Innkeeper's Collection Sandbach in Cheshire East - Phone Number, Reservations, Reviews

Really surprised at well maintained and clean this hotel really is a beautiful location and really welcoming and friendly staff thoroughly enjoyed our stay at this hotel and have rebooked for another visit

Great hotel, Comfortable bed and great staff,

Can be a little noisy beside the A50 but very comfortable rooms and a lovely rustic pub. Excellent full English breakfast set us up for the day. Happy to recommend and return sometime.

We stayed the same two days, exactly a year earlier. It seemed fairly quiet compared to last year, and standards seem to have dropped by quite a lot. Breakfast service was late on both days. On the Saturday, when breakfast was advertised from 0730, we came down at 7.55 and there were no hot drinks and they were still hoovering and putting out juices etc. On the Saturday evening we took the trouble to let the staff know that we needed breakfast 'pretty sharp' in the morning as we were exhibiting at a show from 9 (they told us that 8 would be the earliest time). On the Sunday we came down at 8 to be told "about half an hour, nothing got done last night", which I assumed means that the evening shift didn't do the things they were supposed to. We had to skip it and go along to the Costa in the village. Bar service was a bit patchy on the evenings, plates didn't get taken away after our meal - they were still 'with us' an hour after we had finished - and there were odd glasses abandoned on other tables, and tables left unwiped. Rooms are reasonably pleasant, the shower was very good, the location is convenient...but we will probably look elsewhere for next year. *Thanks for your reply. We stay at the property once a year, as we exhibit at an annual show nearby. It's good to know that you want to improve. The proof is in the pudding (or, in this case, the breakfast ;)) so we will look at more reviews before deciding whether to book for next year.

The food was good, the staff polite and friendly and the room was just right for my needs - single man travelling alone (room 104). The bed was very comfy and I’d say that the shower was possibly the best I’ve ever experienced in any such accommodation regardless of stars. Great quality, loads of hot water and a brilliant experience.

Stopped for a few nights with work. Half the price of a premiere inn but so much better. Food and service were outstanding. Generally a nice place to stay.

Stayed here on a Sunday night room was good value for money and evening meal was excellent. Plenty of parking as well would definitely stay again when in area

Awful experience from start to finish. Arriving after requesting all rooms being together 2 of us were in a completely different building (which after a while the girl checking us in told us to leave her be for a while as shes only been there a few weeks and didn't understand the booking system) they finally managed to get us into the same building but on different level which was fine. We arrive in our room to an AWFUL smell which the next morning we made the front desk aware and told us they would call someone out and keep us informed. No one kept us informed so we mentioned it at checkout and said we have paid X amount of money to stay here and it's smelt like sewers the whole weekend. The guy who checked us out then replied 'well, we've had to pay £280 for someone to come out to look at it' I think that this reply is absolutely awful this isn't our issues we've paid to stay somewhere and shouldn't have to smell sewers; you could literally see if all outside of our window the drains were blocked. Every time someone flushed a toilet (not even ours) the shower drain bubbled and smelt awful. Our shower flooded when we did have a shower which then meant the whole bathroom floor was socked. My friend ordered some breakfast which came with a nice serving of dust on top to we showed a member of staff and she took it away not saying sorry; a fresh one was brought out and she said ' we've stolen someone's else's' still no apology. Don't bother staying here!!

Greet sized room. Shower was good. Clean. VERY thin Walls, you can hear everything from the ajoining rooms/corridor and rooms above. Staff not very approachable, boarding on rude. Drainage/Sewer issues outside bedrooom window, causing foul smell. Breakfast not great.

Lovely stay again. Room was lovely. Bed and pillows comfy. Food was great and staff very helpful.

Quaint lovely pub. Room was lovely- Shower was great. There is no conditioner so bring your own. Had the fillet steak for tea, it was very nice and cooked to perfection. Breakfast was good and with unlimited tea/cofee/juice it was at a fair price.

Great food really good,breakfast good as well

Rooms very clean and updated. Hotel though out of season seemed understaffed. Some staff appeared a little curt and hassled dealing with the inconvenience of customers. Remind me of the covid days. Reported Squirrel in ceiling appeared ignored.