” and it was, pie was doughy from the microwave……the curry sauce dribbled all over the plate and was victim to the microwave as well….

One of my colleagues recommends George’s to us and she said it is one of the best local fish and chip shops in Nottingham... ✨ 🐠We ordered 1 large and 1 small ocean wild cod 🐠 and we got to choose between beans, peas or gravy ...!! ⭐️ The fish was still hot and crispy🔥 when we arrived home !! Excellent taste of the cod,, and the chips was not oily.. Onion Gravy was smooth and not too thick!! Overall...⭐️⭐️⭐️⭐️⭐️ I was so full and enjoyed my meal very much 😋 Recommend this shop if you visit West Bridgford...!!

George’s tradition was once great, there prices have doubled and tripled in the last few months, £2.75 for large beans is ridiculous . Think there management need to give their heads a wobble and take a closer look at there now ridiculously overpriced items

We've used this fish & chip shop on many an occasion and always found the food & service excellent. However, on this visit, we had a gluten allergy guest staying with us. I was told that they only serve gluten free on Sundays!! Seems to me an odd day for gluten-free sufferers to want fish & chips.I also asked for mushy peas & was told they had 'run out' & it would take 15 mins to make some. When they did come they were watery & the peas were hard. I get the feeling that this is a typical case of 'a victim of its own success'. The place is run by teenagers, which I don't have a problem with at all, but the training, customer care & experienced management seems to be lacking. I was actually in the shop for 35 minutes! ....unacceptable.......Back to The Wolds!

Just spent over £19 on the poorest fish & chips. Fish was undercooked and cold chips were dry, hard and cold. Coming to George's for fish & chips use to be a treat as they were always the most expensive but usually worth the extra. Today's meal was poor and a complete waste of hard earned money. I won't be returning again.

Not a local, treat for daughter and I. Paid £14 for fish and chips, went large on the chips shouldnt have bothered seem to get more on the standard portion that where being sold. very disappointed. Will not come again. Can staff also keep their squabbles out side of work time. There was an atmosphere and that was the staff issues.

Excellent food again. Cod on the expensive side but that's the world now. Had cod, chips and peas x 2 but to their credit I struggled to finish mine. Might be worth doing a meal for two deal?

Changing my previous negative review! New fryer = hot and lovely chips! I'd say the chips are much nicer now too.

What has happened to this place awful - cold and stale. George’s Fix up or get lost make space for someone who will make the effort!!

Nowhere near as good as it used to be

Chips are okay but the fish is a joke. Could use it as a door stop.

Well this was the worst meal i have had from Georges since it opened the wifes large Cod was more like a small and not hot ,my Haddock the batter was very tuff and not crispy The chips where very bitty and greasy The baked beans i had where very watery with no taste When i got out the car there was nobody in the shop which is always a bad sign Will be taking my trade to Ruddington Chippy in future.

Great we had a delicious fresh and tasty haddock and chips meal. The quality is generally consistent.

We have just been to George's West Bridgford and along with our order we ordered a large mushy peas, when we got to where we ate them the peas was just a tub of green water with about 3 peas in........Comments please.

Overrated. Greasy and far far too many little crunchy ends. Rectory road chippy so much better. Edit 12.9.22 I've been having chips from here for last 2 months. Greatly improved and actually prefer them to the chippie around the corner now. There is an ongoing issue with size portions - depends who you get as to what is a small, medium and large will be and tonight the size were discussing how much to put in. Medium and large always very similar if not the same size.

It has been years since I have been to George’s & I am so disappointed. A lunch special, with a coke. The fish goujon was in edible as it tasted sour! Disgusting. The drinks fridge is broken so I enjoyed a warm coke to wash down my sour fish & the floor of the customer area is filthy! If that’s the bit the customers see, I dread to think what it’s like behind the scenes. Worst fish and chips I’ve ever had.

It's not the same like it was before, the fishcake was just pure potato, the sausages tasted awful(different to how they use to be) Prices have also gone up alot. Won't be coming back

It really is down to pot luck if you get a good meal here or not. I just came in after work at 5pm Friday and the chips are stale and cold. The fish is chewy which normally means it's been sat too long. Sometimes it's great. But sometimes it's really bad.

This place is now a former shell of itself. Years ago was the place to be however times really have changed. Came in around 9.20pm on 19/08/22 to find people waiting for orders and 4 teenagers with no direction behind the counter. No one greeted, no one taking orders, no direction, no idea really. This is what happens when you employ a group of teens with no manager on hand. Nail in the coffin was watching some anaemic looking chips about to be served to someone else, no thanks i’ll take my £30 somewhere else! P.s. Buy a box of chips from ruddington and reflect on your service and quality.

Great portion sizes and very nice fish and chips.

Awful. Since the bankruptcy & management buyout last year, wow what a tragedy!. The chips were oily and soggy left a greasy taste in my mouth for hours after. The shop is run by teenagers with no service experience, no smile or welcome when walking in. No free tartare or lemons, now have to pay. Clearly decided to cut costs rather than keep the quality the same. The goujons & portions are tiny compared to last time i visited. Won’t be going back again. The mushy peas looked watered down and light green nothing like they should be and tasted of nothing.

