Intoku Artisan Sushi & Robata in Kensington and Chelsea

Rachis was excellent very attentive

I had such a good time celebrating my birthday at Benihana. I had the private room with 11 guests which was easy to book. They took our pre orders which made the day much easier. Unfortunately I was running extremely late but the hosts and waiters at Benihana were sooo accommodating and kind to my guests while they waited and insisted they could wait for me to begin the food. The food was amazing as per usual. The cooking show could’ve been better but he was cooking for 12 people which is a big job. overall a 5/5 experience and will definitely be back.

No one greeted us when we walked in. The lady at the cloakroom looked like someone had killed her cat. Annoyed and impersonal, she took our coats without so much as a glance or greeting. We were shown to our table and left with the menu. Even then, the waitress didn’t acknowledge us with a greeting, a glance, or any explanation of the menu. Another staff member came over to bring us a wet wipe, and again, not a word, not a glance. The place had the coldest, most detached atmosphere that made me feel unwelcome, like just another number in a Knightsbridge money-making machine. Ugh, what a sad experience. No thanks, I won’t leave you a penny; I don’t want to be part of this. I’m sure the food is good, but we got up and left before even ordering.

Great food & lovely menus where the images are aside all the food options. Real cool set up with the seating, adds to the Japanese atmosphere but honestly really difficult to get in the seat. Been there before and got the bento box before which was good. The lunchtime deal was a good value.

Excellent experience, always ask if the dish is spicy because here they take it for granted.