Friendly staff kids lunch time meal can be got up till 4 which is great if kids have clubs or outings as u can pick up on way back from school and the price is really good

Used the website to order - BIG mistake! Food must have been put out straight away and left to fester on top of the hot cupboards although chips were stone cold!! Emailed Georges, WB direct but this was ignored!! (Not sure who they think they are tbh)! Tonight we went to Ruddington Fish Bar…. Same price, a little further to go but 10 x the quality and the chips were still hot even when we got home!!

The food has become a joke - portions sizes smaller, fish is mostly batter, all while increasing there base prices. Don’t bother going, your better off in McDonald’s down the road unless u want to eat oily batter They have also changed the fish that was always used for Goujons for a much cheaper supply which tastes of poorer quality all while increasing prices and serving shells of oils chips covered in grease. A shame to the franchise

Travelled across Nottingham to get to the West Bridgford branch, what a let down. ChIps were almost inedible, hard, chewy, crunchy,batter bits really. Portion size was laughable, ordered large cod and chips, the fish was half the size it used to be and the chips were like a child’s portion. Would definitely not recommend spending your money for this rubbish

I can not believe my experience here, I was called a liar when I point blanked called the manager out. After I complained my food was not fresh very very poor quality of food! I thought it was strange that I saw a worker Chuck chips that wasn’t needed back into the fryer, a customer also came out and told me that the food I given back to them also went back in there! So I was given chips that was the left overs or sent backs! Absolutely disgusting. Biggest waste of money going WOULD NO RECOMMEND!!!!!! Shocking service & even worse food.

Not been in a while but wont be hurrying back. Prices up, but quality down. Fish tasted cheap and chips soggy but some hard. Dissapointing, won't be back

Nice chippy. Gets really busy though.

Appalling. Used to love George’s but tonight’s meal was shocking. The chip shop run by kids, the chips were a mix of soggy and hard, the fish tastes awful. After years of going there, I will not ever go back.

This place has gone down hill. Had small chips and runny curry sauce. You could count the amount of chips I had in the box! That’s how few chips I had! I know it’s a small portion I had but this was micro small and for nearly £2 for around 20 chips that’s expensive, especially in the current climate when food prices are so high anyway! Curry sauce was runny and watery. The bill came to £3.50 which was way overpriced for the poor standard of my meal. There’s a lot more competition nowadays with chip shops around Nottingham and this place has fallen way behind! The girl who served me tonight was completely disinterested like she didn’t want to be there and kept sipping water out of a bottle in front of me! I knew I should have gone to the other chip shop around the corner , next to Musters tennis centre. Overall experience was very poor and I can see why it was empty! This chippy used to be the goto place for fish & chips and they used to be queuing out the door but sadly not anymore!

Getting sick and tired of being ripped off by Georges. Victims of their own success they no longer care (if they ever did) about customers, only profits. - Each time i go in and order fish and chips i always ask the young person behind the counter to make sure i get proper chips and not the leftover hard bits, but i'm ignored. I AM PAYING FOR CHIPS NOT THE RUBBISH YOU HAVE LEFT OVER - I'M GOING PUT THIS OUT NATIONWIDE SO EVERYONE IS AWARE OF THE WAY GEORGES OPERATES, A BUSINESS THAT CHARGES OVER THE TOP PRICES FOR LOWER QUALITY FOOD WITH A CUSTOMER POORER SERVICE! Considering what they charge and the quality of their food, i would rate them a 5/10 - I now go elsewhere where the food is better and cheaper!!

Had a Chicken and Mushroom pie from here yesterday. The staff were lovely however I now have diarrhoea. Thank you for listening

This USED TO BE the place for perfect fish & chips, with freshly cooked, fresh fish (no odour) & friendly front-of-house staff...HOWEVER, in the last 12mths, there has been a horrible aftertaste of the cooking oil and both the chips and cod have been greasy. The final straw was my son breaking an adult tooth biting onto a stone in his mushy peas! Surprisingly, the management were not understanding and head office are assumingly unaware of the poor quality control. We won't be eating from George's again until their passion for perfect food returns. Thankfully we still eat from another outlet "voted best fish & chips in the UK" for the last few years running...

Not worth value for money , prices too high and service at the weekend not good, used to be the best chip shop in West Bridgford

We’ve been going to George’s for years and normally lovely but tonight was really disappointing. Price hike (understandable in the current climate) but the fish fillets had been halved in thickness so we just had batter with no fish or the tiniest strip of fish (no more than 0.5 cm thick). Really odd and of course not in keeping with the price. This was in two meals so not just a random one. Fingers crossed it was just a one off.. we’ll give you another go George’s but think we may need to find an alternative if it continues 😢

Always a big queue but worth it for the brilliant food

Just had a box of chips £3.80 disgusting never again batter bits and overcooked and cold by the time my husband got home not the first time never again

Portion size of haddock, not large by any stretch of the imagination, chips soggy, staff not willing to listen and unhelpful

Best fish and chips for a chain, really good cod and some of the best chips on West Bridgford

Peas stone cold, lots of tiny bits of hard chips. Usually better!